DNS reliability issues
Posted (May 23rd, 2007 at 3:30 pm PST) by jeremyFor a short while now, our 3 main DNS servers have been experiencing some more troubles. We’re currently in contact with the load balancer vendor trying to get to the bottom of it all. We don’t currently have an ETA on when everything will be fixed, but until then you may experience intermittent issues connecting to your websites.
129 Responses to “DNS reliability issues”
Yep, I’m hit….
…on western…
only one of my sites is down. Really annoying its the one I want to work on at least the FTP still works
Indeed, I too am not able to access the webftp. Guess we’ll have to wait and see.
WebFTP seems to be the only thing down for me right now.
Don’t know if I would call this medium… In my world this is high.
D’oh. I am hit as well.
I wonder whether there is a way to set up external secondary DNS for zone transfers to provide redundancy in case DH’s DNS goes down?
all mail down for me, even webmail
we’re blacked out - site doesn’t come up at all
Yup nothing is resolving. Good thing I only spent $22.40 on this I guess.
Well I’m glad they know about it, I couldn’t figure out how to submit “DNS seems to not be responding off an on for all sites, even dreamhost.com ones” under the support section of the control panel.
I’m hit too. Came just at the wrong time. Not sure this can be classed as medium severity to me, seems pretty darn major.
grumble, grumble
Severity:Medium > Hmmm if we sold apples at a road side stall then yes medium, but hang on we earn a living through websites so no website = Severity: OMG this is CRITICAL
My sites are intermittently accessible. Very frustrating.
just got hit ,, damn
Another critical piece of infrastructure that should have multiple fail-overs. Sigh.
Last few days have seen my sites down a lot, which means revenue down >
Always in the middle of code changes. Ugh!
Pretty much everything is down for me… I’m confused as to how this is a ‘medium’ — I’m not getting ‘intermittent’ issues, I haven’t been able to hit anything (mail, the site, ssh, http://ftp... nothing) for a half-hour now (which may not seem like a big deal, but since it’s the half hour I have to publish this evening…)
makes me sad…
this is a HIGH severity problem.
I am out. You get what you pay for…
Very disappointing. You guys need to try http://www.vortechhosting.com/
Just plain weird. I can access webftp again, and everything looks fine with the files, but the site looks like a cyclone hit it. I’m just starting out with all this stuff, and now I’m not even sure if my main site’s sudden mixing with another template is related. But medium?? Depends on how fast they fix it. And how they incorporate additional methods to prevent this occurring again.
…doesn’t sound like you have a DNS issue. That would not happen. I wonder what kind of nightmare I have when my stuff comes back up.
You guys gotta stop crying like little fucking girls, whinge whinge whinge, dreamhost is doing a great job for a company their size, you show me a perfect company the size of dreamhost. If you think you can do better, go create your own company and relise how hard it is.
Fucking stop crying like little girls.
All my sites running Joomla are extremely slow to administer.
I also have been getting “Service temporarily unavailable” in my CMS when trying to update some code. Strangely enough, it only happens when I create php code with an “fopen” somewhere within the code. (and no, I am NOT using external links).
Remove the fopen and the code magically saves in my CMS instead of erroring.
Please fix this dreamhost. Maybe the two are related.
Marked as resolved, but I’m still having problems (6:45pm Pacific) reaching my site. Maybe the DNS was cached improperly at some level…
hechacker1, fopen is disabled on dreamhost for security reasons. See http://wiki.dreamhost.com/Allow_url_fopen for alternatives.
So far my website and email have been there when I need them, and I haven’t had any notifications from mon.itor.us about my site being down recently.
well said.
it is funny how often i see people in here defending DreamHost, i have to wonder if they are DH drinking buddies or something hahaha. Anyways, as much as i like what DreamHost has, due to what DH is lacking, we are now shopping for a new hosting service. We are moving into the ColdFusion realm and DH does not support that nor seems to have plans to. Any suggestions on other hosting services that others may have used for CF would be much appreciated. We are currently researching “A Small Orange”,so feedback on them as well would be great.
well, this post was long enough… perhaps my DH hosted sites are actually available now *crosses fingers and rolls eyes*
small?
none of my websites work. how is this small?
MAkes me more and more tempted to move hosts. this is not right
you should have this all backed up
Oddly enough it seems my subdomains are down. Can’t access dreamhost.com.
Why would they, or anyone want to use cold fusion? Its the same garbage as .net.
Anyways, yes, this sucks, 48 of my sites are down. I thought the point of Primary and secondary DNS servers is so that if one fails, the other takes over… and why all 3 NS are troubled is beyond me.
I’m not sure what they say as far as “uptime guarantee” but 3.5 days of down time per year is acceptable. (99.0%)
Well my renewal is nearly due and it looks like i will have to look else where as quite frankly ive had enough of this ongoing troubles, down time is often @ DH and its a joke… and I had a friend ask for hosting and I said check out dreamhost, well i now wish i never told her that.
this is a HIGH severity problem not medium and it is UNRESOLVED!!!!
Say, I wonder if you Dreamhost folks could tell me who you’re hosting with?
Since, generally, dreamhost.com and dreamhoststatus.com are up during these recent outages, I imagine your host is pretty stable these days?
thanks,
crank!
I agree, HIGH SEVERITY!!! Everything is down for me and I have client trying to look at my webpage wondering if the business actually exists! I can’t send them email from my email because that’s down too. VERY UNPROFESSIONAL!
p.s.: that was meant with a bit of levity, I’m not really trying to bust balls or anything.
crank!
Tom
Your site *is* up just fine for me.
This issue is not resolved at least for the hudson and frisky servers. My sites and email are still intermittent, I’m guessing this means that I should submit a critical TT.
hum… lots of whining… too much
here are a short story of the internet, how it work:
I DO have issue from the DNS and it is NOT dreamhost fault. why? because your ISP have a LOCAL dns server that is a CACHE version a global DNS server. I don’t know how this is working but I am sure as hell that this is not ENTIRELY Dreamhost fault.
For exemple, my ISP make a “cache” of the ‘net DNS every 6 hours or so, that mean I have to wait AT LEAST 6 hours before a new, or edited, domain name gets a update. this is NOT the same thing worldwide.
this is NOT a HIGH priority because most of you, hopefully, have another DNS BETWEEN you and DH, meaning: YOU DON’T EVEN TOUCH THE DH DNS AT ALL. (most of the time but not necessarily)
Thank you for your time, have a nice day.
Souce: http://en.wikipedia.org/wiki/Domain_name_system and ALL OTHER RFC.
None of my domains resolve. dreamhost.com doesn’t even resolve for me.
This issue IS NOT RESOLVED and I would hardly call it “moderate”. A number of my domains are completely inaccessible and webmail is also completely inaccessible across the board.
The past two weeks with dreamhost have been embarrassing to say the least. Beyond unprofessional.
The degree of service unavailability makes me want my money back.
My web site has been down for me all day. Dreamhost.com (and the web panel) has been down also for me intermittently all day. Support says they can access everything fine !!?? They tell me to contact my ISP. My ISP says that everything is fine (after all, I am able to contact any web site that’s not dreamhost…) I hope that the problem is related to this annoucement. A friend of mine in California was able to access my web site earlier on but it was unusually slow for her, then she was unable to log in… she was caught in I am waiting and waiting and waiting…
Oh stuff it, you conceited prick.
I look like a fool to all my clients - and how in the hell can I use subdomains for paying clients who expect to have their sites up. I’m starting to try some other hosts such as 1and1.com - anyone know about them - their plan seems great.
As for the dreamhost defenders, going down once in a while is understandable I suppose, but I have seen my site offline at least 10 times in the last 10 months - that’s just what I saw!
Dear DH Realistic Customers:
I have a good understanding of how DNS works. Based on your description, the fact that dreamhost’s faulty DNS is causing a widespread outage is absolutely a concern. This means that their DNS was down long enough that it has become a problem.
For a DOMAIN REGISTRAR this is embarrassing.
I’m not the one being unrealistic: If dreamhost thinks they can continue to provide this level of poor service and not lose customers they are out of their minds.
TOM, I _cannot_ access your web site. I get exactly the same behavior as when I try to access my own web site.
Hopefully, as DH Realistic Customers explained, it will be resolved within 24 hours, when DNS is no longer cached. Whatever that means.
@shawn
Please explain how you would plan to back up DNS…
why don’t all you people complaining just leave dreamhost already? i’ll take my downtime and love it. and i know it’s going to happen again.
I like the self-proclaimed DNS experts. They are the funniest. ROFLCOPTER
Stop whinging? Maybe if you have no traffic it’s not an issue, but having our website down for hours on end is a pretty f’ing big deal for us. I’m already signed up for MediaTemple’s grid service. I’ll be pulling the switch tomorrow and kissing DreamHost’s issues goodbye.
I’d be more generous if I hadn’t had major slowness yesterday affecting all of our sites (which DH admitted was another customer’s site causing the issue for us). The bad part was that it took them over 20 hours to get back to me on a site emergency, and we were having 30-second+ page loads. Not great.
I don’t care what size your business is, that’s no excuse for service like this. Simply terrible. I’m done with it.
@AMB: I am not proclaiming myself as a DNS experts… just that I know I little more than the masses.
@Sam: True, this is indeed embarrassing for them and I am sure that they are most likely working actively on the issue.
and yes, this will be resolve, hopefully, within a decent amount of time. From my point of view, DNS are VERY important and can, and will, break any site for a extended period of time.
Good evening.
yah….how is this only medium and resolved???……
Man people, it happens…no matter what host you choose. I have been through about 8 in the last 10 years for one reason or another, so so far DH has been the absolute best, downtime included. At my last company we had multiple servers colocated at AboveNet and guess what, there are always problems. We had hardware failures, DNS servers going down, you name it. It sucks, and customers get pissed, but it’s the nature of the business, it happens…you can’t have everything 100% fail proof. Atleast they’re on top of it.
to all: Before saying that Dreamhost is shit and that hosting compagnie X is better, use google.
For exemple: “Media Temple issue” give me a lot of result for a unstable network, outage and other.
and they also have their own issue with MySQL: http://weblog.mediatemple.net/weblog/2007/01/19/anatomy-of-mysql-on-the-grid/
All of those who think DH is crap: Please leave. You’ll lighten the load. Thank you.
Had this happened all the time, I would agree that DH is crap. But this has happened once, and that is now, in the two years I’ve been with DH. Frankly, I don’t see the problem.
To all who complain about other customers complaining:
You do nothing but perpetuate this crap. . . People will continue to express their frustration by leaving comments on every single announcement page. Exactly who do you think you’re helping by continually stating the obvious; that other hosting companies have outages, too?
To me, it seems that the issues recently affecting DH this the last year or so are generally widespread and cause issues for most sites, servers, services etc. I primarily use my hosting alottment for email, so these DNS issues are a severe problem. I feel as though DH is buying crappy components. How many times does this have to happen before DH will switch to a different vendor for the offending device(s).
Lastly, to dreamhost: As others have previously stated, this issue is NOT of “medium” “severity”! Also, it is NOT “resolved”!
If my car catches fire, and after 4 hours the firemen are able to extinguish the flames. . . the issue is hardly resolved, eh!?! I’d also say that it’s hardly a “reliability issues” (i.e. it doesn’t work!!!).
All indications I have - from personal experience over the last couple of hours - is that this problem is FAR FROM RESOLVED.
So why do you, Dreamhost friends, tell us misleadingly that it is?
Any why do you not do us the common decency of letting us know what the problem actually is?
Not a happy camper at the moment.
Bill
can’t access my website as well, living here in singapore.
this sucks.
All my sites are down and do not resolve. So I would have to say that DREAMHOST, THIS IS NOT RESOLVED. I hope this doesnt turn into another days before we get service again, like that power thing a couple months back…
does “resolved” mean that the DNS is fixed? ’cause I can’t get to my site either.
This problem is definitely NOT fixed. I can’t get to my site at all. A problem with a system is bad enough, but saying it’s fixed when it’s not really is crap. No way can we tell if you’re fixing a problem or even know about it. GET YOUR ACT TOGETHER!!!
hello???? not resolved here at all
Web site’s up, it’s my mail server that’s unresolved…
I concur, THIS IS NOT FIXED. I cannot access my site at all. The fact that Dreamhost says the problem is resolved when it’s not just adds insult to injury.
Still isn’t resolved for me either. Two of my domains are down.
ditto…. definitely not resolved…
http://www.dnsstuff.com/tools/dnstime.ch?&name=20gramsoul.com&type=A
DH is wonderful until this stuff happens. My sites are down NOW. “Problem loading page.” on all of them. I’m anxious to see them back up ASAP.
c’mon guys, this is F rubbish, some of us have work to do..
I always did’n t like to put NS and site to one hoster. Now all sites which host NS on Dreamhost are down. The rest works like a charm.
DH: load balancing vendor… probably time to have some diversity in load balancing solutions…
DNS seems to be OK now.
Well and truly fscked - still. Resolved my a$$:
host ns1.dreamhost.com
ns1.dreamhost.com has address 66.33.206.206
MBP:~ steve$ dig @66.33.206.206 mydomain.com any
; > DiG 9.3.2 > @66.33.206.206 mydomain.com any
; (1 server found)
;; global options: printcmd
;; connection timed out; no servers could be reached
MBP:~ steve$ host ns2.dreamhost.com
ns2.dreamhost.com has address 66.201.54.66
Host ns2.dreamhost.com not found: 2(SERVFAIL)
Host ns2.dreamhost.com not found: 2(SERVFAIL)
MBP:~ steve$ host ns2.dreamhost.com
ns2.dreamhost.com has address 66.201.54.66
Host ns2.dreamhost.com not found: 2(SERVFAIL)
MBP:~ steve$ dig @66.201.54.66 mydomain.com any
; > DiG 9.3.2 > @66.201.54.66 mydomain.com any
; (1 server found)
;; global options: printcmd
;; connection timed out; no servers could be reached
MBP:~ steve$ host ns3.dreamhost.com
ns3.dreamhost.com has address 66.33.216.216
Host ns3.dreamhost.com not found: 2(SERVFAIL)
Host ns3.dreamhost.com not found: 2(SERVFAIL)
MBP:~ steve$ dig @66.33.216.216 mydomain.com any
; > DiG 9.3.2 > @66.33.216.216 mydomain.com any
; (1 server found)
;; global options: printcmd
;; connection timed out; no servers could be reached
still down…get it together!
How on earth do 3 DNS go down.. what redundancy is that?
I canceled my account last Saturday but I haven’t yet unsubscribed from the DreamHost Status RSS feed.
This is fun - kind of like coming back and visiting your buddies at the place you used to work - they’re all complaining about how bad everything sucks, while you’ve moved on - it’s good to see everyone but you’re glad you don’t work there anymore.
Anyway, just thought I’d drop in and say hi. I’ve been on my new host for almost a week now and my sites haven’t gone down at all - which is a very odd feeling, almost like anti-stress. I’m paying less than half of what I was paying here, too, and all my clients are happy again. Weather is beautiful, wish you were here.
fixed here…finally!
My sites have been gradually more up than down today, and are down right now. But you know what, for $10/mo. its still a good deal, I think. If it gets resolved by tomorrow, I’ll be a happy DH camper
What the fuck is up with your nameservers, guys? No, the problem is not resolved.
It is impossible to reach panel.dreamhost.com, support.dreamhost.com, blog.dreamhost.com
and ANY HOST WHICH GETS NAMESERVICE FROM NS*.DREAMHOST.COM
This has been ongoing for HOURS.
Please drop the fucksticks and pick up some cluesticks and start beating each other with
those for a while.
Cordially,
Mr. Dissatisfied Customer
Many of my websites that are hosted in DH are still down….Please solve this asap because I dont want angry people pointing at me, and believe me, I am pointing to DH now.
I CANT CHECK MY EMAILS, I CANT CHECK MY WEBSITES, THIS PROBLEM IS FAR FROM BEING SOLVED.
Thanks!
Doug! which host are you with now… throw us a bone here im tired of this BS.
Anyone care to list some great reliable (but still reasonably priced) hosting co’s that offer unlimited domain hostings (or at least multiple domain)
jason, good idea! lets list em up… i got my company visa debit card sitting right here and im ready to sign up elsewhere
Lol same, I am refreshing eagerly for the latest plugs!
me too
STILL. BROKEN.
Thank god I’m moving my important sites to ServInt next week.
Realistically, how many other hosting companies actually have an entire website dedicated to their outages?
Realistically, How many other hosting companies NEED an entire website dedicated to their outages? I am really getting sick of all the downtime here!
LMAO. Good point.
Haha amazaing I can reach all of your websites it is your ISPs local DNS cache server
Locations I reached all of your websites from
LA
TX
VA
NC
So don’t be alarmed your websites are all running just fine you just can’t get to them until your local ISP gets their DNS entries updates from Dreamhost.
OMG! Its Fixed.. Touch Wood..
Still any recommendations for alternate hosts for our ‘important’ sites would be greatfully reviewed.
99% uptime guarantee! and we will be sure to put pictures of our morbidly obese children on the front page of our site just for you!
after all the kak last year, everything working fine was such a relief - and now this!
Typically I have a major go-live today as well..
Panicking? Moi?
“So don’t be alarmed your websites are all running just fine you just can’t get to them until your local ISP gets their DNS entries updates from Dreamhost.”
Well, no they’re not if many people can’t access them.
The real question to ask is: should this have ever happened in the first place?
Hey Tony - I have sites spread across three different hosts: SiteGround, 1and1, and Infinology. Siteground has been the best for single, important sites but they only let you host one domain. Extra domains are $30 a year. It’s kind of a weird deal. Get this, though: they’ll send me e-mails saying “we’ve noticed the server your site is on is running a little slow, we’ll be moving your site to a much faster server”. The longest any of my sites have gone down with them is about 15 minutes.
I moved all my Dreamhost sites to 1and1 for $3.74 a month. So far so good. 1and1 has their fair share of bad reviews but I have all my domain names registered through them ($6 a year) and haven’t ever had a problem. That being said, they’re kind of hands-off. There’s no forum or community over there like there is here. I submitted a ticket to them with a MySQL question, kind of as a test, and they got back to me in under an hour. The sites I have running on them are humming along just fine, too.
Then there’s Infinology - located in L.A., just like Dreamhost. I have a few older sites with them but I’m going to be switching everything away before my year is up with them in August. I had a site hosted with them that got Digg’d and it crashed after only 17 Diggs. Not cool. Plus, they just generally kind of suck - I’m just not “feeling it” with them.
So, to summarize, if you have one really important site or just a few really important sites - go with Siteground. If you have a bunch of little client sites, go with 1and1. I prefer a combination of the two - really high traffic sites on Siteground, smaller dinkier sites on 1and1. Dreamhost was going to be my dinky-site host but in the less-than-three months I was here, I’ve had more problems than I’ve had in all my ten years of web development combined.
Doug - Much appreciated reply… 1and1 has been in my sights for a while now and I am most likely going to pack up here soon and head there. I will also be looking at SiteGround. Thanks again and good luck!
Tony
Not only can I not access my sites, your account test panel is showing a bunch of DNS errors “You are using a non-DreamHost name server” “Your domain resolves to an IP address that is not located at DreamHost” for fully hosted domains.
This issue is not resolved.
No problem Tony. I can wholeheartedly recommend SiteGround. I can half-heartedly recommend 1and1 - but only because I’ve read about other people’s problems with them. I’ve never had any problems with them, though. Ironically, that last sentence was the very reason I tried Dreamhost. The old “I’ve never had any problems with them” line.
They have a 90 day money back guarantee, though, and I think you’ll be able to tell right away whether you like them or not. Most people’s complaints seem to come from their backend interface (which I don’t have a problem with) and some of their “weird rules” like how they name your databases and other nitpicky stuff like that. Some people think it’s impossible to cancel, but I cancel or transfer domain names all the time from them and I’ve never had any issues. I did the 1and1 Home Plan, which they have a special on for another week or so.
It sure isn’t.
Pete Says:
May 23rd, 2007 at 10:21 pm
Not only can I not access my sites, your account test panel is showing a bunch of DNS errors “You are using a non-DreamHost name server” “Your domain resolves to an IP address that is not located at DreamHost” for fully hosted domains.
This issue is not resolved.
Does or doesnt DH have its DNS-servers at different location with different ISPs or do they keep them all at just one location ??
Prob the one location, They keep each other company and dont get lonely or bored
Happening to me too. Affecting website and mail.
What’s with all the DNS issues lately? Crappy configuration?
NS1 seems to be responding sporadically, NS2 & NS3 are completely unresponsive still.
Someone want to wake the hamsters powering NS2 & NS3 up?
Still down. 
My website is sometimes online, sometimes not. My webmail is still inaccessible! PLease update your “Resolved” status to NO.
I agree this should be considered critical. The people defending this with the argument about your local ISPs cache should realize that if the site has never been accessed by someone before, the entry won’t be in the cache. So much for that marketing plan you just implemented or the new site you just asked your customer to review, eh?
To the others saying “just leave”, well, it’s not that simple. I prepaid for a year and I doubt Dreamhost is willing to prorate and refund my money. On that same thread though, I’m surprised Dreamhost hasn’t thrown it’s subscribers a bone, say an extra month or two of service. We’ve been patient and understand these things happen but this seems to be a pattern. I ran an ISP for 5 years and am shocked at the scope and frequency of the problems they’re having.
They could probably save a lot of their customers ready to jump ship by explaining exactly what happened. If this is a vendor issue, tell us who it is (embarrass them) and what assurances there are that the problem won’t continue. If you can’t give those assurances, tell us what steps you are taking to minimize the reliance on that solution.
I wonder which techs warned about this scenario but were overruled by management. Now that it is costing the company money, maybe they will be taken seriously this time. How about less focus on campy newsletters and blogs and more on the reliability of the network?
Is Dreamhost hiring?
Tony, Doug!
I understand the motivation to end the Dreamhost nightmare, but be very careful if
you do it by moving to 1and1. I was with them for 4 months with a couple of sites last
year and that was 3 months and 3 weeks too long. If you run into any technical issue
that’s not on their very short script, you are screwed. And even if it’s very obvious that
it’s their problem, you will get no help whatsoever. Beyond the very obvious problems,
they become stunningly incompetent almost immediately.
Stay as far from 1&1 as you possibly can.
This “resolved” issue is NOT fixed. Fix the status to be correct, then fix the problem, idiots
NS1, NS2 & NS3 are all borked again:
MBP:~ steve$ dig @66.201.54.66 mydomain.com any
; > DiG 9.3.2 > @66.201.54.66 mydomain.com any
; (1 server found)
;; global options: printcmd
;; connection timed out; no servers could be reached
MBP:~ steve$ dig @66.33.206.206 mydomain.com any
; > DiG 9.3.2 > @66.33.206.206 mydomain.com any
; (1 server found)
;; global options: printcmd
;; connection timed out; no servers could be reached
MBP:~ steve$ dig @66.33.216.216 mydomain.com any
; > DiG 9.3.2 > @66.33.216.216 mydomain.com any
; (1 server found)
;; global options: printcmd
;; connection timed out; no servers could be reached
I could be wrong, but I get the impression that MediaTemple spams here.
They don’t stand out as anything great, yet they seem to get spammed in every single post.
There are many choices out there better than them, so I’m curious as to why their name keeps popping up.
Or, maybe it’s just that the people smart enough to go somewhere besides MT are also smart enough to realize that people hate spamming scumbags.
WOOF.
I have four sites that need high availability, and since I can’t trust Dreamhost anymore, I moved them away from my Dreamhost account to a dedicated server at Rackspace. However, I left my DNS management within my Dreamhost account. Now those sites are all down because Dreamhost’s DNS is down. That’s just great. I guess I need to get -everything- migrated out of here if I want my sites to work reliably.
DH does not suck, you do.
DREAM HOST SUX Says:
May 23rd, 2007 at 11:19 pm
This “resolved” issue is NOT fixed. Fix the status to be correct, then fix the problem, idiots
Is it possible to solve this partly by purchasing a backup dns service with a DNS-server provider ?
Hi,
i just found the my website is not opening in the browser.
Thn i came to dreamhost status, and i found that, the dns servers are having problems.
SO, i did these steps and i got my website open in my zone. You can try this:
1. Open http://dnstools.com
2. Write your web address and select “do it all” option from the list;
3. Hit enter, and wait a while till page gets reloaded.
4. Thn, open your website in your browser, and it will work fine….
Horray!!
I dont know, for how much zones it work,
but,
it works…
well, thanks for the tip, but it didn’t work for me. i can’t tell you how bad this is for my company.
oh, and i was one of the people who mentioned mediatemple. i’ll be switching today. no spam here, just someone who has been utterly f’d by dreamhost with no reponse and many hours of downtime.
awesome! and to all the folks defending dh, calling us whingers, etc., etc…. enjoy your crappy service. i’m outta here.
Whats new, the service from Dreamhost and the LIARS that run it is and has been abysmal from the start. Caught out time and time again lying, and the response - we are not going to answer your tickets now (sulk sulk sulk) Why should the technology that they use be any different. I have been with a different webhost now for 85% of the time I made the grave error of signing up for 2 years with these idiots. Glad to finally see the back of them, and in fairness, I hope it costs Dreamhost both LOADS of money and LOADS of clients, then maybe they would understand what they have done to me time after time in the past.
Good luck to anybody who can find alternative RELIABLE hosting, if anybody does need it, give me a shout for tailored packages customerservice@hostrevolutions.com first mth FREE
All legal content allowed and personal TRUE 24/7 support. Unlike Dreamhost.
16 Hours OF DOWNTIME ??????????????????????????
my clients are desesperated calling me all day #$%#&$%&$%/&%/#$%
This shows the status as being resolved. Why then are some of my systems still down?
I have multiple sites and some work while others do not. Is this really resolved or are you just saying this?
“Tony, Doug!
I understand the motivation to end the Dreamhost nightmare, but be very careful if
you do it by moving to 1and1. I was with them for 4 months with a couple of sites last
year and that was 3 months and 3 weeks too long. If you run into any technical issue
that’s not on their very short script, you are screwed. And even if it’s very obvious that
it’s their problem, you will get no help whatsoever. Beyond the very obvious problems,
they become stunningly incompetent almost immediately.
Stay as far from 1&1 as you possibly can.”
Yeah, see this is why I’m hesitant to plug 1and1. They work for me because I generally try to figure everything out before contacting anybody for help and as I stated earlier, I just keep my dinky sites on them and I don’t try anything too fancy. I wouldn’t move all of my sites to 1and1, though. I keep the important ones on SiteGround.
Another thing I wanted to point out about Dreamhost is how often I hear “you get what you pay for”. It seems to me that most budget hosts have plans at around $5 a month or so. When I moved to Dreamhost, it was a big decision because it meant that I would be paying MORE per month. I figured the service and reliability would be worth the extra money. I might suggest saying “you DON’T get what you pay for because you could pay half anywhere else and experience 99% uptime”.
I HATE DREAMHOST. I have never suffered so many problems and downtime and moreover LAME excuses shrouded in cute-hip language as if that makes it ok. Interesting choice of marketing up now at dreamhost.com. Are those the guys fixing our load balancers? Could be that’s the problem.
$97 is a good reward for a referral. No wonder so many people suggested I switch to dreamhost. Wish I never did. Too bad the problems at dreamhost have been so many my conscience has prevented me from referring any new customers myself. Wish the people who referred me had the same conscience. I will continue to do what they should have done and strongly recommend looking elsewhere for web hosting if reliability is even a modest concern.
Dreamhost, you lost me. Most of my sites are already hosted elsewhere. I’ve been testing my new web host for over 6 months and as of yet my server there has yet to go down once. I was careful, and then lazy, to transfer my most important sites to my new host. These latest problems at dreamhost have been the kick in the ass I needed to complete the transition. I cannot afford not to.
Good riddance dreamhost. Wish it could have been a better experience.
Moved my main site over to new host last night. This outage hit just after the updated DNS settings took effect.
However, my DNS is still hosted by DH and I don’t seem to be experiencing problems??
why did you remove the previous post guys ? that’s lame, i’m sorry to say
Anyone thinking about moving 1and1 is headed for trouble. Overpriced with horrible support when it is needed at critical times. Also the Backend system is horrible and the features are not there.
I still have my dreamhost service since i paid for two years up front - never again will I pay up front! I’ve switched my sites to mediatemple and hav e been with them for the past four months. It’s been truly great with no issues or downtime whatsoever. It’s worth the extra money just to not have to worry about these issues. Bye bye dreamhost…
Is this causing the random ‘Service temporarily unavailable’ crap that’s plagueing my site for days already?