Archive for May, 2007

Replacing hardware on Ruble

Posted 1 year, 3 months ago (May 15th, 2007 at 10:46 am PST)

Machine should be up within the next 30 minutes. Sorry for any inconvenience this may have caused. Please check back here for future updates.
UPDATE: Machine was back up within 15 minutes from my initial post

Panel Slowness

Posted 1 year, 3 months ago (May 14th, 2007 at 10:37 am PST)

One of our central databases is having some serious issues at the moment. This is likely causing the web panel to be somewhat slow while we address the problem. This only affects https://panel.dreamhost.com, all of your sites, email, and individual MySQL databases are unaffected.
We apologize for any inconvenience this causes.
UPDATE — A couple of code [...]

Looney Server Moves! (reminder)

Posted 1 year, 3 months ago (May 12th, 2007 at 9:01 pm PST)

Due to space and power constraints in our primary datacenter we are moving the entire shared cluster “looney” to our LAX facility at 12:01AM PDT, Sunday morning, May 13th 2007. All webservers, mail servers, file servers, and MySQL servers in the looney cluster will be unreachable during the move, which we expect to take approximately [...]

Support Contact Form Error

Posted 1 year, 3 months ago (May 12th, 2007 at 3:36 pm PST)

We are currently experiencing an issue with one of our internal databases which is causing issues with the support contact page on our web panel. Due to the nature of the database service in question we can’t just kill it off and restart it so we have our database expert working on it and will [...]

Filer down - causing high machine loads on our spunky cluster.

Posted 1 year, 3 months ago (May 12th, 2007 at 12:06 pm PST)

We are currently working on our of our central filer machines that has gone down - unfortunately I do not have details currently on the exact cause but our admin team is trying to get it back up as quickly as possible as it causes rather severe issues on any machines that have that have [...]

hardware failure on van

Posted 1 year, 4 months ago (May 8th, 2007 at 11:10 am PST)

We are in the process of replacing the hardware on the machine. Total downtime will be ~1 hour . We will update as the move finishes.
UPDATE: Everything has been resolved. The machine is now fully functional. We apologize for any inconvenience the downtime may have caused.

Network Problems

Posted 1 year, 4 months ago (May 8th, 2007 at 9:59 am PST)

Network link between two of our facilities are having issues. This affects all dedicated customers and machines in the frisky cluster. Our Admins are diligently working towards resolving this issue. Please check back for future updates.
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New Support Form

Posted 1 year, 4 months ago (May 7th, 2007 at 2:23 pm PST)

Some of you may have already noticed, we have a new support form.
https://panel.dreamhost.com/?tree=support.msg
It still has some bumps that need smoothing out, and it does require javascript! Some tests results are still being refined, and we plan to add more in the future. Suggestions and comments are welcome.

Spacey cluster issues

Posted 1 year, 4 months ago (May 6th, 2007 at 8:53 am PST)

We are currently having hardware issues with a file server in the spacey cluster (you can check your cluster in the control panel by clicking the “Account Status” link in the top right, then looking at the “Your email server” section). This is only effecting a small number of machines but is causing some sporadic [...]

Server vine moving to new hardware

Posted 1 year, 4 months ago (May 4th, 2007 at 9:22 am PST)

The server vine has been having some hardware issues so we’re going to move it over to new hardware. The process should take about 30 minutes. We will post an update here when the process is complete.
We apologize for any inconvenience, and thank you for your patience!