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9:39 am

File server Issues

Posted (March 1st, 2007 at 9:39 am PST) by brians

We are experiencing connection issues with file storage server that’s causing inflated loads on the following machines. This will explain any delay you’re encountering when attempting to view your website. As well as any problems that you are encountering while trying to access your e-mail. Our Admins are currently working to resolve the issue. Again, we apologize for any inconvenience this may have caused and appreciate your continued patience. Please check back for future updates.

7up amp aquafina bawls brisk chai clamato coffee coke culligan dads dasani endless evian fetish1 fiji flipside fresca fuze gatorade geyser gingerale hansens hi-c horchata ibc inko izze koolaid lipton milk mountaindew nesbitt nestea niagara ninja odwalla oj pellegrino pepsi perrier picndel propel right riptide rootbeer seltzer shasta smoothie sobe sparkletts squirt stewarts tab tang tea tonic tropicana voss welchs xeko spaceymail-a1 spaceymail-a2

Update (March 3, 2007, 6:35 PM PST)

This issue is resolved. If you’re still having any problems with any of the servers listed above please contact support.

UPDATE ( Mar 2, 2007 @ 4:57 PM PST )

The update is about 93% complete. Shoule be complete in a few hours. Please check back for future updates.

UPDATE(Mar 2, 2007 @ 10:38 AM PST)

The fileserver is still updating. It’s currently 81% complete. Again, we truly appreciate your continued patience. Please check back for furtue updates.

- UPDATE: 2:32 PM PST -

The network fileserver is still updating. It’s about half way done. Please allow a couple more hours for this processs to complete. Some machines may still experience a high load during this time. Again, we apologize for the inconvenience this may have caused. Please check back for future updates.

This entry was posted on Thursday, March 1st, 2007 at 9:39 am and is filed under Email Issue, Multiple Server Issue. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

359 Responses to “File server Issues”

Damn, here we go again!

Perhaps garland as well?

it’s my mail that’s down half the day every dang day. it’s getting tiresome.

Sean, agreed - is Dreamhost working on a better solution for this? Thank you for the update, anyway.

Hey guys… my boss is killing me because of this chain of issues! Please solve it once for all!

Also, what is that list of breverages at th end of your post???

this is ridiculous. it’s the 5th time this week for our company and now 20 employees are sitting idle because this just doesn’t work.

On and off for almost a week now! Problem too complex for the experts?

My mail is not working, IMAP or webmail. My site is ok on frappe.

Thanks for the update, but as others have said this is beyond ridiculous and is already old now. Please get this stuff resolved for good so I can measure how good the true DH can be.

Another day another outage…

Apology accepted (although starting to get tiresome). NOW, why not solve your ongoing and evident email problems!

I’ve only been with DH for a little over a month and not a day has gone by without some kind of problem. It’s killing my business before it even begins. Ridiculous, indeed.

I am new to DreamHost… and I am quite frustrated. For those of you who have been here a while, is this a common occurance? Is it worth it to stay hosted here - the prices may be good, but if the reliability is substandard then it isn’t a good value, eh?

March 1st, 2007 at 10:01 amGraphicdisorder Says:

My mails been down since i first tried to send at 7am this morning… Costing me money and this crap has got to stop.

I’ve been here for about 3 months now and this is mail server thingy is bugging me. Im now migrating all my email to gmail for domain being offered by google.

I happened to have a LOT of problems in my first year with them and then things sort of calmed down and everything was quite normal.
But it’s amazing how BIG these problems are. It would be fine to have a small thing happen every other day that takes 5 minutes to fix. But when it’s things that leave sites down for more or less a week… it is bad for business… everybody’s business.

I can’t imagine the money people are loosing on these outages…

Oh, and I don’t seem to be hosted on any of those servers and my sites are down too!

Haven’t had many problems with the website being up - Dreamhost seems reliable enough for that…and we do appreciate free hosting for non-profits. We moved here in January and that’s been great.

But email the last two weeks has been horrible - worst I’ve ever experienced anywhere. And when I’ve emailed support they claim it’s something on my end. Strange….the timeouts and errors only occur on the accounts hosted at Dreamhost. I don’t think it’s me.

So, sadly, I’m leaving the websites here but moving the email to Google. I know, Google is down sometimes too, in fact it was down this morning for awhile…..But I think it’s worth trying another solution.

Good luck everyone!

CB

Yea, this has been a constant thing for almost two weeks–every day an email outage and slow web access. I haven’t had email since 6pm last night. I’ve submitted several trouble tickets and they keep telling me nothing’s wrong. Yesterday they told me the IMAP timeout issues were caused by my ISP’s connection to the internet.

If I hadn’t paid for a year in advance I’d have been out a few days ago. Now that it appears that they’ve recognized the problem that I’ve been telling them about, I’ll give them a few more days to fix it before I bail. I’m glad to see other comments by users who have had the same problems as me…validates my complaints over the past week.

And for the haters out there: I’m NOT claiming mission critical, so spare me the “go find dedicated hosting if that’s what you need.” All I’m asking for is basic reliability, which has suffered considerably for the past ten days.

Agreed with most above:

Our mail isn’t “mission-critical” and I have a good bit of tolerance but when it’s been down for the majority of the day EVERYDAY - it becomes unacceptable. Like everyone else here, there’s only so much I can tell my boss as well…

At this point their not providing the service they claim they are. :-(

I’m starting to get complaints from clients. I hope this clears up soon.

My sites are not on any of the servers listed, but they’ve been down for over 20 hours straight now. Which is far worse than I’ve ever experienced here at Dreamhost, and of course completely unacceptable.

DNS issues?

March 1st, 2007 at 10:21 amSean (Net Admin) Says:

So I have been on Dreamhost for a month now and I guess all I gotta say is that your server admins seem like a bunch of n00bs to me.

Gmail so pwns you guys for spam blocking too.

I have dropped my previous web host, featured by ladies with beautiful racks ( you guess already, which one :)
FeedBurner’s alarms gave me a clue that my site was slow either down for 1-2 hours every day.

Unfortunately, DreamHost proudly supports that trend. It turns out that’s a reality of cheap shared accounts. The only difference that DreamHost easy takes its blame when downtime cycles occur.

This is just ridiculous… How can this be “Severity: Low” if some of us have had our sites down for hours and dead email for the last week?

Very sad situation.

DREAMHOST TEAM,
I sent ticket about that about 24 hours ago.
And you announcing that issue now?

It starting to be very frustrating.

Do you think about any account pro-longate in return for these many downtimes?

I can’t say that I’m upset, but I am slightly irked by all the issues that are arising since the power outage. I really hope that everything is resolved soon because, like everyone else, I am counting on my email to work. Why don’t I use gmail? I do use gmail, but I like IMAP capabilities. Anyways, hope the support staff can figure it out soon.

@Olger

Same here. I’ll be killed by my boss. We have a lot of e-mails to check every minute and none is working, or very poorly.

I understand that it’s normal to have downtimes for maintenance sometimes, and I appreciate how DH keep us informed about what’s going on. But like this, it’ll be a big problem for me and a lot of people.

Hope everything is fixed soon.

I’ve been with DH for a few months. At first everything was great; file servers seemed fast and database transactions were speedy. Now, I’m looking at 30+ second load times for a *simple* site page. Will this ever improve? The last month, my site speed has gone completely into the crapper.

IF YOU…
Need guaranteed uptime… go spend MUCH more elsewhere

It’s pretty obvious.

I’ve been with 4 different hosts. Guess what? They ALL have the same problems. It’s just that DH posts updates. It’s also that you are allowed to whine + complain here. They read it. If you have other problems not related, SUBMIT A TICKET and WAIT. If complaining makes you feel better, then by all means waste all that pent up hot air :)

severity: low!?!?

I havnt been able to check my e-mail since 5pm yesterday, and for the past week its only worked on occasion! How is that low severity?? Its taking over a week to fix!?

I love the features of dreamhost and have been happy until this week, but if this “low severity” issues isnt fixed I’m going to be forced to switch hosts.

First thing first. if you are on a shared hosting and want a good email

here’s what to do

Get Gmail for domain.

But I forgot to do that 2 days ago and now I have an important email I cant look at :(

but im now waiting for the dns to update before I can start using gmail for my domain.

Just a note, why some of my websites are working while other not? aren’t their mysql databases on the same server?

why do we have problems every week?

While back in the beginning (about 8 or 9 months ago), everything was runing flawlessly…..

That’s why I just signed up with HostMonster…. at least, I can contact them with online chat…and they resolve my problems at the same moment…

“First thing first. if you are on a shared hosting and want a good email”…

here’s what to do…. don’t use DREAMHOST!

my email has been down so much in the last week it’s ridiculous! and my sites are slow if they decide to load that day. i’ve sent numerous tickets to support and they’re just announcing this now?! with severity “low”?! hahaha. you guys are GOOD.

yeah yeah yeah… “you get what you pay for”, right? well with this level of service… it should be FREE then…. and to those “employee owners” who will reply to this and say this happens with everyone - i disagree strongly… because this level of unreiliability is unacceptable by most hosting companies.

“Severity: low” is definitley an understatement.

At least it says “********* Critical Announcement ********* ” in the support panel.

Has anyone seen google’s announcement for a new feature? Everyone will be able to chose their own “from” so you can have all email from your domain to gmail and when you reply IN gmail you can choose to send it so it looks like its coming from your domain.

A suggestion for anyone whose email issues cause big problems.

I have to say, I’m very unhappy with the level of service I’m getting from Dreamhost. As others have commented, I rarely see a day where I don’t see issues with my site and email access. Luckily I don’t use Dreamhost mail for routine email; however, I do rely on my Dreamhost email to alert me when someone has made a comment to my blog. I’d really appreciate seeing some sort of direct communication from Dreamhost detailing what they plan to do to address these constant availability issues. Something beyond acknowledging the problem has to be done.

[voss]$ uptime
11:11:55 up 4 days, 5:44, 10 users, load average: 129.83, 79.14, 49.60

Ouch…

funny, I had those same problems, I’m on Barqs server, not on the list.
Geez, when is this gonna end.
I don’t like to be a complainer but there is a pattern of unreliability. Oh I hope note.

Gmail has been down for a LONG (9+ hours?) time. Maybe related issues? Anyway gmail wouldn’t be helping you out today!

March 1st, 2007 at 11:19 amDave: Dreamhost user Says:

Severity: Low ?? I sure don’t understand this?

[seltzer]$ uptime
11:17:46 up 4 days, 5:50, 5 users, load average: 10.07, 13.06, 12.91

And I still don’t have email.

Really? I’ve been using it all day… or are you talking about through outlook?

For all you people telling us to go get dedicated or don’t use shared hosting or that the others are the same that they just don’t tell you:

WRONG! My previous host had a few glitches with email here and there but nothing even remotely as bad as DH. All in all I have dealt with about 20 hosts and again, none of them have been as bad as DH. So please don’t tell us you get what you pay for and all that jazz because NO ONE is getting what they paid for. I paid for DH to host my sites and email with reliability that was promised. I am not getting that reliability and so no one else is. I could go to brinkster where some of my other clients are and see zero problems in the past 90 days. I have been a customer for only about 2 months and it started out great then slowly went downhill. I really don’t feel like 90 days is a proper judge of how a host is, so I am sticking with it because I just feel like these issues are going to be behind us.

Huh - first issue I’ve had on Fiji in the couple months I’ve been here - explains the delayed e-mail last night. Good luck getting it fixed, and thanks for taking the time to keep us informed!

Cheers!

Complain complain complain.
Waah.
People, I’ve been with DH for over 2 years. This really is a small hiccup in their level of service.
They have an excellent track record.

Dreamhost has served me well. No complaints from me. I am getting frustrated with Gmail though: could it be a related issue?

Hey - could you guys bounce Ralphie while you’re at it? It’s been glitching seriously for more than a day, shutting down a commerce site. My PEOPLE ARE DYING! request has not been acknowledged or responded to. So in the event you’re paying more attention to this thread than your support queue, please restart Ralphie.

BTW, the whole cutesy “PEOPLE ARE DYING!” option, which was amusing back when Dreamhost took less than two or three days to respond to support requests, has come to really annoy me. (A lot.)

When by blog is down … i loose money and visitors everyday. How am i supposed to pay DH if i dont make any ? Plz consider this as a serious issue. I joined DH last month and its been nothing but problems eveyday.

well google apps for domain mail seems to be up - don’t know about regular gmail being up or down. would be curious to hear more about the domain mail there though.

as i guess we all expected, google is splitting the domain services into two levels of service - standard and premier btw. premium will be $50/yr and promises phone support and 99.9% uptime.

cb

its 97 days back money gurantee, right? i think its time to use it, as long as time lasts.

Is the panel a scheduled project as well? Because that’s down too.

You guys are quickly destroying what were otherwise two good business reputations - mine and yours! Please spend the necessary effort, time and money to get this fixed correctly or we both risk being out of business soon.

You owe it to both of our companies.

I am extremely dissapointed with DreamHost - more like NIGHTMAREHOST!!! I’ve been with them for a little over a month and have had nothing but trouble ever since. I will be cancelling my sites on NIGHTMAREHOST soon and moving to a REAL site host. Trouble, trouble, trouble is all you ever have here!!!

Panel down here too!

Down down down

Damn - I can’t even get in to the panel now - says server is DOWN - typical NIGHMAREHOST issues…

I just looked back a couple pages, for kicks, and counted how many problem posts there were in feb alone - 28.. hah is that a coincidence or what? 28 days; 28 problems.

now I’m no mathematician but does that ratio seem a bit off to anyone else?

Uhhhh guys???!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is BAD BAD BAD! Things better get started up again, or I am leaving!!!

I would also expect 100% complete honesty about what is going on, on the status page! My business depends on my e-mail working properly, and my website being active!!!!
|

Tick, Tick… 12 days remaining on my 97 day guarantee. Looks like I’m back at it… I can’t even run my webmail properly, the pages stop reloading and it’s dead again.
Doh, there goes the Control Panel. This isn’t going to work for me it’s been nearly a week of this crap.

Wow, I sound just like the rest of the people who expect something for nothing. Too good to be true I guess.

OMG………………………………………………………….. *panic*

WOW this is just insane. I have used Dreamhost for YEARS…. but in the past two months has caused me to start looking elsewhere for something more reliable… as I understand a samll outtage a few minutes but these have been hours if not days of outtages over past few months…

Man… I can’t even access the admin panel. A primary part of our business has just been put on hold until I can get in there. Yee-haw.

OK - for all of you who keep taking sides with Dream Host and telling us to go pay more for better service - GET REAL! There are hundreds of hosting services out there that are the same price as Dream Host and don’t have this kind of downtime. I would have better luck keeping my website and email hosted on a dial up connection at the rate we are going with Dream Host. I too am a new user on Dream Host (~4 months) and I have opened more issues in 4 months than I did in 3 years with my former host. I thought they had issues until I moved here. Everyone I had talked with ranted and raved about how great Dream Host was…boy were they wrong! I have opened several tickes for extremely slow web service - heck it takes 5+ seconds for one of my sites to display the Joomla site is down for maintenance message.

As many here have stated there are other alternative services that offer much better service, better uptime, and all for about the same price.

If all of you who are still happy with Dream Host great…you can keep reading there extremely long list of issues on their status page, sit around and slam those of us who are not happy, as it is apparent that you have absolutely nothing better to do while you wait for you website/email to come back up as well!

looks like they were busy deploying a new version of panel. looks nice. hopefully now they can start working on this low severity issue that has made may day hell

Ah - and another thing how many servers have to be down for the severity to be HIGH? They must have several other issues going on as well for this issue to be of low severity!

LC - I hear you felt the same way when I read about their updates….figure they would get their systems running smooth before they started upgrading!

Now that I’m with Dreamhost, I know what it means to have absolutely rock-solid servers and 100% uptime. It means not hosting with Dreamhost.

Time to pick a new host and cash in that 97-day guarantee. BTW, does anybody know how to do that? Guarantee isn’t much good if nobody responds to you.

what the crap the putting in a new panel… shouldn’t be more concerned with these issue… as my server isn’t even listed and my sites are down.

Where do we find updates on when these issues will be resolved. My email have been wonky for days now.

Bigdave, agreed about the new panel announcement. They really need to get the basics down first - bad timing!!

We did have a momentary break here, and many of us received email at least once this afternoon.. but for a business that depends on email communication with clients that’s a very difficult situation to classify as “Severity: low”!

Raj.. I have to say that if you have issues with paying the very inexpensive hosting fees here because your blog is down, maybe we could each send you a dime so you’ll be covered for this month?

My website has been online; but email is a huge issue this week. I signed up with DreamHost back in December - we had some limited issues before, but this week has been bad enough to make me consider an alternative for email.

How important is your email? We had an Exchange Sever on site for years, switched to a much less troublesome xServer/Communigate set up for a few years, then the company downsized and was purchased by new owners. We now have email out of house, but given the problems this week we are considering going to hosted Exchange Server. Leave the website here, but move the email to a more dependable place. Come on.. any one of you has a clue where to go get the kind of storage space and features that DreamHost has for the same money, please tell me!

Woohoo i think my sites are back up!!! let hope they stay up…

Why is it that so many people have joined within the last month. I’ve seen this way too much to be believable. Dramatic effect, it seems.

I’ve been with DH for almost 2 years now, and these problems have (at least for me) only been a problem WITHIN the last month. I suppose it’s the Y2k7 Bug that’s been floating around. My clients have been happy. I’ve been quite happy. Today, I was unable to access MySQL, while I was updating the site. I immediately contacted DH and in less then 15 min. it was up and running.

I can’t explain the issues that have plagued DH for the last month, but it seems to be specific to particular servers (not system-wide) and I’ve been very happy with the service.

rob

Sites are up (they were slow but never down), but my email is still down, even though I received an email at my secondary email stating they thought the problem had been resolved.

Good luck guys! I’ve been touting your services to everyone I know; I don’t want to change my tune any time soon.

My sites are back up, too. Mostly. If this happens again, my sites being down for nearly 24 hours, then it’s time to leave.

Nice new panel, btw.

This is ridiculous, I need my email sooooo much as well!

Soooo annoying… People at work are waiting on me and I need my email…

ROBJ - I am glad to hear that they fixed your issue quickly…but for those of us with out service for days no end this is really bad. As for the new users…maybe it is that the put in a bunch of servers and added hundreds of accounts in the last few months. Now they realize that they can not support all the new customers. When I first signed up with Dream Host they response was great…but it soon became anoying to have to open issues almost daily. My server TAB has been slow since the day we signed up. I have opened more issues than I care to about the slow site. Figured I could live with it…but not being able to check email has me looking for another service. If Dream Host feels that updating their web panel, and doing install updates is more important than getting their customers up and running…it is clear that I have choosen the wrong hosting service.

This is indeed getting a little irritating. I am not losing money or anything (if earning money was my priority I wouldn’t be on a low budget host like to many cheapskates that comment here), however I need my email to be more reliable than this.

Could we at least get a better update than: “File Server Issues” What exactly is the problem, and what are you doing to correct it?

I’m sorry to say that DH has lost my business. Once things come back up and I can get my email again, I’m switching to a new hosting provider. I do understand there will be issues and problems, but the lack of communication with your customers is something that I cannot tolerate. I mean, how hard is it to post periodic updates on what you are doing to resolve the problem?

GET REAL - I just had a client registered on that same server (tab). Checked it just a moment ago. There’s a 2-3 sec delay, but loads fine.

Again? What is it with the beverage servers? I moved to DH about 3-4 weeks ago (to evian server), and while I am glad you keep us updated of what is going on, it’s getting a bit much. Yes, the hosting costs next to nothing, but still..

RobJ - Have them try to check their webmail or email and they will be down - I can handle a 2-3 second delay but no email is the pits.

I signed up with Dreamhost about 3 years ago. I added so many domains it was crazy and then out of the blue came problems. I had all of my eggs in one basket and it was the biggest mistake I have ever made…

I moved my clients sites one by one as they threatened to go some where else. I moved them over to a dedicated server at 1and1.com It costs me 169.00 per month and I can host up to 99 domains.

Because my clients sites are database heavy, I have only moved the ones that complained. I still have about 6 clients left on Dreamhost’s system out of the orginal 60.

Moving clients/websites is a pain and I feel they do not, nor have they ever lived up to the 99.9% uptime.

Well…. after another phone call today, I am off to moving my final sites. Dreamhost’s panel is excellent, their staff is super friendly and helpful, their hosting pages are unbeatable for price, but their HOSTING SUCKS… and that is why we are all HERE>..

So if your site is just a “Hobby” thing… or a personal blog site… I’m sure you are one of those people on here supporting Dreamhost waving the flag….

But if you are in business or have a site that is business related… Its your own fault from this day forward if you Host at DreamHost.com because its unreliable and not cut out for business hosting.

You don’t have to get a dedicated server… but it wouldn’t be a bad idea if you did~

@Robj: It is good to hear, so to speak, that the problems have only been the last month or so. You saying you haven’t had many problems in two years is exactly what I needed to hear.

I still feel like this is going to be solved for good, at least I hope. I surely don’t want the hassle of moving my clients to new hosts. Lets get it fixed please.

Can anyone tell me where Google reports their downtime? Really, if you can, I’ll drop DreamHost right now (I have no clue where I would leap to). If you can’t, please, YOU DROP DREAMHOST. That’s my bet! My website/email is up, and I’m sorry that the other 1% of the servers are having difficulties. Use the support tickets, and maybe you can help DreamHost get those 1% back up. Troubleshooting with supportive broken tickets helps to get the issue resolved faster. Complaining here doesn’t.

And no, I’m not a DreamHost employee, but I wouldn’t turn an offer down!

I have been with DreamHost since 2002, and have @ 15 clients using them and probably another 15 domains - Half of which are down. I would have to say that the level of reliability has definitely been on the decline over the last year. I have clients hosting their own email on W2k3 Small Biz Servers that have had significantly fewer issues. I have always felt they were a good value and quite reliable, but this is getting to be to regular of an issue, and as far as my clients are concerned, this is my fault, not DH’s. I am going to be looking into other solutions, for the head aches this is causing and the potential lost revenue, I may opt to get a T1 with a backup SDSL and host their sites myself. Not really the route I want to go but will have to, if this is not resolved ASAP and/or another incident remotely significant occurs in the near future.

- I knew I should have kept that brochure for the truck driving school

Severity = LOW ?!?!? Maybe low for you, not for US! It’s not only tiresome, it’s a disrespect.

I just got an email from DH stating that the outage is resolved. Well obviously that is not the case because I still cannot check email. I reported them again and it is at unverified. I guess until someone reports the outage again, are we stuck?

Site is a bit laggy but functional. Mail is a total loss. I do hope I’m receiving the mail and are just unable to to check it at this point.

@ Jay: are you actually hosted on one of the named affected servers? My website is up and has been for some time, but my email is down and has been down most of the time for days, with the occasional brief access window. My sitecheck account (which checks on availability of http and pop mail) has sent me an email advising they are no longer going to monitor my domains due to excessive downtime, and that I should contact my host and sort things out before I use their services again.. I found that pretty amusing for a minute or two.

GET REAL - Email is up and faster then the website.

Seriously, I feel bad for all the new members the have signed up recently and have been having problems. I’m managing 6 clients on 4 different servers, all of which have seen nearly no problems. Tab server is having a delay, but all functionality is there.

But I think it’s true about the addition of new servers/users having problems. I don’t really understand why all the servers aren’t configured the same (assuming the problems are server specific). When I found the perfect working environment for my home linux server, I’d changed nothing different as I updated to a better hardware or even a plain old reinstall.

Server Beverly, from what i can remember, has seen only a couple hours of down time in the years I’ve been on it. So take the setting from it and install them on all the bunk servers. Simple.

rob

Jay-

I’d love to help them troubleshoot, but they DON’T RESPOND TO TROUBLE TICKETS!!

I’ve submitted several over the past few weeks, and the response time is NEVER less than 6 hours. I’ve had the latest one in queue for about 17 hours 17 minutes without any kind of feedback, questions, or reply whatsoever. My only clue that they MAY be looking at it was when this message here was posted.

(Of course, some smartass will undoubtedly come on line and say I’m lucky to get an answer in 6 hours because DH says we’ll contact you “within 24 hours.”)

It’s almost as if they want us new customers to go away or something.

I’m currently looking for a new web host.

If anyone has any suggestions, feel free to contact me. chris.llorca@gmail.com

My clients are more than upset at the amount of downtime they’ve been experiencing, and I can’t handle their calls any longer. I’m going to find a new host, and move all their domains over there. I’ll leave my domain for last since I paid 12 months in advance… Now I see why it is so cheap.

Chris

4:59pm… Still no e-mail and this problem is marked as “low”? No service = high priority.

Low priority, huh? I hate Dreamhost.

This is really getting old!!!!
Every day my e-mail server goes down.
How much longer do you expect your customers to put up with this!!!!!!!!!!!!

Mike -

I understand the frustration with the recent outages. They’re driving me crazy as well, but I must say that of the several *site specific* trouble tickets (as opposed to just reporting in on a global outage) that I’ve put in in the past few weeks, they’ve always gotten back to me within an hour or two. Actually, it’s the responsiveness that’s kept me hanging on through the recent troubles. Not to say that excuses the downtime or makes me feel any better about it, but just to let folks know that as far as my experience goes, they are keeping on top of site-specific trouble tix and getting back to users.

This the the most piss poor service Ihave ever experienced. I have been with Dream Host now since 2003 and each day/month/year it is getting worse. I really wonder just how many machines they have compared to what they want everyone to believe. What a load of BS. We all need some satisfaction.

WTF

Strike 2…

Response I received…

“The Severity in this case is marked low as the email is still loading but
very slow and email should not be lost /bouncing
It a slowdown effect. Plus our admins are awae of what is causing this
and just need the time to correct the issue.”

Perhaps people need to let them know that email/webmail is not working at all? Even slow service would be nice for me after at least 5 hours without any email.

great i see your frustrations people but if you are running a business, and earn money, try investing more than 8 dollers a month for your hosting. And if you choose not to then don’t be complaining here.

the response time of webmail has seen a vast improvement; instead of waiting for a timeout, the “cannot connect to IMAP” errors are coming up immediately. sigh.

What’s annoying when the email goes down are those little Outlook windows that popup asking me to enter my password. If I happen to be typing at the time that a window pops up, it automatically starts typing in the window.

LOL JLP OMG I HATE THOSE those damn little windows piss the fin shit outa me, i just half to end process from task manger cus i get so pissed

Caray muchachos, me cambie de hosting precisamente por problemas con el correo electronico. Arreglen todo de una buena vez.

i’ve got some old email sitting in my inbox - anyone else finding that in the rare moments when your pop client is able to connect DH just keeps downloading it over and over again?

It seems my mail is getting through, although the situation is very slow and I face the frustration of my mail application popping alerts that passwords are being rejected. I understand it’s technology and problems occur, but I hope a more permanent solution is being found. Continuous outages were the reason I left my former host for the Dreamhost service, and the issue there seemed to be a number of accounts being used for spamming and other unsavory activities. I would hope that (a) this is not the case here, and (b) if it is, that such accounts are closed forthwith—along with the slowdown and outage issues, these kinds of customers lead to servers being universally blacklisted and blocked, and that is not a situation that can exist for me for even one day.

Thanks for the attention, and please keep the updates coming.

I will be happy to see this fixed also. And to echo the others, i’d like to see a little more worry from the support staff about this problem.

March 1st, 2007 at 2:13 pmKevin Hatfield Says:

whoa…when did the panel change?

Ever since this power outage last week, my mail has not been consistent at all. This post says resolved, and it most definitely not. I still cant retrieve my mail via IMAP on only sporadically over POP. This is getting ridiculous. I understand there were issues on Sunday, and I am sure everyone has been working non-stop, but it is now Thursday and I am not completely back online. I just switched to this service in Jan, and so far I have had about 80% full service uptime.

Side note…I love the new panel interface. Now if everything else worked that would be great.

is it actually, factually fixed? because i managed to log into webmail once before the IMAP errors returned. i’m on Lipton.

I don’t think the dreamhost folks actually read this status list. It’s just a form of therapy.

Webmail just started working for me on Seltzer…

The $8 a month argument is flawed, what if I am a small business and investing $80 a month for hosting like the upper level plan offered by Dreamhost, would I be in a better position to complain then? NO! Better to say, “If you have not signed a Service Level Agreement of some kind then don’t be complaining here.” Because damnit people, YOU SIGNED UP FOR A SERVICE WITH NO GUARANTEE. You are getting “BEST EFFORT SHARED HOSTING”. As a guy with a couple of very very low traffic sites who uses Dreamhost to host pictures and crap for his family I am ECSTATIC at the cost and features provided by Dreamhost. But as a contractor and a small business owner I would be NEGLIGENT to host clients with a need for high availability with a provider where I have ABSOLUTELY NO GUARANTEE of service or restitution. Seriously, all you people with “clients” complaining about how how their uptime and email service is “crappy”, I hope they realize, for their sakes, that the person they purchased services through, namely YOU, are “crappy” for trying to make a fast buck at their expense.

March 1st, 2007 at 2:25 pmKevin Hatfield Says:

Completely agree. I love DH and the service is great. People that claim to make thousands a day or “losing thousands and hour” and “clients”…If your going to only spend $8.00 a month for your clients and your “thousands of dollars” that you make over a few hours. Life is hard. We still get way better service than what we pay for.

Last week, I was one of the users whining, but in the end, I doubt I’ll be leaving DreamHost…besides, if you got a Shared plan, you can’t expect it to be up all the time.

Dreamhost: I love you guys, there is no webhost company that is easier to deal with and more personal than you. But this is getting out of control. Outages every day!!! Email, power, sql . Get together and start working on a plan to keep services up.

Urgh,

I signed up in December and it seems there has been nothing but problems ever since. I am sure this is just a rocky patch, but I sincerely hope you get things stable real soon now as it is beginning to wear a bit thin.

I do understand that shit happens though, and I like the *idea* of the service - I’d just like to see it work for a week without glitches in my hosting or mail!

:-)

This is not uncommon. These types of glitches are VERY common with Dreamhost. I hope they’re reading all these comments because it appears many, many customers are tired of the service interruptions. I am. I have about a dozen e-mail addresses and when my entire bank of e-mails go down across all of my sites (as they are right now) I know there’s another problem at Dreamhost.

Come on, guys! Get your poop in a group. You have customers now. But when would-be customers read all these comments from dissatisfied current customers you’re going to lose ‘em before they even sign up!

How about compensating all current customers with an extension on their service plans for all these problems?

To the haters who tell me to get a dedicated server: as I said, I’m not complaining about “mission critical” outages. I’m complaining about basic reliability and service.

I don’t expect cloth napkins and waiters at McDonald’s. But I do expect warm food and the ability to “hold the pickles” if I ask.

Right now DH is serving cold, stale food and ignoring my requests to hold pickles.

The “get a dedicated server/SLA” argument is a red herring that has nothing to do with my actual complaints. Stop using it.

Is there a way to have like a maintenance screen whenever this happens? This at least will tell the people trying to access your site that we are still there.

Thank you, Mike. I don’t think expecting working email is asking too much - it is what they have agreed to provide for whatever the cost per month.

If they can’t do it for $15/month, at least set my expectations that I’m not really buying reliable service - not “DreamHost has consistently garnered customer praise and a reputation for rock-solid reliability. “

Slowdowns. Heavy slowdowns… 5 mins to get a page (but I’m pretty sure that’s DB-related.. playn vanilla html pages works fine).

I’m on chalmers..

For you guys waiting for email… get google apps for domains. It’s free. You won’t have email problems after that, good web mail, pop, spam filtering, PLUS if you move web hosts you won’t have to worry about moving email accounts.

I have been with DH for 4 months now and I am getting a little fustrated with all this down time. DH came highly recomended, so I prepaid for two years, So I am sort of stuck here for a while atleast. Right now I am checking into a way to have a second host as a backup for when this is down again, It will automatically go to the second hosting site.

Would someone with a gmail account please send me a invitation.

Kevin Hatfield whoa…when did the panel change?

Dude that panel is amazing, maybe its there way of saying sorry? i love it

Thank you so much dreamhost

Frank:you don’t need a invitation to sign up to gmail anymore. jest go to the gmail site and sign up

Moving to VPS Plan on a different host,

Agree with those who say that for $8 a month, you can hardly expect 100% uptime, however dreamhost are partly to blame as i feel that they have taken on too many clients that their data centres can handle, which has caused a massive problem, and excessive work for them selfs in repairing the problems.

BTW, i would like my email please!

My site on pellegrino is unaffected.

While it’s really frustrating with all these problems lately, I do appriciate that we are being informed properly. I’ve experieced similar problems with other hosting and e-mail providers where they basically don’t give a crap about notifying their customers.

Today we experienced so much downtime with Dreamhost that we decided to move on to a different provider. I recommend that all of you who expressed their frustration here do the same. It can’t get any worse than this. Dreamhost is just not a mature service that a small business like ours can rely on.

March 1st, 2007 at 4:44 pmGraphicdisorder Says:

We are shopping now for us and our many clients for a new host. This has taken way to long.

March 1st, 2007 at 5:04 pmWhat Happen? Says:

All your drink server are belong to us. :-)

this bullshit company of assholes must get down, tell to who ever you know, to not ever give them a new member, they are squalor

March 1st, 2007 at 5:25 pmChristopher C Says:

That list of servers makes me thirsty for some reason :D

I just don’t get it. All these people complaining about losing money because DH e-mail is down? WTF are you putting you business on an $8/month hosting service for? Sorry, but I think you are all idiots. If you make money off your site you should either pay for guaranteed uptime (not for another cheap host that is up more often) or just sit back and accept the fact that you are already milking your customers enough. Give me a break!

The new panel is too bright. It burns my eyes.

I’ll tell you, I am getting feed up with this also. I would be out of here also, but I paid for 2 years up front and an ip address for a year. They have made quite a bit of money from the ones who paid up front and leave.

this explains my mail going down all the time. it’s getting very annoying. thank god i have gmail doing backups. jeesssus. i’m moving already, but i kept my account for another month while i sort everything out.

I personally host my e-mail with the big breasted lady host, while keeping my web site on DH. Since we are stuck registering .com, .net and .org anyway it doesn’t really cost me a dime extra. I did not do this due to reliability issues, but rather because I though the other host had better e-mail function.

Yes, the outages have been annoying, but the complaints have been low.
Well worth the hassle if you ask me.

Can you please add back the disk space and bandwidth meters to the side?

^^ I was talking about the admin panel.

Click on the account status on the upper right hand corner. I found this by accident

Several servers non-functional, and severity is “low” ? O RLY?

well if all the haters leave DH, then that means better performing shared servers for folks like me.

I’m not an $8 a month client, I purchased the full Business Plan for 2 years up front, about $1500. I’m still within the 97 day “no-questions refund”, and I’m leaving. Luckily, I still have my previous site running and I never fully transferred over to here yet. But from what people are saying, and what I’m seeing, this place would not have anywhere near the reliability I need for a business site (and e-mail), even if I had resolved my other issues with php. BTW, I’ve been running my site on another shared host for 3 years or more, and rarely experience anything like what people above report. Good luck, all.

Actually, I’ve been here two months. I have five sites hosted here, the uptime is still 98.91% even counting the outages and all in recent days, which is pretty close to the standard 99.9% that others proudly boast about. In a few days, it’ll be back over 99.9% too.

So basically you paid for something you have never used, or only partly used, and you aren’t giving it a real try.

Oh well.

Peace,
Gene

Anyone who is saying that this is poor quality service or “what’s with all these problems and outages” is an absolute joke. The one thing I appreciate most about DH is the fact that this page is online. A place where they keep everyone informed. Any other host only tells you that something is wrong if it takes your site offline. They don’t tell you if it “slows down” or other peoples servers are having problems. Someone talked about email and why not just use gmail cause it never goes down. ITS RUN BY GOOGLE! THE MOST POWERFUL INTERNET FORCE ALIVE! THEY CAN AFFORD TO HAVE 2 SERVERS FOR EVERY ACCOUNT YOU HAVE! GOOGLE HQ COULD EXPLODE AND YOU WOULDN”T KNOW IT BECAUSE THEY HAVE SO MANY SERVERS AROUND THE WORLD! DH is outrageous BANG for your BUCK.

I havn’t had many problems at all, just a few emails not working over the weekend.
Can someone tell me where the details for uptime are? People have been quoting what theirs is but I can’t find the details in the panel.
Thanks

To all you people who say you’re leaving Dreamhost and going with another hosting provider:

which providers are you considering? Can anyone share their experiences with different hosting services? Preferably in the same price/feature range as Dreamhost? I was considering bluehost, but dont really know their reputation. Though, of course, I’d only heard good things about dreamhost’s reputation until this week. I’m still within my 97-day window and have had a bad enough time here I figure I might as well try something different while I still can. Obviously you get what you pay for, but I dont want to just keep hoping dreamhost will get better over the next 2 years.

Any recomendations?

“The network fileserver is still updating. It’s about half way done. Please allow a couple more hours for this processs to complete.”

That was more than a couple of hours ago, how about an update?

Dreamhost is a good value, however, for reliability, it might make sense to get another equally “cost-effective” hosting service and duplicate your web files. If DH goes down just switch the DNS to the other provider. Same for mail. It might take just a little while for the change to propogate, but certainly less than the current downtime. My son’s got his domains on 1and1 - they have a terrible reputation, but so far he’s been happy.
I would agree with the other posts here that for critical domains it would make sense to deal with a company that provides a SLA commensurate with the value of the services needed,

“…well if all the haters leave DH, then that means better performing shared servers for folks like me.”

QFT.

March 1st, 2007 at 10:13 pmRalph Demarco Says:

I hear everyone talking about the problems with their emails. Let me share an observation that will stop your heart if you have an announcement list with this company.

Some of our editors were just getting ready to send to our our opt in mail recipients and guess what?
The dreamhost system just told us that we do not have any announcement lists!!!!

I don’t know if I should panic or shoot someone, but to think that we might have just lost over 10,000 opt in email addresses per list is too much to absorb for a normally calm person.

Our international publishing firm has been with Dream Host for awhile, nothing out of the ordinary to report in terms of challenges. The bandwith is great at a very low price. However this situation is causing more than a few people to really start sweating and to look at this situation from a checkbook and reputation perspective. How much does losing face cost in this competitive climate?

Don’t kid yourself we are all in business in some way or another. That is why we are here in the first place.

I have two Gigantic concerns. Does dreamhost perform regular back ups and do they know how to restore the data to it’s previous state?

I can live with the developers not knowing how to do a simple integration between the control panel and the back end. But…
*This message is not for the other users out there and is intended for Dreamhost only. If they are monitoring this board* …If you lost the opt in mailing lists to everyone that has posted on here you can imagine that a lawsuit will be the least of your worries. Tell the panel wizard to forget about the look of the interface for the time being and take care of these clients out here. They are Jumping Ship in droves! Everyone here hired you to make them look good. We don’t look good with egg on our faces and neither do you.

I’m on gower. My website is still functioning. I don’t see a response about Gmail’s system status. What about an uptime?

I find it hilarious, but not surprising that people who pay ~$8/mo for hosting want to get hosting for free in return for downtime. You want $8 back? Ouch, you’re really desperate to get to $1507.95/hour. Really, Google has a webpage builder, email for your domain, etc. Go to Google, where they offer everything for free. You should let your customers know about Google storing their data for long times. I’m going to stay here where I don’t see any ads.

And for backups. My gosh, use a crontab to copy the FILE!!!!! I spent more time on writing a 50 line script than it took to add a crontab. On second thought, don’t use a crontab. At this rate, the servers will crash with the level of energy put into your own business plan and checking that things work correctly.

I refuse to read this crap anymore. This is less entertaining now. If you threaten to leave, why are you still here!?! We don’t care. You’ll lighten the load on the servers for us!

Jay, your response is really interesting for a guy who said he was NOT and employee for DH.

It’s sounds like you thought that last guy was talking directly to you because You are taking these problems really personal. Are you one of the developers checking this board to implement damage control????? Your statement about writing scripts and adding a crontab gave you away my friend. Not too many people on here would know how to do that. Just fix the damn problem instead of hanging out on here. You can pass this report on. All of The paying folks are STILL MAD!!!!!!!!!!!!!!

I’m curious as to why this is a “low” severity problem….over 60 servers not working correctly….

What would a ‘high’ severity be?

Personallly my site has been inaccessible for about 30 hours. And by inacessible I mean it just won’t load, it doesn’t throw any errors, it seems it can’t even get that far. Just as an experiment I left my site “loading”, and came back to it about half an hour later….still hadn’t loaded, but it hadn’t timed out, which wierd because just about any other site I visit (by typing the wrong address) that doesn’t exist times out after about a minute.

I’m just glad I’m nbot one of those people that relies on my site for income.

Why do so many DH fanboys assume that all the people complaining here are on the cheapest plan? That argument is bunk.

Oddly enough, access to email via SSH + mutt is slow but basically ok. Via IMAPSSL …no way.

@Vee: I agree, and also all the plans share the same servers and resources, so what the heck does it matter. When you pay for something and you don’t get what you paid for it doesn’t matter what the cost. And to all those that are saying you should know better then to use shared hosting for business: what the hell kind of response is that? Ok so you only use DH for your personal sites and not business. Well I would wager that most of the DH customers are BUSINESS customers. DH is not in business to be a *personal* web host. If they were targeting personal they wouldnt be in business today. So that is just not a valid reason as to why we can’t expect 99.9% uptime. Sorry but hosting is what DH does, they are the pros at hosting. Don’t belive me? Read the DH about us page. Dedicated schmedicated….

It was almost 12 hours ago that they said it would be a couple more hours till it was fixed. Was that a typo? Come on no where have I seen that a couple = 12. Give us some feedback as to what the situation is.

March 2nd, 2007 at 1:01 amHemanshu Narsana Says:

This is crap man. I have been having this issue for the past week, and unfortunately their upgrades seem to run at odd hours in the US, which gives me the bad end of the bargain as I’m in India and it’s never working during the day…. *Mutter mutter*..

The outages are getting out of hand now, what are some better hosting sites? I don’t mine paying more If I know the service will be better

I use anhosting.com now…they are top notch

How difficult is it to set up a back up host?

my site freeze totally, not only for 16 hours. what the…

I’m in the UK and my sites have always loaded a tad slow, as expected. But now they take as long as 45-60 seconds :/

Hey guys have you seen the brand new DH web panel?
it rocks! a new design and a quick load…

To those of you thinking about Bluehost or HostMonster, they are the same company, and that’s where I just came FROM. Not only did I lose my email on 8 different occasions in my first month with them, but the email was actually LOST, as in BOUNCED back to the recipient! There were problems with file permissions a few times, but they never told me the reasons for the other times. And it was up to ME to tell them about the problem before they would fix it…

Friendly customer support is just a phone call away, but I just couldn’t stand not knowing if my email would be delivered to me successfully tomorrow… And that’s why I’m here now. lol!

Going crazy here. Most of my forward-only email addresses aren’t working. No bounce message, no delivery, nothing. Just black holes. Can’t even imagine how much mail I could be losing.

Can’t believe these problems are categorized as low priority, since my ability to receive email is essentially crippled.

All of my domains are un-accessible as of 8:57 a.m. EST March 2nd. Are you still having problems?

March 2nd, 2007 at 6:40 amGoodbyeDreamhost Says:

I’ve just about had it myself. Even when it works, IMAP has been very slow. I’m thinking to go to Brinkster. Anybody have any comments?

how about an update? it’s been almost 24 hours….

Website seems happy (welchs.) IMAP is functional, not wonderful, but functional (spacey.) Webmail is a quite pokey. I don’t *appear* to have missed any messages, there’s no blatant gap in timestamps, but no way to know for sure.

I Found Free PlayBoy Girls, you need view this.
Absolutely FREE PlayBoy & Penthouse:

http://www.girlsupdates.com/gateway.php

Still going slow.

On top of all that, the speed up of uploading to the ftp servers to update the sites is atrocious.
I’ve got a few stats and gifs on my page thats indicating its going down very often for short periods of time - in general its not a good time :/

Brinkster gives you exactly ONE 100MB MySQL database. That means a single database, with a hard limit for a forum, WordPress blog, etc. Doesn’t sound so good to me with all the high bandwidth and storage promises.

Peace,
Gene

my sites go on very slow.

I woke up this morning hoping this was all some nightmare… my site was inaccessible, and my email wasn’t working. I was wrong, this is in fact a reality, and is absolutely ridiculous. I’m glad we (your customers) are a “Low” priority. That makes me feel all warm and toasty inside.

Now, people above said “You get what you pay for” and “if you have clients reliant on your web host and you use Dreamhost, then its your fault you chose such a bad host, etc”. Well, my website is my own personal website which currently is hosting my resume, my portfolio, and testimonials of my clients, as well as an easy method for my clients to contact me. When my website is down it means a lot, especially since I am currently looking to relocate and employers need to be able to see my resume and get a feel for what I’m about. So excuse me for thinking I could get hosting for $8 a month and it be stable and consistent. I have actually paid similar prices in the past and had way better service and experience than this.

Dreamhost, you might want to jump in here and tell us that you’re working on it or you fixed 1 problem and are tackling the 3,000 others, or something. Give us a glimmer of hope. If anyone feels like suggesting a new web host, I’m all ears.

Thanks,
Chris

PS- My box “Brandine” isn’t even listed in the boxes to worry about… yet, its down.

17 hours ago, there’s an update to say it will be “a few more hours.” My site is still down. This is getting very tedious, and I don’t even run a business on my website.

This is starting to annoy me now. It seems like my email works for a little bit then just crashes. I really wish they would fix this issue already. Last night, it was working fine, this morning no luck.

my sites is down

Email down again. Clients unhappy… HULK SMASH.

DH - nice looking panel brand spanking new panel…. too bad the hosting is pretty unreliable. Maybe you spent way too much time prettying up your C panel and not paying attention to your servers.

March 2nd 8:47 am, day TWO of no SERVICE. E-mail working sporadically.
The SIX plus sites I run on dreamhost have all been DOWN, and NO STATUS UPDATES from DREAMHOST but:
Hey! We have a new shiny CONTROL PANEL???!!!!!

Come on guys!! LEVEL WITH YOUR CUSTOMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Here we are, again. I did get email twice this morning; but it’s totally offline again now. No update from DH to say why this is still a problem.. just “old news”. The new panel is nice; but to be honest I’d really rather they had updated that in the middle of the night, rather than yesterday afternoon. I imagine that’s why we couldn’t access the panel yesterday when so many of us were having email issues. Very poor timing. Yesterday my website worked.. today it’s very slow. But, I should be thankful for the small things, right? Slow is better than not at all!

Still slow on this end. Rough start to a site that went live yesterday, hehe.

What’s up??? Still can’t get mail???

March 2nd, 2007 at 8:55 amNavjot Singh Says:

Hey My Sites are running damn slow. What’s up with DH? NO Updates till now?

I think it should have been a warning that all of us ignored when a company calls itself “Dreamhost”
I am looking for a host that is AWAKE Godamnit!!!

Vine is down too. My sites (all hosted on it) are unreachable.

this is a joke…

What scares me the most is the thought that Dreamhost might be run by teenagers on break from cutting their parents grass! I am going to give it one more day (clients are beyond pissed what’s another day at this point) Hell they are yelling at me so much I really think my name is ASSHOLE thanks to Dreamhost. But if this shit is not fixed by tomorrow, I am going to have a friend of mine that is a writer for CNET do a nice little write up about this outfit and post it all over the internet. Good Morning!

One of my sites I have the domain name registered and hosting at DH is up. However, 2 sites where I have the domain registered elsewhere and point to DHs nameservers is down. I can FTP into those sites, but they’re both down.

March 2nd, 2007 at 9:25 amGoodbyeDreamhost Says:

I submitted an outage notification yesterday and got an email back from DH that the problem was “fixed”. Well, it isn’t.

What sucks the most is when I’m using IMAP with MS Outlook, and DH chucks a wobbly, I have to kill the Outlook process from my taskmanager. I have had to do this at least a dozen times in the past 3 days.

Maybe it’s not a file server issue but an issue with DH has run out of bandwidth and all the high utilization is due full queues and traffic getting dropped? That would cause tons of timeouts… Just a guess…

March 2nd, 2007 at 9:37 amMarkus Heilbron Says:

God this is starting to sound like that movie Boiler Room where they were selling stock that didn’t exist. If that’s true everyone using video and audio on their sites would be screwed and would have to go back to the Sectorlinks of the world where they charge you for every comma. Common Dreamhost prove us wrong.

skinner is down or something

Low severity?! WTF! My website has been offline for hours. That is ridiculous! It’s been like this for over a week. I can’t stand it anymore.

Hey guys, angry posts don’t help the server guys work faster. If you’ve ever been in or near the hosting business, you’d know that days like this are bad for everyone–customers and company alike. Surely there are some factors at play that we don’t know about yet. We’ll find out soon enough.

Both of my websites (one on squirt, the other on slice) are down again. Dreamhost sucks. I’m switching to asmallorange.com as soon as I have the money.

Dreamhost. You have failed teh internets.

Seriously. Why is this low priority? Do you not care about your customers?

2 years of service straight from the circus!

I could not in my good faith recommend this service to anyone at this point.

Why don’t you folks hire a real executive / manager that will get your crap in line.

This is overboard.

Better Business Bureau anyone?

http://www.bbb.org/

I have been caught up as well. My biggest concern is that some email has come through and some not and it seems random. Is this likely to clear when the issue is resolved?

every week dreamhost sucks and my sites go down…

Awesome!

One more time, again, again, again…

I´m so tired!

Take care with your clients!

Now I´m looking for another hosting.

The dream has become a nightmare. Even http://www.dreamhost.com is off. Still no updates.

Thank god I changed my MX records and hosted my e-mails elsewhere. At least the DNS servers are working properly.

No, they are not offline. At least not that I’ve seen.

And they did update this morning that most of the process is done.

As to the BBB: If you make a customer service complaint or request or have a billing issue that’s not resolved, perhaps the BBB would be called in. If you don’t like the service, that’s not a BBB issue. You try someone else. Otherwise, the whole thing is silly.

Peace,
Gene

I’m sorry, but I’ve had enough. I appreciate that you’re trying your best, but clearly your best is way short of anything remotely professional. The information you give is appreciated, but every single *day* there are problems with your service and I have not been able to check my mail or view my site reliable for many days now.

I’m now moving my stuff back to my slightly more expensive, but significantly more reliable, previous host. When I signed up with you guys, I wondered whether it was too good to be true. It is just that.

1and1.co.uk really kick your asses, I’m afraid.

all my sites is down…. and now dreamhost.com is down too!

That’s horrible!

OMG, tsunami in dreamhost.

Although neither of my host servers are listed (poprock, spunky & snowdrop) I’m experiencing some slowdown. Anyone from this servers also getting some problems?

all servers is down, I think

dreamhost.com is down

Ups. It seems the problem was an error in my programming. Sorry for blame you guys.

Dreamhost.com is working for me right now. :)

3/1/07 @ 02:32 PM: update half way done.
3/2/07 @ 10:38 AM: 81% complete.

30% in over 20 hours? I can’t help but wonder how much longer we’ll have to wait until this is finished…

agaaaainn?? why I always got into this server downtime???????
geezzz…

Weeee!! Back online! :D

After two days of excruciating slow speeds - in the middle of editing a WordPress site that feels like I’m back on pre-2000 speeds - these constant problems are getting daft. The FTP upload speeds are also terrible (and were before the outage and subsequent issues).

ERROR:
ERROR: Connection dropped by IMAP server.

*sigh*

just one day. for a whole day. i’d like access to my email without interruption.

*sighs* I just went down. My users are getting really pissy le sigh.

Weeeee!! Back offline, email dead. Message that it is temporarily out.

For Goodness Sake - i am a title agent and i have closings to email out - this is not working!!!!!!!!!!!!!!!!! my email is down again!!!!!!!!!!!!!!!!!!!!

Well my servers have been running slow for the past week or so…then it went down for awhile…now its back up and running great…so thats good…but the downtime Isn’t…

Can’t check my email from spacey. Get “connection reset by peer” when my imap client attempts to connect.

welcome to nightmarehost

You know, I’ve used a lot of hosts over the years, and they’ve all had similar problems like this, but dreamhost is the only one I’ve had that owns up to the problems and gives regular status updates, so I give them major props for that. I guess if I used my email for my business I’d feel a little differently, but seriously, I’m sure these guys are doing everything they can to get the email issues resolved, so chillax folks. :)

I’m within days of launching my site. And I have major concerns about the reliability of this service. I came to DH based on recommendations in more than one forum. But if this is going to be the level of service I can expect, I’m going to have to look elsewhere. I got a quick response to my ticket last night after the system-wide issue was marked “resolved.” But the email has now worked for less than 24 hours. And based on what I’ve seen in postings here, speed and uptime for a web site is dicey. What’s up DH?

yup, my imap server is not working either. this is getting ridiculous. i feel like stupid for referring friends initially.

like shit*

How many people need to complain about this before you guys accept that the severity of this issue is anything but LOW? We are experiencing outages here, guys! My e-mail is, yet again, inaccessible. I also found your newsletter almost pathetic in the way you essentially don’t really give a crap about the outage. “Oh, sorry, 6 hours downtime, oh well…”. Is that all you think happened? Don’t you realise that your service has essentially been down for 5 *days* now?

Yeah chill out!! afterall you can’t check your email with the info for that important project you are working on :)

BrianR - so it is better for these guys to have significant outages all the time and admit it than it is for other hosting companies to have outages rarely and spend their time fixing it rather than coming out with lame excuses? I was more calm about it a few weeks ago, but 2007 is annus horribilis for dreamhost so far.

BOOOOOO!!!!!!!!!!!! Fix this problem!!!!!! But I do have to say at least they keep you informed of what is happening! I just wish they could resolve this once and for all…..

Not again! Come on! Fix these problems!!!!

March 2nd, 2007 at 1:20 pmWalter Branson Says:

I am in advertising and I can come up with several ads that would acurately describe this company.
I would first start off with a scene with the clients saying Holly Fucking Shit and Grown men crying on the phone with their wives in the background yelling…And the tech crew of Dreamhost laughing with their backs turned competing in the world champship Halo games while their company is being consumed by a barnfire of hate! You won’t be LIVIN it up a month from now if this continues!

Have you figured out what you are going to tell YOUR EMPLOYEE OWNED company when you have to give the money back? You might want to start by selling the yacht everyone is dancing on.

DREAMHOST get your heads out of your asses, this is NOT a video game! You are messing with peoples lives out here!

Webmail on nerds is not responding and I do not see it on the list of servers.

Is this a side effect?

I am trying to convince a company that I just took over the web site to switch to DH and I cannot even get the email to go through to cancel the old hosting…..

this is sickening!!!!!

what is the deal here ???it’s now almost 5PM ON FRIDAY THE 2nd?????

This has all the earmarks of bad system management. No pro-active maintenance, updates and changes being made during peak hours, little or no monitoring. I really regret signing up with DreamHost. They don’t seem to take any of the issues too serious, because they’re “cool”. To me, it’s obvious that there is a high degree of incompetence that is tolerated.
I can deal with a hiccup, or even an outage of a few hours, but this has gone way beyond that. Time to stop being all cool and funny in your newsletters and get serious about running the business.

Caramello is probably also having issues / our website is coming up but our mail is not functioning again for the second time this week, and I don’t really know what to sayyyyy.

I’m just about ready to front the money and get a bigger plan elsewhere and take all any clients I have referred off of their dreamhost packages this weekend. I can’t deal with this shit on a daily basis.

March 2nd, 2007 at 1:43 pmJames Printer Says:

Aww I miss the MOTD on login

You guys are morons. Further, your sophmoric approach to cutesy comments regarding your service, company and life in general exemplifies your idiocy. I am also in advertising and I like Walters idea of a TV spot. I would start out with a long line of unhappy customers, each waiting to smack a DH employee. The line would then be shown going out the DH front door and way, way, way down the block. It’s a cheap spot to produce, because we don’t have to hire actors - there would be plenty of DH customer volunteers.
“We’re Sorry” has become synonymous with “We Suck”.

Well……. I’ll just say *sighs*

How can this still be listed as a low priority? We are completely dead in the water now. No mail at all. This has been going on all week. I’m ready to move to another host.

This is ridiculous.

You’ve been fucking around enough last week. Now it’s time to solve it or you might loose a lot of customers. Cut the crap and that bullshit now, no more apologies!!!!

This is ridiculous. You suck.

LOW SEVERITY????

Walter Branson

its hosting moron stop being a drama queen!

Ben L

say it some more its really going to help the situation

Email is not working for two domains, either through IMAP, POP3, or webmail. Funny, as it’s just those two domains. The other four I have hosted on the same machine, work perfectly fine. Not to mention, dingdong is not supposed to be affected by this issue. How amusing.

While these problems are frustrating, if you want a guaranteed service, then pay for it. You (likely) pay $8 - $20 per month, and that’s not too much folks. Go get a rackspace account for $200 / month if you really need guaranteed uptime

Hey dani…every minute I don’t have email I loose money. Shut the fuck up.

March 2nd, 2007 at 2:07 pmgabrielseagull Says:

Well friends/ennemies of Dreamhost… Been with DH for 5 yrs and 2yrs before…
YEAP! Things have gone sour since Dreamhost merge with another company some 2 yrs or so ago. I’m forgetting what and how and when it happened… But it sure did and services have SURE changed since then.
It is probably growth with lack of professional techs behind the scene. In any case, things are certainly not improving and I WOULD HAVE ALREADY CHANGED HOSTING if I had a business website that depends on up time.
Sorry my dear Dreamhost people… With all your positive feedback and problem info… Dependability is a MAJOR factor in Web Hosting. You are NAILING your demise too fast!!!
With LOVE and JOY and hope that you resurrect FAST before we leave you…
Gabriel

I hate to jump on the negativity bandwagon…however, most who are pissed off DO have a point. Whether you are paying $8/mo or $800/mo - the expectation is that a service advertised should be a service received. DreamHost has been a good service, but when it really counts, my faith is lost in DH’s ability to proactively manage their services. I am not jumping ship yet, but have been shopping around. Come on guys, get it together. Thanks!

Just a note.. how can the process go from 81%… to “halfway done” a couple hours later?
You know, a few days ago I was okay with dealing with the problems, now it is just getting a little ridiculous.
I was right in the middle of a big php problem too… LOL Oh well.

March 2nd, 2007 at 2:20 pmmadaboutyoko (!) Says:

Sepulveda is also experiencing problems…

March 2nd, 2007 at 2:30 pmMarian Wiggins Says:

While I agree with the “you get what you pay for” comments, it is insulting that they rate this as a “low” priority at Dreamhost. My organization has had Dreamhost for a number of years and we haven’t had significant problems until the last year where at least once a month, if not more often, there is an outtage or downtime. The support guys are really nice, but not all of them know what they are doing. I am counting down the days until our server upgrade in April when we will begin hosting our own email and won’t have these problems (we will have others but at least they will be ours and we can have a tech guy come in and fix it). We have also had our email denied by providers because Dreamhost is so bad at filtering spam (that happened when they switched filtering mechanisms about a year ago). Most organizations rely on email for communication and to suggest that they not is silly and unrealistic. So use your yahoo or gmail accounts until Dreamhost works again. If you can afford to host your own email/website than do so, otherwise look for a better host, you may have to pay more but maybe they will be more reliable.

I will have to say I am little frustrated with this issue. I have a number of people on email for a non-profit organization (all volunteers) that are calling me wanting to know why our email stopped working. I keep telling them have some patience and it will start working soon. But that was an hour ago and they are tired of waiting.

How much longer………

I’ve been with DH a couple of years now, was with several other hosts (including the one that bills itself as the “largest hosting service in the U.S.”) before this. They’ve all had issues at one time or another, and all of their support boards are full of whiners saying “get your sh*t together or start losing business!”

The difference is that when DH has a problem, they admit it and generally keep folks well informed as to the progress. I can give you a laundry list of problems at some other well-known hosts, and none of them were proactive enough to tell their customers that there was a problem.

Grow up, people. You aren’t the center of the universe. The problems will get fixed, and tomorrow there will be others - just like at any other host. Unlike those others, at least you’ll know about the problems and get your chance to whine on their dime.

The two email servers which service all 4 of my domains have been down over half an hour so far. It was working 3 hours ago and probably 2 hours ago, so if it’s this same problem, it’s spreading.

The reason I left my previous hosting in the first place were the constant outtages. Now that I’ve signed up to DreamHost I see it’s much less reliable. Now I have to move my sites all over again. At least I’m covered by the money-back guarantee…

You guys suck. Switching to NetworkSolutions today.

Yeah, this is the best service! I’m done as well… I can’t afford this kind of down time… My clients, partners, etc.. all keep asking us “what is going on with your site”. This is totally “not” right guys. We gave you the benefit before, but this is out of this world.

Fortunate to see the basket come unraveled before I put my eggs in it. In 17 years of Internet, this downtime on the email is the worst since Speakeasy went under for a week back around 2000. At least DH is honest about it and doesn’t conceal its problems. But downtime is downtime.

My solution to network problems is redundancy; at home, for example, I keep a dial-up on contract for bare-bones connectivity just in case the broadband caves in. But mailservers, that’s another issue. I think now I will be putting my own SMTP mailserver online, using an old Pentium box, to strengthen coverage for the outgoing from homebase. Incoming and SMTP in the field will be another problem. ZoneEdit?

And I was about to move my primary IMAP/POP to DH from rock-steady host located at Seattle NAP. Not going to happen.

This is not good…. i have 1/2 of my sites on here and the other 1/2 on nexpoint.net… needless to say i have NEVER had outages and clients calling me and threatening to sue with the other host… in this case they have because of dreamhost. I will switch all my sites to this other place. I’m really sorry guys. But the switching costs are coming out of my pocket. Good by.

After a few hours of outage my email is up again. (shrugs)

The more you’ ll suck, the more users with high cpu usage will quit DH and the better the service will be :)

29 hours of downtime. Right. It’s the CPU cycles. Right. Please, somebody, gag me with a can of Drano and call it mouthwash.

violent child

Grant -”I’ve been with DH a couple of years now, was with several other hosts (including the one that bills itself as the “largest hosting service in the U.S.”) before this. They’ve all had issues at one time or another, and all of their support boards are full of whiners saying “get your sh*t together or start losing business!”

The difference is that when DH has a problem, they admit it and generally keep folks well informed as to the progress. I can give you a laundry list of problems at some other well-known hosts, and none of them were proactive enough to tell their customers that there was a problem.

Grow up, people. You aren’t the center of the universe. The problems will get fixed, and tomorrow there will be others - just like at any other host. Unlike those others, at least you’ll know about the problems and get your chance to whine on their dime. ”

Just had to quote that again for anyone else who chooses to open their mouths. Read it its the truth

Patrick - I hate to burst your bubble.. but you don’t have to fight about a refund if you’ve only been here 9 days.. laugh.. there is a 97 day guarantee.. just go sign out and move somewhere else! By Monday your DNS change will be replicated and you will be back to blogging if you get on the stick and go move right now.

I moved here in January on strong recommendation of a couple friends. Nothing but disappointments though. Three days without e-mail now and I’m getting my ass kicked by my clients. Guess its time to move…again….from the kids with the server in their living room to a real hosting company.

Seems that Postac is having problems as well

@dani: while I do agree that some on here exhibit a bit too much drama, your name calling and condescending comments are just as bad as the over whiners. People are going to vent here, if DH didn’t want that they wouldn’t allow commenting. Judging by your previous comments, I can see why some might think you are actually an employee. I don’t share that though, but I do think you ought to not take it so personal.

i dont man and i agree with you also

I appreciate it when a service provider accounts for system downtime, but take note that DH has provided no accounting for the failure of its SMTP servers over the past day.

@dani - if you read these comments clearly, you’ll notice that half the frustration people have is caused specifically by dreamhost NOT doing a good enough job updating people on the situation. The fileserver has had “a couple hours left” of updating since Yesterday at 2:00. I’ve recieved responces to my support emails saying that the problem was resolved when it clearly wasnt. They sent out a newsletter in the midst of all this saying “ha ha sorry bout that outage. it’s all better now, arnt we cute?” when it clearly wasnt fixed. And on top of it all, this is considered a “low” priority. People clearly feel like they’re being dicked around.
Maybe it wouldnt be better at any other hosts, and maybe dreamhost has been better in the past, but their current response does not warrant your blind dreamhost fanboyism. I’m glad everything has been working for you. would that we were all as lucky.

A little reality check here: If your site is running slow, don’t always assume it’s the host. You should first confirm that there are no hangups on the path from your computer to DreamHost and your site. Run a Traceroute to see if there isn’t another hang-up first, so you don’t put the blame on the wrong party. Then if it is DH, you can always lodge a customer service inquiry, rather than just sit back and take something you don’t like.

Peace,
Gene

umm patrick… why don’t you get a life, we all ALREADY know that there are problems. this isn’t your personal blog. yes you are having problems, just like everyone else posting here. your’s are no more important that joe schmoe that posted 220 posts back. as many have said previously, if your little blog is life or death, you should be hosting it yourself on your machine, on your t1(or bigger if that fits your ego), that way when your windows desktop crashes you can’t blame anyone but yourself.

Site’s fine, but email’s broken…

Please God give my mail back!!!!!!!!!!!!!!!!!!!!!!!!!!!! And the control panel too =p

This is the note I’m getting when I try to sign onto my e-mail:

Warning: mysql_connect() [function.mysql-connect]: Too many connections in /usr/local/squirrelmail-1.4.9a/plugins/dreamhost_virtualhosts/setup.php on line 189
1044: Access denied for user ’squirrelmail’@'192.168.10.0/255.255.255.0′ to database ‘dreamhost’

Is that what everybody is getting?

I can’t get to webmail, I can’t get the panel to load to report the problem, and there is nothing here. Dreamhost, what to do?

I am getting the same message, Tricia. Not good. Not good.

his is the note I’m getting when I try to sign onto my e-mail:

Warning: mysql_connect() [function.mysql-connect]: Too many connections in /usr/local/squirrelmail-1.4.9a/plugins/dreamhost_virtualhosts/setup.php on line 189
1044: Access denied for user ’squirrelmail’@’192.168.10.0/255.255.255.0′ to database ‘dreamhost’

Is that what everybody is getting?

I keep getting this message when I try to log in to get email:

Warning: mysql_connect() [function.mysql-connect]: Too many connections in /usr/local/squirrelmail-1.4.9a/plugins/dreamhost_virtualhosts/setup.php on line 189
1044: Access denied for user ’squirrelmail’@'192.168.10.0/255.255.255.0′ to database ‘dreamhost’

I go to your front panel to log in to inquire, but your front panel freezes up (or I’m locked out?) so I can’t log in to offically complain.

Pissed and impatient here. Would like someone to take hosting and customer service seriously.

Edgar in Indiana

I have problem while accessing my sites, and also the dreamhost page.

Anybody here knows if Dreamhost has a generalized problem or it is a network problem from Brazil again!?

all of you people complaining did you ever take this factor into consideration. Dreamhost has over 100 thousand customers i imagine, now imagine how many tb they have on their network needing to be updated. That does take time, dreamhost isn’t delaying anything, i am almost positive the system is running as fast as it can, so blame technology not dreamhost.

For all you complainers: Please leave, most bandwidth for me, less server load for me, less bitchy people. I don’t care if your mail is down or can’t access your files. This is a SHARED hoster which means you SHARE everything. If you’re looking to startup an internet business and this ruined it…I suggest instead of paying 200 dollars for 2 years, you start paying well over 200 a month for a solid server, bandwidth, and everything that is just for you. If this is too expensive, shut up and stop complaining. If your customers learned that you went cheapo and bought a shared server…I bet they would leave right there and go to someone who is up and running and on a box that they own.

March 3rd, 2007 at 8:21 amWilliam Koch Says:

It would be very nice if Dreamhost could estimate how much time it would take to make this update, If they do this, We would not be trying to access our pages every 5 minutes. Lol

Douglas Corrêia. Eu não sei dizer ao certo, mas acho que o sistema não está funcionando por causa desta atualização que estão fazendo no sistema. Aparentemente deve terminar hoje a tarde. Hoje de manhã eu consegui acessar meu site algumas vezes, mas logo depois parou de funcionar de novo. Tomara que seja só o problema da atualização memsmo. O meu site está hospedado no servidor Culligan, que está na lista de atualização.

I’ve been on DH since April 2003. I have lots o’ sites and lots o’ email going through them. I’m not seeing this as NightmareHost as some do. Maybe people are just more likely to come and post here if they have trouble?

I have to agree completely with Dani quoting Grant - most places just aren’t as open about what’s going on. I deal with many other service providers ranging from in-house hosted apps and sites to dedicated to shared. Something will go down, and I’ll call up support and they say, “oh, we had this or this problem” or “we decided to do maintenance on this” or “a policy changed and we had to bring the app down”. With DH, that’s already up on this blog, in advance if possible. I think most places are scared to reveal how complex these problems really are - they don’t want to lose business that way. As a sysadmin myself, I appreciate the openness here.

My experience long-term is that I appreciate the service, performance and reliability, and I’m staying with Dreamhost. You, the individual consumer, have to decide what you’ll do.

Someone can give me please one url hosted on DH, to load in 5 second or less?
TIA

[blockquote]I’ve been on DH since April 2003. I have lots o’ sites and lots o’ email going through them. I’m not seeing this as NightmareHost as some do. Maybe people are just more likely to come and post here if they have trouble?[/blockquote]

I have been here a little over two months. My uptime on five sites, according to Host-Tracker, is 98.84% with ALL those outages in recent weeks. That’s just a little shy of the industry-standard 99.9% uptime claim, and if things remain robust over the next few days, the number will climb above that norm.

I realize that it’s downright annoying to have an outage. On the other hand, DreamHost tells you in advance that it will happen, then explains if something went wrong and why. Try to get that out of GoDaddy and see what you really get. :)

Peace,
Gene

Ok, I am curious about something… I have a site on PEPSI. The files won’t load on the page so basically, my webpage is dead right now. I understand you get what you pay for, but yesterday it said :

UPDATE ( Mar 2, 2007 @ 4:57 PM PST )

The update is about 93% complete. Shoule be complete in a few hours. Please check back for future updates.

————

It’s STILL not complete.

The part that really pisses me off is where it says… Severity: Low

umm.. HELLO? If my page won’t load, I am losing out here… so this somewhat matters, it’s not some low we’ll get to it when we have time deal is it?

Again, I understand you guys are cheap but I’d expect something to be resolved by now.

Heck, at least some customer service that actually works?

Yeah, so much for trying to run a business through these guys. LAME!

I joined DH after 37signals posted about how open and honest they were about taking responsibility for mistakes. Apparently that DreamHost is dead, replaced by a parody of itself. The “Super Lame Apology” stuff? Insulting. I love you guys, but seriously, go fuck yourselves.

“I realize that it’s downright annoying to have an outage. On the other hand, DreamHost tells you in advance that it will happen, then explains if something went wrong and why.”

…yeah, not quite…

My site was down for at least 6 hours before that “low severity” notice was posted.

I’m still awating a response to my latest support request…probably due to the fact it was worded as “nicely” as the first…but after three days, what should they expect…..

@Cats: While I do agree that some are over the top with the way they vent their frustrations, jumping on the “IT’s SHARED HOSTING” bandwagon is just as bad as being an overwhiner. Sorry but many of the complaintents on here PAY DH FOR DEDICATED SERVERS. Shared or dedicated all the bandwidth and networking equipment are all shared. Let people vent already, if it makes them feel good to whine, let em whine. No need to get hostile or take it so personall. :-)

As for an update, my sites (on two different servers) are all fast as is checking email once again. Has been solid all day, so they are obviously making progress. I see light at the end of the tunnel people!!

Resolved?

My site has been fine during most of the day, but now it’s becoming slow once again and I frequently get 500 internal server errors.

This is Host-Tracker report:

Recived 19. 15 Ok and 4 Errors. Skipped 1. Waiting 0 …

Average response time: 11.5431 sec
Average kb/s: 3.25

dani your sites load up fast, but its only simple html page…

Still not working, still losing business. Thanks DH.

Jonathan your site actually sounds cool, wish i could see it

Jonathan - dude - it’s still not working (but you knew that). All the others I checked seemed to be working. I hope they get to it soon.

Are you able to ssh to your server?

20 seconds to load my simple wordpress page…someone on “tonic” server as me?

Getting issues with tonic too…

Yes, I’m on tonic too, but it only seems to be one of my blogs (the main one…the one that matters) that doesn’t work. Some visitors have reported getting a 500 internal server error, but I’m not even getting that, it just sits there inifintiely loading.

…almost FIVE days…

Perrier seems to be really bogged down. Mail is sporadic (so bad that I only have it check once every 3-4 hours, and that’s doing it manually), SQL databases are running ridiculously slow, and FTP takes 5 minutes for a 5KB file O.o

Hey, I have many problems with the speed of load of my Web site.

Tengo full problemas con la velocidad de carga de mis sitio.

Yep, Every morning for the past few days I wake up on the East Coast to find I can’t check my Dreamhost email:

Here’s the error:
Warning: mysql_connect() [function.mysql-connect]: Too many connections in /usr/local/squirrelmail-1.4.9a/plugins/dreamhost_virtualhosts/setup.php on line 189
1044: Access denied for user ’squirrelmail’@'192.168.10.0/255.255.255.0′ to database ‘dreamhost’

And I can’t check the panel today. Here’s THAT error:
Temporarily Unavailable
The web panel is temporarily unavailable while we perform maintenance on our database.
[Sources: dreamhost]
Software error:
Can’t call method “query” on an undefined value at /usr/local/ndn/web/dhwebpanel/index.cgi line 63.
For help, please send mail to the webmaster (support@dreamhost.com), giving this error message and the time and date of the error.

Problem is that I have to be able to check it via Squirrelmail. My business relies on it.

-Mark

Guys is it TOTALY solved am still facing some problems!

http://www.ps-revolution.com/forum
http://www.psr.cc

It sitll takes 23 seconds to load a page of 54kb. Usually it takes 1 sec on my old hosting company.

Please what is happening?

I just paid for marketing my website and now my potential customers are going to a dead site..

Come on….

March 6th, 2007 at 3:14 pmPatrick Bateman Says:

Webmail/IMAP is NOT working. COME… ON. COME ON.

You guys must be risking some sort of damages claims if you keep doing this to people who rely on you to run their businesses…

March 6th, 2007 at 3:28 pmEarl Vickers Says:

I’m so tired of the downtime…

I have over a dozen sites, and it’s going to be a pain in the ass to port them all somewhere else, but I guess it’s time to bite the bullet and do it. Too bad… I’m just tired of seeing forum postings about “Are they out of business?”

This is the slowest I have ever seen e-mail and I have been with DH since 2000. I didn’t notice it as much two weeks ago when this problem blog started, but now I can hardly get to any of my e-mails without getting an IMAP timeout error.

I agree with all 879,908,987 negative posts about Dreamhost. I have over 290 domain names and 80+ are hosted on Dreamhost right now. I can’t get into the *&% Control Panel and all of my sites are down!!

I am soooo tired of dealing with this. I paid tons of $$ to have script installs, DB’s set up and various installs. IF I have to move servers I am screwed out of thousands not to mention the time lost. I am going to raise some serious hell if I have to transfer DB’s and port my sites somewhere else.

> Hello,
>
> There is an issue. Under Status > disk usage, and Billing > Manage
> Account, the account used disk space shows as zero MB but Under Users
> > manage users, and Status > disk usage the used disk space amount
> shows correctly. Can you fix that without loosing data?
>
> Thank you.

PS* I had a reply from tech support but the issue was not resolved.

Guys is it TOTALY solved am still facing some problems!

http://www.abus3d.com
http://www.abus3d.com/vb

Who cares for disk usage when I have 200gb :)

I think the same. Its not the fastest (i also agree with 900.000,000 negative posts), but its the cheapest i found with such posibilities (i agree with 1.000.000.000 positive posts :D)

Hi, try this service http://www.momupload.com for file hosting. i’ve been using it for a long time and i can say, that it’s best one i have ever used before.
Hope this helps.

I’m considering Dream Host as my provider for my site. This information is useful for my review, but I can tell you this. The problems here are not as bad as they are at pow web.
http://www.photographybychristos.com/
http://blog.photographybychristos.com/

tenks canikom

I’m still awating a response to my latest support request…probably due to the fact it was worded as “nicely” as the first…but after three days, what should they expect…..

I ’ m s t i l l a w at i n g a r e s p o n s e t o m y l at e s t s u p p or t r e q u e s t

Who cares for disk usage I have 850 GB

I have when my server goes down. I feel your pain guys. Mine went down last month for almost a week. I had to tear it all apart to track down the broken component and then have it shipped to me for me replace. The good thing is that I was able to upgrade a few of the other components at the same time. My server has been running better than ever. I was able to get more memory and make it run even faster than I had it to begin with. So I was able to call it a “system upgrade” and make people feel better about it when I was finally back up and running. I even have got some compliments on the changes. So, sometimes, you can make a bad situation turn out for the best. You just have to look for the opportunity and make sure you take it.

W h o c a r e s f o r d i s k u s a g e I h a v e 8 5 0 G B

Seems that Postac is having problems as well

argghh i have serious issues with tonic, help me!

Thanks to this great information

Great job done! Dreamhost is the best hosting you can find!

Thanx for this very useful and informative article

Thank you for this article, I appreciate it even more because it is not so common to find those kind of things on the net. Thnx!

Thank you for this article. great jobs.

Thank you to this great information

Thanks for very interesting article

thx for this article very nice ..!

I’d like to know when this will be completely solved. Hope you can give us an exact figure. What can you suggest to people whose sites are hosted by you?

Thanks to this great information.

Hey , thank you very much for this great stuff! Keep up your great work! Greetings Daniel

I really enjoyed reading all of your posts. So please try to keep up the great work all the time. Greetings

There are many useful informations in this article. Thanks and greetings from Thuringia!

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It´s a very interesting post and simple answer of many questions.
Thank you
SEIKO CITIZEN TISSOT

Cool fun. Like me. Thanks. I like to cook very at home. Greetings from Poland.

 
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