Comments on: Router Hiccup http://www.dreamhoststatus.com/2006/09/13/router-hiccup/ Information about DreamHost Services Sat, 06 Sep 2008 04:09:39 +0000 http://wordpress.org/?v=2.5.1 By: Andrew http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-594 Andrew Thu, 14 Sep 2006 05:57:47 +0000 http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-594 I've been a Dreamhost customer for 1 year 6 months 29 days. I signed up because DH had the unlimited domains feature, and it was obvious that the owners/founders knew their stuff and weren't afraid to roll out innovative features that other hosts were charging unnecessarily for. However for the past 3 months, I've been utterly disappointed with the performance(slow Web page load times, SCP session breakdowns) and email problems that have been cropping up. I don't want TBs of monthly bandwidth and 60GB of disk space I'll probably never use more than 10% of. I just want decent page load speeds, little downtime and no email hangups (lost / delays). Granted you have your own autonomous system (AS) and it's a traffic volume game, but I though DH was still small enough for profitability to matter ? You also need to take into account your non-US customers timezones. Doing a maintenance at 10pm PST is 10am-2pm in South/Asia. As it is, I'm scouting for another host that'll serve up decent performance. And I'm prepared to pay a premium of up to 2x for the same features DH offers. Your product positioning has too big a price gap between Code Monster and Strictly Business. And I'm not even sure the same set of problems will go away if I upgrade to a higer plan. So unless you do a review of your network(server/database farms, filers, LAN,routers) and solve the problems at a higer level, you'll continue fighting fires and will lose customers like me in the coming year when their contract ends (incidentally, there is now a trend towards monthly contracts by some hosts and that's going to be one of my benchmarks for from now on - way better than any money-back guarantee). Lastly, this is year 2006, what is DH still doing with Cisco routers ? Move on to Junipers please. (Disclaimer: no financial incentives for me to say this). I’ve been a Dreamhost customer for 1 year 6 months 29 days. I signed up because DH had the unlimited domains feature, and it was obvious that the owners/founders knew their stuff and weren’t afraid to roll out innovative features that other hosts were charging unnecessarily for.

However for the past 3 months, I’ve been utterly disappointed with the performance(slow Web page load times, SCP session breakdowns) and email problems that have been cropping up.

I don’t want TBs of monthly bandwidth and 60GB of disk space I’ll probably never use more than 10% of. I just want decent page load speeds, little downtime and no email hangups (lost / delays). Granted you have your own autonomous system (AS) and it’s a traffic volume game, but I though DH was still small enough for profitability to matter ?

You also need to take into account your non-US customers timezones. Doing a maintenance at 10pm PST is 10am-2pm in South/Asia.

As it is, I’m scouting for another host that’ll serve up decent performance. And I’m prepared to pay a premium of up to 2x for the same features DH offers. Your product positioning has too big a price gap between Code Monster and Strictly Business. And I’m not even sure the same set of problems will go away if I upgrade to a higer plan.

So unless you do a review of your network(server/database farms, filers, LAN,routers) and solve the problems at a higer level, you’ll continue fighting fires and will lose customers like me in the coming year when their contract ends (incidentally, there is now a trend towards monthly contracts by some hosts and that’s going to be one of my benchmarks for from now on - way better than any money-back guarantee).

Lastly, this is year 2006, what is DH still doing with Cisco routers ? Move on to Junipers please. (Disclaimer: no financial incentives for me to say this).

]]> By: Joshua Kendall http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-531 Joshua Kendall Thu, 14 Sep 2006 03:23:44 +0000 http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-531 Ok I have been with Dreamhost since January after dropping everything at another hosting company that shares the building with DH. I never had problems like this with my old host, BUT I never got support even close to what Dreamhost has given me. A usually quick response to any email or support request. The "Happy" little automatic messages that are everywhere when you do something lets me know that what I just asked it to do will be done in about 10 minutes from when I clicked the button and that it will be done. My old host I was lucky to have it done within 24 hours. I picked Dreamhost because: 1. It was affordable 2. It came highly recommend from a lot of people 3. It offered everything I needed and a bunch of things that I didn't know I wanted (Ruby on Rails). I have 4 domains now and I will be staying with Dreamhost throughout the problems, because I've got more ideas and hosting through Dreamhost is the only way I can see them ever becoming a reality. Eventually I am going to give MediaTemple a shot, because it is also highly recommended, but I still won't be leaving Dreamhost. Ok I have been with Dreamhost since January after dropping everything at another hosting company that shares the building with DH. I never had problems like this with my old host, BUT I never got support even close to what Dreamhost has given me. A usually quick response to any email or support request. The “Happy” little automatic messages that are everywhere when you do something lets me know that what I just asked it to do will be done in about 10 minutes from when I clicked the button and that it will be done. My old host I was lucky to have it done within 24 hours.

I picked Dreamhost because:
1. It was affordable
2. It came highly recommend from a lot of people
3. It offered everything I needed and a bunch of things that I didn’t know I wanted (Ruby on Rails).

I have 4 domains now and I will be staying with Dreamhost throughout the problems, because I’ve got more ideas and hosting through Dreamhost is the only way I can see them ever becoming a reality. Eventually I am going to give MediaTemple a shot, because it is also highly recommended, but I still won’t be leaving Dreamhost.

]]> By: moroNICS.net http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-528 moroNICS.net Thu, 14 Sep 2006 02:51:09 +0000 http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-528 Problems already?! Time for a refund. Problems already?! Time for a refund.

]]> By: Could someone recommend an alternative host? http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-526 Could someone recommend an alternative host? Thu, 14 Sep 2006 02:29:03 +0000 http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-526 Might as well ask... any recommendations on an alternative to this song and dance? Maybe one with better music? Or at least one with music? Might as well ask… any recommendations on an alternative to this song and dance? Maybe one with better music? Or at least one with music?

]]> By: DH Alternatives? http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-524 DH Alternatives? Thu, 14 Sep 2006 02:20:59 +0000 http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-524 This downtime for my site has come at a very bad time. I really hope to see my site loading soon...this is not good. This downtime for my site has come at a very bad time. I really hope to see my site loading soon…this is not good.

]]> By: A Great place to host your email http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-523 A Great place to host your email Thu, 14 Sep 2006 01:51:53 +0000 http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-523 A few months ago (Yes, it has been this bad for this long) I switched my mail over to be hosted with gmail you can still use yourname.com check it out. https://www.google.com/a/ I did this because my wife (The most casual Internet user you know) got completely fed up with calling me to see what is wrong with the email/website this time. I thought it was going to be a temporary thing but I can tell you now I will not switch my email back after all of this. Now if only Google would do Rails hosting... I recommended DH to many of my colleagues because up until this point (rather this year) I was a giant fan. I am completely embarrassed that I ever did this and quite frankly you have make ME look bad. I will never put a dent into the bandwidth or disk space that I have but I do expect the reliability to return. If some reasonable compensation does not come from all of this I will be taking my (hopefully refunded) $100+ somewhere else. It is not reasonable to wait these amounts of times for very basic and simple webpages to be served up. A few months ago (Yes, it has been this bad for this long) I switched my mail over to be hosted with gmail you can still use yourname.com check it out.

https://www.google.com/a/

I did this because my wife (The most casual Internet user you know) got completely fed up with calling me to see what is wrong with the email/website this time. I thought it was going to be a temporary thing but I can tell you now I will not switch my email back after all of this. Now if only Google would do Rails hosting…

I recommended DH to many of my colleagues because up until this point (rather this year) I was a giant fan. I am completely embarrassed that I ever did this and quite frankly you have make ME look bad. I will never put a dent into the bandwidth or disk space that I have but I do expect the reliability to return. If some reasonable compensation does not come from all of this I will be taking my (hopefully refunded) $100+ somewhere else. It is not reasonable to wait these amounts of times for very basic and simple webpages to be served up.

]]> By: Hosting Comparision http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-521 Hosting Comparision Thu, 14 Sep 2006 01:43:50 +0000 http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-521 I hope DH can fix the network within 48 hours, or DH will lose a lot of customers. Now I'm look for a backup hosting myself. I hope DH can fix the network within 48 hours, or DH will lose a lot of customers.
Now I’m look for a backup hosting myself.

]]> By: Anonymous http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-519 Anonymous Thu, 14 Sep 2006 01:24:31 +0000 http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-519 I just joined Dreamhost... but the problem is that i haven't even got to transfer my host to DH!! I am having major problems.. but it would be MUCH easier if there was a phone support or a chat sort of thing... You guys say its 24/7 support but i'm waiting for a support for over 20 hours now... I just hope that the problems fast!! and help me out with my problems.. please.. and a phone support would be very nice.. I just joined Dreamhost… but the problem is that i haven’t even got to transfer my host to DH!!
I am having major problems.. but it would be MUCH easier if there was a phone support or a chat sort of thing…
You guys say its 24/7 support but i’m waiting for a support for over 20 hours now…
I just hope that the problems fast!! and help me out with my problems.. please..
and a phone support would be very nice..

]]> By: Josh http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-514 Josh Thu, 14 Sep 2006 00:17:47 +0000 http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-514 I've always appreciated your transperency on these matters; hopefully I can start appreciating your quality of service again soon. And really, your prices are so good it's hard to complain. Maybe this regular downtime warrants some compensation though, for all your customers... I don't know. Still a fan (just)! I’ve always appreciated your transperency on these matters; hopefully I can start appreciating your quality of service again soon. And really, your prices are so good it’s hard to complain. Maybe this regular downtime warrants some compensation though, for all your customers… I don’t know.

Still a fan (just)!

]]> By: www.STEREO.org.ua http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-513 www.STEREO.org.ua Thu, 14 Sep 2006 00:14:42 +0000 http://www.dreamhoststatus.com/2006/09/13/router-hiccup/#comment-513 The funny thing is my traffic is actually increasing these days :) Though files served are mainly big MP3's, some are tens of megabytes ea. Would you like to check? ;) www.stereo.org.ua (make a <a href="http://www.stereo.org.ua/index.php?searchword=mp3&option=com_search" rel="nofollow">site search for "mp3"</a> to go directly to articles containing the stuff) The funny thing is my traffic is actually increasing these days :)
Though files served are mainly big MP3’s, some are tens of megabytes ea.

Would you like to check? ;) http://www.stereo.org.ua (make a site search for “mp3″ to go directly to articles containing the stuff)

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