Site Slowness (resolved)
The NFS issues we posted about on Friday are still affecting many of you. We are working as quickly as possible to offload the overworked filers but unfortunately it is a time consuming process. The same servers are likely to be affected:
7up arizona boba calpico cappuccino caprisun chai clamato coffee coke crush crystallight culligan dietrite eggnog espresso flipside geyser gingerale hansens hi-c hiball horchata izze jolt martinellis milk monster mrpibb mug nehi nesbitt nestea ninja optimizer orangebang ovaltine pellegrino perrier punch refresco riptide rootbeer schweppes shasta silk smoothie snapple squirt stewarts sunkist tab tampico tang tea tizer tropicana yoohoo
We’re very sorry for the poor site performance this is causing and hope to have it resolved shortly.
Update: I apologize that we haven’t posted this sooner - it’s taking longer to resolve than we had hoped initially due to the fact that the filer involved is pegged at 100% utilization. We are offloading data but it’s going very slowly (our current estimate is that it will finish by this weekend) because of the volume of data and the state of the server. Our only option to speed it up would be to remove the other causes of load on that machine (meaning customer servers that are accessing data from there - we’d really rather not turn off the hosting machines connected to that filer as that would really have a negative impact on a lot of people so we have elected to let it run its course). I’ll make sure that if we get any more useful information we will pass this along in a more timely manner.
Update: We are trying one option to see if it speeds things up without turning off any customer servers - rebooting the filer. It should take no more than 2 minutes and we’ll be watching it very closely.
Update: the reboot didn’t do as much as we hoped - rather than wait so long for the data move to complete we are going to replace the filer itself. I do not have an ETA at this time but the admin team is starting work on this as I type so we’ll get it taken care of as quickly as possible.
RESOLVED! See http://www.dreamhoststatus.com/2007/03/28/file-server-head-unit-swap/
.
March 26th, 2007 at 2:49 pm
Quite a few days ….
March 26th, 2007 at 2:56 pm
Seriously, huh Dave?
March 26th, 2007 at 2:56 pm
Boba rocks on with 589KB/s speed!
March 26th, 2007 at 2:59 pm
PS. I’m on /home/.lucifer
what path are you guys on?
March 26th, 2007 at 3:08 pm
I am on cienega and its performance is horrible. Even email is not working (this one is on spunky).
March 26th, 2007 at 3:16 pm
@Di Wu
589KB/s??? Wow! I’m on smithers and i got only 48KB/s. How is this possible? Why are some Servers faster connected than others?
March 26th, 2007 at 3:19 pm
Di Wu:
I’m on rootbeer on the path /.marita
March 26th, 2007 at 3:23 pm
sigh….just switched to dreamhost…
looks like i picked a bad day to stop sniffing glue…
March 26th, 2007 at 3:25 pm
Meanwhile, if:
- You’ve got an issue _NOT related to performance_, and/or:
- Your server is _NOT listed above_,
then do consider filing a support ticket or contacting , rather than posting here. (If you’ve already done either of those, perhaps there are other things you could do than just… waiting here…)
That said, if you still want to talk about unrelated servers, try the forums… or, try not. (I’m on babyruth. :-p)
March 26th, 2007 at 3:46 pm
Please check avalon, as i’ve gotten over 75 MySQL alert emails…..
March 26th, 2007 at 3:51 pm
You guys are complaining about performance… my domain doesn’t even load period.
good times.
March 26th, 2007 at 3:53 pm
My server isn’t affected, but if there’s a problem, DH shall know.
March 26th, 2007 at 3:56 pm
Im on tab, it seems to run fine
March 26th, 2007 at 4:03 pm
Tab is NOT fine. It is extremely slow!!! I can’t even get ONE rails application to start properly, and I just set up a ZenCart that takes forever to load anything.
March 26th, 2007 at 4:15 pm
My site is quite slow too. I´m on rootbeer but I don´t know what path I am.
My site uses Wordpress as engine and it was never as quick as I wanted. On the other hand one of my subdomains uses phpBB to run a forum and it is very quick. I can´t understand.
March 26th, 2007 at 4:28 pm
Hi, I’m on yoohoo. If it can help all my websites + databases were running very fast at 25 and 26 March. Then, 27 March at 6:00 pm (italian Hour) it has stopped to work with a database connection error. Now is working very slowly (28 March, 2:20am Italian hour). Don’t ask me why I’m still awaken at 2.20 am
The answer is… I can’t sleep because I’m worried for my beloved websites
Just joking… Good luck with your work!
March 26th, 2007 at 4:31 pm
I’m on Dads and my site is quite sluggish right now, too. I’m trying to FTP in but it’s getting stuck… crawling… and the website itself is essentially failing to load. Thanks for looking into this!
March 26th, 2007 at 4:31 pm
I just got this:
-=-=-=-=-=-=-=-=-
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@torley.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
-=-=-=-=-=-=-=-=-
March 26th, 2007 at 4:33 pm
My site is on snapple and I’ve only had a shorter downtime this year/last… Anyways Keep up the good work (my last host lost network and failed to even tell anyone :P)
March 26th, 2007 at 4:34 pm
sigh,i’m so sad to it.
these days,dreamhost has many and many problems.Many sites are affected.
I think DreamHost may compensate their customers.
March 26th, 2007 at 4:52 pm
For those users on the same server but experience varying performance issues, my guess is that it has something to do with your server path. This is a NFS issue, so I’m guessing that some paths are fine while others are having issues.
March 26th, 2007 at 5:25 pm
Everyday problems !!!
I don’t know what to do, I’m on DreamHostStatus.com all the time, I think I shoud work here, lol
is Dot5hosting better??
March 26th, 2007 at 5:26 pm
How do you check what server you are on? I’m embarrassed to say I never quite worked that one out.
March 26th, 2007 at 5:46 pm
From the 1st mail they sent you, there you’ll find your ftp info and on which server you’re
March 26th, 2007 at 6:31 pm
@andi
In the panel, the upper right part of the screen has an “Account Status” link. This will give you all of your servers. Your web, mysql, and email servers. Also note, don’t pull my head off if I am wrong, but your email server is also your file server cluster.
March 26th, 2007 at 6:43 pm
Im on crystallight and page load times involving mysql, are really high..about 15-25 seconds..oh well. at least it loads.. good luck guys
March 26th, 2007 at 6:54 pm
Tulie, dont worry, this is extremely abnormal here at Dreamhost. My site on Boba, one of the listed servers, is loading very fast and dl speed exceeds 700KB/s
March 26th, 2007 at 6:54 pm
I’m sure DH is working on the issue and soon enough ur server will be back to normal again.
March 26th, 2007 at 6:57 pm
finally, a high-priority for this days-old ticket! woo hoo, progress!
loads avg about 30-40 all day on mug, ouch…
—
http://dhstatus.com - an unofficial dreamhost status page
March 26th, 2007 at 7:20 pm
Although listed above - Mug is running reasonable well, which is nice!
March 26th, 2007 at 7:37 pm
I wonder if I can have my site moved to the same server as this status page, it seems to be doing well…
March 26th, 2007 at 8:36 pm
Boba seems back up and running fine.
March 26th, 2007 at 10:16 pm
我还以为是亚洲出口带宽的问题呢，后来发现不对劲，什么站都慢了。。。。
赶紧解决吧，而且我一个站解析做了好几天了还不能访问。。。。。
March 26th, 2007 at 11:21 pm
I feel like DH should disable comments on this blog because a lot of people post support requests (e.g. Torley’s 500 error) here instead of filing a support ticket, where someone will actually look at it.
March 27th, 2007 at 12:10 am
@Eric
No please. I’m very interested in what other costumers have to say and which are their situations.
March 27th, 2007 at 12:40 am
This was very poor planning and design on the part of Dreamhost, I have now confirmed that all my business will be leaving this company, as I had already moved 80%. 99.99% up time should be the minimum, even if the failover solution has a performance hit. If anything it would be nice to have all incoming connections for webservices routed to a down screen which at minimum.
March 27th, 2007 at 1:29 am
These days dreamhost has many and many problems.
I think DreamHost may compensate their customers.
I think DreamHost may compensate their customers.
I think DreamHost may compensate their customers.
I think DreamHost may compensate their customers.
I think DreamHost may compensate their customers.
I think DreamHost may compensate their customers.
I think DreamHost may compensate their customers.
I think DreamHost may compensate their customers.
March 27th, 2007 at 2:39 am
I am hosting with www.hostican.com and I am very happy with the support and speed there.
Thanks,
E.D.
March 27th, 2007 at 3:01 am
i’m on espresso. yesterday i had a 500 internal error and slowness problem but today for now everything is going good. May misfortune not befall it!
March 27th, 2007 at 5:12 am
My server name is “monster” and we have been noticing SEVERE performance problems in the past 48 hours. Page load times up to 30 seconds.
I was about to submit a support request, when I saw this announcement.
I’m very glad that Dreamhost is aware of this issue and is working to resolve it.
Thank you!
March 27th, 2007 at 5:20 am
As a sign of good faith I believe Dream Host should offer some form of compensation, be it monetary or a boost in disk space/badnwidth
March 27th, 2007 at 5:22 am
14 hours later — what is the hold up??
March 27th, 2007 at 5:25 am
I would seriosuly like my mailing lists to work…. PLEASE
March 27th, 2007 at 5:36 am
…offload the overworked filers…
buy some new machines, you have money, we pay…
March 27th, 2007 at 5:42 am
“I am hosting with www.hostican.com and I am very happy with the support and speed there.
Thanks,
E.D. ”
Are you sure? HostIcan sucks compared to DreamHost. They oversell even worse than DH and if you come even close to using 40GB of space, they start threatening to cut off your account for “files storage”
and their unmetered bandwidth is actually only 2TB/month. The unmetered only applies to html and php pages, not actual media files.
March 27th, 2007 at 5:52 am
After 4 days down (new world record) nesbitt seems to work decently now…but maybe is better if I wait to open the mouth cause I don’t want to be too optimistic
Anyway I think that 4 DAYS DOWN is quiete a shame
March 27th, 2007 at 5:55 am
# 氧气层 Says:
March 26th, 2007 at 10:16 pm
我还以为是亚洲出口带宽的问题呢，后来发现不对劲，什么站都慢了。。。。
赶紧解决吧，而且我一个站解析做了好几天了还不能访问。。。。。
Translation:
I thought it was a problem with Asia’s internet backbone, then I realised it was much serious, all the websites were slow….
Hurry up and solve the problem, I have a website that has been down for several days…..
March 27th, 2007 at 6:08 am
@Juanlu
My server had nice loads this morning (GMT time) and now it’s rising again. Seems like if it accumulates and never goes down.
This morning; load average: 0.61, 1.09, 1.33
Now: load average: 17.45, 16.91, 19.95
I hope it won’t reach 40 again this night :/ but right now it’s already impossible to deal with the server
March 27th, 2007 at 6:12 am
I worked hard to sell my company on the idea of using dreamhost to host an ecommerce site. When I went to showcase my progress, the site crawled to a near-halt, and did the next day as well.
You guys made me look very bad.
March 27th, 2007 at 6:21 am
I guess as always, you get what you pay for… Touch wood, I’ve had no problems with my servers (web: dasani, sql: goofy, and I don’t use DH’s email services as I already have my own offsite email hosting), but what do you expect for a company which specialises in piling em high, selling em cheap?
I would seriously consider paying a LOT for properly managed, dedicated hosting for ecommerce sites, dh doesn’t have that five nines SLA so there you go I guess :/ Still sucks ass that you got made to look a bit stupid, it’s happened to me in the past too and it’s totally unfair.