Residual network issues still
Unfortunately, we’re still experiencing network problems due to the outage yesterday (see posts below). It consists of random network drop outs that is affecting various services, including the web, mail and mysql. The admins are working on containing it, and we’ll be posting updates as soon as we know further. We apologize for all inconvenience this may be causing, and appreciate your continued patience and understanding.
Updated: After monitoring the network for the past 24 hours, we believe that all of the previous issues have been resolved. If you believe this to not be the case, please contact support@dreamhost.com with as many details as you can.
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February 26th, 2007 at 10:02 am
Why is that happening? If the network is up its up right?
February 26th, 2007 at 10:02 am
I noticed a few timeouts on a few of my sites… good to know it’s being worked on…
hopefully it’ll be fixed soon
February 26th, 2007 at 10:02 am
Glad to know its being worked on
February 26th, 2007 at 10:04 am
Thanks for letting us know. Finally.
February 26th, 2007 at 10:08 am
Good to know why it went down; hopefully it’ll come back soon (I need to do work!!).
February 26th, 2007 at 10:09 am
At one point today it was faster than it has ever been. If you get it running like that again I’ll be pretty happy…lol
February 26th, 2007 at 10:10 am
Thanks for the update, has been happening most of the morning for my sites.
February 26th, 2007 at 10:10 am
My primary site http://www.reallybored.net loads like it’s on hosted on a Palm Pilot Pro. I can understand downtime, but this is very frustrating. My impressions are 1/4 what they should be (making me think “slowness” isn’t the only problem), MySQL randomly goes down, and I can’t even log through http://FTP. It’s scary to think of what my users might be thinking right now.
February 26th, 2007 at 10:11 am
Does this explain random 500 server errors on my site?
February 26th, 2007 at 10:11 am
I’m not even getting a response from the nameservers:
; > DiG 9.3.2 > pom.dreamhost.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER
February 26th, 2007 at 10:12 am
This is getting annoying, lets get it together!
You guys are driving me to run an in house server to test my PHP/MySQL : (
February 26th, 2007 at 10:12 am
this is becoming horrible….. one minute my site is up … next minute it is down… then it is up but not pulling any of Mysql… this is rediculuos!
February 26th, 2007 at 10:12 am
As a new customer, it stinks to see that dreamhost has outages a few times already. Sigh…
February 26th, 2007 at 10:12 am
Nothing stinks more than to work on a post and then lose it when you go to try post it.
February 26th, 2007 at 10:12 am
From yesterday, the site is up and down, I am in the middle of intense work on it -
and its really really annoying, time wasting, etc …
ussally companies at this situation work 24hours arround the clock to solve it, is that the case here?
cause I do not see any change from 24 hours ago
February 26th, 2007 at 10:13 am
Chris… one customer throwing a hissy fit isn’t going to make them speed up any more. You may as well go now if you feel that bad about it.
Thanks for the posting. I wondered where my site suddenly went
Good luck with the difficulties.
February 26th, 2007 at 10:13 am
It’s beginning to annoy me.
February 26th, 2007 at 10:14 am
any incentive discount for the downed servers? I’ve got a forum of angry members =/
February 26th, 2007 at 10:14 am
32 hours later and you’re still having problems? 32 effing hours? Don’t you have a procedure for bringing the network up or is it “dunno Bob, start that one up first”?
February 26th, 2007 at 10:15 am
you continue to loose your rep .
February 26th, 2007 at 10:16 am
pantes dari kemarin blog gue mati hidup terus. gue kira ada masalah apa ternyata dari hosting toh!
cepat diperbaiki dong..
pls get well soon deh
February 26th, 2007 at 10:17 am
I noticed some downtimes during the weekend. My website is currently offline. Hope you can fix it soon.
February 26th, 2007 at 10:18 am
This is unacceptable. Hosting with DH used to be a great experience about a year and a half ago… but since then its gone to hell in a hand basket quickly. Time to look elsewhere, finally. Consider this the proverbial straw.
February 26th, 2007 at 10:18 am
I’ve a problem like bigdaves one, my sites are up but mysql is down
February 26th, 2007 at 10:19 am
plz fix this soon!
February 26th, 2007 at 10:19 am
Chris is right to be upset, though. This kind of outage isn’t necessary… a “scheduled” outage shouldn’t have produced so many bad side-effects. It’s nice to see that it’s worked on, but it’s kind of sad to see a web hosting company that can’t even keep its home page up during a planned power outage…
But we get what we pay for, right?
February 26th, 2007 at 10:19 am
Some of my members were telling me they haven’t been able to access the forums at times, but I’m glad to know it’s not just them.
February 26th, 2007 at 10:20 am
Fantastic timing on this, the day I really put some effort into promoting the site. Oh well… just please get the servers back up and running as soon as possible. A little ridiculous, but shit happens.
February 26th, 2007 at 10:22 am
Yeah I just started by hosting here and dam downtimes … I hope they are rare cases.
Glad to knw ppl are already working 2gether.
February 26th, 2007 at 10:23 am
I don’t mean this as a bash of dreamhost, we were thinking about moving one of our sites before this -
anyone have any experience with media temple or mosso?
Do they offer mysql caching?
February 26th, 2007 at 10:24 am
Today is launch day for a new customer and I have to try to explain that yes, our servers ARE dependable…Please hurry, I love Dreamhost and don’t want to move.
February 26th, 2007 at 10:24 am
Don’t worry Ferret, it won’t be just one customer. Lots of us will be leaving if this keeps up.
February 26th, 2007 at 10:25 am
ladies and gentlemen i’ve just moved to AN hosting. This was getting to be a serious pain in the neck.
February 26th, 2007 at 10:25 am
It is a little annoyng being able to access eveything to suddenly having the MySQL dying on me then for me to lose access to HTTP while FTP is still going! Lol, guys, I wish you luck!!
February 26th, 2007 at 10:26 am
i understand that these things happen… this is getting frustrating though. i’m still in my initial 90 days, and i’ve generally been happy, but i’m getting nervous. frequent mysql connect errors, 500s, failure to connect through imap, failure to send mail… and that’s all just this morning!
people frequently throw around the low price as an excuse for unreliable service, but i really don’t think that is fair. yeah, it’s cheap. but, if you offer something at a certain price, that implies that you’ve sorted out the details and can offer the service for that price. i’d be happy to double or triple the fee for more stability. i like the company, the tools, the packages, etc… i just want it to work.
perhaps you could offer a higher tier of service? have a set of servers with less sites on them, priority maintenance and a higher price? that way those of us that like the company and want to stay can have the extra love we’re looking for?
February 26th, 2007 at 10:26 am
You should fire the ABM guys. I assume the affected servers were in the Garland building. The lack of notice was appalling, but I don’t know if people understand this wasn’t a DH call.
February 26th, 2007 at 10:26 am
y todo por un cable?
February 26th, 2007 at 10:26 am
Should I treat this as a warning, a taste of things to come? Fortunately for me I am still on the trial period.
February 26th, 2007 at 10:27 am
After an evening of downtown Saturday night, and periodic outages all day yesterday (Sunday), now I wake Monday and I *still* can’t get to my web site or mail? This is incredible.. A “scheduled” power outage should NEVER result in this kind of downtime, it was planned.
I’m fucking pissed off.
February 26th, 2007 at 10:28 am
I launched a new site today as well, and I’m not liking the first impression I’m giving our new users
February 26th, 2007 at 10:29 am
I reported this issue yesterday morning. It has been effecting all my domains and I can’t even guess at this point how much revenue it has cost me. I understand that things happen but why wait 24 hours before acknowledging there’s a problem? I have yet to get a response from my original support request from yesterday. Being in IT I understand the need to balance informing customers vs fixing the problem and appreciate the work your doing but a post like this one yesterday after it was reported would have been beneficial.
February 26th, 2007 at 10:30 am
This is fairly typical with Dreamhost, unfortunately. I’ve been with Dreamhost for a year and I’ve experienced many similar outages, lagging customer service response times, and server problems. It’s a great product at a reasonable price. But I have clients who need their sites and e-mail up and running. If I don’t get that from Dreamhost I’ll have to go elsewhere. And these posts are right. A scheduled outage shouldn’t have crashed the Dreamhost system like this. Is everything propped up with Popsicle sticks and held together with chewing gum?
February 26th, 2007 at 10:30 am
It’s good that you guys have two (or more) datacenters, but I guess it’s time to upgrade to a more redundant routing system, now see the troubles that a core-routed system gives you! Please make it work soon, I thought to finally have found a reliable hosting, and yet again I have to explain to my customers why their websites aren’t working
February 26th, 2007 at 10:30 am
To the customers that are new and complaining of outages: not to worry, this is EXTEMELY uncommon. I have been very pleased with the level of service Dreamhost has provided.
An estimated time frame would be nice. Any updates?
February 26th, 2007 at 10:30 am
I’m a new customer and must say: it is _not_ dream hosting..
So far, I’m dissapointed.
February 26th, 2007 at 10:31 am
Get some back-up generators.
February 26th, 2007 at 10:31 am
I actually signed up for a new account yesterday, obviously unaware that any of these issues were happening. I came to Dreamhost on a recommendation from someone that hosts here, so I’m hoping that this is just an unfortunate coincidence. I’m delaying the launch of my website until these issues are resolved, but I’m glad I have the full 97 days to review the service before I take my business elsewhere.
February 26th, 2007 at 10:31 am
I have to say that it’s pretty difficult to belive that all this comes from a power outage, event if it’s a really bad one.
I mean, it might be ok that you go down for a while, but it seems there’s no emergency plan. 36 hours later and still having problems…
: (
February 26th, 2007 at 10:32 am
After being with DreamHost for this long (over six years?), I’m surprised with the amount of service and the consistency of their reports. I’ve experienced two other significant down-time periods since signing up that I remember. I feel comfortable that they will resolve any issues and will always be far more truthful than any other host site that I’ve had the pleasure of dealing with. For those reasons alone, I will stay with them.
I wouldn’t worry, I doubt we’ll be seeing much more down-time after they sort out these issues.
February 26th, 2007 at 10:32 am
Brian, I’m getting 500 errors, and MySQL servers with my sites as well, and I’ve been getting them over the past couple of weeks. I sent DH a support email and they said that my site was running like a normal shared hosted account.
This has seriously got me considering co-locating my own server here in town.
February 26th, 2007 at 10:34 am
Hi guys, do you have a fix ETA? I’m trying to run a business here and not being able to send emails in itself is hurting me. I’m getting a lot of random “connection dropped by IMAP server” errors.
February 26th, 2007 at 10:34 am
My site is completely missing. It hasn’t worked properly in two days. I hope there will be some credit issued for the downtime. This certainly isn’t our fault and we rely heavily on it being up.
Plus, it blows you don’t have a telephone number where we can call to find out what’s going on or to discuss problems and inaccessibility of our sites and email.
February 26th, 2007 at 10:34 am
PLEASE GUYS!!! Figure out a way to fix this and then invest in your infrastructure so that it rarely happens again.
February 26th, 2007 at 10:36 am
What bothers me the most right now (besides various outages occurring on a weekly basis) is that there is no compensation for this act of non-service. If DreamHost would provide a refund (say $1 per hour) I would seriously consider not finding another host.
February 26th, 2007 at 10:38 am
All I am going to say is how disappointed I am in you guys right now. After working for a web hosting company for some time I find it very sad at how long it is taking you guys to solve these problems. I love the service, your help and the price but I think it might be time to come up with a new operations plan guys.
February 26th, 2007 at 10:38 am
I have been concerned about the problems for a long time. we have a lot of times where 1 or 2 of our emails are not accessable. it sometimes takes days or even a week to get it fixed. we have about 15 email accounts setup and only 1 or 2 ever have problems. But these problems are slow to get fixed. i have a business to run and these issues take up serious time that could be spend on the business.
February 26th, 2007 at 10:40 am
It’s funny how all the fanboi posts about how
“dreamhost is the bestest ever, and you should all shutup because it’s cheap”
are actually just employees of this company trying to offset all the criticism with some fake “customer” comments.
cheap is right
February 26th, 2007 at 10:42 am
I’ve been a customer with DH for several years myself. As Mark points out, this sorta thing is uncommon. And having worked (and often still working) with “larger” hosting companies (on personal and professional level), I would consider DH’s commitment towards serving its clientele, is among the best. These things are unpleasant, but do get resolved.
February 26th, 2007 at 10:42 am
I can understand some frustrations, but really, if you can do it better…then DO IT. Jumpin Jesus on a pogo stick. Power outages suck balls, whether it be planned or not, and there are times when things just don’t work right. People just amaze me sometimes. I totally understand the fact that you pay for something and expect to get a certain level of service, but sometimes that just doesn’t happen due to *whatever*. In this day and age, people are SO worried about the little things. So you’re site was down for a little while, you didn’t get the traffic you were hoping for, you got an admin email because some dolt couldn’t access your latest and greatest thing-a-ma-jig. Is it really so bad that you have to SIT HERE and complain to the people attempting to FIX the problem, or play Arm Chair Quarterback and ask them if they know what they’re doing? If you can’t deal with some down time once in a while, then stop paying people to host for you and bring it in house. If you can fix things better, then start your own hosting company. Good fawkin luck keeping your junk running with any sort of stability by yourself. I commend DH for trying to deal with this as best they can. AND being pretty forthcoming with WTF is going on via the status page.
Stop yer bitchin! Go read a book or, if the weather is nice, go outside, get a cup of coffee, enjoy some unexpected time off. Leave the people that are trying to fix your chit alone and come back later. You’ll be more relaxed, your life will be better, and perhaps you’ll realize that life is NOT all about your fancy-shmancy website and the few dollars it may make you, or the laughs it may cause, or the gnomes it may save. When it’s all said and done and your stuff works, you’ll be happy, and you MAY be a better person….but I doubt it.
February 26th, 2007 at 10:44 am
Our organization has been with Dreamhost for only a month. In that short time I feel that 50% of my time has been explaining to my superiors why things aren’t working. It is really a sad state of affairs when your customers need to defend why we’re using your service. Businesses can’t operate with this kind of unreliability.
February 26th, 2007 at 10:46 am
I’ve been with Dreamhost forever it seems. Sure, there’s been problems, but DH has always been honest when it is a problem on their end. Other hosts would rather lie through their cyber-teeth than admit they f-ed up.
I would rather they find these errors now when they were expecting the outage than to have a brown-out that catches everyone on vacation.
February 26th, 2007 at 10:46 am
I’ve never heard of a data center that doesn’t have infallible power back-ups. Ever heard of generators? Every data center I’ve ever heard of houses one or more backup generators in or near their facility. I would never even consider hosting in a facility that doesn’t have adequate power backup, but these guys don’t even seem to know it exists. LET ME REPEAT THAT - POWER OUTAGES ARE NOT ACCCEPTABLE FOR A DATA HOSTING FACILITY - NONE - and a planned outage is just plain ridiculous. Where is this place?
Data integrity - and that means access to data - is what they are in business for. You should sue their sorry asses.
-steve=
February 26th, 2007 at 10:47 am
There’s some kind of time warp going on.
The times listed on andrea’s original notice from Dreamhost and all these comments are in the future!
Apparently Dreamhost’s clock is an hour off, like it’s on MST rather than PST. Could this be part of the problem? Or has the clock for postings at dreamhoststatus.com always been an hour in the future?
For the record, thie actual time this message is being sent is 9:47 am PST.
February 26th, 2007 at 10:47 am
My entire site is running fine, I have only had issues during my nights, when I didn’t really need to use anything.
Someone needs to be slapped though. My other host has had about 99% up time, just like they said. Reading these posts seems to me that DH only has 70-90% up time. Not good, not good at all.
First off, you should spend less time/money investing in more hosting space, and more in up time. 200GB of space is a lot of space(More than my home computer). I love receiving more space each week, but spending less on giving everyone space, spending more on making this service reliable would make more customers happy, and less say they want to leave.
How many users have actually used up the 200GB of space?
February 26th, 2007 at 10:48 am
Glad to know things are slowly getting ironed out and I am sure everything will be back up fully in no time. I have been with Dreamhost for two years and this is the first time I have ever had to deal with a “major” outage on my site. ~shrugs~ 2 years and this being the only real issue I have had and I wouldn’t even call it that on my end even though it does affect my income on some level. I get more down time from Comcast than I do from DH, not fun to have down time but it happens. Things break, it will be fixed fully and things will get back to normal.
February 26th, 2007 at 10:49 am
Well, I can’t afford the afforability of this hosting for much longer. The people in my office are IDIOTS and within 10 minutes i had three people walk into my office with their laptops saying “this thing popped up and i don’t know what it si and it won’t go away” when the mail servers went down the first time. Then it happened again. For my own SANITY PLEASE please please please please give me an ETA so i can tell them to not come to unless its giving you trouble still after x:xxpm
February 26th, 2007 at 10:53 am
“As Mark points out, this sorta thing is uncommon.”
Events like this (the power outage) _are_ uncommon, however, it’s _entirely_ typical of DH to fumble around for days or weeks afterward until they manage to clean up the fallout from the event. They appear to have no procedures for recovering from events like this.
February 26th, 2007 at 10:53 am
Back in 2005, that major unplanned outage that happened, I knew it wasn’t DH’s fault, and I stuck with the company. Last year, a similar outage. Again, sure, it wasn’t DH’s fault. But it seems that the service has been crap since then. It took forever for them to get the servers back up, and they’ve had errors and had to replace things on what feels like a daily basis since then. There was all that talk about “improving the system” so that another unplanned outage would never hurt the service like that again. So I decided to give them the benefit of the doubt, and hope that the consistant problems since were all part of getting everything up to par.
And now this. A PLANNED outage, and there are still major issues going on. If a planned outage — where you have time to power everything down properly so that it shouldn’t damage equipment or data — can do THIS much damage when they bring the system back up? Then there’s something SERIOUSLY wrong with their systems and processes.
I am having consistant dropped IMAP issues with my email. Even though they claimed the issue to be fixed 6 days ago, I have been having the exact same problem 5+ times a day — that I’m aware of. And yes, I have reported it via panel every time, but it’s still ridiculous that something they “fix” still has SO many problems afterward.
I was a little miffed that after the major downtime last year, that there was no effort made to compensate customers for their troubles. After all, I’ve seen other companies do it, and it makes sense to do so, to keep your customers happy and want to spend more money with you. Granted, I know it’s not an even comparison, but even livejournal compensates paying customers for down time - and their services are inexpensive as well. Technically, their uptime is considerably better than DH’s has been over the last year, and the majority of their accounts are FREE users. Like I said, though, I know they’re just a “journal site” and not a webhost - but the fact that DH offers “better” services just makes it that much more frustrating that the quality of uptime/related problems is SO bad in comparison. But watch. DH’s is having all these problems after a PLANNED outage - and once again, there will be NO effort made to compensate the customers.
No, I don’t use my hosting to run a business, so I’m not losing money. But whether or not I make money of my site shouldn’t make any difference in how unacceptable service has been lately. I still expect a decent amount of uptime. I know that, for the price, expecting 100% uptime would be naive of me. Honestly, I’d be happy with 90-95% uptime, but I’m not even getting that. I’m only getting 65-85% uptime, and that IS absolutely ridiculous, no matter HOW “inexpensive” the hosting is.
Before someone says “if you don’t like it, leave” - yes. I’m already looking for hosting elsewhere. I’d rather have something reliable, and I know I can get better reliabilty for roughly the same price. And that’s just plain sad as a reflection on “Dream”Host.
February 26th, 2007 at 10:56 am
Re: Porn Allowed?
The short answer is yes
February 26th, 2007 at 11:00 am
I already have one customer who has asked me to go back to phpwebhosting. I’ll be moving away from Dreamhost and will never recommend you. This is terrible!
February 26th, 2007 at 11:02 am
Oy, this is annoying to be sure. I just moved all of our business accounts for our company over to DH and this is making me look like a dummy. Thanks DH crew for getting it fixed asap!
February 26th, 2007 at 11:02 am
moorpark.dreamhost.com was stable for a few hours… but goes offline every few hours now. I guess the router or upstream provider is not that stable yet. Hope to see it resolved soon. I just have a fansite to run, but can imagine other folks that have customers to gotten real mad about this.
PS: If DH could answer the porn question above… then be sure to let me know, I got some serious commercial sexy ideas myself, and would love to have DH as my porn host. Let me know, ok?!
February 26th, 2007 at 11:04 am
This is certainly NOT the first major outage there has been in years. My experience over the past year has been similar to Pierce Durkin’s. The trouble is the lack of reliable hosting review sites; the only ones that exist are essentially ad bins. In order to actually guarantee solid service to my superiors I’d have to jump way up to something that’s an entirely different class of service so that I can be directly responsible for things. I guess that’s a long way to say “if you want a job done right, do it yourself”.
If I could find a place that offered me IMAP with TLS, some way to do backup of the mailboxes, and no per-user caps on mailbox size - oh yes and some decent SLA that they could actually hold to - I would do it in a heartbeat. Suggestions would be interesting, until then I’m going to go write a proposal for some colo here in town.
February 26th, 2007 at 11:04 am
I hope they figure out all this weirdness soon. I also happen to know that the intermittent kind of stuff is the hardest to diagnose and figure out. I’m glad I’m not in their shoes.
Some of us fanbois don’t work for the company. I doubt any of them do. I have over five years of history with Dreamhost, and they’ve been stellar up to the past 12 months. I think they grew too much, too fast. I think they have a lower percentage of tech-savvy employees than they used to, based on responses from e-mail questions I’ve sent in the last year, and I ain’t that geeky myself.
They certainly do need to do something on the infrastructure front, this latest outage is not as explainable as “the backup generator caught fire” from last summer. I hope they open up a redundant data center in say, Minnesota (no earthquakes or rolling power outages), so I can work for them.
February 26th, 2007 at 11:08 am
If you have a company and you are using shared hosting… HAHA. A company should never be on a shared host, unless it is a small company, they should be on a server on their own network, If your in a company and rely on some other company that you have never spoken or come in contact with, your the dumb ones.
- Schools run their own servers no problem
- I can manage my own server no problem (Its just hard since I have a dynamic IP and can’t leave my computer on all night).
If you don’t like this… Leave, This will take less people off my server!
If you have a company to run… Leave, Shared hosting isn’t right for you.
What other hosting company upgrades you every week?
What other hosting company has a 97 day money back guarantee? Why didn’t you use it?
Running your own server isn’t that hard, just watch it, and fix it. I have had an online testing server on my home computer, and have not had any issues running. I don’t have the speeds like DH does.
February 26th, 2007 at 11:09 am
I’ve been Dreamhost since 2003 and up until about a year ago I was extremely pleased. Now, not so much. There has been numerable server downs, especially during the times when I receive my largest traffic and email can be down until the early afternoon (I’m on GMT+1) before someone seems to bother doing something about it.
Through the years my experience with hosts has been that as long as they are small contestants for clients they tend to be fantastic, but once they take a larger market share the support drops drastically and you start getting troubles. Has Dreamhost become too big for their hat?
February 26th, 2007 at 11:09 am
I say add a free month of hosting onto my account and I’ll be happy.
February 26th, 2007 at 11:10 am
i offered colo facilities in toronto months ago. i can help build a redundant data center for dreamhost. the offer is still on the table!
February 26th, 2007 at 11:12 am
Honestly I have had very few problems with DH over the past year; however, having their servers down intermittently over the past few days is very annoying. This was a planned event too, I would shudder to think of the downtime if an actual disaster occurred.
Sure its only 8$ a month, but I don’t need a ton of bandwidth, just reliability. Kind of annoying to have email up and down over the past three days, not good for dealing with customers.
Almost moved my email back to gmail.
February 26th, 2007 at 11:16 am
@Ryan
Nice post bro!
Maintaining my windows2k3 server is more of a pain in the ass then paying 120 a year to dreamhost.
To all the people whining about losing money, why are you only paying for shared hosting ?!?!?!
February 26th, 2007 at 11:28 am
Ryan,
Dreamhost would seem to disagree with you, since they offer business plans and dedicated servers.
And from reading this blog you might get the idea that, contrary to some of your no doubt fascinating notions of how a business should run, quite a few do run off shared hosting plans - mostly because they do not have the size or budget to warrant the cost of an in-house IT guy.
February 26th, 2007 at 11:29 am
This is so bad!!!! Everyone one of my sites for all my clients are down. You guys need to hire real professionals
February 26th, 2007 at 11:30 am
This happens over and over and over again. It’s as if DH were getting its electricity from Baghdad! And it always seems to happen at precisely the worst possible time.
Can anyone recommend a reasonably priced host that gets its electricity from somewhere in North America?
Thanks.
February 26th, 2007 at 11:30 am
Fix your ridiculous downtime please.
February 26th, 2007 at 11:32 am
BIGDAVE Says:
February 26th, 2007 at 10:12 am
this is becoming horrible….. one minute my site is up … next minute it is down… then it is up but not pulling any of Mysql… this is rediculuos!
Same thing here man. Describes my problems EXACTLY!
:(
ULAS Says:
February 26th, 2007 at 10:15 am
you continue to loose your rep .
You, too, with your spelling! :O
February 26th, 2007 at 11:32 am
Dreamhost guys: for ten bucks a month I’m pleased with my service. I’m easy to keep happy as long as I’m informed what’s going on, and you do a pretty good job of this.
February 26th, 2007 at 11:34 am
My site is on a trade system for traffic and all of the sites sending me traffic are not counting on my end because they have no site to see. BUT i have to trade back all of the traffic that was sent to me when my site was down. PLEASE get this fixed quick.
February 26th, 2007 at 11:36 am
Wow, Any update as to how long this stuff will continue. I didnt have a problem with it just being short, but with it being multiple hours this sucks.
February 26th, 2007 at 11:36 am
This happens over and over and over again.
It’s as if DH was getting its electricity from Baghdad! And it always seems to happen at precisely the worst possible time.
Can anyone recommend a reasonably priced host that gets its electricity from somewhere in North America?
Thanks.
February 26th, 2007 at 11:36 am
I have site that are still down. http://www.cmwired.com isn’t coming up at all. This is really frustrating. It’s time for Dreamhost to come up with a solid backup plan for crap like this. Unbelievable.
February 26th, 2007 at 11:36 am
In a little over a year I’ve been with DH, the downtime has gone way down… I’ve had my mail not working couple a times a week, and it came down to a once a month or so.
So… I see progress. And I’m sure the guys and gals at DH are doing their best to get everything up and running the way it’s supposed to.
February 26th, 2007 at 11:37 am
Im all for DreamHost, but this is getting a bit annoying now. >_
February 26th, 2007 at 11:37 am
Our site is back up and FTP is working again. Maybe they’ve turned a corner?
February 26th, 2007 at 11:38 am
“To the customers that are new and complaining of outages: not to worry, this is EXTEMELY uncommon. I have been very pleased with the level of service Dreamhost has provided.
An estimated time frame would be nice. Any updates?”
Extremely uncommon? Our sites have been on DH since the second week of January, and we’ve experienced almost constant problems. This is beyond ridiculous.
An estimated time would be nice? Hell, some stability in the future would be nice. I’m damn tired of my email address being filled with MySQL errors every day.
I’ve waited two days before saying anything, but this is pathetic. Who cares about weekly “upgrades” when you can barely USE them? DON’T OFFER SOMETHING YOU CAN’T HANDLE OFFERING! That’s the bottom line. The people bitching about the folks complaining need to shut the hell up. Everyone here is a paying customer, and has paid for the right to wonder where the service they paid for is.
Maybe with luck this will get “fixed” (ducttaped?) before the year is out. Yeah, I know, it is only the end of February. Now we know how much faith I have in things.
February 26th, 2007 at 11:38 am
I am on punch, and have had an on again off again thing since yesterday. I really don’t mind it that much, just hobby sites. The email has been spotty, along with the jabber. The site comes up for a little bit then goes down. It is actually a site for my wife, it just means less work for me. The bad part about it is that she keeps asking me about what is going on. I also used to work for an ISP, so I know that when the power goes out, the sys admins and network admins starts to cry. I feel for you guys. Keep up the good work and thanks for keeping us so well informed. To anyone that is complaining about it, see if any other hosts will keep you so well informed.
February 26th, 2007 at 11:38 am
This is getting very old that something as simple as a controlled powershut down causes days worth of clean up for “slowness”. This is the final straw for me. I’m moving to a different provider as soon as DH gets things stable enough to move my stuff off of here. And for the record I am on one of the higher end business plans not the $7 cheap plan. I expect better service for what I am paying.
February 26th, 2007 at 11:38 am
Robb Says:
February 26th, 2007 at 11:34 am
My site is on a trade system for traffic and all of the sites sending me traffic are not counting on my end because they have no site to see. BUT i have to trade back all of the traffic that was sent to me when my site was down. PLEASE get this fixed quick.
Can you explain how you are set up on a trade system for traffic?
February 26th, 2007 at 11:39 am
DreamHost is no longer a viable option for business-critical hosting. They used to be *much* better a year ago, but their uptime and reliability has degraded substantially over the past 12 months. E-mail is flaky and frequently held up for hours/days. I do not use their web hosting.
I’m stuck with the economic (2-year prepaid) and logistical inertia, so I hope to muddle through for now, but I doubt that I will renew or recommend DH any longer.
February 26th, 2007 at 11:40 am
This is a disgrace, I have a client in the music industry that just had a few interviews with Music Labels/Executives and it looks horrible that her website can’t be accessed, she can’t respond to the emails they sent her etc. This makes everything look VERY unprofessional. Especially DreamHost, it makes you guys look real bad.
Extremely annoyed.
February 26th, 2007 at 11:40 am
Terrible. It’s like a new problem every month with these guys. I’ve begun moving my domains to a new provider (*cough*Pair*cough*) after several years as a DH customer.
February 26th, 2007 at 11:42 am
I’ve been with DH for many years and have been quite pleased, including referring several people here. But lately I’m embarrased to have done so. These outages and downtimes have been more and more frequent, with slower and slower turnarounds and the “tech” support that used to be personal has gone to the “reading from the manual” style. *sigh*
February 26th, 2007 at 11:42 am
This is getting a little silly now.
Connections to the server have been flakey for a while, FTP/SSH access never seems to be particularly swift (anything larger than a few MB and I have to span it over a couple of days to upload), and well, it’s just becoming a bit of a joke.
Sure, this is shared hosting, and planned maintenance… Bad things can happen, in any situation.
Would be nice if the network infrastructure were a little more capable of being rectified of errors, rather than having a domino effect where one thing needs to be fixed after another…
February 26th, 2007 at 11:42 am
Come on guys.
$7.95 a month.
If you are trying to run something that is mission-critical this is not your host.
You want to do demos, sites that won’t lose money with 90% uptime, have your email - This is your hosting company.
You want 100% then stop whining and go pay for it.
February 26th, 2007 at 11:42 am
“How many users have actually used up the 200GB of space?”
I’d be happy with 20GB of space, but I signed up for the bandwidth. 2TB is a LOT.
February 26th, 2007 at 11:42 am
Hmm. It’s not good that there’s so much downtime, and I’m a new customer, so this isn’t pleasing. But I won’t be leaving. These guys are the kind of people you call “these guys”, and they’re probably working 24 hours now to fix all they can.
I’ll stick with you, DH!
February 26th, 2007 at 11:46 am
Robb (http://www.viddex.com/) Says:
February 26th, 2007 at 11:34 am
My site is on a trade system for traffic and all of the sites sending me traffic are not counting on my end because they have no site to see. BUT i have to trade back all of the traffic that was sent to me when my site was down. PLEASE get this fixed quick.
>> I didn’t realize DH allowed porn websites to be hosted. Hover over Robb’s post above to see what I mean.
February 26th, 2007 at 11:46 am
I wonder for what reasons these network issues exist. They seem just like the ones encountered late last year. It’s going on for too long.
February 26th, 2007 at 11:47 am
Thanks for the updates!
Sites still going down off and on but when they come back up they are faster….
I understand shit happens… but it only takes maybe 1-5 mins to type up and update for us… you might not have had that many complaints if we were given updates throughout the day yesterday and today.
Thanks for your hard work and trying to get this all straighten out in a timely matter.
February 26th, 2007 at 11:47 am
I can not connect to my site several times today. Hope you guys can fix this asap.
February 26th, 2007 at 11:48 am
Moga- you’re getting 90% uptime? Lucky. I’m only getting about 70%. That’s unacceptable for ANY price paid, no matter how “cheap”.
February 26th, 2007 at 11:52 am
Planned outages last for the published time. Not three days into the future.
It’s becoming apparent that DH’s network infrastructure is horribly designed, their disaster recovery is non-existent, and they’ve learned literally nothing from the horrible outage that happened earlier this past summer.
http://blog.dreamhost.com/2006/08/01/anatomy-of-an-ongoing-disaster/
http://blog.dreamhost.com/2006/09/19/anatomy-of-a-disaster-part-2/
Whats this going to be? anatomy-of-a-horrible-network-design-that-keeps-failing-de-ja-vu ?
Consider this: Two days BEFORE the power outage I reported a problem and it was answered some 32 hours after reported with “well I don’t see anything wrong”. yeah. neither did I 32 hours later.
Dallas must enjoy limited growth and high churn rates because we won’t be renewing our commitment to DH unless drastic changes and retribution is passed out. Sometimes you need to take a loss to earn customer loyalty.
If DH announces another planned corporate wide power outage I will move my sites elsewhere that day, to a facility that understands commercial power, backup generators, and zero tolerance for down time.
February 26th, 2007 at 11:56 am
I have been hosting here for just over a year, mainly personal stuff but I do have a couple non critical business websites. I am starting to get frustrated with the downtime myself, even for personal use I find it hard to rely on DH these days. Hell I am having problems just ftping a file. You do get what you pay for, but some type of SLA would be nice, or a month credit since this issue is going on two days now.
February 26th, 2007 at 12:09 pm
anyone else having mail problems such that they can use webmail, but their pop apps are failing?
February 26th, 2007 at 12:16 pm
Yes I have had that problem in the past, and as it goes with most Dreamhost problems, the best resolution is often to just to leave it and let DH sort it out. Love these guys to death, but they’re giving me more nightmares than dreams. Hope you guys can resolve all these issues.
-Brendan
February 26th, 2007 at 12:27 pm
I bet that if MediaTemple were to offer a (slight) discount for existing DH customers, they’d make a fortune… Come on, MT… where’s that discount?
February 26th, 2007 at 12:41 pm
I was going to reply but my attention span timed-out…. Additioinally, a 404 Error was generated when attempting to handle the time-out through my ganglia.
February 26th, 2007 at 12:42 pm
This is very serious. I have a business contract depending on the ability to review my website. Please please please get this fixed.
February 26th, 2007 at 12:45 pm
Gee, the important this is that Dreamhost is able to keep their site up with absolutely no latency or drag time so that they can continue to make money doing their business. I’m wondering if they have their own special lab setup just for their shizz…could it be that Josh doesn’t have the confidence in his own equipment that he goes and host HIS business with some reputable equipment?? Could they do such a thing? Well…my site is down and his is not…I think we all know the answer here.
February 26th, 2007 at 12:49 pm
This is the second time this year one my clients left me a pretty nasty voicemail about his site’s downtime. This is getting very, very frustrating.
I feel like a jackass on the phone with them. I have no excuse. When they ask me why I use Dreamhost, I don’t really have any good answers any more.
My personal answer is that I am extremely loyal and have been using you guys for 7 years now, but unfortunately one of my clients could care less. I am getting real close to moving hosts and I don’t want to, but my hand may be dealt for me.
Ugggh.
February 26th, 2007 at 12:55 pm
I’m way too lazy to move hosts but I do plan to tail off recommending dreamhost to my friends, neighbors, and everyone I meet on the street. I just wish my mail would stay up.
February 26th, 2007 at 1:01 pm
i love dreamhost, but these long downtimes are becoming unacceptable. I’ve had 4 instances of downtime for my server in the past that I have to notify DH about. I hope that you guys will build better redundancy and monitoring after this episode. Good luck on fixing the issues.
February 26th, 2007 at 1:06 pm
Echo this: “PLEASE GUYS!!! Figure out a way to fix this and then invest in your infrastructure so that it rarely happens again.”
Also, my sites are all up and responding extra-super-fast right now, which is great, so thanks. I do still love Dreamhost & I hope you guys figure out how to address what’s causing this stuff to recur.
February 26th, 2007 at 1:08 pm
Slice out too
February 26th, 2007 at 1:08 pm
Right - and I have 8000 users bitching to me on a forum I run about this BS, in which we collect money in order to pay YOU dreamhost.
Additionally - I haven’t’ switched DNS or EMail for my domain to you guys because I’m concerned about uptime.
Lets all jump ship to whoever hosts the status website - that seems to stay up
But this is pretty stupid.
February 26th, 2007 at 1:23 pm
For me the issue isn’t really instability. I work in IT and know first hand how unexpected things can go wrong. I do however have a problem with response time. I reported the connection issue yesterday morning and only got a response today after this thread had already been started, some 26 hours later. It’s difficult to respond to inquiries from my customers about their sites being down when I can’t get Dreamhost to respond to mine. If they would have told me what was going on I could have easily changed DNS settings and rerouted to my other host. Unfortunately, I took their lack of response to mean the issue was temporary so I didn’t do that. I can’t blame dreamhost for my assumption but I can blame them for not communicating in an acceptable amount of time that there was a legitimate problem. This is something that could be easily resolved…a post like this one being started yesterday would have allowed me to make a more informed decision and would have been greatly appreciated. Just some food for thought.
February 26th, 2007 at 1:48 pm
I understand downtime. I expect downtime. What I don’t understand — or expect — is 2 days of downtime resulting from a scheduled maintenance window. Connectivity isn’t even up long enough to serve up static content. That’s doesn’t fall into the “you get what you pay for” category, that falls into the “truly pathetic” category.
I don’t expect five 9s of uptime. But I’m lucky to get a 7 at the moment.
Hopefully someone will finally figure out how to un%&#@ this network.
February 26th, 2007 at 1:55 pm
Frank2: I have found Mediatemple to have lots of small periods of downtime every day. So I would forget them.
February 26th, 2007 at 1:56 pm
how is this issue going to carr on for everyone is getting more and more fed up !!!
February 26th, 2007 at 2:07 pm
move to 1and1.com…they have even cheaper than $8 and they dont go down like this. that’s what i’m doing once i can move my info out of DH
February 26th, 2007 at 2:07 pm
If you want 100% uptime, why don’t you go to someone like Rackspace? Oh, yeah! We’re just as cheap as DreamHost. Sheesh, running a Datacenter is massively harder than you n00bs know. Shut up and be grateful God doesn’t revoke your internet connection at the DHCP.
February 26th, 2007 at 2:25 pm
Rather than just go by what each provider is advertising, read on other people’s (mostly horror) stories about practically every other webhost service out there, at webhostingtalk
You will see pretty much exactly what is on these pages, written about pretty much every other host. including DH, 1and1, gator, MT, IX, Servage, etc. etc. etc.
Takes yer pick, but NO hosting company can have 100% uptime and 100% satisfied customers. Nobody can build a perfect house, perfect car, perfect hamburger, that will make 100% of people happy.
Good luck.
February 26th, 2007 at 2:26 pm
Emails are not working right now. I’m getting calls from 3 different customers.
February 26th, 2007 at 2:57 pm
@Saruman, if I were you I’d take this downtime as a warning that you might want to look elsewhere for an email hosting company. webmail.us and everyone.net are the two biggest. They do ONLY email service.
February 26th, 2007 at 3:13 pm
So far, I am happy with the level of service quality I’ve received from DH. I have 3 accounts with Netfirms, and compared to Netfirms, DH is much much better. Another host I use is Surpass Hosting, which seems to have equal if not even better service than Dream Host, however with their plans, you don’t receive any free domains.
February 26th, 2007 at 4:03 pm
I see people here mentioning 1&1 and I have to say–I had some bad experiences with them. I was with them for about three years My sites would blip out briefly on occasion–not very often, but it happened sometimes. So that wasn’t an issue.
But the way they have their system set up is just asinine. I don’t know if DH is just a wonderful anomaly in this regard, but everything from your SSH login name to your database names and users and mailbox names are randomly concocted numbers you can’t remember. Seriously. Your home directory will be something like “/kunden/homepages/23/d92219162/”, your SSH username something like u35682691….Because I’d never known anything else, I worked with that system, but being able to not have to deal with it is nothing short of awesome. I also had issues because I’d use my text editor to edit files over SFTP–if the text editor would even hint at making two connections at once, I’d be shut out from the system for hours because of security concerns. However, all of that is dealable-with.
What is NOT dealable-with is how my last support issue was resolved. You see, I had hosted a domain for a friend who then needed to get her own hosting. So I recommended 1&1 as a cheap place for that. (I didn’t do any referral stuff, just told her she could get an account there and it would probably meet her needs.) When her account was up and running, I initiated a domain transfer. It should have been easy as pie. But the transfer ended up in some awful limbo. What’s worse, in the meantime her domain had a 404-type page up there with SPONSORED LINKS and 1&1 branding. So the entire time this took place, their system was making money from their own incompetence.
In any case, once upon a time there was a way to contact their support through a form or email, but at this point I could no longer find it. It may exist, somewhere, but heck if I can find it on their control panel. Instead, I was to call the toll free technical support number.
This number and I became fast friends over the course of a week. (I did not call until the max time they said it would take to transfer had passed, ie 7-10 days.) I would call the number and have to explain my situation over and over and over again, because there was no keeping track of issues with me. The phone line was of horrible quality, and the techs all had accents that made them hard to understand at times.
Over and over again, I was told that it would be up in twenty four or forty eight or whatever period of time, and it consistently was NOT back up. I had the distinct impression they were lying to me to get me off the phone. It was a over a week and two hours of phone time later before the domain was finally out of limbo. And this was just a simple domain transfer within their OWN systems.
So in short, 1&1 is okay if you expect nothing to ever go wrong. Ever. Because if it does, you’re going to be in tech support hell. There are REASONS 1&1 has horrible customer ratings, even on ad-pit web host review sites.
February 26th, 2007 at 4:21 pm
I’m just getting sick and tired of having to turn on and turn off the mail checking for my DH domain e-mails. On and off is getting ridiculous, and this is every half-hour that it breaks. I could have SWORN it was said that that problem was fixed. How the heck can the restart of a server cause the problem to come back. Sounds like a half-ass fix to me.
February 26th, 2007 at 4:54 pm
Hang in there, DreamHost. You guys are doin’ fine. Ignore all the backseat drivers posting here, most of them wouldn’t know a data center from theme park anyway. Seems like most of the foks that are shouting the loudest are only running personal web sites anyway (me too, but I don’t act different)!
February 26th, 2007 at 4:59 pm
@Lord Sauron - please don’t patronize us. Many of us have probably forgotten more about IT than you’ll ever know.
Basic IT infrastructure is a commodity that should be as reliable and as cheap as the phone or television. Anyone who retreats behind excuses of “massively complex datacenters” and “multiple points of failure” is merely inexperienced or incompetent.
In terms of expectations, it is fair to suggest that $8 per month will not get you as much as a dedicated server in a rack at one of the premier places. However, the level of IMAP, HTTP, and MySQL flakiness here is starting to scrape the bottom.
February 26th, 2007 at 5:10 pm
My site seems to be doing better than it was earlier today, so there must be some progress being made.
When I signed up back in October, I had a coupon code, so my first year is only $20, so I can’t complain so far. However, if there are still frequent outages when I start paying full price, I might have to shop around. I don’t depend on my site for income, but I do host wikis for my classes at school, and people do depend on them for that.
However, being relatively new to Dreamhost, I’ll give them the benefit of the doubt and hope that by this October, their systems will be more stable.
February 26th, 2007 at 6:08 pm
@Ranjit: Amen!
February 26th, 2007 at 6:28 pm
waiting for some sort of status update… do i need to continue to monitor my sites or has the worst of this incident passed? DH - update us please - its been 8+hours…
February 26th, 2007 at 6:33 pm
There are three things on which the Dreamhost people should be working:
1. Uptime
2. Uptime
3. Uptime
The last six months have been absolutely horrible. I’ve seen and used many, but never one this bad.
February 26th, 2007 at 7:07 pm
1and1 is terrible. They removed all of my email accounts one day, with no warning whatsoever and for no good reason - then they told me they’d notified me (not true, they couldn’t even come up with the notification email that they claimed was sent to me), and that all the data was gone. Luckily they didn’t know their own system, and recreating the accounts restored access the email. I left that same day. Never, never, never. Maybe superb.net - they have a decent looking SLA and 200GB storage for $11ish if you need it.
To all of those saying “you get what you pay for”: we’re all paying a little and sharing the result, but dreamhost isn’t providing service. If you guesstimate $8/mo for each of the 145 people who posted in this thread alone that’s quite a bit of money. Do none of us deserve reliability? Come on.
I like the level of freedom that DH offers. I would pay more for it… if I could get reliability with it. They seem to have no plan in place though, which is the most disturbing thing. Their techs need to work on the uptime, but their marketers need to work on customer relations, and I mean right now. This is just plain business sense, they are making things worse by not keeping in touch with us.
February 26th, 2007 at 7:08 pm
Hey how much power per day does dreamhost require? I read the post about the backup generators, and I wondered, “would that totally negate any efforts toward reducing our dependence on foreign oil?” Then I thought, “what efforts?” but I was still curious. So. How much?
February 26th, 2007 at 8:02 pm
“It consists of random network drop outs that is affecting various services, including the web, mail and mysql.”
I’m confused, does this refer to the problem or the admins?
_________________________________________________________________________________
Randy, if you are even considering running an in house server my question is… why not?
Options (given its a test server)
Get an old PC, load on Red Hat/Ubuntu -Apache/PHP/mySQL –total cost a day’s salary
Install Apache/PHP/mySQL on your workstation –total cost an hour’s salary
Buy a cobalt RAQ (the RAQ 3/4 will be enough for a test server, they aren’t as noisy as the XTR or 550 so can live on your desk for that geek prestige.) Updates probably take a couple of hours if you haven’t used one before. ebay usually has a few for around $50
http://search.ebay.com/raq_W0QQfromZR40
heh, the ones at $35 work out as cheap as DH, you’ll get direct experience and (frankly) they are fun to use.
February 26th, 2007 at 11:17 pm
I like dreamhost but….
Who runs a Data Centre with only one core router!! when that stops no one can access anything, so they need to have a minimum of 2 at least as a backup.
They have 3 data centers ? ok then, why carnt they use the other two for backup when somthing goes wrong with the 1st then planned power outages would not effect the sites etc.
what do you expect to happen when a data center that has 500 - 1000 or more servers.
they should of thought about that before they setup anything.
they need to keep us upto date more often when somthing goes wrong and i dont know if they have but they should have 24 hour support/engerneers and have more than a few people. they should monitor the servers responces so when it does go down they know and can work on it.
February 27th, 2007 at 1:23 am
Students of behavior and organization might worry that the failure patterns reported here, both of technical as well as customer care represent a much much deeper malaise. This company appears not to be able to deal with issues that could destroy it. This is not rocket science. So there must be another less obvious reason.
What is the explanation? I think we should be told!
The possibilities are:
1. There is a fight going on inside the company
2. There is a financial crisis
3. The company has a capacity problem and wants to shed customers
4. It is negotiating a takeover
5. The company is the victim of enemy action
I would suggest to all with mission critical sites to have a plan B, unless this company comes up with an explanation that shows some respect for the intelligence of its customers
Speaking for myself, I would be very sad to go. It offers a great package for a good price that I have a recommended to many
February 27th, 2007 at 2:21 am
Further to the above seeing as we are all agonizing about whether to stay or to go I have two thoughts:
First that it must really be difficult to make complicated decisions. Second why doesn’t some one from Dreamhost come out and say communicate?!
Searching the ‘net I have found a place called lunarpages that appears to match or exceed dreamhost specs (lunar = dream)? Any comments or experience of this place?
Thanks for advice
February 27th, 2007 at 3:46 am
test
February 27th, 2007 at 4:27 am
Hmm ok, if you can’t solve the problem no problem I go find another hosting company
February 27th, 2007 at 4:57 am
I’ve hosted with Lunarpages, and even if the price/package seems good deal, they have outages all the time. I would not recommend. Let’s just hope this will be solved soon.
February 27th, 2007 at 5:07 am
Updates would be appreciated - not from customers but from DH.
February 27th, 2007 at 5:24 am
How does any one find a service that behaves in users interest when things break down, except by trusting people who often have a selfish reason to recommend the company?
See above my question about Lunar pages and reply to it by Franz. Lunar pages are ‘highly recommended’ on the ‘net.
For that matter so is dreamhost. But look where we are today. I still think the comments by other users on this page represents a crisis that dreamhost is presently unable to manage or cope with (see my 5 point question that no one has replied to).
Can anyone suggest a similar package that will be more reliable so that at least I can set up a ‘mirror’ ! Many Thanks.
February 27th, 2007 at 6:06 am
I signed up here because of the awesome price. Now I see what cheap gets.
All these bugs, downtimes, and slowdowns are getting to the point where the $ saved is not worth it.
February 27th, 2007 at 6:08 am
Part of the problem is that after the downtime (and before, and during), everyone started trying to access their sites, effectively initiating a DDoS attack against Dreamhost’s network. I’ve been with Dreamhost for almost 2 years now, and I’ve experienced MUCH better service than with other cheap plans *cough*Simplehost*cough*.
Also, if anyone cares to do the math, we’re all still at 99.9% uptime over the last year. Not bad for budget hosting. Just be patient, most of the boxes have had Apache kicked, MySQL punched, and FTP/SSH bashed in the head. Anything to make them restart.
For the record, my sites were VERY intermittent, and I could have actually done WORK if my Subversion domain had actually come up properly. But I didn’t care - gave me time to unplug, go outside, and visit meatspace. And I didn’t even have to be on the status blog at 3 in the morning, bitching about how no one could see my goatse.
February 27th, 2007 at 7:25 am
Please help. I am still having problems.
February 27th, 2007 at 8:26 am
“Also, if anyone cares to do the math, we’re all still at 99.9% uptime over the last year. ”
99.7 and dropping. Including all the mysql outages lately, it starts looking more like 99%.
Good, but not Great. Not looking for Sigma-6 or anything, just more failover protection to stop stuff like this from happening all the time.
When things come back up, I’ll either see flawless hosting with no problems with the site or mysql for a month, or I’ll be moving over to Mosso.
February 27th, 2007 at 9:25 am
Your hurting your image with this ridiculous downtime. Tell your PR to do something to keep their customers. Something. Anything.
February 27th, 2007 at 9:26 am
solid comments from Think Again. i’m wondering exactly the same things myself. is this recent degradation the result of some malaise within DH that we are not privy to. i have recently changed over to them and was initially happy. but the the mail issues are so bad that i am growing uncomfortable running a business from here.
DH: please chime in and let us know what is going on.
February 27th, 2007 at 9:47 am
Is dreamhost still having issues? Do I need to keep my employees using gmail for the rest of the week? UPDATE?!
February 27th, 2007 at 9:49 am
“99.7 and dropping. Including all the mysql outages lately, it starts looking more like 99%.”
Less than that. Add on the multiple IMAP drops per day - I’d have to say LESS than 90%. There has been at LEAST 1 hour per day that I cannot check my email over the last week or two.
February 27th, 2007 at 10:05 am
Yep, still having intermittent problems. Email is slower then molasses when it is actually working. Oh well, I am sure in a few more days this will all be behind us, I hope anyway.
February 27th, 2007 at 10:31 am
Ah, I see. Yeah, I don’t use email through Dreamhost so I wasn’t aware of mail issues. I’m actually surprised that in this day and age they allow IMAP (that’s pretty impressive: Most folks do POP-only to get you offa their bandwidth). I’m mostly mysql/php, and also have noticed lots of outages in the past few weeks.
Hopefully this will be Dreamhost’s opportunity to turn it all around.
February 27th, 2007 at 11:01 am
I’m hoping that there could be a back up power system to run the servers in the case of a power outage… I’d hate to see all the info lost from all the servers because of a power drop and or fast power outage…. Well, goodluck!!
February 27th, 2007 at 11:03 am
Between the fileserver failure and this “unplanned planned emergency,” my have been down for 72 hrs. this month. That’s 89% uptime. Not even one 9.
February 27th, 2007 at 11:13 am
It is Tuesday and all of my sites are still going up and down. This is unreal. Probably time for another status update Dreamhost, huh?
It seems like Dreamhost has no ability to manage these problems and is really turning into a joke of a company.
February 27th, 2007 at 11:50 am
That’s 89% uptime. Not even one 9.
Ahhh, to be fair uptime is always measured by the Year mark.
February 27th, 2007 at 12:01 pm
It’s quite apparent that dreamhost is good at everything but the network side of things.
February 27th, 2007 at 12:02 pm
mediatemple, here i come
February 27th, 2007 at 12:28 pm
You know, venting is one thing, posting here that you’re taking your business elsewhere (and saying nothing else) strikes me as petty and not very helpful. Many of us are in the same crappy boat.
I wonder, will these outages actually have a long-term effect on Dreamhost’s business?
February 27th, 2007 at 12:36 pm
I bought my hosting two days before the first expected outage time.
My website was loading EXTREMLEY slow, as in it took 10-20 seconds to connect, and then it loaded up.
So the connection time, was just horrible, that included switching from main directories.
I just run wordpress as my index and thats it on my hosting.
After the nightly downtime of the datacenter power, and then it coming back up, my website loaded EXTREMLEY fast, it connected right away.. like all websites on the internet do.. But now, it is back to its slow garbage, it takes 10-20 seconds to load.
Downtime, my site randomly going offline after it then coming back then offline, and extremley slow speeds at the moment. Free hosting anywhere is faster then this. Should I ask for a refund and go to a host that cares more about their customers? I only received 2 days of good service out of 6-7…
February 27th, 2007 at 1:45 pm
I think Dream Host will probably revamp their system after this whole ordeal/crisis.
February 27th, 2007 at 2:22 pm
“Updated: After monitoring the network for the past 24 hours, we believe that all of the previous issues have been resolved. If you believe this to not be the case, please contact support@dreamhost.com with as many details as you can.”
OK, so I sent an email, and:
“Your message was NOT received by support@dreamhost.com!
Mail Delivery Subsystem
to me
We’re sorry.. your email was unable to be processed by our automatic
support system, and so is being returned to you.
Our system could not find the open support case you were replying to,
and so could not automatically tie your message into our system. If this
was a reply to an EXISTING issue, please be sure to keep the:
[blah 123456]
in the subject line of your reply!
If this is regarding a NEW issue, we must ask that you submit it
through our web panel at:
https://panel.dreamhost.com/?tree=support.msg
(You can log in with this email address and your panel password.. have
it emailed to you if you’ve forgotten it!)
All messages submitted through that form are guaranteed to be received!
Our apologies for the inconvenience,”
The F**k?
February 27th, 2007 at 2:58 pm
This is getting ridiculous, our site has been down for 72 hours and counting. We have clients that login into a secure site through our DH site. Oh and we market through our site, so this is KILLING us. Come on DH
February 27th, 2007 at 4:19 pm
CAN ANYONE RECOMMEND A FEW ALTERNATIVE WEB HOSTS TO SWITCH TO? Given the price point, level of promised (*ehem*) service, and features at DreamHost, are there any direct competitors that we can turn to to get what (we thought) we were paying for?
I’m new to this segment of the market and jumped straight into DH full bore; I’ve only used free hosting, and places like RackSpace and Verio that charge $hundreds/mo for dedicated systems. I looked at Intermedia, which is great, but to get a comparable feature set, you have to pay close to $100 (even with shared hosting).
[If DreamHost censors this post, I'm immediately canceling all my client's accounts at DH whether I have a place to switch to or not. Wave goodbye huge chunk of income, DreamHost.]
February 27th, 2007 at 5:25 pm
Bah:
I was over at bluehost before coming here, and the price was pretty competitive, and the service WAY better. Their Fantastico suite was enormous, never had an issue with downtime, and great support.
DH was running an awesome promo, and so I switched. How do you pronounce “buyer’s remorse?”
February 27th, 2007 at 7:37 pm
I have a few sites w/ mosso havent experienced any downtime at all yet and its always fast and reliable. Get what you pay for. Mosso costs more and u get more for businesses. Dreamhost is cheap host for personal photo and blog sites.
February 27th, 2007 at 8:24 pm
bah: Wave goodbye to a huge chunk of income that has just announced that it is leaving? Boy, what a threat.
February 27th, 2007 at 8:42 pm
I’ll repeat one of my previous posts, since nobody around here seems to READ anything before posting…
1- If you want serious E-Mail, get a REAL e-mail service, like webmail, everyone, tuffmail, etc. Don’t rely on a bargain-basement hosting account for your company’s e-mail.
2- If you’re looking for a new host like half the people around here seem to be threatening, go check out webhostingtalk, you’ll find that pretty much any webhosting service out there has their fair share of horror stories.
3- Pick any two of the following:
- Capacity (space/bandwidth)
- Reliability (how many nines, if ANY are listed in the SLA, if any)
- PRICE (which can be relative, depending on your budget and how much money you CLAIM to be making off your site)
4- If you want something done 100% the way YOU like it, build your own datacenter and see how much fun it is. Sure, you can host stuff on your old 486 PC in your closet at home, then WHY DON’T YOU.
Have a nice day.
February 28th, 2007 at 5:17 am
Dreamhost has become Suckhost - no question.
Things went to crap about a year and a half ago — around the same time they began touting their bazillionth domain.
Overselling - I get it. They offer a few petabytes of storage and a couple of exabytes of bandwidth a month, enough, on paper, to run the networks for Vonage and the DoD - on their lightest Blithering Idiot Domain plan.
You could sort of understand getting pure shite service if you were actually trying to perform those Herculean feats on the B.I.D. plan.
What about those few of us who have a couple of hobby sites with a couple hundred hits per month for their $8? How about being able to call up the site or even the frigging DH patented site administration panel without getting a time out?
For that, I could run my site of my old TRS-80 running TRShttpd over my acousticoupler modem at 110 baud - but I didn’t –
because these Dreamhost F**k-wits didn’t tell me they were going to suck before I ponied up for the contract term!
February 28th, 2007 at 2:06 pm
Too long now my sites are down, I have had enough.
May 9th, 2007 at 5:34 pm
Geeze, thats alot of comments.. lots of angry people
May 9th, 2007 at 5:35 pm
Ouch … But why is my dreamhost still working ?
May 25th, 2007 at 6:14 pm
i am new at dreamhost i hope these events wont be frequently
June 4th, 2007 at 3:31 pm
i think lots of customers angry about that
June 12th, 2007 at 8:25 am
The viewer is really super, but was useful in order to oneself Polish language if you are intending to win the market back.
June 12th, 2007 at 8:27 am
Thanks for the update, has been happy most of the evening for my sites.
June 12th, 2007 at 8:32 am
where is this website owner? where is nation?
June 12th, 2007 at 11:26 am
I go find another hosting company “istanbul expres host” yoo seek
June 13th, 2007 at 11:40 am
i don’t now dreamhost, but i experiment dreamhost, how is gate dreamhost ?
June 14th, 2007 at 7:38 am
The gate way is http://www.dreamhost.com
June 14th, 2007 at 2:15 pm
very very good dimi yani…
June 14th, 2007 at 2:17 pm
yes very good kardeş…
June 15th, 2007 at 7:52 am
who is stupid man that writed at top of me
July 12th, 2007 at 9:19 am
yes very good dimi ben geldim
July 12th, 2007 at 9:22 am
yes very good (romantik) efsane
July 12th, 2007 at 12:45 pm
sdkjfhdskfh sdıfhds fıudshf dsıufh dsfş
July 15th, 2007 at 3:58 pm
Too long now my sites are down, I have had enough.
July 15th, 2007 at 3:58 pm
This is getting ridiculous, our site has been down for 72 hours and counting. We have clients that login into a secure site through our DH site. Oh and we market through our site, so this is KILLING us. Come on DH
July 15th, 2007 at 3:59 pm
super