Archive for July, 2006

4:30 pm

Webmail connection errors

Posted July 28th, 2006 at 4:30 pm PST

We are having problems with one of our central databases. This was caused by the power outtage that we experienced this afternoon. Our Admins are currently looking into this matter. Everything will be up and running shortly. Again, we sincerely apologize for any inconvenience this may have caused. UPDATE: Webmail is still currently having problems [...]

3:05 pm

Brief Explanation for today’s power outage

Posted July 28th, 2006 at 3:05 pm PST

This note came from our building just now: The Garland Building experienced a dead short which resulted in a brief power outage today, July 28, 2006. The air conditioning, elevators, and the electrical utility have all been restored. While on generator power, a dead short occurred from one of our internal telecom users. We are [...]

2:34 pm

Power restored

Posted July 28th, 2006 at 2:34 pm PST

Power has been restored and most servers are up again. The few servers that are still down are being rebooted by our administrators. Still waiting on further information from the datacenter. Our apologies for the downtime this caused.

1:46 pm

Power outage at the datacenter

Posted July 28th, 2006 at 1:46 pm PST

There has apparently been another power outage at the datacenter. We’re waiting for more information and we’ll post here as soon as we hear anything.

11:54 am

Upgrading Charm’s RAM (Postponed)

Posted July 28th, 2006 at 11:54 am PST

In a few minutes Charm will be going down for a quick ram upgrade. Total downtime should be about 5 minutes. It looks like charm had less ram slots in it than we though. We do not have large enough sticks of ram on hand to perform the upgrade. I will order the correct ram [...]

10:38 pm

Router Upgrades Complete!

Posted July 27th, 2006 at 10:38 pm PST

We’ve completed the software upgrades on our two core routers. Everything looks to be up and running normally. We’ll have more information soon on whether this has resolved the recent latency issues. Happy DreamHost Net-Working Team!

9:36 pm

Emergency Router Upgrades

Posted July 27th, 2006 at 9:36 pm PST

In an effort to stabilize our internal network issues (causing most of the sluggishness and high loads lately) we are performing OS upgrades on our two core routers this evening. The upgrades will begin in 30 minutes at 10pm PDT and shouldn’t last for longer than 5 minutes each. This will result in our network [...]

9:50 pm

Failing over bob

Posted July 26th, 2006 at 9:50 pm PST

Bob is having some system disk problems and is in the process of being moved to new hardware right now. We’re working on it as fast as possible and will post an update when we’re done. Update 10:05pm: bob’s up and running on new hardware, if you’ve got any sites hosted on bob that aren’t [...]

1:20 pm

Internal Network Update

Posted July 26th, 2006 at 1:20 pm PST

The root cause of the slow website access and general sluggish performance of our servers has been isolated to one of our core routers. The router is not doing its job properly and we are in communication with Cisco about it. We may end up performing emergency maintenance to restore full functionality but that’s not [...]

3:28 pm

continuing intermittent problems

Posted July 25th, 2006 at 3:28 pm PST

Many of you have been writing in to say that you’re still having problems with your site speed and email connections. We’re still experiencing intermittent difficulties with NFS traffic and high loads on our web and mail servers as a result of the recent filer and power problems that we’ve documented here. Our admin team [...]

 
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