Comments on: Harpo Hosed

By: Bahamut

Bahamut — Fri, 26 Oct 2007 05:26:19 +0000

Nice work dreamhost! Great Hosting!

By: Jryan

Jryan — Sun, 14 Jan 2007 04:20:45 +0000

I have been on DreamHost for a week now and my site is not available. I accused my developer during some error fixes of creating the problem before doing research to find that it’s DH. My static IP is pulling up half the site and there is a “Service Temporary Unavailable” when you try and visit my domain name. Does anyone else have this problem? I”m not sure if this is related to the server problems or when it’s going to be back online.

Thanks,
j

By: john knowles

john knowles — Sun, 14 Jan 2007 01:02:00 +0000

you can blame a host for incompetence but not for hardware failure. dreamhost spend millions on hardware it is not their fault when a server goes belly up. the face they are moving the server onto new hardware completely rather than just bodging a fix shows dedication and good customer service.
dreamhost is by no means incompetent.

By: Eric

Eric — Fri, 12 Jan 2007 21:25:33 +0000

@Jonathan Bradley: Go to https://panel.dreamhost.com/index.cgi?tree=users.users (the Manage Users area). Your server name is listed under the column labeled “Machine.”

By: Jimmy

Jimmy — Fri, 12 Jan 2007 19:23:50 +0000

Dayton,

If you want some real data you can look at, just look at the site linked under my name. I monitor my site’s via an offsite VPS, and those are the static exported graphs for the last few months. Click on each graph image to be taken to the long term view. That will give you a better idea then listening to people whine on this status page.

By: Olena

Olena — Fri, 12 Jan 2007 18:50:12 +0000

Why (uhm.. diffecult nick to reply to) it wasnt an outrage. they simply refused to display my site due to too many extrenal links on it. “too many” refers to 1 (yes, one) btw. yup, a single redirect…

Jonathan, what server do you connect to when using ftp? that’s the one.

Danton, i’d say “sign up”, at least if you need a webhost who doesnt treat you like an idiot. DH announces all problems they experience (which is aprox the same amount as any other hosting company. no exceptions) because they trust their customers to be smart enought to appreciate it and feel that we have the right to know. they are not here to tell you what you like to hear, but the truth.

By: Derr

Derr — Fri, 12 Jan 2007 18:32:44 +0000

…and my site is down again today. Last week it was down too. For 5 days. DreamHost’s support doesn’t care about customers’ problems. They reply to my tickets after two days only to say gibberish that doesn’t solve anything. I’m furious.

By: Cheryl D

Cheryl D — Fri, 12 Jan 2007 18:12:50 +0000

We have experienced some of these problems recently but when I sent a support ticket I got a reply right away that informed me it was a filer problem and they were working on getting it fixed. I know problems can happen with any host, or business for that matter, no matter who they are, but what I like about DH is that they actually RESPOND to you so you know what’s going on. I’ve used a few different hosts in the past but DH is the one I’ll stick with.

This recent problem seems to be resolved now, our sites are up and working perfectly. I just renewed our hosting plan and consider it money well spent.

By: Jonathan Bradley

Jonathan Bradley — Fri, 12 Jan 2007 14:47:47 +0000

Stupid Question, how do I know what server I am on

By: Rob

Rob — Fri, 12 Jan 2007 10:23:15 +0000

@Arthur - Possibly a routine reboot or simply some process has become stuck - I used to be on Millhouse and there were some days where it needed to be rebooted a couple of times (due to mischievous users from what I hear)….

Checked whopper for you now and all is working ok (I get connection to SSH no problems)