Harpo Hosed
The web server harpo had one of it’s NICs fail earlier. It is currently being moved to new hardware and will be back up and running on a brand spanking new machine soon. Check this space for updates.
.The web server harpo had one of it’s NICs fail earlier. It is currently being moved to new hardware and will be back up and running on a brand spanking new machine soon. Check this space for updates.
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January 9th, 2007 at 6:58 pm
In before the retarded “Dreamhost is da wurst host EVER!!!!!!!!!!11″ posts.
January 9th, 2007 at 7:29 pm
Shit happens. Some people I know at another web host had their machine fail completley, not only did the host not have mirroring, but they had NEVER made any extrnal backups either so everything there went caput.
January 9th, 2007 at 7:31 pm
All that I have to say is, at least Dreamhost tells you what is going on. I used to work for an ISP, they never told the customers what was going on. They would just tell the people that nothing was wrong while they scurried to fix the issues. I don’t know about you, but I like being informed. Keep up the stellar customer service Deramhost. You have a customer for life here.
January 9th, 2007 at 8:27 pm
It’s like herding cats.
January 10th, 2007 at 12:36 am
I came to Dreamhost from a friends referral. I have been so far very pleased with Dreamhost.
January 10th, 2007 at 1:25 am
At this point I can not reach anything.
No panel
Not my websites
and mail also does not work.
I wait.
PS. I am a very satisfied customer of Dreamhost, and this is the first time I notice this in almost 9 months.
January 10th, 2007 at 5:30 am
What is NIC?
January 10th, 2007 at 5:44 am
NIC = Network Interface Card, the bit of hardware that connects the server to the Internet.
January 10th, 2007 at 6:24 am
Supong - It looks like everything’s working now.
January 10th, 2007 at 7:05 am
I’ve got three sites that are down right now. Did another server go belly up?
January 10th, 2007 at 7:33 am
The DB that drives the wiki http://wiki.dreamhost.com was having some issues. I don’t know if it’s related
January 10th, 2007 at 8:45 am
That is why my site can not connect to the db?
January 10th, 2007 at 10:23 am
It is very disappointing and embarrassing to have a client tell me my site is down. This is not the first time the site goes down. And honestly 18hrs of down time is not acceptable. I may have to pay more money and switch to a more reliable ISP. If anyone wants to switch with me, I am sure we can negotiate a good deal.
January 10th, 2007 at 10:25 am
In the time it took me to write the previous post, the server went back up. I guess I’ll give Dreamhost another chance.
January 10th, 2007 at 10:34 am
reply to why,
I noticed this yesterday morning about about 6.00am GTM the wiki.dreamhost.com could not connect to its database, I went onto panel.dreamhost.com and it said it can not connect the the database either because dreamhost was doing maintenance on the db server. but its all back up and running now as far as i can see.
January 10th, 2007 at 10:36 am
Any idea of an ETA? Are we talking hours, days, etc?
January 10th, 2007 at 11:11 am
For what it’s worth, my sites were all working properly until about 45 minutes ago, and now they aren’t responding. I think they’re on…Foothill?
January 10th, 2007 at 11:40 am
And now they’re back up. All hail Dreamhost.
January 10th, 2007 at 12:57 pm
Are all the sites hosted with Dreamhost a part of this? Our website went down with the rest of yours, but it is still down. Is there something I’m missing? I’m new at this whole outside hosting. It’s hard to get anything done without email!
January 10th, 2007 at 2:19 pm
Leia i’m pretty much a noob when it comes to hosting as well, (though DH is my 3rd costing company and i think i’ll stick with it) but generally speaking, it is not unlikelly that if 1 server goes down, others might get affected. DH usually fixes everything very quickly though. so dun worry and be a bit patient.
if things wont imporve, then it might be better to ask for support (this is not the way to do it ^__^)
and Phil, i once had a 2 months down time at SG…. *sigh* i feel soo lucky with DH.
January 10th, 2007 at 3:43 pm
ummm my website is down, not happy.
January 10th, 2007 at 5:13 pm
justin, what are we gonna do. MAKE A SUPPORT REQUEST!!!
January 10th, 2007 at 5:13 pm
ya’know, ive only been a dreamhost customer for a little over a month, and even so i can honestly say dreamhost is a hell of a lot better than my previous host “brave:cough:” it seems anytime theres a problem people are quick to gripe about it. but no where near as fast as to come here and be thankful or give praise when its fixed.
oh, one other thing that gets me ticked, ISP is Internet Service Provider, i.e. aol. and att are ISP’s they get you ON the internet. dreamhost is a WEBHOST they HOST your site on the web, if your gonna b$#^% moan and groan, at least get your terminology right!
January 10th, 2007 at 5:57 pm
It seems that my website hosted on 208.97.160.183 has been up and down for a few hours. When I try to hit the root site: http://208.97.160.183 I get:
We apologize for the inconvenience. Please contact the webmaster/ tech support immediately to have them rectify this.
error id: “bad_httpd_conf”
It looks as if the apache is having a bad day.
Thanks.
Richard
January 10th, 2007 at 7:49 pm
Seems it has been down for over a day now? Can we have an update?
I am waiting for important emails, and would like to know when I can expect access to my account or whether to ask the person to use my gmail account (which I would rather not).
As for my site, before it was not working, now my domain provider seems to have their own page displaying under my domain saying “This site is under construction and coming soon”. Is this because it can not find dreamhost??
Cheers for trying to get it back up and working asap.
Jonathan
January 10th, 2007 at 9:17 pm
Richard -
Are you aware that going directly to the IP address, unless you have a static IP you pay for, you are talking to the apache server directly with no URL to establish where it should send your request - therefore “Site Temporarily Unavailble” makes sense. You MUST use the domain name for apache to know which site to direct the request.
Looking at the photos like you specify, it is working now.
Johnathan - You don’t give us enough details to do any investigation for you. But we hope that your problems get resolved soon.
Olena - 2 month outage? At a professional hosting company? Wow.
Everyone, consider free external website monitoring to help you feel comfortable that your sites are up and available. (Google can find them for you)
DH - if you’ve got any updates, please share. If dreamhoststatus.com isn’t updated and people are seeing outages (especially the wiki outage for example) it looks like you’re hiding things. I love you guys but you either need to report nearly everything or you’re going to be accused of hiding things. Maybe a log of server restarts would help people know if things should be fixed (or at least changed.)
January 11th, 2007 at 12:24 am
well my domain provider changed the name server settings for some reason because of the down time.
Anyway I have the domain pointing back to my site which is working, but there are still problems with email:
When trying to use squirrelmail i get the following error when logging in:
Error connecting to IMAP server: mail.eplanner.com.
110 : Connection timed out
When using outlook i get:
Task ‘mail.domain.com - receiving’ reported error (0×800CCC0F) : ‘the connection the the server was interrupted. If this problem continues, contact your server administrator or ISP.
Is the main problem fixed (as in does this only concern me or is it widespread), as i had no problems before this downtime.
January 11th, 2007 at 12:30 am
BTW i did a tracert and it seems I am on : apache2-pat.homer.dreamhost.com, yet I have still been effected (and it was not my end as todays is the 1st time I have logged into my domain or hosting account for weeks).
Cheers why.
January 11th, 2007 at 5:33 am
Lenny is off right now!
January 11th, 2007 at 6:29 am
Johnathan - Sounds like you’ve had a whole pack of troubles! Sounds like your registrar kinda messed you up for a bit. I hope you’ve reported each of these issues to support for repair. It appears that your mail records might still be wrong, DH support should be able to diagnose quickly.
Manoel - the link you posted is working now.
January 11th, 2007 at 7:12 am
There was a reboot on the core routers earlier this morning (GMT+1 timezone). I noticed that on the “support” section of the panel, as there was a “Critical announcement”. That may have been the cause of not being able to connect to the mail servers.
Since then, everything has been working smoothly, though.
January 11th, 2007 at 7:53 am
Thanks for the update Luca. It probably should have been reported here by DH.
January 11th, 2007 at 8:10 am
DreamHoast, I’ve read your “About Us” page, and I can honestly say, I really like the sound of this hosting company. Although, I’ve been questioning if I should register here or not. I hear and see alot of stuff about you guys, and they are not always the most positive…
I just need to be reassurd that this is just an uncommon error, and that it almost never happens.
January 11th, 2007 at 8:23 am
WTG DreamHost! Site was down and up very fast!
w00t!
January 11th, 2007 at 4:46 pm
Danton, you have to understand.
DreamHost is a very large company, and as such, problems like this may seem common.
However, when you’re on your own and not looking at their entire customer base, problems like this are actually very rare.
Think of it as a random number generator.
You are number 17, and the range is 1-200 (for example, I honestly don’t know how many servers DreamHost has).
You’ll only experience downtime when that random generator gets 17.. which is not that common (ofcourse, you can be unlucky and have your server experience several difficulties in a row)
January 11th, 2007 at 7:58 pm
Despite the complaints, there’s no place I’d rather be. They take care of the stuff I don’t want to.
January 11th, 2007 at 8:59 pm
What happened to whopper right now? I was logged in doing some rsync… and then: The system is going down for reboot NOW!
January 12th, 2007 at 3:23 am
@Arthur - Possibly a routine reboot or simply some process has become stuck - I used to be on Millhouse and there were some days where it needed to be rebooted a couple of times (due to mischievous users from what I hear)….
Checked whopper for you now and all is working ok
(I get connection to SSH no problems)
January 12th, 2007 at 7:47 am
Stupid Question, how do I know what server I am on
January 12th, 2007 at 11:12 am
We have experienced some of these problems recently but when I sent a support ticket I got a reply right away that informed me it was a filer problem and they were working on getting it fixed. I know problems can happen with any host, or business for that matter, no matter who they are, but what I like about DH is that they actually RESPOND to you so you know what’s going on. I’ve used a few different hosts in the past but DH is the one I’ll stick with.
This recent problem seems to be resolved now, our sites are up and working perfectly. I just renewed our hosting plan and consider it money well spent.
January 12th, 2007 at 11:32 am
…and my site is down again today. Last week it was down too. For 5 days. DreamHost’s support doesn’t care about customers’ problems. They reply to my tickets after two days only to say gibberish that doesn’t solve anything. I’m furious.
January 12th, 2007 at 11:50 am
Why (uhm.. diffecult nick to reply to) it wasnt an outrage. they simply refused to display my site due to too many extrenal links on it. “too many” refers to 1 (yes, one) btw. yup, a single redirect…
Jonathan, what server do you connect to when using ftp? that’s the one.
Danton, i’d say “sign up”, at least if you need a webhost who doesnt treat you like an idiot. DH announces all problems they experience (which is aprox the same amount as any other hosting company. no exceptions) because they trust their customers to be smart enought to appreciate it and feel that we have the right to know. they are not here to tell you what you like to hear, but the truth.
January 12th, 2007 at 12:23 pm
Dayton,
If you want some real data you can look at, just look at the site linked under my name. I monitor my site’s via an offsite VPS, and those are the static exported graphs for the last few months. Click on each graph image to be taken to the long term view. That will give you a better idea then listening to people whine on this status page.
January 12th, 2007 at 2:25 pm
@Jonathan Bradley: Go to https://panel.dreamhost.com/index.cgi?tree=users.users (the Manage Users area). Your server name is listed under the column labeled “Machine.”
January 13th, 2007 at 6:02 pm
you can blame a host for incompetence but not for hardware failure. dreamhost spend millions on hardware it is not their fault when a server goes belly up. the face they are moving the server onto new hardware completely rather than just bodging a fix shows dedication and good customer service.
dreamhost is by no means incompetent.
January 13th, 2007 at 9:20 pm
I have been on DreamHost for a week now and my site is not available. I accused my developer during some error fixes of creating the problem before doing research to find that it’s DH. My static IP is pulling up half the site and there is a “Service Temporary Unavailable” when you try and visit my domain name. Does anyone else have this problem? I”m not sure if this is related to the server problems or when it’s going to be back online.
Thanks,
j
October 25th, 2007 at 10:26 pm
Nice work dreamhost! Great Hosting!