Possible outage tomorrow morning for a few servers
We just got word from one of our datacenter providers that our LAX datacenter will be going to generator power tomorrow morning (Saturday April 14th) around 7:30am for a few minutes. There is no planned outage, just a very, very small chance of one for most of our dedicated servers, and shared servers who’s mail server is ‘frisky’. Again, right now we are not expecting any downtime for any servers, we just wanted to pass on this warning of a very small chance of one.
Update: This issue seems to have passed without incident, though there was much rejoicing.
.
April 13th, 2007 at 7:54 pm
This is part of the problem with you folks, you never do ‘expect’ anything to go wrong, than you end up playing ‘catch-up’ for the next week or so trying to put out yet another fire. Here’s an idear, EXPECT DOWNTIME, BE PREPARED FOR THE ‘COULD HAPPENS’, you can bet that most of your end-users are expecting it.
April 13th, 2007 at 8:16 pm
Ok what is happening right now? I can’t get to my site at all - does this have something to do with the above? Thanks again for all your work.
April 13th, 2007 at 8:18 pm
hu hu, i can’t get to mysite.
April 13th, 2007 at 8:26 pm
To Roxanne and Jupiter,
Do you read the blog post or just franticly look around for some place to go AHHH my site is down? Your comments about your sites being down have nothing to do at all with the blog post there for should not be posted here. If you site is down and the blog post has nothing to do at all with it, use the webpanel and submit a support issue.
“Possible outage tomorrow morning for a few servers” means TOMORROW not right now!!!!! Learn how to read!
April 13th, 2007 at 8:31 pm
Chill out.
April 13th, 2007 at 8:40 pm
THE WORST SERVICE IN THE PLANET IS THESE GUYS.
NOTHING CAN BE MORE FUCKED UP THAN THEM.
April 13th, 2007 at 8:44 pm
I posted a support thing about an hour and a half ago, I guess my site isn’t the only one having problems. Anyones fixed yet?
April 13th, 2007 at 8:54 pm
these guys have problems every day every minute. obviously they dont have a fucking clue about running a service that even barely works.
all their claims are bogus.
i am moving to another service for sure. its a pain in the rear for me to do that with all my sites. but better than not being accesible.
April 13th, 2007 at 11:02 pm
Site has been down for hours today. Only able to access it for about 20 minutes today(and not fully).
April 13th, 2007 at 11:10 pm
My website has been down all day, this is really unacceptable guys, way to much downtime of late
.
April 13th, 2007 at 11:13 pm
Severity: Low => Severity: HIGH
MORE THAN 12HOURS DOWN FOR SITES
April 13th, 2007 at 11:33 pm
Hm,m… it doesnt really matter to me since my databases have been down for 2 weeks straight ALREADY.
April 13th, 2007 at 11:59 pm
Ohh wow.. You guys have been having trouble a lot lately. This is not good.. not good at all
April 14th, 2007 at 12:00 am
I did a search for other hostings….
someone knows about hostmonster, lunarpages, startlogic and bluehost?
April 14th, 2007 at 2:17 am
Is caramello down?????????????????
April 14th, 2007 at 2:21 am
There are a lotta servers in trouble, not down but files are missing somewhere in some other drives
April 14th, 2007 at 2:45 am
This is exactly why I had to move all my business-sensitive sites to a dedicated host. Sure I’m paying 10X as much/month but the performance and the uptime is more than worth it. If something goes wrong, I can go in and fix it myslf and if I can’t there’s 24/7 live support I can count on.
These hosting company wanna-be’s always find a way to blame other than themselves when things go wrong. As another poster said, what shows you guys haven’t a clue is not the fact that some servers are down, is the fact that you guys always use words like, “unexpected,” “unforeseen,” to explain for outages. Guess what? Any self-respecting network admin/sysadmin WOULD count on things going wrong, on data centers undergoing maintenance, on busted routers, electric surge damage, etc. It really goes to show that DH is nothing more than hosting for people who buy in their hype.
April 14th, 2007 at 3:14 am
My site works!
April 14th, 2007 at 4:01 am
Site has been down for the past 3 hours.
Very very very very very very small chance, huh? Fucking joke.
April 14th, 2007 at 5:55 am
wow. down again.
April 14th, 2007 at 6:02 am
If u pay to have one website up. If the website stay very time down, whe don’t need pay……
LOL
Bad service. The users don’t whant apologies and warnigs about downs. the users whant QUALITY in host.
Whant, velocity and uptime…..
April 14th, 2007 at 7:57 am
Hello, its sinhala & tamil new year time for sri lanka. so happy new year to you guys & DH.
April 14th, 2007 at 8:16 am
Hey. Just wanted to say that I’ve been paying for this service for two years now, and I’ve never ever had problems with my website. On a few instances (RARE instances - as in, maybe three times) my mail server has stopped responding for at MOST ten minutes, but that’s hardly an inconvenience.
Just thought I’d step in and be one to actually congratulate you guys for your efforts for a change. I work with NOC myself; I know how demanding this stuff is. Keep up the hard work, guys.
April 14th, 2007 at 8:54 am
I’ve been with DreamHost since the end of 2006, and my experience has been, in large part, excellent. Yes, we know about the public downtowns, but otherwise I have very little to complain about.
I just wonder about the folks here who whine and complain, but never seem to get around to doing something about it, which is to send customer service requests and stay with them until the problems are resolved. Folks: What makes you think venting here will magically resolve those problems or that it will get technical support to rush to your door?
Peace,
Gene
April 14th, 2007 at 8:58 am
Possible outage = actual outage.
April 14th, 2007 at 9:32 am
huhm, it seems that they would fix this on Monday, I think, no more hope for this….
Go reading sth to relax myself from this hell
April 14th, 2007 at 9:56 am
@Gene,
Please, spare me the spiel. I only come to check the status and post comments until after I have exhausted all other avenues (which in a shared environment are few). I received a response about 7.5 hours after submitting the ticket with a “You’re server seems to be up and running normally at this time” oh jeez really? who would’ve thunk it, Mr. Obvious? It’s not whining when it’s all you have left. No, I couldn’t console into that boxen and reboot it myself, I couldn’t call and let a human being know that the box is down and out, in short after submitting a ticket and patiently waiting for an answer for couple of hours (for something as urgent as a server being completely unreachable) the only action left to do is to come here air my grievances and keeps my fingers crossed a sys admin reads them. If you don’t like reading those, don’t. But don’t grandstand and give us the “you-guys-need to-do-something-about-it-instead-of-whining” speech.
April 14th, 2007 at 10:05 am
@Gene
Do you really think that we haven’t already exhausted other means??!! While you may be hosting your ‘myspace’ page or what other drivel personal blog crappola you call home, some of us depend on these websites to support our families!
I am running sick and tired of these garden-variety DH-Apologist-Affiliate-Whores (DHAAW) [prounounced duh-waa]
April 14th, 2007 at 10:17 am
Why anybody would rely on shared hosting for mission-critical business is beyond me…
April 14th, 2007 at 10:18 am
Hello, people,
What along time to solve the problem! My pacience is expiring..
April 14th, 2007 at 10:19 am
@MV Says: You need to check your facts before you make statements about things you know nothing about, since my name clearly links to one of my sites, with links to the others. Look at them for yourself. These are high-energy commercial sites with up to 1,000,000 page views a month, aggregate total, and growing. I depend on them to feed my family, and it’s pretty obvious that they contain a wide range of advertising and plenty of content.
I don’t know what your site is, since you don’t provide a link to it.
But maybe you could explain what is going on and what DreamHost is or isn’t doing to address your problems. OK?
Peace,
Gene
April 14th, 2007 at 11:20 am
Writting socket error meh~
April 14th, 2007 at 11:55 am
My sites are working fine now
April 14th, 2007 at 12:20 pm
I’d like to add something.
If you are having site issues and want to say something about it here you could at least post your site url and other info such as webserver/dbserver so other users can verify and maybe offer help or suggestions.
April 14th, 2007 at 12:35 pm
Panel: Out
Webmail: Out
No notice on Status.
What’s happening?
Warning: mysql_connect() [function.mysql-connect]: Lost connection to MySQL server during query in /usr/local/squirrelmail-1.4.9a/plugins/dreamhost_virtualhosts/setup.php on line 262
1044: Access denied for user ’squirrelmail’@'192.168.10.0/255.255.255.0′ to database ‘dreamhost’
April 14th, 2007 at 12:37 pm
No any notices for this????
Temporarily Unavailable
The web panel is temporarily unavailable while we perform maintenance on our database.
[Sources: dreamhost]
Software error:
Can’t call method “query” on an undefined value at /usr/local/ndn/web/dhwebpanel/index.cgi line 65.
For help, please send mail to the webmaster (support@dreamhost.com), giving this error message and the time and date of the error.
April 14th, 2007 at 12:39 pm
Temporarily Unavailable
The web panel is temporarily unavailable while we perform maintenance on our database.
[Sources: dreamhost]
Software error:
Can’t call method “query” on an undefined value at /usr/local/ndn/web/dhwebpanel/index.cgi line 65.
For help, please send mail to the webmaster (support@dreamhost.com), giving this error message and the time and date of the error.
???? WTF. Sort it out.
April 14th, 2007 at 12:40 pm
Same here (no panel or webmail) - Evian server
April 14th, 2007 at 12:49 pm
hmm, my site seems faster than usual all of a sudden.
And the weather is great today too!
April 14th, 2007 at 1:04 pm
What’s up? my costumers need a reply! tell me something about “web panel ” n’ “webmail” when will I have everything fine?
April 14th, 2007 at 1:41 pm
Hey guys,
I have been a customer since 2001 (under themaxx) and I know its shared hosting and all but, this is the second time in the span of a couple of months where you are doing critical updates that require server downtime and that really hurts my business. I think if you don’t want to lose faithful customers (like myself) you should really consider having a larger back-up system in place that can handle things like the web panels when these “scheduled outages” take place. Is there something I can do to help this?
just a thought.
thank you for listening.
April 14th, 2007 at 1:51 pm
My friend’s site moved to MediaTemple, and it’s even worse there until you buy your own MySQL grid thing. Convenient eh?
April 14th, 2007 at 1:53 pm
So running on generator is NOT considered business as usual? That’s pretty scary, especially after all the trouble last summer. I’d hoped that you and your building maintenance folks routinely test this, like at least every month or so. Since hopefully everything’s on good USBs, it should be completely transparent to us, etc etc you know the drill. But I am apparently wrong
I can’t tell if this is related to the cpanel problem or not and I don’t seem to be able to ftp in either. But darn you all, you’re going to force do something drastic like housework, instead of working on my site!!!!
As to frisky servers, throwing the ball for them for a while and teaching them a good sit-stay might help too.
But seriously, don’t your landlords at your data centers run power routines and shouldn’t your equipment be ready to handle it by now? The recent L.A. windstorms should have been a big warning that power there is always iffy, and it may get bad again tonight too.
April 14th, 2007 at 2:09 pm
CA RO Says:
April 14th, 2007 at 12:00 am
I did a search for other hostings….
someone knows about hostmonster, lunarpages, startlogic and bluehost?
~~~~~~~~~
I work on sites at lunarpages and startlogic, but I keep my personal site at DH!
Startlogic is expensive for what you get and in my experience their tech support is abysmal. Lunarpages has better support than startlogic and is good for small or static sites. But if you cross some of their usage lines (such as processing for php/mysql, which is unstated in their documentation and you have no way to monitor it anyway), they’ll suspend your account in a flash and they sometimes don’t notify you right away. The email you do get tells you to fix it, but that’s pretty tough when they’ve removed your access and shut it all down 100%. Again, in my experience, DH is better about working with you on this kind of thing.
And don’t forget, the only reason we even know about DH’s problems is because they’re honest enough to tell us and let us vent about it, you sure won’t get that from Lunarpages.
(yeah, I’m avoiding my housework here…)
April 15th, 2007 at 4:29 am
@Gene (aka WordPress-Whore/addmeSEMSPAMMER)
I am soo sorry that I soo easily offended such a gifted author such as yourself. You must be beside yourself
Alexa Trend/Rank: The lower the rank the better. 1,289,557 (1 Month)~1,069,174 (3 Month)
Compete.com Rank: #843,531 with 980 U.S. visitors per month
[You need to check your facts before you make statements about things you know nothing about, since my name clearly links to one of my sites, with links to the others. Look at them for yourself. These are high-energy commercial sites with up to 1,000,000 page views a month, aggregate total, and growing. I depend on them to feed my family, and it’s pretty obvious that they contain a wide range of advertising and plenty of content.]
Yea, I am very impressed by your +1,000,000 alexa ranking…I am sure that correlates to over 1M visitors a month, mr. 980 Unique Visitors - spare me your insolence and mind your words.
[I don’t know what your site is, since you don’t provide a link to it. But maybe you could explain what is going on and what DreamHost is or isn’t doing to address your problems. OK?]
Gene-o, another thing before you climb up on that high horse of yours again; you of all people (being such a computer whiz and all) should know to be careful what you say to people you do not know - maybe i should give you a little taste of some of the problems others of us are currently facing with DH so that you can better ‘research’ this ’story’…mr.authorman - I am not looking for trouble, but, if you are, you may just find it………
pieces,
MV
April 15th, 2007 at 8:30 am
Land of trolls
April 15th, 2007 at 8:41 am
@MV Says: The Alexa rank means nothing. They do not have access to my stats any more than you do. To gain those stats, they’d have to engage in illegal activities, since my logs are password protected.
My statistics are completely accurate as stated.
As to research: I still don’t see any facts from you on your problems and your interactions with DreamHost to solve them.
You appear to be just another troll who pops in to start trouble.
Have a nice day.
Peace,
Gene
April 16th, 2007 at 4:08 am
@MV:
So, if you rely on your website for your sole income, why are you using a shared host? You deserve every second of downtime you get, cheapskate.
April 16th, 2007 at 6:30 am
I think MV is taking the hit and run approach. He makes up a few stories, attacks some people, and when he’s called on it, he runs away.
Typical.
Peace,
Gene
April 16th, 2007 at 11:08 am
I see MV still hasn’t had the “courage” to respond to me after making his nonsensical statements.
Another bomb thrower bites the dust
Peace,
Gene
April 16th, 2007 at 1:25 pm
DH can you please enlighten me with some pertinent information,
by kindly saying what, the year to date, as a percentage of all of the servers you have, is the uptime rate.
I read many a comment here and would like some positive feedback from yourselves either here (or personally if thats your preference) regarding this issue.
Steven