I stumbled into these new posts again because as I allowed many hours to pass-by, my client’s websites are still down. Bah, humbug!

Now, really, a lot of us here without lots of letters attached to our names can run a better network. It’s unfortunate that some of my clients got enticed into signing up with (nightmare) DH. We, the web guys suffer the day to day of–

> up then down then up then down then slow then down then up then slow, slow, slow then down, down, down then slow (toss some dice) ah we’re UP hoorah! then down

So, yes, I know the DH Late Night Router Upgrade Team is hard at work but from a service-level perspective DH sucks. If these were a free service I’d STFU. And I don’t need to get RSS of some more excuses. I need the damn service UP. Period.

and don’t give us that BS about the non-existent 99.9% uptime guarantee clause. let see if they put that statement in their sign-up ads

What’s odd to me is that while DH seem to alway have these network uproars other hosting services are just silently reliable you can even hear a pin drop.

Of course I wish that would happen and challenge the whole DH team a bit to drop the hype and get the damn network to just work. Bite the excuses and just provide us a good ‘ole rock-solid network complete with redundancies, fail-overs, back-ups, etc.

I guess you’ve got your job cut-out for you, Mr. Josh.

Lucky: That’s great, you’re a customer. You admit that you used to pay six times what you pay now, and say you had better service. What do you expect then? I didn’t see anywhere that Dreamhost guarantees 99.9% uptime.

I’m a customer here. I have been for well over a year now. When I got here they were having problems and I rode it out. They admitted at that point that they were having scaling problems. About a year later things seem to be crashing down around their ankles. I’ll repeat… I’M A CUSTOMER! I pay for a service and I expect to get it. I’m not oblivious to the fact that shit does happen, but with the amount of shit happening lately I have to question exactly what the hell is going on over there. I hope the best for them(and me) and I’d love to keep using the service because i really like the simplicity of it all, BUT if this keeps going on I’d rather pay six times the price (as I used to) to have the the 99.9% uptime I expect when I’m paying someone for hosting!

1) I have never known them to have any excessive downtime (past *and* present).
2) When something crashes, they get right on it and within minutes it’s back up and running.
3) They’ve always given pleanty of notice.
4) Their estimated downtime is usually way higher than the actual downtime (e.g., they said it’d take 40 minutes and it only took 10 minutes).

C’mon now!