Swarthy move issue
Seems we hit a slight bump with the move last night. Users on a particular file server currently can’t see their sites or their users due to this. We are in the process of fixing this right now. Updates soon.
Affected servers: andor atomic cyrax dali dimarco frigga fud genki gradius hug kenobi lilac limbo-swarthy narcissus noid postac rock samus sektor slash slaw soda squirm strange thorin tron van vidar vlad wiggle zebes
Update: 10:17am All the websites should be back up but still fixing email issues.
Update: 10:25am Email is now working.
.
July 14th, 2007 at 8:38 am
Thank you for the update, Marie. Hoping for a speedy resolution of this problem, since the total email/website downtime is now unacceptably long. This from a long-term DH client (since 1997, when Josh used to answer my support queries himself, rather than post blog entries from grounded planes!) who’s beginning to get worried about the quality of service here …
July 14th, 2007 at 8:55 am
Ugh! This is not good service. I am stuck in limbo with no access to my email and clients unaware that I can’t access it for waaaaay to long. This is not the first extended outage of this type I have suffered with Dreamhost… I sure hope it is my last. Also, as someone who relies on email for running much of what goes on with his business, I would suggest the severity is higher than “medium” for those of us STILL AFFECTED!!!!
July 14th, 2007 at 9:11 am
We’ve been down for nearly 10 hours, which means (if service comes back within the hour and if there are no more outages this month) that uptime for swarthy clusterers is at 98.6% for July, which is not good. Many hosts guarantee 99.9% and actually get figures much higher than this. We get lots of features, space, pseudo-bandwidth and a not-quite-as-slow-as-it-used-to-be web panel at low cost, but there’s obviously room for improvement here. Does anyone have accurate longterm uptime figures for other hosts?
As I write this, my sites are starting to reappear, gradually, so it looks like things are (finally) returning to normal …
July 14th, 2007 at 9:23 am
Not on any of the mentioned servers, but down for hours except for a few minutes of up time here and there. It seems every time I want to do some work on the sites, they are down. Getting real sick of this. Yes I’ve run account tests and send in a ticket.
July 14th, 2007 at 9:29 am
Told ya. Friday the 13th is not to be trifled with!
July 14th, 2007 at 9:29 am
Enough already? Sorry you’re having problems, but this comment area is reserved for swarthy people only. Our sites are starting to work again, but our email is still crippled (after 10.5 hours’ downtime), so this is the only place we can come to talk to each other …
July 14th, 2007 at 9:53 am
I’m in agreement with you guys… I’ve been a long-time DH customer as well, and I’ve been patient through all of the bumps these past years. I must admit though, that this time in particular I’m pretty annoyed.
July 14th, 2007 at 10:10 am
Where is my eMail? I have business to conduct and I am completely stopped without my eMail!
I too have been a LONG TIME loyal DH client, 8 years or so and things for the most part have been great, but 11 hours no eMail has cost me money and in the end, after I have to ask ask ask, what will I get, maybe 1/2 a day of free hosting. Bahhhh, just get this friggin eMail back up please so I can get to the part of my Saturday that I get to relax and enjoy.
July 14th, 2007 at 10:13 am
Not moving swarthy could have taken down everything so, despite the problem, it wasn’t a bad thing. I do hope they fix it soon.
And no - this comment system is not just for swarthy users.
July 14th, 2007 at 10:15 am
Does anyone know what’s happening to the mail? I really hope it’s not being bounced. I just sent out a bunch of resumes with a dHost-controlled email address.
ARRRRGH. WANT EMAIL BACK.
July 14th, 2007 at 10:17 am
I’m another longtime DH user who is concerned about service. I just *knew* something was going to go screwy with this server cluster move. I warned all of my clients so I’m not dealing with much grief on that end (in fact, some of my sites are up and running *faster* than before). However, my main site is down, down down… Not happy about that at all.
July 14th, 2007 at 10:21 am
I am abale to access email via webmail, hope you can too but my outlook is shot.
J ~ Wise move to warn your customers, I warned a few key people but I tell you, I should have just mass mailed them all cuz here I am on my day off and my office line wont stop ringing from concerned clients who just want to get their business done and move on with their weekends…
July 14th, 2007 at 10:23 am
Another long-time user here… guess there’s a bunch of us on this rack of servers. This outage is painful, and so too is the increasingly problematic availability (98.32%) and response time (1200+ ms, on average) that I’ve experienced of late. Hope this move offers a dramatic fix for both.
July 14th, 2007 at 10:36 am
E-mail may be working and web sites may be back up, but I’ve still got an unresponsive MySQL database on that cluster …
July 14th, 2007 at 10:37 am
It’s disconcerting that this is now flagged as resolved as my web site cannot establish a connection to its database.
July 14th, 2007 at 10:46 am
Same here. Can’t connect to database.
Since so many sites rely on database now for all their content, it’s ridiculous to say the website is up when the database isn’t.
July 14th, 2007 at 10:47 am
My database just came back online.
July 14th, 2007 at 10:49 am
10:48 AM and no email via outlook… on the bright side my socal.rr.com email works for a change lol
July 14th, 2007 at 10:50 am
Mine’s up now, too. (Whew!)
July 14th, 2007 at 10:55 am
Yeah, ours came back up just after I posted here. I guess I was yelling “Fire” as they were putting away their hoses.
July 14th, 2007 at 10:55 am
Anyone still having problems should probably contact support - but you already knew that.
Glad to hear that some things are coming back online. I can assure you that the mail issues are not widespread as I continue to receive spam.
I think I get Dvorak’s.
July 14th, 2007 at 11:02 am
Did e-mail sent to my address during the outage get bounced?
I seem to be missing anything between 9 p.m. July 13 and 10 a.m. today July 14.
DH should mention this, and soon!
July 14th, 2007 at 11:45 am
Anyone else have trouble sending e-mail to Hotmail recipients? I’m getting errors from Hotmail’s gateway server saying it’s blocking my (utterly banal) messages for “obscene language, graphics, or spam-like characteristics (or) other reputation problems.” I’ve sent an e-mail to support@…
July 14th, 2007 at 11:48 am
Yes, an e-mail to an msn.com address was blocked for the same reason.
July 14th, 2007 at 12:46 pm
How about Medium with spots of high outage for some? I like Digg a lot. I love Dreamhost despite these spots, it’s like being on a highway.
July 14th, 2007 at 12:53 pm
“Update: 10:25am Email is now working.
…
Current Time Is 12:48:57 PDT.”
And over 2 hours later they are STILL tracking move-related email downtime for some of us that was reported over an hour and a half ago when, apparently, the email problems were all fixed. Yet the status has not been updated and still shows (incorrectly) as fixed.
If it’s not fixed, don’t tell us it is. If you find that it’s not fixed later, let us know by updating this status blog and letting us know that you know, otherwise it’s a pointless waste of space as the REAL-time status info that you want us to use it as.
July 14th, 2007 at 1:25 pm
error id: “bad_httpd_conf”
its the error that i’m getting.
July 14th, 2007 at 1:46 pm
David-
This might help - http://wiki.dreamhost.com/Bad_httpd_conf
July 14th, 2007 at 2:45 pm
I still can’t get mail
July 14th, 2007 at 3:44 pm
My IMAP is still not working. From the comments of many above, this issue is NOT resolved.
July 14th, 2007 at 4:04 pm
I don’t know what their definition of “fixed” is… but my email is still not working except I have been able to get onto webmail at some time… but not others. but my blackberry, desktop computer at home, laptop, and work machine are all unable to make a connection to my mail server. What a drag that it is considered “fixed” and still doesn’t work.
Just call me another long time DH customer who is starting to look around for more reliable responsive service.
July 14th, 2007 at 4:35 pm
I’m on the haven server but cannot log on to anything with DH except here. I can’t get to the DH Panel to notify support that my sites and email have been down since Friday evening. Can somebody please contact DH for me and find out how I am supposed to submit a support request when I cannot log on to DreamHost. All our sites are down. I can’t log on to any of our sites, cannot collect mail from any of our sites, cannot log on to webmail.dreamhost.com, cannot log on to the DH main site, the DH panel, the DH blog, etc. Does anybody know if this is a DH problem, a problem with my isp, with my computer, or what? You can reach me at my isp email: edbernd@sc2000.net. Thanks.
Some of our web sites are:
http://www.avlispub.com
http://www.silvashop.com
http://www.silvainstructors.com
http://www.terminalstupidity.com
I need my Terminal Stupidity Support Group.
Thanks.
ed
July 14th, 2007 at 5:22 pm
Re. Ed Bernd Jr. Says:
July 14th, 2007 at 4:35 pm
All the site you listed in your post come up just fine (fast actually) for me. It sounds like you have some general connectivity issues going on.
Why don’t you pop over the http://discussion.dremhost.com and report your problems;l you are likely to get some help over there.
July 14th, 2007 at 7:43 pm
Thanks for the suggestion riparker, but forgive me - I don’t get it. I may need psychological help and iq tests and such, but right now my problem is my web sites and email. I don’t see any place at discussion.dreamhost.com to report internet problems, just a bunch of ads. I click on the dreamhost link and get another bunch of ads.
Oh… now i see the problem… you mistyped the url. Sorry ’bout that, I’m 67 years old and working with one eye and it’s awfully weak.
Thanks anyway. I have no idea what you mean about connectivity issues. I can connect just fine to everything except DH, just like several other posters. I was hoping somebody might help, not just tell me that I don’t know what I’m doing… I already know that.
ed
July 14th, 2007 at 8:07 pm
One more update: I went to discussion.dreAmhost.com but I cannot post unless I set up an account, and to set up an account I have to use the password they send me in an email.
I have not gotten any email, not even to my isp account, since Friday evening.
I apologize if I was too grumpy in my previous post, but telling me I have a connectivity issue when I have been begging for help because I cannot connect to our web sites doesn’t tell me anything useful. If that’s some technical term, I don’t know what it means, so comments like that are useless and frustrating.
I am glad to know the sites are available to somebody. Maybe I can post a note that I’m not getting any emails, since I can update sites even though I cannot visit them.
ed
July 14th, 2007 at 8:13 pm
I haven’t gotten any email all afternoon. IMAP connects fine, as does squirrelmail, but there’s just no mail. I usually get at least 50 pieces of spam a day, so it’s highly improbable that I haven’t gotten any. What’s the deal? Why is this marked resolved?
(I’m on postac.)
July 14th, 2007 at 8:26 pm
Re. Ed Bernd Jr. Says:
July 14th, 2007 at 8:07 pm
I am *so* sorry about the mistyped url! Please forgive and I’m glad you sorted it out in spite of my error. Also, I now realize that you can’t post till your receive the initial password, and as you can’t get to your mail, that *is* a problem.
Towards a possible solution then:
The fact that *I* can connect successfully to each of your site’s urls while you cannot, and that I cannot connect to the other DH sites, while you cannot, makes me think that DNS has been cached (either by your ISP, your local router, or your system) which results in the inability to connect persisting *after* you have tried and failed, even though the sites are now live.
The short version of a “fix” for this (these blog comments are not the proper place for a “long version”) is to:
1) Clear your browser’s cache (exact keystrokes vary by browser )
2) Shut Down your system (breaks your connection to your ISP, releases you dynamically assigned IP address, etc.)
3) Reset/restart your ADSL/Cable modem, and if attached to your system, any router (again, to eliminate any caching).
4) Power everything back up (in proper order), reconnect to the internet, open your browser, and try again.
While not guaranteed to solve you problem, it very likely will given the circumstances you have described.. Good Luck!
July 15th, 2007 at 12:07 am
Thanks riparker. It is all working now, but I don’t know why. I had done most of what you suggested - cleared the cache, etc. But I did it all again, with both browsers. Still couldn’t access any DH sites. My emails to support@dreamhost.com came back, with a notice that they were not accepted because they didn’t have an open support request in the subject line. Then… why do they tell you, on discussion.dreamhost.com, to write to that address if you have questions? That definitely earns them a spot in http://www.terminalstupidity.com. Next I downloaded the free Juno web software. Took 2 attempts. Finally got it, set it up, then before disconnecting from my isp, I tried one of our web sites again… and went right to it. Now you know why I an so well qualified to be the cofounder of terminalstupidity.com. Let’s face it, sometimes dumb pays off. Thanks again, I am glad that somebody cared enough to help. And i still love DH.
Better and better
ed
July 15th, 2007 at 12:53 am
Add me to the list of people who still don’t their POP mail back. I lost email and web during the server (postac) move on Friday night. The Web returned in the morning, but I still can’t receive or send mail. (Squirrel mail does work.)
I’ve sent several messages to Dreamhost support and they told me that the problem was with my mail configuration!!
I’ve been a cusomter for many years, but these kinds of glitches have become all too common over the last few years. If any one out there knows a workaround let me know.
Hank
July 15th, 2007 at 2:06 am
The Web Panel is buggy. I can’t reach my site via ftp on the melrose server but at least my site is still up.
July 15th, 2007 at 2:18 am
Yes - there are lots of problems. Here are some more to add to the list: user crontabs were deleted after yesterday’s fiasco, and http and ftp access have been intermittent overnight.
July 15th, 2007 at 2:27 am
All my sites seem fine except the ecard site. I get a notification every time someone sends a card (identical to what their recipient gets) and I am getting “no server response” for sent ecards. Just send one to myself and it worked - so I am wondering if it only affected ecards sent during the move or something. The site seems to be up and down, too. I am a bit underthrilled myself as I have limited time to work on the Internet. I live on a remote ranch and cannot get Internet there - so I have to drive into town…to find out my sites and email will be down for five hours. The next day I drive in again - and there seems to still be some problems.
I’ve been with DH for five years myself and always been very pleased until just lately. Will just think good thoughts that all is soon resolved and any ecard customers whose cards have simply disappeared into the ether will forgive me.
July 15th, 2007 at 6:55 am
Here’s something weird that is happening to me. My website works, and if I go on webmail there is mail there for me. However, when my emal program checks for mail or tries to send mail I get this:
AN ERROR HAS OCCURED WHILE ATTEMPTING TO RECEIVE MESSAGES FROM SERVER - PLEASE TRY AGAIN LATER
It’s been going on now for over 24 hours.
In the details, it tells me there is no socket error, that the operation completed successfully. What gives?
July 15th, 2007 at 7:08 am
How about this evil thing: The contact e-mail on my DH account was reset without my authorization! Extremely bad security breach!
After my POP started working again, I received an e-mail from the DH system telling me that my account had been changed. I checked the web panel, and sure enough my contact e-mail had been changed to some address from the Netherlands! I changed it back and changed my account password, but who knows what havoc might have been wreaked in the meantime? (No damage that I can find, yet.)
To the credit of DH, their customer service people have been responding to my urgent e-mails within minutes. The first-line rep says he escalated this problem to higher-level techs, but I have not heard anything yet.
July 15th, 2007 at 8:34 am
Congratulations, David B. At least you are able to send/receive email through your accounts! Some of us are still waiting almost 24 hours after the move for POP3 email access to be restored, and can’t get any response to support tickets, where the tickets show that they are aware of and tracking the server problem then the tracking magically disappears without the problem being fixed…
July 15th, 2007 at 12:04 pm
I am sorry to see in the last year dh has gone to the dogs. I have been with them from the start of there venture and can not belive its now sunday and the systum still shows that my servers are on a none dreamhost ip.
this is why i have stoped using the refer program and do not bring people to dh anymore! the constint lack of response to there problums that they create is just out of controll! You think you would set up a fall back plane to not put your costomers in this kind of position because you decide to move things around.
July 15th, 2007 at 12:11 pm
just sent in a ticket, but want to put some info out here for the group and see if anyone has any ideas.
my websites are back up, my databases are back up, and webmail (both secure and non-secure) is working, but logging into my imap servers is still quite busted. is it possible that there might be an ssl problem? anyone else using secure imap? if so, are you having problems?
after 6 years i’m still very happy with dreamhost’s service, and i know the outages we’ve been having in the past year are mostly due to infrastructure upgrades, but i hope that this most recent cluster move will be the end of such problems for those of us on thes servers.
July 15th, 2007 at 12:55 pm
POP3 is still down for me…anyone else still having a problem? If not, is there anything you can recommend to fix???
July 15th, 2007 at 1:58 pm
Yep, still down for me. Waited 11 hours for a support reply and got “it looks OK from our end”. Yes, that would be why the email client reports an error saying the server terminated the connection unexpectedly… for the last 24 hours plus.
I guess all the real tech support peple are off today footballing or netballing or skateboarding or whatever they do instead of working, and we’ll have to wait until they come back in normal office hours and relieve the temps they left in charge over the weekend.
July 15th, 2007 at 1:58 pm
My POP email is still down, too. My tickets are also being ignored regarding solving the problem. The claims that it is your isp or your configurations are off is a load of bull. I can’t access POP mail through my Roadrunner cable modem, via my blackberry phone, or via my Verizon EVDO card and on three different machines, all of which had working email prior to this change. So unless Dreamhost is right and the entire rest of the world is messed up, this is on Dreamhost whether they want to admit it, and respond to customers service requests, or not!
It really is a bummer that they make a choice to leave their customers out in the cold like this and not own up to their screw-up and fix it!!