Major DNS DOS attack
We are currently experiencing intermittent DNS outages on all of our nameservers, this is causing problems with sites and email functioning properly.
We think it might be the DNS load balancers we’ve recently installed but haven’t determined that for sure yet. More information will be posted as we have it.
Our apologies for the inconvenience this causes.
UPDATE (2007-04-08 03:20 PDT): It appears we are the victims of an Easter DOS attack against our nameservers, we have an admin at the datacenter and our network expert onhand to deal with it. Hopefully things will be back to normal shortly.
UPDATE (2007-04-08 04:54 PDT): We seem to have isolated and resolved the DoS attack for the moment. All of our DNS servers have been resolving domains correctly and without pause for the past 20 minutes now so it appears that this nasty episode is behind us. We’ll be mopping up and fixing servers that might’ve crashed or otherwise gone wonky in the interim. Again, our sincerest apologies for all the downtime.
Happy DreamHost Does-Not-Sleep Team!
.
April 8th, 2007 at 1:33 am
yes, my sites and mail on crackerjack are unreachable. please fix soon!
April 8th, 2007 at 1:33 am
YAY FINALLY!
April 8th, 2007 at 1:34 am
Stop being happy - and just fix the problem.
April 8th, 2007 at 1:35 am
“causing possible site and email downtime”
Well it’s not just possible. They really are down !!!
April 8th, 2007 at 1:36 am
Severity: Medium ???
I’d be more prone to say Severity … HIGH !!!!! .. all my sites are currently down …
What gets a severity High … ? ( don’t get me wrong as well I love my service from Dreamhost … )
April 8th, 2007 at 1:38 am
Well, at least it’s in the dead of night.
We think it might be the DNS load balancers we’ve recently installed
Infant mortality, or configuration loop on update?
April 8th, 2007 at 1:38 am
how can this issue be “medium severity” when all (my) sites are down for more than an hour already..? DH is having troubles a little too often lately, do I have to consider switching?
April 8th, 2007 at 1:40 am
Yes! Actually, i work for a webhosting company, so i know Sites and MAIL are the most important products that a webhosting company offers, so… Severity = MEDIUM ? i don’t think so…
P.S. Yes I love dreamhost too.
April 8th, 2007 at 1:41 am
my sites on melrose are down too.
hope you guys are able to fix this soon.
April 8th, 2007 at 1:41 am
Honestly.
April 8th, 2007 at 1:42 am
All my sites are down too and it’s Sunday afternoon here :-(…
Guys, hope you get it back up asap….great service otherwise…
It would also be great if you could enlighten us on the actual cause
of the problem and how you ‘actually’ fix it so we can learn from it
as it’ll be a valuable lesson, atleast for me being IT consultant myself..
April 8th, 2007 at 1:42 am
Severity medium? Sites are unreachable and that’s a medium? What’s a high? when the one-click installer for my super-groovy hit counter isn’t working?
April 8th, 2007 at 1:42 am
Another day. Another problem. More downtime.
April 8th, 2007 at 1:42 am
Site and Email is down here as well … Please fix ASAP! Happy Easter and God Bless to everyone!
April 8th, 2007 at 1:42 am
yes all my websites in dreamhost are down also … please fix it asap as every hour makes me lose $$$$ as my customers buy worldwide .. !!
April 8th, 2007 at 1:42 am
Its in peak time for me (Australia). $10 for the first year - its acceptable. But now I run a business from my website, and for what it costs its totally not worth the constant downtime and slowness. Tomorrow…I change to another host.
April 8th, 2007 at 1:43 am
This bullshit is weekly now… How about we meet here every week and play fucking D&D while our sites are down? Dibs on DM.
April 8th, 2007 at 1:44 am
“Well, at least it’s in the dead of night.” [Ravan]
here it’s 17:41 already….
north america is really nombrillistic… no offense…
its like all those planned down times “in the middle of the night” in the middle of my afternoon… the peak times for my site…
April 8th, 2007 at 1:44 am
i cant receive and send email either and all my sites are down.
i hope you can fix it soon. good luck! and may god bless you!
April 8th, 2007 at 1:45 am
Wow, dreamhost is the worst hosting I’ve ever had.
When I joined last month I thought it was the best; I think I’ll switch as soon as possible.
April 8th, 2007 at 1:45 am
What does it take for severity to be considered HIGH? A terrorist attack??
My sites on razzle are down and I really need to be working on them. It may be the dead of night in some places, but in others it definitely isn’t. The web never sleeps.
April 8th, 2007 at 1:45 am
If sites were merely “unreachable”, as in DNS resolving, but pages not loading, that would be “medium”.
DNS not resolving is definitely severe. Very severe. If nameservers are not on at least two separate networks, it’s not set up right….
April 8th, 2007 at 1:47 am
You know, it’s probably not a good idea to hide Easter Eggs anywhere near the load balancers. Might want to include that in the Happy Dreamhost procedure manuals for anyone new. Just sayin’.
April 8th, 2007 at 1:49 am
THIS IS INSANE!@!!!!!!!!@!@!@!@!@@ NOT ONLY YOU DRAG THE WEBSITES THAT YOU HOST DOWN BUT NOW ALL MAIL THAT I OUTSOURCED BC YOU GUYS SUCK IS UNREACHABLE ALSO!!!!!!!!
WHAT THE HELL IS WRONG WITH YOU!!!!!!
April 8th, 2007 at 1:49 am
My sites on Grant are unreachable too. Notice this was only posted 17 minutes ago though. Hoping they haven’t been down too long & will be back up soon!
April 8th, 2007 at 1:50 am
If I try to reach my website directly by IP address, it shows an http_server error. This doesn’t seem just a DNS problem to me.
April 8th, 2007 at 1:51 am
I love the f***ing personal touch that you can’t find anywhere else but send ALL of your techs and the managment to “redundancy for dummies” class TONIGHT!@!!!!!
April 8th, 2007 at 1:53 am
“Well, at least it’s in the dead of night.”
Not for those of us in Europe, Ravan. Here it’s almost 11am and I had scheduled this morning to work on my site.
April 8th, 2007 at 1:53 am
@Davide - most servers are running numerous domains. If you connect by IP address, the server won’t know which site to load, which I’d expect to generate some kind of error.
April 8th, 2007 at 1:55 am
Ah well, I wondered where my site had gone to! Thank God for Dreamhoststatus.com… or someone within the company… =/
April 8th, 2007 at 1:55 am
Davide; I think the reason that you can\’t reach them by IP is cos there are lots of sites per IP so it doesn\’t know which one you want unless you have the domain name in the request.
I too wish this counted as High severity, but I\’m not going to engage Caps lock over it!
April 8th, 2007 at 1:57 am
DREAMHOST SHOULD BE RESPONDING TO THIS, not sitting back and merely reading comments - DH owe it to their loyal customers (I’ve been with them for 10 years) to give a response and explain…
1. Why this is a ‘Medium severity’
2. When they aim for a resolution
3. Why downtime is most common that uptime with DH recently
4. When they will employ a professional outsourced datacenter management team??
April 8th, 2007 at 1:57 am
Plz be quick , plz work hard. We all support you.
Just let our children be online again soon.
Thank you.
April 8th, 2007 at 1:57 am
ALL MY SITES ARE DOWN. I really cannot afford all this downtime. They have been down for over an hour in the peak time of the week, and when I check the status in the dreamhost panel it says they are all up and running when it is obvious they are not. May have to consider changing host
April 8th, 2007 at 1:58 am
so, uh, the secondary DNS… that’s ALSO down? in fact, don’t we have 3 different DNS servers with DreamHost… isn’t that supposed to provide redundancy??? Come on my granny could plan your network better…
April 8th, 2007 at 1:59 am
Yeah not dead of the night middle of the day in Europe, love dreamhost but I cant make money if people cant get on my sites and this is the 3rd time an 30 days or so!!!!!!!! begining to get a little concerened guys, already had to get a back up hosting service, now seriously considering using it as my main hosting account!!!!!!
April 8th, 2007 at 1:59 am
jon:
this is a major outage that affects all services regardles if they are hosted with DH or not. I moved all my critical mail to rackspace bc the clowns at DH can’t get their act together. But since they move their http://www. ip’s all the time i was forced to leave the dns hosting here.
well i am moving them as we speak.
DH is great for off site backup, that’s about it
April 8th, 2007 at 1:59 am
@Les and Jon - You’re right.
April 8th, 2007 at 1:59 am
This is a severe problem, the only way I can access even this site is by manually entering the IP (which I had to dig up in support requests) into my hosts file. My sites are down, even after I’ve added its IP into my hosts file (presumably because of the DNS timeouts).
Please fix this ASAP it’s not late night everywhere.
This is the worst problem dreamhost have had since I’ve been here and you’ve had quite a few.
April 8th, 2007 at 2:00 am
Hate to jump on the bandwagon…but this does seem to happen a little too often lately. It’s not only bad for your customers and their sites, it’s bad for my name as I have sent many a customer your way……
I can understand a yearly outage…but this is too much.
Please get this taken care of.
peace,
April 8th, 2007 at 2:03 am
Yeah, I started using montastic website monitor. It sends me an email when my site goes down. I’ve gotten far too many emails. I like DH but this downtime is making me feel like Ryan C.
I’ve gotten to the point where I’m just using DH to develop between work and home and then I actually run my web apps on my company’s intranet so it’ll actually be up when I need it. Downtime and business don’t mix.
April 8th, 2007 at 2:04 am
“Not for those of us in Europe, Ravan. Here it’s almost 11am and I had scheduled this morning to work on my site.”
Same here. On a holiday weekend, too. Massive pain in the neck…
April 8th, 2007 at 2:04 am
Medium severity? As far as I can see, everything hosted on Dreamhost is down except this site and the http://www.dreamhost.com main site. All the others, including discussion board, wiki, control panel, are ALL DOWN.
Fix it quickly plz!!! It’s late night in North America but peak time in Asia!!! Thank you!!!
April 8th, 2007 at 2:05 am
I also experienced FTP login error just now. 20 minutes ago it was okay.
Can’t establish connection –> @ Sun Apr 08 17:06:41 2007 (11004-100)
The requested name is valid and was found in the database, but it does not have the correct associated data being resolved for.
Please solve or explain as I’ve a work to be uploaded.
April 8th, 2007 at 2:06 am
If you still want to check your site is there, do this,
from shell account:
telnet x.x.x.x 80
Trying x.x.x.x…
Connected to x.x.x.x.
Escape character is ‘^]’.
GET / HTTP/1.1
host: http://www.yourdomain.com
(Press return twice here)
then you should be able to see the output..
This would just be a quick check.. it worked for my site…
April 8th, 2007 at 2:06 am
“well i am moving them as we speak.”
Already moved. Will restore my site on the new hosting tonight and point the domain towards it tomorrow.
Cya Dreamhost
April 8th, 2007 at 2:07 am
As all the sites are down because of this DNA problem, I do not agree that the severity is considered medium only. While dreamhost is providing so many bandwidth and spaces to users, why don’t you use another extra space to provide a backup page when the main one is down ?! Such that our sites can run continuously without a long down time to wait for your fix.
April 8th, 2007 at 2:07 am
I have my sites on the “Clamato” server and it seems to have slow loading at times, but not completely shut down yet. *knocks on wood and glass table and….* heh!
i know a few other customers who don’t even have their sites working. I hope it gets fixed soon. I’ve loved the service so far. So here’s me crossing my fingers.
April 8th, 2007 at 2:08 am
Damn. Hate to say it but mine was up a few minutes ago, but now it’s joined a site I manage (www.dslrusers.com) and is in deadsville. Other sites I manage at Dreamhost are down too and I was just gonna start working on a new one too. Bugger.
April 8th, 2007 at 2:08 am
What if we weren’t to use DNS with Dreamhost? Instead use http://www.zoneedit.com/ for example? Dreamhost’s problems are *generally* DNS related, so if we weren’t using theirs, perhaps problem solved?
Still waiting for DH to respond to our comments? Don’t pretend you’re not reading them….
April 8th, 2007 at 2:09 am
Pacer is also down.
Please stop being happy and reconsider it to high severity, websites are down :S
April 8th, 2007 at 2:12 am
How many sites are affected? Mine was broken down.
April 8th, 2007 at 2:12 am
melrose is down……..please say it will be fixed in an hour or two. or does DNS mean the whole thing has to propogate……time to back up and move…..???
April 8th, 2007 at 2:12 am
As other people have said, I feel very insulted that all my sites and mail being down is considered medium.
April 8th, 2007 at 2:12 am
Seriously? Any other time I wouldn’t care quite so much, but I HAVE to get a website up by tonight or I risk a very important university grade.
Please get things up and running as soon as possible.
April 8th, 2007 at 2:13 am
why don’ t you back everything up to wherever this status site is? i’d pay double a month for that!
April 8th, 2007 at 2:14 am
Hmm, I just got hosting here… Was a good deal, so I can not complain… but I hope this is not a common thing. Other than this issue, I really like the service. But please, get us back online! I really want to get some work done.
April 8th, 2007 at 2:19 am
Been with DreamHost for a year, on the whole they are VERY GOOD. However, today is a very bad day. Even ‘http://www.dreamhost.com/’ fails to respond. Agree with others, severity of the problem is certainly NOT medium.
April 8th, 2007 at 2:20 am
Hi!
Is this where I say ‘my site is down, too’? ‘Cause I’m feeling left out.
In sunny Trondheim it’s a pretty Sunday afternoon while the poor DH guys in California are troubleshooting in the middle of the night. Time to go skiing!!
Let me know when it’s time to hit the ‘Panic’ button and run around like a chicken with its head chopped off.
April 8th, 2007 at 2:23 am
All of my sites down, can’t get email. I’d say this would be a high severe situation. Would appreciate a quick fix. We’ll be looking elsewhere if this kind of thing keeps happening.
April 8th, 2007 at 2:24 am
“Let me know when it’s time to hit the ‘Panic’ button and run around like a chicken with its head chopped off.”
I already did. As the work has to be uploaded within hours.
April 8th, 2007 at 2:24 am
Ok, is late, i have to sleep, i hope in a few MINUTES my site get back!
Why the hell the 3 NS servers are down at the same time? who planned your net? f*cking BOFH!
April 8th, 2007 at 2:24 am
UGH.. This is happening WAY too much.. I have 12 sites with dreamhost. Been with them for years but their service CONTINUES to get worse with each year.. I want my email! I’m conducting bussiness (yes, at this late hour).. I can’t get anything done and whoever at dreamhost thinks this is a MEDIUM problem obviously doesn’t depend on his site for an income.. I wish it wasn’t such a hassle to swich hosting companies.. UGH..
April 8th, 2007 at 2:25 am
if you want to enter their site and cp while their dns is down, put this in /etc/hosts.
66.33.201.141 http://www.dreamhost.com
66.33.201.141 dreamhost.com
66.201.54.111 http://www.dreamhoststatus.com
66.201.54.111 dreamhoststatus.com
66.33.201.130 panel.dreamhost.com
April 8th, 2007 at 2:26 am
Ok, is late, i have to sleep, i hope in a few HAPPY MINUTES my site get back!
Why the hell the 3 NS servers are down at the same time? who planned your net? f*cking BOFH!
OH! and, we, your HAPPY Costumers, demanded a Happy explanation!
kind regards…
April 8th, 2007 at 2:27 am
Not again?! This is about the 5th or 6th time in the last few months that my sites are down (and my *email* - which is much more important to me). I’m seriously considering changing hosts. Get it together guys.
April 8th, 2007 at 2:27 am
Severity High now, updated message, seems a denial of service attack
April 8th, 2007 at 2:27 am
Long time customer. Almost at the breaking point. My site has been down 2 out of the last 3 days. I could do a better job with my cable modem at home.
April 8th, 2007 at 2:29 am
well its high now…
cant wait till it comes back up gotta get to work…
April 8th, 2007 at 2:30 am
I’ve been with you for less than a month and my sites have suffered 3 complete outages to date. And all of them lasted for hours.
It really sucks. You know?
I won’t be renewing with you. Thank god I used that coupon code and I’m not paying the full price…
April 8th, 2007 at 2:30 am
Actually if the whiners spent the time to actually *think* about the issue rather than mindless complaininig, a dDoS seemed a high likely cause, and the update just confirms that.
Personally I’m sticking with DH.
April 8th, 2007 at 2:31 am
Down again. I understand that no host, especially with cheapo shared hosting, is going to be up all the time. But a complete collapse of DNS… oh dear. And it’s now late morning here in the sunny UK.
I’m not really interested in the Zettabytes of bandwidth I’m supposedly allocated (since I don’t believe it’s really available anyway) but I am interested in my websites actually being available for viewing on the Interwebs. Please fix this. It’s making the little baby Jesus cry.
April 8th, 2007 at 2:32 am
Nasty DOS attack - at least they now know that the cause is external, and can attempt to combat it. Distributed DNS servers aren’t going to help in this case, I would say…
April 8th, 2007 at 2:34 am
why me…
whenever i try to update things or make some changes on websites the hosting wether goes down or they bloody migrate data centers or do backups etc.. and its not just with dreamhost.. I guess its just my luck
April 8th, 2007 at 2:35 am
[quote]seems a denial of service attack[/quote]
Always a WAYY too easy excuse, don’t believe that for a second…why is their network not protected against such attacks!?!?
April 8th, 2007 at 2:35 am
My apologies for the early “medium” classification. There was no remote indication of a DDOS, only upon checking the load balancers directly (which were trying, unsuccesfully, to block the attack themselves) was I able to better assess the situation.
It is obviously a much more serious issue than I originally indicated. Rest assured we’re doing everything we can to pinpoint and nullify the attackers.
April 8th, 2007 at 2:35 am
Ian: “It’s making the little baby Jesus cry.”
LMAO!!!!
And how seasonally appropriate!
April 8th, 2007 at 2:36 am
I’m from Taiwan. I’ve been losing my sites one by one and now none of them can be accessed. I can’t even get here without a proxy agent. My DH panel and SSH still work, while nothing else does. I tried to ping my domains and the messages are all “unknow host xxxx.com”. What’s going on?
April 8th, 2007 at 2:36 am
This is 1 of the 2 times i’ve had downtime with dreamhost. And if you read the update, it’s a DoS attack, it’s not their fault, someone is attacking the server. This can happen to any hosting service mind you.
April 8th, 2007 at 2:36 am
“Actually if the whiners spent the time to actually *think* about the issue rather than mindless complaininig, a dDoS seemed a high likely cause, and the update just confirms that.”
Yay, everything’s forgiven! Poor old Dreamhost.
Sorry, downtime is still downtime.
April 8th, 2007 at 2:37 am
Thats one hell of a dos attack to take down 3 servers on a network your size ?
April 8th, 2007 at 2:39 am
I thought NS2.dreamhost.com should be off-net? Why is it impacted also? Don’t tell me they are all at the same datacentre?
April 8th, 2007 at 2:41 am
[quote]whiners[/quote]
Whiners? Complaining about a service that we’re paying for is unavailable on a major scale? Go find yourself a toilet and flush your head down it, then rethink your description of us trying to get a service…that no doubt you’re also hosting with…back online.
I still don’t believe a DoS attack, how could that possible take down multiple name servers, particularly if they’re setup professionally and on separate networks!?
April 8th, 2007 at 2:43 am
-> s better hosting company
*Searching for a better hosting company*
*10101010101…*
*Windows Vista Founded 1 result*
-> show
*Result 1: GoDaddy*
*No more results founded*
-> WTF?
*”WTF%” isn’t recognisable like any intern or extern Windows Vista command.
*FATAL ERROR: The operation was completed successfully.
April 8th, 2007 at 2:44 am
Is there any way to find out what IP my site is on so I can put it in my hosts file?
April 8th, 2007 at 2:46 am
> I thought NS2.dreamhost.com should be off-net? Why is it impacted also? Don’t tell me they are all at the same datacentre?
Nope, It’s in a different data center, but it’s being targeted as well.
I was running traceroutes to all three servers earlier, and seeing about 90% packet loss. Somebody is using a pretty big botnet
April 8th, 2007 at 2:47 am
ping http://www.mysite.com - hopefully you’re PC has cached the dns entry, so will give you an IP, it obviously won’t get a reply though,but should state the IP before it tries.
April 8th, 2007 at 2:50 am
Zitun, if you give me your domain name(s) I can give you the IP address(es)
April 8th, 2007 at 2:52 am
Who cares if the severity is high or not. The thing is they are doing what they can to fix it. Stop complaining people.
April 8th, 2007 at 2:52 am
Er doh, you had it as your site for your name’s URL. your IP is:
208.113.160.174 zitunlog.net
April 8th, 2007 at 2:53 am
Yea, my sites started having issues last night and now they are completely down. It’s all coinciding with the start of my new community for Day of Defeat and WoW. Great combination I know.
Hope it’s resolved soon, I was seeing great numbers for traffic and users!
April 8th, 2007 at 2:54 am
I didn’t realize it was a DoS attack. I guess you can’t really blame DH for this, blame whatever asshole is doing the attack.
April 8th, 2007 at 2:58 am
SHeeh, only been a customer for what, 3 or 4 days … makes me wonder if we didn’t wander into the wrong service if you’re such a target.
April 8th, 2007 at 2:59 am
Could someone kindly tell me the IP for http://www.medsteadmassive.co.uk? Thanks
April 8th, 2007 at 3:00 am
is there any way you can give us a time scale or least keep us informed of where you are at with the issue?
April 8th, 2007 at 3:00 am
@Sandon: I needn’t my site’s IP, it was Jon who asked about it.
April 8th, 2007 at 3:01 am
208.113.153.135 http://www.medsteadmassive.co.uk
208.113.153.135 medsteadmassive.co.uk
April 8th, 2007 at 3:01 am
yah, all of my sites are down as well. here’s to a speedy recovery, and many sleepy clickers.
April 8th, 2007 at 3:02 am
@Zitun, oh yeah whups, It is 4AM here so I am a bit out of it, d’oh.
April 8th, 2007 at 3:04 am
This is just becoming a joke, dreamhost is down more than up, I know it’s cheap but if it’s down every month what use is it?
April 8th, 2007 at 3:04 am
Can’t say oficially but things are looking up, ns1 isn’t getting as much packetloss now and it has been 80+ms for the few blips it has been working but for a while was responding at normal latency to my home DSL 9ms ( and getting much less packetloss now)
April 8th, 2007 at 3:06 am
Lol, dreamhost has trouble and suddenly everyone’s a DR expert
dear dreamhost people, if you can afford it, everyone’s better off without these wankers.
OTOH, the abuse of “Happy ” is getting on my nerves
April 8th, 2007 at 3:08 am
This doesn’t happen too often, and it is a large scale DOS attack.
While annoying, its understandable. An hour and a half so far, it shouldn’t take much longer I hope.
How can you stop DOS attacks anyway?
April 8th, 2007 at 3:08 am
@Sandon, live in Spain is beatiful, here is 1PM
PD: My first comment was only ironizing. I love Vista&Dreamhost
April 8th, 2007 at 3:08 am
Be patient guys.. This is internet.. Of course there’ll be breakdown.. It’s human-made not god-made..
I’m sure they’re doing their best..
May it be easy..
April 8th, 2007 at 3:11 am
oh, ick.
I just got a domain on here four days ago. Got my work on the site done yesterday. Woke up to find everything DoS’ed xD
I hate these idiots >
April 8th, 2007 at 3:11 am
yay, I got a response from ns1 for the first time in 3 hours, packetloss is still decreasing so it is definitely looking up.
April 8th, 2007 at 3:11 am
Well I’m glad this notice got put up, I was getting really annoyed at the downtime, especially becuase it was so random and so sudden, but then I saw that numerous other sites hosted here were down too, and even dreamhost.com is down, so I guess it was ok. I hope the happy dreamhost does-not-sleep team gets it fixed in time to get some sleep before easter, thanks for all the hard work you guys put in for us, I, at least, appreciate it.
April 8th, 2007 at 3:12 am
It’s not the “dead of the night” here either! It’s the middle of the day! Happy Easter my arse!
April 8th, 2007 at 3:13 am
…and I hate forgetting about less than…
Guess this isn’t something you can totally proof against, and thanks for getting on to it so quick.
Good luck!
April 8th, 2007 at 3:15 am
Thanks for the update. My site is unreachable as well
April 8th, 2007 at 3:15 am
Keep up the good work guys!!!
For what you charge, i can take downtime — especially when its not your fault.
I love dreamhost!!
April 8th, 2007 at 3:16 am
DoS? Fun.
April 8th, 2007 at 3:16 am
Ok, awful that you should be attacked. But why is it that these outages always appear midday (European time) on weekends and holidays when a lot of people finally have time to work on their site.
Arrgh! Gosh I wish I could go to Russia or wherever these idiots come from and give them a piece of my mind!! Did they try to extort you and you wouldn’t pay up, or what happened?
Cordelia@ http://www.vikingprincess.net (Currently DOWN!!)
April 8th, 2007 at 3:17 am
What makes you think that they read these comments at all? I wouldn’t.
@Ash Hall Says:
April 8th, 2007 at 1:57 am
DREAMHOST SHOULD BE RESPONDING TO THIS, not sitting back and merely reading comments - DH owe it to their loyal customers (I’ve been with them for 10 years) to give a response and explain…
1. Why this is a ‘Medium severity’
2. When they aim for a resolution
3. Why downtime is most common that uptime with DH recently
4. When they will employ a professional outsourced datacenter management team??
April 8th, 2007 at 3:17 am
Crap, crap, crappity crap. WHY does this stuff ALWAYS end up happening at the worst possible times for me? >_
April 8th, 2007 at 3:18 am
Dreamhost is cheap, but it costs too much to worry about my websites being down.
Time to switch webhosting companies
April 8th, 2007 at 3:18 am
Yay, we’re back
April 8th, 2007 at 3:18 am
ns1.dreamhost.com:
round-trip min/avg/max = 179.8/183.2/200.4 ms
0% packet loss with me.
ns2 and ns3 are unresolvable, though…
April 8th, 2007 at 3:18 am
maybe i need another rest. guys, please fix this now.
April 8th, 2007 at 3:19 am
i’m back up again - thanx DH
April 8th, 2007 at 3:19 am
Good luck and sorry that there are such boring people out there. From sunny daytime (and patient) UK.
April 8th, 2007 at 3:20 am
Damn. Smiley lost me the rest of my comment!
What I said was– six-minute response and fixing time for an individual downtime is great, but this? Not so much.
Why is the network vulnerable to these wankers? And why, oh why, is it always with the worst possible timing for me? I was trying to upload! X_X
April 8th, 2007 at 3:20 am
Purchased Mediatemple a couple of days ago. Good riddance DH.
April 8th, 2007 at 3:21 am
You lot as always the same, full of excuses, and full of shit. My online businesses are crumbling thanks to you. Show some professionalism for a change, instead of designing yet another dumb arse “funny” photo for your livin-it-up home page. How about actually trying to run a business, instead of a joke shop.
April 8th, 2007 at 3:21 am
Hurry Please, All My Sites Are Down
April 8th, 2007 at 3:21 am
You lot are always the same, full of excuses, and full of shit. My online businesses are crumbling thanks to you. Show some professionalism for a change, instead of designing yet another dumb arse “funny” photo for your livin-it-up home page. How about actually trying to run a business, instead of a joke shop.
April 8th, 2007 at 3:21 am
Enjoy your Easter Sunday for a sunny daytime UK, hope email comes online soon!
April 8th, 2007 at 3:21 am
I’d just like to remind everyone its hardly DH’s fault for being attacked. If you blame them for this, then go stick your head in a hole.
Yes that is my best insult.
April 8th, 2007 at 3:21 am
Yes, shut up and get on with something else why dreamhost do their best.
April 8th, 2007 at 3:22 am
This doesn’t affect the databases right? The php databases? If Iose any shit from this…I swear. If daily backups are scheduled on the FTP then things can at least go back up right when the DNS is fixed?
April 8th, 2007 at 3:23 am
I’ve been a long time customer too, and I’m really happy with the service! People don’t know how much work it is to actually keep things running smoothly. To all those people who are complaining; if you don’t like DH then go somewhere else! Go and find another host that gives you the same service with the same price-tag.
I wish the DH team a very happy Easter! (with lots of sleep afterwards…)
April 8th, 2007 at 3:23 am
I seem to be back up… But it is very SLOOOOOOOOOOOOOOOOOW !
I think the downtime was only about an hour, so well done to have fixed it that fast.
Hope you are working on redundancy and fall-back.
Cordelia@ http://www.vikingprincess.net (
April 8th, 2007 at 3:23 am
Another major system problem………….:(:(:(
My finger is on the hunt for a new host methinks. C’mon Dreamhost, sort your selves out ASAP!!
April 8th, 2007 at 3:23 am
Talking of which, I think its been resolved…
April 8th, 2007 at 3:23 am
Yep, be patient, I hope that this will be solved as soon as possible. Un saludo desde Hellín, España.
April 8th, 2007 at 3:24 am
[quote]Shut your whining. Dreamhost’s services are great, stop getting your knickers in a twist over a little bit of downtime. [/quote]
On the contrary, you shut up - if it weren’t for our whining, who’s to say this problem would have even been resolved. The ’status’ of this issue was initially ‘Medium’, until we started *whining*.
Go do some more Petshopgirl Reviews….
April 8th, 2007 at 3:24 am
Thanks for the work.But My site is unreachable as well .
Good luck!
April 8th, 2007 at 3:25 am
Well, having moved all my sites over to Dreamhost about 2 weeks ago, i have very quickly learned that you get what you pay for in this life. My sites are now the slowest on the net and thats if they connect at all frist time round, this is the second time in two weeks they have been down completely for hours at a time.
I am very disappointed but have no real complaints seeing as it has cost me so little moneywise, but i am going to change webhosts today and it may cost me a lot more but i need reassurance that all my sites are gonna work properly.
Its true what they say, you pay peanuts - you get monkeys.
April 8th, 2007 at 3:25 am
If scheduled FTP backups are done daily, there is no chance of data loss right? RIGHT? DNS does not affect the sctual data right? Dreamhost is not making me feel very good about their security right now.
April 8th, 2007 at 3:27 am
Well if there’s one thing that DreamHost does very reliably - it’s going down on a weekly basis. For the last YEAR, it’s everything from email blacking out, sites not being found, the web panel not coming up or even functioning sometimes, FTP not recognizing logins, etc etc etc etc etc etc.
Glad we’re getting what we pay for here.
April 8th, 2007 at 3:27 am
@Mitch
Just FYI… I’ve been with DH for almost 2 years now, but 5 months ago I got an account at MT and moved my personal site over there and was planning on moving everything else over after a bit…
I’ve since canceled my MT account and moved everything back to DH. The downtimes at DH suck, but there’s two things I know:
1) My support requests WILL get answered within a day or so…
2) ALL of my email will come into my box (spam or not).
With MT, neither of those were true…
April 8th, 2007 at 3:27 am
Since the big breakdown last time, I have moved my DNS services elsewhere. I don’t get affected by things like this.
But my hosting stays with Dreamhost, they’re good.
April 8th, 2007 at 3:28 am
@Casey There are daily backups but this is only effecting DNS resolution so it shouldn’t effect any of your databases once the name servers are responding again and your site is resolving again.
April 8th, 2007 at 3:29 am
It appears sites are starting to become reachable again. I haven’t noticed any slowness as Cordelia describes but it does appear that the initial connection and response takes a tad longer than usual.
April 8th, 2007 at 3:29 am
Be patient. You get what ur paying for. Don’t expect for 99.99% of the uptime for $7@2TB of b/w. If you want 99.99% then change ur provider. May be you need to pay like $30??
April 8th, 2007 at 3:30 am
FTP, SFTP, SSH, Telnet: All work flawlessly right now. Feel free to back up your own shit.
April 8th, 2007 at 3:31 am
i dont know whats more annoying, these crazy christians that attacked the servers or these cry babies yappin about their “emails” and their websites. Give DH a break.
April 8th, 2007 at 3:32 am
still down …
April 8th, 2007 at 3:32 am
half o my sites r not working (on Kitkat)
April 8th, 2007 at 3:33 am
@cal -> Amen
April 8th, 2007 at 3:33 am
Can’t say that I know of a any web host that gives their customers a podium to bitch and moan. Dreamhost has my respect,
April 8th, 2007 at 3:34 am
Just want to add my words of support to the guys who are working away trying to fix things. We can’t expect 100% up-time with the price we pay (particularly with all the things we get with the package). I’ve been with other hosts who haven’t even kept a status blog. At least we’re kept up-to-date. I survived the big DoS attacks on DALnet a few years ago - I can cope if my site is down for a few days.
And if you’re complaining because you need your site for a business or other then you really really shouldn’t be on a shared host.
Thanks to the guys who are working their butts off in the middle of their night to solve the problem.
April 8th, 2007 at 3:34 am
The whining.
P.S. It’s the Mormon Extremists.
@cal Says:
April 8th, 2007 at 3:31 am
i dont know whats more annoying, these crazy christians that attacked the servers or these cry babies yappin about their “emails” and their websites. Give DH a break.
April 8th, 2007 at 3:34 am
I’ve tried to use ping to find my blog’s ip, and am having no luck. Is there anyone still reading who can find the ip for shinyhappyjennifer.com? Thanks.
April 8th, 2007 at 3:35 am
Sorry Dreamhost, this is absolutely unacceptable . I’ve waited you out for quite some time now but I’m sick of it. Learn to manage your servers and I’ll come back. Until then, sayanora.
April 8th, 2007 at 3:36 am
Please assign separate ip address for dreamhoststatus website.
This way it will be possible to see status page even when dns server is down.
thanks.
April 8th, 2007 at 3:36 am
Good luck finding better hosts, this is probably my 10th hoster.. Best of them all!
April 8th, 2007 at 3:36 am
I’ve tried to ping to find my site’s IP with no luck. Is there someone still on here who can find the IP for shinyhappyjennifer.com? Thanks so much!
April 8th, 2007 at 3:36 am
I feel sorry for the DH guys. They have worked so hard over the years to build loyal customer base. I “was” one of them and they have been great but over the last one year or so, life seems to be very tough for them. I am sure alot of the boys are gals are looking for alternatives now. I personally gave them a good deal of benefit of the doubt but its over for me. I am outta here. Good luck to everyone.
PS…my website is ok but my mail is down and that means DH is choking with their great love and Happy customers smiley faces. Thanks for everything since 2002 or probably 2003. Its been great. Time to move on.
April 8th, 2007 at 3:37 am
Si algun castellano me lee: Madre del amor hermoso, como se pican estos anglais, no pasan ni una xD
April 8th, 2007 at 3:37 am
@Rachel
how about registerfly ?
XD
April 8th, 2007 at 3:38 am
Nesa, sure ? ns1 unreachable from Europe…
April 8th, 2007 at 3:39 am
be patient!!!!!!!!!!!!!!!!!
April 8th, 2007 at 3:39 am
What are you on about Christians attacking dreamhost? That’s ridiculous!
It’s either a disgruntled customer or ex-employee, or a blackmailer.
Cordelia @ http://www.vikingprincess.net NOW UP!
April 8th, 2007 at 3:40 am
shinyhappyjennifer.com = 208.113.192.30
Courtesy of http://whois.domaintools.com/shinyhappyjennifer.com
—
Jennifer Says:
April 8th, 2007 at 3:36 am
I’ve tried to ping to find my site’s IP with no luck. Is there someone still on here who can find the IP for shinyhappyjennifer.com? Thanks so much!
April 8th, 2007 at 3:41 am
We switched to you folks because our previous host had so many outages. Now we’ve had more outages with you in a year than we had with them in five! We realize there are no guarantees in life or on the internet but, holy smokes, this is damned inconvenient.
April 8th, 2007 at 3:41 am
One of my domains have just started working. Nice.
April 8th, 2007 at 3:41 am
All of my sites are down. Please fixy.
dreamhost.com is down too…
April 8th, 2007 at 3:42 am
Yep, one of my sites (and it’s email) is still unreachable, but one of my other ones is fine now.
At least I know it’s not a problem my end.
Strange…
April 8th, 2007 at 3:42 am
hmm.. seems like Touareg is down to.
DOS attacks are real lame… get a life
DH you guys have a great service and i hope it’s back real soon.
Happy holliday
April 8th, 2007 at 3:43 am
2 Nick
I think it’s still down but down but some isps have a higher ttl on their dns servers so it may be still up for some people.
nslookup dreamhost.com
;; reply from unexpected source: 70.84.160.11#53, expected 70.84.161.11#53
;; Warning: ID mismatch: expected ID 7623, got 10885
;; connection timed out; no servers could be reached
(from a server @ Theplanet TX)
April 8th, 2007 at 3:44 am
oh come on people. major DOS attack can hit any host at any time. the guys are there and dealing with it which is much more than some hosts do especially on what is a major holiday weekend for at least two major religions. i know some of you have businesses, but as someone who works IT in e-commerce, this can hit any host and there’s nothing to do but get the IT guys there and some time to get it stopped.
chill out … at least the guys here answer support tickets and actually work at fixing issues. my first host (very reputable when I first signed on with them) stopped answering any support tix and stopped fixing most problems in any kind of timely matter. if your site was down, it would be a minimum of a day to two days before they got to it. and they never explained why stuff had gone down.
chill out. geez.
April 8th, 2007 at 3:44 am
Im totally down
:-( all my sites
April 8th, 2007 at 3:44 am
This is getting REALLY old.
April 8th, 2007 at 3:45 am
“What are you on about Christians attacking dreamhost? That’s ridiculous!
It’s either a disgruntled customer or ex-employee, or a blackmailer. ”
Its says DoS not DDoS….
April 8th, 2007 at 3:46 am
My site is reachable again, keep up the good work, guys at DH!
Page generation (phpbb forum) takes from 5 to 20 seconds though, so I hope You’ll solve that as well. Yesterday it was 1/100 of above intervals.
April 8th, 2007 at 3:47 am
My sites are all dead in the water. Just when I had a deadline. That happens in two hours time… *sigh*
April 8th, 2007 at 3:49 am
final straw…i’m moving on my May renewal
i was always happy with the service, especially customer help etc, but how many times have the servers been down in the last few months…too many to count.
thanks and bye
April 8th, 2007 at 3:50 am
Y’all think your constant refreshing is helping? That has the same mechanics as a DoS.
April 8th, 2007 at 3:50 am
My sites seem to be back up
April 8th, 2007 at 3:51 am
Yay! My site is back up! Thanks!!!!
April 8th, 2007 at 3:52 am
ack! and just now I’ve switched BACK my DNS service to ns*.dreamhost.com from zoneedit, since dreamhost finally have DNS servers in separate datacenters (not to mention many unannounced IP address changes which made for continuous manual updates on zoneedit).
April 8th, 2007 at 3:53 am
all name servers are responding to pings and queries now, this might be resolved.
April 8th, 2007 at 3:54 am
my site is now up
April 8th, 2007 at 3:55 am
I’m bringing DNS managing back to Namecheap
April 8th, 2007 at 3:56 am
thankyou. xxxx
April 8th, 2007 at 3:57 am
morgan Says:
here it’s 17:41 already….
north america is really nombrillistic… no offense…
congratulations on misspelling a big word. did you forget about south america being in the western hemisphere, also?
April 8th, 2007 at 3:58 am
NOT ONE OF YOU MOANING BASTARDS IS GOING TO LEAVE DREAMHOST — SO GIVE THEM A BREAK!!!!
NONE OF YOU WILL EVER FIND THE AMOUNT OF BANDWIDTH AND STORAGE YOU GET WITH DH.
YOU WILL TAKE THE LITTLE DOWNTIME EACH MONTH, BECAUSE YOU KNOW THAT DH OFFERS THE MOST FOR THE MONEY — IF YOU COULD REALLY JUST SWITCH HOSTS, YOU WOULD HAVE DONE IT ALREADY!!! SO SHUT THE FUCK UP.
THIS ISNT EVEN DH FAULT — ITS AN ATTACK.
AND YOU IDIOTS ABOUT LOSING MONEY — YOUR LOSING $10 AT MOST, WITH YOUR SHITTY ADSENSE ACCOUNT. IF YOU WERE A REAL BUSSINESS, AND MAKING BIG BUCKS YOU WOULD HAVE YOUR OWN DEDICATED HOST.
FOR WHAT YOU GIMPS PAY — YOU GET AN AMAZING SERVICE!! SO STOP YOUR STUPID THREATS, AND WAIT FOR THE PROBLEM TO BE FIXED.
April 8th, 2007 at 3:58 am
Echoing Bob’s comment, I seem to be back up.
While overall, I’m satisfied with the service provided by DreamHost, even enthusiastic considering the cost, these two most recent outages have made me start to explore other options.
It turns out that there is a local Ann Arbor (where I live) web-hosting company with headquarter offices about a ten-minute walk from my house. Cost is a bit more and bandwidth/storage is way way less than DreamHost. But I think I’ll give them a try and see how it works out. I like the idea of being able to knock on their door and say face-to-face, “Dude, my website is down AGAIN?? WTF?”
April 8th, 2007 at 4:00 am
Well, I’m glad this happens over easter and not during a normal week.
Saves me a bunch of complaints
April 8th, 2007 at 4:02 am
I am extremely disappointed with dream host, it has been nearly 3 months since I signed up for dream host services and this is the second time they have lost control over things and my sites are down for hours.
April 8th, 2007 at 4:02 am
IT WORKS AGAIN !!
AS MUCH AS I COUNTED, THE SERVER (at least mine “rexford”) was down for about 2 hours.
Thanks for fixing !
cesar
April 8th, 2007 at 4:02 am
All of our sites are back. Thank you Dreamhost for working their butts off on Easter to get this resolved. Much appreciated. DOS attacks are unpredicatable and can happen to anybody at any webhost service. All you can ask for is immediate awareness, and hopefully a swift resolution. Dreamhost did both in this case. Thank you.
April 8th, 2007 at 4:03 am
Nice, it’s back up! Thanks!
April 8th, 2007 at 4:05 am
My site seems to be back up now, thanks a lot for fixing the problem - at least if it is just for my site!
April 8th, 2007 at 4:05 am
Thanks for keeping us posted and good to be back up and running again
April 8th, 2007 at 4:05 am
It is now 5 AM and things are resolved so I am going to bed. Good night everyone.
April 8th, 2007 at 4:05 am
Thanks for the resolution and the hard work.
April 8th, 2007 at 4:05 am
Well done. As James mentioned little could be done to prevent this downtime.
April 8th, 2007 at 4:06 am
Thanks for solving the problem quickly. My website is back online
April 8th, 2007 at 4:06 am
Site is back up!
I think the DNS severs sensed me just browsing the dedicated server options. Haha. I’ve been told to switch to a dedicated service but I happen to like $19.95/month with more bandwidth and other options than a dedicated host could provide for no less than $300/month.
Thanks again for responding and fixing the issues at hand.
Now I suppose my question is, as I have been thinking of upgrading, if I go to the strictly business plan will that be handled on different servers? I’d like to know if that is more of a semi-dedicated plan? That would be superb.
April 8th, 2007 at 4:07 am
Well done dreamhost
Now I can contiune working with my coursework ^__^
April 8th, 2007 at 4:09 am
can you please stuff up when it’s not peak time for people in other countries? This has happened twice now and it’s getting annoying. It seems like you don’t want global visitors.
April 8th, 2007 at 4:10 am
*customers not visitors
April 8th, 2007 at 4:12 am
@Mason (and others whiners whining back): Sure… if one pays the $7 account, its not much to expect for better service… but when you are one of the people that pay $19.95 for a very big account with lots of hosted stuff… it IS!
Downtime sucks, and sure… I do not have a business to run, but some better service for the bigger price I pay would be cool!
@Businesses on DH: This is shared hosting! What do you expect. Whenever I go into reselling to possible customers of mine, I’d definately concider dedicated hosting. Thats SLA is always better then the stuff we all have had on a shared host like DH.
It also begs to differ if the dedicated services of DH (if any) are on the same DNS as the rest of its sites and servers… then it would be a bit outrages.
Just my two cents (or $19.95)
April 8th, 2007 at 4:14 am
Everything OK now. Thank you and good night, folks @ DH !
April 8th, 2007 at 4:16 am
People who are defending Dreamhost have to do so each week as of late… After the first few times maybe you realize that they’re falling down on the job and threatening you’re going to leave and then actually doing it if they don’t get better is the only way to convince them to fix it… But no, you’re like fucking apple-nazis.
April 8th, 2007 at 4:17 am
I highly appreciate your readyness.
Yes, attack might do happen, and it is good to know, that you are there, and work it all out.
Thanks, and friendly greetings!
Tamas
a happy cutomer of yours (with many domains)
April 8th, 2007 at 4:20 am
If you’re in Europe (I am too — GMT+3 at the moment), then yes the “overnight” downtimes will be inconvenient as they are in the middle of the day in Europe. That won’t change as if DH needs to do a scheduled downtime (I realize this one isn’t), they will do it when the least number of customers are affected, and that would be overnight US time. If you have a problem with this (certainly understandable), then your best option is to choose a European host that will do downtimes during their “overnight”.
April 8th, 2007 at 4:21 am
Er…
Won’t it be a peak time sometime in the world no matter when something saffs up?
April 8th, 2007 at 4:22 am
[quote]Shut your whining. Dreamhost’s services are great, stop getting your knickers in a twist over a little bit of downtime. [/quote]
On the contrary, you shut up - if it weren’t for our whining, who’s to say this problem would have even been resolved. The ’status’ of this issue was initially ‘Medium’, until we started *whining*.
Go do some more Petshopgirl Reviews….
April 8th, 2007 at 4:22 am
People need to build a bridge and get over it. You shouldn’t be mad at DreamHost because some idiot with no life decided it’d be fun to screw up the DNS servers for them. Get pissed off at whoever decided it’d be a fun idea to mess everything up.
Thanks Dreamhost for all the effort you put in to fix everything!
April 8th, 2007 at 4:22 am
[quote]Shut your whining. Dreamhost’s services are great, stop getting your knickers in a twist over a little bit of downtime. [/quote]
On the contrary, you shut up - if it weren’t for our whining, who’s to say this problem would have even been resolved. The ’status’ of this issue was initially ‘Medium’, until we started *whining*.
Go do some more Petshopgirl Reviews….
April 8th, 2007 at 4:24 am
All back up. And in good time, really.
Last time I was with a host that was hit by a DoS attack, I was down from Friday afternoon through to Monday morning.
April 8th, 2007 at 4:27 am
Thanks for the quick fix. Great job Dreamhost tech people!
April 8th, 2007 at 4:27 am
Sites are up indeed, but I still cannot access the FTP server.
Anyone else having problems with FTP ?
April 8th, 2007 at 4:27 am
Ash, don’t tell anyone to shut up, lol. A complaining customer is hated much more than a passive one who lets the person do their job.
)
(I had a complaining customer today. Yes. I felt an urge to stab them in the face.
April 8th, 2007 at 4:28 am
I don’t know if you guys noticed but http://www.dreamhoststatus.com was down during this as well. In fact the only site that seemed unaffected was blog.dreamhost.com for some reason.
April 8th, 2007 at 4:31 am
Just put my site up with DH yesterday and the next day it is down….disappointing.
I’m on culligan server - would appreciate it fixed asap
April 8th, 2007 at 4:34 am
My bad - it seems to be fixed now. Well done.
April 8th, 2007 at 4:41 am
Well Justin. I’m GMT +10 which is more inconvient for down time because it was 7:30-8pm on a Sunday which is a peak time for Aussies. Why would I pay for a european host when the conversion rate of currency to euros is bigger then au dollars?
April 8th, 2007 at 4:41 am
I’m located in Australia, and have had no access to my web site or any other page on Dreamhost (accept this one) for the last 8 hours. I can’t lodge a complaint because I can’t access the web panel.
April 8th, 2007 at 4:51 am
Well done for sorting out the DOS - these things happen - nice to see it fixed.
April 8th, 2007 at 5:08 am
@Sheriden
I’m in AU as well and my site has been working fine (Westnet). May be your ISP has dns problems?
April 8th, 2007 at 5:16 am
Why do i get the impression that none of the complianers actually have a clue how to setup DNS …
becuase if they did, they would realise that you can add a NS host into the DH DNS, and setup the likes of zoneedit.com (free for 5 domains) or granitecanyon.com (free) for secondary DNS … this way if DH DNS ever goes down again, it will not affect your domain resolving - at least for the short (day or two) term.
April 8th, 2007 at 5:21 am
JDaus how would one do this?
April 8th, 2007 at 5:33 am
Thanks Dreamhost for sorting this out quickly. Was going to work on things this morning (UK) but when I found you were having problems I went and enjoyed the sun for a couple of hours. Came back and it’s all fixed. And for those posters who actually made some constructive comments (–, JDaus etc) thanks for the useful hints.
April 8th, 2007 at 5:35 am
Thanks for your effort.. Sites are up
April 8th, 2007 at 5:54 am
“I don’t know if you guys noticed but http://www.dreamhoststatus.com was down during this as well. In fact the only site that seemed unaffected was blog.dreamhost.com for some reason.”
—————————–
Yes indeed, I DID notice. I also noticed that we’ve received no explanation whatsoever (or even an honest acknowledgement) of that rather bizarre set of circumstances.
What bloody use is an emergency status site if it goes down in the emergencies? How smart do these guys have to be to isolate a single site for emergency communication? And, if they can’t even do that, what the heck else are they too slow to do?
April 8th, 2007 at 6:08 am
It’s a little stupid to use dreamhost DNS servers in a emergency site. No use it’s hosted in another datacenter.
April 8th, 2007 at 6:14 am
so what will happen with our domains that are from registerfly hosted here ?? when my account will be available ??
April 8th, 2007 at 6:18 am
@mason…you might not ever read this, but you pissed me off, so…
bluehost offer cheaper hosting with admittedly less bandwidth etc, but it’s still high enough for what i need, plus on sign up you get $75 worth of free advertising. plus huge amounts of other services that dreamhost don’t offer…so yes i am going to switch.
and i am earning big bucks selling my product, but when profit margins count, why splash out for a dedicated server.
and you really need to calm down
ps. i like the way you didn’t put your website to you name…
April 8th, 2007 at 6:48 am
I think Dreamhost act very fast to solve the problems unlike my previous host. Even if my site is down for like 24 hours, I am still happy with it because it takes days to get my site back up on my previous host.
Cheers to Dreamhost.
April 8th, 2007 at 6:54 am
For people which have many domains with dreamhost:
Look at Status Bandwidth Usage and go down to status per
domain(s). Everything in there show as double. Every domain shows
twice and the second time shows as zero traffic but the first time
shows correctly. I tried to look on the forum and dreamhoststatus page
but noone is saying anything about that there is a problem like this.
NO reply from tech support for 2 days.
April 8th, 2007 at 7:00 am
Everyone just needs to clam down. It’s not DH’s fault that they are getting attacked,
April 8th, 2007 at 7:08 am
Is not but when they do not reply at all and if they reply they say situation escalated to Level 2 or 3 or whatever and nothing happens for more than an acceptable timeframe, then no doubt that customers will get agitated. If they managed to have an emergency status which is not updated per an emergency level that fast how in the world they will reply to a support ticket which the emergency status show clearly if your problem is not described in here then submit a ticket. NO excuse for not answering and giving a timeframe. There are so many issues which are not on the forum and not on the emergency status page.
April 8th, 2007 at 7:11 am
And I just came from Mediatemple TIRED of their unlimited problems with the GRID SERVER. Anyway, at least i have plenty of storage space and much more features than i ever had at mt.
April 8th, 2007 at 7:16 am
TOO MUCH SPACE when the service is down a lot, no point of having this much disk space in such situation. For what? For the sake of the internet just for storage? No thank you, this could be done on local computer too. If they offer that much they should guarantee the service. DreamHost customer service starts to go crappy as RegisterFly started the lameness and they end up in having the licence revoked. If dreamhost continues this way there will be no future for a long time. CRAP.
April 8th, 2007 at 7:24 am
Another example. One of my friend domain was hacked and when he reported that and still trying to talk to a tech support representative, for several days, noone is replying to him. NOW that’s messed-up. If they don’t reply to that kind of emergency the heck with …oh well. Pain!
April 8th, 2007 at 7:31 am
no future? wow i’d really hate for there to be no future because a hosts dns servers was getting attacked.
After browsing through these numerous comments i noticed several mentions of the severity marking, and people being outraged because it was set to ‘medium’ initially. Would it help if it was in bright red text with flashing lights to grab attention? Just because something is marked as ‘medium’ and not ‘high’ does not mean it is not being resolved, it’s just text.
April 8th, 2007 at 8:17 am
Thanks.. FTP access back to normal now. Site’s up.
April 8th, 2007 at 8:22 am
Its ok, keep up the goooood work
April 8th, 2007 at 8:33 am
This is getting bad, I was recommending your hosting service to someone the other day and my site was down, yesterday I was again trying to show him the site and it was down. It was quite embarrassing. As predicted the other guy signed up for hostgator.com
Now the main problem is everytime your servers are down, people go to your competitor like hostgator.com so I won’t be surprised if they were behind this(imagine this, who has the resources to make such an attack).
This is a war, the soon you declare it and polarize everyone, the more advantage you will have to fight it. Its harming your business very badly. We don’t know who the enemy is, you gotta smoke them out.
Try making someone in your company read “The 33 strategies of war” by Robert Greene.
April 8th, 2007 at 8:56 am
@prashant
‘This is a war, the soon you declare it and polarize everyone’
u mean like the war on terror ? lol ….
April 8th, 2007 at 8:57 am
btw, keep up the good work DH guys!
April 8th, 2007 at 9:28 am
Folks, some of you need a reality check. The problem had nothing to do with:
1. Severity marking.
2. DreamHost’s service quality.
3. DreamHost’s network.
A Denial of Service attack can happen to any host or site. Stop blaming the wrong party. The real blame should be attached to the person or persons who initiated the attack from the outside. If found, they should go to jail.
Peace,
Gene
April 8th, 2007 at 9:50 am
FOLKS,
IF YOU CANNOT PAY MORE THAN TEN BUCKS A MONTH, SHUT UP AND ENJOY.
ELSE
STOP CRYING AND MOVE TO A PROFESSIONAL HOSTING.
April 8th, 2007 at 9:51 am
And what makes you think what you call a professional host (as opposed to whatever you consider DreamHost to be) is immune to a DOS attack? Just asking.
Peace,
Gene