Slowness and downtime on spacey
Posted (April 17th, 2007 at 10:15 am PST) by andreaOne of our file servers is getting rebooted due to IO and mount errors. Those errors may have caused (or are still causing) slowness or downtime if your domains/email is on the spacey servers. No data was affected. You can verify if this affected you by checking your Account Status (Your Email Server) on the upper right side of the control panel.
We apologize for the inconvenience. Please check back for updates.
66 Responses to “Slowness and downtime on spacey”
Gosh, I hoped I could publish my new layout between all the downtime, but I guess that’s impossible.
My sites are not bad 
Hope DH resolve this issue soon.
@Jeff G - What contract?
Oh wonderful.
Smack bang in the middle of a game launch.
I hope this is fixed soon…
our site is down
I’m on spacey and no problems here.
We’re on spacey. Sporadic ‘mailbox is busy’ errors, but nothing that won’t go through on a retry.
still down, still no response from DH regarding my service ticket.
@Jeff G - they have been busy latelly with all the support tickets and issues. Did you check that its urgent and ppl are dying that level of importance? if not you arent considered as important as people who do. People who check that usually get a reply within 1 hour, at least i do.
Also what contract are you talking about, theres no contract
And also spacey e-mail is great its working beatifully today.
@ brasscrest: What contract ?
When you sign up for a service and pay for it you are making a contract and by the DH´s policy if customer wants his money back within his 90 day money back guarantee he can. I think you are confusing yourself with the SLA which is a different kind of agreement that in this case don’t apply here.
I’m on Swarthy and email is down…at least for one of my domains.
@Diogenes - No, I’m not confused at all. It is true that the DH TOS could be considered a form of contract, and would probably be construed under contract law in most cases. But, even if the TOS is a contract, downtime does not “breech” (or breach) the contract, because there is no promise of any specific uptime in the TOS. In fact, such a promise is explicitly disclaimed. The 90-day money-back “guarantee” (actually 97 days, at least when I signed up) is not really a guarantee, as it does not enforce any specific obligation on DH’s part, but is rather a form of refund.
I do feel a bit sorry for anyone on one of the “beverage” servers - they do seem do have more downtime than most.
some of our emails go through, sometimes we get a 450 server configuration error.
We experenced a gradual slowing down over the past 4 hours.
Site access is slow but acheivable.
Access to the Panel, FTP and WebFTP times out and is thus unuseable.
It appears to be a Dreamhost wide problem and not restricted to Spacey which we do not access.
im on spaceys mail server and im down down down. hope it gets up back quickly.
it’s now 5:52ET - still down. still no response from DH support.
still want my money back.
Ok DH. This is crap. I understand such problems once, twice maybe another time too. But its always the same with you. Always.
it’s now 6:39ET - still down. still no response from DH support.
still want my money back.
I’m on spacey, and even though it says the problem is resolved, I still can’t send outgoing email.
it’s now 7:45pm ET - still down. still no response from DH support.
still want my money back.
it’s now 8:15pm ET - still down. still no response from DH support.
still want my money back.
I’m on tonic and everything is fine.
To people complaining about email problems: switch to Google Apps. It works wonders.
I find my blog unable access the mysql datebase.sometimes now.
I find my sites can not access mysql datebase.
Can’t even access my blogsite.
What’s wrong with you dreamhost? Always botch from the other to the next!
You guys really suck.
R-
I’m sorry that I post too comments.I think that’s WordPress’s bug,little bug.But it’s true that my blog and other sites unable access mysql datebase sometimes now.
it’s now 9:00pm ET - TONIC still down. still no response from DH support.
still want my money back.
it’s now 9:30pm ET - TONIC still down. STILL NO RESPONSE FROM DH SUPPORT.
still want my money back.
Flooding here isn’t going to make them any faster, Jeff. As I said, my site is on tonic, and it’s up, so it’s not a server-wide problem.
I cannot post/edit any articles on my blog.
Has these problem been resolved, yet?
gotta do something to pass the time, Seyora.
Been waiting for a response for over 9 hours now. Not one word.
it’s now 9:30pm ET - site still down. STILL NO RESPONSE FROM DH SUPPORT.
still want my money back.
Get your damn money back we don’t need a person like you here lets repeat some posts
“it’s now 9:30pm ET - TONIC still down. STILL NO RESPONSE FROM DH SUPPORT.
still want my money back. ”
it’s now 9:30pm ET - TONIC still down. STILL NO RESPONSE FROM DH SUPPORT.
still want my money back. ”
it’s now 9:30pm ET - TONIC still down. STILL NO RESPONSE FROM DH SUPPORT.
still want my money back.
just constant complaining just STFU take you money and leave this place we don’t need ignorance, and i don’t think i am the only one here who believes that. Why don’t you go outside in the sunshine get away from your computer. You were watching it for 9 hours straight
gee Dani, who gored your ox? Or you own stock in DH and pissed to see it frittering away with crap support and constant downtime?
i took a nap at 5:30pm est time and i woke up and theres still a problem with my site down.
main = minutemaid
mail = spacey
=/
@Jeff G - Dani’s had a few too many Red Bulls today. but part of me agrees.
My sites are just find, but my emails are indeed slow 
Didn’t even notice anything, I’m on spacey, my only “complaint” would be having to read Jeff G’s ridiculous posts.
Otherwise, keep up the great work.
@Jeff G - Your site’s back up, stop complaining now :p
I can’t get into my site. Is there any way for me to know if this outage is the reason why? Thanks.
I’m on gingerale and all my domains are horribly slow. I’m a new convert to dreamhost but hope this isn’t typical.
My email server is spunky and my web is pocky, ive been down for 4 days anybody else on the same servers experiencing the same thing?
99.90% Uptime, 3:47 downtime this week
Whats the problem?
@aleman - What server(s) are you on? I’ve not had any downtime either, but if I were on any of the “beverage” named servers I think it might be a different story - these seems to be the ones with the problems right now.
My site is down, I am on lipton.
Thanks to have a look,
Tiger
Our email is still screwy on spacey. It says the issue is resolved, anyone else still having problems?
Thanks
Come ON! All three of my sites take forever to load or do not load at all…
This is silly!!!
Thanks for that useful tip, Dani. It really brought my site right back up!
Jeff G., did you try telling your mommy on Dreamhost? That should accomplish almost as much as crying here.
hmm weird, you said it’s been solved but I’m still getting ERROR: Connection dropped by IMAP server.
Query: SELECT “INBOX”
This is not a paid comment from Google.
PSST SWITCH TO GOOGLE APPS FOR EMAIL. It’s not even that hard, I got it all done in about 10 minutes.
I’m on fresca, all my sites get error 500. My email is on spacey though. Is there any connection ? I’m getting sick with your services. You better fix this problem very soon.
I echo the technical issues stated by Adinda, though I disagree about the service in general– it’s been great.
My webpages are on monster but my email is on spacey. As of right now, both my sites are down. They just keep spinning, never loading, no error message. Would the downtime on spacey be causing this even though my sites are on monster? I seem to be receiving email just fine…
I have only been a dreamhost customer for about a month and a half, but it seems like my site is always down. For probably at least an hour a day, about 5 days a week. I hope this is not the norm….
I still don’t think I can get to my [joomla] site. It’s hosted on sparkletts and it seems like it’s not able to access pluto.
Amanda,
My site is on Milk and my email on spacey and right now both are down.
I’m a new customer like you and I switched because hostgator had terrible email problems which they refused to solve. I just can’t catch a break. My clients are still pissed even though I said dreamhost is very reliable.
I TOO hope this is not the norm.
-jeff
Jeff, I switched from a very reliable server, amhosting.com. I can count on one hand the number of times it went down in the 5 years I was a customer.
I switched because Dreamhost offered 2 gigs of space for the same price I was paying for 500 mb.
Which would I rather have… No space or never up?? Hmmm…
I guess you just can’t win. 
Resolved my ass. I can’t access any of my sites and the panel says not to write in regarding problems with spacey-related servers. Wonderful. :/
So why is this marked as resolved? The error pages also return an error but their http status code is 200. This makes the site monitor services to think the sites are up and also the bots will probably index the error message instead.
I’m on spacey. I can’t access my site, yet the issue is considered resolved. My 90 days ended a few days ago. This bites.
Resolved!? Of course NOT!
Day
2007-04-18
61.91%
6 hour(s) 3 min(s)/37
Week
2007-04-16
89.03%
7 hour(s) 28 sec(s)/52
Month
2007-04
96.27%
14 hour(s) 56 min(s)/145
for the month of April - downtimes: 150+
Sites has been down all morning. No response from support. I moved my site this month to dreamhost, so the entire month is not fully represented - I had 100% uptime with my old host.
Please contact me dreamhost. I would like to work through this issue, as it seems to be an ongoing one (at least with the server I am on). I would appreciate your help in solving this issue very much, Thank you.
This issue is not resolved yet obviously. I don’t know why it is marked as such.
I can verify as well that it’s not resolved as of 10:10 PST.
Still fubar and they took down the spacey notice on the support page!
-jeff
My sites are down again as well. J, where do you find that information? I would be interested to know how often my site has been down for the months of March/April. It has been a LOT.
i’m on tonic. tonic is down, AGAIN, for half a day now.
Time to get my money back, you people have breeched your contract.