Actually, the truth is that the BBB is very, very easy going on businesses, and they tend to side with a business whenever possible. Although they give time limits, the BBB allows a business to refute the claim at any point in time. However, the person who gets screwed has a time limit and if that very short time limit passes, the person has no further opportunities to complain about the company on the same issue.

I put in a complaint with the BBB about a company. The company responded over a year later. The BBB then gave me 1 month from the date of their letter to reply to the companies point of view. Unfortunately, the letter did not get to me until 2 and a half weeks after it was dated, which gave me a week and a half to send the letter from Ontario, Canada to the middle of nowhere Florida. The catch is that the letter was sent to me 1 week before Christmas - no way it was getting back to Florida on time.

Instead I sent an e-mail to the head of the department at the Florida BBB; it was met with no response, and my case was closed. The company then started to resolve BBB issues from up to 2 years past, so they were able to get a clean record because nobody responded back after making complaints 1 to 2 years ago.

Although this has nothing to do with Dreamhost, I just wanted to point out that when people say ignore the BBB, they are right in a sense. The BBB is too easy on business and always favour business. If you see a negative BBB rating, it is always 10 times worse. If you see a positive BBB rating, do some further investigation, since it means nothing.

The web panel is not working either.

Ticket Subject Message Age
#1523565 Pizarro PHP Error Reporting 26 secs
#1523162 Pizzaro Error Reporting 8 hours 37 mins
#1522192 Site Errors On Pizarro 21 hours 20 mins

I just put in another ticket for the same thing. 21 hours and I am still getting NOTICES on my site. It doesn’t sound that bad but it blows up the layout in IE really bad. 21 hours and no response from DreamHost.

// Report all errors except E_NOTICE
// This is the default value set in php.ini
error_reporting(E_ALL ^ E_NOTICE);

Currently it’s set to E_ALL.

Could somebody fix that please?

I am opening another ticket since my original ticket has been ignored for 12 hours.

Can I point and call you funny names?

I’ve been with so many hosting companies over the last decade I have lost count. Even with the issues of the last couple of months, Dreamhost by far has the smallest amount of downtime I have ever encountered with a host - including such reputable names as rackspace and verio. I’ve also never waited longer than 24 hours for a support response, nor has any support response not been thorough, precise and easily understood.

I am ‘one of those people’ that actually consumes the resources allotted to me in my plan. Unlike every other host I have been with, Dreamhost has never given me guff about the amount of CPU load or traffic my sites consumes.

Jeff’s previous comment about the amount of downtime is a very valid point, and one all of you folks should consider reading again until you understand it. One enormous and often overlooked benefit of Dreamhost is the constant communication with their customers. No other host, and I mean none, provides customers with the level of status updates that we are able to find here. The reason we hear about so much server downtime is that the fine folks at Dreamhost actually let us know about it - unlike the vast majority of other hosts whom would resolve the issue and not notify anyone it ever took place.