RESOLVED Network Slowness

Best of luck nailing it down, guys! As a network admin myself, I know how frustrating these sorts of things can be.

-Andy

Why is dreamhoststatus.com itself going up and down? I thought this was on a different network…?

Also, I’ve gone through refresh hell to post this comment.

All my sites are up and down up and down, then sql will be down and sites up and then email down and site down…. just craziness!!!

Let us know what is happening!!! i have been having issues ALL day!

@ Andy - Totally agree with you (my profession also) and sometimes it can be solved in a matter of minutes, other times you just need to dig a little deeper….

@ Carlos - If you’re losing money get a dedicated with redundant connection. You will be on your own network (Dreamhost uses clusters so the network is a little more complicated). As for MySQL, again, go dedicated, that way you have your own machines resources, at the moment you are using SHARED hosting….

That does it, we’re switching hosts…two days in a row with multiple hours in which we were unable to access e-mail? Completely unacceptable.

Our site has now been completely unresponsive for an hour and a half. Is there any estimate AT ALL on when this will be resolved?

Not a good time to introduce my friend Chris to dreamhost then

Hang-up after hang-up. We can´t go on like this. Please improve your sistem or do something, this is getting realy anoying.

Web pages down since 11:30 am. Please resolve this Dreamhost.

Oh god not more down time. I just had my site taken offline for 24 hours as I was getting too much traffic from digg.com:

Hello,

Unfortunately, I was forced to disable the http service on your
vanillamints.com domain just now. The site is flooded with concurrent
connections, and it saturated the network between your machine and the
file server and almost crashed the server (the load was over 250, while
we need it around 5 to be stable). This sort of activity is for dedicated
servers, not shared ones, sorry. The machine load came down after
I killed the apache service, but now I have to give a new IP to the apache
your domain was on, as the requests are still coming in to the old one
and no other sites can be loaded. I won’t be able to enable your service
until the hits die down a bit. Sorry I had to take this route, but I had
to consider all the other customers on your apache web service and
server.

I am seriously considering going to a better host, lately all I have had is downtime, downtime and more downtime oh and ÜBER slowness.

Can we get a time frame? I need to make some choices… an update would be nice.

I am one of the 5% that doesn’t work.

I must be part of that 5%, too. I have nothing on the websites… though email is working again…

Still not working for me, a long long time down, and is not the first time.

Not so happy with the service…

It seems that my shared server has been having severe slow-downs for about a week now…and, yes, along with Elena I am one of the “5%”.

And, like any outage, it’s always a critical time for someone. In this case, me.

Thanks for resolving this. As it is we had to use a Yahoo address to send out some ship orders that had to be on the east coast by close of business. Would you mind posting some details of what went wrong and what has been done to limit the possibility of it happening again? I would feel much better about these problems if I felt they were receiving permanent, strong fixes each time. I recognize that costs money and writing about it to us costs the time of your employees, but I think a lot of people here would appreciate it.

Elliott, the same problem as you…

I really wish my phone would stop chiming. Every time my sites go down, I get a text message to tell me. So far, I have received at least 30 messages.

we’re in the 5% too… …hopefully, the problem gets resolved soon, growing weary of “site’s down” alerts…

All sites down since 3pm EST. When will this be fixed?

Yeah, my sites still aren’t up either.

I guess I am in the 5% too

Although none of my websites were actually down, they did take a seriously long time to load.

Nonetheless, I still favor dreamhost, and considering it was about 2 months since something like this happened, it’s all cool with me.

You have to learn to take the good with the bad.

Looks like lots of us are in the “5%” category.

Alright, who’s trying to inflate their metrics by closing this thing early?

if you boners are whining about losing so much money, why not put your site somewhere that doesnt cost a few bucks a month? if it is mission critical, and you’re making enough money to cry about it here, you’d spend the dough elsewhere. you kids aren’t losing any money you couldn’t easily find in change on the sidewalk. that being said, the only people to complain are going to be the people that have problems… you think they only have a couple hundred customers? thousands and thousands of customers, 5% could be quite a few people still. my site is still down, but its not a critical site and nothing i’ve come here to whine about “losing money” over. it would be nice if my site was up, but in the meantime, watching the teens cry that their money-making blogs are down is amusing enough to pass the time.

Thanks for fixing it so fast!

Those who are whining… If you really have such important websites, what the hell are you doing on a shared hosting service??? You have multiple options — get a server of your own, go for Dreamhost’s private hosting service… etc. Stop whining!

I am in the 5%,,,,

i am losing money,,,

if am i feel “COOL”????????/

?????
??????????????????????????????

go to ¨&%$¨&#$@&(*%&!@&#¨*#$*&(!!!!!!!!!!!!!!!!!

(bad day)

Dreamhost motherfuckers… you say that you solve the issuee.. everything still down.. I hope you died!!!!!

Dreamhost get it together or I’m gone.

not solved, all my sites is down

Ronda suck my cock…. so that means that you dont deserve good service…. we are paying money this isnt free… fucking bitch

Pues mi blog sigue abajo abra que esperar, creo que soy parte del 5 % restante jaja

The posting at dream host staus is confusing saying the problem is resolved.
As of 15:10 pacific, it’s not resolved.
http://www.dreamhoststatus.com/
Resolved: Yes

My homepage is there but the /wiki is gone

The server test seems to be out too.

Thanks speedy dreamy technicians

If you guys are losing money get another shared server like ipower that way one goes down the other picks up thats what i do and one servers in california the other florida, so if one side of the country goes out the other picks up.

Kris.
I’m sure they are doing their best to fix the problem. Your complaints will not help fix things. I’m sure they’re on top of it. All my sites are down too mind you. There are other hosts out there to consider but hang in there.

MIENTRAS ESTE PAYASO CREE QUE ES GRACIOSO, the real websites are down because of this “slownes” that in fact is an outage. Sorry dreamhost but this is not the real deal. You are not hosting “facebook” like sites. Who is going to pay the money we are losing today?

BTW: about the mysql, SLOW. Send all us a request for 5 aditional dolars. You´l get some cash to pay the bandwidth. Do something.

Saludos.

I don’t mind the occasional outages. They are pretty rare for me so I guess I am lucky and Popcorn stays up a lot, I dunno. Today’s outage was the only one I’ve experienced with my sites in months to actually be long enough to be really noticeable.

I’ve been with DH since spring 2006 and my experience so far has been positive. I have had many web hosts since I started with my own domains, which was 7-8 years ago. DH has been the only one who has fast and friendly tech support, and features you get are more than you paid for.

The only problem I have with DH is that for no apparent reason, MySQL runs slow as hell. It has nothing to do with PHP, it’s a database server issue. Either the servers aren’t optimized and configured correctly, or they are simply way too overcrowded. When you have a slow DB back-end, your sites will bog down right with it.

I don’t mind the occasional outages. What I do mind, is that when the outage is over and things are back to normal, the sites that utilize a database still run unreasonably slow.

I guess whatever runs inbound email is part of that 5%, lol.

I must agree, this has not been resolved….

I understand that we get what we pay for with dreamhost, and I’m not particularly annoyed at the occasional outage.

What is annoying though is that they mark the status of the problem as “Resolved” when it clearly is not resolved for most users. That just makes it look like they’re ignoring our problems and pisses people off. Please, be a bit conservative. Wait until everything is running smoothly for a while until you tell everyone that everythings fine and dandy.

This is not fixed. My site is still down.

That’s it for me:

- DH Status is even down (wtf?)
- slow sites for the last month
- email’s up and down
- total system outage today for *hours*
- WHY IS THIS ISSUE CODED AS “RESOLVED” WHEN LOTS OF CUSTOMERS ARE OBVIOUSLY STILL DOWN??!?!?!

I thought that the point of DH was cheap, *reliable* hosting.

Off to Media Temple it is…

It sounds like everyone is getting rich off the internet but me…all you poor poor folks losing oh so much money all the time.

And am I losing my mind or was every internet cash cow listed here Mexican/Spanish? Take a look…”Carlos”, “Luis”, “Marcos”, “Igneous”. It’s loco! Even more odd–no one listed URLS for these money-printing-machine web-sites!

And who KNEW that “Bill Gates” was such a Neanderthal.
Dude…did learn English in a bar or prison? Increase your meds…

jjgeme,
what? are you telling us that you trust dreamhost with your backups and don’t have a local copy of the data hosted on DH ???
yeah… ;p

To the people who are finding it somehow suspicious that “so many of us” are in the 5% that are still affected: have you considered the possibility that that 5% are the ones who are hitting the status page again and again looking for an update? The rest of us probably just checked our sites, found they were OK, and went on with life. OF COURSE the people commenting are disproportionately likely to be the people who are still having problems!

FWIW, I’ve been with Dreamhost for something like 8 or 9 years now (I think — I’ve kind of lost track), and I’ve also hosted client sites with a variety of other hosts, either because the client in question already had a host before coming to me, or in some cases because they needed something specific that Dreamhost didn’t offer (most often: PostgreSQL). And you know what? EACH AND EVERY ONE of the shared hosts I’ve dealt with has had the occasional really annoying episode of prolonged downtime. None of them have ever been perfect. You simply do not get guaranteed 100% uptime on a shared host, because you have no control over what the other sites on your server may be doing, and neither does the host.

While I’ve had a few frustrations with Dreamhost from time to time (as with any long-term relationship, be it with an individual or a company), on the whole I’ve found them more responsive, more communicative and quicker to fix things than just about any other host I’ve dealt with, and they remain my favourite of all the ones I’ve dealt with, and the first one I still recommend to clients.

I do, however, like to make sure that clients know that NO shared hosting plan is going to be 100% perfect, and that occasional downtime is a fact of life. If they are not comfortable with that, I recommend a dedicated server with a redundant connection. Most of them, once they take a look at the price of that, decide they can live with a little downtime now and then.

I do understand people being angry. Things like this are always frustrating, even if you know it’s inevitable they’ll happen once in a while. But that does not mean that you are getting ripped off, not getting what you paid for, etc. It’s not like there’s only two options, where you pay money and get absolutely flawless perfect service or you get occasional problems and therefore should have your service free. Web hosting covers a very wide range, in terms of both cost and levels of service, and inexpensive shared hosts like Dreamhost are at the lower end of that. You ARE getting the service you’re paying for, in other words. You’re paying low rates, and thus you are not getting 100% up time, nor is there any reason why you should expect it at those prices.

For a “budget” (relatively low-end) host, Dreamhost generally has better reliability, features, and service than the vast majority of others I’ve dealt with, so frankly, even when things aren’t going perfectly, and even when I’m annoyed that they aren’t, I try to keep that in mind and realize that on the whole, when you look at the entire range of time I’ve been with them, I feel satisfied that I am, in fact, getting a pretty good deal here.

Fred,
I’m new to this web site business and My web designer did all the work for me, since it had few problem before, I’m so pissed and thinking get a new designer and change the host also, but I have no idea how to do it, as you mentioned to back up the data and so on.

Hi,

Hestia is down. I can’t web nor ftp nor ssh.

help? help!

I haven’t seen a beating like this since i left a banana in my pants and someone let a monkey lose. pull it together you fat fingers at DH

I agree with you continuum, but it didn’t take dreamhost very long to get THEIR front page up and running well and to mark this resolved. Guess it’s the fuck you attitude that is coming across, not necessarily the bang you get for you buck.

My DH sites have been down all day that I can see. Losing money, etc. But meh, Dreamhost still rocks and I’m not about to freak out.

Sure it sucks, but I know they’re doing what they can to fix things.

My mission critical sites are on dedicated servers - $200/month.

To everyone who’s complaining, or swearing, for that matter: you are such a bunch of whiners.

There’s no such thing as 100% uptime. There’s no such thing as a flawless network. If you had ANY experience in computing outside creating a Frontpage website and drag & dropping it to a remote server, you would be aware of this.

Instead of bashing DreamHost and threatening to switch hosts, you should be thankful that they at least have the courtesy of keeping this blog updated, so you know what’s going on and so you can be sure that they are working to fix it. Have you ever considered that other hosts don’t provide such a service, and thus you wouldn’t even know it if your site was offline? As great as this blog is, it also fuels the distorted view that DreamHost has outages all the freaking time.

I recommend that everyone who can’t stop bitching about these minor issues, switch hosts as soon as possible. I’m sure you’ll find the grass isn’t as green on the other side as you think it is. And while you discover that, at least you won’t be wasting everybody’s time here.

DreamHost, thanks for keeping us posted and working hard on a solution.

DreamHost, thanks for keeping us posted and working hard on a solution. BUT PLEASE FIX IT SOON!!!! I’LL SEND A STACK OF BEER WHEN U FIX IT!

what does “resolving the post” mean?

I sent myself several emails from a different account today and I am missing 3 of them. Does this mean that I have lost email during this outage?

Get off DH coattails. It’s business you DH supporting morons. And they should be sending you the beer, not the other way around. Save all the grass in greener crap, too many companies are let of the hook for semi decent service.

@Ray - in most cases email that cannot be delivered keeps getting an attempted delivery at regular intervals until it expires. The missing emails will probably land in your inbox by tomorrow at the latest.

I agree. 1, 2 or hell 3 hours of down time, fine. But DH is getting worse and this “resolved” issue is duck shit.

Hey…sites are slow, but they are starting to respond…woot!

I don’t quite understand why, like many other people here, the DH status site was affected. I thought it was supposed to be *completely* separate from everything else. My site was down for over four hours. It appears to be working now… but still, “network slowness” really does not appear to be the right terminology for this situation. What happened?

@Fred

You do realize that DH is not an ISP, right?

It is pretty crappy to call a problem resolved when it’s still obviously a problem. If the point of the blog is to help with support problems then you should be more genuine about the problem vs. saying it’s fixed before it’s time. I checked here first thinking that the problem was fixed since you guys state that in several places. You might cut down on your tickets if your customers didn’t have to second guess your messages.

The only site that is working so far seems to be the site owned by this troll that posted above complaining about “mexican” users - the same troll that says over and over the magic words: “move to another host”. Not only they are treating most of their users with poor quality services, but now they are starting to go a little further offending non-american users - they have no excuses left, so let’s offend “randomly” the users of sites that are “randomly” offline.

How many customers does DH have? 5% of them are offline at the moment. Do your math - it’s a lot of money spent on DH fees that is being wasted.

Yes, issue solved… all my sites die with 403 Forbidden! That way, no wonder there are no more network issues hehe

HESTIA IS UP! HURRAY!

my site was down yesterday too for about 2 hours, not sure if it’s a related issue. Today the downtime was about 6 hours, from 10:40 to 4:40.

For three days in a row my websites have been down, or webmail hasn’t been working or my email just plain old never makes it to its destination. I’m been a dreamhost customer for years but I don’t know how much more of this I can take. Seems like every couple months lately there is a multi day multi service outage.

This says resolved, but it’s quite obviously not. Is there an ETA on -really- fixing this? I’d be far more inclined to be patient if the status up there didn’t say ‘resolved’ but I find that quite troubling since all my domains are still down (though on the positive side my mail appears to be up).

these flamers are uninformed
there is no better hosting and support for this price
and there are many pricier where service and support are weaker

I consider it a waste of our collective support resource to flame these people. Take your money somewhere else. You will do worse

I LOVE that I am a new business and just sent out mass promotional material for my site today! I’m sure everyone is loving clicking on a link that doesn’t work!
These comments have made my day:
monkey Says:
August 15th, 2007 at 4:15 pm
I haven’t seen a beating like this since i left a banana in my pants and someone let a monkey lose. pull it together you fat fingers at DH
Bill Gates Says:
August 15th, 2007 at 3:41 pm
Dreamhost motherfuckers… you say that you solve the issuee.. everything still down.. I hope you died!!!!!

I understand occasional downtime and for the price it can’t be avoided. I too am in the 5% that is still down and am getting a bit frustrated. The length of this outage is horrible. DH, puulllease get this sorted out quickly!

good one monkey! you are great entertainment for the night!

Can you tell me when will the webservices be solved? We´re all losing money… Give us a explanation, please.

Everyone in here is a buncha nerds!

I think that most of these comments will be deleted once they check them.

the sausage fingers got me working. better go before it shuts down in an hour. t/u Jakcie…

i’m drunk and need fucking. Anyone want open your legs? Whatever how dirty you are, i’m in.

LUCKY! -T/U MONKEY

I see that the last report states that the issue was resolved hours ago but it is not for me. It is now 8:33PM on the East Coast and my site has been down for the last 45 minutes. All was fine until about an hour ago.

ISP = host??????

So, if I offer bananas and oranges for sale then I’m a supermarket, right?

LOL!!!

Get this - DH only offers web services, email services, domain registration services, and various goodies. Such does not constitute the internet, as there’s a lot more services (such as Point of Presence, uh, like dialup or gateway) that usually go along with what is commonly called internet service provider.

Oh wait - am I mistaken and ISP stands for Internet Services (plural) Provider? Methinks not.

So tell us wondermous of the knowing of comparitive downtimes, upon what do you base that assertation? Used to working for an ISP means, what, you got to monitor all the different hosts of your clients?

Has my page been clicked and then used to indicate I’m defending DH when my site is down? Guess what…. it’s not down. It was, for about two hours. Then all was good.

Downtime? Yeah - I was right in the middle of updating a mailing list on another domain, and it saved the message to the database but did not send out the email. That was when it first started slowing down this morning (about 10 or 11 PST). Meh. There wasn’t even any comments here yet. Other DH hosted accounts did or did not work, either the SQL timed out or the page just wasn’t there. Dunno about all those email machines, tho. One or two are checked regularly, and there was only a slight delay receiving email today. Once. But I could always get to the mail servers. I checked back later and saw 5 comments had been posted here, so I thought I’d get a giggle as I always do when reading these things. That’s when the trouble with dreamhoststatus started and hooooo boy I could only imagine how furious people were gonna get, clicking and refreshing and wondering why they can’t make a site work on a network that’s not working.

LOL!

The whole thing didn’t last long for me. Guess I’m lucky. Anecdotal evidence, to be sure. But at least I’m not going to claim that DH is the best or the worst host in the world for anybody who wants to do anything on the intertubes based solely on the experiences of little old me. That’s illogical.

Tho some of the comments today go way beyond illogical. Bordering on rude and vulgar. Neat. Not so entertaining this time.

Dreamhost is the worst shared hosting company ever - except for all the other ones I’ve tried. Damn you Dreamhost, anyway.

Sigh. I’m really tired of switching hosts looking for greener grass. I can’t afford to go to a dedicated server. I’ve been here a couple years now because with Dreamhost, I actually have more features than I was looking for. Of course, the price is ridiculously low uptime (and glacial mysql speeds).

Please, please Dreamhost. Just a bit more balance. I’d give up some of the cool stuff you offer if you would just increase your uptime somewhat. I understand you can’t give us 5 9’s (99.999% uptime), but how about 99%? Try only being down 3.65 days a year. PLEASE!

God, why do I ALWAYS have to be in the 5% without access to my site? I love you…why do you hate me?

I’m kinda sorta confused as to how the ticket can be marked as Resolved and yet my sites are still down.

“Comments posted here may not be viewed by DreamHost staff at all. This is not a way to contact DreamHost.”

KEEKLEBERRIES

I’M BACK!!!

@FUCK YOU: YEA RIGHT! WHATEVER!

@FYOU
Its been repeated several times here, but if you had $4k at stake, couldn’t you have paid a bit more to get reliable hosting? You took the risk and came up empty.

Is this frequent in DreamHost? I’m thinking to get my money back.

@Leonardo
If you have signed up within 97 days, http://www.dreamhost.com/hosting-moneyback.html

Otherwise, you entered a contract with them that says they will do their best to provide a service and you will pay them for it.

http://www.webhosting.info/webhosts/tophosts/global/?pi=1&ob=RANK&oo=ASC

there is the link I found that info at. (posted above)

Mark Cohen has it right! At least there is an adult here! MAN - are all of your lives that pitiful that you get childish? Grow up for god sake!

aeeeeeeeeeee

voltou essa merda!!!!

My sites are back up!

Sorry folks, that whole thing was my fault… I updated my site with a flash video using the Dreamhost media goodies and the whole data center went to shit!

Anyways, praise The Maker… mine have been back up for a coupla hours, but my files were downloading at less than 30kbps… now back up to 360! I think I’m gonna update my plan to two years!

THIS IS THE LAST STRA….. I’m kidding.

Thank you guys for being as forward as you can about the problems. I’d LOVE if you guys would tell us how many people actually leave after a major problem like this. I’d seriously love to know how many people back their anonymous internet babbling with actual removal of service.

Still a user, still a fan,
James Hatton

My site is back up. Good work!

My site is and blazing fast again. Only the second day of a paid year. Not a good way to start off business with me.

Hey yall, watch this… it’s a old time mountain music festival filmed in 1972 and it’s AWESOME!

Go to Google Video and search Morris Family Old Time

It’s 30 minutes long and can help the last 1.258% of yas pass the time while you wait on that sweet Dreamhost goodness to head yor way like that Good Lord lookin for passover lamb houses! Cept he aint gonna kill none of nobodys kids this time!

I’m switching to media temple. Good going.

My website can’t connect to MySQL…

We are back online. We have lost a lot today. I hope DREAMHOST will be on the responsability level to justify this outage. 9 hours? MAN, One can only hope tommorrow we have a really very good day.

I’m not going to complain about over eight hours down time today - things like that happen, and overall the service I get is quite good for the price.

There is one little problem that is not acceptable, though: Marking the problem “RESOLVED” when it obviously is NOT resolved for a great many clients.

C’mon, guys, don’t lie to us. We can tell the difference between a working site and one that is catatonic, especially when it is ours.

Either admit this was marked resolved when it was not, and re-open it, or start a new report for everything that is still in a failed state.

BTW, what exactly WAS it you “fixed” to “resolve” this massive problem?

the fates…..

the fates seem to be at work again. just as we (my fellow admin “guru” and i) were about to initiate the move to using google apps we ran into the brick wall that can be dreamhost. don’t get me wrong… i love dreamhost; i really do. but it’s amazing to me that when the stuff hits the fan it hits hard and fast. and it seems to drag it’s arse out really long. whatever, though. once we’ve got our MX servers changes i doubt we’ll have any problems whatsoever. every issue i’ve ever had with dreamhost has been with email. but when i’ve had my MX servers hosted elsewhere i’ve never had a problem. ever.

anyway… today was a strange exception. no access to the control panel. no access to the status site. makes me wonder if california is about to fall off the planet. yeah, right.

I’m having my best traffic day in weeks. Must be all the other sites down, Thanks, DH!!

One of my sites was still down a few minutes ago, and I finally decided to contact support. A tech support guy named James got back to me in less than 60 seconds and had already restarted my server instance to fix the issue.

As much as we all like to gripe about downtime, this is a great reminder of why we chose DreamHost to begin with. Their responsiveness to support inquiries is top notch.

I have an account with dreamhost and another account with Versaweb. If you want a dedicated machine, Versaweb seems good to me, I have my site there throttled down to 3Mb/s at the moment (because I get 10Mb/s throughput at times, and I want to keep things under the 1.5TB limit I have) but I can tell you that dreamhost can say that you get a billion trillion bytes a month but you will never get that kind of throughput from their servers, so it’s an empty promise.

If you want a fast server, than Dreamhost might not be the answer for you, that’s just the way it is.

However, Dreamhost does offer some nice services for the price. I like the dreamhost for some things, and for other things I have a dedicated server. If you have a critical business, it’s up to you to create the backups and things, and ideally have machines at multiple locations for redunancy. I do wish that Dreamhost had faster servers, but if you want servers that have better throughput, you probably need to look elsewhere.

Dreamhost is a good deal for a shared server, it’s not a dedicated server, if you want one, go and get one.

hi all.
i’m come from Chinese and using dreamhost
the hosting so low now
= =”

DreamHost is the best host I’ve been with. I’m happy with their shared hosting, and I expect downtime. If you really want to host yourself a massive dynamic website with 5000 visitors an hour, etc. then GO BUY YOURSELF A DEDICATED SERVER! Geez, $7.95/mo is great for a small business, personal site, but rule ONE is not to put any important $1,000/hr business on a shared server!

We’ve been down as well since yesterday. We are going to lose a lot of our traffic this way.

Paul

Well this sucks my site is up again now I have to do some work

Webmail is out again
ERROR
Error connecting to IMAP server: localhost.
110 : Connection timed out
Go to the login page