Gradius web server having networking issues

The gradius web server is having trouble with the public network interface, an admin is checking it out right now at the data center. If it is found to be a web server issue and not networking hardware, the server hardware will be replaced. Please check back for updates.

– UPDATE 10:43:57 PST –

The admin was able to fix the issue and the server is back up and running now. If it reoccurs we will have to suspect the machine and therefore move it to new hardware. Sorry again for the downtime and inconvenience.

.

21 Responses to “Gradius web server having networking issues”

  1. Jake Says:

    Anyone else been having awful fileserver issues since the downtime two weekends ago? For the past 10 days, most of the time my pages return an internal server error, and when the pages do load, it takes about 30 seconds per page — and usually the page won’t load fully. This is absolutely killing my business.

  2. David Says:

    I am on ovaltine and this is happened to me as well. Sporadically, but still quite annoying.

  3. J Says:

    All my sites still down. Resolved?

  4. Gene Steinberg Says:

    I’m curious about something: Have any of you actually posted support requests for these problems, or would you just prefer to whine?

    Just asking.

    Peace,
    Gene

  5. Adam Says:

    My sites are currently not responding via url or http://ftp.

    They seem to only be down for a few minutes at a time then go back up for a while. Strange.

  6. Jake Says:

    Yes, Gene. We have common sense. Thanks for asking.

  7. popopop Says:

    >I’m curious about something: Have any of you actually posted support requests for these problems, >or would you just prefer to whine?

    any suggestions regarding how to post a support request when my panel and email are both inaccessible?

    didn’t think so.

    smart alek.

  8. Frustrated Says:

    Why is there only an announcement about one server if several others are having problems too? I’m on Milliken which has rebooted a couple of times today! It took a long time for my sites to come back — and now they’re slow as hell.

  9. Tom Says:

    >I’m curious about something: Have any of you actually posted support requests for these problems, >or would you just prefer to whine?

    >any suggestions regarding how to post a support request when my panel and email are both inaccessible?

    >didn’t think so.

    >smart alek.

    You can use the contact form here.http://www.dreamhost.com/contact.cgi
    You can also send an email to support@dreamhost.com from your primary
    email address and that works too.

    It was on the wiki, but for some reason they edited it out.

  10. popopop Says:

    >You can use the contact form here.http://www.dreamhost.com/contact.cgi
    >You can also send an email to support@dreamhost.com from your primary
    >email address and that works too.

    I have no access to my email due to the problems at dreamhost.

    >You can use the contact form here.http://www.dreamhost.com/contact.cgi

    http://www.dreamhost.com seems to be out so that’s not possible either.

  11. TMX Says:

    I would suggest something amiss at your end, no panel or dreamhost.com inaccessibility here.

  12. website Says:

    @jake: Yes am facing the same annoying probelm the servers now actiting like pentuim 2

  13. J Says:

    Have some support requests sent, but one site slow as shit and all the others down. Hope gets fixed soon : (

  14. anom Says:

    Things are getting worse and worse on DH, my sites have been down for most of the day, and the support ticket has in still unanswered 5 hours after I sent it, yet there no word on this issue here. Annoying, to say the least…

  15. Ryan Says:

    All of my sites are down and connect through http://FTP….On Rupee. Ridiculous. I believe someone said perhaps less yachting more forward thinking. Look ahead, stop reacting.

  16. RT Says:

    I too have been noticing the sluggish performance of my site as well this past week or so.

    I decided to do a tracert to my site and found one hop that seemed a bit slow: (4.78.192.66 / ge1-L3.dreamhost.com)

    I did a “ping 4.78.192.66 -t” at a command prompt and this particular unit seems to have the most “pumping and breathing” associated to it (4.78.192.66 / ge1-L3.dreamhost.com). I don’t know if it was a clue to part of the issue we are all seeing with our sites, or if it was nothing to be concerned with. Either way I thought I would post it here just in case it does mean something to someone at Dreamhost.

    I also did a tracert to http://www.Dreamhost.com and got the following info. (I removed the first couple of hops for privacy purposes).

    Hop Avg Diff Address
    3 11 0 24.159.64.34 24-159-64-34.static.jcsn.tn.charter.com
    4 26 15 65.120.164.81 kcm-edge-02.inet.qwest.net
    5 28 2 205.171.29.26 kcm-core-01.inet.qwest.net
    6 36 8 67.14.2.22 dal-core-01.inet.qwest.net
    7 36 0 205.171.225.1 dap-brdr-02.inet.qwest.net
    8 * * Timed out
    9 54 18 4.68.122.97 ae-2-54.bbr2.Dallas1.Level3.net
    10 83 29 64.159.0.246 as-1-0.bbr2.LosAngeles1.Level3.net
    11 78 -5 4.68.102.172 ae-21-56.car1.LosAngeles1.Level3.net
    12 240 162 4.78.192.66 ge1-L3.dreamhost.com
    13 100 -140 66.33.201.141 dreamhost.com
    14 67 -33 66.33.201.141 dreamhost.com

  17. Gene Steinberg Says:

    I don’t want to make light of your situation, but my sites all function perfectly. Try http://www.theparacast.com and click on the links to all the others. You should contact support if you haven’t done so, which is what I’d do in like circumstances.

    Besides, what does any of that have to do with the single server talked about in this particular thread?

    Peace,
    Gene

  18. RT Says:

    I too have been noticing the sluggish performance of my site as well this past week or so.

    Earlier, I decided to do a tracert to my site and found one hop that seemed a bit slow: (4.78.192.66 / ge1-L3.dreamhost.com)

    I did a “ping 4.78.192.66 -t” at a command prompt and this particular unit seems to have the most “pumping and breathing” associated to it (4.78.192.66 / ge1-L3.dreamhost.com). I don’t know if it was a clue to part of the issue we are all seeing with our sites, or if it was nothing to be concerned with. Either way I thought I would post it here just in case it does mean something to someone at Dreamhost.

    I also did a tracert to http://www.Dreamhost.com and got the following info. (I removed the first couple of hops for privacy purposes).

    Hop Avg Diff Address
    3 11 0 24.159.64.34 24-159-64-34.static.jcsn.tn.charter.com
    4 26 15 65.120.164.81 kcm-edge-02.inet.qwest.net
    5 28 2 205.171.29.26 kcm-core-01.inet.qwest.net
    6 36 8 67.14.2.22 dal-core-01.inet.qwest.net
    7 36 0 205.171.225.1 dap-brdr-02.inet.qwest.net
    8 * * Timed out
    9 54 18 4.68.122.97 ae-2-54.bbr2.Dallas1.Level3.net
    10 83 29 64.159.0.246 as-1-0.bbr2.LosAngeles1.Level3.net
    11 78 -5 4.68.102.172 ae-21-56.car1.LosAngeles1.Level3.net
    12 240 162 4.78.192.66 ge1-L3.dreamhost.com
    13 100 -140 66.33.201.141 dreamhost.com
    14 67 -33 66.33.201.141 dreamhost.com

  19. Gene Steinberg Says:

    Looks like it’s all going bad for you, RT, between Qwest and Level3. That’s not DreamHost’s fault, clearly :)

    Peace,
    Gene

  20. Matt Van Dusen Says:

    Yes, the Level3 uplink has been rather faulty the past couple weeks. When sites first started coming back up after the power fix in the building, it seems that one uplink was much more saturated than the others. Strange, but it wouldn’t be the first strange thing to happen after a power outage.

  21. Bahamut Says:

    Great job done! Dreamhost is the best hosting you can find!

Leave a Reply

Comments posted here may not be viewed by DreamHost staff at all. This is not a way to contact DreamHost.