Router Hiccup
It seems our core01 router lost its BGP sessions this morning which caused a very brief networking issue for about half of our network. It already looks like everything is back online already and we’re not sure what happened exactly but we’ll post more information as we have it.
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September 13th, 2006 at 9:32 am
I used to be a very, very happy Dreamhost customer.
I’d still *like* to be one. But you guys no longer can handle the basics: keep. the. dang. sites. up.
I think Dreamhoststatus.com should start announcing days when my sites will be UP! I’ve come to expect them to be down when I wake up every day.
September 13th, 2006 at 9:34 am
still smtp issues, both incoming and outgoing…
September 13th, 2006 at 9:37 am
The problem is that there is no good hosting company that is as cheap as Dreamhost. Leave and pay out the ass or stay and deal with downtime.
Once all of the situations are settled, it should be back to where we forget about the Great 2006 Downtime faisco.
September 13th, 2006 at 9:41 am
http://www.commsdesign.com/design_corner/showArticle.jhtml?articleID=16502771
An interesting technical read on the complexities of edge routing.
September 13th, 2006 at 9:47 am
Site is still experience slow to load or not loading at all.
September 13th, 2006 at 9:51 am
downtime all time in dreamhost! dreamhost is sucks
September 13th, 2006 at 9:52 am
All my sites are down again (sigh) but I know DH are working to resolve the issues. All I can say is that I appreciate their efforts but hope that they appreciate my patience too.
September 13th, 2006 at 10:00 am
When all the repairs are completed tonight (September 13th) - I certainly hope the Network will be back up to speed,
and without further complications, I just upgraded to the code monster plan….
These problems are going to be resolved one way or another, soon enough.
Dreamhost offers fantastic hosting at a price that can’t be beat,
Every Network Host has problems eventually,
Let’s just hope these Maintenance upgrades finally solve the problems…
Dreamhost Fan since January…
September 13th, 2006 at 10:02 am
Well, all is definitely still not right. My sites are down — almost all of them. I get a
error id: “bad_httpd_conf
error when I try to access them.
September 13th, 2006 at 10:04 am
My sites are all still down. Downtime yesterday. More downtime today. Very disappointing. When can I expect my sites to be back up? I’m losing $$$ with the sites being down. :-\
September 13th, 2006 at 10:05 am
I can understand downtime. Status site is to let us know that you are:
1 - Acknowledging that there is a system down or network down
2 - What time did it go down?
3 - What time did it come back up?
4 - Information about the problems so we can determine if there are other impacts to lost sales, etc.
I thought the idea was if I could not access the web panel and my sites were down, and I could not send email, I still had a route to find out what is going on. When that happened today, I went to the status page and it was down also! Not good. When I did get a status page, it was telling me about something over 1 day old. What about current conditions. Can you not post a box just stating: Network down, Server xyz down, at the top?
September 13th, 2006 at 10:09 am
Ive been using dreamhost since april. Just to try it out.
I swear they have either had the longest freaking string of bad luck ive ever seen out of a company.
I also use midphase, and powwew and yahoo
and have NEVER EVER had this kind of downtime issues.
and midphase has true 24/7 support for the same price.
I just dont get what the problems are that dont seem to affect my other hosts. Granted my site on dreamhost is the one that gets the most traffic so i am alot more sensitive to downtime here.
Like Andy H said, its gotten to the point, im expecting the site to be down, and im literaly suprised when i see its still up.
Which wouldnt really matter if it wasnt costing me $.
September 13th, 2006 at 10:11 am
All my sites are still down… all reside on bob… i can connect via FTP > no luck hitting any domains from a browser… this is getting really old…
September 13th, 2006 at 10:13 am
For perspective - we’ve been with DH for at least 4 years. Moved to here because they know what they are doing. The past 6-8 months have been worse than anything in the previous 4 years. DH - you will start to loose us if you don’t solve this soon!
My mail isn’t arriving, my mySQL databases are slow, my scripts are running slower than ever. My business can’t take too much more of this! Without our connectivity, we’re dead. If I thought that paying for a dedicated server would solve the problem, I’d pitch that to the bosses, but the DH problems are there too, right?
September 13th, 2006 at 10:14 am
I’m just happy that all of my sites are online again.
And I have my fingers crossed, that the maintenance tonight will fix these issues.
(At least that’s what I keep telling myself.)
September 13th, 2006 at 10:16 am
My sites are up, IMAP is ungodly slow. Like really, really slow. But I’ve been having that problem for a few weeks now.
September 13th, 2006 at 10:18 am
How about failover? If one server goes down, that’s the end of the world?
September 13th, 2006 at 10:27 am
Lostinbrooklyn said “still smtp issues, both incoming and outgoing…”
That’s pretty impressive. How does one manage to receive email via SMTP?
September 13th, 2006 at 10:30 am
DO I HAVE TO WAIT FOR MY DNS TO PROPAGATE AGAIN? UGH…
September 13th, 2006 at 10:41 am
Jeremy, check ThePlanet.com and their ServerMatrix offering (if they still call it that) for good inexpensive dedicated.
September 13th, 2006 at 10:44 am
Just became a DH customer on Aug 28, nothing but downtime and slow loading (4-6 seconds wait before page shows). I understand the reality of the downtime, and I understand that they are trying to fix it. However, this is unacceptable for my website as I have potential investors needing to see the site, and if its down, I just lost an investor. To this end, I recently created a MediaTemple account (”Shared Server Advanced” Plan) about a week ago. From my understanding, they are hosted in the same datacenter building as DH is, and they don’t seem to experience downtime issues nearly as much. That being said, they also don’t offer nearly as much as DH (they only have PHP4, MySQL 3.x, etc.), however, they are going to release a new “version 6″ of their shared plan that includes these features within a couple months (according to sales staff).
So I remain in a float-able boat. That is to say, I will give DH a fair shot at repairing the downtime issues. If they repair it before MT’s 30 day money-back guarantee, I’ll switch back over. If they don’t fix it, I’ll stay with MT, simple as that.
Either DH or MT will be cancelled within the month.
Best of luck DH, I’d rather stay with you if I can. Make it happen.
September 13th, 2006 at 10:48 am
Okay, things seem to be coming back online now and the good news is it looks faster than ever. Please let it be true… please let it last.
Keep on going guys, we want you to succeed.
Thanks for the communication, and thanks for opening up the comments.
Cool.
September 13th, 2006 at 10:52 am
I’m able to access my websites, but my e-mail’s been down almost completely for over a day. I keep getting weird IMAP errors. There have been sporadic hiccups with the e-mail over the past few months, but it’s generally that it’s down for a few minutes or an hour, but never this long.
I need me my e-mail, Dreamhost.
September 13th, 2006 at 10:53 am
The Frequent Downtime is really starting to get on my nerve too! Email is worst! Even as I type this… my other sites are down again!!!
September 13th, 2006 at 10:58 am
I guess I picked a really bad time to start applying for jobs! I doubt anyone has been able to see my portfolio since this all started. Please do whatever you can to get the sites back online; this doesn’t reflect badly on YOU, it reflects badly on ME and my prospects for employment.
September 13th, 2006 at 11:00 am
Site is still experiencing severe lag time and no page loads at all sometimes. Lets hope you guys can get this fixed asap, as I have clientel to upgrade and update.
September 13th, 2006 at 11:07 am
I’ve been with Dreamhost for a while. They charge to little if you ask me. I like the relaxed and open atitude. I feel bad for opening a issue yesterday. All the best for sorting this guys. Keep up the hard work and let’s see dreamhost back to the quality service it’s was recomended to me as.
All you guys kicking off, go and pay $100 a month if you really need 100% up time and good luck with that.
Go Dreamhost.
September 13th, 2006 at 11:19 am
Looks like the database server is down? When loading my Wordpress site:
“This either means that the username and password information in your wp-config.php file is incorrect or we can’t contact the database server at mmbwp.mymoneyblog.com. This could mean your host’s database server is down.”
September 13th, 2006 at 11:20 am
No webemail since yesterday AM makes running a business impossible. How about some feedback?
After 5 years, I’m done with you Dreamhost. Time to move on. How can you possibly expect to run a website company without serious tech support. Get real and get some phone support.
September 13th, 2006 at 11:24 am
Thank god I also use gmail as well! I’ve had to give that email addy out to everyone (”I’m having yet more troubles with my email acct, please use this to contact me outside…”). I just know that I can’t ever set up clients with email through dreamhost. Not so hot for my mom and dady who I set up with dreamhost email accts. What do I do? Do I set up gmail accts for them? Uggh my parents. You know what I had to do - give them this emergency page to check and see why their email is down all the time. And I try to buffer it by saying, “at least your told why its down…” So, I’m going to look for some reliable email hosting if only for them. If anyone has any suggestions I’m all ears. email me at robqemail(at)gmail.com. Thanks!
September 13th, 2006 at 11:26 am
My 2 sites that i host with DreamHost still works slow as …..
September 13th, 2006 at 11:32 am
Have had little problem with the service. Just the odd outage which is all acceptable since I am paying less than $100 a year for a service which should be costing waaay more.
Keep up the good work, fixing the problems & letting customers know what the situation is.
September 13th, 2006 at 11:35 am
This is rediculous! I can’t even recommend peopel to DH anymore. All the people I got as referrals complain to me about this. And I feel like a $#!+head. Seriously, can’t you guys just get this stuff fixed and working?
And for the record… this site only make me realize how many problems there are, I liked it better before when I didn’t need to know every hiccup,
September 13th, 2006 at 11:37 am
I’ve been with Dreamhost since they were expensive for what they offered. My email would go years without a hiccup. Now they have upgraded the plans so they offer tons of storage and bandwidth, but have dropped their uptime to the point that it’s unusable.
I would gladly lose 10x my storage and 5x my bandwidth just to have my sites get the 99% uptime they used to guarantee.
The only reason I haven’t switched yet is because of the amount of time it will take to move everything. I have stopped using anything that relies on DH services (eg, canned CGI.) We already host elsewhere for important sites.
September 13th, 2006 at 11:39 am
You guys suck big time. The sites are still intermitently slow/down/slow/down depending on the dice or luck. Can’t you just keep the network up long enough until your next router failure?
99.9% uptime web hosts drop me an email goodspeed1 (at) gmail. I’m in the market for a new host (fiendish voice).
September 13th, 2006 at 12:00 pm
Dreamhost is a joke. Please stop wasting time with your lame blog posts and fix these issues.
September 13th, 2006 at 12:01 pm
been a DH customer for 2 years - seriously cnsidering swutching, diven the mail / web isues which have been numerous. - and - web service is not critical for us as we just took down the old and have a placeholder for the new, but… Email is. very unhappy.
September 13th, 2006 at 12:01 pm
Dreamhost is a joke. They spend more time blogging then fixing network issues. My little sister knows more about network administration.
September 13th, 2006 at 12:02 pm
This is terribly frustrating!! DH provides no customer service number. How are we supposed to reach them by e-mail when our system and their system is down??? Our email & sites have been down for a day & half now…we keep losing $$ and clients like this and we may have to make a move
September 13th, 2006 at 12:03 pm
I’m with you SnoKarver. I’ve been with Dreamhost for a long time (5+ years) and have watched my storage space and bandwidth go way up, while my cost has remained close to the same. I was worried something like this might happen. Now it’s happening, and I’m really not happy. Dreamhost, I don’t need the extravagant storage and bandwidth that my service plan has picked up since I’ve been with you. What I do need is the reliability. WAY more reliability. My clients are getting mad at me, and though I really don’t want to switch providers, I’ll do it in a heartbeat if this keeps up.
September 13th, 2006 at 12:04 pm
Dreamhost doesn’t care. They already have your money. And your friends money. Stay AWAY!
September 13th, 2006 at 12:12 pm
Yet again.
I’ve been a very happy customer since April, and was totally okay with the problems and downtimes before (I know, shit happens), but this is getting to be a huge annoyance. I wish they’d jsut take everything down for like 24 hrs or whatever and fix it all for GOOD.
September 13th, 2006 at 12:14 pm
We launched our site - http://www.portablefilmfestival.com - yesterday to the world, including promotion through myspace, yet we can’t even get all our content up there. i’ve been up for 48 hours! should of known better than to go with a provider 16 hours behind! Both times we’ve wanted to upload the stuff has gone down.
September 13th, 2006 at 12:25 pm
I’m right there with Joe.
I’m been a Dreamhost customer for a number of years now and have generally been very happy with the service, but the seemingly more and more frequent outages in recent months has really tested my patience. These things always seem to happen when I’ve got major FTP uploads to do for client (like the three I’m trying to manage today with my primary Dreamhost FTP out of commission or booting me offline mid-upload) or other deadlines. I really don’t want to deal with the hassle of moving everything to another hosting company, but I’m getting very close to finally doing so. I’ve certainly stopped recommending DH to my clients, instead steering them toward other hosting providers…
September 13th, 2006 at 12:29 pm
Well, looks like the entire DH network was down earlier this morning pacific time, did they fix the problem? My web site and e-mail is now running faster than ever before, thanks Dreamhost!
September 13th, 2006 at 12:33 pm
I’ve never experienced issues like this with any hosting company. Downtime sure, but paying for NO TIME…unbelievable! What’s an online business supposed to do when its 24/7 doors close unexpectedly and unannounced?!? Thanks for the warning Dreamhosers…
And, how should I proceed to counter-refer all the other poor folk I’ve sent your way? Now I will look like an ass too, not to mention having to explain to clients why their sites don’t work, and haven’t for some time now.
Seems like someone should be taking advantage of some “back to school” offers and hit the books…
September 13th, 2006 at 12:34 pm
“Site is still experience slow to load or not loading at all”
I´ve got a lot of patience, a lot!!!
September 13th, 2006 at 12:37 pm
What do you people expect DH to do? Buy all new equipment and start over?
They have a massive network and if you pay attention to what they write on this site you’d know that they have been working with Cisco for months on these downtime issues.
Unfortunately, intermittent issues are a dog to solve and Cisco had been denying that it was their problem.
September 13th, 2006 at 12:39 pm
It seems expensive routers and filers (NETAPPS) are the key factors for reccuring problems in some hosts.
So, DON’T USE these moeny sucking incometent products.
You can set up many many tiny servers and several management servers monitoring and taking care of automatic deployment.
This way, if things go wrong, it can b limited to the tiny group, and cost of replacement is very small,
and you guys can handle all tuning and management by yourself.
Avoid NETAPP, Cisco, and some other BIG and expnsive boxes.
Talk with the manufacture of the cheap power supplies so that you can use non-brandname power supplies in dual hot swappable configuration, for example.
Or constructing file server cruster out of ordinary PCs rather than often failing NETAPP.
Ask the help f university students or researchers.
Maybe they can come up with innovative and inexpensive ways to handle things like these.
September 13th, 2006 at 12:43 pm
I personally still like DreamHost a lot; my previous hosting service was awful. It’s rather disheartening to see all of these people making threats here. Despite the fact that there have been a -lot- of problems lately, I can’t believe that they asked for it. You get what you pay for, and DreamHost has always seemed rather prompt to me.. not to mention that bad luck can hinder anyone. I do hope that things will calm down again soon, and I have faith.
September 13th, 2006 at 12:46 pm
“what do you expect them to do” - this has been going on for a while, it kinda time to fix it. I have a fair amount of patience, but these intermitent problems are the most frustrating, due to an inability to plan ones life. I have been sitting here for an houtr waiting for a file to show up that I know is enroute.. and it does not show.. unfortunately I am going to start looking for the next solution. I expect them to be much more proactive, immensly apologetic, and do anything they can to keep the customers that they have.
September 13th, 2006 at 12:51 pm
I have been here at Dreamhost since 2000 and have been generally happy. Here recently though, it seems like they are just patching up old equipment or something. I hope you guys get this sorted out, I hate to end a 6 YEAR relationship!
I DO have backup for EVERYTHING as should anyone.
Backup Hosting & Email >> http://www.names24hrs.com
September 13th, 2006 at 1:01 pm
Unfortunately DH has decided to be a budget hosting company with zero reliability. Great if that’s what you want, but if you’re looking to do anything that requires reliability, apparently this isn’t the place to be anymore.
Money isn’t the issue. We’d happily go back to paying DH $50/mo if it meant the level of reliability we had back then.
September 13th, 2006 at 1:11 pm
At the cost of sounding like devil’s advocate, I’ve never experienced many problems with DH save some intermittent slowdowns. Not even in this period.
September 13th, 2006 at 1:16 pm
All you haters could setup a profile on MySpace.com for your website. They never have problems.
September 13th, 2006 at 1:21 pm
I didn’t hire Cisco. I hired Dreamhost. “Passing the buck” is simply irresponsible. DH’s network isn’t that big.
What really bothers me is that almost every time there’s a problem they say something like “we’re not sure what happened.” First off, it’s great DH communicates with us. A friend of mine had a host and when they’d go down, they wouldn’t even say why. So all these details are great.
After nearly a decade, I’m still here because 1) they used to be good and 2) their communication (Dallas, Michael, Dan…) is good.
That all said, with nearly every single turn there’s another thing they didn’t know about, don’t understand… and now that is bound to happen, sometimes. The PSU issue that they even cited the support docs on, that stuff happens. But really, it doesn’t happen this often when the team working on the issues is qualified to handle them.
If the next set of fixes doesn’t do the job, they need to bring someone who can tackle this for them. I know most of them are very smart, nice, hard-working people. Overall I have a ton of respect for the crew… but at this point it really seems like the problems are bigger than they can handle. Had it been my business, I would have brought someone else in a while ago.
And, yes, I know who I would go to on this.
September 13th, 2006 at 1:22 pm
My web site aren’t down often. They are very slow lately, but uptime is still “good”. I have been with DH since 2 years now and it’s the first time problem takes so long to solve. It just look so unreal how many problem they have.
Now I look to go dedicated. I don’t know if it would be with DH or not, but if problem don’t solve soon, I will have to go elsewhere.
September 13th, 2006 at 1:23 pm
Seems this is the place to vent. Indeed, over the past 2 months our frustration with our downtime has been growing and over the past week it has reached the point where we have decided to switch.
Foolishly perhaps, over the past six years we have built all of the functionality to run our business on the php/mysql that DH provided and up until May of this year we were 99.9% happy. Now, as many have said above, I have to get up early every day to check all of our websites and databases to see what state we are in. Just about every day for the past two months we have experienced either downtime or slowness. And sometimes the downtime is 1-2 HOURS worth. Contacting support rarely has any tangible benefit as all I receive are apologies way after the event.
Thanks DH for the past 6 years and good luck in your future. We have to move on.
September 13th, 2006 at 1:53 pm
3 to 4 seconds to load a website… sigh… come on DH. I am sure it is not that difficult.
September 13th, 2006 at 1:59 pm
Is anyone from DreamHost reading these comments?
If so, I’ll echo the call for a rebate for bad service.
September 13th, 2006 at 2:06 pm
Signed up to Dreamhost a few days ago, recommended to me by many people and I needed a new host. Unfortunately I’ve joined at the worst moment it seems. I’d actually moved specifically due to an important presentation that I have to make in the next few days, so I’m hoping these problems are resolved very soon.
If I’d known things were so bad I would’ve chosen another company, cost permitting.
My hosting has just gone down again in the last few minutes…this is really hindering me from completing important work, which in turn will affect my future life if it’s not finished or available when the time comes. Yes, something like that really needs a proven reliable host; if things don’t improve I’ll have to emergency move my work.
September 13th, 2006 at 2:09 pm
It is so easy to knock other people and pu the blame on DH. But what did you expect when you went with a hosting company, that there would not be any problems…. I have been with many hosts and they are all the same, those that are up never communicate and others just charge for nothing. I am not saying that I am happy with teh current state of DH but they are working on it. If you want control over your site try hostign it yourself, but for the proce you pay this is still a good choice even if there are problems.
For those of you trying ot make money on yor sites why are you here at a budget host?
September 13th, 2006 at 2:11 pm
I don’t understand why we are waiting for a downtime window. Email is DOWN, it needs to be fixed, people can’t wait until ten.
September 13th, 2006 at 2:11 pm
I have been here for about 8 years, and it was only in the last year that everything seems to have gone to pot. The last six months have been hit or miss. Power outages and brownouts I can forgive to a point, as such things are unexpected and even the best backup strategy isn’t guaranteed to work.
However, the constant and often unexplained outages coupled with the degraded quality of tech support is just unfathomable. Is it really that difficult to post a quick note saying “our filer is having problems and we expect it to be fixed in X hours; check back later for updates” when you have problems like I ran into last Friday? Is it really *that* difficult?
The state of Dreamhost tech support is also pretty bad. I remember when you could expect a turn around of an hour or less on urgent support requests (e.g., “my site is nerfed, what happened?” type message). Now you are lucky to get one within 6 hours, and by and large you will *not* get anything resolved — just a message saying “Oops, the sky is blue. Check back later. We don’t know when anything will be fixed.”
I sympathize with those that are troubleshooting the network problems with the routers, but I still get incredibly pissy when all of MY sites are down, yet the Dreamhost website pops up quickly with its hand out saying “gimme more money!”.
Sorry for the rant, but if the current downward trend continues I am among those that will not be able to afford to stay. I, too, wouldn’t mind paying extra just to be guaranteed better speed and stability here.
September 13th, 2006 at 2:12 pm
The problems have been bad and clients are getting upset. However i think we need to give them the benefit of the doubt and hope the problems are fixed soon, and forever. The offer some of the best services out there so i am sticking.
September 13th, 2006 at 2:14 pm
I don’t know what’s could be the real cause of all the downtime/slowess since a month or two… But it’s clear to be respondse by “Where sorry blablabla…” i a bit frustrating over time.
Sadly i buy a account for 2 years already. Isn’t that my domains are receiving too much traffic but my company is base on it. All my billing/projects are in a admin panel host here at DH… So what i’m doing now since 3 days?… waiting since each pages is taking ±10sec to load.
Like someone already said earlier : Get you act together and fix ONCE IT FOR ALL the problems. It’s not helping that you giving each week somes dull excuses… All we want is websites that cana be UP and Running without stressing out each day.
Maybe your marketing strategy is killing you. Stop giving up cheaply your hosting… and get real pricing!
September 13th, 2006 at 2:17 pm
Sure, the service is nice for advanced users and I like it a lot. BUT if its not up consistantly…its kind of useless. The least they could do is post status updates more than once every 24 hours. When this stuff goes on they seem to post a note that says “small problem, but its all fixed now” and then the next day post acknowledging that it wasn’t fixed at all. I can’t get email right now. I’d like to know that they are planning on fix it.
September 13th, 2006 at 2:25 pm
I, too, will have to move on. I’ve been with Dreamhost for about three years and up until recently have enjoyed good service, but I can’t keep telling my clients their sites are down because of Dreamhost. Someone else here said that blaming Cisco is passing the buck, and my blaming Dreamhost is the same. I’ve got four accounts and about ten domains running right now, and they’ll all have to move. Data, merchant setups, everything. I’d send this by e-mail, but it’s down too often for me to get messages out sometimes.
Months of intermittent downtimes (sometimes the status page is down, too - I don’t know how that can even happen!), no mention of compensation, it’s just been too long.
Sorry, Dreamhost, I do know you’re all in a pickle and that Cisco is screwing you around. But I can’t share your pickle anymore. I appreciate your apologies, certainly feel for you in your current predicament, but business moves on. And my business, unfortunately, is moving on.
September 13th, 2006 at 2:28 pm
If uptime is critical to your website, dreamhost is not the place to be… any shared host for that matter.
Get a dedicated box and pay more in a week than you pay for dreamhost in a year. I definitely see why people are upset but give dh a break. All in all you get way more than you pay for.
P.S. Get your @#$3 together dh
September 13th, 2006 at 2:29 pm
If uptime is critical to your website, dreamhost is not the place to be… any shared host for that matter.
Get a dedicated box and pay more in a week than you pay for dreamhost in a year. I definitely see why people are upset but give dh a break. All in all you get way more than you pay for.
P.S. Get your @#$3 together dh
P.P.S. Maybe I should get hosted at dreamhoststatus.com, they never seem to be down
September 13th, 2006 at 2:30 pm
DH folks, I appreciate your guy’s effort too, but seriously, you’re running a business. This is not good. It’s been almost a month of up and downs. Spend the money to get someone to fix everything ASAP. Or you’ll be losing much more than that in the next few days…
Besides that fact, like Tom mentions above, we pay for uptime, not downtime…this has got to qualify for some type of reimbursment to all your customers.
September 13th, 2006 at 2:51 pm
There sure are a lot of negative people about, why don’t you stop your whining and look at the price, $120 a year is peanuts for hosting, especially for hosting which provides so much flexibility (transfer and disk space come second since no small site would ever use it all, no big site would be on shared hosting). Those that say they’ve never been with a less reliable host have obviously never had cheap, shared hosting elsewhere.
September 13th, 2006 at 2:59 pm
A customer credit would be appropriate to those of us who have suffered through this. It is a business, true.
I do appreciate your communicativeness. Please continue in that tradition. Many other hosting companies avoid communicating with customers precisely because of the second-guessing you are likely to hear as a result. I appreciate that you are keeping me updated.
September 13th, 2006 at 3:28 pm
Carolyn, I agree! It’s good that a company allows feedback from their customers. That’s worth something in the whole scheme of things right? I still like DH…It’s just so frustrating…
September 13th, 2006 at 3:40 pm
all time downtime in dreamhost! wtf?
My site is dow all time!!!!!!!!!!!!!!!!!!!!! dude, this is very sucks!!!!!!!!!!!
September 13th, 2006 at 3:47 pm
i am going to stick this out, at least until they get this latest issue resolved.
i have a feeling they will be better than ever after this. i don’t blame others for feeling the way they do, however, i believe they will get this squared away. and, when they do, i think it will be consistently great again for a while. just my personal feeling though. if they still have trouble after this, i may have to jump ship too?
good luck DH, i sincerely hope you have success w/ the network!
just remember this:
“Yeah, lot of pressure. You gotta rise above it. You gotta harness in the good energy, block out the bad. Harness energy, block bad. Feel the flow, Happy. Feel it. It’s circular. It’s like a carousel. You pay the quarter, you get on the horse. It goes up and down and around. Circular. Circle. With the music. The flow… all good things.”
September 13th, 2006 at 4:09 pm
what is going on here? I’ve had problems all day trying to get to all of my sites. IMAP errors constantly for the past few days. Pages are loading slower than ever. I’ve been with dreamhost for about a year, and up until the past few months, things were ok. Now, I don’t know any more.
Can anyone from DH give us a clue as to when we can expect reliability in the service provided?
September 13th, 2006 at 4:25 pm
People, stop the complaining already, sites and e-mail are working fine and at nice speed, and it has been like that since around noon! Go check your damned sites right now before wining some more!
September 13th, 2006 at 4:41 pm
Let’s face it — dreamhost used to be awesome
now they are an embarrassment
September 13th, 2006 at 4:55 pm
10pm cannot possibly get here soon enough. I haven’t been able to check my email for 2 days, all my sites are down. It’s almost laughably out of control…I keep waiting to get an email saying “Hey, you’re on Boiling Point! Here’s a month’s free hosting for being such a good sport!”
September 13th, 2006 at 5:10 pm
remember newdream.net? i do. maybe you should have stuck with that.
i was always partial to annie’s stuff.
September 13th, 2006 at 5:14 pm
The funny thing is my traffic is actually increasing these days
Though files served are mainly big MP3’s, some are tens of megabytes ea.
Would you like to check?
http://www.stereo.org.ua (make a site search for “mp3″ to go directly to articles containing the stuff)
September 13th, 2006 at 5:17 pm
I’ve always appreciated your transperency on these matters; hopefully I can start appreciating your quality of service again soon. And really, your prices are so good it’s hard to complain. Maybe this regular downtime warrants some compensation though, for all your customers… I don’t know.
Still a fan (just)!
September 13th, 2006 at 6:24 pm
I just joined Dreamhost… but the problem is that i haven’t even got to transfer my host to DH!!
I am having major problems.. but it would be MUCH easier if there was a phone support or a chat sort of thing…
You guys say its 24/7 support but i’m waiting for a support for over 20 hours now…
I just hope that the problems fast!! and help me out with my problems.. please..
and a phone support would be very nice..
September 13th, 2006 at 6:43 pm
I hope DH can fix the network within 48 hours, or DH will lose a lot of customers.
Now I’m look for a backup hosting myself.
September 13th, 2006 at 6:51 pm
A few months ago (Yes, it has been this bad for this long) I switched my mail over to be hosted with gmail you can still use yourname.com check it out.
https://www.google.com/a/
I did this because my wife (The most casual Internet user you know) got completely fed up with calling me to see what is wrong with the email/website this time. I thought it was going to be a temporary thing but I can tell you now I will not switch my email back after all of this. Now if only Google would do Rails hosting…
I recommended DH to many of my colleagues because up until this point (rather this year) I was a giant fan. I am completely embarrassed that I ever did this and quite frankly you have make ME look bad. I will never put a dent into the bandwidth or disk space that I have but I do expect the reliability to return. If some reasonable compensation does not come from all of this I will be taking my (hopefully refunded) $100+ somewhere else. It is not reasonable to wait these amounts of times for very basic and simple webpages to be served up.
September 13th, 2006 at 7:20 pm
This downtime for my site has come at a very bad time. I really hope to see my site loading soon…this is not good.
September 13th, 2006 at 7:29 pm
Might as well ask… any recommendations on an alternative to this song and dance? Maybe one with better music? Or at least one with music?
September 13th, 2006 at 7:51 pm
Problems already?! Time for a refund.
September 13th, 2006 at 8:23 pm
Ok I have been with Dreamhost since January after dropping everything at another hosting company that shares the building with DH. I never had problems like this with my old host, BUT I never got support even close to what Dreamhost has given me. A usually quick response to any email or support request. The “Happy” little automatic messages that are everywhere when you do something lets me know that what I just asked it to do will be done in about 10 minutes from when I clicked the button and that it will be done. My old host I was lucky to have it done within 24 hours.
I picked Dreamhost because:
1. It was affordable
2. It came highly recommend from a lot of people
3. It offered everything I needed and a bunch of things that I didn’t know I wanted (Ruby on Rails).
I have 4 domains now and I will be staying with Dreamhost throughout the problems, because I’ve got more ideas and hosting through Dreamhost is the only way I can see them ever becoming a reality. Eventually I am going to give MediaTemple a shot, because it is also highly recommended, but I still won’t be leaving Dreamhost.
September 13th, 2006 at 10:57 pm
I’ve been a Dreamhost customer for 1 year 6 months 29 days. I signed up because DH had the unlimited domains feature, and it was obvious that the owners/founders knew their stuff and weren’t afraid to roll out innovative features that other hosts were charging unnecessarily for.
However for the past 3 months, I’ve been utterly disappointed with the performance(slow Web page load times, SCP session breakdowns) and email problems that have been cropping up.
I don’t want TBs of monthly bandwidth and 60GB of disk space I’ll probably never use more than 10% of. I just want decent page load speeds, little downtime and no email hangups (lost / delays). Granted you have your own autonomous system (AS) and it’s a traffic volume game, but I though DH was still small enough for profitability to matter ?
You also need to take into account your non-US customers timezones. Doing a maintenance at 10pm PST is 10am-2pm in South/Asia.
As it is, I’m scouting for another host that’ll serve up decent performance. And I’m prepared to pay a premium of up to 2x for the same features DH offers. Your product positioning has too big a price gap between Code Monster and Strictly Business. And I’m not even sure the same set of problems will go away if I upgrade to a higer plan.
So unless you do a review of your network(server/database farms, filers, LAN,routers) and solve the problems at a higer level, you’ll continue fighting fires and will lose customers like me in the coming year when their contract ends (incidentally, there is now a trend towards monthly contracts by some hosts and that’s going to be one of my benchmarks for from now on - way better than any money-back guarantee).
Lastly, this is year 2006, what is DH still doing with Cisco routers ? Move on to Junipers please. (Disclaimer: no financial incentives for me to say this).