Comments on: We are currently experiencing networking issues.

By: Bahamut

Bahamut — Fri, 26 Oct 2007 05:36:33 +0000

Thanks you dreamhost for the great work done. Dreamhost Rocks!

By: ronen

ronen — Mon, 25 Dec 2006 20:38:21 +0000

Well, fellas, it’s been good.

We came in a misfit bunch of strangers, all sharing the same trouble. We laughed, we cried, and in the end, maybe even learned a little something about ourselves.

You’re all aces in my book.

By: fenix

fenix — Thu, 21 Dec 2006 12:19:17 +0000

cannot get to the webpanel at all. just times out. that’s a first. trying to pay you guys and can’t. o.0

oh, and on the downtime thing, check pingdom.com.

By: Stephen

Stephen — Mon, 18 Dec 2006 02:55:38 +0000

Thanks for the updates guys.

Does anyone know of any free monitoring services that can independantly check deliverability of email or availability of sites? I would like to be able to tell my hosts when they are off air before they tell me. Proactivity does wonders for the customers and makes them more tolerant of outages.

By: Thirsty Ferret

Thirsty Ferret — Sat, 16 Dec 2006 09:23:14 +0000

Dave and Chris,

Well said.

By: Dave

Dave — Fri, 15 Dec 2006 15:01:58 +0000

Fred - you missed one important choice

Pay me (£100 / £1000 / £1000) compensation NOW!

What really gets me about this is like any network DH will have issues. It comes with the territory and for the £/Gb im really surprised the network holds up as well as it does.
Those of you who have issues raise a SUPPORT ticket. But only raise ONE for each issue you have. Flooding the support desk with loads of emails about their server not being able to show the pics of uncle fred dropping his trousers is going to take staff time away from the actual problem to try and sift through all the crud.

Im a relativly new customer and yes I find that DH lags slightly more than my 99.9% host which is why I keep the mega important stuff like work on a guaranteed SLA backed host.
But DH is awsome for archiving nearly every bit of stuff I have and the odd bit of downtime really doesnt concern me.

I also wonder those who are bitching the most are most likely the ones who used a promo code to get a whole $97 off the price for a year. Work it out - if you could provide the same space / bandwidth for the price of a cheeseburger a month then go ahead and do it.

Just my 0.02

Dave

By: fred

fred — Fri, 15 Dec 2006 04:49:13 +0000

New complain form (Please circle your choices):

I’m completely (outraged / annoyed / understanding) about the (recent / terrible / world-ending) downtime.

Please (do your best / sacrifice your firstborne) to get your systems operating again.

I plan to phone my (mom / gf / bf / lawyer) immediately!

By: reppep

reppep — Fri, 15 Dec 2006 04:08:07 +0000

pico’s down. Both http://www.brooklynfreespace.org/ (Apache) & http://www.extrapepperoni.com/ (WordPress) complain ‘error id: “bad_httpd_conf”‘, and my ssh private key doesn’t get me into pico either.

By: ryan

ryan — Fri, 15 Dec 2006 03:09:09 +0000

its cool… we appreciate that you are bustin ass on it… as has been said… shit happens

By: Doug

Doug — Fri, 15 Dec 2006 01:01:14 +0000

It is frustrating when the network has trouble (today was esp bad for me as I had a VIP on the site) but in general, Dreamhost really is a dream compared to other low cost hosting companies. I have had only had 2 outages (this is 3) in a year and none were very long. They respond promptly to questions and they are helpful. They do their billing right. They have cool, easy to install software tools. They don’t ignore you. They DO NOT suck. If you think Dreamhost is bad, you are either used to dedicted servers or you haven’t tried some of the clown hosts out there. Cancel your account and move it to VizaWeb - and be prepared to come crawling back with gratitude.

That said, DreamHost -Stop it!