Spacey mail problems
If you are on the spacey cluster you are possibly seeing mail send to you bounce back with a mail loops back error. We are working on this issue right now and the fix is currently running. You can tell if you are in the spacey cluster by logging into the DreamHost web panel and then click on Account Status on the top right. The area that says ‘Your Email Server:’ you will see what server you are on. If it’s spacey then you are affected by this. We are currently reconfiguring our backend database for mail service. This unfortunately takes a while to run but as it runs accounts are getting fixed. Sorry about the problems this has caused you we will have this fixed up for you soon.
The problem came up as a result of some security changes we were making on our mail servers.
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July 25th, 2007 at 4:42 pm
Thank you for the update, Ralph. I’ve had very good stable service for the past week, for which many thanks - have been able to get lots done, but I know some spaceys are having problems with this.
Not long til the next action-packed Dreamhost newslettery!
July 25th, 2007 at 4:50 pm
Please understand that Missing email is a high severity problem.! Seems to be happening on Spunky as well as spacey.
July 25th, 2007 at 4:56 pm
I agree that missing email should be considered high severity, not medium. Thank you for taking care of this.
July 25th, 2007 at 5:15 pm
I expect the severity level assigned relates to Dreamhost service as a whole.
Obviously ANY outage is “severe” to those that it inconveniences, but I should think the host definition would depend on how widespread the issue is. If it’s confined to impairing email on Spacey (and possibly Spunky) I don’t think “medium” is a bad call. And my company is on Spacey.
Otherwise they’d be classifying everything “high” and the Severity meter would be useless.
July 25th, 2007 at 5:18 pm
I also agree that mail outages are high severity. Severity should be relative to the people that are affected, not relative to Dreamhost’s overall business.
July 25th, 2007 at 5:43 pm
Then what would a medium or low issue ever be? My website either works or it doesn’t. I’m either getting my email or I’m not. If not, it’s a high severity problem (for me). I KNOW it’s a high severity problem for me.
What I WANT to know is whether it’s a high severity problem for Dreamhost, and that should be a calculation based on the number of customers effected, the time to fix, whether the issue is cascading or localized, whether data is being stored or lost during the outage, etc.
I don’t read “medium” as DreamHost saying that getting your service back up isn’t priority one, simply that you don’t need to worry about this being a widespread issue. It’s localized, controlled and under repair at this minute.
July 25th, 2007 at 6:42 pm
Is anybody getting their e-mail yet. It’s been 4 hours now since I received anything.
July 25th, 2007 at 9:04 pm
Spunky e-mail is down also…..
July 25th, 2007 at 9:31 pm
I am now getting email again on both of my accounts. However I’ve also gotten reports from more than one client that while my email was bouncing it was showing as being permanently down. That’s not good.
July 25th, 2007 at 9:49 pm
thanks for the update. my email is working now
July 25th, 2007 at 10:03 pm
OK, great. So now where is all my email from 4pm - 9pm? Lost forever? That would suck huge.
July 26th, 2007 at 5:43 am
e-mail don’t work …. some forecast?
July 26th, 2007 at 7:05 am
I see a resolution of “solved” for this issue, however I don’t see any email showing up when I go to “squirrel mail”. Can you acknowledge that the issues with email are really not resolved and that you’re still working on them? If you believe that it’s all resolved, then I would appreciate it if you would re-open the case.
At least I’m not seeing any bounced mail though, which is an improvement. Unless it’s all being lost, which would be even worse (because the folks trying to send me email would have no clue that I wasn’t getting it.)
July 26th, 2007 at 7:38 am
I’m curious — are you all able to log in to check your email (webmail or IMAP or whatever)? I tried to change a forward-only address to a mailbox (associated with an existing shell account) and anybody sending me mail gets a bounce with “user unknown”. This seems to be different behavior than what is described above (about the mail loop). I wonder if the support tech understood that the behavior I’m seeing (my mailbox simply doesn’t exist) is not what everybody else is seeing. Unless of course everybody else is also getting “unknown user” bounces.
July 26th, 2007 at 7:39 am
We’ve got mail servers across the entire DH system and mail reliability is becoming a GIGANTIC problem. E mail is not being delivered, or received consistently. SPAM is on a rapid increase in-spite of SPAM Assassin settings and filtering. SquirrelMail is anemic at best, and doesn’t allow marking inbox messages as SPAM content.
We’ve put two new websites online this month, and used another host because I could not introduce another client to these kinds of issues.
Please, please, please Dreamhost! Help us have good e-mail. We’ll love you for it.
July 26th, 2007 at 8:57 am
The problem perists for me.
All my e-mail accounts can’t receive messages (they are returned back to the sender with a Fatal Error).
I’m on Spacey
Please let us know when the problem will be fixed for all the accounts on Spacey.
Thanks
Ubik
July 26th, 2007 at 6:22 pm
Problem still the same for us, We Can log into a few of our email accounts but mail for the entire day is still missing . The Dreamhost service I find is usually very stable , reliable , speedy Customer service I’m always singing its praises .
For some reason we haven’t got not one reply from the Dreamhost Team all day Anybody had the same ??
Back to the email drama….The ones we cannot log into even when user name and pass are entered correct gives this message
“ERROR: Connection dropped by IMAP server”
Any one else getting this ?
Come on Team Dreamhost we love you over here , its not resolved for us yet ,
Any news ? Please
July 26th, 2007 at 9:02 pm
I can’t login to my webmail T_T
July 26th, 2007 at 10:57 pm
I can’t begin to explain how disappointed I am with Dreamhost at the moment. One of my clients which is a lending office that has 30 loan officers has been down for two days now. I always recommend DH to my clients but the lack of response in this matter is ridiculous almost like they don’t take their business serious. I can understand one day with no email, but two days?? Going on 3 ?? I just sent another email to an account and got the same error message. What does someone have to do to get their mail working???
July 27th, 2007 at 2:36 am
My first downtime in 2 months on anything, thank you DH for keeping up the good work :).
July 27th, 2007 at 2:56 am
two days with problem in e-mail. very slow the reply of the support. What this happening? Please, check support messages, and check all accounts of e-mail on the my control panel. I will have that to change of server? I am losing credibility of customers.
tanks for the understanding .
CPDBR
July 27th, 2007 at 4:16 am
Problem still persists
July 27th, 2007 at 4:50 am
I’m not sure which is worse at this point - the ridiculously long downtime (I’m just glad I’m not using DH for business purposes… major money can be lost by a lapse of communication this long), or the fact that we’re all totally in the dark, left with only this status post that says the issue is “Resolved”. Come on dreamhost, throw us a bone here.
July 27th, 2007 at 8:38 am
Yep; we’re still down as well. Ouch.
July 27th, 2007 at 9:22 am
Donny Piwowarski: So for 30 loan offices, you’re supplying them email through a shared web host??
July 27th, 2007 at 10:08 am
I made some changes to accounts and now I can’t receive mail to those accounts. I found a workaround by forwarding the email to another external account (hotmail, etc.).
One user whose account I did not change is working perfectly fine.
They say it’s fixed but it’s not fixed. I’ve been waiting 2 days also. this is pretty frustrating and is the second time in less than a year that I’ve had major email issues. The problem is I can’t find any other reasonably priced service that lets me use IMAP. . .
July 27th, 2007 at 11:00 am
lol. had to enter a gmail account because my dreamhost mail is unreliable. still.
what is going on with authentication?
and yes, i have to agree with Roman… who the hell runs mission critical email, for a business with loads of offices/client on a shared web host?
July 27th, 2007 at 11:03 am
We just went down, was working fine until 11AM - 70 employees
July 27th, 2007 at 11:09 am
We were fine while they were “working on the issue,” but are now down.
How about a status update?
July 27th, 2007 at 11:15 am
I agree that since Dreamhost has (presumably) been made or is aware of the problem that the status needs to be changed, or a new blog entry added.
July 27th, 2007 at 12:42 pm
I like that there is another blog entry that is Highly critical and also Resolved, and yet email still doesn’t work. Imagine how much less people would be pissed off if DH just said what was going on rather than keeping everybody in the dark.
September 15th, 2007 at 7:28 am
I have been getting this error for the past 2 days on “frisky”, only one of my addresses works. Some new ones I created aren’t working at all.
December 14th, 2007 at 4:25 am
thank you
December 30th, 2007 at 4:16 am
thanks
December 30th, 2007 at 4:17 am
very goof
December 30th, 2007 at 4:18 am
high pr web directory
February 22nd, 2008 at 5:23 pm
does anyone knows if there is any other information about this subject in other languages?
March 2nd, 2008 at 6:00 am
est il availible en Francais, my English not good