Web Panel Down
As you may already know, the web panel is offline. We haven’t determined the exact cause yet, but believe it’s a switch failure. Our admins are working on it right now, and will have an update for you shortly.
Other functions may be affected, such as webmail, however all other services should be online.
We hope to get this fixed as soon as possible, and will have an update for you shortly 
Sincerely,
The Happy DreamHost Panel Breaking Machines.
Update: 10:18am PST: It wasn’t a switch after all, the load balancer in front of the web panel / webmail machines kernel panic’d and had to be rebooted.
.
June 3rd, 2007 at 9:10 am
Webmail is definitely affected.
June 3rd, 2007 at 9:12 am
Ok, I’ll wait!
June 3rd, 2007 at 9:12 am
yea webmails down
June 3rd, 2007 at 9:14 am
sigh
June 3rd, 2007 at 9:15 am
server aquafina is down!!!!!!!!!!!
June 3rd, 2007 at 9:15 am
good luck!
June 3rd, 2007 at 9:16 am
Will any e-mails we recieved during the outage still go through after this is resolved?
June 3rd, 2007 at 9:16 am
webmail and webftp definately down unfortunately ^^”
June 3rd, 2007 at 9:34 am
still stalling big time here
June 3rd, 2007 at 9:35 am
Still extremely slow
June 3rd, 2007 at 9:38 am
Still very slow…
June 3rd, 2007 at 9:45 am
Still not working for me… I get:
The page isn’t redirecting properly.
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
June 3rd, 2007 at 9:46 am
So we’re calling ultra-slow, can’t load a stylesheet performance “resolved” now?
Working on my migration plan from DH — will be sure to post it in detail as soon as it’s done, so all of you who are dissatisfied with the frequency of these sort of issues can follow me to greener pastures.
June 3rd, 2007 at 9:48 am
not working……not working……not working.
I do pray.
June 3rd, 2007 at 10:21 am
You all need to take a chill pill…
If you cant handle minor outages then SFTU and leave.
The control panel went down.. OOOOOHHHHHHHHHH your site never went down, did it? and that’s the important one.. Need to add an email address? crap you cant
oh well go for a walk/coffee/smoke/bath/shower and by the time you get back it will be up again…
I paid $29 for a year of hosting with DH, Do I have right to bitch when things go down, well yah, but I also know that for 30 bux a year you cant expect the experience to be perfect.
If you want 100% uptime for every aspect of your service, May I recommend another provider, one that is going to charge you 100x the price you’re currently paying.
Oh wait, then you’d complain about the price…
NVM
June 3rd, 2007 at 11:03 am
Quit complaining, it’s not Dreamhost’s fault they oversell and don’t replace hardware which causes problems time after time.
If you actually want your sites to remain online for a few consecutive hours every now and then you should have paid over $100 per year for hosting.
Remember; you get over 200 exabytes of hard disk space and 2 exabytes of bandwidth, so who cares if things slow to a crawl once more than 5 people are accessing your site?
June 3rd, 2007 at 11:36 am
some of us pay well more than $30/yr and have been large dreamhost customers for a LONG time. Starting last summer though DH has been going down the tubes with major issues. Some DH clients like me who pay a lot more money than basic accounts (and have referred dozens of clients to them) are affected just the same when these habitual problems of late occur.
I don’t know if it is due to too rapid growth, loss of key staff, etc. But I am not bombthrowing when I too must publicly mention I’m thinking now of leaving. I can’t afford the bad relations anymore with my clients because of my host outages spiking the past year.
This is not a threat, but a plea to DH to get their act together. I’ve stayed here throughout the messes the past year because migrating to a new host is NOT that easy. Many MANY email accounts, host specific code rewrites, databases upon databases, etc etc.
Also, in their defense, the openness of tech staff, the great panel, etc have all been pluses in DH’s favor. I have two colleagues with many sites at Dreamhost that just left because they could take it anymore. My stuff is harder to move though.
Dreamhost, please PLEASE keep me as a client! Build some better redundancy into your DNS problems, better monitoring and policing of rogue users and out of control processes on shared machines, move high processes and hit volume users to separate boxes (my boxes have WAY too high average process cycles due to some out of control user), monitoring and temporarily shutting people down for memory leaks, etc.
I’d gladly pay more (I was originally, DH kept cutting the prices) to ensure better uptime rather than move hosts where I have no experience with and face the migration problems that will come with moving.
June 3rd, 2007 at 11:42 am
Yeah, you said it, E&E. Migration is for the birds.
June 3rd, 2007 at 12:28 pm
Same old story.
RESOLVED = broken most of the time, which is the expected value.
Oh, and I left about six months ago, just kicking around because their shitty service doesn’t give me back my 2-year already paid hosting plan, so I have like two shitty sites left left here (85 moved already), and always have to laugh when they go down because they get like 4 hits per day.
I’m beginning to figure out that the only customers left are clueless about their hosting and check their browser cache every day or so thinking their site is actually up. They never have seen the control panel and never upload much more than pr0n and mp3’s to their “secret” un-passworded accounts. t-he he he
June 3rd, 2007 at 12:35 pm
DNSMadeEasy.com.
Of course, you have nothing to base the hardware comment on, but when it comes to overselling, there are basically three types of hosts:
1. Those that oversell.
2. Those that oversell, but claim that they don’t.
3. Those that can’t oversell because of limitations on their cheapo reseller account… which is on an oversold server.
So, it looks like you have a problem with honesty, rather than overselling. The big difference between DH and many others is that they have the money & resources to back it up.
But yeah, go ahead and keep thinking there are hosts out there using 1/100th of the server resources because they think overselling is evil.
June 3rd, 2007 at 12:39 pm
@ Mike:
> Quit complaining, it’s not Dreamhost’s fault they oversell and
> don’t replace hardware which causes problems time after time.
I’m pretty sure that was sarcasm. I’m HOPING that was sarcasm.
June 3rd, 2007 at 12:40 pm
Yep, someone that left, but still has nothing better to do than whine. Same old story.
I think your post shows who’s clueless.
Yeah, one of the biggest hosts in the world is just full of sites that are never up and no one has noticed. Smart.
Translation: I have nothing intelligent to say.
June 3rd, 2007 at 2:44 pm
Well I think I have a fairly legit complaint, not that the panel’s down, but that the post says “Resolved: Yes” but the panel is down again giving this error:
Temporarily Unavailable
The web panel is temporarily unavailable while we perform maintenance on our database.
[Sources: billing]
I think they should update the post to reflect this, make a new post if it’s really maintenance, or perhaps they haven’t noticed it went down again yet. (Too bad we can’t file a support request to let them know since you have to do that through the panel…) I see no posts about scheduled maintenance on the panel either, or at least none about it being done today, the last one I can find says it was completed already and was a few weeks back.
June 3rd, 2007 at 2:48 pm
Agree with Anonymous Blogger!
June 3rd, 2007 at 2:52 pm
3:49PM June 3 still down
June 3rd, 2007 at 2:55 pm
I’ve been with DH for over a year, and yes, they have the same problems a lot of other hosts have. Face it, things aren’t going to work all the time. It’s something you acknowledge, get over and move on. As for the whole message it gives, it’s not an “error”. Maybe they are really working on it and want to make sure it is ok before people get in there to use it again. Just a thought.
June 3rd, 2007 at 3:02 pm
panel down again
June 3rd, 2007 at 3:08 pm
What the heck? Why does it say Resolved if it’s very obviously not? C’mon, Dreamhost, what’s the status of this?
June 3rd, 2007 at 3:11 pm
Renee: It was up, I used it between the date it says the issue was resolved and when I found it down just recently. And as for getting over it, I’ve been with DH for about 2.5 years now. When I first signed up you could E-mail support to let them know if the panel was down and it would generate a ticket. About a year ago or so they killed this, if you E-mail support now without an existing ticket it responds and tells you to go to the web panel and submit a support request.
So I ask, how are we supposed to alert them when the panel is down? Since they haven’t updated the status page to say it’s down, we have to assume they don’t know about it. Yet we have no way of contacting them. I don’t think this is an illegitimate gripe, I understand down-time happens, but when I can’t even alert them to something being down so they can know to fix it, and they seem to not notice, that’s unacceptable. DH has got to come up with a method to allow users to notify them the panel’s down. ONLY the panel, if your site’s down and the panel’s up making you submit a support ticket is perfectly acceptable.
Think about it, if we had a way to notify them they might have noticed the panel went down 10-30 minutes before they actually do. That’s 10-30 minutes their customers are getting mad that they could have avoided easily if we had a way to notify them it was down.
June 3rd, 2007 at 3:18 pm
Still down, as of 4:17pm PDT…
June 3rd, 2007 at 3:21 pm
Totally agree with Anonymous Blogger. That needs to be fixed.
June 3rd, 2007 at 3:27 pm
Down again. I’m *so* tired of this.
You can email support@dreamhost.com
June 3rd, 2007 at 3:35 pm
The main panel is not working but panel2.dreamhost.com works
June 3rd, 2007 at 3:37 pm
is it just me, or do problems seem to always come up on sundays? i’ve never really gotten the hang of sundays either.
regardless, over the past few years i’ve never gotten to the point of considering a switch. my day job office uses godaddy, that keeps things in perspective.
June 3rd, 2007 at 3:40 pm
Still down for me @ 7:40pm EST.
June 3rd, 2007 at 4:09 pm
I get following now when trying to use Panel:
Software error:
Can’t call method “quote” on unblessed reference at /usr/local/lib/site_perl/Ndn/Common/Db.pm line 699.
For help, please send mail to the webmaster (support@dreamhost.com), giving this error message and the time and date of the error.
June 3rd, 2007 at 4:28 pm
Thanks for fixing it within an hour, unlike other times….. ugh, the nightmares…….
June 3rd, 2007 at 5:36 pm
On the rare occasions the panel goes down, they already know it, since they also use it.
But most of the time when someone says the panel is down, it really isn’t. Apparently, running a traceroute is extremely difficult.
June 3rd, 2007 at 8:01 pm
When the panel TELLS YOU that it’s down, a traceroute won’t help. It was still intermittent until about 6:40 PM.
June 3rd, 2007 at 10:13 pm
The panel is working and loading fine on my end. What does take a little time to load is the account-status tab.
June 3rd, 2007 at 10:58 pm
DNS down, can’t reach my site.
June 4th, 2007 at 12:57 am
That’s why I said, “But most of the time when someone says the panel is down, it really isn’t.” Those are the people that need to traceroute.
This is one of those rare occasions where it was down… and they made it known. I’m talking more about the people that think every time there’s a post here, they need to hit the comments section with an inaccurate claim of the panel being down.
June 4th, 2007 at 5:01 am
Hello.
I cannot open the web panel and my webmail.
Is everything really fixed and working for everybody else?
June 4th, 2007 at 5:03 am
Weird the panel was working fine for me a minute ago, now it won’t load.
June 4th, 2007 at 5:04 am
Good then digalakis… same here!
June 4th, 2007 at 5:04 am
Nope. Down for me too, at 9 AM ET on 6/4.
June 4th, 2007 at 5:10 am
the web panel is still SUPER SLOW!!
June 4th, 2007 at 5:12 am
Yes, so slow that mine does not even open
June 4th, 2007 at 5:22 am
If everyone would kindly stop using it, I can then use it! Thanks
June 4th, 2007 at 5:23 am
Is anyone being able to use it?