Comments on: DONE! Emergency router upgrade

By: Alan H.

Alan H. — Fri, 24 Aug 2007 00:30:28 +0000

Whew. Moe’s gone… Time to turn everything back on. Thanks DH!

By: Alex

Alex — Wed, 22 Aug 2007 03:30:18 +0000

Is anyone else experiencing any issues with their hosting? My server appears to be down?

By: Chuck

Chuck — Wed, 22 Aug 2007 00:34:59 +0000

You know what? Instead of you DH’ers pretending to be customers and writing fake comments here about how you’ve “been with nightmare host for x years and this is your FIRST outage” (man, am I getting sick of reading overused line): maybe you could use that time to set up a PHONE SUPPORT system and you could actually allow your CUSTOMERS to call you.

We’re not giving you our money because we’re nice. We’re paying for a service. You don’t do a good job at providing it.

By: jason

jason — Mon, 20 Aug 2007 06:30:23 +0000

Thanks for the update guys and for only marking stuff resloved when it is resolved:)

Thanks for keeping us in the loop.

By: Bill

Bill — Sun, 19 Aug 2007 17:09:38 +0000

Just an update to a post I left earlier. I’m using smokeping (using http requests and also curl to pull a page) to monitor my site, and I’ve had about 4 outages of .5 to 1.5 hours since yesterday (see gaps in graph after page load time spikes):

http://billcomisky.com/tmp/recent_downtime.jpg

I am in contact with support, it just hasn’t helped so far.

By: Roach

Roach — Sun, 19 Aug 2007 14:55:24 +0000

@Daniel:

I agree, in a way. I’ve been here a long time. Once DH started doing downhill and I realized you can’t actually use DH for anything professional, I moved my business to a dedicated server and just downgraded my DH account to the $10/month one and keep it for vanity domains, goofing around, and what not. And for $10 a month, you do get a lot of features - no one has ever denied that. Unfortunately, those features are useless when they aren’t available for days at a time.

I’ve sold my business, so DH is now my only host again … and I don’t mind so much now when they have these huge disasters because nothing I have on DH is critical. But not having my personal email for days at a time (which is not uncommon) is still annoying. Or not being able to send email to AOL or Earthlink because DH got themselves blacklisted … also annoying.

Anyone paying more than $10 for DH (any plan other than the base one) really is getting screwed. They (DH) sell a “strictly business” plan for $80 a month … this is not $80 a month reliability. And anyone running an actual business here is just … asking to lose money.

As I said - all the bargain basement hosting companies are going to have reliability problems - people here paying $10 are getting a good deal in terms of price:performance and moving somewhere else that charges $10/mo isn’t going solve their problems. I just wish there was a hosting company like the DH of old where you paid a bit more for a shared host (but less than a dedicated server) and got some reliability along with a decent feature set. I can’t find one of those any more and it’s a shame.

- Roach

By: Daniel

Daniel — Sun, 19 Aug 2007 13:13:35 +0000

Or, some of us have been with Dreamhost so long now, that whatever minor outages we do experience — on the older, more stable machines and network — demonstrate to us why it is we love Dreamhost and remain with relatively little complaint.

Not to mention that thing about the cumulative enhancements we get — and that whole Files Forever thing. It’s kinda sweet what Dreamhost has done for us over the years.

I’d love to see Media Temple come close to matching what Dreamhost offers its customers [at the price!] — and without the same outage record. Please. Been there once — never again.

By: Roach

Roach — Sun, 19 Aug 2007 05:31:51 +0000

@number-six:

Yeah, I was wondering that myself, Not to mention the two major core router failures in … 2005 I think it was? Anyone who says they’ve been here for years and have never had an outage … is lying. Their (DH’s) entire network has failed multiple times per year for the last 3 years. Email has been out about as often.

- Roach

By: number-six

number-six — Sun, 19 Aug 2007 01:04:22 +0000

Amazing how many of the sycophants that have been at DH “for years” managed to have their servers stay powered up during the power outages in 2005, 2006 & 2007 (which took the entire facility down) and also managed to be unaffected by the multiple DNS failures in the last couple of years.

Clean living I guess.

By: why

why — Sun, 19 Aug 2007 01:02:03 +0000

So is there any sane explanation for why an emergency upgrade was necessary? It’s the “change management” equivalent of a :Hail Mary”. Trying to keep things stable usually means you don’t upgrade anything unless you’ve tested it for a long time.