RESOLVED Network Slowness
We are currently experiencing some networking difficulties which is causing parts of our network to be inaccessible. This is affecting everyone in a random manner. We are working hard to fix the problem right now and will have an update for you soon.
–UPDATE– Wed Aug 15 14:33:01 PDT 2007
As of now the network is running at about 95%, we’re resolving the post for now while we continue investigating.
Update: Thurs Aug 16 11:45 PDT 2007
We forgot to update this with what happened. It seems we ran in to an issue with arp table corruption between two of our main routers. The tables had arp entries, but no associated mac addresses. This was causing around 50,000 packets per second of traffic, all destined for our LAX datacenter, to broadcast in our primary datacenter. The initial location of the problem threw us off track at first, however after figuring out that the traffic as all supposed to be going down the road, we were able to fix it quickly.
.
August 15th, 2007 at 12:49 pm
Gosh, all my sites are down… i can’t imagine the amount of money i am losing …
BTW, MAKE YOUR MYSQL SERVER FASTER… MY FORUMS ARE THE SLOWEST OF ALL I HAVE VISITED.. ANYTHING WITH MYSQL ON DREAMHOST IS SLOW TO RESPOND!!
August 15th, 2007 at 12:49 pm
Best of luck nailing it down, guys! As a network admin myself, I know how frustrating these sorts of things can be.
-Andy
August 15th, 2007 at 12:50 pm
Does SMTP has something to do with this problem? I can’t send emails… Problems also here..
August 15th, 2007 at 12:50 pm
Why is dreamhoststatus.com itself going up and down? I thought this was on a different network…?
Also, I’ve gone through refresh hell to post this comment.
August 15th, 2007 at 12:50 pm
I love dreamhost, but this is just horrible.
August 15th, 2007 at 1:24 pm
All my sites are up and down up and down, then sql will be down and sites up and then email down and site down…. just craziness!!!
Let us know what is happening!!! i have been having issues ALL day!
August 15th, 2007 at 1:24 pm
been with ya for a year, and just wanted to let you guys know i appreciate the hard work. these kinds of things cant really be avoided by anyone.
i’m just glad it wasn’t my code that was slowing things down on my site… i sure didn’t want to re-write it!
p.s. don’t even trip over dudes complaining about losing money all the time, i’m sure their yearly income from the web is a couple hundred at most.
August 15th, 2007 at 1:24 pm
@ Andy - Totally agree with you (my profession also) and sometimes it can be solved in a matter of minutes, other times you just need to dig a little deeper….
@ Carlos - If you’re losing money get a dedicated with redundant connection. You will be on your own network (Dreamhost uses clusters so the network is a little more complicated). As for MySQL, again, go dedicated, that way you have your own machines resources, at the moment you are using SHARED hosting….
August 15th, 2007 at 1:24 pm
hmm. down again!? geez.. I hate making excuses for Dreamhost again to customers, perspective clients. I try to explain it’s “just a random thing.. not to worry.. should be fixed soon.” meanwhile, they think I’m B.S.ing them or omitting something.
I DON’T make a thousands of dollars a month with my $15/month account.
I DON’T have a high profile website that gets tons of traffic/month.
but just want basics, like (1) site is accessible, (2) email is accessible.
I love the features and site management but if they’re not accessible when I need them, what good are they.
I have a day job. I sometimes only get a little pocket of time here and there to “do stuff”.
Because of the current/latest outage, so much for today’s changes, D’oh!
August 15th, 2007 at 1:25 pm
That does it, we’re switching hosts…two days in a row with multiple hours in which we were unable to access e-mail? Completely unacceptable.
August 15th, 2007 at 1:26 pm
Why is this outage taking so long? I’m losing money at this peak time
August 15th, 2007 at 1:26 pm
Our site has now been completely unresponsive for an hour and a half. Is there any estimate AT ALL on when this will be resolved?
August 15th, 2007 at 1:26 pm
Will this affect the Panel outage scheduled for tonight? Is that being pushed back?
Thanks.
August 15th, 2007 at 1:26 pm
Not a good time to introduce my friend Chris to dreamhost then
August 15th, 2007 at 1:31 pm
Even dreamhoststatus.com seems spotty today (was down earlier..) I’m wondering if it really is hosted elsewhere.
(update) hah - while trying to post this, I see someone else has successfully posted the same question. I think we probably have our answer.
Oh well, again with the afternoon of “yes, we know you can’t get to your site, the host is having issues” calls…
August 15th, 2007 at 1:34 pm
Hang-up after hang-up. We can´t go on like this. Please improve your sistem or do something, this is getting realy anoying.
August 15th, 2007 at 1:35 pm
it looks like this site itself (dreamhoststatus.com) has been down for half an hour or so as well.
isn’t the point of this site to be completely seperately hosted? Just coincidence that both places went down?
August 15th, 2007 at 1:38 pm
Web pages down since 11:30 am. Please resolve this Dreamhost.
August 15th, 2007 at 1:39 pm
I use my dreamhost site to host images for my ebay sales. Which means all of my auctions are without images right now. I was planning on putting up about 40 items today since ebay is having a no fee day, but saving the insertion fee does me no good if I have to switch to paying to have my images hosted by ebay. Now I’m having problems posting here. I also thought this site was located offsite.
August 15th, 2007 at 1:39 pm
Oh god not more down time. I just had my site taken offline for 24 hours as I was getting too much traffic from digg.com:
Hello,
Unfortunately, I was forced to disable the http service on your
vanillamints.com domain just now. The site is flooded with concurrent
connections, and it saturated the network between your machine and the
file server and almost crashed the server (the load was over 250, while
we need it around 5 to be stable). This sort of activity is for dedicated
servers, not shared ones, sorry. The machine load came down after
I killed the apache service, but now I have to give a new IP to the apache
your domain was on, as the requests are still coming in to the old one
and no other sites can be loaded. I won’t be able to enable your service
until the hits die down a bit. Sorry I had to take this route, but I had
to consider all the other customers on your apache web service and
server.
I am seriously considering going to a better host, lately all I have had is downtime, downtime and more downtime oh and ÜBER slowness.
August 15th, 2007 at 1:42 pm
Carlos: Get a new host or stop complaining. Come’on Dreamhost is really, really inexpensive they are not going to double your server and guarantee 100% uptime for the price they charge.
Sheesh… webhosting isn’t free nor cheap.
August 15th, 2007 at 1:45 pm
Can we get a time frame? I need to make some choices… an update would be nice.
August 15th, 2007 at 1:52 pm
I agree. I kept checking to see if something was wrong with my server (usually isn’t) and was happy to see this. Guess I’ll go take a lunch break. Thanks for working on the problem!
August 15th, 2007 at 2:45 pm
I am one of the 5% that doesn’t work.
August 15th, 2007 at 2:47 pm
not workin here either
August 15th, 2007 at 2:47 pm
I must be part of that 5%, too. I have nothing on the websites… though email is working again…
August 15th, 2007 at 2:48 pm
I am still waiting for my website to be up, on the dib.dreamhost.com server…
It seems I am not lucky, after 2 weeks troubles on my server, now a general outage.
August 15th, 2007 at 2:48 pm
Still not working for me, a long long time down, and is not the first time.
Not so happy with the service…
August 15th, 2007 at 2:48 pm
How sad, your latest post says your running at 95%-I’m in the 5% with website down and no email!:(
August 15th, 2007 at 2:49 pm
It seems that my shared server has been having severe slow-downs for about a week now…and, yes, along with Elena I am one of the “5%”.
And, like any outage, it’s always a critical time for someone. In this case, me.
August 15th, 2007 at 2:49 pm
i’m down still
August 15th, 2007 at 2:51 pm
Thanks for resolving this. As it is we had to use a Yahoo address to send out some ship orders that had to be on the east coast by close of business. Would you mind posting some details of what went wrong and what has been done to limit the possibility of it happening again? I would feel much better about these problems if I felt they were receiving permanent, strong fixes each time. I recognize that costs money and writing about it to us costs the time of your employees, but I think a lot of people here would appreciate it.
August 15th, 2007 at 2:51 pm
Elena — So am I. Ah, well.
Looks like things are on the mend, at least!
Thanks, Dreamhost, for the hard work involved in fixing these issues!
August 15th, 2007 at 2:51 pm
Elliott, the same problem as you…
August 15th, 2007 at 2:51 pm
Actually after that experience I will get another host. My one year is almost up and now it is time to move to a more reliable host. My main concern is the database server, which is way too slow in my opnion.
August 15th, 2007 at 2:52 pm
I really wish my phone would stop chiming. Every time my sites go down, I get a text message to tell me. So far, I have received at least 30 messages.
August 15th, 2007 at 2:52 pm
Also one of the 5%, all my sites on Wasabi still do not resolve!
August 15th, 2007 at 2:52 pm
we’re in the 5% too… …hopefully, the problem gets resolved soon, growing weary of “site’s down” alerts…
August 15th, 2007 at 2:53 pm
I have multiple accounts and two of them are in the 5% that are not working. Sucks.
August 15th, 2007 at 2:53 pm
All sites down since 3pm EST. When will this be fixed?
August 15th, 2007 at 2:53 pm
I must be part of that 5%, too. i am losing money
August 15th, 2007 at 2:53 pm
Yeah, my sites still aren’t up either.
August 15th, 2007 at 2:54 pm
All my sites (as far as I can tell) are inaccessible, I can’t connect by FTP either, and it’s been this way for hours.
e.g. http://www.vacation2usa.com/
August 15th, 2007 at 2:55 pm
I guess I am in the 5% too
August 15th, 2007 at 2:57 pm
site down over here too. any updates?
August 15th, 2007 at 2:57 pm
Although none of my websites were actually down, they did take a seriously long time to load.
Nonetheless, I still favor dreamhost, and considering it was about 2 months since something like this happened, it’s all cool with me.
You have to learn to take the good with the bad.
August 15th, 2007 at 2:57 pm
Just adding my comment..not complaint.
It says the status is resolved but all my sites are still down.
Hope you guys fix this soon.
Thanks
Eugene
August 15th, 2007 at 2:57 pm
Looks like lots of us are in the “5%” category.
Alright, who’s trying to inflate their metrics by closing this thing early?
August 15th, 2007 at 2:58 pm
I’ve got three different accounts, all on different servers they either don’t load or give 500 errors.
If possible I would like to join the other 95% of the customers.
I would love to say that I’m losing tons of money right now, but it’s probably not more than $1,50
August 15th, 2007 at 3:10 pm
if you boners are whining about losing so much money, why not put your site somewhere that doesnt cost a few bucks a month? if it is mission critical, and you’re making enough money to cry about it here, you’d spend the dough elsewhere. you kids aren’t losing any money you couldn’t easily find in change on the sidewalk. that being said, the only people to complain are going to be the people that have problems… you think they only have a couple hundred customers? thousands and thousands of customers, 5% could be quite a few people still. my site is still down, but its not a critical site and nothing i’ve come here to whine about “losing money” over. it would be nice if my site was up, but in the meantime, watching the teens cry that their money-making blogs are down is amusing enough to pass the time.
August 15th, 2007 at 3:10 pm
I was just browsing around and noticed lots of sites are down, the ones hosted by dreamhost. You webmasters should move your sites over to http://www.aiso.net they are green via onsite solar panels and they are never down, as a client i recommend them 100%, i have been with for a long time. You get what you pay for, IMHO.
August 15th, 2007 at 3:11 pm
Thanks for fixing it so fast!
Those who are whining… If you really have such important websites, what the hell are you doing on a shared hosting service??? You have multiple options — get a server of your own, go for Dreamhost’s private hosting service… etc. Stop whining!
August 15th, 2007 at 3:11 pm
These comments are very fun to read.
You get what you pay for. For everyone complaining about lost profits, couldn’t you have invested another $20/month or so to get something more reliable? If the extra money isn’t worth it, then you should be complaining about the 10 cents you lost this hour.
My site has been up and down for the last 3 hours, but I’m not that worried. Visitors come back. If a customer really wants your product, they wont give up after the first try.
August 15th, 2007 at 3:13 pm
I am in the 5%,,,,
i am losing money,,,
if am i feel “COOL”????????/
?????
??????????????????????????????
go to ¨&%$¨&#$@&(*%&!@&#¨*#$*&(!!!!!!!!!!!!!!!!!
(bad day)
August 15th, 2007 at 3:36 pm
When the network is slow to the point of not being useful, it is called a NETWORK OUTAGE, not network slowness…
Once again DH proves true the old adage of “you get what you pay for”.
/me was still hoping for exceeding expectations, but oh well…
I have been spending the last year making excuses for you guys, but my couple websites are going to move to a way more expensive dedicated host. I am just getting tired of the general slowness of my site. OH but I forget, you guys said it was because of the fact that PHP was not an efficient language and that it couldn’t possibly be because of a configuration problem. Funny however how a mirror of said site on cari.net doesn’t seem to be affected…
I had already moved my email to a different service (webmail.us) and the rest will follow shortly.
Good thing I am not using DH for any business critical hosting!
For goodness sake, you can’t even keep dreamhoststatus.com alive when you said it was hosted somewhere else… I hope you are not paying too much for your hosting needs…
August 15th, 2007 at 3:41 pm
Dreamhost motherfuckers… you say that you solve the issuee.. everything still down.. I hope you died!!!!!
August 15th, 2007 at 3:42 pm
We’ve been down ALL damn day and this is getting annoying - fix yer shit dreamhost.
August 15th, 2007 at 3:43 pm
Dreamhost get it together or I’m gone.
August 15th, 2007 at 3:43 pm
This issue is not resolved for any of my sites as well. If it not resolved then please don’t post that it is.
August 15th, 2007 at 3:43 pm
not solved, all my sites is down
August 15th, 2007 at 3:44 pm
Count me in in these 5%. For the 1000000000th time - DH is cheap (not the cheapest), but it doesn’t mean that it should work day in, day out. When even dreamhoststatus.com isnt working, something more serious seems to be going on.
August 15th, 2007 at 3:44 pm
Ronda suck my cock…. so that means that you dont deserve good service…. we are paying money this isnt free… fucking bitch
August 15th, 2007 at 3:44 pm
Time to leave DH, two outages like that in 5 days just isn’t acceptable.
Shame really, been with DH for exactly 5 years and had DreamBooks much longer — but enough is enough.
August 15th, 2007 at 3:44 pm
Pues mi blog sigue abajo abra que esperar, creo que soy parte del 5 % restante jaja
August 15th, 2007 at 3:45 pm
Still in that 5% of downed clients. This is within my first week of hosting with DH. Not a good first impression….
As for all of those out there who are talking about people should be purchasing dedicated machines, etc, etc.
Is it really too much to ask to get reliable uptimes for our services we are paying for? I certainly don’t think so.
August 15th, 2007 at 3:47 pm
The posting at dream host staus is confusing saying the problem is resolved.
As of 15:10 pacific, it’s not resolved.
http://www.dreamhoststatus.com/
Resolved: Yes
My homepage is there but the /wiki is gone
The server test seems to be out too.
Thanks speedy dreamy technicians
August 15th, 2007 at 3:47 pm
5%, lying ass donkeys. Now i see why you don’t publish your phone number.
August 15th, 2007 at 3:47 pm
If you guys are losing money get another shared server like ipower that way one goes down the other picks up thats what i do and one servers in california the other florida, so if one side of the country goes out the other picks up.
August 15th, 2007 at 3:47 pm
No, no we lied this is not resolved and never was and we admit it on the Panel, but we won’t bother to update Dreamhost Status.
August 15th, 2007 at 3:48 pm
Kris.
I’m sure they are doing their best to fix the problem. Your complaints will not help fix things. I’m sure they’re on top of it. All my sites are down too mind you. There are other hosts out there to consider but hang in there.
August 15th, 2007 at 3:52 pm
my sites are up. it’s my mysql that’s down
August 15th, 2007 at 3:52 pm
MIENTRAS ESTE PAYASO CREE QUE ES GRACIOSO, the real websites are down because of this “slownes” that in fact is an outage. Sorry dreamhost but this is not the real deal. You are not hosting “facebook” like sites. Who is going to pay the money we are losing today?
BTW: about the mysql, SLOW. Send all us a request for 5 aditional dolars. You´l get some cash to pay the bandwidth. Do something.
Saludos.
August 15th, 2007 at 3:55 pm
fuck. everything is down. web site, mysql, ssh.. this stinks. my first week here….
August 15th, 2007 at 3:56 pm
I don’t mind the occasional outages. They are pretty rare for me so I guess I am lucky and Popcorn stays up a lot, I dunno. Today’s outage was the only one I’ve experienced with my sites in months to actually be long enough to be really noticeable.
I’ve been with DH since spring 2006 and my experience so far has been positive. I have had many web hosts since I started with my own domains, which was 7-8 years ago. DH has been the only one who has fast and friendly tech support, and features you get are more than you paid for.
The only problem I have with DH is that for no apparent reason, MySQL runs slow as hell. It has nothing to do with PHP, it’s a database server issue. Either the servers aren’t optimized and configured correctly, or they are simply way too overcrowded. When you have a slow DB back-end, your sites will bog down right with it.
I don’t mind the occasional outages. What I do mind, is that when the outage is over and things are back to normal, the sites that utilize a database still run unreasonably slow.
August 15th, 2007 at 3:56 pm
THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!!
August 15th, 2007 at 3:57 pm
I guess whatever runs inbound email is part of that 5%, lol.
August 15th, 2007 at 3:58 pm
lol give dreamhost a break guys. this happens at least a few times a year. get over it.
August 15th, 2007 at 3:58 pm
I must agree, this has not been resolved….
August 15th, 2007 at 4:00 pm
maybe if you stop fisting yourselves, you could resolve the issue and keep the few customers that are willing to deal with this shit.
August 15th, 2007 at 4:03 pm
I understand that we get what we pay for with dreamhost, and I’m not particularly annoyed at the occasional outage.
What is annoying though is that they mark the status of the problem as “Resolved” when it clearly is not resolved for most users. That just makes it look like they’re ignoring our problems and pisses people off. Please, be a bit conservative. Wait until everything is running smoothly for a while until you tell everyone that everythings fine and dandy.
August 15th, 2007 at 4:03 pm
So now the web site is down, how can we move our data base to another hosting company?
anyone have any clue?
August 15th, 2007 at 4:03 pm
This is not fixed. My site is still down.
August 15th, 2007 at 4:03 pm
As for everyone insinuating that more than 5% of the sites are down, you should use a little logic. If your site was working fine, you would have no reason to post here. Everyone who is visiting this site knows that their site is down.
August 15th, 2007 at 4:04 pm
That’s it for me:
- DH Status is even down (wtf?)
- slow sites for the last month
- email’s up and down
- total system outage today for *hours*
- WHY IS THIS ISSUE CODED AS “RESOLVED” WHEN LOTS OF CUSTOMERS ARE OBVIOUSLY STILL DOWN??!?!?!
I thought that the point of DH was cheap, *reliable* hosting.
Off to Media Temple it is…
August 15th, 2007 at 4:04 pm
My sites on these machines ALL seem to be down:
apache2-argon.lira.dreamhost.com [208.97.130.211]
basic-prance.lira.dreamhost.com [64.111.115.156]
apache2-sith.lira.dreamhost.com [208.113.186.93]
Don’t piss people off and say this is resolved, when it is clearly not.
August 15th, 2007 at 4:05 pm
It sounds like everyone is getting rich off the internet but me…all you poor poor folks losing oh so much money all the time.
And am I losing my mind or was every internet cash cow listed here Mexican/Spanish? Take a look…”Carlos”, “Luis”, “Marcos”, “Igneous”. It’s loco! Even more odd–no one listed URLS for these money-printing-machine web-sites!
And who KNEW that “Bill Gates” was such a Neanderthal.
Dude…did learn English in a bar or prison? Increase your meds…
August 15th, 2007 at 4:05 pm
Dream host is the worst hosting company I have ever dealt with. I have nothing but issues ever since I moved my domains over.
August 15th, 2007 at 4:06 pm
jjgeme,
what? are you telling us that you trust dreamhost with your backups and don’t have a local copy of the data hosted on DH ???
yeah… ;p
August 15th, 2007 at 4:07 pm
My account is on Frigga (web) and Swarthy (mail) and Grunt (SQL).
Been down for around 5 hours.
To the other people posting: WHAT SERVERS ARE YOU ON THAT ARE DOWN? Are we all on the same one(s)?
August 15th, 2007 at 4:08 pm
To the people who are finding it somehow suspicious that “so many of us” are in the 5% that are still affected: have you considered the possibility that that 5% are the ones who are hitting the status page again and again looking for an update? The rest of us probably just checked our sites, found they were OK, and went on with life. OF COURSE the people commenting are disproportionately likely to be the people who are still having problems!
FWIW, I’ve been with Dreamhost for something like 8 or 9 years now (I think — I’ve kind of lost track), and I’ve also hosted client sites with a variety of other hosts, either because the client in question already had a host before coming to me, or in some cases because they needed something specific that Dreamhost didn’t offer (most often: PostgreSQL). And you know what? EACH AND EVERY ONE of the shared hosts I’ve dealt with has had the occasional really annoying episode of prolonged downtime. None of them have ever been perfect. You simply do not get guaranteed 100% uptime on a shared host, because you have no control over what the other sites on your server may be doing, and neither does the host.
While I’ve had a few frustrations with Dreamhost from time to time (as with any long-term relationship, be it with an individual or a company), on the whole I’ve found them more responsive, more communicative and quicker to fix things than just about any other host I’ve dealt with, and they remain my favourite of all the ones I’ve dealt with, and the first one I still recommend to clients.
I do, however, like to make sure that clients know that NO shared hosting plan is going to be 100% perfect, and that occasional downtime is a fact of life. If they are not comfortable with that, I recommend a dedicated server with a redundant connection. Most of them, once they take a look at the price of that, decide they can live with a little downtime now and then.
I do understand people being angry. Things like this are always frustrating, even if you know it’s inevitable they’ll happen once in a while. But that does not mean that you are getting ripped off, not getting what you paid for, etc. It’s not like there’s only two options, where you pay money and get absolutely flawless perfect service or you get occasional problems and therefore should have your service free. Web hosting covers a very wide range, in terms of both cost and levels of service, and inexpensive shared hosts like Dreamhost are at the lower end of that. You ARE getting the service you’re paying for, in other words. You’re paying low rates, and thus you are not getting 100% up time, nor is there any reason why you should expect it at those prices.
For a “budget” (relatively low-end) host, Dreamhost generally has better reliability, features, and service than the vast majority of others I’ve dealt with, so frankly, even when things aren’t going perfectly, and even when I’m annoyed that they aren’t, I try to keep that in mind and realize that on the whole, when you look at the entire range of time I’ve been with them, I feel satisfied that I am, in fact, getting a pretty good deal here.
August 15th, 2007 at 4:08 pm
THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!! THIS HAS NOT BEEN RESOLVED!!!!!!
August 15th, 2007 at 4:12 pm
Fred,
I’m new to this web site business and My web designer did all the work for me, since it had few problem before, I’m so pissed and thinking get a new designer and change the host also, but I have no idea how to do it, as you mentioned to back up the data and so on.
August 15th, 2007 at 4:12 pm
Um, no, the issue is not resolved. My website is still down, as is my webmail. Definitely NOT resolved.
August 15th, 2007 at 4:13 pm
Hi,
Hestia is down. I can’t web nor ftp nor ssh.
help? help!
August 15th, 2007 at 4:14 pm
I’m on wrangler. My apache isn’t working, but occasionally my POP mail will come across.
This sucks. People use our site to see what time events are, etc. They’re screwed for tonight.
I understand that a few outages are unavoidable, but this is obviously not resolved.
August 15th, 2007 at 4:15 pm
I haven’t seen a beating like this since i left a banana in my pants and someone let a monkey lose. pull it together you fat fingers at DH
August 15th, 2007 at 4:16 pm
Yeesh, for the $12 a month I’m not expecting perfection. If you need actual reliability, there are tons of better places for more money. Or heck for the $7.77 first year… I’m definitely not expecting perfection. Dreamhost has long been my throwaway host for non-critical stuff.
August 15th, 2007 at 4:18 pm
I agree with you continuum, but it didn’t take dreamhost very long to get THEIR front page up and running well and to mark this resolved. Guess it’s the fuck you attitude that is coming across, not necessarily the bang you get for you buck.
August 15th, 2007 at 4:20 pm
Ok, now my web site is back. Thanks.
August 15th, 2007 at 4:20 pm
My DH sites have been down all day that I can see. Losing money, etc. But meh, Dreamhost still rocks and I’m not about to freak out.
Sure it sucks, but I know they’re doing what they can to fix things.
My mission critical sites are on dedicated servers - $200/month.
August 15th, 2007 at 4:25 pm
for those of you who are saying “i’m in the 5%” … everyone is. 95% network means that 5% of *all network traffic* is affected.
it’s much better now than it was earlier.
August 15th, 2007 at 4:25 pm
To everyone who’s complaining, or swearing, for that matter: you are such a bunch of whiners.
There’s no such thing as 100% uptime. There’s no such thing as a flawless network. If you had ANY experience in computing outside creating a Frontpage website and drag & dropping it to a remote server, you would be aware of this.
Instead of bashing DreamHost and threatening to switch hosts, you should be thankful that they at least have the courtesy of keeping this blog updated, so you know what’s going on and so you can be sure that they are working to fix it. Have you ever considered that other hosts don’t provide such a service, and thus you wouldn’t even know it if your site was offline? As great as this blog is, it also fuels the distorted view that DreamHost has outages all the freaking time.
I recommend that everyone who can’t stop bitching about these minor issues, switch hosts as soon as possible. I’m sure you’ll find the grass isn’t as green on the other side as you think it is. And while you discover that, at least you won’t be wasting everybody’s time here.
DreamHost, thanks for keeping us posted and working hard on a solution.
August 15th, 2007 at 4:26 pm
Things have been crazy on the DH front, eh? Yesterday I had some clients calling me to complain that their email accounts weren’t working. Today the whole thing went down… Jeez! I’m scared now. I love DH and I’m always adding sub-domains to my plan but I want to be sure that the servers work fine.
August 15th, 2007 at 4:27 pm
DreamHost, thanks for keeping us posted and working hard on a solution. BUT PLEASE FIX IT SOON!!!! I’LL SEND A STACK OF BEER WHEN U FIX IT!
August 15th, 2007 at 4:28 pm
Yes, hestia is down!!
August 15th, 2007 at 4:29 pm
what does “resolving the post” mean?
August 15th, 2007 at 4:31 pm
Wrangler has been wrangled!
August 15th, 2007 at 4:32 pm
I sent myself several emails from a different account today and I am missing 3 of them. Does this mean that I have lost email during this outage?
August 15th, 2007 at 4:34 pm
yes, this is has not been resolved.
now, my site is extremely slow.
August 15th, 2007 at 4:34 pm
Get off DH coattails. It’s business you DH supporting morons. And they should be sending you the beer, not the other way around. Save all the grass in greener crap, too many companies are let of the hook for semi decent service.
August 15th, 2007 at 4:35 pm
Oh my, the profiteers are certainly most swarthy today. Such language.
So…. does that help make things get better faster, or just make you feel like you’re more important?
I’ve been with Dreamhost for a looooong time, and many times when stuff goes bonkers I don’t even notice. I’ll echo what others have said regarding the excellent quality of their support and services, especially when compared to others I’ve tried. I’ve designed a few websites and CMS systems for other people, and always recommend Dreamhost if they want cheap and full-featured “web stuff” for themselves, or even if they want to learn how to do “web stuff” themselves without learning all too much of the ins and outs of host administration.
What does it take to run a system with 100% uptime like so many suggest Dreamhost do? Do they know? Could they afford it?
It’s been good for some non-personal organizations, too. But for a real business (ie, make money) I’d never recommend Dreamhost or any shared hosting plan for that matter. That’d be a mistake. How about godaddy and an msn or yahoo email to do big business? Those are “up” all the time and cheap, right? LOL! Oh, sorry about that branding thing with the domain and all.
So if you really, really, really want to complain that you’re losing money because of a bad web host, complain to yourself because you made the choice.
August 15th, 2007 at 4:37 pm
@Ray - in most cases email that cannot be delivered keeps getting an attempted delivery at regular intervals until it expires. The missing emails will probably land in your inbox by tomorrow at the latest.
August 15th, 2007 at 4:37 pm
Step 1:
Everyone shut up and let the nice people think.
Step 2:
Ask yourself exactly how much money you are losing.
Step 3:
Ask yourself if that amount of money is worth starting your own dedicated server, that you run and maintain.
Step 4:
Ask yourself *honestly* if you could do a better job running and maintaining it.
Step 5:
If the answers to steps 3 and 4 were no, please stoofoo.
Thanks.
Also, for those commenting that it isn’t resolved…
… Yeah, a comment was already posted in this very thread saying it wasn’t, as the Panel reflects, though they have not updated it on DHS.com.
Nice reading skills.
August 15th, 2007 at 4:38 pm
I agree. 1, 2 or hell 3 hours of down time, fine. But DH is getting worse and this “resolved” issue is duck shit.
August 15th, 2007 at 4:38 pm
Keeping us posted? are you high?
last update:
–UPDATE– Wed Aug 15 14:33:01 PDT 2007
hmmm about 2 hours ago when they said that everything was fixed ?
Not more info on the RSS either.
If you guys have a better source as to where they are keeping us posted, please let me know because I have not seen / found it.
BTW, I have worked for a fairly large ISP for quite a while, and to all the people who are trying to defend DH, the uptime for DH is not great AT ALL. Sure, it does happen to all ISP to have problems, but never as many and long-lived as DH has been experiencing since I have joined them.
The only reason one might want a dreamhost account is to be used as a backup medium (since the “offer” so much disc capacity for cheap) or as a image repository, since they do offer bandwidth. However don’t even think of hosting anything else here.
My 2c.
August 15th, 2007 at 4:40 pm
Hey…sites are slow, but they are starting to respond…woot!
August 15th, 2007 at 4:41 pm
I pay for a service that I’m not getting. It does not matter how much it costs, they offer the service at a price and they do not come through. It is that simple. I’m going to bail out of this crap as well.
August 15th, 2007 at 4:41 pm
I don’t quite understand why, like many other people here, the DH status site was affected. I thought it was supposed to be *completely* separate from everything else. My site was down for over four hours. It appears to be working now… but still, “network slowness” really does not appear to be the right terminology for this situation. What happened?
August 15th, 2007 at 4:41 pm
Down still here - email back up though.
August 15th, 2007 at 4:41 pm
@Fred
You do realize that DH is not an ISP, right?
August 15th, 2007 at 4:42 pm
They almost lost me with that last series of router problems, but I’m lazy and renewed my contract for another year. Yesterday I was down for an hour or so with a logfile overrun that they failed to catch. And today we have this.
If this gets any worse, I’m going to kiss the money goodbye.
Here are a few webhosts that others have suggested while waiting in the 5% line:
HostMySite
http://www.ace-host.net
Slicehost — $20/mo VPS
Site5
GeekStorage.com
http://www.cihost.com
crystaltech
mediacatch.com
http://www.aiso.net
Please add to it, or comment. I’m seriously in the market.
August 15th, 2007 at 4:43 pm
It is pretty crappy to call a problem resolved when it’s still obviously a problem. If the point of the blog is to help with support problems then you should be more genuine about the problem vs. saying it’s fixed before it’s time. I checked here first thinking that the problem was fixed since you guys state that in several places. You might cut down on your tickets if your customers didn’t have to second guess your messages.
August 15th, 2007 at 4:43 pm
hmmm… ISP = Internet Service Provider. Webhosting most definitely falls in that category since they provide services and resell bandwidth.
Not so much the issue at hand though.
August 15th, 2007 at 4:44 pm
The only site that is working so far seems to be the site owned by this troll that posted above complaining about “mexican” users - the same troll that says over and over the magic words: “move to another host”. Not only they are treating most of their users with poor quality services, but now they are starting to go a little further offending non-american users - they have no excuses left, so let’s offend “randomly” the users of sites that are “randomly” offline.
How many customers does DH have? 5% of them are offline at the moment. Do your math - it’s a lot of money spent on DH fees that is being wasted.
August 15th, 2007 at 4:45 pm
The main reason the servers are down is because the DH employees are drinking and partying. See those photo shoots on the homepage??
Employee owned ! and always a photo of DH employees having a good time with some chicks and beers in their 2 hands.
***won’t be employee owned soon***
Hey DH, how about giving us an extra yr free hosting ? Have been with DH for 2 yrs already
August 15th, 2007 at 4:49 pm
Yes, issue solved… all my sites die with 403 Forbidden! That way, no wonder there are no more network issues hehe
August 15th, 2007 at 4:49 pm
Go Daddy sounds good to me now.
August 15th, 2007 at 4:50 pm
HESTIA IS UP! HURRAY!
August 15th, 2007 at 4:50 pm
when this joke of a hosting company gets stuff working again, i am going to have them host a new site called http://www.dreamhostlicksballs.com and it will track and keep stats of the garbage we are dealing with.
August 15th, 2007 at 4:50 pm
my site was down yesterday too for about 2 hours, not sure if it’s a related issue. Today the downtime was about 6 hours, from 10:40 to 4:40.
August 15th, 2007 at 4:55 pm
when this joke of a company fixes this crap, i will have them host a new website call http://www.dreamhostlicksballs.com and it will track all of their terrible greatness.
August 15th, 2007 at 4:56 pm
For three days in a row my websites have been down, or webmail hasn’t been working or my email just plain old never makes it to its destination. I’m been a dreamhost customer for years but I don’t know how much more of this I can take. Seems like every couple months lately there is a multi day multi service outage.
August 15th, 2007 at 4:57 pm
I guess i’m on the 5% that isn’t important enough to actually fix.
Also, it is actually very obnoxious to set the status of this problem to “resolved” when, 2 lines later, you admit that it really hasn’t been resolved at all. Oh wait, i forgot, you were only talking about the important 95%…..carry on, then.
August 15th, 2007 at 5:00 pm
This says resolved, but it’s quite obviously not. Is there an ETA on -really- fixing this? I’d be far more inclined to be patient if the status up there didn’t say ‘resolved’ but I find that quite troubling since all my domains are still down (though on the positive side my mail appears to be up).
August 15th, 2007 at 5:02 pm
i am glad to see everyone has a great sense of humor. reading these posts have been a complete waste of time but very humorous!
August 15th, 2007 at 5:04 pm
these flamers are uninformed
there is no better hosting and support for this price
and there are many pricier where service and support are weaker
I consider it a waste of our collective support resource to flame these people. Take your money somewhere else. You will do worse
August 15th, 2007 at 5:04 pm
downtime is worth the post responses.
i
August 15th, 2007 at 5:05 pm
I LOVE that I am a new business and just sent out mass promotional material for my site today! I’m sure everyone is loving clicking on a link that doesn’t work!
These comments have made my day:
monkey Says:
August 15th, 2007 at 4:15 pm
I haven’t seen a beating like this since i left a banana in my pants and someone let a monkey lose. pull it together you fat fingers at DH
Bill Gates Says:
August 15th, 2007 at 3:41 pm
Dreamhost motherfuckers… you say that you solve the issuee.. everything still down.. I hope you died!!!!!
August 15th, 2007 at 5:07 pm
All the moaning about leaving to a different webhost is rather pathetic.
No one is stopping you.
But you won’t do it, because you know the dinner ain’t free elsewhere either.
If your business and income rely so heavily on your web site, then you’re an idiot to be using shared hosting for it anyway.
I paid $90 for 2 years of full hosting. That’s 12 cents per day. Do I expect 100% uptime? No.
When people defend DH, it’s not that they are defending the outages. No one likes outages. DH doesn’t like them, and we, their customers, don’t like them.
The big deal to me about DH is that the space and the features they provide, and their blazing fast tech support, are far better than I can expect for the price I pay. You think the outages are unbearable? Prepare to pay a lot more for the same features somewhere else. If it’s okay with you, then go ahead, move. You’ll be happier, I’ll be happier.
People like myself who have been through a lot of webhosts know how unpredictable webhosts can be. When you have 20+ domains, moving them all and setting up all the databases, email accounts etc is a huge pain in the ass. And when you move to a new host, you never know what you are going to get, especially in shared hosting.
If you want to use GoDaddy, for example, then go ahead and do it. Pay 10 bucks a pop for each domain registration when you transfer over, AND pay another 10 bucks per year for the WHOIS privacy protection - which DH provides for free. Just be aware that if you end up wanting to transfer your domain out from GoDaddy - and you picked the 10 dollar whois privacy option - you have to wait 60 days to do it. Nice, huh?
So many webhosts and registrars absolutely stop working with you when they know you are leaving their services. Helping you get out of your contract is not in their best interests, so the service, replies and help is slow-moving and practically non-existent.
You know how when you email tech support at DH, you actually get a real person replying back to you? It’s all automated replies at GoDaddy. This is the case with a lot of huge webhosts like GoDaddy. Lousy customer service is cheaper.
A good webhost is not one that has 100% uptime, because that doesn’t exist. A good webhost is defined by what they do when the network IS down.
DH is usually not as fast at this as I would prefer, but I get my 12 cents per day worth. If you don’t, feel free to move to GoDaddy and experience a whole new level of headaches. You won’t be missed. More server resources for the rest of us.
August 15th, 2007 at 5:11 pm
I understand occasional downtime and for the price it can’t be avoided. I too am in the 5% that is still down and am getting a bit frustrated. The length of this outage is horrible. DH, puulllease get this sorted out quickly!
August 15th, 2007 at 5:11 pm
very insightful Mike, i bet your facial expression looks like your sitting on a corn cob. all of us appreciate your novel.
August 15th, 2007 at 5:13 pm
good one monkey! you are great entertainment for the night!
August 15th, 2007 at 5:14 pm
By the way, anybody now how to set up ffmpeg on dreamhost with lamemp3, flvtoolv2, 3gp support?
Thanks.
August 15th, 2007 at 5:18 pm
Can you tell me when will the webservices be solved? We´re all losing money… Give us a explanation, please.
August 15th, 2007 at 5:18 pm
My sites are completely down!!!!!
August 15th, 2007 at 5:19 pm
Everyone in here is a buncha nerds!
August 15th, 2007 at 5:21 pm
LOL, i think this post would have gotten way more comments if dreamhoststatus.com was up during the fiasco.
August 15th, 2007 at 5:22 pm
I think that most of these comments will be deleted once they check them.
August 15th, 2007 at 5:23 pm
Where is the bitch? I just want fuck one and more bitches, right now, my dick hard.
Tell me where can i go???
August 15th, 2007 at 5:24 pm
the sausage fingers got me working. better go before it shuts down in an hour. t/u Jakcie…
August 15th, 2007 at 5:24 pm
Hmmm … I guess I’m in the unlucky 5%
August 15th, 2007 at 5:28 pm
i’m drunk and need fucking. Anyone want open your legs? Whatever how dirty you are, i’m in.
August 15th, 2007 at 5:29 pm
As of now the network is running at about 95%, we’re resolving the post for now while we continue investigating.
I can´t believe it!
August 15th, 2007 at 5:29 pm
LUCKY! -T/U MONKEY
August 15th, 2007 at 5:32 pm
Ah, fundip is up again, and so are all the sites there — back online! Thanks to the monkeys on duty, they managed to reboot the server faster than I could write a ticket explaining that fundip had the root mounted read-only…
August 15th, 2007 at 5:33 pm
I see that the last report states that the issue was resolved hours ago but it is not for me. It is now 8:33PM on the East Coast and my site has been down for the last 45 minutes. All was fine until about an hour ago.
August 15th, 2007 at 5:35 pm
I’ve been down for a little over 5 hours.
August 15th, 2007 at 5:36 pm
ISP = host??????
So, if I offer bananas and oranges for sale then I’m a supermarket, right?
LOL!!!
Get this - DH only offers web services, email services, domain registration services, and various goodies. Such does not constitute the internet, as there’s a lot more services (such as Point of Presence, uh, like dialup or gateway) that usually go along with what is commonly called internet service provider.
Oh wait - am I mistaken and ISP stands for Internet Services (plural) Provider? Methinks not.
So tell us wondermous of the knowing of comparitive downtimes, upon what do you base that assertation? Used to working for an ISP means, what, you got to monitor all the different hosts of your clients?
Has my page been clicked and then used to indicate I’m defending DH when my site is down? Guess what…. it’s not down. It was, for about two hours. Then all was good.
Downtime? Yeah - I was right in the middle of updating a mailing list on another domain, and it saved the message to the database but did not send out the email. That was when it first started slowing down this morning (about 10 or 11 PST). Meh. There wasn’t even any comments here yet. Other DH hosted accounts did or did not work, either the SQL timed out or the page just wasn’t there. Dunno about all those email machines, tho. One or two are checked regularly, and there was only a slight delay receiving email today. Once. But I could always get to the mail servers. I checked back later and saw 5 comments had been posted here, so I thought I’d get a giggle as I always do when reading these things. That’s when the trouble with dreamhoststatus started and hooooo boy I could only imagine how furious people were gonna get, clicking and refreshing and wondering why they can’t make a site work on a network that’s not working.
LOL!
The whole thing didn’t last long for me. Guess I’m lucky. Anecdotal evidence, to be sure. But at least I’m not going to claim that DH is the best or the worst host in the world for anybody who wants to do anything on the intertubes based solely on the experiences of little old me. That’s illogical.
Tho some of the comments today go way beyond illogical. Bordering on rude and vulgar. Neat. Not so entertaining this time.
August 15th, 2007 at 5:37 pm
the 5% say, “aye”
aye.
August 15th, 2007 at 5:39 pm
Dreamhost is the worst shared hosting company ever - except for all the other ones I’ve tried. Damn you Dreamhost, anyway.
Sigh. I’m really tired of switching hosts looking for greener grass. I can’t afford to go to a dedicated server. I’ve been here a couple years now because with Dreamhost, I actually have more features than I was looking for. Of course, the price is ridiculously low uptime (and glacial mysql speeds).
Please, please Dreamhost. Just a bit more balance. I’d give up some of the cool stuff you offer if you would just increase your uptime somewhat. I understand you can’t give us 5 9’s (99.999% uptime), but how about 99%? Try only being down 3.65 days a year. PLEASE!
God, why do I ALWAYS have to be in the 5% without access to my site? I love you…why do you hate me?
August 15th, 2007 at 5:39 pm
Hello Dreamhost Admins,
I was about to report that my Website is down when I noticed the announcement in the control panel. I appreciate the announcement and I hope you can resolve the problem soon.
I did a little digging and found that all Websites hosted on IP address 208.113.207.76 are down.
August 15th, 2007 at 5:39 pm
I’m kinda sorta confused as to how the ticket can be marked as Resolved and yet my sites are still down.
August 15th, 2007 at 5:42 pm
I´m thinking to ask my money back!!!
August 15th, 2007 at 5:45 pm
“Comments posted here may not be viewed by DreamHost staff at all. This is not a way to contact DreamHost.”
KEEKLEBERRIES
August 15th, 2007 at 5:47 pm
Thanks for resolving this guys! I echo what someone above said about being glad that it wasn’t my code slowing things waaay down.
August 15th, 2007 at 5:49 pm
I’M BACK!!!
August 15th, 2007 at 6:08 pm
I have lost over 4k dolars today. THANK you dreamhost.
August 15th, 2007 at 6:16 pm
@FUCK YOU: YEA RIGHT! WHATEVER!
August 15th, 2007 at 6:16 pm
Is this a dreamhost reseller? http://www.dreamhost-brasil.com/
Sounds as fake as the “it’s fixed” posts.
August 15th, 2007 at 6:17 pm
@FYOU
Its been repeated several times here, but if you had $4k at stake, couldn’t you have paid a bit more to get reliable hosting? You took the risk and came up empty.
August 15th, 2007 at 6:31 pm
I just read that DreamHost has 555,530 domains and 5% of that (if my math is right, lol) is 27,776.5 or a bunch of people in the dark. I work with % and I can tell you that 5% is a lot when you get up there in numbers. They need to do something about this.
August 15th, 2007 at 6:31 pm
Is this frequent in DreamHost? I’m thinking to get my money back.
August 15th, 2007 at 6:33 pm
My websites are still down….
August 15th, 2007 at 6:36 pm
@Leonardo
If you have signed up within 97 days, http://www.dreamhost.com/hosting-moneyback.html
Otherwise, you entered a contract with them that says they will do their best to provide a service and you will pay them for it.
August 15th, 2007 at 6:36 pm
http://www.columbuswiweather.com still not able to upload data every 10 minutes!
August 15th, 2007 at 6:36 pm
http://www.webhosting.info/webhosts/tophosts/global/?pi=1&ob=RANK&oo=ASC
there is the link I found that info at. (posted above)
August 15th, 2007 at 6:38 pm
Leonard - I have been with Dreamhost for over 5 years and there is a problem like this once every . . . . . . 5 years!
it is not a problem or I would be gone - I run a weather website that updates every 10 minutes and ok ok - once every years there is a network problem.
August 15th, 2007 at 6:41 pm
Mark Cohen has it right! At least there is an adult here! MAN - are all of your lives that pitiful that you get childish? Grow up for god sake!
August 15th, 2007 at 6:43 pm
@FYOU
I can’t get the picture of the Kelly Bundy, in a Married with Children episode cutting “k”s out of a magazine.
August 15th, 2007 at 6:49 pm
aeeeeeeeeeee
voltou essa merda!!!!
August 15th, 2007 at 6:55 pm
Just for the record, given an average month length of 30.5 days, 99% uptime means the service(s) can be down for about 7.5 hours per month.
August 15th, 2007 at 6:57 pm
My sites are back up!
August 15th, 2007 at 7:11 pm
Lets all cancel at the same time and see if they realize then they have a problem on their hands they should deal with. Maybe they should lose a lot of business to see how it feels
August 15th, 2007 at 7:11 pm
Sorry folks, that whole thing was my fault… I updated my site with a flash video using the Dreamhost media goodies and the whole data center went to shit!
Anyways, praise The Maker… mine have been back up for a coupla hours, but my files were downloading at less than 30kbps… now back up to 360! I think I’m gonna update my plan to two years!
August 15th, 2007 at 7:12 pm
FUCK YOU Says:
August 15th, 2007 at 6:08 pm
I have lost over 4k dolars today. THANK you dreamhost
Ya right
Making that kinda money you should have your own server…
August 15th, 2007 at 7:17 pm
THIS IS THE LAST STRA….. I’m kidding.
Thank you guys for being as forward as you can about the problems. I’d LOVE if you guys would tell us how many people actually leave after a major problem like this. I’d seriously love to know how many people back their anonymous internet babbling with actual removal of service.
Still a user, still a fan,
James Hatton
August 15th, 2007 at 7:19 pm
Joe Says:
“Ya right
Making that kinda money you should have your own server…”
I say if I’s makin that kinna money I wouldn’t even know my sites were down cause I wouldn’t be slavin at my computer… I’d be off somewheres.
August 15th, 2007 at 7:23 pm
My site is back up. Good work!
August 15th, 2007 at 7:26 pm
Maybe that crappy tag cloud in the new panel broughter down? My lord when’s somebody gonna put a stop to all that dang Internet 2.0 stuff. Bunch a hipsters. I sure do hope the Good Lord don’t reincarnate me into somebody like that Kevin Rose Digg dude in my next life cause I don’t wanna contribute to that horseshit.
August 15th, 2007 at 7:31 pm
My site is and blazing fast again. Only the second day of a paid year. Not a good way to start off business with me.
August 15th, 2007 at 7:33 pm
So, I guess I am still in the 5% that are still down. Work it our DH… please.
August 15th, 2007 at 7:44 pm
Hey yall, watch this… it’s a old time mountain music festival filmed in 1972 and it’s AWESOME!
Go to Google Video and search Morris Family Old Time
It’s 30 minutes long and can help the last 1.258% of yas pass the time while you wait on that sweet Dreamhost goodness to head yor way like that Good Lord lookin for passover lamb houses! Cept he aint gonna kill none of nobodys kids this time!
August 15th, 2007 at 7:49 pm
Carlos here..my site is finally up and running.
August 15th, 2007 at 7:57 pm
I’m switching to media temple. Good going.
August 15th, 2007 at 7:58 pm
To everyone complaining about losing money, I will repeat the mantra “consider dedicated hosting”.
I make money, work from home, but cannot afford the dedicated hosting. Over $300 a month? Just not within my budget. Occasional downtimes I live with and on shared hosting this will happen. And yes earlier this year I was stuck on a day where my business site was down and my staging area my client could not get to. Well, that’s the plight of the small guy. Maybe someday I’ll make enough to have dedicated hosting, but until then I deal with it. That’s life.
So to all of you rock-a-fellas…. deal with it.
I was in the 5% today. Gosh darn sucks-a-rooni it happens. Oh well.
I understand there are people here who actually lost money today and had to deal with angry clients. Been there myself before and I know it SUCKS. It’s what we go through using shared hosting. I feel for you.
I have client sites hosted with other companies and have 7 active sites through DH and have been with the blue and white for 7 years now. Am I going to move. Not yet, no. If Dreamhost seriously fucks me up, yea, but downtime happens with shared hosting.
Love what Mark said above:
“Just for the record, given an average month length of 30.5 days, 99% uptime means the service(s) can be down for about 7.5 hours per month.”
Cool, I have no problem with that. For the price. Damn! And with my rewards I don’t have to make monthly payments. It’s dirt cheap.
NOTE: a month ago I wrote to dreamhost because one of my sites was down, had to upload large files for a client. Support had my site up and running in less then an hour. Email response was back at me within 15 minutes. You can’t expect that on a huge outage, but for personal support, Dreamhost does, as wesley willils would say, whip the lammas ass!
AGAIN… if you’re making the big bucks on your site you can afford your own server.
August 15th, 2007 at 7:58 pm
My website can’t connect to MySQL…
August 15th, 2007 at 8:10 pm
The mouse gets the cheese, the mouse gets the cheese, hi-ho the derio the mouse gets the cheese….
August 15th, 2007 at 8:19 pm
We are back online. We have lost a lot today. I hope DREAMHOST will be on the responsability level to justify this outage. 9 hours? MAN, One can only hope tommorrow we have a really very good day.
August 15th, 2007 at 8:19 pm
If anyone’s still having problems, make sure you contact support through the control panel. Leaving comments here is a nice outlet, but it’s not a way to contact support.
BTW, my sites came back up around… 5:30? Just a few minutes before I left the house, so I’m not sure.
August 15th, 2007 at 8:22 pm
I’m not going to complain about over eight hours down time today - things like that happen, and overall the service I get is quite good for the price.
There is one little problem that is not acceptable, though: Marking the problem “RESOLVED” when it obviously is NOT resolved for a great many clients.
C’mon, guys, don’t lie to us. We can tell the difference between a working site and one that is catatonic, especially when it is ours.
Either admit this was marked resolved when it was not, and re-open it, or start a new report for everything that is still in a failed state.
BTW, what exactly WAS it you “fixed” to “resolve” this massive problem?
August 15th, 2007 at 8:34 pm
The problem is when they mark it resolved many clients out there will say, wait, huh, what? and see their website not working and then start contacting support… while they are contacting the support team that puts an additional load on the dreamhost team to not only fix the problems but also respond to all these support tickets… They would be best off redirecting the support ticket page to this blog when there is a major outage like this and leaving the issue unresolved until it is completely resolved…if people want to piss and moan at someone about there being an outage, allow them to do so after the issue is resolved, but bitching and moaning at dreamhost while the outage is occurring is not going to get the site back up any faster, its actually just going to keep it down longer… if you guys had just left the post alone until all sites were back up and redirected the contact support page to the post itself you would have been able to resolve the issue much faster, sigh…i cant complain about lost money or visitors because it should be back up tomorrow and all is fine..plus visitors will come back.. what hurts me most is the seo aspect that all the google/yahoo/msn bots have not seen my sites for over 8 hours, and my search rankings fall, and this problem actually affects me up to a month from now, not just today…
August 15th, 2007 at 8:55 pm
the fates…..
the fates seem to be at work again. just as we (my fellow admin “guru” and i) were about to initiate the move to using google apps we ran into the brick wall that can be dreamhost. don’t get me wrong… i love dreamhost; i really do. but it’s amazing to me that when the stuff hits the fan it hits hard and fast. and it seems to drag it’s arse out really long. whatever, though. once we’ve got our MX servers changes i doubt we’ll have any problems whatsoever. every issue i’ve ever had with dreamhost has been with email. but when i’ve had my MX servers hosted elsewhere i’ve never had a problem. ever.
anyway… today was a strange exception. no access to the control panel. no access to the status site. makes me wonder if california is about to fall off the planet. yeah, right.
August 15th, 2007 at 9:06 pm
Well I just signed up yesterday. I’m on lancer.dreamhost.com and not sure what my mysql server is. Well I’ve been uploading tons of data moving two joomla installs over with database and everything. My site never went down for a minute. Mysql was up all day too. It wouldn’t have mattered if mine was down because it’s not crucial by any means. Just thought I would leave a positive note.
August 15th, 2007 at 9:18 pm
I’m having my best traffic day in weeks. Must be all the other sites down, Thanks, DH!!
August 15th, 2007 at 9:37 pm
Please don’t mark issues as resolved when they are not. This is just poor form.
Issues I can accept, but saying something is fixed when it is not for an SLA or what ever really is wrong.
Cheers
August 15th, 2007 at 10:09 pm
One of my sites was still down a few minutes ago, and I finally decided to contact support. A tech support guy named James got back to me in less than 60 seconds and had already restarted my server instance to fix the issue.
As much as we all like to gripe about downtime, this is a great reminder of why we chose DreamHost to begin with. Their responsiveness to support inquiries is top notch.
August 15th, 2007 at 10:22 pm
Good Job…DH
DH is stll the best….you want to go daddy..go ahead.
All is cool now
Hey Shit happens!!! and no one dies.
August 15th, 2007 at 10:48 pm
I have an account with dreamhost and another account with Versaweb. If you want a dedicated machine, Versaweb seems good to me, I have my site there throttled down to 3Mb/s at the moment (because I get 10Mb/s throughput at times, and I want to keep things under the 1.5TB limit I have) but I can tell you that dreamhost can say that you get a billion trillion bytes a month but you will never get that kind of throughput from their servers, so it’s an empty promise.
If you want a fast server, than Dreamhost might not be the answer for you, that’s just the way it is.
However, Dreamhost does offer some nice services for the price. I like the dreamhost for some things, and for other things I have a dedicated server. If you have a critical business, it’s up to you to create the backups and things, and ideally have machines at multiple locations for redunancy. I do wish that Dreamhost had faster servers, but if you want servers that have better throughput, you probably need to look elsewhere.
Dreamhost is a good deal for a shared server, it’s not a dedicated server, if you want one, go and get one.
August 15th, 2007 at 11:56 pm
Thank GAWD! My domain registration transfer just went through the same time my panel came back up. My sites are FULLY workin again and life be good for this eve! Dreamhost is a wonderful refuge. Some of yall’s just spoiled, and some just flat out full of shit! Thank The Maker for the handful that aint!
Did yall watch that old time music festival I showed you how to find?
August 16th, 2007 at 12:20 am
hi all.
i’m come from Chinese and using dreamhost
the hosting so low now
= =”
August 16th, 2007 at 1:22 am
My site just went down about an hour ago! I have had an EXCELLENT experience with Dreamhost and appreciate their prompt handling of this matter. I will never understand people leaving vulgar comments on a site like this! Stuff happens, no reason to use bad manners!
August 16th, 2007 at 5:30 am
DreamHost is the best host I’ve been with. I’m happy with their shared hosting, and I expect downtime. If you really want to host yourself a massive dynamic website with 5000 visitors an hour, etc. then GO BUY YOURSELF A DEDICATED SERVER! Geez, $7.95/mo is great for a small business, personal site, but rule ONE is not to put any important $1,000/hr business on a shared server!
August 16th, 2007 at 5:45 am
I have email issues almost daily. I only have a few email accounts for some people and they tell me darn near everyday that the squirrel is down again. argh!!! I’ve just about had enough of this crap. I guess you get what you pay for.
August 16th, 2007 at 6:41 am
We’ve been down as well since yesterday. We are going to lose a lot of our traffic this way.
Paul
August 16th, 2007 at 6:50 am
You’re not down Paul.
August 16th, 2007 at 8:46 am
Well this sucks my site is up again now I have to do some work
August 16th, 2007 at 9:32 am
well… there goes webmail again.
August 16th, 2007 at 9:41 am
Webmail is out again
ERROR
Error connecting to IMAP server: localhost.
110 : Connection timed out
Go to the login page
August 16th, 2007 at 9:42 am
It was a lie. This site sits on Dreamhost servers. It went down because Dreamhost also went down.
*******************
Registry Data
ICANN Registrar: NEW DREAM NETWORK, LLC
Created: 2006-04-11
Expires: 2008-04-11
Registrar Status: ok
Name Server: NS1.DREAMHOST.COM
Name Server: NS2.DREAMHOST.COM
Name Server: NS3.DREAMHOST.COM
Whois Server: whois.dreamhost.com
August 16th, 2007 at 9:43 am
Aaaaaaand webmail just bit the dust again. Plz to be fixing, Dreamhost. I don’t want to have to do actual work at work.
August 16th, 2007 at 9:50 am
ricky tikky tavvy You’re wrong. The nameservers are the dreamhost’s ones (this is the mistake, must use others, because this kind of fails, but the server is hosted by other provider:
$ dig dreamhoststatus.com
; > DiG 9.3.4 > dreamhoststatus.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER
August 16th, 2007 at 9:51 am
Yep - webmail is down again.
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