RESOLVED Webmail outage
Posted (August 14th, 2007 at 11:45 am PST) by kitchenWe are currently experiencing some issues with our webmail system and are looking into the issue right now.
We will post an update here when things are working again!
Sorry for the inconvenience.
Update: 12:04pm: It appears the database server that handles the session management for webmail decided to freak out. Our database engineers are working on the issue and we should have it resolved shortly!
Update: 12:36pm: The database server issue has now been fixed, and webmail should be functioning normally again! If you have any issues, please contact support!
59 Responses to “RESOLVED Webmail outage”
Good to know. I like having this site so I can check these things — it’s somehow comforting to know that somebody knows that there’s a problem.
we’ve been getting Sender Quota Rejection messages on POP accounts when sending from from one of our accounts to another.
It is reassuring but whats up with it being a low severity. oh well. I wonder what issues they are having, any one care to take a guess?
grrrr
IMAP uses the same resources as webmail, so if webmail is down, IMAP is down.
man… when webmail is down, it really blows. now I have to sit at my desk all afternoon and actually WORK. come on!
Except that my work just tried to send me something and recieved, “_Recipient_address_rejected:_User_unknown”; they sent me an IM, but how much other email will vanish?
ALL email is down. this is NOT low severity. Please prioritize it appropriately and fix this!
Seems like you guys have lots of issues. I’m somewhat regretting switching hosting with you. I’ll continue to keep an eye out and if this continues, I’m out.
@Craig: yea, sorry about the low severity. When I’m making posts here it’s usually because something is royally busted, and I don’t want to waste too much time writing the post instead of figuring out / fixing the issue 
@greg: not necessarily. This particular problem is the database server webmail uses for its session information. Imap doesn’t use sessions, since imap is a persistent connection.
and before you guys all berate me for making this comment instead of fixing stuff, it’s out of my hands now. It’s being worked on!
The error I’m getting:
Warning: mysql_pconnect() [function.mysql-pconnect]: Lost connection to MySQL server during query in /usr/local/squirrelmail-1.4.9a/session_mysql.php on line 61
Can’t connect to 192.168.10.10 as squirrelmail
MySQL Error: Lost connection to MySQL server during query
It’s a normal issue. At least for me you guys are the best. I’m sure soon will be fix it.
Webmail is working now for me
The only regret I have is that you guys don’t seem to have a call center, but the response by your technicians is always fast, professional and I’ve had fewer issues with Dreamhost than any other hosting service I’ve tried.
Keep up the good work! And get a phone line.
kitchen- so what happens to email that is being received during the outtage? Will the messages be lost, or will they be delivered when service comes back up?
Thx-
@Doug: webmail doesn’t handle incoming email. It will all get delivered as usual as if we didn’t even have webmail.
Working, thanks.
Thx kitchen…
Dave: For $8/month, what do you expect? Besides, other “budget” ISPs have the same problems. The only difference is that they don’t tell you about the problems, so you’re always left guessing.
Hm, it was back up, but now all of a sudden it seems a bit dodgy. Slow-ly, slow-ly logging in and out of various accounts. 
Yeah, the panel is hanging when trying to make email adds/changes on Spacey
Down for me again too. 
Or at least, VERY slow.
Panel still slow for me but stopped hanging, which is all I needed.
The migration away after too much time at Dreamhost has started…. Yeah!
Also, the panel is extremely slow………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….
Yes, waaaaaaaaaaaaaaaaay slow! Even the panel to check things out!
What’s the “other” way to send trouble tickets? Not that they probably don’t know that there’s trouble again.
Cannot access control panel and cannot upload to server.
It says its fixed, but it is no way fixed.
Odd thing is my Treo which is set to get mail using the m###### instead of user@domain.com as described in Dreamhost wiki, using authentication key, appears to be working properly. At least it has what is now on my webmail, but hasn’t been received on the desktop which uses user@domain.com.
Maybe that’s a clue…..
All email addresses that I have move to your servers are not recieving mail. Everyone sending mail gets a rejected message saying: Recipient address rejected: Access denied. Please help. This is urgent.
Dax
ours JUST went out.
We went down last week, back up, now have been down for much of the morning and afternoon on the east coast.
We’ve lost POP3, but our IMAP users seem to be fine. The dreamhoststatus page was bringing up a Wordpress error “cannot connect to mySQL server” page for a few minutes.
Webmail is working for us. It seems to be just the POP3 access.
Problem with POP3 and SMTP acsess.
The server is asking for to passwords and not accepted the typed passwords.
webmail and thunderbird are down for me
Yep, it’s pretty much POP3 - webmail fine, no acknowledgment or post about this so far. Got the wordpress error as well a few times.
I use mail.[domain].com for the POP3 mailserver addy.
Broken again…
Warning: mysql_connect() [function.mysql-connect]: Too many connections in /usr/local/squirrelmail-1.4.9a/functions/imap_general.php on line 456
1044: Access denied for user ’squirrelmail’@'192.168.10.0/255.255.255.0′ to database ‘dreamhost’
AGAIN. Boo. I can get into squirrelmail, but it refuses to load any of my subfolders.
This is seriously annoying– two days in a row during the heaviest business period of the day.
I’m smarter than to use DH’s webmail because of their constant downtime, but my problem right now is that I happen to have downtime on my site at the PERFECT times. Right when I choose to update or post to Wordpress. Just fucking great.
Oh and, get your Panel on the host you have this website on… it seems SO MUCH MORE RELIABLE.
I’m getting the same error as josemaX for webmail, and I’m having trouble sending through the SMTP server, too. Mail retrieval is behaving unusually slow in general.
____>>>Still not getting any email here eastern time, since this morning for any of my domains.
Intermittent loss of connectivity to db, since approximately 9:00est today. Is this happening to anyone else?
Webmail down for all of my domains as well. Control panel is down, too. Major effin meltdown today. Not good for business.
we’re down, too. lots of people complaining and people are dying!!! right now it’s 11:48am PDT
Seems to me that dreamhost has been having some big problems today. For about 30 minutes dreamhoststatus.com wasn’t coming up (first a wordpress blog error, then a 404 not found error). Our email has been intermittent at best. And dreamhost.com as well as the control panel were both not coming up. Nice.
I was having LESS issues when they said it was down. Now it is totally hosed and their status - when I can even get that - says it is resolved???
I’ve checked this with people in another state and they can’t access either.
Yep - down for me. Yikes!!! Almost exactly 24 hours after the last one… Some sort of out of control cron task?
Warning: mysql_connect() [function.mysql-connect]: Too many connections in /usr/local/squirrelmail-1.4.9a/plugins/dreamhost_virtualhosts/setup.php on line 88
1044: Access denied for user ’squirrelmail’@'192.168.10.0/255.255.255.0′ to database ‘dreamhost’
Crypes people.
LOL
Like “B*tching” about it will HELP?
’s/IT Happens’, and I would BET that it isn’t 100% due to a ‘fault’ of Dreamhost itself.
Those that want to “File” a B*tch” via a “support” ticket. . get a life. please.
Having “support” tickets Answered, on these OBVIOUS issues, would only SLOW down the rectifying time! (duh).
As for “Opening a Call Center” PFFT-LOL! You mean you want them (DH) to waste/spend money on “Can I help you?, no, sorry, but you can leave a message”, “as ALL of our employee’s are working 24/7 to Bring you an Affordable (FULL FEATURED) Hosting Company. (and it’s even GREEN! ta’boot!:) (google:green farms) heh
All I can say is that I have been here for close to 5 years, yeah, 5, and i’ve too experienced “issues”, even those rated “HIGH”,
but not ONCE have they ever NOT came through, and not ONCE has ANYTHING been “lost”, due to ANY technical issues, And I say that with the advice that it would be YOUR responsibility to make YOUR own BACKUPS, ..but again, in 5 years I have NEVER needed to imploy any type of RESTORE/FIX, After they were brought back online.
All I can say, just like NUMBEROUS other DH Customers, (That wouldn’t even bother posting in regards to these issues, cause we KNOW they will get worked out.), is this:
Don’t like DH? Then Find another, no hard feelings.
Make a great Day!
Looks like webmail is down again today.
This is what I see when I go to my webmail
http://webmail.mydomain.com/src/login.php
[pre]
Warning: mysql_pconnect() [function.mysql-pconnect]: Lost connection to MySQL server during query in /usr/local/squirrelmail-1.4.9a/session_mysql.php on line 61
# Can’t connect to 192.168.10.10 as squirrelmail
# MySQL Error: Lost connection to MySQL server during query
[/pre]
Whoops.
C.
I keep getting blank emails delivered to me there is nothing in the mail and all fields are blank as well however I am able to view my hotmail on line still.
I am having the Sender Quota Rejection for one of my users’ accounts. She needs to send emails all day to groups of 50+ clients and receives the Sender Quota Rejection message in her Inbox. She now can send NO email.
It’s a normal issue. At least for me you guys are the best. I’m sure soon will be fix it.
I’ve checked this with people in another state and they can’t access either.
Make a great Day!
It’s not just Webmail! IMAP is out too.