Relay Access Denied

If you’re receiving Relay Access Denied errors after trying to send mail in your email client, please try the following before you contact support. This applies even if you haven’t touched your settings and it’s been working before:

Make sure that you have SMTP authentication enabled and using the same login that you have set for incoming mail (check your Outgoing Server settings). If that is ok, then your ISP might be blocking port 25, so you will need to change that to 587 (SMTP port.) If that doesn’t help either, then you will need to use your ISP’s SMTP server and login to send mail.

If you’re getting the same error but you’re using Pine to send mail, please add the following to your .pinerc:

smtp-server = mail.yourdomainname.com/user=yoursmtpusername
or leave the default as is, which is blank:
smtp-server =

If after checking on this you’re still getting the above error, let us know. Please provide header and full bounces/errors when contacting us.

Sorry about the inconvenience.