File storage server issues
One of our many file storage servers suffered an outage which has caused high loads and slowdowns on some servers (only affected one cluster/group of servers). The storage machine is back online, no data was lost. You may experience reboots, high loads and slowdowns on your machine for a short while longer, but everything is on its way back to normal.
Very sorry about the inconvenience. Please contact support if you have any questions.
.
October 30th, 2006 at 9:26 am
You know, I have like twenty different domains and about fifteen web sites running for different clients, all running through DreamHost. When all of my sites go down at once makes it me sad. It makes me look bad to my clients because they think I didn’t select a good vendor for hosting their web site. Just when I think DreamHost has gotten it’s act together, my phone start ringing with my client’s saying “It’s down again.”
Please DreamHost, get better soon. Please.
October 30th, 2006 at 9:27 am
My site isn’t working yet… Fucking 3rd world service
October 30th, 2006 at 9:33 am
my site is down too. ive NEVER had problems with dreamhost so im only too happy to wait for you guys to fix whatever the problem is. just wish my site could be seen!
October 30th, 2006 at 9:34 am
My blog has been down for well over 1.5 hours now. It is quite annoying!
October 30th, 2006 at 9:37 am
Not that I like downtime, but I’ve been fairly happy with them.
And just to point out it happens to everybody, have you looked at the Blogger world this week? And they certainly have resources.
http://buzz.blogger.com/2006/10/blogger-outages-novel.html
http://status.blogger.com/
http://www.craftacraft.com/
October 30th, 2006 at 9:37 am
It’s very simple, really. Their definitions of the words “fixed”, “normal”, and “soon” aren’t the same as everyone else’s.
October 30th, 2006 at 9:41 am
bdillahu,
Last I checked, blogger was FREE! Dreamhost is not.
I realize that downtime is a natural part of the business. But, whenever the downtime gets to be more than 20 minutes, I start gettin’ real pissed!
October 30th, 2006 at 9:45 am
bdillahu,
Last I checked, blogger was FREE!
I understand that downtime is natural. However, anytime it gets to be longer than 20 minutes, I get pissed! This is going on 1 hour and 45 minutes, which is crazy!
October 30th, 2006 at 9:48 am
Awwww…. just when everything seemed to be running relatively quickly and stably for about a week
Hope it comes up soon (said the Bishop to the actress)
October 30th, 2006 at 9:57 am
This has happened twice in this week
very annoying.
It’s the mySQL server, isn’t it?
October 30th, 2006 at 10:04 am
No, mySQL servers are Fridays… file servers are Mondays :p
October 30th, 2006 at 10:08 am
Looks like it’s working again…
October 30th, 2006 at 10:15 am
The file server is still down for me. I can’t get a reliable connection over http://FTP. It is very frustrating. There seems to be a large underlying problem over at dreamhost. I don’t know whether it’s old equipment, poor management, not enough cooling, or too many customers crammed onto one server, but something major has to change or they will start losing customers at alarming rates.
October 30th, 2006 at 10:28 am
Getting pretty frustrating. I know most guys claim 99% uptime, but this is about the 5th time this year the sites have been down for an extended period of time. This is getting pretty old.
October 30th, 2006 at 10:41 am
Server uptime percentages are very misleading. 99% server up time sounds high until you think about what that actually means. A server can be down for 87 hours per year or 100 minutes per week, and still claim 99% server up time.
My best guess is that our servers on Dreamhost are down for about 1 hour per week, which means that Dreamhost can probably claim 99.5% server up time, and still be truthful.
October 30th, 2006 at 11:13 am
I’ve been with Dreamhost for going on 5 years but this - these last several months - unbelievably ridiculous. Time to swallow the checkbook and actually buy a hosting account that, while it may cost four times more, will have four times’ better uptime. How are we supposed to run a business on this?
October 30th, 2006 at 11:22 am
Hear, hear, Angie!
Dreamhost was fabulous for the 5 years I’ve been with them, but it’s been a frickin’ train wreck since this summer. It’s incredibly frustrating because I keep wanting to believe they’ll get better. I mean, judging by the responses we get from blogs and customer service, it really does sound like they’re trying to address the problem, but it’s just not getting better.
October 30th, 2006 at 11:23 am
I am having users complain about images that have just disappeared. JPGs I uploaded both yesterday and today no longer exist.
Andrea, when you said “no data was lost,” did you mean that the data will be restored, or you were not aware of the problem?
October 30th, 2006 at 11:51 am
i only just started using my account yesterday and its down already. That is not good.
October 30th, 2006 at 12:18 pm
Where are all our data on plan code-warior? And where is this plan??
Please , activate it
October 30th, 2006 at 12:38 pm
I have to go with Robert (above). I’ve been a happy DreamHoster — no, an ECSTATIC DreamHoster — for at least 4 years now. But since sometime around July it’s just seemed like everything is going to hell in a handbasket. I love DreamHost so much, and I hate the idea of having to move my 20+ sites …
Please, please make it all better, guys.
October 30th, 2006 at 12:43 pm
Unbelievable. And, unprofessional to boot.
Dreamhost might want to consider being “happy dreamhost professionals” for a change. Like others that have posted here, we manage several sites for our clients. I agree - this makes us look bad. Robert couldn’t be more right. Dreamhost used to have excellent responses to technical issues, now they just seem clouded with ambiguity and non-commital responses.
Dreamhost - if you read your comments, perhaps you could dignify us with a response and possibly an action plan for addressing our concerns in the future rather than hiding behind a shroud of technobabble and irregular updates - we have businesses to run.
Happily,
Pissed of Dreamhost sucker
October 30th, 2006 at 12:45 pm
FTP server down again. This is the server at Dreamhost that are customers use for upload and download of data for support. Please, get it working and keep it working.
October 30th, 2006 at 1:07 pm
mySql just went down for me. Sigh.
October 30th, 2006 at 1:09 pm
SQL, File server.. My sites on Apok have been on the DH roller coaster since last week.
…But, lemme guess. We are now going to get 4 billion times the amount of space, 40 billions times the bandwidth and 400 billion times the downtime to make up for it?
October 30th, 2006 at 1:12 pm
hmm.. My site works just fine. I´m getting a little worried though reading all these comments. I just purchased my site yesterday
I must say though that you (Dreamhost) were damn quick. After i had payed, 2 hours later i was uploading files via FTP and viewing my site
Sweet
I can understand that you might be undermanned or something.
I just hope that you can work things out for the best
Best Regards
Ivar Radmanesh
October 30th, 2006 at 1:17 pm
DH Says: ALL YOUR SITE ARE BELONG TO US!
October 30th, 2006 at 1:22 pm
I am running our school’s website and webmail through Dreamhost. I am in the position of having to explain and defend all the downtime we are having. I moved this stuff off site so I wouldn’t have to do server maintainence but I have been pricing servers all day.
October 30th, 2006 at 2:55 pm
Mine has been running slow for a few days, last night and today they are unreachable! It realy sucks when your in the middle of a site update and mods
October 30th, 2006 at 3:20 pm
Come on, give them a break. They have 750+ servers, Murphy’s law suggests that at least one of these servers is bound to be down!
Happily,
Happy Dreamhoster
October 30th, 2006 at 8:03 pm
OK - We are really, really sorry about being such colossal fuck ups.
We’re California, we’re happy, we’re employee-owned. C’mon, guys - we’re a web hosting Kibbutz. But, Gawdalmighty, we’re making a ridiculous amount of money!!!
Oh, yeah — the outages. We are so, so, sorry. I mean - It’s all good, but no. this isn’t good, is it?
C’mon! Happy Dreamhost Customers! Put on a smilee brave face!
Laugh with us! We’re all happy and fun, right?
Right?
Alright. You win:
3 PetaBytes of Storage for EVERYONE! And a Hundred Bazillion ExaBytes of Bandwidth!
Yeah! That’s it!
And - 400 ftp users and a million shell account users. No, wait! 2 Million shell account users!
Happy now?
Of course, the server up time will still suck ass.
But, you get a bunch of storage… so that’s OK, right?
October 30th, 2006 at 10:37 pm
I love reading all of these whiny comments.
If you want 100% uptime, and particularly if you are using the Web for business, you should look elsewhere. Unless you are on a Strictly Business plan, don’t expect business-level performance. You should understand that you are getting a hell of a lot more from Dreamhost than you would get anywhere else.
I have a business Web site, and guess what…I co-location host it with Rackspace, because it’s business. Dreamhost plans are not sold as business solutions. My personal project sites are all hosted here on my Code Monster account, and although I’ve seen my share of downtime, I still love Dreamhost and recommend them to anyone looking for a hosting service for there personal projects.
Seriously, show me a host out there that will give me 400+GB of storage and 5TB of transfer, with both growing weekly.
And if you really get so bent out of shape because your blog is offline for a few hours…Welcome to the Web, stuff like that happens. If you can’t shell out a few hundred a month for business hosting, I guess your blog isn’t really that big of a deal anyway.
October 31st, 2006 at 8:18 am
Hmm. Well, at least it’s not just me. I hope. Since it’s now October 31 at 10am Eastern and I *still* can’t get into the http://FTP... but at least everything else on my site seems to load. Slowly.
October 31st, 2006 at 10:44 am
Fellow Dreamhosters,
I recently purchased a dreamhost account. They are the only hosting company that allow you to host multiple domain names under one account.
If you need non intensive(basic html and image websites) hosting and host about 300 domain names under one accountI go with dreamhost.
If you’re in this business(developer, webmaster) I strongly recommend to shell out 160 a month and get a dedicated server for demanding projects or demanding clients.
Companies I have used and recommend:
Softlayer.com - I love their control panel
servermatrix.com - Try their super celeron servers - very affordable
I haven’t tried dreamhost dedicated hosting but since they outsource it it has to be good.
-zee
October 31st, 2006 at 10:47 am
I have to add.
Dont’ do dedicated windows hosting over at servermatrix.com - you will regret it. Servermatrix does a better job with linux servers then windows.
October 31st, 2006 at 10:04 pm
I purchased a code monster package in the summer & found it to be to so slow & unresponsive that I abandoned all hope of running a fast busy site on dreamhost & use my account here for file storage only. You get what you pay for in life & once my years worth of hostings up I wont be resubscribing.
November 1st, 2006 at 10:39 pm
you know, i used to let the downtime slide off me like water on a duck’s back. i’ve been a DH customer since 2002, and i’ve experienced downtime since 2002, LIKE I WOULD ANYWHERE probably. i know this.
however, this downtime since july IS REALLY STARTING TO SUCK. it’s constant. it’s irritating. it’s like CHINESE F*CKING WATER TORTURE. and yes, IT’S MORE OFTEN than would be experienced elsewhere for the same basic hosting service. i know this because if this happened to all cheap hosts, thousands of people would be pulling their hair out online — on fora, blogs, in mail lists — every few weeks. and that isn’t happening.
sorry for the caps.
they credited me a month. hmm. i don’t want the money, i want my sites to be up and to serve pages quickly.
i love the DH features, but the downtime is really. kicking. my. users’. asses.
November 2nd, 2006 at 8:18 am
my files are gone!?!
November 3rd, 2006 at 9:08 am
I’m basically using my plan as a file host, and for hosting a few sites for clans and what not. The downtime doesn’t get to me as badly, but of course, it seems like my file server (arrow), and MySQL server are fairly reliable. I haven’t had any (non-maintenance) downtime since the bout with bad luck in the summer.
I really wish DH would make a post just explaining that, “Hey! We need to work on our infrastructure!” or something. I mean, It’s better that they just be honest about what the problems are.
My guess is that some of the servers they’re using are using cheap hardware, and that the data center they’re using has very little space to grow/improve. So, more than likely, they need a complete overhaul of the systems they use, which would cause some major downtime for a day or so, but would be worth the consequential uptime that would follow.
My thoughts……
November 4th, 2006 at 12:45 pm
Guys… this is pretty darn scary… this is the result of me running a “df” command. That second number on the first entry… that’s the disk space usage… why is it -9223372036853337412? And 101% usage percentage? That’s great.
I don’t really care about amigo, geena, mahimahi, or waller (I don’t think… might have to look at what my databases are running on)… but keep reading, and you’ll find a 100% usage on almost every partition. Geesh. I am slightly amused… but fairly annoyed at the same time. What is causing this craziness? My subversion commits are failing! Aurgh!
10.3.100.153:/vol/boot/spunky/amigo
116583712 -9223372036853337412 118022108 101% /home/.amigo
10.3.100.125:/vol/boot2/spunky/amnesia
168580632 168580632 0 100% /home/.amnesia
10.3.100.125:/vol/boot2/spunky/basel
168580632 168580632 0 100% /home/.basel
10.3.100.125:/vol/boot2/spunky/caracal
168580632 168580632 0 100% /home/.caracal
10.3.100.124:/vol/boot2/spunky/debbie
168580632 168580632 0 100% /home/.debbie
10.3.100.125:/vol/boot2/spunky/emil
168580632 168580632 0 100% /home/.emil
10.3.100.125:/vol/boot2/spunky/fenne
168580632 168580632 0 100% /home/.fenne
10.3.100.153:/vol/boot/spunky/geena
116583712 -9223372036853337428 118022092 101% /home/.geena
10.3.100.161:/vol/boot/spunky/harrington
1361606416 896886824 464719592 66% /home/.harrington
10.3.100.151:/vol/boot/spunky/ingot
1712515420 1430926064 281589356 84% /home/.ingot
10.3.100.13:/vol/boot/spunky/jazzycat
1161096480 843898944 317197536 73% /home/.jazzycat
10.3.100.6:/vol/boot/spunky/kaska
1361606416 1033427792 328178624 76% /home/.kaska
10.3.100.165:/vol/boot/spunky/laser
196152828 142132444 54020384 73% /home/.laser
10.3.100.175:/vol/boot/spunky/mahimahi
58291856 -9223372036788842788 124224876 101% /home/.mahimahi
10.3.100.125:/vol/boot2/spunky/nebuchadnezzar
168580632 168580632 0 100% /home/.nebuchadnezzar
10.3.100.183:/vol/boot/spunky/olesko
282016876 181955036 100061840 65% /home/.olesko
10.3.100.125:/vol/boot2/spunky/papuchni
168580632 168580632 0 100% /home/.papuchni
10.3.100.124:/vol/boot2/spunky/quoddy
168580632 168580632 0 100% /home/.quoddy
10.3.100.124:/vol/boot2/spunky/ramona
168580632 168580632 0 100% /home/.ramona
10.3.100.125:/vol/boot2/spunky/samarra
168580632 168580632 0 100% /home/.samarra
10.3.100.183:/vol/boot/spunky/talita
282016876 181955040 100061836 65% /home/.talita
10.3.100.125:/vol/boot2/spunky/urbana
168580632 168580632 0 100% /home/.urbana
10.3.100.112:/vol/boot/spunky/waller
282016876 -9223372036710313060 426479624 101% /home/.waller
10.3.100.108:/vol/boot/spunky.localbackups/pico