File server Issues
We are experiencing connection issues with file storage server that’s causing inflated loads on the following machines. This will explain any delay you’re encountering when attempting to view your website. As well as any problems that you are encountering while trying to access your e-mail. Our Admins are currently working to resolve the issue. Again, we apologize for any inconvenience this may have caused and appreciate your continued patience. Please check back for future updates.
7up amp aquafina bawls brisk chai clamato coffee coke culligan dads dasani endless evian fetish1 fiji flipside fresca fuze gatorade geyser gingerale hansens hi-c horchata ibc inko izze koolaid lipton milk mountaindew nesbitt nestea niagara ninja odwalla oj pellegrino pepsi perrier picndel propel right riptide rootbeer seltzer shasta smoothie sobe sparkletts squirt stewarts tab tang tea tonic tropicana voss welchs xeko spaceymail-a1 spaceymail-a2
Update (March 3, 2007, 6:35 PM PST)
This issue is resolved. If you’re still having any problems with any of the servers listed above please contact support.
UPDATE ( Mar 2, 2007 @ 4:57 PM PST )
The update is about 93% complete. Shoule be complete in a few hours. Please check back for future updates.
UPDATE(Mar 2, 2007 @ 10:38 AM PST)
The fileserver is still updating. It’s currently 81% complete. Again, we truly appreciate your continued patience. Please check back for furtue updates.
- UPDATE: 2:32 PM PST -
The network fileserver is still updating. It’s about half way done. Please allow a couple more hours for this processs to complete. Some machines may still experience a high load during this time. Again, we apologize for the inconvenience this may have caused. Please check back for future updates.
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March 1st, 2007 at 9:43 am
Damn, here we go again!
March 1st, 2007 at 9:45 am
Perhaps garland as well?
March 1st, 2007 at 9:48 am
it’s my mail that’s down half the day every dang day. it’s getting tiresome.
March 1st, 2007 at 9:51 am
Sean, agreed - is Dreamhost working on a better solution for this? Thank you for the update, anyway.
March 1st, 2007 at 9:52 am
Hey guys… my boss is killing me because of this chain of issues! Please solve it once for all!
Also, what is that list of breverages at th end of your post???
March 1st, 2007 at 9:52 am
this is ridiculous. it’s the 5th time this week for our company and now 20 employees are sitting idle because this just doesn’t work.
March 1st, 2007 at 9:53 am
On and off for almost a week now! Problem too complex for the experts?
March 1st, 2007 at 9:53 am
My mail is not working, IMAP or webmail. My site is ok on frappe.
March 1st, 2007 at 9:54 am
Thanks for the update, but as others have said this is beyond ridiculous and is already old now. Please get this stuff resolved for good so I can measure how good the true DH can be.
Another day another outage…
March 1st, 2007 at 9:55 am
Apology accepted (although starting to get tiresome). NOW, why not solve your ongoing and evident email problems!
March 1st, 2007 at 9:57 am
I’ve only been with DH for a little over a month and not a day has gone by without some kind of problem. It’s killing my business before it even begins. Ridiculous, indeed.
March 1st, 2007 at 9:59 am
I am new to DreamHost… and I am quite frustrated. For those of you who have been here a while, is this a common occurance? Is it worth it to stay hosted here - the prices may be good, but if the reliability is substandard then it isn’t a good value, eh?
March 1st, 2007 at 10:01 am
My mails been down since i first tried to send at 7am this morning… Costing me money and this crap has got to stop.
March 1st, 2007 at 10:02 am
I’ve been here for about 3 months now and this is mail server thingy is bugging me. Im now migrating all my email to gmail for domain being offered by google.
March 1st, 2007 at 10:08 am
I happened to have a LOT of problems in my first year with them and then things sort of calmed down and everything was quite normal.
But it’s amazing how BIG these problems are. It would be fine to have a small thing happen every other day that takes 5 minutes to fix. But when it’s things that leave sites down for more or less a week… it is bad for business… everybody’s business.
I can’t imagine the money people are loosing on these outages…
Oh, and I don’t seem to be hosted on any of those servers and my sites are down too!
March 1st, 2007 at 10:08 am
Haven’t had many problems with the website being up - Dreamhost seems reliable enough for that…and we do appreciate free hosting for non-profits. We moved here in January and that’s been great.
But email the last two weeks has been horrible - worst I’ve ever experienced anywhere. And when I’ve emailed support they claim it’s something on my end. Strange….the timeouts and errors only occur on the accounts hosted at Dreamhost. I don’t think it’s me.
So, sadly, I’m leaving the websites here but moving the email to Google. I know, Google is down sometimes too, in fact it was down this morning for awhile…..But I think it’s worth trying another solution.
Good luck everyone!
CB
March 1st, 2007 at 10:09 am
Yea, this has been a constant thing for almost two weeks–every day an email outage and slow web access. I haven’t had email since 6pm last night. I’ve submitted several trouble tickets and they keep telling me nothing’s wrong. Yesterday they told me the IMAP timeout issues were caused by my ISP’s connection to the internet.
If I hadn’t paid for a year in advance I’d have been out a few days ago. Now that it appears that they’ve recognized the problem that I’ve been telling them about, I’ll give them a few more days to fix it before I bail. I’m glad to see other comments by users who have had the same problems as me…validates my complaints over the past week.
And for the haters out there: I’m NOT claiming mission critical, so spare me the “go find dedicated hosting if that’s what you need.” All I’m asking for is basic reliability, which has suffered considerably for the past ten days.
March 1st, 2007 at 10:13 am
Agreed with most above:
Our mail isn’t “mission-critical” and I have a good bit of tolerance but when it’s been down for the majority of the day EVERYDAY - it becomes unacceptable. Like everyone else here, there’s only so much I can tell my boss as well…
At this point their not providing the service they claim they are.
March 1st, 2007 at 10:17 am
I’m starting to get complaints from clients. I hope this clears up soon.
March 1st, 2007 at 10:19 am
My sites are not on any of the servers listed, but they’ve been down for over 20 hours straight now. Which is far worse than I’ve ever experienced here at Dreamhost, and of course completely unacceptable.
DNS issues?
March 1st, 2007 at 10:21 am
So I have been on Dreamhost for a month now and I guess all I gotta say is that your server admins seem like a bunch of n00bs to me.
Gmail so pwns you guys for spam blocking too.
March 1st, 2007 at 10:26 am
I have dropped my previous web host, featured by ladies with beautiful racks ( you guess already, which one
FeedBurner’s alarms gave me a clue that my site was slow either down for 1-2 hours every day.
Unfortunately, DreamHost proudly supports that trend. It turns out that’s a reality of cheap shared accounts. The only difference that DreamHost easy takes its blame when downtime cycles occur.
March 1st, 2007 at 10:32 am
This is just ridiculous… How can this be “Severity: Low” if some of us have had our sites down for hours and dead email for the last week?
Very sad situation.
March 1st, 2007 at 10:33 am
DREAMHOST TEAM,
I sent ticket about that about 24 hours ago.
And you announcing that issue now?
It starting to be very frustrating.
Do you think about any account pro-longate in return for these many downtimes?
March 1st, 2007 at 10:34 am
I can’t say that I’m upset, but I am slightly irked by all the issues that are arising since the power outage. I really hope that everything is resolved soon because, like everyone else, I am counting on my email to work. Why don’t I use gmail? I do use gmail, but I like IMAP capabilities. Anyways, hope the support staff can figure it out soon.
March 1st, 2007 at 10:39 am
@Olger
Same here. I’ll be killed by my boss. We have a lot of e-mails to check every minute and none is working, or very poorly.
I understand that it’s normal to have downtimes for maintenance sometimes, and I appreciate how DH keep us informed about what’s going on. But like this, it’ll be a big problem for me and a lot of people.
Hope everything is fixed soon.
March 1st, 2007 at 10:42 am
I’ve been with DH for a few months. At first everything was great; file servers seemed fast and database transactions were speedy. Now, I’m looking at 30+ second load times for a *simple* site page. Will this ever improve? The last month, my site speed has gone completely into the crapper.
March 1st, 2007 at 10:42 am
IF YOU…
Need guaranteed uptime… go spend MUCH more elsewhere
It’s pretty obvious.
I’ve been with 4 different hosts. Guess what? They ALL have the same problems. It’s just that DH posts updates. It’s also that you are allowed to whine + complain here. They read it. If you have other problems not related, SUBMIT A TICKET and WAIT. If complaining makes you feel better, then by all means waste all that pent up hot air
March 1st, 2007 at 10:43 am
severity: low!?!?
I havnt been able to check my e-mail since 5pm yesterday, and for the past week its only worked on occasion! How is that low severity?? Its taking over a week to fix!?
I love the features of dreamhost and have been happy until this week, but if this “low severity” issues isnt fixed I’m going to be forced to switch hosts.
March 1st, 2007 at 10:45 am
First thing first. if you are on a shared hosting and want a good email
here’s what to do
Get Gmail for domain.
But I forgot to do that 2 days ago and now I have an important email I cant look at
but im now waiting for the dns to update before I can start using gmail for my domain.
March 1st, 2007 at 10:55 am
Just a note, why some of my websites are working while other not? aren’t their mysql databases on the same server?
why do we have problems every week?
While back in the beginning (about 8 or 9 months ago), everything was runing flawlessly…..
That’s why I just signed up with HostMonster…. at least, I can contact them with online chat…and they resolve my problems at the same moment…
March 1st, 2007 at 11:03 am
“First thing first. if you are on a shared hosting and want a good email”…
here’s what to do…. don’t use DREAMHOST!
my email has been down so much in the last week it’s ridiculous! and my sites are slow if they decide to load that day. i’ve sent numerous tickets to support and they’re just announcing this now?! with severity “low”?! hahaha. you guys are GOOD.
yeah yeah yeah… “you get what you pay for”, right? well with this level of service… it should be FREE then…. and to those “employee owners” who will reply to this and say this happens with everyone - i disagree strongly… because this level of unreiliability is unacceptable by most hosting companies.
March 1st, 2007 at 11:07 am
“Severity: low” is definitley an understatement.
At least it says “********* Critical Announcement ********* ” in the support panel.
March 1st, 2007 at 11:11 am
Has anyone seen google’s announcement for a new feature? Everyone will be able to chose their own “from” so you can have all email from your domain to gmail and when you reply IN gmail you can choose to send it so it looks like its coming from your domain.
A suggestion for anyone whose email issues cause big problems.
March 1st, 2007 at 11:13 am
I have to say, I’m very unhappy with the level of service I’m getting from Dreamhost. As others have commented, I rarely see a day where I don’t see issues with my site and email access. Luckily I don’t use Dreamhost mail for routine email; however, I do rely on my Dreamhost email to alert me when someone has made a comment to my blog. I’d really appreciate seeing some sort of direct communication from Dreamhost detailing what they plan to do to address these constant availability issues. Something beyond acknowledging the problem has to be done.
March 1st, 2007 at 11:16 am
[voss]$ uptime
11:11:55 up 4 days, 5:44, 10 users, load average: 129.83, 79.14, 49.60
Ouch…
March 1st, 2007 at 11:17 am
funny, I had those same problems, I’m on Barqs server, not on the list.
Geez, when is this gonna end.
I don’t like to be a complainer but there is a pattern of unreliability. Oh I hope note.
March 1st, 2007 at 11:18 am
Gmail has been down for a LONG (9+ hours?) time. Maybe related issues? Anyway gmail wouldn’t be helping you out today!
March 1st, 2007 at 11:19 am
Severity: Low ?? I sure don’t understand this?
March 1st, 2007 at 11:19 am
[seltzer]$ uptime
11:17:46 up 4 days, 5:50, 5 users, load average: 10.07, 13.06, 12.91
And I still don’t have email.
March 1st, 2007 at 11:19 am
Really? I’ve been using it all day… or are you talking about through outlook?
March 1st, 2007 at 11:24 am
For all you people telling us to go get dedicated or don’t use shared hosting or that the others are the same that they just don’t tell you:
WRONG! My previous host had a few glitches with email here and there but nothing even remotely as bad as DH. All in all I have dealt with about 20 hosts and again, none of them have been as bad as DH. So please don’t tell us you get what you pay for and all that jazz because NO ONE is getting what they paid for. I paid for DH to host my sites and email with reliability that was promised. I am not getting that reliability and so no one else is. I could go to brinkster where some of my other clients are and see zero problems in the past 90 days. I have been a customer for only about 2 months and it started out great then slowly went downhill. I really don’t feel like 90 days is a proper judge of how a host is, so I am sticking with it because I just feel like these issues are going to be behind us.
March 1st, 2007 at 11:24 am
Huh - first issue I’ve had on Fiji in the couple months I’ve been here - explains the delayed e-mail last night. Good luck getting it fixed, and thanks for taking the time to keep us informed!
Cheers!
March 1st, 2007 at 11:24 am
Complain complain complain.
Waah.
People, I’ve been with DH for over 2 years. This really is a small hiccup in their level of service.
They have an excellent track record.
March 1st, 2007 at 11:26 am
Dreamhost has served me well. No complaints from me. I am getting frustrated with Gmail though: could it be a related issue?
March 1st, 2007 at 11:27 am
Hey - could you guys bounce Ralphie while you’re at it? It’s been glitching seriously for more than a day, shutting down a commerce site. My PEOPLE ARE DYING! request has not been acknowledged or responded to. So in the event you’re paying more attention to this thread than your support queue, please restart Ralphie.
BTW, the whole cutesy “PEOPLE ARE DYING!” option, which was amusing back when Dreamhost took less than two or three days to respond to support requests, has come to really annoy me. (A lot.)
March 1st, 2007 at 11:36 am
When by blog is down … i loose money and visitors everyday. How am i supposed to pay DH if i dont make any ? Plz consider this as a serious issue. I joined DH last month and its been nothing but problems eveyday.
March 1st, 2007 at 11:45 am
well google apps for domain mail seems to be up - don’t know about regular gmail being up or down. would be curious to hear more about the domain mail there though.
as i guess we all expected, google is splitting the domain services into two levels of service - standard and premier btw. premium will be $50/yr and promises phone support and 99.9% uptime.
cb
March 1st, 2007 at 11:49 am
its 97 days back money gurantee, right? i think its time to use it, as long as time lasts.
March 1st, 2007 at 11:57 am
Is the panel a scheduled project as well? Because that’s down too.
March 1st, 2007 at 11:57 am
You guys are quickly destroying what were otherwise two good business reputations - mine and yours! Please spend the necessary effort, time and money to get this fixed correctly or we both risk being out of business soon.
You owe it to both of our companies.
March 1st, 2007 at 12:01 pm
I am extremely dissapointed with DreamHost - more like NIGHTMAREHOST!!! I’ve been with them for a little over a month and have had nothing but trouble ever since. I will be cancelling my sites on NIGHTMAREHOST soon and moving to a REAL site host. Trouble, trouble, trouble is all you ever have here!!!
March 1st, 2007 at 12:01 pm
Panel down here too!
March 1st, 2007 at 12:02 pm
Down down down
March 1st, 2007 at 12:03 pm
Damn - I can’t even get in to the panel now - says server is DOWN - typical NIGHMAREHOST issues…
March 1st, 2007 at 12:03 pm
I just looked back a couple pages, for kicks, and counted how many problem posts there were in feb alone - 28.. hah is that a coincidence or what? 28 days; 28 problems.
now I’m no mathematician but does that ratio seem a bit off to anyone else?
March 1st, 2007 at 12:04 pm
Uhhhh guys???!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This is BAD BAD BAD! Things better get started up again, or I am leaving!!!
March 1st, 2007 at 12:05 pm
I would also expect 100% complete honesty about what is going on, on the status page! My business depends on my e-mail working properly, and my website being active!!!!
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March 1st, 2007 at 12:07 pm
Tick, Tick… 12 days remaining on my 97 day guarantee. Looks like I’m back at it… I can’t even run my webmail properly, the pages stop reloading and it’s dead again.
Doh, there goes the Control Panel. This isn’t going to work for me it’s been nearly a week of this crap.
Wow, I sound just like the rest of the people who expect something for nothing. Too good to be true I guess.
March 1st, 2007 at 12:08 pm
OMG………………………………………………………….. *panic*
March 1st, 2007 at 12:10 pm
WOW this is just insane. I have used Dreamhost for YEARS…. but in the past two months has caused me to start looking elsewhere for something more reliable… as I understand a samll outtage a few minutes but these have been hours if not days of outtages over past few months…
March 1st, 2007 at 12:14 pm
Man… I can’t even access the admin panel. A primary part of our business has just been put on hold until I can get in there. Yee-haw.
March 1st, 2007 at 12:14 pm
OK - for all of you who keep taking sides with Dream Host and telling us to go pay more for better service - GET REAL! There are hundreds of hosting services out there that are the same price as Dream Host and don’t have this kind of downtime. I would have better luck keeping my website and email hosted on a dial up connection at the rate we are going with Dream Host. I too am a new user on Dream Host (~4 months) and I have opened more issues in 4 months than I did in 3 years with my former host. I thought they had issues until I moved here. Everyone I had talked with ranted and raved about how great Dream Host was…boy were they wrong! I have opened several tickes for extremely slow web service - heck it takes 5+ seconds for one of my sites to display the Joomla site is down for maintenance message.
As many here have stated there are other alternative services that offer much better service, better uptime, and all for about the same price.
If all of you who are still happy with Dream Host great…you can keep reading there extremely long list of issues on their status page, sit around and slam those of us who are not happy, as it is apparent that you have absolutely nothing better to do while you wait for you website/email to come back up as well!
March 1st, 2007 at 12:14 pm
looks like they were busy deploying a new version of panel. looks nice. hopefully now they can start working on this low severity issue that has made may day hell
March 1st, 2007 at 12:15 pm
Ah - and another thing how many servers have to be down for the severity to be HIGH? They must have several other issues going on as well for this issue to be of low severity!
March 1st, 2007 at 12:17 pm
LC - I hear you felt the same way when I read about their updates….figure they would get their systems running smooth before they started upgrading!
March 1st, 2007 at 12:17 pm
Now that I’m with Dreamhost, I know what it means to have absolutely rock-solid servers and 100% uptime. It means not hosting with Dreamhost.
Time to pick a new host and cash in that 97-day guarantee. BTW, does anybody know how to do that? Guarantee isn’t much good if nobody responds to you.
March 1st, 2007 at 12:20 pm
what the crap the putting in a new panel… shouldn’t be more concerned with these issue… as my server isn’t even listed and my sites are down.
March 1st, 2007 at 12:20 pm
Where do we find updates on when these issues will be resolved. My email have been wonky for days now.
March 1st, 2007 at 12:25 pm
Bigdave, agreed about the new panel announcement. They really need to get the basics down first - bad timing!!
March 1st, 2007 at 12:29 pm
We did have a momentary break here, and many of us received email at least once this afternoon.. but for a business that depends on email communication with clients that’s a very difficult situation to classify as “Severity: low”!
Raj.. I have to say that if you have issues with paying the very inexpensive hosting fees here because your blog is down, maybe we could each send you a dime so you’ll be covered for this month?
My website has been online; but email is a huge issue this week. I signed up with DreamHost back in December - we had some limited issues before, but this week has been bad enough to make me consider an alternative for email.
How important is your email? We had an Exchange Sever on site for years, switched to a much less troublesome xServer/Communigate set up for a few years, then the company downsized and was purchased by new owners. We now have email out of house, but given the problems this week we are considering going to hosted Exchange Server. Leave the website here, but move the email to a more dependable place. Come on.. any one of you has a clue where to go get the kind of storage space and features that DreamHost has for the same money, please tell me!
March 1st, 2007 at 12:30 pm
Woohoo i think my sites are back up!!! let hope they stay up…
March 1st, 2007 at 12:37 pm
Why is it that so many people have joined within the last month. I’ve seen this way too much to be believable. Dramatic effect, it seems.
I’ve been with DH for almost 2 years now, and these problems have (at least for me) only been a problem WITHIN the last month. I suppose it’s the Y2k7 Bug that’s been floating around. My clients have been happy. I’ve been quite happy. Today, I was unable to access MySQL, while I was updating the site. I immediately contacted DH and in less then 15 min. it was up and running.
I can’t explain the issues that have plagued DH for the last month, but it seems to be specific to particular servers (not system-wide) and I’ve been very happy with the service.
rob
March 1st, 2007 at 12:41 pm
Sites are up (they were slow but never down), but my email is still down, even though I received an email at my secondary email stating they thought the problem had been resolved.
Good luck guys! I’ve been touting your services to everyone I know; I don’t want to change my tune any time soon.
March 1st, 2007 at 12:42 pm
My sites are back up, too. Mostly. If this happens again, my sites being down for nearly 24 hours, then it’s time to leave.
Nice new panel, btw.
March 1st, 2007 at 12:45 pm
This is ridiculous, I need my email sooooo much as well!
March 1st, 2007 at 12:49 pm
Soooo annoying… People at work are waiting on me and I need my email…
March 1st, 2007 at 12:50 pm
ROBJ - I am glad to hear that they fixed your issue quickly…but for those of us with out service for days no end this is really bad. As for the new users…maybe it is that the put in a bunch of servers and added hundreds of accounts in the last few months. Now they realize that they can not support all the new customers. When I first signed up with Dream Host they response was great…but it soon became anoying to have to open issues almost daily. My server TAB has been slow since the day we signed up. I have opened more issues than I care to about the slow site. Figured I could live with it…but not being able to check email has me looking for another service. If Dream Host feels that updating their web panel, and doing install updates is more important than getting their customers up and running…it is clear that I have choosen the wrong hosting service.
March 1st, 2007 at 12:59 pm
This is indeed getting a little irritating. I am not losing money or anything (if earning money was my priority I wouldn’t be on a low budget host like to many cheapskates that comment here), however I need my email to be more reliable than this.
March 1st, 2007 at 1:13 pm
Could we at least get a better update than: “File Server Issues” What exactly is the problem, and what are you doing to correct it?
I’m sorry to say that DH has lost my business. Once things come back up and I can get my email again, I’m switching to a new hosting provider. I do understand there will be issues and problems, but the lack of communication with your customers is something that I cannot tolerate. I mean, how hard is it to post periodic updates on what you are doing to resolve the problem?
March 1st, 2007 at 1:15 pm
GET REAL - I just had a client registered on that same server (tab). Checked it just a moment ago. There’s a 2-3 sec delay, but loads fine.
March 1st, 2007 at 1:15 pm
Again? What is it with the beverage servers? I moved to DH about 3-4 weeks ago (to evian server), and while I am glad you keep us updated of what is going on, it’s getting a bit much. Yes, the hosting costs next to nothing, but still..
March 1st, 2007 at 1:18 pm
RobJ - Have them try to check their webmail or email and they will be down - I can handle a 2-3 second delay but no email is the pits.
March 1st, 2007 at 1:18 pm
I signed up with Dreamhost about 3 years ago. I added so many domains it was crazy and then out of the blue came problems. I had all of my eggs in one basket and it was the biggest mistake I have ever made…
I moved my clients sites one by one as they threatened to go some where else. I moved them over to a dedicated server at 1and1.com It costs me 169.00 per month and I can host up to 99 domains.
Because my clients sites are database heavy, I have only moved the ones that complained. I still have about 6 clients left on Dreamhost’s system out of the orginal 60.
Moving clients/websites is a pain and I feel they do not, nor have they ever lived up to the 99.9% uptime.
Well…. after another phone call today, I am off to moving my final sites. Dreamhost’s panel is excellent, their staff is super friendly and helpful, their hosting pages are unbeatable for price, but their HOSTING SUCKS… and that is why we are all HERE>..
So if your site is just a “Hobby” thing… or a personal blog site… I’m sure you are one of those people on here supporting Dreamhost waving the flag….
But if you are in business or have a site that is business related… Its your own fault from this day forward if you Host at DreamHost.com because its unreliable and not cut out for business hosting.
You don’t have to get a dedicated server… but it wouldn’t be a bad idea if you did~
March 1st, 2007 at 1:23 pm
@Robj: It is good to hear, so to speak, that the problems have only been the last month or so. You saying you haven’t had many problems in two years is exactly what I needed to hear.
I still feel like this is going to be solved for good, at least I hope. I surely don’t want the hassle of moving my clients to new hosts. Lets get it fixed please.
March 1st, 2007 at 1:23 pm
Can anyone tell me where Google reports their downtime? Really, if you can, I’ll drop DreamHost right now (I have no clue where I would leap to). If you can’t, please, YOU DROP DREAMHOST. That’s my bet! My website/email is up, and I’m sorry that the other 1% of the servers are having difficulties. Use the support tickets, and maybe you can help DreamHost get those 1% back up. Troubleshooting with supportive broken tickets helps to get the issue resolved faster. Complaining here doesn’t.
And no, I’m not a DreamHost employee, but I wouldn’t turn an offer down!
March 1st, 2007 at 1:28 pm
I have been with DreamHost since 2002, and have @ 15 clients using them and probably another 15 domains - Half of which are down. I would have to say that the level of reliability has definitely been on the decline over the last year. I have clients hosting their own email on W2k3 Small Biz Servers that have had significantly fewer issues. I have always felt they were a good value and quite reliable, but this is getting to be to regular of an issue, and as far as my clients are concerned, this is my fault, not DH’s. I am going to be looking into other solutions, for the head aches this is causing and the potential lost revenue, I may opt to get a T1 with a backup SDSL and host their sites myself. Not really the route I want to go but will have to, if this is not resolved ASAP and/or another incident remotely significant occurs in the near future.
- I knew I should have kept that brochure for the truck driving school
March 1st, 2007 at 1:30 pm
Severity = LOW ?!?!? Maybe low for you, not for US! It’s not only tiresome, it’s a disrespect.
March 1st, 2007 at 1:31 pm
I just got an email from DH stating that the outage is resolved. Well obviously that is not the case because I still cannot check email. I reported them again and it is at unverified. I guess until someone reports the outage again, are we stuck?
March 1st, 2007 at 1:34 pm
Site is a bit laggy but functional. Mail is a total loss. I do hope I’m receiving the mail and are just unable to to check it at this point.
March 1st, 2007 at 1:36 pm
@ Jay: are you actually hosted on one of the named affected servers? My website is up and has been for some time, but my email is down and has been down most of the time for days, with the occasional brief access window. My sitecheck account (which checks on availability of http and pop mail) has sent me an email advising they are no longer going to monitor my domains due to excessive downtime, and that I should contact my host and sort things out before I use their services again.. I found that pretty amusing for a minute or two.
March 1st, 2007 at 1:42 pm
GET REAL - Email is up and faster then the website.
Seriously, I feel bad for all the new members the have signed up recently and have been having problems. I’m managing 6 clients on 4 different servers, all of which have seen nearly no problems. Tab server is having a delay, but all functionality is there.
But I think it’s true about the addition of new servers/users having problems. I don’t really understand why all the servers aren’t configured the same (assuming the problems are server specific). When I found the perfect working environment for my home linux server, I’d changed nothing different as I updated to a better hardware or even a plain old reinstall.
Server Beverly, from what i can remember, has seen only a couple hours of down time in the years I’ve been on it. So take the setting from it and install them on all the bunk servers. Simple.
rob
March 1st, 2007 at 1:50 pm
Jay-
I’d love to help them troubleshoot, but they DON’T RESPOND TO TROUBLE TICKETS!!
I’ve submitted several over the past few weeks, and the response time is NEVER less than 6 hours. I’ve had the latest one in queue for about 17 hours 17 minutes without any kind of feedback, questions, or reply whatsoever. My only clue that they MAY be looking at it was when this message here was posted.
(Of course, some smartass will undoubtedly come on line and say I’m lucky to get an answer in 6 hours because DH says we’ll contact you “within 24 hours.”)
It’s almost as if they want us new customers to go away or something.
March 1st, 2007 at 1:55 pm
I’m currently looking for a new web host.
If anyone has any suggestions, feel free to contact me. chris.llorca@gmail.com
My clients are more than upset at the amount of downtime they’ve been experiencing, and I can’t handle their calls any longer. I’m going to find a new host, and move all their domains over there. I’ll leave my domain for last since I paid 12 months in advance… Now I see why it is so cheap.
Chris
March 1st, 2007 at 2:00 pm
4:59pm… Still no e-mail and this problem is marked as “low”? No service = high priority.
March 1st, 2007 at 2:02 pm
Low priority, huh? I hate Dreamhost.
March 1st, 2007 at 2:03 pm
This is really getting old!!!!
Every day my e-mail server goes down.
How much longer do you expect your customers to put up with this!!!!!!!!!!!!
March 1st, 2007 at 2:04 pm
Mike -
I understand the frustration with the recent outages. They’re driving me crazy as well, but I must say that of the several *site specific* trouble tickets (as opposed to just reporting in on a global outage) that I’ve put in in the past few weeks, they’ve always gotten back to me within an hour or two. Actually, it’s the responsiveness that’s kept me hanging on through the recent troubles. Not to say that excuses the downtime or makes me feel any better about it, but just to let folks know that as far as my experience goes, they are keeping on top of site-specific trouble tix and getting back to users.
March 1st, 2007 at 2:04 pm
This the the most piss poor service Ihave ever experienced. I have been with Dream Host now since 2003 and each day/month/year it is getting worse. I really wonder just how many machines they have compared to what they want everyone to believe. What a load of BS. We all need some satisfaction.
March 1st, 2007 at 2:05 pm
WTF
Strike 2…
March 1st, 2007 at 2:05 pm
Response I received…
“The Severity in this case is marked low as the email is still loading but
very slow and email should not be lost /bouncing
It a slowdown effect. Plus our admins are awae of what is causing this
and just need the time to correct the issue.”
Perhaps people need to let them know that email/webmail is not working at all? Even slow service would be nice for me after at least 5 hours without any email.
March 1st, 2007 at 2:06 pm
great i see your frustrations people but if you are running a business, and earn money, try investing more than 8 dollers a month for your hosting. And if you choose not to then don’t be complaining here.
March 1st, 2007 at 2:07 pm
the response time of webmail has seen a vast improvement; instead of waiting for a timeout, the “cannot connect to IMAP” errors are coming up immediately. sigh.
March 1st, 2007 at 2:08 pm
What’s annoying when the email goes down are those little Outlook windows that popup asking me to enter my password. If I happen to be typing at the time that a window pops up, it automatically starts typing in the window.
March 1st, 2007 at 2:09 pm
LOL JLP OMG I HATE THOSE those damn little windows piss the fin shit outa me, i just half to end process from task manger cus i get so pissed
March 1st, 2007 at 2:09 pm
Caray muchachos, me cambie de hosting precisamente por problemas con el correo electronico. Arreglen todo de una buena vez.
March 1st, 2007 at 2:11 pm
i’ve got some old email sitting in my inbox - anyone else finding that in the rare moments when your pop client is able to connect DH just keeps downloading it over and over again?
March 1st, 2007 at 2:11 pm
It seems my mail is getting through, although the situation is very slow and I face the frustration of my mail application popping alerts that passwords are being rejected. I understand it’s technology and problems occur, but I hope a more permanent solution is being found. Continuous outages were the reason I left my former host for the Dreamhost service, and the issue there seemed to be a number of accounts being used for spamming and other unsavory activities. I would hope that (a) this is not the case here, and (b) if it is, that such accounts are closed forthwith—along with the slowdown and outage issues, these kinds of customers lead to servers being universally blacklisted and blocked, and that is not a situation that can exist for me for even one day.
Thanks for the attention, and please keep the updates coming.
March 1st, 2007 at 2:11 pm
I will be happy to see this fixed also. And to echo the others, i’d like to see a little more worry from the support staff about this problem.
March 1st, 2007 at 2:13 pm
whoa…when did the panel change?
March 1st, 2007 at 2:16 pm
Ever since this power outage last week, my mail has not been consistent at all. This post says resolved, and it most definitely not. I still cant retrieve my mail via IMAP on only sporadically over POP. This is getting ridiculous. I understand there were issues on Sunday, and I am sure everyone has been working non-stop, but it is now Thursday and I am not completely back online. I just switched to this service in Jan, and so far I have had about 80% full service uptime.
Side note…I love the new panel interface. Now if everything else worked that would be great.
March 1st, 2007 at 2:16 pm
is it actually, factually fixed? because i managed to log into webmail once before the IMAP errors returned. i’m on Lipton.
March 1st, 2007 at 2:17 pm
I don’t think the dreamhost folks actually read this status list. It’s just a form of therapy.
March 1st, 2007 at 2:20 pm
Webmail just started working for me on Seltzer…
March 1st, 2007 at 2:22 pm
The $8 a month argument is flawed, what if I am a small business and investing $80 a month for hosting like the upper level plan offered by Dreamhost, would I be in a better position to complain then? NO! Better to say, “If you have not signed a Service Level Agreement of some kind then don’t be complaining here.” Because damnit people, YOU SIGNED UP FOR A SERVICE WITH NO GUARANTEE. You are getting “BEST EFFORT SHARED HOSTING”. As a guy with a couple of very very low traffic sites who uses Dreamhost to host pictures and crap for his family I am ECSTATIC at the cost and features provided by Dreamhost. But as a contractor and a small business owner I would be NEGLIGENT to host clients with a need for high availability with a provider where I have ABSOLUTELY NO GUARANTEE of service or restitution. Seriously, all you people with “clients” complaining about how how their uptime and email service is “crappy”, I hope they realize, for their sakes, that the person they purchased services through, namely YOU, are “crappy” for trying to make a fast buck at their expense.
March 1st, 2007 at 2:25 pm
Completely agree. I love DH and the service is great. People that claim to make thousands a day or “losing thousands and hour” and “clients”…If your going to only spend $8.00 a month for your clients and your “thousands of dollars” that you make over a few hours. Life is hard. We still get way better service than what we pay for.
March 1st, 2007 at 2:30 pm
Last week, I was one of the users whining, but in the end, I doubt I’ll be leaving DreamHost…besides, if you got a Shared plan, you can’t expect it to be up all the time.
March 1st, 2007 at 2:40 pm
Dreamhost: I love you guys, there is no webhost company that is easier to deal with and more personal than you. But this is getting out of control. Outages every day!!! Email, power, sql . Get together and start working on a plan to keep services up.
March 1st, 2007 at 2:55 pm
Urgh,
I signed up in December and it seems there has been nothing but problems ever since. I am sure this is just a rocky patch, but I sincerely hope you get things stable real soon now as it is beginning to wear a bit thin.
I do understand that shit happens though, and I like the *idea* of the service - I’d just like to see it work for a week without glitches in my hosting or mail!
March 1st, 2007 at 3:00 pm
This is not uncommon. These types of glitches are VERY common with Dreamhost. I hope they’re reading all these comments because it appears many, many customers are tired of the service interruptions. I am. I have about a dozen e-mail addresses and when my entire bank of e-mails go down across all of my sites (as they are right now) I know there’s another problem at Dreamhost.
Come on, guys! Get your poop in a group. You have customers now. But when would-be customers read all these comments from dissatisfied current customers you’re going to lose ‘em before they even sign up!
How about compensating all current customers with an extension on their service plans for all these problems?
March 1st, 2007 at 3:04 pm
To the haters who tell me to get a dedicated server: as I said, I’m not complaining about “mission critical” outages. I’m complaining about basic reliability and service.
I don’t expect cloth napkins and waiters at McDonald’s. But I do expect warm food and the ability to “hold the pickles” if I ask.
Right now DH is serving cold, stale food and ignoring my requests to hold pickles.
The “get a dedicated server/SLA” argument is a red herring that has nothing to do with my actual complaints. Stop using it.
March 1st, 2007 at 3:05 pm
Is there a way to have like a maintenance screen whenever this happens? This at least will tell the people trying to access your site that we are still there.
March 1st, 2007 at 3:17 pm
Thank you, Mike. I don’t think expecting working email is asking too much - it is what they have agreed to provide for whatever the cost per month.
If they can’t do it for $15/month, at least set my expectations that I’m not really buying reliable service - not “DreamHost has consistently garnered customer praise and a reputation for rock-solid reliability. “
March 1st, 2007 at 3:17 pm
Slowdowns. Heavy slowdowns… 5 mins to get a page (but I’m pretty sure that’s DB-related.. playn vanilla html pages works fine).
I’m on chalmers..
March 1st, 2007 at 3:18 pm
For you guys waiting for email… get google apps for domains. It’s free. You won’t have email problems after that, good web mail, pop, spam filtering, PLUS if you move web hosts you won’t have to worry about moving email accounts.
March 1st, 2007 at 3:29 pm
I have been with DH for 4 months now and I am getting a little fustrated with all this down time. DH came highly recomended, so I prepaid for two years, So I am sort of stuck here for a while atleast. Right now I am checking into a way to have a second host as a backup for when this is down again, It will automatically go to the second hosting site.
Would someone with a gmail account please send me a invitation.
March 1st, 2007 at 3:35 pm
Kevin Hatfield whoa…when did the panel change?
Dude that panel is amazing, maybe its there way of saying sorry? i love it
Thank you so much dreamhost
March 1st, 2007 at 3:43 pm
Frank:you don’t need a invitation to sign up to gmail anymore. jest go to the gmail site and sign up
March 1st, 2007 at 3:52 pm
Moving to VPS Plan on a different host,
Agree with those who say that for $8 a month, you can hardly expect 100% uptime, however dreamhost are partly to blame as i feel that they have taken on too many clients that their data centres can handle, which has caused a massive problem, and excessive work for them selfs in repairing the problems.
BTW, i would like my email please!
March 1st, 2007 at 4:05 pm
My site on pellegrino is unaffected.
March 1st, 2007 at 4:13 pm
While it’s really frustrating with all these problems lately, I do appriciate that we are being informed properly. I’ve experieced similar problems with other hosting and e-mail providers where they basically don’t give a crap about notifying their customers.
March 1st, 2007 at 4:33 pm
Today we experienced so much downtime with Dreamhost that we decided to move on to a different provider. I recommend that all of you who expressed their frustration here do the same. It can’t get any worse than this. Dreamhost is just not a mature service that a small business like ours can rely on.
March 1st, 2007 at 4:44 pm
We are shopping now for us and our many clients for a new host. This has taken way to long.
March 1st, 2007 at 5:04 pm
All your drink server are belong to us.
March 1st, 2007 at 5:20 pm
this bullshit company of assholes must get down, tell to who ever you know, to not ever give them a new member, they are squalor
March 1st, 2007 at 5:25 pm
That list of servers makes me thirsty for some reason
March 1st, 2007 at 5:44 pm
I just don’t get it. All these people complaining about losing money because DH e-mail is down? WTF are you putting you business on an $8/month hosting service for? Sorry, but I think you are all idiots. If you make money off your site you should either pay for guaranteed uptime (not for another cheap host that is up more often) or just sit back and accept the fact that you are already milking your customers enough. Give me a break!
March 1st, 2007 at 5:48 pm
The new panel is too bright. It burns my eyes.
March 1st, 2007 at 5:49 pm
I’ll tell you, I am getting feed up with this also. I would be out of here also, but I paid for 2 years up front and an ip address for a year. They have made quite a bit of money from the ones who paid up front and leave.
March 1st, 2007 at 6:00 pm
this explains my mail going down all the time. it’s getting very annoying. thank god i have gmail doing backups. jeesssus. i’m moving already, but i kept my account for another month while i sort everything out.
March 1st, 2007 at 6:07 pm
I personally host my e-mail with the big breasted lady host, while keeping my web site on DH. Since we are stuck registering .com, .net and .org anyway it doesn’t really cost me a dime extra. I did not do this due to reliability issues, but rather because I though the other host had better e-mail function.
Yes, the outages have been annoying, but the complaints have been low.
Well worth the hassle if you ask me.
March 1st, 2007 at 6:09 pm
Can you please add back the disk space and bandwidth meters to the side?
March 1st, 2007 at 6:09 pm
^^ I was talking about the admin panel.
March 1st, 2007 at 6:38 pm
Click on the account status on the upper right hand corner. I found this by accident
March 1st, 2007 at 7:01 pm
Several servers non-functional, and severity is “low” ? O RLY?
March 1st, 2007 at 7:34 pm
well if all the haters leave DH, then that means better performing shared servers for folks like me.
March 1st, 2007 at 7:40 pm
I’m not an $8 a month client, I purchased the full Business Plan for 2 years up front, about $1500. I’m still within the 97 day “no-questions refund”, and I’m leaving. Luckily, I still have my previous site running and I never fully transferred over to here yet. But from what people are saying, and what I’m seeing, this place would not have anywhere near the reliability I need for a business site (and e-mail), even if I had resolved my other issues with php. BTW, I’ve been running my site on another shared host for 3 years or more, and rarely experience anything like what people above report. Good luck, all.
March 1st, 2007 at 7:46 pm
Actually, I’ve been here two months. I have five sites hosted here, the uptime is still 98.91% even counting the outages and all in recent days, which is pretty close to the standard 99.9% that others proudly boast about. In a few days, it’ll be back over 99.9% too.
So basically you paid for something you have never used, or only partly used, and you aren’t giving it a real try.
Oh well.
Peace,
Gene
March 1st, 2007 at 7:51 pm
Anyone who is saying that this is poor quality service or “what’s with all these problems and outages” is an absolute joke. The one thing I appreciate most about DH is the fact that this page is online. A place where they keep everyone informed. Any other host only tells you that something is wrong if it takes your site offline. They don’t tell you if it “slows down” or other peoples servers are having problems. Someone talked about email and why not just use gmail cause it never goes down. ITS RUN BY GOOGLE! THE MOST POWERFUL INTERNET FORCE ALIVE! THEY CAN AFFORD TO HAVE 2 SERVERS FOR EVERY ACCOUNT YOU HAVE! GOOGLE HQ COULD EXPLODE AND YOU WOULDN”T KNOW IT BECAUSE THEY HAVE SO MANY SERVERS AROUND THE WORLD! DH is outrageous BANG for your BUCK.
March 1st, 2007 at 8:04 pm
I havn’t had many problems at all, just a few emails not working over the weekend.
Can someone tell me where the details for uptime are? People have been quoting what theirs is but I can’t find the details in the panel.
Thanks
March 1st, 2007 at 8:11 pm
To all you people who say you’re leaving Dreamhost and going with another hosting provider:
which providers are you considering? Can anyone share their experiences with different hosting services? Preferably in the same price/feature range as Dreamhost? I was considering bluehost, but dont really know their reputation. Though, of course, I’d only heard good things about dreamhost’s reputation until this week. I’m still within my 97-day window and have had a bad enough time here I figure I might as well try something different while I still can. Obviously you get what you pay for, but I dont want to just keep hoping dreamhost will get better over the next 2 years.
Any recomendations?
March 1st, 2007 at 8:15 pm
“The network fileserver is still updating. It’s about half way done. Please allow a couple more hours for this processs to complete.”
That was more than a couple of hours ago, how about an update?
March 1st, 2007 at 8:41 pm
Dreamhost is a good value, however, for reliability, it might make sense to get another equally “cost-effective” hosting service and duplicate your web files. If DH goes down just switch the DNS to the other provider. Same for mail. It might take just a little while for the change to propogate, but certainly less than the current downtime. My son’s got his domains on 1and1 - they have a terrible reputation, but so far he’s been happy.
I would agree with the other posts here that for critical domains it would make sense to deal with a company that provides a SLA commensurate with the value of the services needed,
March 1st, 2007 at 9:24 pm
“…well if all the haters leave DH, then that means better performing shared servers for folks like me.”
QFT.
March 1st, 2007 at 10:13 pm
I hear everyone talking about the problems with their emails. Let me share an observation that will stop your heart if you have an announcement list with this company.
Some of our editors were just getting ready to send to our our opt in mail recipients and guess what?
The dreamhost system just told us that we do not have any announcement lists!!!!
I don’t know if I should panic or shoot someone, but to think that we might have just lost over 10,000 opt in email addresses per list is too much to absorb for a normally calm person.
Our international publishing firm has been with Dream Host for awhile, nothing out of the ordinary to report in terms of challenges. The bandwith is great at a very low price. However this situation is causing more than a few people to really start sweating and to look at this situation from a checkbook and reputation perspective. How much does losing face cost in this competitive climate?
Don’t kid yourself we are all in business in some way or another. That is why we are here in the first place.
I have two Gigantic concerns. Does dreamhost perform regular back ups and do they know how to restore the data to it’s previous state?
I can live with the developers not knowing how to do a simple integration between the control panel and the back end. But…
*This message is not for the other users out there and is intended for Dreamhost only. If they are monitoring this board* …If you lost the opt in mailing lists to everyone that has posted on here you can imagine that a lawsuit will be the least of your worries. Tell the panel wizard to forget about the look of the interface for the time being and take care of these clients out here. They are Jumping Ship in droves! Everyone here hired you to make them look good. We don’t look good with egg on our faces and neither do you.
March 1st, 2007 at 10:47 pm
I’m on gower. My website is still functioning. I don’t see a response about Gmail’s system status. What about an uptime?
I find it hilarious, but not surprising that people who pay ~$8/mo for hosting want to get hosting for free in return for downtime. You want $8 back? Ouch, you’re really desperate to get to $1507.95/hour. Really, Google has a webpage builder, email for your domain, etc. Go to Google, where they offer everything for free. You should let your customers know about Google storing their data for long times. I’m going to stay here where I don’t see any ads.
And for backups. My gosh, use a crontab to copy the FILE!!!!! I spent more time on writing a 50 line script than it took to add a crontab. On second thought, don’t use a crontab. At this rate, the servers will crash with the level of energy put into your own business plan and checking that things work correctly.
I refuse to read this crap anymore. This is less entertaining now. If you threaten to leave, why are you still here!?! We don’t care. You’ll lighten the load on the servers for us!
March 1st, 2007 at 11:29 pm
Jay, your response is really interesting for a guy who said he was NOT and employee for DH.
It’s sounds like you thought that last guy was talking directly to you because You are taking these problems really personal. Are you one of the developers checking this board to implement damage control????? Your statement about writing scripts and adding a crontab gave you away my friend. Not too many people on here would know how to do that. Just fix the damn problem instead of hanging out on here. You can pass this report on. All of The paying folks are STILL MAD!!!!!!!!!!!!!!
March 1st, 2007 at 11:41 pm
I’m curious as to why this is a “low” severity problem….over 60 servers not working correctly….
What would a ‘high’ severity be?
Personallly my site has been inaccessible for about 30 hours. And by inacessible I mean it just won’t load, it doesn’t throw any errors, it seems it can’t even get that far. Just as an experiment I left my site “loading”, and came back to it about half an hour later….still hadn’t loaded, but it hadn’t timed out, which wierd because just about any other site I visit (by typing the wrong address) that doesn’t exist times out after about a minute.
I’m just glad I’m nbot one of those people that relies on my site for income.
March 1st, 2007 at 11:59 pm
Why do so many DH fanboys assume that all the people complaining here are on the cheapest plan? That argument is bunk.
March 2nd, 2007 at 12:24 am
Oddly enough, access to email via SSH + mutt is slow but basically ok. Via IMAPSSL …no way.
March 2nd, 2007 at 12:27 am
@Vee: I agree, and also all the plans share the same servers and resources, so what the heck does it matter. When you pay for something and you don’t get what you paid for it doesn’t matter what the cost. And to all those that are saying you should know better then to use shared hosting for business: what the hell kind of response is that? Ok so you only use DH for your personal sites and not business. Well I would wager that most of the DH customers are BUSINESS customers. DH is not in business to be a *personal* web host. If they were targeting personal they wouldnt be in business today. So that is just not a valid reason as to why we can’t expect 99.9% uptime. Sorry but hosting is what DH does, they are the pros at hosting. Don’t belive me? Read the DH about us page. Dedicated schmedicated….
March 2nd, 2007 at 12:40 am
It was almost 12 hours ago that they said it would be a couple more hours till it was fixed. Was that a typo? Come on no where have I seen that a couple = 12. Give us some feedback as to what the situation is.
March 2nd, 2007 at 1:01 am
This is crap man. I have been having this issue for the past week, and unfortunately their upgrades seem to run at odd hours in the US, which gives me the bad end of the bargain as I’m in India and it’s never working during the day…. *Mutter mutter*..
March 2nd, 2007 at 1:08 am
The outages are getting out of hand now, what are some better hosting sites? I don’t mine paying more If I know the service will be better
March 2nd, 2007 at 1:11 am
I use anhosting.com now…they are top notch
March 2nd, 2007 at 1:21 am
How difficult is it to set up a back up host?
March 2nd, 2007 at 1:44 am
my site freeze totally, not only for 16 hours. what the…
March 2nd, 2007 at 2:06 am
I’m in the UK and my sites have always loaded a tad slow, as expected. But now they take as long as 45-60 seconds :/
March 2nd, 2007 at 2:39 am
Hey guys have you seen the brand new DH web panel?
it rocks! a new design and a quick load…
March 2nd, 2007 at 4:08 am
To those of you thinking about Bluehost or HostMonster, they are the same company, and that’s where I just came FROM. Not only did I lose my email on 8 different occasions in my first month with them, but the email was actually LOST, as in BOUNCED back to the recipient! There were problems with file permissions a few times, but they never told me the reasons for the other times. And it was up to ME to tell them about the problem before they would fix it…
Friendly customer support is just a phone call away, but I just couldn’t stand not knowing if my email would be delivered to me successfully tomorrow… And that’s why I’m here now. lol!
March 2nd, 2007 at 5:39 am
Going crazy here. Most of my forward-only email addresses aren’t working. No bounce message, no delivery, nothing. Just black holes. Can’t even imagine how much mail I could be losing.
Can’t believe these problems are categorized as low priority, since my ability to receive email is essentially crippled.
March 2nd, 2007 at 5:57 am
All of my domains are un-accessible as of 8:57 a.m. EST March 2nd. Are you still having problems?
March 2nd, 2007 at 6:40 am
I’ve just about had it myself. Even when it works, IMAP has been very slow. I’m thinking to go to Brinkster. Anybody have any comments?
March 2nd, 2007 at 6:50 am
how about an update? it’s been almost 24 hours….
March 2nd, 2007 at 6:56 am
Website seems happy (welchs.) IMAP is functional, not wonderful, but functional (spacey.) Webmail is a quite pokey. I don’t *appear* to have missed any messages, there’s no blatant gap in timestamps, but no way to know for sure.
March 2nd, 2007 at 6:58 am
I Found Free PlayBoy Girls, you need view this.
Absolutely FREE PlayBoy & Penthouse:
http://www.girlsupdates.com/gateway.php
March 2nd, 2007 at 7:20 am
Still going slow.
On top of all that, the speed up of uploading to the ftp servers to update the sites is atrocious.
I’ve got a few stats and gifs on my page thats indicating its going down very often for short periods of time - in general its not a good time :/
March 2nd, 2007 at 7:21 am
Brinkster gives you exactly ONE 100MB MySQL database. That means a single database, with a hard limit for a forum, WordPress blog, etc. Doesn’t sound so good to me with all the high bandwidth and storage promises.
Peace,
Gene
March 2nd, 2007 at 7:46 am
my sites go on very slow.
March 2nd, 2007 at 8:15 am
I woke up this morning hoping this was all some nightmare… my site was inaccessible, and my email wasn’t working. I was wrong, this is in fact a reality, and is absolutely ridiculous. I’m glad we (your customers) are a “Low” priority. That makes me feel all warm and toasty inside.
Now, people above said “You get what you pay for” and “if you have clients reliant on your web host and you use Dreamhost, then its your fault you chose such a bad host, etc”. Well, my website is my own personal website which currently is hosting my resume, my portfolio, and testimonials of my clients, as well as an easy method for my clients to contact me. When my website is down it means a lot, especially since I am currently looking to relocate and employers need to be able to see my resume and get a feel for what I’m about. So excuse me for thinking I could get hosting for $8 a month and it be stable and consistent. I have actually paid similar prices in the past and had way better service and experience than this.
Dreamhost, you might want to jump in here and tell us that you’re working on it or you fixed 1 problem and are tackling the 3,000 others, or something. Give us a glimmer of hope. If anyone feels like suggesting a new web host, I’m all ears.
Thanks,
Chris
March 2nd, 2007 at 8:15 am
PS- My box “Brandine” isn’t even listed in the boxes to worry about… yet, its down.
March 2nd, 2007 at 8:17 am
17 hours ago, there’s an update to say it will be “a few more hours.” My site is still down. This is getting very tedious, and I don’t even run a business on my website.
March 2nd, 2007 at 8:23 am
This is starting to annoy me now. It seems like my email works for a little bit then just crashes. I really wish they would fix this issue already. Last night, it was working fine, this morning no luck.
March 2nd, 2007 at 8:27 am
my sites is down
March 2nd, 2007 at 8:39 am
Email down again. Clients unhappy… HULK SMASH.
March 2nd, 2007 at 8:45 am
DH - nice looking panel brand spanking new panel…. too bad the hosting is pretty unreliable. Maybe you spent way too much time prettying up your C panel and not paying attention to your servers.
March 2nd, 2007 at 8:48 am
March 2nd 8:47 am, day TWO of no SERVICE. E-mail working sporadically.
The SIX plus sites I run on dreamhost have all been DOWN, and NO STATUS UPDATES from DREAMHOST but:
Hey! We have a new shiny CONTROL PANEL???!!!!!
Come on guys!! LEVEL WITH YOUR CUSTOMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
March 2nd, 2007 at 8:49 am
Here we are, again. I did get email twice this morning; but it’s totally offline again now. No update from DH to say why this is still a problem.. just “old news”. The new panel is nice; but to be honest I’d really rather they had updated that in the middle of the night, rather than yesterday afternoon. I imagine that’s why we couldn’t access the panel yesterday when so many of us were having email issues. Very poor timing. Yesterday my website worked.. today it’s very slow. But, I should be thankful for the small things, right? Slow is better than not at all!
March 2nd, 2007 at 8:51 am
Still slow on this end. Rough start to a site that went live yesterday, hehe.
March 2nd, 2007 at 8:52 am
What’s up??? Still can’t get mail???
March 2nd, 2007 at 8:55 am
Hey My Sites are running damn slow. What’s up with DH? NO Updates till now?
March 2nd, 2007 at 8:58 am
I think it should have been a warning that all of us ignored when a company calls itself “Dreamhost”
I am looking for a host that is AWAKE Godamnit!!!
March 2nd, 2007 at 9:02 am
Vine is down too. My sites (all hosted on it) are unreachable.
March 2nd, 2007 at 9:06 am
this is a joke…
March 2nd, 2007 at 9:12 am
What scares me the most is the thought that Dreamhost might be run by teenagers on break from cutting their parents grass! I am going to give it one more day (clients are beyond pissed what’s another day at this point) Hell they are yelling at me so much I really think my name is ASSHOLE thanks to Dreamhost. But if this shit is not fixed by tomorrow, I am going to have a friend of mine that is a writer for CNET do a nice little write up about this outfit and post it all over the internet. Good Morning!
March 2nd, 2007 at 9:14 am
One of my sites I have the domain name registered and hosting at DH is up. However, 2 sites where I have the domain registered elsewhere and point to DHs nameservers is down. I can FTP into those sites, but they’re both down.
March 2nd, 2007 at 9:25 am
I submitted an outage notification yesterday and got an email back from DH that the problem was “fixed”. Well, it isn’t.
What sucks the most is when I’m using IMAP with MS Outlook, and DH chucks a wobbly, I have to kill the Outlook process from my taskmanager. I have had to do this at least a dozen times in the past 3 days.
Maybe it’s not a file server issue but an issue with DH has run out of bandwidth and all the high utilization is due full queues and traffic getting dropped? That would cause tons of timeouts… Just a guess…
March 2nd, 2007 at 9:37 am
God this is starting to sound like that movie Boiler Room where they were selling stock that didn’t exist. If that’s true everyone using video and audio on their sites would be screwed and would have to go back to the Sectorlinks of the world where they charge you for every comma. Common Dreamhost prove us wrong.
March 2nd, 2007 at 9:40 am
skinner is down or something
March 2nd, 2007 at 9:53 am
Low severity?! WTF! My website has been offline for hours. That is ridiculous! It’s been like this for over a week. I can’t stand it anymore.
March 2nd, 2007 at 10:05 am
Hey guys, angry posts don’t help the server guys work faster. If you’ve ever been in or near the hosting business, you’d know that days like this are bad for everyone–customers and company alike. Surely there are some factors at play that we don’t know about yet. We’ll find out soon enough.
March 2nd, 2007 at 10:06 am
Both of my websites (one on squirt, the other on slice) are down again. Dreamhost sucks. I’m switching to asmallorange.com as soon as I have the money.
March 2nd, 2007 at 10:07 am
Dreamhost. You have failed teh internets.
Seriously. Why is this low priority? Do you not care about your customers?
2 years of service straight from the circus!
I could not in my good faith recommend this service to anyone at this point.
Why don’t you folks hire a real executive / manager that will get your crap in line.
This is overboard.
March 2nd, 2007 at 10:09 am
Better Business Bureau anyone?
http://www.bbb.org/
March 2nd, 2007 at 10:14 am
I have been caught up as well. My biggest concern is that some email has come through and some not and it seems random. Is this likely to clear when the issue is resolved?
March 2nd, 2007 at 10:17 am
every week dreamhost sucks and my sites go down…
March 2nd, 2007 at 10:20 am
Awesome!
One more time, again, again, again…
I´m so tired!
Take care with your clients!
Now I´m looking for another hosting.
March 2nd, 2007 at 10:35 am
The dream has become a nightmare. Even http://www.dreamhost.com is off. Still no updates.
Thank god I changed my MX records and hosted my e-mails elsewhere. At least the DNS servers are working properly.
March 2nd, 2007 at 10:50 am
No, they are not offline. At least not that I’ve seen.
And they did update this morning that most of the process is done.
As to the BBB: If you make a customer service complaint or request or have a billing issue that’s not resolved, perhaps the BBB would be called in. If you don’t like the service, that’s not a BBB issue. You try someone else. Otherwise, the whole thing is silly.
Peace,
Gene
March 2nd, 2007 at 10:59 am
I’m sorry, but I’ve had enough. I appreciate that you’re trying your best, but clearly your best is way short of anything remotely professional. The information you give is appreciated, but every single *day* there are problems with your service and I have not been able to check my mail or view my site reliable for many days now.
I’m now moving my stuff back to my slightly more expensive, but significantly more reliable, previous host. When I signed up with you guys, I wondered whether it was too good to be true. It is just that.
1and1.co.uk really kick your asses, I’m afraid.
March 2nd, 2007 at 11:01 am
all my sites is down…. and now dreamhost.com is down too!
That’s horrible!
OMG, tsunami in dreamhost.
March 2nd, 2007 at 11:05 am
Although neither of my host servers are listed (poprock, spunky & snowdrop) I’m experiencing some slowdown. Anyone from this servers also getting some problems?
March 2nd, 2007 at 11:08 am
all servers is down, I think
dreamhost.com is down
March 2nd, 2007 at 11:10 am
Ups. It seems the problem was an error in my programming. Sorry for blame you guys.
March 2nd, 2007 at 11:12 am
Dreamhost.com is working for me right now.
March 2nd, 2007 at 11:15 am
3/1/07 @ 02:32 PM: update half way done.
3/2/07 @ 10:38 AM: 81% complete.
30% in over 20 hours? I can’t help but wonder how much longer we’ll have to wait until this is finished…
March 2nd, 2007 at 11:31 am
agaaaainn?? why I always got into this server downtime???????
geezzz…
March 2nd, 2007 at 11:42 am
Weeee!! Back online!
March 2nd, 2007 at 12:56 pm
After two days of excruciating slow speeds - in the middle of editing a WordPress site that feels like I’m back on pre-2000 speeds - these constant problems are getting daft. The FTP upload speeds are also terrible (and were before the outage and subsequent issues).