Networking Problems
We are currently experiencing networking problems similar to the one on August 16th, 2007. It is being worked on at this time and should be fixed asap. We apologize for the inconvenience
UPDATE - The networking issues have been solved for the time being but this post will be left open pending a more permanent fix.
.
August 22nd, 2007 at 1:38 am
Nooooooooooo.
Good luck DH and PLZSORT!
August 22nd, 2007 at 1:38 am
“Fri Aug 16 13:12:38 PDT 2007
After a core router config change we believe the network outages of Wednesday and Thursday of this week will not return. We will be digging deeper into the situation to determine why the issue appeared suddenly with no change on our part. This problem report will be left unresolved for awhile longer until we’re quite sure it is not resurfacing.”
Yeah right. Didn’t work out?
August 22nd, 2007 at 1:39 am
Oh snap, again. Hopefully you get it fixed.
It’s not exactly the prime time here, but not night time either.
Sincerely,
your customer on GMT+3
August 22nd, 2007 at 1:44 am
I’ve been having trouble with large parse times and loading even the panel for the past few hours. I’m guessing this is why.
August 22nd, 2007 at 1:46 am
dumb shit. I was transferring a file and it failed, now half the file is gone! Hard work.. thanks alot dreamhost… I’m tired of this bullshit
August 22nd, 2007 at 1:51 am
I’ve been hardcore about DH since I joined… but now I’m getting as PISSED OFF as the rest of ya. THIS IS GETTING FUCKING REDICULOUS!!!
August 22nd, 2007 at 1:54 am
Yeah, I’m also getting pretty frustrated.
I’m a really lazy guy and don’t want to run my own server on my own time - but I’m semi-seriously considering the option.
August 22nd, 2007 at 1:55 am
My web site always off line
mysql always time off. My web only 5 to 100 user maxime on line and crash
August 22nd, 2007 at 1:57 am
Jesus fucking christ, I guess it’s time for the weekly network failure. Better get your too-fucking-casual blog writer started making jokes about it.
August 22nd, 2007 at 1:57 am
From a thrid biggest hostingcompany in the US (or so they claim to be) you’d expect better servers and services. If all of us pay 15 dollars a month and there are 1 million users available (which I expect there are) then they have 15 millions of dollars available for all stuff. Even if costs are down by half or threequarters of that, the still have 3.5 million dollars to spent on new servers.
I guess its cheaper to mass-sell of services to the masses, cashing in and then sometimes upgrade something. Its not hard to imagine why they started a new Dreamhost Private Server project, though I wonder how they are going to give garantees on that, with all these problems.
August 22nd, 2007 at 2:02 am
Iwasen thusiasistic about your service and your attitude towards business but I’d like to let you know that I’m considering moving somewhere else once my 2-year contract ends. You’ve got about a year to win my heart back.
August 22nd, 2007 at 2:02 am
By they way… I dunno how it is with the rest of ya, but I have 450+ unique visitors a day on my sites. Is this too much for shared hosting? Or are there users here that have bigger bigger sites running on DH’s shared servers? I don’t know what is a viable number to think of moving to a private server (and I don’t mean at DH, there are some other services I’m now taking into concideration).
Anyone any ideas about userratios vs shared hosting?
August 22nd, 2007 at 2:05 am
I thought something was wrong because first my site was extremely slow and then it couldn’t connect to the SQL-database anymore.
Well, before the torrent of distinguished “DO YOU KNOW HOW MUCH MONEY I’M LOSING BECAUSE OF YOU”, “DREAMHOST IS TOTALLY UNRELIABLE” and “YOU GUYS SUCK; I’M SWITCHING HOSTS” starts flooding this page, let me just say: good luck in fixing the problem, try to make it final this time and while you’re at it…try and increase the speed of the SQL-databases
August 22nd, 2007 at 2:07 am
I’m back online. Problem solved for me. I’m on crackerjack.
August 22nd, 2007 at 2:07 am
I might as well add that the internet is a 24/7 community, so if this means it 2:05 am in the US, it is NOT in the rest of the world.
August 22nd, 2007 at 2:11 am
TerminatorFiles: I wanted to say that colbertnation.com is hosted on DH, which probably gets a lot of hits. But then I noticed that the sites load really fast compared to “back in the day”, then I did a traceroute and they apparently switched hosting.
August 22nd, 2007 at 2:21 am
oh yeah.. and FUCK YOU MARIE YOU BITCH! If you ever look for support, don’t ask from her. That bitch couldn’t even provide friendly support and left me stranded. Then as any normal PAYING customer would do, I write back stating that it’s something called goodness of your heart to see a PAYING customer succeed… AND THE BITCH WROTE BACK SOME QUOTES FROM THE TERMS OF SERVICE!?
WHY HALF ASS HELP SOMEBODY AND THEN WHEN THEY REALLY NEED YOUR HELP, TURN THEM DOWN! FUCK YOU MARIE YOU BITCH! I’M PUTTING YOU ON BLAAAAAAAAAASSSTT!
August 22nd, 2007 at 2:23 am
ERROR: Connection dropped by IMAP server.
How come I can’t login to my webmail (AGAIN@!!@$)($)?
August 22nd, 2007 at 2:26 am
my site slow
umarım sorun düzelir
August 22nd, 2007 at 2:29 am
my webmail isnt working? password not recognized? why!
August 22nd, 2007 at 2:29 am
In Poland is 11:28 am our company webpage is not working so do webmail……my boss is pissed- do the fix QUICK!!!
August 22nd, 2007 at 2:30 am
yep webmail aint working! - unknown user and passwords?!?! our office cant do shit
August 22nd, 2007 at 2:33 am
“I’d piss on a spark plug if I thought it’d do any good”.
August 22nd, 2007 at 2:37 am
YALL GOT OWNED IN THE FACE..
I WOULD LIKE TO SAY THAT SO FAR THIS LAST YEAR.. PRETTY MUCH EVERYTIME PEOPLE HAVE COMPLAINED ABOUT THEIR SHIT BEING FUCKED UP (MAIL, SITE DOWN, ETC) MINE WAS DOING JUST PERFECT AT THE SAME TIME. SO JUST FYI, DH HAS A LOT OF FUCKING CUSTOMERS AND IF THERE’S ONLY A FEW OF YOU WHINING HERE THEN THAT MEANS THEY’RE DOING A HELLUBA GOOD JOB IMHO.
FKN NIGS.
August 22nd, 2007 at 2:37 am
My site is back
I’m on the dorito server if anyone cares.
August 22nd, 2007 at 2:40 am
Appreciate the update and hope it will be resolved soon. We were in the middle of developing a new tool for our wow guild site.
August 22nd, 2007 at 2:42 am
wow is for fags.
August 22nd, 2007 at 2:46 am
You just generalized 9 million people, way to go.
August 22nd, 2007 at 2:48 am
Here we have 10:46 AM so it is the rush hour and my website is not working :/ I have to send every stupid photo / other stuff for every enquiry from my customers using my free email account…
Please put webservers online ASAP!
August 22nd, 2007 at 2:48 am
Guys don’t get so pissed about this. They are giving us the most of quality hosting. give them more time in fixing this. There’s no one we can really blame for this problem. GO DH team.. people are really getting mad now.. lolx
August 22nd, 2007 at 2:55 am
Daaaaamn here in Poland GMT+2 pop3 & web is totally down, please fix it cause clients are screaming and yellin’ !
I know you can do it !
August 22nd, 2007 at 2:57 am
I’ve been a custumer since Q1/2005, I pay much more than 7$ a month (Code Monster shit or something like that) and I am hosting the web presences of 20+ domains (3 companies, div departements,…) and a bigger photosite in development. While the webpresences are mostlty one html page, the photosite isn’t. I am moving it to another provider, and will leave the dreamhost servers maybe as a secondary mirror for larger files
As for the companies, even if their website isn’t big, their mailspace is (hosted for now on dreamhost too). AND A CUMULATED DOWNTIME OF 7+ DAYS OF THE MAILS (I am not talking about the webmail disfunctions, I am talking about mail servers not reacheable, DNS Servers that don’t resolve shit,….) SINCE JAN 2007 ISN’T SERIOUS NO MATTER HOW LOW YOU CHARGE YOUR CUSTOMERS. I had 2 days downtime TOTAL over a period of 4 YEARS when I was a student and hosted my mails and that of my collegues (and boy we HAD TRAFFIC!) on a computer on my home adsl line with a dyndns service!!!
Having a dedicated server will cost me 10bucks more per month than what I pay to dreamhost. As we speak I am moving everything (especially mails) to this server. I subcribed to two different (different countries) mail spoolers to spool the mail if the dedicated server is down. We cannot afford to loose any more mails.
I was patient enough, too patient maybe. Now it has come to an end, as it is a concrete risk for my business and that of my partners. I should have moved earlier, so that I don’t have to do this in addition to all other deadlines and milestones having over me.
August 22nd, 2007 at 3:02 am
I can’t login to panel, half of my users can’t resolv my domain correctly…
August 22nd, 2007 at 3:04 am
i don’t know how to believe your company
August 22nd, 2007 at 3:05 am
OK, so get pissed, regardless of time zone, but are terms like “nigs” and “fags” the best you can do for invective? We pay money, many of us are reliant on the sites to MAKE money, and I don’t think DH has forgotten this. I will say this much tho: I came to DH b/c of a relatively spotless record (as compared to dozens of other hosting solutions). Since February, even the guy who recommended it to me has been embarrassed. Whoever said this was starting to seem “weekly” was perilously close to the truth. I keep picturing those old phone operators getting tangled their switchboards and mono jacks, like an “I Love Lucy” skit for the digital age.
BTW, rootbeer has taken its Viagra. [sigh]
August 22nd, 2007 at 3:15 am
Well it’s time to finally get the hell out of DH! This is f….g ridiculus!
August 22nd, 2007 at 3:21 am
I cant belive that so many people get so pissed off at what they are calling pathetic service, but then they do nothing about it!! I realise it is a big thing to move from one host to another, but if DH really is that bad, MOVE!!!
And swearing, shouting, and being rude gets you nowhere. It certainly doesn’t help the DH staff who are doing their best to get things working again for us as quickly as possible.
August 22nd, 2007 at 3:23 am
re: M.S. : No, they are not any more. In 2004 and 2005 DH did indeed have quality hosting, now it is a shame to call it “SERVICE” or “PROVIDER” of anything. I am a loyal person: loyal to reliable people and to reliable service. In 2005 I even considered to put a line at our “Contact us” pages, that we were hosted by dreamhost, because I could safely recommend DH to everyone. Now, as I said, it is an embarassement.
August 22nd, 2007 at 3:26 am
I’ve also lost mails because of the DNS problems. It sucks, even if they were for nonprofit, hobby project of myself.
But as I’ve said before:
Dreamhost is not for business-critical websites or mail systems. If it’s critical to you, don’t subscribe to the biggest overseller you can find! There’s a reason that the business hosting is so damn expensive. Babysitting the servers AND customers 24/7 costs a crapload of money. Dreamhost’s business plan is as far from that as one can get. Shouldn’t come as a surprise if you’re been reading any reviews or their own blog.
This was said by a DH customer who considers getting more than he pays for. Well, most of the time atleast.
August 22nd, 2007 at 3:28 am
graham: it seems that being rude or not doesn’t change the situation. what is more, nobody can do shit about it: panel is down, DH stuff is getting mass mailing now and they probably can’t read those mails so where else you can post your concerns? if it was so easy to move domains, sites, mail accounts quickly & easily many people would do it right away…
August 22nd, 2007 at 3:28 am
I can only say…. I have other hosting where I only have 1 hour and 2 hours of downtime respectively for each host for the _entire year_. DH != “Quality Hosting”, DH == “Lots of cheap space with lots of downtime”.
August 22nd, 2007 at 3:35 am
I sympathize with everyone who’s having downtime. It’s weird that my site has been online and functioning completely normally for the entire duration of these problems. I wonder why it’s not affecting me.
August 22nd, 2007 at 4:15 am
I am still unable to enter my website hosted on DH and dreamhost.com :/
August 22nd, 2007 at 4:19 am
re Graham:
Your Post just reminded me about a quote from one of my favourite american films, The Rock (Connery, Cage, Harris), whe Sean Connery says (I am quoting from memory):
Losers always whine about doing their best, but winners go home and fuck the prom queen!
If DH was under attack (which it isn’t), I would not post here. I would not post either if a big earthquake, or what we call a RAOG (REAL Act of God) happened in the location where the servers are hosted.
Racing Conditions Do occur when the Design is flawed, or the Implementation, or both. In any case, it is the fault of DH. When I as an architect decide to put somewhere in my network a Cisco Equipment, my beef is with Cisco when it fucks up, BUT MY CUSTOMERS HAVE A BEEF WITH ME, BECAUSE I WAS THE ONE WHO MADE THE DECISION TO PUT IT THERE.
Cisco makes us believe that they own the internet, but they don’t. There are other choices.
For all of you who think about telling me to do better: I am an Architect for big Information Systmes for over 10 years. I designed, migrated systems (400+ Servers, 3000+ Permananent employees, branch offices across europe, Backbones,… per client) for 2 major European Banks and one bigger European Airport, meaning mostly high volume mission critical systems. All migrations had 0% downtime, all systems didn’t even have partial downtime since, even when adjacent systems went down because of an “Act of God”.
Dh has to my knowledge 10 to 30 times the budget / year I had for my systems. Not everything needs big amount of money or equipment, 90 percent is resolved by the design. While I still believe that DH is honest with its customers about money, I think that in the past 2 years they simply grew organically, because of their success, beyond their level of competence, and now are spending money not into the right things IMHO.
What I wanted to say is not how competent I am or am not, I wanna say is that DH can be run without those problems (I am not talking DDOS Attacks, but there are even solutions against those for mission critical services like the DNS (at least). DH isn’t dependent on any one and only special hardware provider (There are even other alternatives to Cisco
) to do its business, so every problem they are having (except DDOS again) its on their side. If Dh would do their best, there would be problems like this. IT IS POSSIBLE TO DO IT (I did it, and doing it still, and i am by far not the only competent person in this matter.
I have other things to do than to whine about DH. Taking the time to write both posts in this forum is a sign of RESPECT I have for a company I have been a happy customers until 2006, and still am (for now until all transfer procedures are accomplished).
August 22nd, 2007 at 4:24 am
Sites are all up and running again. Thanx DH. My concerns about the income of 15 dollars a months times 1 million users (not that outrages) minus costs = 3 million dollars for upgrading still stands. Why not provide us with better servers and services instead of new products that when installed take up more bandwidth and usage of CPU etc?!
I do not run a business… so I guess I’ll stay for the little ammount you ask of us, but I also hope these remarks by us users are used to improve the overall services provided. In the end we are in it for that… whatever ammount we pay (and I know of services you pay hundreds of dollars for and you never get the service DH provide).
This remark being somewhat 180 degrees the oppisit of what I said before. Happy DreamHosting again… and awaiting another network failure in say… 3 days?! ;).
August 22nd, 2007 at 4:49 am
Cant check mail. People are crying in the hallways and jumping out of windows. Please fix this asap!!!
August 22nd, 2007 at 4:57 am
Ahh its fixed! Works now! Thank you for resolving this issue so quickly!
May the holy river ducks of Mongolia bring you fortune, wimmen and less networking problems!
August 22nd, 2007 at 4:58 am
çözüldümü sorun?
August 22nd, 2007 at 5:02 am
i’d rather the “billing buy” shows up asap coz my several new signups’ been delayed more than 24 hrs to get approved!
August 22nd, 2007 at 5:04 am
To Alexander. I completely agree that most if not all the blame in these outages IS DH! And I agree that providing a reliable system is all about the underlying design of that system, which DH has let slip in the last year or two. Like you, I work in a field where providing less than 100% reliability will actually cost peoples lives! Of course, I do not use a DH network for any part of it!
My beef is with the people that post comments on this forum that are offensive to the DH support staff, and to other users of the DH network. I understand that people are losting business, losing money, losing respect in front of their customers, but keeping a certain level of decentcy in times like this is an indication of your own professionalism.
I’ve been with DH for about 4 years now and have finally taken steps to move to another host due to these latest outages. I hope that they get things sorted out soon, because up until recently, they have provided a good value for money product.
And to off-line still, I believe there are a number of hosting companies that will provide free assistance to move your hsoting. Try looking at at bluehost.com. I cant imagine the migration would be completly pain free, but I am sure it cant be worse than having no service for hours at a time.