DNS reliability issues

For a short while now, our 3 main DNS servers have been experiencing some more troubles. We’re currently in contact with the load balancer vendor trying to get to the bottom of it all. We don’t currently have an ETA on when everything will be fixed, but until then you may experience intermittent issues connecting to your websites.

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128 Responses to “DNS reliability issues”

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  1. 1
    Marco Says:

    Is this causing the random ‘Service temporarily unavailable’ crap that’s plagueing my site for days already?

  2. 2
    TC Says:

    Yep, I’m hit….

  3. 3
    TC Says:

    …on western…

  4. 4
    NetworkTP Says:

    only one of my sites is down. Really annoying its the one I want to work on at least the FTP still works

  5. 5
    Keve Says:

    Indeed, I too am not able to access the webftp. Guess we’ll have to wait and see.

  6. 6
    Justin Bull Says:

    WebFTP seems to be the only thing down for me right now.

  7. 7
    rinvelt Says:

    Don’t know if I would call this medium… In my world this is high.

  8. 8
    Scott Yang Says:

    D’oh. I am hit as well.

    I wonder whether there is a way to set up external secondary DNS for zone transfers to provide redundancy in case DH’s DNS goes down?

  9. 9
    dani Says:

    all mail down for me, even webmail

  10. 10
    david stern Says:

    we’re blacked out - site doesn’t come up at all

  11. 11
    Eleo Says:

    Yup nothing is resolving. Good thing I only spent $22.40 on this I guess.

  12. 12
    Maestro Says:

    Well I’m glad they know about it, I couldn’t figure out how to submit “DNS seems to not be responding off an on for all sites, even dreamhost.com ones” under the support section of the control panel.

  13. 13
    Kat Says:

    I’m hit too. Came just at the wrong time. Not sure this can be classed as medium severity to me, seems pretty darn major.

  14. 14
    John Says:

    grumble, grumble

  15. 15
    vanderlay Says:

    Severity:Medium > Hmmm if we sold apples at a road side stall then yes medium, but hang on we earn a living through websites so no website = Severity: OMG this is CRITICAL

  16. 16
    DailyOpEd.com Says:

    My sites are intermittently accessible. Very frustrating.

  17. 17
    paul Says:

    just got hit ,, damn

  18. 18
    SearchAllDeals.com Says:

    Another critical piece of infrastructure that should have multiple fail-overs. Sigh.

  19. 19
    Paulo Says:

    Last few days have seen my sites down a lot, which means revenue down >

  20. 20
    MallReviews Says:

    Always in the middle of code changes. Ugh!

  21. 21
    topher Says:

    Pretty much everything is down for me… I’m confused as to how this is a ‘medium’ — I’m not getting ‘intermittent’ issues, I haven’t been able to hit anything (mail, the site, ssh, ftp… nothing) for a half-hour now (which may not seem like a big deal, but since it’s the half hour I have to publish this evening…)

    makes me sad…

  22. 22
    michael lee Says:

    this is a HIGH severity problem.

  23. 23
    New Customer Says:

    I am out. You get what you pay for…

    Very disappointing. You guys need to try http://www.vortechhosting.com/

  24. 24
    Keve Says:

    Just plain weird. I can access webftp again, and everything looks fine with the files, but the site looks like a cyclone hit it. I’m just starting out with all this stuff, and now I’m not even sure if my main site’s sudden mixing with another template is related. But medium?? Depends on how fast they fix it. And how they incorporate additional methods to prevent this occurring again.

  25. 25
    Lost Customer Says:

    …doesn’t sound like you have a DNS issue. That would not happen. I wonder what kind of nightmare I have when my stuff comes back up.

  26. 26
    XtehseA Says:

    You guys gotta stop crying like little fucking girls, whinge whinge whinge, dreamhost is doing a great job for a company their size, you show me a perfect company the size of dreamhost. If you think you can do better, go create your own company and relise how hard it is.

    Fucking stop crying like little girls.

  27. 27
    Fred Says:

    All my sites running Joomla are extremely slow to administer.

  28. 28
    hechacker1 Says:

    I also have been getting “Service temporarily unavailable” in my CMS when trying to update some code. Strangely enough, it only happens when I create php code with an “fopen” somewhere within the code. (and no, I am NOT using external links).

    Remove the fopen and the code magically saves in my CMS instead of erroring.

    Please fix this dreamhost. Maybe the two are related.

  29. 29
    Jeff Says:

    Marked as resolved, but I’m still having problems (6:45pm Pacific) reaching my site. Maybe the DNS was cached improperly at some level…

  30. 30
    James Says:

    hechacker1, fopen is disabled on dreamhost for security reasons. See http://wiki.dreamhost.com/Allow_url_fopen for alternatives.

    So far my website and email have been there when I need them, and I haven’t had any notifications from mon.itor.us about my site being down recently.

  31. 31
    Animehawk Says:

    well said.

  32. 32
    lookingFor-a-newHost Says:

    it is funny how often i see people in here defending DreamHost, i have to wonder if they are DH drinking buddies or something hahaha. Anyways, as much as i like what DreamHost has, due to what DH is lacking, we are now shopping for a new hosting service. We are moving into the ColdFusion realm and DH does not support that nor seems to have plans to. Any suggestions on other hosting services that others may have used for CF would be much appreciated. We are currently researching “A Small Orange”,so feedback on them as well would be great.

    well, this post was long enough… perhaps my DH hosted sites are actually available now *crosses fingers and rolls eyes*

  33. 33
    shawn Says:

    small?
    none of my websites work. how is this small?

    MAkes me more and more tempted to move hosts. this is not right

    you should have this all backed up

  34. 34
    Kei Says:

    Oddly enough it seems my subdomains are down. Can’t access dreamhost.com.

  35. 35
    sux Says:

    Why would they, or anyone want to use cold fusion? Its the same garbage as .net.

    Anyways, yes, this sucks, 48 of my sites are down. I thought the point of Primary and secondary DNS servers is so that if one fails, the other takes over… and why all 3 NS are troubled is beyond me.

    I’m not sure what they say as far as “uptime guarantee” but 3.5 days of down time per year is acceptable. (99.0%)

  36. 36
    gary Says:

    Well my renewal is nearly due and it looks like i will have to look else where as quite frankly ive had enough of this ongoing troubles, down time is often @ DH and its a joke… and I had a friend ask for hosting and I said check out dreamhost, well i now wish i never told her that.

  37. 37
    gary Says:

    this is a HIGH severity problem not medium and it is UNRESOLVED!!!!

  38. 38
    crank! Says:

    Say, I wonder if you Dreamhost folks could tell me who you’re hosting with?

    Since, generally, dreamhost.com and dreamhoststatus.com are up during these recent outages, I imagine your host is pretty stable these days?

    thanks,
    crank!

  39. 39
    Tom Says:

    I agree, HIGH SEVERITY!!! Everything is down for me and I have client trying to look at my webpage wondering if the business actually exists! I can’t send them email from my email because that’s down too. VERY UNPROFESSIONAL!

  40. 40
    crank! Says:

    p.s.: that was meant with a bit of levity, I’m not really trying to bust balls or anything.

    crank!

  41. 41
    rlparker Says:

    Tom

    Your site *is* up just fine for me.

  42. 42
    ochiba Says:

    This issue is not resolved at least for the hudson and frisky servers. My sites and email are still intermittent, I’m guessing this means that I should submit a critical TT.

  43. 43
    DH Realistic Customers Says:

    hum… lots of whining… too much
    here are a short story of the internet, how it work:
    I DO have issue from the DNS and it is NOT dreamhost fault. why? because your ISP have a LOCAL dns server that is a CACHE version a global DNS server. I don’t know how this is working but I am sure as hell that this is not ENTIRELY Dreamhost fault.

    For exemple, my ISP make a “cache” of the ‘net DNS every 6 hours or so, that mean I have to wait AT LEAST 6 hours before a new, or edited, domain name gets a update. this is NOT the same thing worldwide.

    this is NOT a HIGH priority because most of you, hopefully, have another DNS BETWEEN you and DH, meaning: YOU DON’T EVEN TOUCH THE DH DNS AT ALL. (most of the time but not necessarily)

    Thank you for your time, have a nice day.

    Souce: http://en.wikipedia.org/wiki/Domain_name_system and ALL OTHER RFC.

  44. 44
    David Says:

    None of my domains resolve. dreamhost.com doesn’t even resolve for me.

  45. 45
    Sam Says:

    This issue IS NOT RESOLVED and I would hardly call it “moderate”. A number of my domains are completely inaccessible and webmail is also completely inaccessible across the board.

    The past two weeks with dreamhost have been embarrassing to say the least. Beyond unprofessional.

    The degree of service unavailability makes me want my money back.

  46. 46
    Caroline Says:

    My web site has been down for me all day. Dreamhost.com (and the web panel) has been down also for me intermittently all day. Support says they can access everything fine !!?? They tell me to contact my ISP. My ISP says that everything is fine (after all, I am able to contact any web site that’s not dreamhost…) I hope that the problem is related to this annoucement. A friend of mine in California was able to access my web site earlier on but it was unusually slow for her, then she was unable to log in… she was caught in I am waiting and waiting and waiting…

  47. 47
    Bogus Says:

    Oh stuff it, you conceited prick.

  48. 48
    James Says:

    I look like a fool to all my clients - and how in the hell can I use subdomains for paying clients who expect to have their sites up. I’m starting to try some other hosts such as 1and1.com - anyone know about them - their plan seems great.

    As for the dreamhost defenders, going down once in a while is understandable I suppose, but I have seen my site offline at least 10 times in the last 10 months - that’s just what I saw!

  49. 49
    Sam Says:

    Dear DH Realistic Customers:

    I have a good understanding of how DNS works. Based on your description, the fact that dreamhost’s faulty DNS is causing a widespread outage is absolutely a concern. This means that their DNS was down long enough that it has become a problem.

    For a DOMAIN REGISTRAR this is embarrassing.

    I’m not the one being unrealistic: If dreamhost thinks they can continue to provide this level of poor service and not lose customers they are out of their minds.

  50. 50
    Caroline Says:

    TOM, I _cannot_ access your web site. I get exactly the same behavior as when I try to access my own web site.

    Hopefully, as DH Realistic Customers explained, it will be resolved within 24 hours, when DNS is no longer cached. Whatever that means.

    :-)

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