Network Problems Resolved
We were making adjustments to our network that didn’t go as planned unfortunately so a number of you have noticed downtime or site/mail slowness again. That issue has been resolved. Sorry for the late announcement, the change was supposed to have no affect on our services. Everything is back to normal again. This problem started a little over an hour before this post and was set back within 20 minutes once we noticed we made a mistake. Sorry about the scare. If you feel you are still experiencing problems from this outage please write to dhstatus@dreamhost.com.
.
September 22nd, 2006 at 1:07 pm
nothing is fixed for me.. my site is still down.
i submitted a suport ticker 4 hours ago and have not heard anything still.
September 22nd, 2006 at 1:09 pm
I seem to still be having issues as well. All of my domains are unreachable. :/
September 22nd, 2006 at 1:09 pm
oop got a response.. thx!
September 22nd, 2006 at 1:09 pm
My sites on OLIVE are still down…
September 22nd, 2006 at 1:10 pm
Still down here too.
September 22nd, 2006 at 1:10 pm
Define “resolved”
Sites are still down.
September 22nd, 2006 at 1:11 pm
Again, this is a case of claiming things are up, then flip flopping. Every site fix should have to endure for 24 hours before being considered a resolution. I’m pretty fed up with system status changing with the wind.
September 22nd, 2006 at 1:11 pm
Still having issues on Patton
September 22nd, 2006 at 1:11 pm
DH should make “adjustments” at night. That way when they screw up people will be less likely to know. All my sites are still down.
September 22nd, 2006 at 1:11 pm
My websites are all down too (on lucas)
September 22nd, 2006 at 1:12 pm
the issues still remain and i actually think my feelings are hurt.
September 22nd, 2006 at 1:12 pm
Some of my sites on caesar are not reachable :((
September 22nd, 2006 at 1:12 pm
We are still down as well.
September 22nd, 2006 at 1:13 pm
We are still down too.
September 22nd, 2006 at 1:13 pm
My sites are still down as well.
September 22nd, 2006 at 1:14 pm
My sites on Dumdum (work) are still down; fortunately my personal account(s) are back up, albeit slow.
September 22nd, 2006 at 1:14 pm
THEY’RE ALIVE! I shouldn’t feel excited when my sites work. This sucks.
September 22nd, 2006 at 1:14 pm
Still down. I see the writing on the wall.
September 22nd, 2006 at 1:15 pm
Yep, seems like alameda is still down…
September 22nd, 2006 at 1:15 pm
my sites are all still down too
September 22nd, 2006 at 1:15 pm
Down here also…
September 22nd, 2006 at 1:15 pm
My sites are all down.
September 22nd, 2006 at 1:16 pm
Uhhh .. doesn’t resolved mean fixed? My site is still down .. has been for at least an hour ..
September 22nd, 2006 at 1:16 pm
My site is not working as well.
September 22nd, 2006 at 1:16 pm
Down on Venice too…this sucks.
September 22nd, 2006 at 1:16 pm
We have nothing. No email. No website. What’s resolved?
September 22nd, 2006 at 1:17 pm
All my domains at grabline.com are still down. What’s up with DH going down a bit too often nowadays…
September 22nd, 2006 at 1:17 pm
Still down here, too
September 22nd, 2006 at 1:17 pm
issue has been resolved
Liar.
September 22nd, 2006 at 1:18 pm
server: rupee still down too…
September 22nd, 2006 at 1:18 pm
Sourpatch is still down. This is ridiculous. Time is money. More time they waste of mine, the more money I will take out of their pockets. They have just used all of their downtime within 1 day. If there is anymore downtime this year, I smell breach of contract.
September 22nd, 2006 at 1:18 pm
My site is still down. Its pingable but the site is not up.
September 22nd, 2006 at 1:18 pm
That’s awesome that you filter your email to bounce everything not from your customer list. Just awesome. Also awesome: all of the downtime.
September 22nd, 2006 at 1:19 pm
Wow, this seemsto be happening a lot more than it did a few years ago.
you need a new mantra
always up, never down, not even for maitenance
September 22nd, 2006 at 1:19 pm
vex is also still down…
maintenance at night is nice, but your night is Europe’s morning/afternoon and vice versa.
September 22nd, 2006 at 1:19 pm
Shekel is down.
September 22nd, 2006 at 1:20 pm
Yep still down at 3:15 Central time.
September 22nd, 2006 at 1:20 pm
My site is still down too
September 22nd, 2006 at 1:20 pm
Just to repeat the other comments, it’s still down for me too
September 22nd, 2006 at 1:20 pm
My sites are not reachable….
September 22nd, 2006 at 1:20 pm
http://www.gainesvilleimprov.com is still down.
September 22nd, 2006 at 1:21 pm
I’m so frustrated with DH, i’ve sent them numerous emails complaining on my sites going up and down all the time.
I have host-tracker pinging my sites and surprise - 60% of emails i get are from host-tracker saying smth like
————–
HostTracker Notifier
Hello,
The following url is down:
http://www.freebiesgiveaway.com
the error detected is:
Http error:Http_client.No_reply
Error was detected at 2006-09-22 22:46:58
————-
Recently I’ve sent DH log of few tens of such emails for last month, but of course the reply wasn’t any serious - what can they say if thousands of ppl are sharing same servers that go down all the time…. :(((((
September 22nd, 2006 at 1:22 pm
qbert is still down 4:22 pm edt
September 22nd, 2006 at 1:22 pm
Down.
Down.
Down.
Down.
My sites aren’t reachable either. What’s going on dreamhost?
September 22nd, 2006 at 1:22 pm
Still down here too….
September 22nd, 2006 at 1:22 pm
Everything on ‘whooper’ down. http, ssh, ftp, xmpp, mail.
September 22nd, 2006 at 1:22 pm
orbital is still down
September 22nd, 2006 at 1:22 pm
jawbreaker is cool for me but whopper still down
September 22nd, 2006 at 1:22 pm
I’m gone. Been a customer for almost 2 years now, loved every minute of it until the big power crash situation. Since then it’s been on-and-off, mostly off lately. Two clients have bailed, a third is screaming bloody murder. I also set up a second (work) account for sites that we do here, and at least five of those clients have called me in the last 15 minutes. Phone’s ringing again…
Yep, that was #6. Dreamhost, it’s been mostly fun. But I can’t continue like this. Best of luck, folks.
September 22nd, 2006 at 1:23 pm
i hope im not paying for this outage? second week running there have been problems with all my domains hosted with you. this sucks.
September 22nd, 2006 at 1:23 pm
Sites down, while I was trying to work on them… very sad. “Since we weren’t able to verify there was a server-wide problem, you may still be experiencing an outage.” Yup, still experiencing outage.
September 22nd, 2006 at 1:24 pm
Curly still appears to be down as well….
September 22nd, 2006 at 1:24 pm
My sites on napoleon are still down. My sites on western are fine though.
September 22nd, 2006 at 1:24 pm
Hey, my site’s up!
September 22nd, 2006 at 1:24 pm
HAHA, there f’n email doesnt even work!!!!!
WAY TO GO!!!!!
Subject: Your message was NOT received by dhstatus@dreamhost.com!
From: “Mail Delivery Subsystem”
Date: Fri, September 22, 2006 4:23 pm
We’re sorry.. your email was unable to be processed by our automatic
support system, and so is being returned to you.
We could not find your email address in our customer database and so
couldn’t accept your email. Due to the HUGE volume of spam we receive
at this address, we’ve been forced to implement this new policy.
Therefore, please just re-submit your message at:
http://www.dreamhost.com/contact.cgi
All messages submitted through that form are guaranteed to be received,
even if you aren’t currently a customer!
Our apologies for the inconvenience,
–
The Happy DreamHost Support Team!
September 22nd, 2006 at 1:25 pm
Mine’s still down too.
AWESOME
/sarcasm
September 22nd, 2006 at 1:25 pm
Well, maybe service will improve when all these people leave DH for some other host. Those of us who stay because we aren’t ready to suck it up and port to another host will have GREAT service (all 5 of us).
September 22nd, 2006 at 1:25 pm
Dead. Ping works but where are the sites?
September 22nd, 2006 at 1:25 pm
All my sites on caesar are down.
September 22nd, 2006 at 1:25 pm
I’m so frustrated with DH, i’ve sent them numerous emails complaining on my sites going up and down all the time.
I have host-tracker pinging my sites and surprise - 60% of emails i get are from host-tracker saying smth like
===========
HostTracker Notifier
Hello,
The following url is down:
http://www.freebiesgiveaway.com
the error detected is:
Http error:Http_client.No_reply
Error was detected at 2006-09-22 22:46:58
===========
Recently I’ve sent DH log of few tens of such emails for last month, but of course the reply wasn’t any serious - what can they say if thousands of ppl are sharing same servers that go down all the time…. :(((((
September 22nd, 2006 at 1:26 pm
My sites are on Gobstopper, they are still down.
September 22nd, 2006 at 1:26 pm
All my sites on laurel are down.
Not-so-happy-having-to-check-server-status-every-hour-dreamhoster
September 22nd, 2006 at 1:26 pm
EveeTink is down mon, been down for like an hour or more for me, both of my domains. This blows.
September 22nd, 2006 at 1:27 pm
Peace and come down, All be ok ……. Soooonish!!!!
September 22nd, 2006 at 1:28 pm
What is up with the Control Panel system-wide error system? Do they still seriously think that this is resolved?
41 secs ago: Outage resolved: No server-wide problem was found.
20 mins 44 secs ago: Outage first reported.
September 22nd, 2006 at 1:28 pm
Our site it still down…I think we’re on herod, I am not positive though.
September 22nd, 2006 at 1:28 pm
My sites are on venice and are still down.
September 22nd, 2006 at 1:29 pm
Congratulations, you appear to have totallly fucked it this time, leaving no one unaffected. Well done.
September 22nd, 2006 at 1:29 pm
LIES!
September 22nd, 2006 at 1:31 pm
My sites are down too - 21:32 UK
September 22nd, 2006 at 1:32 pm
WELL THEY ‘R ALL UP all my clients 100+sites on Bundy, Thanx DH
September 22nd, 2006 at 1:33 pm
I say one month free to all customers should be in effect
September 22nd, 2006 at 1:33 pm
all my sites are still down. it has been more than an hour now.
September 22nd, 2006 at 1:33 pm
Hum… seems someone can’t make up their minds….
Resolved web outage: http://cactiusers.org/ [stop tracking]
1 min 2 secs ago: Outage resolved: No server-wide problem was found.
21 mins 23 secs ago: Outage first reported.
Then a few minutes later….
Verified web server outage: http://cactiusers.org/ [stop tracking]
2 mins 11 secs ago: Outage verified: We are actively looking into resolving it.
8 mins 13 secs ago: Outage first reported.
Notice how the “first” reported time as been moved forward!
September 22nd, 2006 at 1:33 pm
ALL (170 odd) of my domains are down !
September 22nd, 2006 at 1:33 pm
OMG! My sites are up!
September 22nd, 2006 at 1:34 pm
All 5 of my sites on bam are completely down, as if they’d never existed. Time to start shopping for a new host. Pian. In. The. Ass.
September 22nd, 2006 at 1:34 pm
Still down ….
September 22nd, 2006 at 1:34 pm
4:35 EST…Medina still down
September 22nd, 2006 at 1:35 pm
how do you know what servers your services are on?
September 22nd, 2006 at 1:35 pm
All my sites are down… this is going to cost me… anyone know of a better host? DreamHost came so highly recomended too…
September 22nd, 2006 at 1:35 pm
I am still down at 1:35 on Friday 9/22/06. Not restored and was trying to make some changes to my site, unable to upload files.
September 22nd, 2006 at 1:35 pm
>david Says:
>September 22nd, 2006 at 1:24 pm
>Hey, my site’s up!
Woo-hoo! Party at David’s place! I’ll be there as soon as my site’s up!
September 22nd, 2006 at 1:36 pm
Still down - no ftp, no http: 1335 PDT
September 22nd, 2006 at 1:36 pm
Olive is still having problems.
September 22nd, 2006 at 1:36 pm
Anyone know of better hosts? I need my sites to be up and will switch! Please someone recommend!
September 22nd, 2006 at 1:37 pm
All other sites also coming back up gradually
September 22nd, 2006 at 1:37 pm
IT’S NOW TIME TO DO SOME SERVER SHOPPING AND LEAVING DH…
September 22nd, 2006 at 1:38 pm
My sites on Bundy are up, but Whopper has zero functionality.
September 22nd, 2006 at 1:38 pm
Yup - sites always going down for periods
…. I want to give these guys a chance but….
Cannot recomend this service anymore as it is costing my clients way too much in downtime… Im gonna get sued soon if this continues….
September 22nd, 2006 at 1:39 pm
3 of my sites back up on sourpatch.
Thanks for the downtime. You guys owe me big.
September 22nd, 2006 at 1:39 pm
Curly seems to be back up and running now (1:39PM PT)…
September 22nd, 2006 at 1:39 pm
zebes is down as well or has some serious latency. I just lost about 300 hits thanks guys. By the way visit http://nl.urbanheights.com (Plug) when we are back up. Tell me what you all think.
September 22nd, 2006 at 1:39 pm
How about an update here as to what the hell is goig on? The problem is NOT resolved.
September 22nd, 2006 at 1:39 pm
I got a reseller account @ hostdime — they came highly recommended to me by several of my webbie friends who use them for their clients.
September 22nd, 2006 at 1:40 pm
Nuts! Yeah, I’m “only” paying $120/year so I’m not supposed to expect decent uptime but…. After 14 months I opened another account @ 1and1.com (and kept my dreamhost.com acct.) Paying similar price, domains included and, so far, 1and1.com is faster by far, more reliable BUT doesn’t have as nice platform (which I’ve been able to remedy) or support beyond the basic script (called twice and had to explain basic networking to frontline support).
I really wish DH would get their act together so I could comfortably continue with their service.
Signed,
Dry Well NC
September 22nd, 2006 at 1:40 pm
I, too, am still down. Lucky server. I didn’t go down until this post saying everyone was up though…
Everything but HTTP and FTP 1339 Pacific
Josh and Joshua the same person?
September 22nd, 2006 at 1:40 pm
Hey, Firefox says Loadinggggggggggggggggggggggggggggggggggg!
Still down
http://www.menswork.org
http://www.rjwconsulting.org
http://www.mrwteaches.net
When?
Please fix!
G’Day,
Rich
September 22nd, 2006 at 1:40 pm
Yay! I’m online!
September 22nd, 2006 at 1:41 pm
whats the number of the Better Business Bureau?
September 22nd, 2006 at 1:42 pm
My site is down… again. I use it as a part of a college class I teach… If my students cannot access it, the site is worthless to me.
I’m open to recommendations for other hosts as well…
September 22nd, 2006 at 1:43 pm
All my sites are still down.
It seems like they are going down almost every week now. Been a customer since 2002 or so and it seems like just this last year the uptime has SUCKED.
What the hell is the problem dreamhost?
September 22nd, 2006 at 1:43 pm
All my sites on UNION are down.
September 22nd, 2006 at 1:44 pm
I have been with DH for almost 5 years, and they have really started sucking. It started with the power outtage a few months ago and they have been totally unreliable since then. Definitely need to start looking for a new host. Anybody have any suggestions? I have been looking at MediaTemple… any other suggestions??
September 22nd, 2006 at 1:44 pm
All 5 of my sites on bam are completely down, as if they’d never existed. Time to start shopping for a new host. Pain. In. The. Ass.
September 22nd, 2006 at 1:45 pm
The site’s up… for now.
September 22nd, 2006 at 1:46 pm
Hello, my badly made website is also down. Just like all of the people above, my website doesn’t have any money making ads, nor does it sell anything but I am still losing money every second it’s down. I’m going to sue DH for their downtime. $1200 every second of downtown due to lost business. My website looks like a 10 year old from 1997 coded it in FrontPage and it has no navigation or purpose. Everyone knows that time is money and money is time and if there is no time there is no money and time stops when my pointless website that no one has ever heard of is down money stops being made. You guys need to fix your services because I’m taking my $10 a month business away from you and I’m going to tell my imaginary friends to stop stay away from your hosting service, because, you know, even if I did have real friends they all have websites like me, because I’m cool and have a website, and so I only make friends like me. Cool. Making money. Downtime is bad. Bad DreamHost bad. Stop being down DreamHost. You make me sad. A quick brown fox is going to die because you have downtime. Stop making blog posts and start fixing everything. The 12 seconds it takes to make this post could have fixed my useless website. Tsk tsk.
I hope at least one of these people think next time before making another dumb post.
September 22nd, 2006 at 1:46 pm
My site is down… again… ALL down for many hours now. Only mail works.
September 22nd, 2006 at 1:47 pm
our sites are down too…not a good day for it either.
September 22nd, 2006 at 1:48 pm
John, you’re right… my 10 year old son makes sites that look like yours! Your post made me laugh out loud though
September 22nd, 2006 at 1:49 pm
my sites are down on peso
September 22nd, 2006 at 1:50 pm
I think the main point is that people are paying for a service that they are not consistently getting.
My site is still down as well.
September 22nd, 2006 at 1:50 pm
Well, Dreamhost said it was fixed. Which means, they think its fixed. So I think we have a right to correct them and pointout that their fixing broke everyone else’s sites.
September 22nd, 2006 at 1:52 pm
This is really disappointing to me. Have had dreamhost for a while, but the one time I really need it and my site is down. We just sent out birth announcements to all our friends and family at the beginning of the week that point them to our web site to see photos of our new little girl. Disappointing. Not nearly as significant as everyone who are losing business because of the outage, but its still important to me.
September 22nd, 2006 at 1:52 pm
that was golden, john, golden.
September 22nd, 2006 at 1:52 pm
Medina is still down. I have two sites not working. Ahhhg.
September 22nd, 2006 at 1:53 pm
My http://www.bossaball.net needs a doctor.
Oh so sick, oh so sick, belly aching , ayayay.
doctor doctor, ayayay.
Grapygrape don´t take the aching pain away.
September 22nd, 2006 at 1:53 pm
All BLOGS on rupee still down at 5:45pm - all returning Error 500. This has got to stop guys, you’re killing us! And what the hell do you mean “oops, duplicate comment, looks like you’ve already said that?” with the way your blog is set up? I haven’t even left a comment yet! Trust me, I’m seriously thinking about packing it in and leaving. What with all the problems we’ve been patiently enduring.
September 22nd, 2006 at 1:54 pm
My sites are still down
September 22nd, 2006 at 1:56 pm
Hey… site… WORK!!
Herod still no worky
September 22nd, 2006 at 1:57 pm
The one good thing out of this is that my “site down” monitoring system seems to be working extremely well.
September 22nd, 2006 at 1:59 pm
John >> so why do people keep on posting “my site is down”
For the same reason that you keep posting your snide little posts. It makes us/them/you feel better about a rather aggravating situation.
Live with the posts, or go read another blog.
September 22nd, 2006 at 2:00 pm
I wonder what server they host this blog on, that’s the one I’d like my site on.
It’s probably hosted at Hostway.
September 22nd, 2006 at 2:00 pm
About 170 of my sites still down…
They often seem to be down for a few minutes here and there whenever I check them the last few months…
Time is money and it doesnt matter how cheap this service is if it is inconsistent… I’ve had enough.
September 22nd, 2006 at 2:00 pm
All my sites are still down also, I’m on Go I think.
With all the problems lately, they need to figure out what’s going on and fix it all, or everyone is going to leave, including me.
September 22nd, 2006 at 2:03 pm
Have any of you followed the instructions and written to dhstatus@dreamhost.com?
September 22nd, 2006 at 2:03 pm
My site is also not working. PLEASE FIX this situation immediately.
I am also becoming impatient with all of the outages.
September 22nd, 2006 at 2:04 pm
Down, down, down. Everyday my sites are down. Dreamhost sucks since 2 months now.
I doing business and lost a lot of money . My clients are not happy and I have to refund them.
September 22nd, 2006 at 2:05 pm
Going for 200 comments
September 22nd, 2006 at 2:06 pm
Just had an update telling me they believe the problem is resolved. Which it isn’t. And yes, I have emailed dhstatus.
September 22nd, 2006 at 2:06 pm
>>Sheldon said “Have any of you followed the instructions and written to dhstatus@dreamhost.com?”
Yes, and I got this response which states that this is the slower way to get support!
This email is to let you know that we have received your message and
routed it to Support Rocks in our Support Department. Because you have sent it to
a specific DreamHoster, rather than to support@dreamhost.com, there’s a chance
your message may not be replied to within 24 hours. If you need a quicker
response, please open a ticket through our web panel at:
https://panel.dreamhost.com/?tree=support.msg
so anyone can reply to it! Your tracking # is XXXXXXX
We would also like to take this moment to point out our new very
extensive Wiki (Documentation Site) at http://wiki.dreamhost.com/
Many of the questions we get can be answered with a quick visit!
Thanks again for contacting DreamHost, and we’ll be attempting to do
our best to resolve your issue in the most timely and professional
manner we can!
September 22nd, 2006 at 2:08 pm
I’m fairly sure they realize there’s a problem with sites being down.
September 22nd, 2006 at 2:10 pm
this is just freakin great. gonan cost me a couple hundred bucks probably. have an ebay listing ending in 2 hrs and now no freaking pictures of the thing. sure i’ll get a lot more bids now….
September 22nd, 2006 at 2:11 pm
It seems like something is always breaking with dreamhost- either an old server blew up or a router needs to be replaced… and then they say things are fixed before they actually are…
September 22nd, 2006 at 2:12 pm
Oh Dreamhost!
Why do you snuff the soul of my website?
Doth thou not appreciate my ware?
A pox upon both your core routers.
Fin.
September 22nd, 2006 at 2:13 pm
How often does this happen?
September 22nd, 2006 at 2:13 pm
I wonder why the number of comments has gone down from 138 to 135…
September 22nd, 2006 at 2:15 pm
Oops…of all the clients in all the world….it had to be my biggest one.
Thanks Dreamhost.
but I think will save you all of the ‘I am so unhappy with your service emails’, as they did absolutely no good last time.
September 22nd, 2006 at 2:16 pm
Still down. Yeargh!
September 22nd, 2006 at 2:18 pm
Sites on Union still down
September 22nd, 2006 at 2:19 pm
Save time and just set a rule to forward those messages on to DH. Although that might slow down mail delivery more.
September 22nd, 2006 at 2:19 pm
Most of you have a misalinged chi - I know this has torqued my chi into a fisherman’s knot. Let the boys at DH get it figured out. Technology fails, it is a fact of life - esspecially when humans are in control of it. If your “business” is so important, upgrade your service contracts and get on with life (small note - there is not a SINGLE host that has 100% uptime, it is impossible).
Sorry, there were so many folks trashing DH that I had to change the subject a little bit.
September 22nd, 2006 at 2:19 pm
Ouch, now https://panel.dreamhost.com/ is down.
September 22nd, 2006 at 2:20 pm
http://www.GoOffCampus.com still down…
Guys, service was great for so long… why can you not seem to manage your network anymore??
Getting more dissapointed by the month.
September 22nd, 2006 at 2:20 pm
‘go’ is down
‘cienega’ is up
C’mon guys! When will you finally understand how important a reversion plan is?
September 22nd, 2006 at 2:20 pm
All my sites are down…..despite the post saying that all is well.
The frequency of downtime seems to be increasing……can you please let us know the cause and what to expect going forward.
Good luck getting everything fixed.
September 22nd, 2006 at 2:20 pm
HAY GUYZ!!!
DREAMHOTS IS DOWNS.
MAI SEIT IZ TEH DOWN!!!!!!!!!?
DREAMHTSO STUPID!!!!
THEY SAY THEY WONT SEE COMMENTS HEER BUT I POST @ THEM ANYWAY
B/C IM SO SMART
September 22nd, 2006 at 2:21 pm
It is down… I need to have my site up and running…
September 22nd, 2006 at 2:23 pm
Stop screwing around and hire someone that knows what they are doing!
September 22nd, 2006 at 2:24 pm
ellipsis is down. I have to make excuses to my clients again. This is getting ridiculous.
If the service does not improve drastically I will be moving all of our domains away from dreamhost.
September 22nd, 2006 at 2:25 pm
I seem to be up and running….
September 22nd, 2006 at 2:27 pm
I have had just about enough. If it were not so difficult and time consuming to move my site I would do it right now. This post says the problem is fixed but that is not true. My site is still down. I cannot believe how often my site is terribly slow or not working at all or my e-mail does not work. The last thing I want to have to do is to move my three WordPress installations but I am getting very frustrated and disappointed. I have paid DreamHost a lot of money. I expect better.
September 22nd, 2006 at 2:28 pm
RESOLVED? My sites have been down all day.
September 22nd, 2006 at 2:28 pm
Highland is now up! =D
September 22nd, 2006 at 2:28 pm
even dreamhost status cookies are down. I can see the commenter before myself!
September 22nd, 2006 at 2:28 pm
Let’s start a pool. Who has the longest downtime as reported by the Control Panel (use the “first reported” time). I’m currently at:
1hr 54mins.
September 22nd, 2006 at 2:29 pm
http://www.labbb.org/BBBWeb/Forms/Complaint/ComplaintDetail.aspx?CompanyID=13131294&sm=
Someone asked about how to contact the Better Business Bureau, this is a direct link.
September 22nd, 2006 at 2:31 pm
Anyone know a good host to use. This is getting old.
September 22nd, 2006 at 2:31 pm
># Bob Says:
>September 22nd, 2006 at 2:28 pm
>Let’s start a pool. Who has the longest downtime as reported by the Control Panel (use the “first reported” time). I’m currently at:
>1hr 54mins.
Yeah, let’s not be immature about this or anything.
September 22nd, 2006 at 2:32 pm
3hrs 41mins SMTP downtime.
September 22nd, 2006 at 2:33 pm
a7design.com is down…
How could you crash a whole server.
What kind of server does dreamhost use?
Is it a blade server where one server goes down mirror server prevents from cutting all of us down???
Should be…
September 22nd, 2006 at 2:34 pm
My sites are all “Dreamhosed” too.
September 22nd, 2006 at 2:34 pm
My sites are up and have been up and fast for days!!! EAT THAT S*** NYUKKAS
September 22nd, 2006 at 2:34 pm
Been down all afternoon; still down, can’t access via FTP or browser… 6:35pm EDT
September 22nd, 2006 at 2:34 pm
I’m trying to start a hosting buz for my friends and I (We are tired of dreamhost) and tha server whe biud is up now!!
http://aitor.favshare.com but the main page not
http://www.favshare.com
See whar I get from dreamhost without advice:
This message is just a quick note to inform you that your account
has been moved from virgil to skor. If you did not request this move,
do not fret. It is just part of our efforts to spread load and make your
hosting experience more pleasant. Keep in mind that if you have been accessing
your account by going to virgil.dreamhost.com (which has never been the
correct method) that this will stop working. You should always access your
account by logging into your domain instead. This should not affect any of
your services, but should you notice any problems, please contact support
at support@dreamhost.com.
Can it be true??! Anyone wanna join us?? mail me at iddover at gmail.com
September 22nd, 2006 at 2:37 pm
SJGB >> Yeah, let’s not be immature about this or anything.
After your last post (”HAY GUYZ!!”), I’d be wary of calling someone else’s post “immature.”
Just trying to bring some levity to the situation.
September 22nd, 2006 at 2:37 pm
my site is still down as well…
September 22nd, 2006 at 2:38 pm
It appears I was down much longer as well. I have a 4 hour block with no posts on a busy forum.
Service has been HORRID lately. LOTS of downtime and the users are noticing.
September 22nd, 2006 at 2:38 pm
I run a forum for my university. It’s down. I must say, this is rather frustrating.
John: Stop being such a weeaboo.
September 22nd, 2006 at 2:38 pm
It appears I was down much longer as well. I have a 4 hour block with no posts on a busy forum.
Service has been HORRID lately. LOTS of downtime and the users are noticing.
I submitted a request for help 5 hours ago and never got an answer back.
September 22nd, 2006 at 2:40 pm
this is gettting quite difficult for our project. we are going on two days of this.
September 22nd, 2006 at 2:46 pm
This is depressing
September 22nd, 2006 at 2:52 pm
WEEABOO WEEABOO WEEABOO
I wouldn’t comment if I were you. Do you even know where that comes from?
September 22nd, 2006 at 2:57 pm
Still down and got my email bounced too. Sigh.
September 22nd, 2006 at 2:57 pm
am back up!
but not before causing a lot of agida….
September 22nd, 2006 at 3:04 pm
Weeaboo! Weeaboo!
Where are you ‘go’? Where are you my little server friend? I miss you…
1h 7m…
September 22nd, 2006 at 3:05 pm
ellipsis has been completely down for going on an hour now. don’t know if it’s related to this change or not. fun!
September 22nd, 2006 at 3:07 pm
All my sites on UNION are down.
September 22nd, 2006 at 3:08 pm
My site is still currently down/extremly slow to load.
September 22nd, 2006 at 3:08 pm
I’m on ellipsis too and it’s been down for more than two hours, sadly. Bob’s back up, at least….
September 22nd, 2006 at 3:09 pm
Site still down. Can’t connect via SSH. However, email is working.
Anonymous: The offending post and website have since been deleted, apparently, so there is no discussion to be had w/r.t whether or not some random individual on the other side of the Internet knows the origin of interweb slang. And it’s probably best that way.
September 22nd, 2006 at 3:09 pm
Finally up!
Time down IS money lost
September 22nd, 2006 at 3:18 pm
Site still down.
September 22nd, 2006 at 3:20 pm
My sites are still down, too.
I’m sorry to say this, but the service is going worse and worse.
September 22nd, 2006 at 3:22 pm
whopper was just rebooted:
[whopper]$ date
Fri Sep 22 15:21:32 PDT 2006
[whopper]$ uptime
15:21:36 up 3 min, 2 users, load average: 5.42, 1.95, 0.70
…and my site work again.
September 22nd, 2006 at 3:22 pm
how do I know what server I’m on
September 22nd, 2006 at 3:25 pm
those “network adjustments” have had me down for a while now. my question is: why were there making changes in the middle of the day when EVERYONE uses the web? *sigh* i guess we’ll just have to ride this one out.
September 22nd, 2006 at 3:29 pm
Does Dreamhost not have a change control department? What idiot gave permission to make network changes in the middle of the day?
All my sites are down.
September 22nd, 2006 at 3:30 pm
This seriously makes me look like an ass to my clients.
The worst part is that I actually believed the problems were over and just added a client two days ago to DreamHost hosting… now their brand-new site that is having an advertising campaign is down.
Freaking awesome.
September 22nd, 2006 at 3:31 pm
Does Dreamhost not have a change control department?
That was exactly my reaction, after picking my jaw up off the floor.
September 22nd, 2006 at 3:32 pm
“changes in the middle of the day when EVERYONE uses the web”
Have you heard of a thing called time zones? Guess what they managed to make sure it was not the middle of the day everywhere at the same time (pretty smart design if you ask me)
Oh yeah, just in case you wonder, there are countries with people leaving in it in those time zones
September 22nd, 2006 at 3:39 pm
hehe… sure there are time zones, but my assumption is that a bulk of their customers are in the US…. and when it went down… every time zone in the US was IN THE MIDDLE OF THE DAY. now… forgive me if this is a british company… or a company with their tech staff outsourced in india. even then… YOU SHOULD NEVER MAKES CHANGES DURING A TIME WHEN A BULK OF YOUR CUSTOMERS ARE DOING BUSINESS. and yes, i feel safe in assuming a BULK of the customers are in one of the three times zones in the united states. a lesson to be learned for dreamcast.
September 22nd, 2006 at 3:40 pm
um… that’s dreamhost… hehe… i was an old dreamcast owner… *sigh* those were the days.
September 22nd, 2006 at 3:45 pm
Down yesterday for several hours and down again today for a couple more already (could be longer?)…
Come on you guys, I came here on the recommendation of Mikeindustries.com (mike davidson) and in less than two weeks I’ve experienced at least three outages. This is not what I am paying good money for.
-Chewie
September 22nd, 2006 at 4:15 pm
‘go’ is finally back. Thanks guys.
September 22nd, 2006 at 4:33 pm
It appears we are back up on Herod.
September 22nd, 2006 at 4:50 pm
I signed with Dreamhost at the end of July 2006 and has been downtime after downtime - is it just a recent thing or it’s been like this forever?
September 22nd, 2006 at 4:52 pm
whopper’s up too.
September 22nd, 2006 at 5:04 pm
Anyone else having email problems with relaying access denied as the error message when you try to send emails to your hosted domain names?
September 22nd, 2006 at 5:42 pm
Many problems. Just to day …… Not working webmail……..
September 22nd, 2006 at 5:45 pm
@all the people reporting downtime:
Did you not see the message that this is not the place to say you’re having difficulties?
September 22nd, 2006 at 6:37 pm
Don’t bother, Crazed… they want to complain en mass…
September 22nd, 2006 at 7:53 pm
Dreamhost, you folks are so bad at juggling network problems lately that I have to wonder how much longer you’re going to stay in business. Every provider has problems now and again, and no-one can have 100% uptime, but JESUS CHRIST is this getting ridiculous. Fire your entire staff and get some people that know what they’re doing.
What a joke.
September 22nd, 2006 at 8:01 pm
Back up at last. Still love you.
The outage came right as I struggled to get wp-slimstat plugin working
in WordPress, and for a brief moment had the paranoid thought that I had
caused the whole catastrophe. Glad I was wrong. Site and plugin working.
11:00 pm EDT
September 22nd, 2006 at 10:54 pm
You mean, this is not the place to report difficulties. This is the perfect place to say, “Network Problems Resolved? Bullshit!”
I myself have given up, written off $80 in unused fees, and moved to HostForWeb. Not nearly as slick as DreamHost, but their scripting software is more up to date, and they have SpamAssassin.
September 23rd, 2006 at 2:26 am
Folks, I’m in Europe, and I woke up to find my computation-intensive PHP (Drupal) sites *faster* than ever, by more about 200%. Maybe I’m lucky for once in my life, but Dreamhost is busting a gut, and I’ve got the goods to show for their effort. I hope y’all wake up to find similar speedy goodness. Way to go Dreamhost!
(I’m in it for the long-haul; always have been)
tip: if your cheap host has down-time, and chances are they all do, try looking up DNS round-robin in wikipedia, and they use zoneedit.com to manage multiple hosts. So instead of like, $8 a dollar a month, you’ll pay ~15-20, but you’re business won’t be at risk. Although I’m not sure how best, technically to replicate the MySQL DBs, but it-s do-able. Google is you friend.
Thank you hard working Dreamhost staff. There’s light at the end of the tunnel, and it’s glorious. (Since late last night I have been amazed with the new speed!)
September 23rd, 2006 at 2:53 am
All my sites on UNION are UP & RUNNING!!!
September 23rd, 2006 at 3:56 am
My sites were up for a bit, now they are down again.
I was happy for the first year. But increasingly frustrated over the last few months.
While moving sites to another host would be a pain DreamHost’s diminishing ability to maintain uptime will force me to go elsewhere if they aren’t able to fix their problems.
September 23rd, 2006 at 8:47 am
My website is showing an oingo parking page when it should be showing my blog. I am on the elmyra server. What’s going on?
September 23rd, 2006 at 9:16 am
My site is behaving erattically - fix this please!
September 23rd, 2006 at 9:27 am
Oh btw its 12.24am in Singapore
The 1st post here was: September 22nd, 2006 at 1:06 pm (whatever timezone they’re in)
My last post was at September 23rd, 2006 at 9:16 am
Thats a long time to be out of business
September 23rd, 2006 at 12:08 pm
My mail server via email client and web interface is extremely slow.
I can’t post a trouble ticket through the web panel because it takes to long and times out, so I’m posting my problem here.
September 23rd, 2006 at 12:30 pm
Private small businessperson, you mentioned round robin DNS as a possible stability solution. In other words, host your website on two or three different providers and use this method to rotate the DNS between sites.
The problem with this is a minute on Wikipedia reveals:
“Round robin DNS must not be relied upon for service availability. If a service at one of the addresses in the list goes down, the DNS will continue to hand out that address and clients will still attempt to reach the dead service.”
So it would appear that this is a dead end. Round robin DNS is designed for load balancing for a popular website.
Thanks anyway, but if this is your business contingency plan, please be aware! You’ll need to research another solution.
If anyone knows of a solution where I can keep my websites hosted at DreamHost and also host them on another provider in a different geographic location (my main concerns are terrorist action and natural disasters as earthquakes or even *cough* power failures), then I’m all ears.
I’d love to have my sites hosted at two completely different companies. Then if one screwed up majorly, I’d already have a completely identical version live online.
The problem that I don’t know how to overcome though is the question of DNS. I’m thinking what I want to achieve, using two different hosts for service availability, is not possible.
Am I correct?
Oh, and for the record I just woke up and my sites are up and fast. I guessed I missed the “excitement”.
September 23rd, 2006 at 12:35 pm
Come to think of it, since one of my sites is a blog about my love for and frustration with my silly Australian girlfriend:
http://lovingjacqui.net/
…and my readers and I, personal and eventually business, will be mostly in each country, the ideal solution would be to have all my websites hosted in North America and with a different hosting company in Australia: And stable, protected against interruption in either locale.
I’m willing to resist significant time in researching and implementing this solution and reasonable financial resources as well.
Does anyone know if it can be done?
September 23rd, 2006 at 12:59 pm
Ketan, use your email address registered with DreamHost (usually whatever email address you signed up with) and email support@dreamhost.com.
Provided you use email address you have registered with DreamHost, they’ll reply and that’s the approved way to get help when the control panel is down.
This blog may be noticed by the right people at DreamHost, but it’s not an approved method and there are no guarantees.
Make sure you email them.
September 23rd, 2006 at 3:10 pm
We’re experiencing major site slowdown, FTP transfers are very slow and some email hiccups today.
September 23rd, 2006 at 4:55 pm
Bottlecap is not responding. what’s goin on over there?
September 23rd, 2006 at 5:57 pm
“So it would appear that this is a dead end. Round robin DNS is designed for load balancing for a popular website.”
I believe failover DNS is what he meant — or at least what you want to use.
Sites like ZoneEdit should have a breakdown of the different services they offer.
September 23rd, 2006 at 8:33 pm
Folks, let me clarify round-robin DNS, using zoneedit.com as an example. (And please ignore the disclaimer on wikipedia, or update it yourself later)…
First, buy a domain. To be clear, a domain is a record (as in records management), plus some technical DNS stuff. Manage the records somewhere, and leave the technical DNS to zoneedit.
You need to pay an $10 year for failover service with zoneedit. You also need to buy hosting on multiple hosts (like Dreamhost), possibly in different continents if you’re really trying to spread risk. You also want to replicate your sites from a master, using rsync or unison or some such technique.
The way it works is really quite simple. Every 5 minutes zoneedit requests a page from your site, and expects it to be returned. If for whatever reason the request is unsuccessful, zoneedit removes that site/host from the DNS system, and diverts all traffic to your site/host kept in reserve, until the page requests come back successfully. So the downtime is theoretically max’d out at 5 minutes. There are no limits to how many host in reserve you can use.
I hope this info is more clear, and y’all find it useful. I understand lots of folks use dyndns, I have no idea if they, or others provide a similar service. Sorry folks, if I have used inaccurate terminology.
FWIW, my sites are still running at 200% previous speed. I can see this precisely because I use an extension called FasterFirefox which places a little stopwatch/counter at the bottm, and times each page’s loading.
September 24th, 2006 at 3:29 am
One detail I forgot to mention on that last post, is that you’ll also need a fixed IP, for zone-edit services to work with Dreamhost. Dreamhost charges about $56 a year for the fixed IP address. Still, for a few dollars a month, everyone complaining about business server uptime has a realistic fail-safe option, using multiple hosts.
Which is a far cry from the hundreds of thousands Dreamhost has had to invest in their infrastructure, only recently; not to mention the headaches and time. Uptime costs real money, technical skill, plus good management of resources. Weighed against how much any given business process is worth, with time factored in. And *ALWAYS factor in for Murphy’s Law.
In the book/movie, “the world according to Garp”, Garp watches an airplane crash into a house and immediately tries to purchase the house; because the odds of such a disaster happening a 2nd time are so much lower than the first. I think this will hold true for Dreamhost too, having been through what they’ve been through.
FWIW, I used to run all my servers out of my home office. Since I discovered Dreamhost, and what they provide me with, well when I read of a hard disk failing and how fast it gets replaced, with redundant data, that $7.95 a month is *nothing*.
September 24th, 2006 at 9:36 am
My site is down
September 24th, 2006 at 11:35 am
guys, after reading those comments, i’d like to just say 1 thing: at least they are honest about what is going on.
i also have an account at SiteGround. they moved my account to another server without even giving a warning, so when some of my skripts failed (i use domain redirect, so it’s often not possible to use domain-links) i filled in a support ticket (u only get 7 of those free btw O.O;; ) they were all like “oh we just moved it. bye”. a lot worrying for nothing. a week later, my cpanel started to provide wrong disk usage info, waited 2 tickets on that and they old me that they’d fix it at the next server update (has been weeks, nothing was done) and now they even limited my CPU usage without even advising or offering any help. i know that i shouldnt abuse CPU, but i only use 150gig bandwith out of 900gig “offered” and about 47% of the disk space. but hell, they dun care.
so, DH might have some problems altelly, but they are a lot better than many other hosting providers (with SG being the worst i know) and at least they do not leave you in uncertainly. sure, the level of support (which is totaly up to them) could be improved, but at least they PROVIDE free support.
i’d say, think before bashing a service, it might not be ha;f as bad as the other ones.
September 24th, 2006 at 7:21 pm
“Dreamhost charges about $56 a year for the fixed IP address. ”
$47.40 to be exact. They lowered the monthly fee to $3.95.
September 25th, 2006 at 8:56 am
Maybe someone here might have some idea of what’s going wrong.
Before this latest snafu, my Typo-powered blog was (finally!) up and running. When they had their problem, however, my blog (at the above addy) died and refused to get back up.
I tried installing the WordPress one-click install, and that seems to be working just fine (http://www.batchelorcreative.com/cim/), but for the life of me, I can’t figure out why the Typo install broke so thoroughly.
(Yeah, it’s giving me the “500″ error, and yes, I’ve followed the tips on the wiki about Typo installs on DH… of course, I’ve tried so many different things by now that I am not quite certain which way is “up” so any advice would be quite welcome!)
September 26th, 2006 at 5:16 am
2 minutes downtime this week for me.
September 26th, 2006 at 8:12 am
So to make DH usable you should …
Buy DNS service elsewhere.
Buy email service elsewhere.
Buy additional webspace elsewhere.
…
I think … just going elsewhere would be easier
If you’re looking for unreliable, bargain-basement hosting, this is probably normal. A lot of old-timers here weren’t looking for that when they went with DH (it used to be more expensive and a lot more reliable). ::shrug:: Time to move on if you need a reliable service again.
September 28th, 2006 at 11:17 am
Surprisingly my site is down again.
99.9%???
I have been running this site since the fifteenth of september and so far have had four times when the site is inaccessible?
October 2nd, 2006 at 7:53 pm
This all started when they decided to drop their prices and offer unlimited domains. The power outtage revealed they had gone with a cheap datacenter who’s generators didn’t even work when they needed them, so instead of moving, dreamhost decided to become just another pond scum level host.
Rats, I have finally learned their whole stupid system, which now that I have learned it, it seems far superior.
Very sad…