Comments on: guinness backup drive replacement

By: Thi

Thi — Mon, 18 Jun 2007 07:57:37 +0000

it’s a nightmare.

By: cho0b

cho0b — Fri, 08 Jun 2007 21:24:32 +0000

THOSE OF YOU THAT USE THIS BLOG AS A WAY TO CONTACT THE SUPPORT TEAM ARE RE-TAR-DED. No offense, but c’mon! Look right under “Leave a Reply.”

“Comments posted here may not be viewed by DreamHost staff at all. This is not a way to contact DreamHost.”

http://dreamhost.com/contact.cgi That’s a good place to start if the web panel is down and you need to get a hold of DH.

By: the1337g33k

the1337g33k — Fri, 08 Jun 2007 20:58:07 +0000

dreamhoststatus.com is hosted in san francisco not colorado. I even heard someone say it was in japan once… lol

By: Van

Van — Fri, 08 Jun 2007 18:21:44 +0000

@Rassi

I’ve had the same problem in the past. I cured it by clearing all cookies (or just the dreamhost related ones) and then logging in again.

By: Rassi

Rassi — Fri, 08 Jun 2007 17:31:17 +0000

I can’t even get the panel to log me in. Every time I try to submit my login name and password which I know are correct, it just goes back to the login screen.

This sucks.

By: mcclureuser

mcclureuser — Fri, 08 Jun 2007 17:27:05 +0000

why couldn’t i have been on a server named guinness

By: dreamhost is out to lunch

dreamhost is out to lunch — Fri, 08 Jun 2007 17:20:33 +0000

My sites have been intermittently down for at least 6 hours, when I first noticed. Running a tracert reveals the problem is at dreamhost (no surprise).

I get response times less than 10ms every hop along the way until:

NEW-DREAM_NETWORKS-LLC-Los-Angeles.ge-0-1-0.410.ar1.LAX3.gblx.net [64.215.183.50]
and
basic-xlax.lei.dreamhost.com [208.113.142.214]

At those routers I am seeing dropped packets, and when they don’t drop, response times ranging from over 70ms to around 200ms.

Frustration #1: The problem in the first place.

Frustration #2: There is no way to even notify Dreamhost of the problem because panel is affected by the outage.

Frustration #3: Dreamhost has not yet even acknowledged the problem.

Dreamhost had enough sense to host this dreamhoststatus site outside their main system… in Colorado apparently. Why can’t they host their panel site independently also? That way at least we can still enter trouble tickets when Dreamhost has problems at their LA IDC.

BTW, has anyone at dreamhost ever heard of redundancy?

I realize posting this here is not going to help anything, but with NOTHING else I can do….

By: Aaron Bobrink

Aaron Bobrink — Fri, 08 Jun 2007 17:05:28 +0000

I am slowly but surely submitting a support request in the “official” way.

Since no one at Dreamhost will read these comments (or if they do, nothing will be done), perhaps taking 45 minutes to submit a support ticket about the support system being broken will have more effect.

By: K.G. Schneider

K.G. Schneider — Fri, 08 Jun 2007 17:01:12 +0000

Ok, cool, misery loves company. Will check back in later.

By: Cori Roberts

Cori Roberts — Fri, 08 Jun 2007 16:59:07 +0000

Same here, can’t get to panel, can get to sites fine though