Webmail Changes
We will be migrating webmail to a bigger and better load balancer this evening. Webmail will be up on both its old (current) IPs and the new IPs at the same time so there shouldn’t be any downtime related to this change.
The move is scheduled to begin tonight at midnight, Wed Aug 22 00:00:00 PDT 2007 and should take approximately 1 hour for the actual migration. The DNS updates (updating ~1 million A webmail.domain.com domain records) might take up to 48 hours after that.
If you have any questions or are experiencing webmail issues after midnight tonight, please contact our support staff.
** UPDATE
The webmail change is being moved to Thursday Aug 23 @ 00:00:00 PDT 2007 . Please check back for more information at that time.
** UPDATE Aug 23 @ 00:12 PDT
Webmail is being moved at this time, there should not be any downtime during this move tonight and it make take time for you to be on the new load balancer due to dns propagation. If you are having any problems using webmail please contact support.
** UPDATE AUG 24 02:56 PDT
Webmail has been successfully moved over to the new load balancers. Dns may still be propagating for some domains, this will not cause any outage as it is still working on both new and old load balancers.
*** IMPORTANT INFORMATION FOR CUSTOMERS USING NON-DREAMHOST NAMESERVERS **
If you are doing the dns for your domain elsewhere , please update you webmail record to point to 208.97.187.139 . The old ip address will stop working in 2 weeks so please update your records asap.
August 21st, 2007 at 2:10 pm
Webmail is really slow today…. I’m having a lot of difficulty getting anything to load. Just getting a bunch of Gateway Timeouts.
August 21st, 2007 at 2:11 pm
We will be migrating webmail to a bigger and better…
So you’re finally upgrading to some 486 DX systems?
August 21st, 2007 at 2:46 pm
Nathaniel: The load balancer has nothing to do with the webmail machines itself, it’s just the system which forwards the request to one of the webmail machines.
But still, one million webmail.* domains? This would mean there are also at least a million users and as far as I recall you have six webmail machines? No wonder it’s slow.
August 21st, 2007 at 3:09 pm
MY EMAIL MACHINES ARE SO MUCH FASTER HERE AT HOME OMFG DREAMHOST WHAT IS WRONG WITH YOU I AM GOING TO SWITCH TO MY OWN SELF PROVIDED HOSTING BECAUSE THE QUALITY IS SO MUCH BETTER GOD!!!!!!
sorry, didn’t feel right without some jumbled all-caps whining in a DH status blog post.
August 21st, 2007 at 3:43 pm
Dang Cho0b!!!, be patient DUDE….
folks will be on here later tonight to start their b1tching and complaining
and threatening to move to a better host.
As for me, I’m a wannabe who manages two DH accounts (my own biz and my church).
We’ve had a small share of problems, but I remain a solid fan of low price and good service.
… and I look forward to see how these changes will improve our webmail (after glitches are worked out).
Raudy_G
August 21st, 2007 at 4:42 pm
Mail queue on snicker is preventing me from testing a client app I am developing using PHP Mail. This is costing me money.
I have three different dreamhost accounts. One is one esprit, one on titan, and this one on snicker. I have no problem using titan. snicker is unreliable and too slow.
I just ugraded this account from L1 to L3 with the expectation that I would get off of snicker. Spending more money did not get me off snicker.
I do not want to be on snicker. Submitted a support incident over 5 hours ago and no call from DreamHost. Not surprised.
I am so sick of being treated badly by DreamHost.
August 21st, 2007 at 4:59 pm
Smashing then.
August 21st, 2007 at 6:16 pm
has this something to do with the fact that I can’t access to my mail server or it’s a different failure? the admin panel and dreamhost site seem to be down too…
August 21st, 2007 at 6:33 pm
Uh, isn’t it against ‘the rules’ to have more than one DH account?
August 21st, 2007 at 7:00 pm
No idea what “rules” you’re talking about. DH had no problem taking my money from me for them.
August 21st, 2007 at 11:41 pm
MY WEBMAIL WORKS FINE!
I RECIEVED ALL MY SPAM TODAY!
THANK YOU PRINCE OF LEBANON!
YOUR CHECK IS IN THE MAIL!
DAMN DREAMHOST….
…wait, i think I’m confused.
August 21st, 2007 at 11:46 pm
Does this cause this type of error?
: Recipient address rejected: Policy Rejection: –SENDER_QUOTA_REJECTION–
I can’t send messages, even to the individuals in that department!
I’m on a Mac OS X 10.4x using Entourage v11.3.6
August 22nd, 2007 at 1:01 am
I am having trouble accessing webmail from here. (I am in Australia… I am actually still working as it isn’t midnight here!) ‘;)
Haven’t tried Apple mail… will try when I get home but webmail was slow all day. Was unable to send a 4mg attachment.
August 22nd, 2007 at 1:06 am
I can’t access my webmail at all now. It doesn’t timeout, just sits and waits for the login page (or any page) to load.
Normal web space is not affected.
August 22nd, 2007 at 1:11 am
I have seen that I can access to my webmail if use a proxy server I have on another vps located in the United States. Otherwise, I can’t connect and I not sure it’s a dns problem as the domain seems to be resolved to the same ip address in my machine and in the vps. Maybe it’s a routing problem(I’m in Spain), just in case this info could help…
August 22nd, 2007 at 1:12 am
well that’s just super. so i can’t get to any of my extremely important (read: my livelihood) work-related email until the DNS system-at-large is aware that you did this.
i heads-up would have been called for, at the very least.
August 22nd, 2007 at 1:13 am
“i heads up” –> “a heads-up” :: see that i’m so flustered i’m making very dumb typoes.
August 22nd, 2007 at 1:19 am
webmail is pathetic since past week, not able to send emails and even download big attachments, it just breaks the connection in between.
Please resolve it as soon as possible.
August 22nd, 2007 at 1:29 am
Also in Australia, where it is BUSINESS HOURS, also cannot access webmail at all - it just times out or gets a connection error very quickly.
Professional as always, DH.
August 22nd, 2007 at 1:34 am
Agreed it is business hours in Australia and our webmail is down completely.
———————-
Site Temporarily Unavailable
We apologize for the inconvenience. Please contact the webmaster/ tech support immediately to have them rectify this.
error id: “bad_httpd_conf”
———————-
August 22nd, 2007 at 1:38 am
It’s back up - but SOOOOO slow it is basically unusable.
August 22nd, 2007 at 2:00 am
I never saw that rule. You’re allowed multiple plans, which by their nature require multiple accounts. Now, I don’t know just how far the allowing of multiple accounts goes, but I do know I’ve seen specific allowances for those arangements somewhere in t he DH documentation. If I wasn’t working, I’d link to the specific documentation.
August 22nd, 2007 at 2:17 am
My webmail is not working. Uknown user and Connection dropped by IMAP server. Not it is not even migrating yet.
Tid server. Now Murdock. I have some kind of real bad luck.
August 22nd, 2007 at 3:02 am
Much better now - will test the imapping out when I get home (yes still working!)
August 22nd, 2007 at 4:04 am
If you cannot access to your webmail, try it by using a gmail account (or any other webservice that allows to retrieve pop mail)
August 22nd, 2007 at 5:59 am
Yes I always use Gmail as my backup but unfortunately, it and many other web based mail are blocked from where I was. Which is why my webmail service gets a full work out. It has been back working fine now.. so no hassles.
August 22nd, 2007 at 8:31 am
Still incredibly slow today. basically unusable.
August 22nd, 2007 at 8:55 am
Hey DreamHose, upgrade your server with an 8088 processor and some graphite core memory rings. Or is your server powered by tubes? Should I send my emails by Hollerith punchcards? Or will 5-bit papertape do? Come on DreamHose, be good and get yourself a Commodore-64 at Radio Shack!
By the way: “Business hours” are not just the hours the US has breakfast & lunch. The other side of this planet works their ass off whil the US is asleep. On the internet, business hours is from 00:00 through 23:59 ! Twenty-four hours a day and seven days a week and fifty-two weeks a year, dammit!
August 22nd, 2007 at 7:11 pm
Re: Mr. Sir. John W. Ford (im sure that would have been done in ALL CAPS, italicized, and UNDERLINED, if this blog allowed it.
grrrrruuuuumpy bug! go back to sleep.
(fyi, i believ that DH is a U.S. opened (based) business.) ~only fair hours to ITS OWN EMPLOYEES.
if you are so arrogant as to BLAME a company for YOUR choices, well then, SHOP in another Country.
Or are you actually HAPPY with the (overall) benefit of DH? (use vs. costs).
hmm, thought so.
Happy grump’in.
August 22nd, 2007 at 7:43 pm
So when would you like them to do their maintenance, genius?
August 23rd, 2007 at 1:44 pm
I cant get my email yet again. This is really frustrating - gmail and the like are blocked at my office so I rely on webmail. I hope the upgrade tonight improves things significantly!
August 23rd, 2007 at 9:35 pm
i never knew the internet stoped doing buisness for 1 minute each day.
| On the internet, business hours is from 00:00 through 23:59 ! Twenty-four hours a day and seven days a week and fifty-two weeks a year, dammit!
August 24th, 2007 at 12:48 pm
Yesterday and today I keep getting messages that my messages have not been sent, though they appear in my “SENT” folder. I’m concerned because this is my business email.
August 27th, 2007 at 10:07 pm
OK, THAT explains why my mail was so goofy last week. I forgot to check DHstatus
August 30th, 2007 at 5:46 pm
Around the time this migration occurred, I stopped being able to send or receive email through Apple Mail. It continually rejects my password, though I can still pull mail in on my Treo phone. Please explain…
November 2nd, 2007 at 4:46 pm
Great work, dreamhost staff.
November 19th, 2007 at 12:02 am
Thank you
December 3rd, 2007 at 2:19 pm
Interesting article!
Thanks
December 22nd, 2007 at 5:15 pm
thanks a lot