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Jan 21

7:49 pm

Mailbox and email address updates backed up – Update!

Posted (January 21st, 2007 at 7:49 pm PST) by andrea

8:58PM PST
The problem is now fixed, and all updaters but one finished running. The last one is on our biggest server cluster (group), and it’s safe to say that it should finish within one hour.

Again, sorry about the inconvenience!

We’re currently experiencing problems with our automated mailbox updaters. This means that mailboxes and email addresses created or updated recently are still in their old state.

This is being looked into by our admins and we’re working on a fast resolution. We apologize for the inconvenience.

Check back for updates!

This entry was posted on Sunday, January 21st, 2007 at 7:49 pm and is filed under Email Issue, General Outages. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

44 Responses to “Mailbox and email address updates backed up – Update!”

January 21st, 2007 at 8:00 pmRyan Says:

My site is currently down altogether, and I keep getting “disk quota exceeded” even though I’ve checked my users and email accounts and they are only using around 0.3% of what’s available. FTP connections and shell connections are working fine, but my site is not. Any ideas as to what’s going on? I’ve contacted support, but my site has been acting up (aka not loading) for over 24 hours now, and this is really getting old.

January 21st, 2007 at 8:28 pmg3rswin Says:

someting is wrong with seltzer server

January 21st, 2007 at 9:18 pmBrad Says:

Well done guys, working now.

January 22nd, 2007 at 12:24 amLuv4wer Says:

so ask for your 33 cents ryan.
http://wiki.dreamhost.com/index.php/116_Common_Questions

3.What uptime SLA do you guarantee?

We don’t have an SLA. We just try for as close to 100% as is humanly possible. What would a typical web hosting SLA get you? 33 cents back if your site was down for an ENTIRE day!

January 22nd, 2007 at 10:09 amRosa Says:

can’t access my e-mail, and if i am *lucky enough* it is unacceptably slow. please address. this is happening way too often… please explain as it really does affect my work.

thanks.

January 22nd, 2007 at 10:24 amRoach Says:

“so ask for your 33 cents ryan.”

The difference being, of course, is that it’s (.33 * number_of_users_affected) which makes a hosting company with an SLA a we bit more motivated to fix system-wide problems.

I’m not sating that DH should/shouldn’t offer an SLA, I’m just mentioning that your math is flawed. For $8 – $20 per month, you don’t get an SLA.

- Roach

January 22nd, 2007 at 11:25 amsusie Says:

still not working here.

January 22nd, 2007 at 1:40 pmyangnome Says:

I haven’t been able to connect to my mail through PoP3 since this morning. Is this related? Still not able to connect, though I can access through webmail just fine.

January 22nd, 2007 at 3:05 pmjoe Says:

That explains why it took a bit for the email I created to work. Everything’s up now (on Redbull), thanks!

January 22nd, 2007 at 4:00 pmP. Stoff Says:

My client is very annoyed. This is my job on the line.

Thanks for nothing.

You suck.

January 22nd, 2007 at 7:32 pmMatt Matthews Says:

koolaid server is sick as well.

January 22nd, 2007 at 7:43 pmBrian Says:

I can’t access my site whatsoever right now. I’m also on the koolaid server… any update?

January 22nd, 2007 at 7:53 pmWhy Says:

Well, we’ve got a lovely “Back up” message but because the update wiped out the original message we don’t know what was originally (and when) wrong.

Almost a useful update of dreamhostatus.com. Now if we could get BOTH the original message (with time) and the “Fixed” message with time, we could talk to our users and not sound like idiots.

January 22nd, 2007 at 9:52 pmBrendan DeBeasi Says:

Thanks for the resolution!

January 23rd, 2007 at 1:02 amElira Says:

Its working now… cool

January 23rd, 2007 at 7:09 amBarginz Says:

I wondered why I didn’t get any email…

January 23rd, 2007 at 10:05 amroman Says:

P. Stoff– Anyone that puts their job (or business) on the line though a shared webhost is in the wrong business– Spring for a dedicated or roll your own server.

I wouldn’t blame dreamhost if using a $8-$15 webhost gets you fired.

sorry but that’s just my opinion.

January 23rd, 2007 at 11:15 ammike Says:

I CAN’T GET TO MY WEBMAIL….and if i could it would be slow as hell…

PLEASE HELP!

webmail.mikemaurerdesign.com

yields a response of:

Safari can’t find the server.
Safari can’t open the page “http://webmail.mikemaurerdesign.com/” because it can’t find the server “webmail.mikemaurerdesign.com”.

January 23rd, 2007 at 9:12 pmwhy Says:

Workin’ now, mike.

January 24th, 2007 at 4:04 amHeenan Says:

Still unable to update email addresses.

January 24th, 2007 at 4:32 amTTG Says:

cannot send emails “relay access is denied”

January 24th, 2007 at 6:50 amWhy Says:

TTH – Check the wiki – It can be a pretty common configuration issue. wiki.dreamhost.com

January 24th, 2007 at 10:09 amkorm Says:

Mail is sluggish today. Slow logins to SquirrelMail and lots of hourglass time on sends.

January 24th, 2007 at 3:02 pmjon Says:

Everything worked fine for me all month. 24 minutes of downtime, who caressssssssssssss. I got 100,000 hits too, go ADSENSE

February 3rd, 2007 at 11:29 pmjenny Says:

my mail also seems to be broken. tried mail.smallwonderfarm.com and webmail.smallwonderfarm.com. same message as mike above. also not downloading to my mailbox, which is why i went to webmail to try and get it.

mine was working yesterday or was it the day before?

can you fix mine too? my other dreamhost email addresses (on other domains) are working. THANkS

February 16th, 2007 at 2:23 pmstewart Says:

i need ur adresss now

May 19th, 2007 at 7:20 amJairo Says:

I’m having trouble with my e-mail server, I don’t kwon if is the server , but I need you to help me find out what is the problem
because is been days since I’ve checked my mail , so please can you fix it??….
let me know . thanks a lot

September 22nd, 2007 at 4:56 pmreklam Says:

thanks

October 25th, 2007 at 10:23 pmBahamut Says:

Nice work dreamhost! Great Hosting!

November 1st, 2007 at 8:11 amkuruyemiş Says:

thank you

December 22nd, 2007 at 4:09 amparmaklıklar ardında Says:

thanks
http://e-okulnotlari.blogspot.com

December 23rd, 2007 at 12:20 pmforumtikla Says:

Forumtikla Good Supperr

December 24th, 2007 at 6:19 pmmirc Says:

THANKS