Site Slowness (resolved)
Posted (March 26th, 2007 at 2:41 pm PST) by micahThe NFS issues we posted about on Friday are still affecting many of you. We are working as quickly as possible to offload the overworked filers but unfortunately it is a time consuming process. The same servers are likely to be affected:
7up arizona boba calpico cappuccino caprisun chai clamato coffee coke crush crystallight culligan dietrite eggnog espresso flipside geyser gingerale hansens hi-c hiball horchata izze jolt martinellis milk monster mrpibb mug nehi nesbitt nestea ninja optimizer orangebang ovaltine pellegrino perrier punch refresco riptide rootbeer schweppes shasta silk smoothie snapple squirt stewarts sunkist tab tampico tang tea tizer tropicana yoohoo
We’re very sorry for the poor site performance this is causing and hope to have it resolved shortly.
Update: I apologize that we haven’t posted this sooner - it’s taking longer to resolve than we had hoped initially due to the fact that the filer involved is pegged at 100% utilization. We are offloading data but it’s going very slowly (our current estimate is that it will finish by this weekend) because of the volume of data and the state of the server. Our only option to speed it up would be to remove the other causes of load on that machine (meaning customer servers that are accessing data from there - we’d really rather not turn off the hosting machines connected to that filer as that would really have a negative impact on a lot of people so we have elected to let it run its course). I’ll make sure that if we get any more useful information we will pass this along in a more timely manner.
Update: We are trying one option to see if it speeds things up without turning off any customer servers - rebooting the filer. It should take no more than 2 minutes and we’ll be watching it very closely.
Update: the reboot didn’t do as much as we hoped - rather than wait so long for the data move to complete we are going to replace the filer itself. I do not have an ETA at this time but the admin team is starting work on this as I type so we’ll get it taken care of as quickly as possible.
RESOLVED! See http://www.dreamhoststatus.com/2007/03/28/file-server-head-unit-swap/
217 Responses to “Site Slowness (resolved)”
Seriously, huh Dave?
Boba rocks on with 589KB/s speed!
PS. I’m on /home/.lucifer
what path are you guys on?
I am on cienega and its performance is horrible. Even email is not working (this one is on spunky).
@Di Wu
589KB/s??? Wow! I’m on smithers and i got only 48KB/s. How is this possible? Why are some Servers faster connected than others?
Di Wu:
I’m on rootbeer on the path /.marita
sigh….just switched to dreamhost…
looks like i picked a bad day to stop sniffing glue…
Meanwhile, if:
- You’ve got an issue _NOT related to performance_, and/or:
- Your server is _NOT listed above_,
then do consider filing a support ticket or contacting , rather than posting here. (If you’ve already done either of those, perhaps there are other things you could do than just… waiting here…)
That said, if you still want to talk about unrelated servers, try the forums… or, try not. (I’m on babyruth. :-p)
Please check avalon, as i’ve gotten over 75 MySQL alert emails…..
You guys are complaining about performance… my domain doesn’t even load period.
good times.
My server isn’t affected, but if there’s a problem, DH shall know.
Im on tab, it seems to run fine
Tab is NOT fine. It is extremely slow!!! I can’t even get ONE rails application to start properly, and I just set up a ZenCart that takes forever to load anything.
My site is quite slow too. I´m on rootbeer but I don´t know what path I am.
My site uses Wordpress as engine and it was never as quick as I wanted. On the other hand one of my subdomains uses phpBB to run a forum and it is very quick. I can´t understand.
Hi, I’m on yoohoo. If it can help all my websites + databases were running very fast at 25 and 26 March. Then, 27 March at 6:00 pm (italian Hour) it has stopped to work with a database connection error. Now is working very slowly (28 March, 2:20am Italian hour). Don’t ask me why I’m still awaken at 2.20 am 
The answer is… I can’t sleep because I’m worried for my beloved websites
Just joking… Good luck with your work!
I’m on Dads and my site is quite sluggish right now, too. I’m trying to FTP in but it’s getting stuck… crawling… and the website itself is essentially failing to load. Thanks for looking into this!
I just got this:
-=-=-=-=-=-=-=-=-
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@torley.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
-=-=-=-=-=-=-=-=-
My site is on snapple and I’ve only had a shorter downtime this year/last… Anyways Keep up the good work (my last host lost network and failed to even tell anyone :P)
sigh,i’m so sad to it.
these days,dreamhost has many and many problems.Many sites are affected.
I think DreamHost may compensate their customers.
For those users on the same server but experience varying performance issues, my guess is that it has something to do with your server path. This is a NFS issue, so I’m guessing that some paths are fine while others are having issues.
Everyday problems !!!
I don’t know what to do, I’m on DreamHostStatus.com all the time, I think I shoud work here, lol
is Dot5hosting better??
How do you check what server you are on? I’m embarrassed to say I never quite worked that one out.
From the 1st mail they sent you, there you’ll find your ftp info and on which server you’re
@andi
In the panel, the upper right part of the screen has an “Account Status” link. This will give you all of your servers. Your web, mysql, and email servers. Also note, don’t pull my head off if I am wrong, but your email server is also your file server cluster.
Im on crystallight and page load times involving mysql, are really high..about 15-25 seconds..oh well. at least it loads.. good luck guys
Tulie, dont worry, this is extremely abnormal here at Dreamhost. My site on Boba, one of the listed servers, is loading very fast and dl speed exceeds 700KB/s
I’m sure DH is working on the issue and soon enough ur server will be back to normal again.
finally, a high-priority for this days-old ticket! woo hoo, progress!
loads avg about 30-40 all day on mug, ouch…
—
http://dhstatus.com - an unofficial dreamhost status page
Although listed above - Mug is running reasonable well, which is nice!
I wonder if I can have my site moved to the same server as this status page, it seems to be doing well…
Boba seems back up and running fine.
我还以为是亚洲出口带宽的问题呢，后来发现不对劲，什么站都慢了。。。。
赶紧解决吧，而且我一个站解析做了好几天了还不能访问。。。。。
I feel like DH should disable comments on this blog because a lot of people post support requests (e.g. Torley’s 500 error) here instead of filing a support ticket, where someone will actually look at it.
@Eric
No please. I’m very interested in what other costumers have to say and which are their situations.
This was very poor planning and design on the part of Dreamhost, I have now confirmed that all my business will be leaving this company, as I had already moved 80%. 99.99% up time should be the minimum, even if the failover solution has a performance hit. If anything it would be nice to have all incoming connections for webservices routed to a down screen which at minimum.
These days dreamhost has many and many problems.
I think DreamHost may compensate their customers.
I think DreamHost may compensate their customers.
I think DreamHost may compensate their customers.
I think DreamHost may compensate their customers.
I think DreamHost may compensate their customers.
I think DreamHost may compensate their customers.
I think DreamHost may compensate their customers.
I think DreamHost may compensate their customers.
I am hosting with http://www.hostican.com and I am very happy with the support and speed there.
Thanks,
E.D.
i’m on espresso. yesterday i had a 500 internal error and slowness problem but today for now everything is going good. May misfortune not befall it! 
My server name is “monster” and we have been noticing SEVERE performance problems in the past 48 hours. Page load times up to 30 seconds.
I was about to submit a support request, when I saw this announcement.
I’m very glad that Dreamhost is aware of this issue and is working to resolve it.
Thank you!
As a sign of good faith I believe Dream Host should offer some form of compensation, be it monetary or a boost in disk space/badnwidth
14 hours later — what is the hold up??
I would seriosuly like my mailing lists to work…. PLEASE
…offload the overworked filers…
buy some new machines, you have money, we pay…
“I am hosting with http://www.hostican.com and I am very happy with the support and speed there.
Thanks,
E.D. ”
Are you sure? HostIcan sucks compared to DreamHost. They oversell even worse than DH and if you come even close to using 40GB of space, they start threatening to cut off your account for “files storage”
and their unmetered bandwidth is actually only 2TB/month. The unmetered only applies to html and php pages, not actual media files.
After 4 days down (new world record) nesbitt seems to work decently now…but maybe is better if I wait to open the mouth cause I don’t want to be too optimistic
Anyway I think that 4 DAYS DOWN is quiete a shame
# 氧气层 Says:
March 26th, 2007 at 10:16 pm
我还以为是亚洲出口带宽的问题呢，后来发现不对劲，什么站都慢了。。。。
赶紧解决吧，而且我一个站解析做了好几天了还不能访问。。。。。
Translation:
I thought it was a problem with Asia’s internet backbone, then I realised it was much serious, all the websites were slow….
Hurry up and solve the problem, I have a website that has been down for several days…..
@Juanlu
My server had nice loads this morning (GMT time) and now it’s rising again. Seems like if it accumulates and never goes down.
This morning; load average: 0.61, 1.09, 1.33
Now: load average: 17.45, 16.91, 19.95
I hope it won’t reach 40 again this night :/ but right now it’s already impossible to deal with the server
I worked hard to sell my company on the idea of using dreamhost to host an ecommerce site. When I went to showcase my progress, the site crawled to a near-halt, and did the next day as well.
You guys made me look very bad.
I guess as always, you get what you pay for… Touch wood, I’ve had no problems with my servers (web: dasani, sql: goofy, and I don’t use DH’s email services as I already have my own offsite email hosting), but what do you expect for a company which specialises in piling em high, selling em cheap?
I would seriously consider paying a LOT for properly managed, dedicated hosting for ecommerce sites, dh doesn’t have that five nines SLA so there you go I guess :/ Still sucks ass that you got made to look a bit stupid, it’s happened to me in the past too and it’s totally unfair.
Down for going on 16+ hours stuck on a 500 Internal Server Error. This after being with Dreamhost only a few months. This is upsetting. I hope they get this issue fixed soon.
~Mike
Michael: An Internal Server Error is usually something that’s confined to your site rather than the service. Have you done any testing of that to see? And, just in case, have you filed a service support request?
Peace,
Gene
Michael - have you modified or uploaded a .htaccess file recently? just a thought as this error will come up for a corrupt or malformed .htaccess file (or trying to override certain server settings in the .htaccess file)
Probably something else then (was just a thought as this error also comes up for a bad .htaccess file)
Have you checked your error logs under /home//logs//http/error.log to see if that throws anymore light on the matter?
damn - /home/(userid)/logs/(domain)/http/error.log is the correct path - replace userid and domain with your own
LOL, I just joined dreamhost a couple days ago. Good to know this isn’t the norm. Was wondering why my sight was taking forever to load… Hopefully this will be fixed soon.
Dietrite was going well for a few hours. 90 visitors on our site, still reasonably responsive, and load average around 5
Then suddenly it goes bad again… 404’s, 500’s, and load average 20+ for the last 30 minutes or so. When the smoke clears, 30% of our visitors have fled.
We haven’t been with DH long, is this normal?
Hey Di Wu I like the service and my site loads always fast. If you do not like the overselling or other search the INet and buy an own server. 2TB/traffic what do expect as long as dedicated servers all over the INet comes with 1.5GB ?
Thanks,
Evgeni Dobrev
Good — [severity “EMERGENCY”]
I like how that sounds
I also get this error when the site is really slow :S
[Tue Mar 27 06:31:09 2007] [error] [client 66.249.65.132] Premature end of script headers: php5.cgi
1. I’m on gimli and she’s either completely dead or so slow that she might as well be.
2. Who are you people wondering if DH is going to “compensate” for this? Are you out of your mind? As far as I know — and I’ve been with DH for 6+ years now — DH has never credited anyone for something like this.
3. I should note again that this sort of thing makes me very sad. For the first 5.5 years of me being a DH customer I had never had any problems at all. It’s only since 09/06 that things seem to have been in the crapper. I don’t know what happened, but it’s a real tragedy for someone who has been running a dozen+ sites and recommended DH to *hundreds* of people over the years.
It’s been 16+ hours now. Can we at least get an update? By now you should know the scope and scale of the issue and be able to get an ETA.
I just joined DH 2 days ago and my sites have been dean slow since the very first second!!
When is this problem going to be solved?
yoohoo still creeping
James,
the same error in espresso server (Premature end of script headers: php5.cgi)
Well, these are some numbers I’ve never seen before for load average
I hope that’s the 670-way mobo
[dietrite]$ uptime
09:20:57 up 3 days, 8:16, 6 users, load average: 291.57, 63.51, 670.18
hoover seems down also
I’m on Beaudry and it appears to be down…blah. If things don’t improve soon I’ll be finding a new host. The chronic slowness and downtime is unacceptable.
Dietrite is down for 15 mins now 
I’m on lifesaver and it’s been having intermittent issues since the beginning of the weekend. Thankfully it only seems to be down for like an hour at a time.
Never had any issues with DH prior to this, so for those users that just recently signed up, this is definitely not the norm.
Ok, that`s it… at least it`s my last day under DH…. cya…
News just made it to Digg:
http://digg.com/tech_news/Dreamhost_Experiencing_Serious_Problems_Again_for_18_hours
i agree with james
we have been waiting u for 19 hours.
anybody tell us? what r u doing??
@Dreamhoster
Oh God……please….we do *not* need to get dugg right now.
And as far as the problems themselves go: Am I frustrated? yes. But I can’t imagine that the staff is sitting around having pina coladas hoping that the problem takes care of itself.
I say we cut them some slack. Their jobs are tough enough…
As part of my working routine, I am sending emails around to promote Trendirama.com and get authors to sign up and write with us.
This is the reply of one of them to my email:
“Javier, sounds interesting - but trendirama.com doesn’t seem to be working….
Joel”
It’s been several days now. This is no joke. Business is being lost and the effort of lots of people wasted. You have a great idea, it is catching on with people, you worked so hard on the website, you are sending thousands of emails…but no one can see you anymore.
I am not amused one bit.
“I say we cut them some slack. Their jobs are tough enough…”
I agree
I used Dreamhost to host multiple sites for several years, then changed to a friend’s new small webhosting co. for a year. ( Bad mistake! )I just recently returned to Dreamhost. I’ve never seen anything like this before. I think we can safely assume that the staff is more than busy trying to fix things. I do hope though, that they *do* make sure this doesn’t happen again.
Somebody want to update the status on this? I’m sure leaving your customers in the dark for more than 18-hours is SOP at DH, but maybe we can work on getting us some updates? Our MySQL is fuxd, and since 90% of all our sites run on it, our sites are fuxd.
@Greg
“Never had any issues with DH prior to this, so for those users that just recently signed up, this is definitely not the norm. ”
Yeah, right. Are you new around here? They have issues weekly. This company only “dreams” that they are a real hosting company. We’re on our way to MediaTemple as soon as we can get our sites up long enough to start transferring the data.
Alloptions said: “99.99% up time should be the minimum”
Do you realize what 4 nines reliability costs to implement? Hint - you aren’t going to get it for anywhere near $20/month.
99.99% uptime is less than 53 minutes of unavailability a year.
My site is on culligan and I have been experiencing slowness of mail, mysql and apache slowness for last 2 weeks. In mysql simple queries are taking 30-05 sec to execute. In webmail mail box takes atleast 30 sec to open. And overall site speed has gone down to 40%
Sadly it appears that most people who comment here expect 100% uptime for virtually $0. The more worrying thing is that a lot of them appear to persuade their companies that this is a reliable expectation too.
With no offence to Dreamhost intended, I have to say that if you put a business-critical website on a host with no SLA, be it Dreamhost or anyone else, then you only have your own stupidity to blame. If it’s business-critical then either you don’t value your business very much or you/your webmaster isn’t doing his job properly.
I use Dreamhost for personal and community websites and I’m perfectly happy with it, and have recommended it to many friends who are also happy with it. I’m also responsible for a couple of business websites, and under no circumstances would I recommend Dreamhost, or any other provider without an SLA, to them for anything other than non-customer-facing and non-vital usage. Anyone who does should probably question their competancy.
Don’t get me wrong, I have no problem with people being annoyed or disappointed by this outage - I can’t speak for whether it could have been avoided or not, but 19+ hours without an update is a little excessive. But if this is bad for your business, rather than just for you personally, then I’m afraid you don’t have my sympathy.
@Snoopy:
I totally agree with your point of view
snoopy, people payed money and expect decent service, no one asked for your sympathy.
At least keep us updated :/
For all those that say that this problem is unusual for DH, I’ve been fighting performance problems for MONTHS now (server: snapple, mysql: triumph). Each time, the tech support guy goes on about some unusual activity someplace, but it should be gone now, but the problem persists. I had better availability when I was running the site at home on my XP box over a crappy cable modem connection.
Sure, I know I’m not gonna get five nines uptime for free, but when I pay for a service, I expect it to be better than something I was getting for free (or no additional cost in this case). Unless they give me a significant break in my renewal, I’m taking my business elsewhere.
http://blog.dreamhost.com/2007/03/26/the-dream-machine/
So that’s what you get instead of updates =_=
Sigh….more slowness. I reported this Thursday afternoon, gave the world two big middle fingers, and went camping.
I ASSumed the performance problems would be fixed by Tuesday when I came back but instead of enjoying the last vestiges of campfire smoke smell in my clothes, I had to field dozens of angry agent calls wondering why their sites were taking minutes to load.
I know it is bad etiquette to leave a problem unresolved for days at a time but I LEARNED IT FROM WATCHING DREAMHOST!!!!
PS - I still like you DH, I just don’t like the things you do.
Noooooooooooooo! my damn domains wont connect at all and I’m on bawls. I’m really getting pissed at all this downtime. I’m really considering moving to a new host if thanks don’t start getting better.
@Allen Klosowski
Been with DH almost a year now. Maybe your server has had issues which sucks, but in my experience I haven’t had any problems at all until this weekend. If there had been issues then they were quick enough that I never noticed.
What scares me is the flippance with which they seem to address (or choose not to update us on) these topics. There’s a point where the “hip, fun guys” thing starts to feel kind of creepy, like our need for reliability is interfering with their good time. I’ve decided to suggest to my organization that we only use Dreamhost for sandboxing and extremely low-priority applications.
I’ve been a customer for 5 weeks.
My first week was bliss, Since the power down I’ve not had one day go by without some downtime or performance issue. I run a non profit community site and have seen my visitor numbers decline because of the problems. I can understand some people saying you get what you pay for but these problems are effecting all levels of DH customers budget and business alike so that argument doesn’t wash.
Personally I wouldn’t be surprised if DH has massively oversold it’s resources and is now trying to play catchup at it’s customers expense and hoping they can get things settled before too many jump ship. I’m sick of moving hosts so I’ll probably weather it in the hope it gets better (but I’m not happy)
I’m looking over my server uptime statistics… it hasn’t had a load time under a minute in over two days! *sigh*
my webserver just got down, but the ssh and ftp still working? =_=
yoohoo server loads..
Is this still an issue on Espresso? I have 28 domains on my package and they are all inaccessible (for the first time I noticed) .. For a repeat customer who dropped big $ for a 2-year Strictly Business .. I am in a very difficult situation right now.
@Stillborn
Welcome to the party. All the servers above are affected as they have mounted file server at spacey…
great business model from the kool kalifornia kids - oversell the hell out of bandwidth with super-duper promo discounts - and then try to hold it all together with duct-tape and bailing wire - everyday now we can expect our sites to be down - unable to log into them - or page loads creeping to a standstill -
i agree with the poster above - the only thing dreamhost is good for is a sandbox - just lovely
Hello
CRUSH really sucks!!!!! (web, ftp and mail)
tea is horribly slow i cant even get onto my website any more
Culligan is still very, very slow…
[culligan]$ time HEAD http://alexandriaprofessional.com > /dev/null
real 0m10.230s
user 0m0.120s
sys 0m0.000s
[culligan]$
yoohoo is also painfully slow…
For me right now takes more than one minute to load, and I have an ad going on a magazine tomorrow for that site… this means disaster…
@ Marcelo
At least one person with me on CRUSH. 
I had been with http://www.resellerspanel.com for last one year and i was happy with their service. at least i can talk with them online. recently some ip routing problem occurred and i can’t access my sites and ftp from where i am living (India) But sites are perfectly alright to the rest of the world. I switched to DreamHost with caution coz if i can’t update site for 2 or 3 days, probably i loose client.
What a warm welcome from Dream Host. Thanks guys.
@ Kirtan/@ Marcelo
I’m on CRUSH as well; it’s running nice and slow at the moment. Still reporting load averages in the 40s… Any Dreamhost employees have an update for us? It’s been well over a day since the last one…
I think there is too much problems.
Yes, it can happen, but every day ??
It is too much. I am moving my sites and I am inviting everybody.
Everyone who signup in the next 24h will get 30% discount!
Host that do not oversell http://www.hosting4ev1.com
And, yes, to get a 30% discount use a coupon: SAVENOW
Good luck.
I’m a brand new customer (signed up Sunday night and assigned to hiball) introduced to this provider at these 1995 speeds. Is this a joke?
Well, I couldn’t take it anymore. Moved my 4 sites to AN Hositng. Same features, same price, toll-free 24×7 support on the base account, and 100x the current DH speed. Thanks for a miserable 23 days I was with you, and all the extra work you caused me.
Ugh, I’ve seen so many good reports of people hosting with DH that I decided I should up and sign up for a hosting plan. Well, the site has been nigh impossible to work on with SQL queries taking upwards of 30 seconds to execute. I installed Expression Engine and it started having this performance issue so I figured it might just be a problem with EE. After installing Textpattern and still having the same performance issues I decided to do a little investigation and I found this site with the status reports.
It doesn’t exactly inspire confidence to see that these issues haven’t been resolved. Does anyone know if DH has any kind of 30 day money back guarantee?
@Dave
It has 90 day moneyback guaranteed, I’m waiting to see if they are going to offer some kind of compensation before doing it.
@Ramonn
Thanks, I tried digging for terms of service or some such equivalent but was more interested in reading what other people had to say. I just signed up 2 days ago and this is pretty disheartening for a company I’ve heard nothing but good things about.
I ended up cancelling, I’ve been waiting on DNS resolutions now back and forth for a few days with my registrar and DreamHost, and with the slow server issue compounding my frustration I’d had enough. I went with TextDrive (more expensive yes, but it seems to be rocksolid compared to DH)
SIGH, I just signed up on 12 March 2007 after doing LOTS of research. Before that I have heard good things about Dreamhost. BUT since I signed up, I HAVE PROBLEMS ACCESSING MY WEBSITES AND 70% OF THE TIME I CANNOT RUN MY PHP SCRIPTS.
To all of you Dreamhost fanboys, the PHP script in question is only a basic stable edition of JOOMLA without any modifications. So it is not a buggy script issue. Server is REALLY SLOW and keeps having troubles connecting to the database.
Dreamhost = nigtmare…
I had it last year without more or less problems and for 25 bucks I wouldn’t complain.
Now I had to change to full paid account and it’s all as other say a “nightmare”
I can’t even do a backup of my data. Or the webserver is down, or the server is overloaded or a root signal kills my task
Broadcast message from root (pts/12)
The system is going down for reboot NOW!
meh I just hope my files won’t disappear
http://shish.dreamhosters.com/projects/graphs/graphs/load.php?rrd=load_lifesaver&time=day
Oh wow.. 400 of load..
qeynos, I cannot run my PHP scripts as well. The system kills it half way through and ended up having prematured outputs. So this must be a system-wide problem I suppose. Dreamhost should get their act together or else I’m gonna ask for a refund. I have a smf unmodified forum and when I asked why the script is killed half way through the process, they suggest me to switch to Phpbb instead of smf. For Christ sake smf is way faster than phpbb.
So After much complaining, I was switched from crystallight to boba. I hope I won’t get the same problems again. Any reviews on boba server?
btw My earlier comments were flagged as spam by Dreamhost staff so I can’t post with my real id on this blog. This is just pathetic. They are scared of negative comments? Damn it … I’ve been a customer for only 2 weeks and had enough!
One more hiccup and I’m gone…
I have to use tor because it banned my ip. I also have to change my ID from time to time :/
@Tulie
I am on yoohoo here and same issue you have described, I agree that SMF is faster than PHPBB and asking you to switch is unacceptable.
@DH
I have been sitting here for 6 hours and cannot get a single thing done. Other than the PHP failures, I cannot upload files as well. Always get a disk quota exceeded…HELLO, I AM ONLY 2 WEEKS HERE AND CURRENT DISK USAGE IS ONLY 20MB, DH!!
@fanboys
Yaya I know the dreamhost fanboys are gonna say the webhosting plan is cheap, i should not whine blah blah. I guess they are right, I should just shut up and pay, expecting nothing back….cannot run scripts, cannot upload stuff….
Timing … I was just about to suggest DH to a client (I was literally typing up the email) when I saw this notice. Hopefully, DH gets everything sorted out soon enough.
Soon a severity high thread is going to make it to the second page :/
Seriously give an update or something
Authorization Required
This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn’t understand how to supply the credentials required.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Good~~
Yoohoo acting bad again
http://altimitmine.com
[monster ~]$ time HEAD http://…/ > /dev/null
real 1m23.987s
user 0m0.168s
sys 0m0.012s
Do I win?!
I just switched too to DH! but hey… how many hours should i wait to be ok?
Lol, hours? Try weeks if ever. 503 service errors every few minutes, my users are fleeing in the thousands. I’m sprinting and moving my sites away from DH as fast as I humanly can but my sites won’t stay up long enough to even move everything. We get the message Dreamhost, you don’t care one crap about your service, but LET us move
Snoop are we talking about the same [monster~] server
[monster]$ uptime
08:13:39 up 15:26, 11 users, load average: 78.03, 33.37, 17.09
could it be any worst??
Apparently, I was wrong
[monster]$ uptime
08:13:39 up 15:26, 11 users, load average: 78.03, 33.37, 17.09
[monster]$ uptime
08:19:34 up 15:32, 11 users, load average: 132.23, 76.37, 38.70
[monster]$ uptime
08:23:02 up 15:36, 11 users, load average: 231.58, 146.44, 73.38
Doom day for the monster….
hahaha and you think your load average is doomsday, try this one:
[foobarbaz@culligan]$ uptime
08:49:07 up 1 day, 20:51, 7 users, load average: 163.21, 141.18, 116.60
Poor monster users, I’ve only seen mine at 100 at max. What are we going to do? Seems like things aren’t going to be solved alone (aka DH doesn’t give a crap)
[milk]$ w
09:59:18 up 1 day, 13:46, 11 users, load average: 52.62, 47.70, 46.48
Load average of 52, amazing.
Still waiting on this to be fixed, everything still loading extremely slow. What is the update on this????? What exactly is the problem, is there an eta at all???
here’s what I’m getting from monster:
[monster]$ uptime
10:09:23 up 17:22, 13 users, load average: 13.05, 16.14, 17.64
hey heres a question for a noob:
how do i see my users, load average: xxx.xx , yyy.yy ???
and really who are these fanboys? i am on gingerale, and have been wondering why my php scripts were ending prematurely! now i finally figured it out. I wouldnt say DH doesnt give a crap, Mathew, they just dont have the resources or maybe even the expertise to get the problems solved without our knowing about the problem in the first place. But isnt that what im paying for? Thats why Ill probably stick with DH, because huge problems like this dont happen to everyone all the time. I have been with DH for a few weeks now and i have had no problems until this one.
As a new customer (within the past 2 weeks), this does not vouch well.
@ Michael, you need a shell account with telnet/ssh access, then open a session using the line command:
ssh USERNAME@MACHINENAME.dreamhost.com
enter your password
at the command line enter one of the two commands:
uptime for a snapshot
top for a better look.
hope this helps.
V
And if I were brand new, I’d asked to be moved to another machine or ask for a refund. I am still within 97 days for this account and I”m thinking about doing the same.
ps - though it looks like monster is stabilizing on the load averages:
[monster]$ uptime
10:23:54 up 17:37, 14 users, load average: 5.46, 7.29, 11.27
@the clue phone and Snoopy,
“Do you realize what 4 nines reliability costs to implement? Hint - you aren’t going to get it for anywhere near $20/month.
99.99% uptime is less than 53 minutes of unavailability a year.”
“Snoopy Says:
March 27th, 2007 at 10:49 am
Sadly it appears that most people who comment here expect 100% uptime for virtually $0. The more worrying thing is that a lot of them appear to persuade their companies that this is a reliable expectation too.”
Please realize that Dreamhost is selling a service, and though they don’t sell 99.99% uptime, they don’t readily advertise or announce that they are WELL under 95% uptime. Now, I haven’t been here a full year yet, but I’ve had SIGNIFICANT site slowness/offline-ness-ocity-ation, and I’m beginning to think that 90% uptime is what Dreamhost is aiming for. I realize that $8 bucks a month is cheap for hosting, but I didn’t come to dreamhost because they were cheap. I came because they had a good reputation, and may recommendations. Had there been a banner at the top of the signup page saying “We party like animals, and aspire to 90% uptime”, well then, my 1 year contract would have begun (and ended) differently. (READ: Immediately).
For those of you veterans here on dreamhost who say this is normal for the last 5 years…Tell me, is this REALLY the norm? 90-95% uptime? Because for the last 4+ months, that’s been Dreamhost’s record on my server, and I venture to guess it’s been the number for all the “beverages”, as that’s who I’m seeing on the downtime blog entries as affected servers. When this happens, I think, “poor dreamhost staff, having especially hard times this year”. I’m no stranger to hard times. I can be VERY forgiving. However, getting one problem solved just to have another, this is a problem. A big one.
So, if this is normal for you veterans of 2+ years at least, please say “we are used to “UNDER 95% uptime”. If it isn’t, then please, tell us truly. I’m not asking for 4 nines. I don’t need that nor can I afford it. But 8 hours downtime is 99.9% uptime, and 3 1/2 days is 99% uptime. I’m content with anything in between those two numbers, not even counting planned, off hour maintenance. I don’t think this is too much to ask, but if it is unreasonable, then I’m sure you’ll tell me about it.
I don’t know if it’s indicative of anything, but the support ticket I filed at the beginning of this mess has finally been closed after 42 hours: “Everything has been resolved. There was a brief hiccup while our Admins were performing routine maintenance on the machine that your database is hosted on.”
[espresso]$ uptime
10:34:09 up 19:03, 4 users, load average: 4.69, 2.84, 2.56
[espresso]$ ls
webpage load times are still above 5 seconds per page.
@the Man.
Not a fanboy of any service whatsoever but I like DH…sorta.
I’ve been with them over a year and haven’t had this many problem. Occasionally a site will slow down, I’ll report it, and they’ll remove an abusive user or correct the problem somehow and notify me in a decent time frame. THe few times I actually used a callback, the problem was resolved and the help on the other end was great.
This is just sad, though. I reported the high server load and lag-nacity Thursday yet the notice is only a day old now…this has been a problem for a week.
V
[monster]$ time HEAD http://smallist.com > /dev/null
Killed
real 1m27.576s
user 0m0.140s
sys 0m0.008s
Every once in a while my site comes back up, but it’s rare and it takes like 30 seconds. Is everyone experiencing this kind of delay?
From a support ticket I sent begging for a loose timeframe:
——–SNIP———–
Hi Vince,
I’ve just been given a very loose timeframe of this weekend for these
problems to be fixed, but again I can’t guarantee anything.
Dreamhoststatus.com will always have the hard facts and latest status for
these issues, as our admins are the ones who are directly updating that
site. Let me know if there’s anything else I can do for you!
I see they’ve made an update to this post as well. Part of which states:
‘Our only option to speed it up would be to remove the other causes of load on that machine (meaning customer servers that are accessing data from there - we’d really rather not turn off the hosting machines connected to that filer as that would really have a negative impact on a lot of people so we have elected to let it run its course).’
I assume that any customer sites on this file server are going to be having performance problems? In which case, to be honest (as 50% of my tests to get the head of one of my websites are now timing out after 3 minutes, and the rest are taking upwards of 1 minute), I for one would rather you took the whole thing off-line and got it fixed ASAP, because to be honest, the fact that our websites are theoretically accessible right now is all fine and well, but if all I’m getting is 500 Read Timeout, it’s not really of great benefit to me
@condour: Sorry to hear about your problem. But, no, it’s not typical. I continue to get excellent performance on all my sites. I manage several accounts, so we’re talking about four servers, four database servers, etc.
Have you filed a support ticket? If a process is killed, it may be that something at your site is causing a memory spike. Remember, this is shared hosting, and you have to be understanding of your “neighbors” who share the server. If you want to do anything you want and grab all the system resources you can, you go dedicated and have a great time.
Peace,
Gene
Apache. The gallery program is RIDICUOLOUSLY SLOW! I just set up a website for the client and this is way bad.
Gene, my site’s running a vanilla install of wordpress, so I doubt it’s a memory hog. I’ve filed a support ticket, and I haven’t heard back in 3 hours now. To reiterate, the process that gets killed is the building of my home page. I’ve also tried WP-cache. And I have submitted a support ticket. I’m still within 90 days and I may need to change hosts if this doesn’t improve. I’d hate to, because I hear nothing but good things about dreamhost and changing hosts is a pain, but the lack of response from support is not encouraging.
Finally an update.
Until weekend… wow
@condour: They promise responses within 24 hours, so you are well within that time frame. Yes, this is odd. My WordPress site at http://www.macnightowl.com runs perfectly fine. It gets over 500,000 page views a month (closing in on 600,000), and I use about a dozen or so plug-ins, but most do not add multiple queries to the database. I’m sure they’ll help you, because I have great experiences with this service.
Peace,
Gene
Is there going to be any kind of compensation? :/
Come on, you are giving free hosting to the ones with RegisterFly that it isn’t even your problem, but this yes. I can understand it’s a marketing campaign but can’t be compensate costumers another one?
Dreamhost said “Our only option to speed it up would be to remove the other causes of load on that machine (meaning customer servers that are accessing data from there - we’d really rather not turn off the hosting machines connected to that filer as that would really have a negative impact on a lot of people so we have elected to let it run its course).”
This is just my opinion of course, but my sites have been UNUSABLE FOR 5 DAYS. I would rather have you shut me off for the length of time required to move data rather than leave me hosed like this until the weekend.
OH PLEASE TAKE US DOWN!!! TAKE US DOWN AND FIX IT PLEASE! My sites have been virtually inaccessable anyway!!
Until the weekend? Oh geeze - I have several forums on my site (I host them for bands) and I’m getting tons of complaints about the speed. Half the time I can’t even get my site to load. Not good. At all. If it’s not fixed by the weekend I’m going to be forced to ask for a refund and change servers again.
‘Update: We are trying one option to see if it speeds things up without turning off any customer servers - rebooting the filer. It should take no more than 2 minutes and we’ll be watching it very closely.’
Well, for the moment it’s definitely helped - load times down to 4-15 seconds based on a sample of 10 tries. Not brilliant but a huge amount better than before. Let’s just hope it lasts until the filer is fixed/replaced.
Thanks Snoopy. The difference it’s somewhat noticeable.
And what is the time frame for the filer fix or replacement? I’m seeing load averages in the 7 range right now, but performance, while no longer making the site effectively dead, still renders it largely unusable.
I gotta say, I wasn’t really going to complain because I know stuff happens and they were proactively working on it - but telling me I have to wait until the weekend for a fix because I got the unlucky roll of the dice is pretty lousy, particularly when I know all they are doing is sitting on their hands waiting and hoping that this problem will resolve itself in 3-5 days AT THE EARLIEST IF WE ARE LUCKY.
That’s going from an excusable catastrophic problem to a totally unacceptable response to a catastrophic problem. Come on guys; figure it out.
I just joined in Early March/Late February, and I was very excited about Dreamhost. I’ve been with several other hosting companies, and I know what happens with SLAs as much as not; I’ve been through downtime before. But I am serious now - if I have to wait until this weekend to get my site actually working properly, I *will* leave.
I seem to be much better now. Thanks Dreamhost!! Crossing my fingers the duct tape holds.
I’ve never felt the slightest desire to say this about this company before, but it is definitely amateur hour at Dreamhost right now. Can we all kick in and send over a few clues?
For anyone not looking up top:
“Update: the reboot didn’t do as much as we hoped - rather than wait so long for the data move to complete we are going to replace the filer itself. I do not have an ETA at this time but the admin team is starting work on this as I type so we’ll get it taken care of as quickly as possible.”
this is majorly sucky! NINE of my client’s sites have been down for waaaay too long.
espresso now seems to be totally down - not responding to web requests, IMAP failing. SSH not processing commands.
I’ve not been around long, lets hope things pick up very soon.
Regards, J
WTF! The server is lightening fast now
CRUSH is back to normal!!!!!!!!, hope this lasts…
Monster still a disaster.
Yoohoo is better than since I signed up
Still has load 40.71, 71.13, 58.73 but… hey it’s loading fast :S
Looks like hiball just went back to normal as well.
nice!
monster is still slow. 5-10 second page load times
While my sites (boba) were really slow the last few days, now they just fail altogether!
No, it is not fixed!!! Please do not close this ticket!
Looking good on espresso at present.
J Knight, espresso server is still bad. The website acertodecontas.blog.br are down NOW.
[espresso]$ uptime
23:37:06 up 1 day, 8:06, 5 users, load average: 0.58, 0.49, 0.47
[espresso]$
Anizio - that was odd, I guess something else had not yet caught up. Certainly my sites were working fine at the time and indeed seem to have been fine all day. My IMAP is back too and is faster than ever.
My account went down sometime 3 times a day you can not imagine worst expirience I had to switch not only the server but the whole business since the time lapse was so great that all of the competitor. The account is good only for small time development low bandwidth and usage when you start growing the nightmare will come by… and it is true for every other cheap accounts I have tried before and after… think before you act for sure
I would seriosuly like my mailing lists to work…. PLEASE
me to
We’re back up and running after a short downtime. I’m more concerned with it not happening again, and Dreamhost seems to be working to resolve that before it happens. Overall, I’m a very happy customer.
Hi, I’m on yoohoo. If it can help all my websites + databases were running very fast at 25 and 26 March. Then, 27 March at 6:00 pm (italian Hour) it has stopped to work with a database connection error. Now is working very slowly (28 March, 2:20am Italian hour). Don’t ask me why I’m still awaken at 2.20 am
The answer is… I can’t sleep because I’m worried for my beloved websites
Just joking… Good luck with your work!
شكرا لكم شكرا جزيلا
شكرااااااااااااااااااااااا لكم
it’s too slow
Thank’s
thanks for sharing!
Intersting
Thanks to this great information
You guys are complaining about performance… my domain doesn’t even load period.
good times.
thanks for the blog….its really nice & useful information
I want to say thanks alot for everything
Check out fun chat for funny times.
Thanks to this great information
nice
great
Oh, thats many repleys really ,
Great job done! Dreamhost is the best hosting you can find!
We’re back up and running after a short downtime. I’m more concerned with it not happening again, and Dreamhost seems to be working to resolve that before it happens. Overall, I’m a very happy customer.
thank you
thank you
and running after a short downtime. I’m more concerned with it not happening again, and Dreamhost seems to be worki-sdsd
thank you
thanks alot
Perhaps yes ؟
very nice …
thanks for your article
Thsnk for the post
Regards
اكبر تجمع للبرامج
Hostican is the worst Host I have ever hosted. They cheat us by offering unmetered bandwidth. They restricted display of videos in my site to 1 minute. They are also displaying CPU Overload messages when in fact there is none as shown by CPU Logs. They were good previously. But not now. Never go for their free domain plan. It is another Ripoff. You will get stuck with them. They will not give you access to your domain control panel unless you close your account, which literally means your website will be down if you are planning to transfer to a new host. NEVER TRUST HOSTICAN. THEY REALLY SUCKS. THEY ARE CURRENTLY FACING LOT OF ISSUES.
amazing post
thanks
Great work.
nice guy. GooD.
Hostican is the worst Host I have ever hosted. They cheat us by offering unmetered bandwidth. They restricted display
Great work.
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thanks
nice
Thanks
gelinlik-abiye
Quite a few days ….