Network Issue Followup
Posted (September 18th, 2006 at 4:52 pm PST) by DallasIt’s been a few days since our last change to our network and things are still looking very good. There are some isolated (and seemingly unrelated) issues we are dealing with, but the major network issue does appear to be resolved at this time.
This latest change has left our network setup in a not fully redundant state and we are working as fast as possible to fix that.
Additionally we are working to improve our power redundancy for our core network equipment, reorganize our network to provide more long-term scalability and improve performance, and further optimize the configurations on the new equipment we have already installed. Once everything is done we will have invested somewhere in the neighborhood of $300,000 on upgrades and improvements to our network, not to mention all of the human time involved. This is our highest priority.
Note that if you are currently having problems with your website it is not due to any known systemic issue. You are advised to contact our support team with details so we can look into it for you.
27 Responses to “Network Issue Followup”
Good to know things are on the upswing. Even during seemly odd random downtimes, you guys have always been open about it and provided a reasonable explanation. Thanks! 
Things are better. Thank you!
Glad things are on the up-and-up, thanks for keeping us all informed. Great work all.
Thank you all so very much for your hard work as hosts and as people. I’ve waited through these dark times and my sites are loading just as fast as when I first signed up with you guys. Thank you very very much.
“$300,000 on upgrades and improvements to our network”?
Wow, that should be quite the upgrade. 
“$300,000 on upgrades and improvements to our network”
Wow, that should be quite the upgrade.
network gear adds up rediculously fast, especially for the kind of gear they have been talking about.
See what I mean about those 99.9% guarantees costing in upwards of a few hundred thousand dollars? That stuff isn’t a joke and unless you’ve worked in or around the field there’s no real way to know the costs and problems that are inherent to mass hosting and stuff. DAMN THE NAYSAYERS! YAY DREAMHOST!
Heh, $300 could be shoved in one half a standard size rack… and consume thousands of watts of power, probably more than your home or apartment is wired to handle.
Pumping those electrons can get expensive when you want them to go the right direction all the time.
\m/ >
uh… let me repost that…
Heh, $300 could be shoved in one half a standard size rack… and consume thousands of watts of power, probably more than your home or apartment is wired to handle.
Pumping those electrons can get expensive when you want them to go the right direction all the time.
\m/ ^^ \m/
I for one am thrilled.
I can access my websites, FTP, end webmail… all fast. I don’t have to explain to my girlfriend why her custom Thunderbird email’s crapping out again.
Thanks, guys.
Thanks for all the work guys!
Well I’m happy you got everything fixed. Logging into my server at 4.33am though, I still a load average of 1.92. My wiki was wayyy to slow. You got me kicked out of the google index on one of my sites. Another guy who is a fan of yours has a blog on here and won’t approve any comments that aren’t brown nosing your company. He must have voted for GW Bush.
Anyway, Things are much better at my new host. Switching has been a pain. But in th long run it will be worth it.
Yeah DH thanks for all the hard work MY SITE IS STILL SLOW AS HELL EVEN THOUGH YOU TOLD ME THAT EVERYTHING IS FIXED!!!!!!!! Im fed up with this crap
Great job eventually getting things fixed, and I’m glad to see you’re taking changes to make sure this type of problem not only doesn’t recur, but doesn’t cause the kind of extended degradation of service we experienced this summer.
I especially liked the part about the network re-architecture. Sounds like you’re being proactive.
My site is down again. :-\
Mine is down too (again)
all of my sites are down…
Is there any chance that you could take some pictuers of the datacenter and put them up on the blog for us to see?
Im sick and tired of all the whinning around here and what does GW Bush have to do with a hosting company. Get a life loser!!
Maybe they should just blacklist the known spambots a little better
I bet if they traced the IPs of those people it’d turn out to be a compeditor
but anyways
theres still a little slowness but with all the upgrades it’ll take a few days for everything to catch back up with the backlog that they’ve acumulated
Does anyone else wonder where dreamhoststatus.com is hosted? It never seems to go down, so obviously they’re not hosting it themselves. 
Any chance you guys could keep my website up for a change… its been rediculous lately! 
># fivecentnickel.com Says:
>September 20th, 2006 at 5:02 am
>
>Does anyone else wonder where dreamhoststatus.com is hosted? It never seems to go down, so >obviously they’re not hosting it themselves.
DH staff has explained (somewhere) that this status blog is intentionally hosted at another provider to ensure ability to communicate to us in event of catastrophic downtime. Or something to that effect. Not to detract from your joke. hope this helps.
How about cleaning up the issues on cerritos ?
I have been a customer of Dreamhost for over 8 years. I have been designing websites for longer than that and I have yet to come across a company that has consistantly performed as well as Dreamhost. More disk space, more bandwidth, more usable features added at no extra cost over the years and excellent and open fault reporting and help services. Over the years I have never found a valid reason to want to leave.
This has not been the case with sites for my clients who use other server companies, several of which have had to move companies because of restricted bandwidth, excessive downtime combined with poor customer service and high costs. One client wondered why his dedicated server was slow, the reason was his server company had changed his link from an unregulated 10 Mb/s connection to a throttled 5 Mb connection without warning! When challenged they just referred him to a new clause they had added in an obscure AUP saying they could! Not exactly the best way to treat a long-standing customer!
All server companies have downtime, it is a fact of life. What makes a company’s reputation for me is how they act when downtime occurs and how they try and prevent it occuring again. Dreamhost report things warts and all and I appreciate the status.dreamhost.com system because it tells me quickly if there is a problem, unlike my domestic ISP who reports nothing ever being wrong unless it is a company wide outage!
For me Dreamhost get it right on far more occasions than they get it wrong and for my $38 a month for hosting many sites I am grateful for their professionalism and honesty in reporting causes of faults, even when, rarely, it imay be their own goof that has caused it.
I, for one, will not be changing from Dreamhost in the foreseeable future.
Keep up the good work boys.
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Thanks for all your hard work on this. Dreamhost has been the best for me since I signed up, and I appreciate the work.