Residual network issues still

Why is that happening? If the network is up its up right?

Glad to know its being worked on

Good to know why it went down; hopefully it’ll come back soon (I need to do work!!).

Thanks for the update, has been happening most of the morning for my sites.

Does this explain random 500 server errors on my site?

This is getting annoying, lets get it together!

You guys are driving me to run an in house server to test my PHP/MySQL : (

As a new customer, it stinks to see that dreamhost has outages a few times already. Sigh…

From yesterday, the site is up and down, I am in the middle of intense work on it -
and its really really annoying, time wasting, etc …
ussally companies at this situation work 24hours arround the clock to solve it, is that the case here?
cause I do not see any change from 24 hours ago

It’s beginning to annoy me.

32 hours later and you’re still having problems? 32 effing hours? Don’t you have a procedure for bringing the network up or is it “dunno Bob, start that one up first”?

pantes dari kemarin blog gue mati hidup terus. gue kira ada masalah apa ternyata dari hosting toh!
cepat diperbaiki dong..
pls get well soon deh

This is unacceptable. Hosting with DH used to be a great experience about a year and a half ago… but since then its gone to hell in a hand basket quickly. Time to look elsewhere, finally. Consider this the proverbial straw.

plz fix this soon!

Some of my members were telling me they haven’t been able to access the forums at times, but I’m glad to know it’s not just them.

Yeah I just started by hosting here and dam downtimes … I hope they are rare cases.

Glad to knw ppl are already working 2gether.

Today is launch day for a new customer and I have to try to explain that yes, our servers ARE dependable…Please hurry, I love Dreamhost and don’t want to move.

ladies and gentlemen i’ve just moved to AN hosting. This was getting to be a serious pain in the neck.

i understand that these things happen… this is getting frustrating though. i’m still in my initial 90 days, and i’ve generally been happy, but i’m getting nervous. frequent mysql connect errors, 500s, failure to connect through imap, failure to send mail… and that’s all just this morning!

people frequently throw around the low price as an excuse for unreliable service, but i really don’t think that is fair. yeah, it’s cheap. but, if you offer something at a certain price, that implies that you’ve sorted out the details and can offer the service for that price. i’d be happy to double or triple the fee for more stability. i like the company, the tools, the packages, etc… i just want it to work.

perhaps you could offer a higher tier of service? have a set of servers with less sites on them, priority maintenance and a higher price? that way those of us that like the company and want to stay can have the extra love we’re looking for?

y todo por un cable?

After an evening of downtown Saturday night, and periodic outages all day yesterday (Sunday), now I wake Monday and I *still* can’t get to my web site or mail? This is incredible.. A “scheduled” power outage should NEVER result in this kind of downtime, it was planned.

I’m fucking pissed off.

I reported this issue yesterday morning. It has been effecting all my domains and I can’t even guess at this point how much revenue it has cost me. I understand that things happen but why wait 24 hours before acknowledging there’s a problem? I have yet to get a response from my original support request from yesterday. Being in IT I understand the need to balance informing customers vs fixing the problem and appreciate the work your doing but a post like this one yesterday after it was reported would have been beneficial.

It’s good that you guys have two (or more) datacenters, but I guess it’s time to upgrade to a more redundant routing system, now see the troubles that a core-routed system gives you! Please make it work soon, I thought to finally have found a reliable hosting, and yet again I have to explain to my customers why their websites aren’t working

I’m a new customer and must say: it is _not_ dream hosting..
So far, I’m dissapointed.

I actually signed up for a new account yesterday, obviously unaware that any of these issues were happening. I came to Dreamhost on a recommendation from someone that hosts here, so I’m hoping that this is just an unfortunate coincidence. I’m delaying the launch of my website until these issues are resolved, but I’m glad I have the full 97 days to review the service before I take my business elsewhere.

After being with DreamHost for this long (over six years?), I’m surprised with the amount of service and the consistency of their reports. I’ve experienced two other significant down-time periods since signing up that I remember. I feel comfortable that they will resolve any issues and will always be far more truthful than any other host site that I’ve had the pleasure of dealing with. For those reasons alone, I will stay with them.

I wouldn’t worry, I doubt we’ll be seeing much more down-time after they sort out these issues.

Hi guys, do you have a fix ETA? I’m trying to run a business here and not being able to send emails in itself is hurting me. I’m getting a lot of random “connection dropped by IMAP server” errors.

PLEASE GUYS!!! Figure out a way to fix this and then invest in your infrastructure so that it rarely happens again.

All I am going to say is how disappointed I am in you guys right now. After working for a web hosting company for some time I find it very sad at how long it is taking you guys to solve these problems. I love the service, your help and the price but I think it might be time to come up with a new operations plan guys.

It’s funny how all the fanboi posts about how
“dreamhost is the bestest ever, and you should all shutup because it’s cheap”
are actually just employees of this company trying to offset all the criticism with some fake “customer” comments.

cheap is right

I can understand some frustrations, but really, if you can do it better…then DO IT. Jumpin Jesus on a pogo stick. Power outages suck balls, whether it be planned or not, and there are times when things just don’t work right. People just amaze me sometimes. I totally understand the fact that you pay for something and expect to get a certain level of service, but sometimes that just doesn’t happen due to *whatever*. In this day and age, people are SO worried about the little things. So you’re site was down for a little while, you didn’t get the traffic you were hoping for, you got an admin email because some dolt couldn’t access your latest and greatest thing-a-ma-jig. Is it really so bad that you have to SIT HERE and complain to the people attempting to FIX the problem, or play Arm Chair Quarterback and ask them if they know what they’re doing? If you can’t deal with some down time once in a while, then stop paying people to host for you and bring it in house. If you can fix things better, then start your own hosting company. Good fawkin luck keeping your junk running with any sort of stability by yourself. I commend DH for trying to deal with this as best they can. AND being pretty forthcoming with WTF is going on via the status page.

Stop yer bitchin! Go read a book or, if the weather is nice, go outside, get a cup of coffee, enjoy some unexpected time off. Leave the people that are trying to fix your chit alone and come back later. You’ll be more relaxed, your life will be better, and perhaps you’ll realize that life is NOT all about your fancy-shmancy website and the few dollars it may make you, or the laughs it may cause, or the gnomes it may save. When it’s all said and done and your stuff works, you’ll be happy, and you MAY be a better person….but I doubt it.

I’ve been with Dreamhost forever it seems. Sure, there’s been problems, but DH has always been honest when it is a problem on their end. Other hosts would rather lie through their cyber-teeth than admit they f-ed up.

I would rather they find these errors now when they were expecting the outage than to have a brown-out that catches everyone on vacation.

There’s some kind of time warp going on.

The times listed on andrea’s original notice from Dreamhost and all these comments are in the future!

Apparently Dreamhost’s clock is an hour off, like it’s on MST rather than PST. Could this be part of the problem? Or has the clock for postings at dreamhoststatus.com always been an hour in the future?

For the record, thie actual time this message is being sent is 9:47 am PST.

Glad to know things are slowly getting ironed out and I am sure everything will be back up fully in no time. I have been with Dreamhost for two years and this is the first time I have ever had to deal with a “major” outage on my site. ~shrugs~ 2 years and this being the only real issue I have had and I wouldn’t even call it that on my end even though it does affect my income on some level. I get more down time from Comcast than I do from DH, not fun to have down time but it happens. Things break, it will be fixed fully and things will get back to normal.

“As Mark points out, this sorta thing is uncommon.”

Events like this (the power outage) _are_ uncommon, however, it’s _entirely_ typical of DH to fumble around for days or weeks afterward until they manage to clean up the fallout from the event. They appear to have no procedures for recovering from events like this.

Re: Porn Allowed?

The short answer is yes

Oy, this is annoying to be sure. I just moved all of our business accounts for our company over to DH and this is making me look like a dummy. Thanks DH crew for getting it fixed asap!

This is certainly NOT the first major outage there has been in years. My experience over the past year has been similar to Pierce Durkin’s. The trouble is the lack of reliable hosting review sites; the only ones that exist are essentially ad bins. In order to actually guarantee solid service to my superiors I’d have to jump way up to something that’s an entirely different class of service so that I can be directly responsible for things. I guess that’s a long way to say “if you want a job done right, do it yourself”.

If I could find a place that offered me IMAP with TLS, some way to do backup of the mailboxes, and no per-user caps on mailbox size - oh yes and some decent SLA that they could actually hold to - I would do it in a heartbeat. Suggestions would be interesting, until then I’m going to go write a proposal for some colo here in town.

If you have a company and you are using shared hosting… HAHA. A company should never be on a shared host, unless it is a small company, they should be on a server on their own network, If your in a company and rely on some other company that you have never spoken or come in contact with, your the dumb ones.

- Schools run their own servers no problem
- I can manage my own server no problem (Its just hard since I have a dynamic IP and can’t leave my computer on all night).

If you don’t like this… Leave, This will take less people off my server!
If you have a company to run… Leave, Shared hosting isn’t right for you.

What other hosting company upgrades you every week?
What other hosting company has a 97 day money back guarantee? Why didn’t you use it?

Running your own server isn’t that hard, just watch it, and fix it. I have had an online testing server on my home computer, and have not had any issues running. I don’t have the speeds like DH does.

I say add a free month of hosting onto my account and I’ll be happy.

Honestly I have had very few problems with DH over the past year; however, having their servers down intermittently over the past few days is very annoying. This was a planned event too, I would shudder to think of the downtime if an actual disaster occurred.
Sure its only 8$ a month, but I don’t need a ton of bandwidth, just reliability. Kind of annoying to have email up and down over the past three days, not good for dealing with customers.
Almost moved my email back to gmail.

Ryan,

Dreamhost would seem to disagree with you, since they offer business plans and dedicated servers.

And from reading this blog you might get the idea that, contrary to some of your no doubt fascinating notions of how a business should run, quite a few do run off shared hosting plans - mostly because they do not have the size or budget to warrant the cost of an in-house IT guy.

This happens over and over and over again. It’s as if DH were getting its electricity from Baghdad! And it always seems to happen at precisely the worst possible time.

Can anyone recommend a reasonably priced host that gets its electricity from somewhere in North America?

Thanks.

BIGDAVE Says:

February 26th, 2007 at 10:12 am
this is becoming horrible….. one minute my site is up … next minute it is down… then it is up but not pulling any of Mysql… this is rediculuos!

Same thing here man. Describes my problems EXACTLY! :(

ULAS Says:

February 26th, 2007 at 10:15 am
you continue to loose your rep .

You, too, with your spelling! :O

My site is on a trade system for traffic and all of the sites sending me traffic are not counting on my end because they have no site to see. BUT i have to trade back all of the traffic that was sent to me when my site was down. PLEASE get this fixed quick.

This happens over and over and over again.

It’s as if DH was getting its electricity from Baghdad! And it always seems to happen at precisely the worst possible time.

Can anyone recommend a reasonably priced host that gets its electricity from somewhere in North America?

Thanks.

In a little over a year I’ve been with DH, the downtime has gone way down… I’ve had my mail not working couple a times a week, and it came down to a once a month or so.

So… I see progress. And I’m sure the guys and gals at DH are doing their best to get everything up and running the way it’s supposed to.

Our site is back up and FTP is working again. Maybe they’ve turned a corner?

I am on punch, and have had an on again off again thing since yesterday. I really don’t mind it that much, just hobby sites. The email has been spotty, along with the jabber. The site comes up for a little bit then goes down. It is actually a site for my wife, it just means less work for me. The bad part about it is that she keeps asking me about what is going on. I also used to work for an ISP, so I know that when the power goes out, the sys admins and network admins starts to cry. I feel for you guys. Keep up the good work and thanks for keeping us so well informed. To anyone that is complaining about it, see if any other hosts will keep you so well informed.

Robb Says:

February 26th, 2007 at 11:34 am
My site is on a trade system for traffic and all of the sites sending me traffic are not counting on my end because they have no site to see. BUT i have to trade back all of the traffic that was sent to me when my site was down. PLEASE get this fixed quick.

Can you explain how you are set up on a trade system for traffic?

This is a disgrace, I have a client in the music industry that just had a few interviews with Music Labels/Executives and it looks horrible that her website can’t be accessed, she can’t respond to the emails they sent her etc. This makes everything look VERY unprofessional. Especially DreamHost, it makes you guys look real bad.

Extremely annoyed.

I’ve been with DH for many years and have been quite pleased, including referring several people here. But lately I’m embarrased to have done so. These outages and downtimes have been more and more frequent, with slower and slower turnarounds and the “tech” support that used to be personal has gone to the “reading from the manual” style. *sigh*

Come on guys.

$7.95 a month.

If you are trying to run something that is mission-critical this is not your host.

You want to do demos, sites that won’t lose money with 90% uptime, have your email - This is your hosting company.

You want 100% then stop whining and go pay for it.

Hmm. It’s not good that there’s so much downtime, and I’m a new customer, so this isn’t pleasing. But I won’t be leaving. These guys are the kind of people you call “these guys”, and they’re probably working 24 hours now to fix all they can.

I’ll stick with you, DH!

I wonder for what reasons these network issues exist. They seem just like the ones encountered late last year. It’s going on for too long.

I can not connect to my site several times today. Hope you guys can fix this asap.

Planned outages last for the published time. Not three days into the future.

It’s becoming apparent that DH’s network infrastructure is horribly designed, their disaster recovery is non-existent, and they’ve learned literally nothing from the horrible outage that happened earlier this past summer.

http://blog.dreamhost.com/2006/08/01/anatomy-of-an-ongoing-disaster/
http://blog.dreamhost.com/2006/09/19/anatomy-of-a-disaster-part-2/

Whats this going to be? anatomy-of-a-horrible-network-design-that-keeps-failing-de-ja-vu ?

Consider this: Two days BEFORE the power outage I reported a problem and it was answered some 32 hours after reported with “well I don’t see anything wrong”. yeah. neither did I 32 hours later.

Dallas must enjoy limited growth and high churn rates because we won’t be renewing our commitment to DH unless drastic changes and retribution is passed out. Sometimes you need to take a loss to earn customer loyalty.

If DH announces another planned corporate wide power outage I will move my sites elsewhere that day, to a facility that understands commercial power, backup generators, and zero tolerance for down time.

anyone else having mail problems such that they can use webmail, but their pop apps are failing?

I bet that if MediaTemple were to offer a (slight) discount for existing DH customers, they’d make a fortune… Come on, MT… where’s that discount?

This is very serious. I have a business contract depending on the ability to review my website. Please please please get this fixed.

This is the second time this year one my clients left me a pretty nasty voicemail about his site’s downtime. This is getting very, very frustrating.

I feel like a jackass on the phone with them. I have no excuse. When they ask me why I use Dreamhost, I don’t really have any good answers any more.

My personal answer is that I am extremely loyal and have been using you guys for 7 years now, but unfortunately one of my clients could care less. I am getting real close to moving hosts and I don’t want to, but my hand may be dealt for me.

Ugggh.

i love dreamhost, but these long downtimes are becoming unacceptable. I’ve had 4 instances of downtime for my server in the past that I have to notify DH about. I hope that you guys will build better redundancy and monitoring after this episode. Good luck on fixing the issues.

Slice out too

For me the issue isn’t really instability. I work in IT and know first hand how unexpected things can go wrong. I do however have a problem with response time. I reported the connection issue yesterday morning and only got a response today after this thread had already been started, some 26 hours later. It’s difficult to respond to inquiries from my customers about their sites being down when I can’t get Dreamhost to respond to mine. If they would have told me what was going on I could have easily changed DNS settings and rerouted to my other host. Unfortunately, I took their lack of response to mean the issue was temporary so I didn’t do that. I can’t blame dreamhost for my assumption but I can blame them for not communicating in an acceptable amount of time that there was a legitimate problem. This is something that could be easily resolved…a post like this one being started yesterday would have allowed me to make a more informed decision and would have been greatly appreciated. Just some food for thought.

Frank2: I have found Mediatemple to have lots of small periods of downtime every day. So I would forget them.

move to 1and1.com…they have even cheaper than $8 and they dont go down like this. that’s what i’m doing once i can move my info out of DH

Rather than just go by what each provider is advertising, read on other people’s (mostly horror) stories about practically every other webhost service out there, at webhostingtalk

You will see pretty much exactly what is on these pages, written about pretty much every other host. including DH, 1and1, gator, MT, IX, Servage, etc. etc. etc.

Takes yer pick, but NO hosting company can have 100% uptime and 100% satisfied customers. Nobody can build a perfect house, perfect car, perfect hamburger, that will make 100% of people happy.

Good luck.

@Saruman, if I were you I’d take this downtime as a warning that you might want to look elsewhere for an email hosting company. webmail.us and everyone.net are the two biggest. They do ONLY email service.

I see people here mentioning 1&1 and I have to say–I had some bad experiences with them. I was with them for about three years My sites would blip out briefly on occasion–not very often, but it happened sometimes. So that wasn’t an issue.

But the way they have their system set up is just asinine. I don’t know if DH is just a wonderful anomaly in this regard, but everything from your SSH login name to your database names and users and mailbox names are randomly concocted numbers you can’t remember. Seriously. Your home directory will be something like “/kunden/homepages/23/d92219162/”, your SSH username something like u35682691….Because I’d never known anything else, I worked with that system, but being able to not have to deal with it is nothing short of awesome. I also had issues because I’d use my text editor to edit files over SFTP–if the text editor would even hint at making two connections at once, I’d be shut out from the system for hours because of security concerns. However, all of that is dealable-with.

What is NOT dealable-with is how my last support issue was resolved. You see, I had hosted a domain for a friend who then needed to get her own hosting. So I recommended 1&1 as a cheap place for that. (I didn’t do any referral stuff, just told her she could get an account there and it would probably meet her needs.) When her account was up and running, I initiated a domain transfer. It should have been easy as pie. But the transfer ended up in some awful limbo. What’s worse, in the meantime her domain had a 404-type page up there with SPONSORED LINKS and 1&1 branding. So the entire time this took place, their system was making money from their own incompetence.

In any case, once upon a time there was a way to contact their support through a form or email, but at this point I could no longer find it. It may exist, somewhere, but heck if I can find it on their control panel. Instead, I was to call the toll free technical support number.

This number and I became fast friends over the course of a week. (I did not call until the max time they said it would take to transfer had passed, ie 7-10 days.) I would call the number and have to explain my situation over and over and over again, because there was no keeping track of issues with me. The phone line was of horrible quality, and the techs all had accents that made them hard to understand at times.

Over and over again, I was told that it would be up in twenty four or forty eight or whatever period of time, and it consistently was NOT back up. I had the distinct impression they were lying to me to get me off the phone. It was a over a week and two hours of phone time later before the domain was finally out of limbo. And this was just a simple domain transfer within their OWN systems.

So in short, 1&1 is okay if you expect nothing to ever go wrong. Ever. Because if it does, you’re going to be in tech support hell. There are REASONS 1&1 has horrible customer ratings, even on ad-pit web host review sites.

Hang in there, DreamHost. You guys are doin’ fine. Ignore all the backseat drivers posting here, most of them wouldn’t know a data center from theme park anyway. Seems like most of the foks that are shouting the loudest are only running personal web sites anyway (me too, but I don’t act different)!

My site seems to be doing better than it was earlier today, so there must be some progress being made.

When I signed up back in October, I had a coupon code, so my first year is only $20, so I can’t complain so far. However, if there are still frequent outages when I start paying full price, I might have to shop around. I don’t depend on my site for income, but I do host wikis for my classes at school, and people do depend on them for that.

However, being relatively new to Dreamhost, I’ll give them the benefit of the doubt and hope that by this October, their systems will be more stable.

waiting for some sort of status update… do i need to continue to monitor my sites or has the worst of this incident passed? DH - update us please - its been 8+hours…

1and1 is terrible. They removed all of my email accounts one day, with no warning whatsoever and for no good reason - then they told me they’d notified me (not true, they couldn’t even come up with the notification email that they claimed was sent to me), and that all the data was gone. Luckily they didn’t know their own system, and recreating the accounts restored access the email. I left that same day. Never, never, never. Maybe superb.net - they have a decent looking SLA and 200GB storage for $11ish if you need it.

To all of those saying “you get what you pay for”: we’re all paying a little and sharing the result, but dreamhost isn’t providing service. If you guesstimate $8/mo for each of the 145 people who posted in this thread alone that’s quite a bit of money. Do none of us deserve reliability? Come on.

I like the level of freedom that DH offers. I would pay more for it… if I could get reliability with it. They seem to have no plan in place though, which is the most disturbing thing. Their techs need to work on the uptime, but their marketers need to work on customer relations, and I mean right now. This is just plain business sense, they are making things worse by not keeping in touch with us.

“It consists of random network drop outs that is affecting various services, including the web, mail and mysql.”
I’m confused, does this refer to the problem or the admins?

_________________________________________________________________________________

Randy, if you are even considering running an in house server my question is… why not?

Options (given its a test server)
Get an old PC, load on Red Hat/Ubuntu -Apache/PHP/mySQL –total cost a day’s salary
Install Apache/PHP/mySQL on your workstation –total cost an hour’s salary
Buy a cobalt RAQ (the RAQ 3/4 will be enough for a test server, they aren’t as noisy as the XTR or 550 so can live on your desk for that geek prestige.) Updates probably take a couple of hours if you haven’t used one before. ebay usually has a few for around $50

http://search.ebay.com/raq_W0QQfromZR40

heh, the ones at $35 work out as cheap as DH, you’ll get direct experience and (frankly) they are fun to use.

Students of behavior and organization might worry that the failure patterns reported here, both of technical as well as customer care represent a much much deeper malaise. This company appears not to be able to deal with issues that could destroy it. This is not rocket science. So there must be another less obvious reason.
What is the explanation? I think we should be told!
The possibilities are:
1. There is a fight going on inside the company
2. There is a financial crisis
3. The company has a capacity problem and wants to shed customers
4. It is negotiating a takeover
5. The company is the victim of enemy action
I would suggest to all with mission critical sites to have a plan B, unless this company comes up with an explanation that shows some respect for the intelligence of its customers
Speaking for myself, I would be very sad to go. It offers a great package for a good price that I have a recommended to many

test

I’ve hosted with Lunarpages, and even if the price/package seems good deal, they have outages all the time. I would not recommend. Let’s just hope this will be solved soon.

How does any one find a service that behaves in users interest when things break down, except by trusting people who often have a selfish reason to recommend the company?

See above my question about Lunar pages and reply to it by Franz. Lunar pages are ‘highly recommended’ on the ‘net.

For that matter so is dreamhost. But look where we are today. I still think the comments by other users on this page represents a crisis that dreamhost is presently unable to manage or cope with (see my 5 point question that no one has replied to).

Can anyone suggest a similar package that will be more reliable so that at least I can set up a ‘mirror’ ! Many Thanks.

Part of the problem is that after the downtime (and before, and during), everyone started trying to access their sites, effectively initiating a DDoS attack against Dreamhost’s network. I’ve been with Dreamhost for almost 2 years now, and I’ve experienced MUCH better service than with other cheap plans *cough*Simplehost*cough*.

Also, if anyone cares to do the math, we’re all still at 99.9% uptime over the last year. Not bad for budget hosting. Just be patient, most of the boxes have had Apache kicked, MySQL punched, and FTP/SSH bashed in the head. Anything to make them restart.

For the record, my sites were VERY intermittent, and I could have actually done WORK if my Subversion domain had actually come up properly. But I didn’t care - gave me time to unplug, go outside, and visit meatspace. And I didn’t even have to be on the status blog at 3 in the morning, bitching about how no one could see my goatse.

“Also, if anyone cares to do the math, we’re all still at 99.9% uptime over the last year. ”

99.7 and dropping. Including all the mysql outages lately, it starts looking more like 99%.

Good, but not Great. Not looking for Sigma-6 or anything, just more failover protection to stop stuff like this from happening all the time.

When things come back up, I’ll either see flawless hosting with no problems with the site or mysql for a month, or I’ll be moving over to Mosso.

solid comments from Think Again. i’m wondering exactly the same things myself. is this recent degradation the result of some malaise within DH that we are not privy to. i have recently changed over to them and was initially happy. but the the mail issues are so bad that i am growing uncomfortable running a business from here.

DH: please chime in and let us know what is going on.

“99.7 and dropping. Including all the mysql outages lately, it starts looking more like 99%.”

Less than that. Add on the multiple IMAP drops per day - I’d have to say LESS than 90%. There has been at LEAST 1 hour per day that I cannot check my email over the last week or two.

Ah, I see. Yeah, I don’t use email through Dreamhost so I wasn’t aware of mail issues. I’m actually surprised that in this day and age they allow IMAP (that’s pretty impressive: Most folks do POP-only to get you offa their bandwidth). I’m mostly mysql/php, and also have noticed lots of outages in the past few weeks.

Hopefully this will be Dreamhost’s opportunity to turn it all around.

Between the fileserver failure and this “unplanned planned emergency,” my have been down for 72 hrs. this month. That’s 89% uptime. Not even one 9.

That’s 89% uptime. Not even one 9.

Ahhh, to be fair uptime is always measured by the Year mark.

mediatemple, here i come

I bought my hosting two days before the first expected outage time.

My website was loading EXTREMLEY slow, as in it took 10-20 seconds to connect, and then it loaded up.

So the connection time, was just horrible, that included switching from main directories.

I just run wordpress as my index and thats it on my hosting.

After the nightly downtime of the datacenter power, and then it coming back up, my website loaded EXTREMLEY fast, it connected right away.. like all websites on the internet do.. But now, it is back to its slow garbage, it takes 10-20 seconds to load.

Downtime, my site randomly going offline after it then coming back then offline, and extremley slow speeds at the moment. Free hosting anywhere is faster then this. Should I ask for a refund and go to a host that cares more about their customers? I only received 2 days of good service out of 6-7…

“Updated: After monitoring the network for the past 24 hours, we believe that all of the previous issues have been resolved. If you believe this to not be the case, please contact support@dreamhost.com with as many details as you can.”

OK, so I sent an email, and:

“Your message was NOT received by support@dreamhost.com!

Mail Delivery Subsystem
to me

We’re sorry.. your email was unable to be processed by our automatic
support system, and so is being returned to you.

Our system could not find the open support case you were replying to,
and so could not automatically tie your message into our system. If this
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The F**k?

CAN ANYONE RECOMMEND A FEW ALTERNATIVE WEB HOSTS TO SWITCH TO? Given the price point, level of promised (*ehem*) service, and features at DreamHost, are there any direct competitors that we can turn to to get what (we thought) we were paying for?

I’m new to this segment of the market and jumped straight into DH full bore; I’ve only used free hosting, and places like RackSpace and Verio that charge $hundreds/mo for dedicated systems. I looked at Intermedia, which is great, but to get a comparable feature set, you have to pay close to $100 (even with shared hosting).

[If DreamHost censors this post, I'm immediately canceling all my client's accounts at DH whether I have a place to switch to or not. Wave goodbye huge chunk of income, DreamHost.]

I have a few sites w/ mosso havent experienced any downtime at all yet and its always fast and reliable. Get what you pay for. Mosso costs more and u get more for businesses. Dreamhost is cheap host for personal photo and blog sites.

I’ll repeat one of my previous posts, since nobody around here seems to READ anything before posting…

1- If you want serious E-Mail, get a REAL e-mail service, like webmail, everyone, tuffmail, etc. Don’t rely on a bargain-basement hosting account for your company’s e-mail.

2- If you’re looking for a new host like half the people around here seem to be threatening, go check out webhostingtalk, you’ll find that pretty much any webhosting service out there has their fair share of horror stories.

3- Pick any two of the following:
- Capacity (space/bandwidth)
- Reliability (how many nines, if ANY are listed in the SLA, if any)
- PRICE (which can be relative, depending on your budget and how much money you CLAIM to be making off your site)

4- If you want something done 100% the way YOU like it, build your own datacenter and see how much fun it is. Sure, you can host stuff on your old 486 PC in your closet at home, then WHY DON’T YOU.

Have a nice day.

Too long now my sites are down, I have had enough.

Ouch … But why is my dreamhost still working ?

i think lots of customers angry about that

Thanks for the update, has been happy most of the evening for my sites.

I go find another hosting company “istanbul expres host” yoo seek

The gate way is http://www.dreamhost.com

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This is getting ridiculous, our site has been down for 72 hours and counting. We have clients that login into a secure site through our DH site. Oh and we market through our site, so this is KILLING us. Come on DH

Geeze, thats alot of comments.. lots of angry people

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Well, I can’t afford the afforability of this hosting for much longer. The people in my office are IDIOTS and within 10 minutes i had three people walk into my office with their laptops saying “this thing popped up and i don’t know what it si and it won’t go away” when the mail servers went down the first time. Then it happened again. For my own SANITY PLEASE please please please please give me an ETA so i can tell them to not come to unless its giving you trouble still after x:xxpm

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Thanks for the update, has been happening most of the morning for my sites.

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perde sitesi

I know how it is when you are working on something. There are always “ghosts” hiding in the system that cause problems. So when you talk about residual system problems, I know where you are coming from. I have spent many hours working on my website and just when I think I have it all up and running properly, there is a problem. I put it back up just to find out that there is a link that does not work, or there is a picture that is not working as it did on the program. People sometimes get frustrated when their first or second time posting it and they give up. The thing about anything with a computer, you have to have patience and a lot of it sometimes. It is the ones that have patience and understand this fact that have the great sites and make the great programs in today’s world.

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This has seriously got me considering co-locating my own server here in town.

Get some back-up generators.

writes a very strong overview article on the

Thanks Your Four Sites..

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Ah nice find here. Thanks a bunch Jonathan. I am just about to print it out!

According to Dell the reason for the delay was the drivers weren’t ready and their app which helps automate the installation process was not ready. Google it and you’ll find the stories…

Thanks a bunch Jonathan

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