Comments on: Downtime on spacey cluster http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/ Information about DreamHost Services Sat, 11 Oct 2008 23:39:25 +0000 http://wordpress.org/?v=2.6.2 By: Montastic.com http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30982 Montastic.com Mon, 23 Apr 2007 16:16:33 +0000 http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30982 punkbyte I got the same exact message as you did. word for word! ----------- Funny how they claim this is the problem in our support ticket yet the problem is labeled as being resolved. I don't think they know what the problem is so they are just sending out cookie cuter replies to people. Why was this marked as resolved if customer support is saying this is why my websites are going down multiple times a day? punkbyte
I got the same exact message as you did.
word for word!
———–
Funny how they claim this is the problem in our support ticket yet the problem is labeled as being resolved.
I don’t think they know what the problem is so they are just sending out cookie cuter replies to people.

Why was this marked as resolved if customer support is saying this is why my websites are going down multiple times a day?

]]> By: MV:the DH-Apologist Hunter http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30923 MV:the DH-Apologist Hunter Mon, 23 Apr 2007 02:45:34 +0000 http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30923 @gene-no [I also suppose nobody noticed this message under the “Leave a Reply” label: “Comments posted here may not be viewed by DreamHost staff at all. This is not a way to contact DreamHost.” In other words, this is a place to comment and vent, but certainly not a place to get the help you might need. When will some of you people realize that?] This may surprise you to no end, Edgar Allan, did you know that if you call DH's primary phone line: (213) 947-1032, it references dreamhoststatus.com as the primary method of troubleshooting issues followed by 'contact support' pieces, mr. poe ;-P Peace, Gene @gene-no

[I also suppose nobody noticed this message under the “Leave a Reply” label: “Comments posted here may not be viewed by DreamHost staff at all. This is not a way to contact DreamHost.”

In other words, this is a place to comment and vent, but certainly not a place to get the help you might need. When will some of you people realize that?]

This may surprise you to no end, Edgar Allan, did you know that if you call DH’s primary phone line: (213) 947-1032, it references dreamhoststatus.com as the primary method of troubleshooting issues followed by ‘contact support’

pieces, mr. poe ;-P

Peace,
Gene

]]> By: Amanda http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30909 Amanda Sun, 22 Apr 2007 23:55:13 +0000 http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30909 >>>@Amanda: The site linked to via your name runs quite fast here. .....Said FIVE hours after I complained of site slowness. :) >>>In other words, this is a place to comment and vent, but certainly not a place to get the help you might need. When will some of you people realize that? Do you work for Dreamhost? I have been emailing with dreamhost staff daily, usually multiple times daily. I would be glad to send my complaints directly to you though. :) >>>@Amanda: The site linked to via your name runs quite fast here.

…..Said FIVE hours after I complained of site slowness. :)

>>>In other words, this is a place to comment and vent, but certainly not a place to get the help you might need. When will some of you people realize that?

Do you work for Dreamhost? I have been emailing with dreamhost staff daily, usually multiple times daily. I would be glad to send my complaints directly to you though. :)

]]> By: punkbyte http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30906 punkbyte Sun, 22 Apr 2007 22:34:39 +0000 http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30906 I just got this on a support ticket. I'm sorry for the problems you've been having with your service. We've been experiencing problems with one of our core filers, as we mentioned on our status page a couple of days ago: http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/ We've been investigating the issue and have been unable to pinpoint the cause yet. We are currently in the process of moving stuff off of this filer to a replacement one that isn't experiencing these problems. Unfortunately, it's a slow process because everytime the filer dies, the move stops. I checked on your site now and it is coming up with no problems. Resolving this issue is the main focus of our admin team at this point and they are doing all they can to fix the problem ASAP. I apologize again for any inconvenience this causes you. Please let us know if you need anything else. I just got this on a support ticket.

I’m sorry for the problems you’ve been having with your service.
We’ve been experiencing problems with one of our core filers, as we
mentioned on our status page a couple of days ago:

http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/

We’ve been investigating the issue and have been unable to pinpoint the
cause yet. We are currently in the process of moving stuff off of this
filer to a replacement one that isn’t experiencing these problems.
Unfortunately, it’s a slow process because everytime the filer dies, the
move stops. I checked on your site now and it is coming up with no
problems. Resolving this issue is the main focus of our admin team at
this point and they are doing all they can to fix the problem ASAP. I
apologize again for any inconvenience this causes you. Please let us know
if you need anything else.

]]> By: Bob http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30905 Bob Sun, 22 Apr 2007 22:33:31 +0000 http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30905 I'm just venting. For what my site is, the service isn't terrible, but I can't imagine having a large site with many vistors, with your business relying on it being up all the time. I’m just venting. For what my site is, the service isn’t terrible, but I can’t imagine having a large site with many vistors, with your business relying on it being up all the time.

]]> By: Gene Steinberg http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30901 Gene Steinberg Sun, 22 Apr 2007 22:01:48 +0000 http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30901 @Amanda: The site linked to via your name runs quite fast here. I also suppose nobody noticed this message under the "Leave a Reply" label: "Comments posted here may not be viewed by DreamHost staff at all. This is not a way to contact DreamHost." In other words, this is a place to comment and vent, but certainly not a place to get the help you might need. When will some of you people realize that? Peace, Gene @Amanda: The site linked to via your name runs quite fast here.

I also suppose nobody noticed this message under the “Leave a Reply” label: “Comments posted here may not be viewed by DreamHost staff at all. This is not a way to contact DreamHost.”

In other words, this is a place to comment and vent, but certainly not a place to get the help you might need. When will some of you people realize that?

Peace,
Gene

]]> By: Amanda http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30854 Amanda Sun, 22 Apr 2007 16:41:30 +0000 http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30854 Mine was down for TWO HOURS this morning... And it's still very slow now... Mine was down for TWO HOURS this morning… And it’s still very slow now…

]]> By: Bob http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30852 Bob Sun, 22 Apr 2007 16:20:38 +0000 http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30852 My site is down again, what a surprise. Was running fine yesterday. This problem isn't resolved. My site is down again, what a surprise. Was running fine yesterday. This problem isn’t resolved.

]]> By: punkbyte http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30845 punkbyte Sun, 22 Apr 2007 15:25:26 +0000 http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30845 Osc It's done the exact same test using telnet and I see the same thing. Hangs after PASS. -jeff Osc It’s done the exact same test using telnet and I see the same thing. Hangs after PASS.

-jeff

]]> By: Osc http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30844 Osc Sun, 22 Apr 2007 15:24:20 +0000 http://www.dreamhoststatus.com/2007/04/19/downtime-on-spacey-cluster/#comment-30844 11:21:28:-0400*22/Apr/07 I'm seeing the same thing. All my connections end up going to spaceymail-mx2.g.dreamhost.com and timeing out, while telnet hangs after pass, while the connection remains established. I've submitted a help request via the 'contact support' thingy. 11:21:28:-0400*22/Apr/07 I’m seeing the same thing. All my connections end up going to spaceymail-mx2.g.dreamhost.com and timeing out, while telnet hangs after pass, while the connection remains established. I’ve submitted a help request via the ‘contact support’ thingy.

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