Networking Problems

“Fri Aug 16 13:12:38 PDT 2007
After a core router config change we believe the network outages of Wednesday and Thursday of this week will not return. We will be digging deeper into the situation to determine why the issue appeared suddenly with no change on our part. This problem report will be left unresolved for awhile longer until we’re quite sure it is not resurfacing.”

Yeah right. Didn’t work out?

I’ve been having trouble with large parse times and loading even the panel for the past few hours. I’m guessing this is why.

I’ve been hardcore about DH since I joined… but now I’m getting as PISSED OFF as the rest of ya. THIS IS GETTING FUCKING REDICULOUS!!!

My web site always off line

mysql always time off. My web only 5 to 100 user maxime on line and crash

From a thrid biggest hostingcompany in the US (or so they claim to be) you’d expect better servers and services. If all of us pay 15 dollars a month and there are 1 million users available (which I expect there are) then they have 15 millions of dollars available for all stuff. Even if costs are down by half or threequarters of that, the still have 3.5 million dollars to spent on new servers.

I guess its cheaper to mass-sell of services to the masses, cashing in and then sometimes upgrade something. Its not hard to imagine why they started a new Dreamhost Private Server project, though I wonder how they are going to give garantees on that, with all these problems.

By they way… I dunno how it is with the rest of ya, but I have 450+ unique visitors a day on my sites. Is this too much for shared hosting? Or are there users here that have bigger bigger sites running on DH’s shared servers? I don’t know what is a viable number to think of moving to a private server (and I don’t mean at DH, there are some other services I’m now taking into concideration).

Anyone any ideas about userratios vs shared hosting?

I’m back online. Problem solved for me. I’m on crackerjack.

TerminatorFiles: I wanted to say that colbertnation.com is hosted on DH, which probably gets a lot of hits. But then I noticed that the sites load really fast compared to “back in the day”, then I did a traceroute and they apparently switched hosting.

ERROR: Connection dropped by IMAP server.

How come I can’t login to my webmail (AGAIN@!!@$)($)?

my webmail isnt working? password not recognized? why!

yep webmail aint working! - unknown user and passwords?!?! our office cant do shit

YALL GOT OWNED IN THE FACE..

I WOULD LIKE TO SAY THAT SO FAR THIS LAST YEAR.. PRETTY MUCH EVERYTIME PEOPLE HAVE COMPLAINED ABOUT THEIR SHIT BEING FUCKED UP (MAIL, SITE DOWN, ETC) MINE WAS DOING JUST PERFECT AT THE SAME TIME. SO JUST FYI, DH HAS A LOT OF FUCKING CUSTOMERS AND IF THERE’S ONLY A FEW OF YOU WHINING HERE THEN THAT MEANS THEY’RE DOING A HELLUBA GOOD JOB IMHO.

FKN NIGS.

Appreciate the update and hope it will be resolved soon. We were in the middle of developing a new tool for our wow guild site.

You just generalized 9 million people, way to go.

Guys don’t get so pissed about this. They are giving us the most of quality hosting. give them more time in fixing this. There’s no one we can really blame for this problem. GO DH team.. people are really getting mad now.. lolx

I’ve been a custumer since Q1/2005, I pay much more than 7$ a month (Code Monster shit or something like that) and I am hosting the web presences of 20+ domains (3 companies, div departements,…) and a bigger photosite in development. While the webpresences are mostlty one html page, the photosite isn’t. I am moving it to another provider, and will leave the dreamhost servers maybe as a secondary mirror for larger files

As for the companies, even if their website isn’t big, their mailspace is (hosted for now on dreamhost too). AND A CUMULATED DOWNTIME OF 7+ DAYS OF THE MAILS (I am not talking about the webmail disfunctions, I am talking about mail servers not reacheable, DNS Servers that don’t resolve shit,….) SINCE JAN 2007 ISN’T SERIOUS NO MATTER HOW LOW YOU CHARGE YOUR CUSTOMERS. I had 2 days downtime TOTAL over a period of 4 YEARS when I was a student and hosted my mails and that of my collegues (and boy we HAD TRAFFIC!) on a computer on my home adsl line with a dyndns service!!!

Having a dedicated server will cost me 10bucks more per month than what I pay to dreamhost. As we speak I am moving everything (especially mails) to this server. I subcribed to two different (different countries) mail spoolers to spool the mail if the dedicated server is down. We cannot afford to loose any more mails.

I was patient enough, too patient maybe. Now it has come to an end, as it is a concrete risk for my business and that of my partners. I should have moved earlier, so that I don’t have to do this in addition to all other deadlines and milestones having over me.

i don’t know how to believe your company

Well it’s time to finally get the hell out of DH! This is f….g ridiculus!

re: M.S. : No, they are not any more. In 2004 and 2005 DH did indeed have quality hosting, now it is a shame to call it “SERVICE” or “PROVIDER” of anything. I am a loyal person: loyal to reliable people and to reliable service. In 2005 I even considered to put a line at our “Contact us” pages, that we were hosted by dreamhost, because I could safely recommend DH to everyone. Now, as I said, it is an embarassement.

graham: it seems that being rude or not doesn’t change the situation. what is more, nobody can do shit about it: panel is down, DH stuff is getting mass mailing now and they probably can’t read those mails so where else you can post your concerns? if it was so easy to move domains, sites, mail accounts quickly & easily many people would do it right away…

I sympathize with everyone who’s having downtime. It’s weird that my site has been online and functioning completely normally for the entire duration of these problems. I wonder why it’s not affecting me.

re Graham:

Your Post just reminded me about a quote from one of my favourite american films, The Rock (Connery, Cage, Harris), whe Sean Connery says (I am quoting from memory):

Losers always whine about doing their best, but winners go home and fuck the prom queen!

If DH was under attack (which it isn’t), I would not post here. I would not post either if a big earthquake, or what we call a RAOG (REAL Act of God) happened in the location where the servers are hosted.
Racing Conditions Do occur when the Design is flawed, or the Implementation, or both. In any case, it is the fault of DH. When I as an architect decide to put somewhere in my network a Cisco Equipment, my beef is with Cisco when it fucks up, BUT MY CUSTOMERS HAVE A BEEF WITH ME, BECAUSE I WAS THE ONE WHO MADE THE DECISION TO PUT IT THERE.

Cisco makes us believe that they own the internet, but they don’t. There are other choices.

For all of you who think about telling me to do better: I am an Architect for big Information Systmes for over 10 years. I designed, migrated systems (400+ Servers, 3000+ Permananent employees, branch offices across europe, Backbones,… per client) for 2 major European Banks and one bigger European Airport, meaning mostly high volume mission critical systems. All migrations had 0% downtime, all systems didn’t even have partial downtime since, even when adjacent systems went down because of an “Act of God”.

Dh has to my knowledge 10 to 30 times the budget / year I had for my systems. Not everything needs big amount of money or equipment, 90 percent is resolved by the design. While I still believe that DH is honest with its customers about money, I think that in the past 2 years they simply grew organically, because of their success, beyond their level of competence, and now are spending money not into the right things IMHO.

What I wanted to say is not how competent I am or am not, I wanna say is that DH can be run without those problems (I am not talking DDOS Attacks, but there are even solutions against those for mission critical services like the DNS (at least). DH isn’t dependent on any one and only special hardware provider (There are even other alternatives to Cisco ) to do its business, so every problem they are having (except DDOS again) its on their side. If Dh would do their best, there would be problems like this. IT IS POSSIBLE TO DO IT (I did it, and doing it still, and i am by far not the only competent person in this matter.

I have other things to do than to whine about DH. Taking the time to write both posts in this forum is a sign of RESPECT I have for a company I have been a happy customers until 2006, and still am (for now until all transfer procedures are accomplished).

Cant check mail. People are crying in the hallways and jumping out of windows. Please fix this asap!!!

çözüldümü sorun?

To Alexander. I completely agree that most if not all the blame in these outages IS DH! And I agree that providing a reliable system is all about the underlying design of that system, which DH has let slip in the last year or two. Like you, I work in a field where providing less than 100% reliability will actually cost peoples lives! Of course, I do not use a DH network for any part of it!

My beef is with the people that post comments on this forum that are offensive to the DH support staff, and to other users of the DH network. I understand that people are losting business, losing money, losing respect in front of their customers, but keeping a certain level of decentcy in times like this is an indication of your own professionalism.

I’ve been with DH for about 4 years now and have finally taken steps to move to another host due to these latest outages. I hope that they get things sorted out soon, because up until recently, they have provided a good value for money product.

And to off-line still, I believe there are a number of hosting companies that will provide free assistance to move your hsoting. Try looking at at bluehost.com. I cant imagine the migration would be completly pain free, but I am sure it cant be worse than having no service for hours at a time.

Oh, and to the quote from Sean Connery, I think you got it pretty damn close, I love that movie!

1) thou shallt not worship other processors than triple core despite generosity in bandwidth
2) thou shallt honor and serve only one entity: the internet
3) thou shallt not misuse the name of the node
4) thou shallt leave the server sabbath to nevergoing2happen
5) honor your server and your router
6) do not reset switches even when bitstreams suffer seven plagues
7) thou shallt not express smileys during failure on thy logs
thou shallt not make thy customers lose money by not refunding their dollars
9) thou shallt tell the truth and nothing but the truth so help us blog
10) thou shallt abide to the user and the whole paying community

My site is still down as well. The announcement that it is now okay is horribly incorrect!

I still can’t receive mail and access my web panel.

Mensje

UTC/GMT +1

How are Dreamhost’s dedicated servers? Can I expect similar problems if I upgrade?

Dedicated servers are on the same network, so if the networks goes down they go down too. The email and mysql are still shared. It’s just that the web machine is not shared. So if mysql performance sucks, it’ll still suck on a dedicated.

Paul: I am assuming you’re located in Poland - if so then try dedicated servers at home.pl - not cheap but excellent support and 0% downtimes

Everything is still offline here in Poland (GMT +1). I only just signed up with Dreamhost a couple of weeks ago and have to say that I now regret doing so.

my all the websites and cPanel are so slow.

i am come from chinese GMT +8

coffee is up but one of my sites is down again?? get this shit fixed, damn….. ROOKIES, I CAN’T WORK WITH ROOKIES! haha

Paul: look for a dedicated server in Europe, if you’re in Poland. Funny thing (in Germany at least) is that Webhosting is very expensive (you rarely get more than 2gb of space for about $20), but dedicated servers are thrown at you (starting at around $30-40). And it’s completely reversed in the US. You can get tons of diskspace in Webhosting, but have to pay at least $100-200 for a decent server. Same with VPS, here you can get a good VPS for unter $10, in the US you pay at least $40 for a VPS.

The problem in Holland (Europe) is that hosting is so damn expensive (at yourhosting.nl). You’d have to pay 5 times the DH price for a mere few hundred mb server space and only one mysql db. But they are never down. I think the trade-off lies in whether or nor you’re running a commercial website. If the website is mission critical, then a more expensive and reliable hoster is the better alternative. For hobby sites, DH is great.

The biggest problem is that after the last update no updates are added to this blog-item. Reading al the last replies shows that the customers stil heve problems with their sites webmail and others.

Please give some update about the estimated time to resolve the problem.

The fist couple of years of DreamHost existence were great. No downtime at all. But now their growth has become their own burden. At the expense of their reputation … and our wallets. They keep on trying to stay funny, in their outage reports, their newsletters, their blogs, etc. But the humor from their staff does not bring me back the customer I just missed.

I was a DH customer since 2002. I saw a lot of ups and downs. Within the past year, things have gotten really unreliable. After last week’s network outages, I left DH for another hosting provider. Now, reading this, I’m glad I did. What a nightmare for all of you.

panel.dreamhost.com is offline here in Poland (GMT + 1), and some of my users cannot access my site FUCK!

It’s great that Apache is up now. Worse that FTP is down instead.

I am getting a LITTLE tired of this …

I serve 5+ customers, and I want to wacht football …

remi@

Spain down five minutes ago.

@Tomash - I have the same problem ;/

@Tomash, radzio - My site is down too

http://redlog.pl - works but not everyone can view my site
http://vtg87.redlog.pl - works but not everyone can view my site

but I can’t view my second subdomain + webpanel :/

I have TPSA too ;]

I am so glad my webmail isn’t working! Got a good reason now for not responding

Polish users can set up w3cache.icm.edu.pl:8080 as their proxy servers. This will allow them to access all Dreamhost services.

Same here (Poland, TPSA -but not all TPSA has this problem 83.X [neo] does but 195.205.X [atm] works) not working, from my company (Ipartners - runs like hell) -> started myself vpn (luckly i’m root :>), so I can at least work with my svn. If this woul’d stop soon, I will change hosting company.

Im frustrated… all week there was downtime on my site… Rigth now is not working anymore…

I will pay for a dedicated server in a few days and says bye bye to DH

PUES ME CAGO EN LA PUTA!

To summarize the output of traceroute:

10 196 ms 194 ms 168 ms NEW-DREAM-NETWORKS-LLC-Los-Angeles.ge-0-1-0.410.ar1.LAX3.gblx.net [6
4.215.183.50]
11 * * * Request timed out.

It appears this router is just dropping European traffic. Yay.

wouter - I first i would agree to that, but now I’ve checked a route from dh to my home. And that’s really weird:

apollo (0.0.0.0)(tos=0×0 psize=64 bitpattern=0×00) Wed Aug 22 14:48:53 2007
Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. ip-208-113-128-1.dreamhost.com 0.0% 37 4.2 33.0 0.6 148.3 47.4
2. ge-0-1-0.410.ar1.LAX3.gblx.net 0.0% 37 2.8 13.0 0.5 158.0 35.5
3. ge7-4-10G.ar2.LAX2.gblx.net 69.4% 37 0.6 2.1 0.6 6.7 1.8
4. ???
5. ge2-1-10G.ar4.LAX1.gblx.net 24.3% 37 3.1 13.8 0.7 234.5 44.9
te7-2.10G.ar2.lax2.gblx.net
te7-2-0GE.ar4.LAX1.gblx.net
6. te8-1-10G.ar2.LAX2.gblx.net 86.1% 37 2.2 2.7 0.8 4.3 1.4
7. ge2-2-0-10G.scr2.LAX1.gblx.net 86.1% 37 6.8 3.3 1.1 6.8 2.5
te7-2.10G.ar2.lax2.gblx.net
(…) -> same as above
20. ge2-1-10G.ar4.LAX1.gblx.net 50.0% 32 3.4 12.7 0.9 135.8 33.5
te7-2-0GE.ar4.LAX1.gblx.net
ge2-2-0-10G.scr2.LAX1.gblx.net21. te7-2.10G.ar2.lax2.gblx.net 0.0% 4 2.2 4.6 1.9 9.8 4.5?

and goes like this on and on. So im targeting at AS discovery error, or just routing error in BGP. Whatever it is it should be fixed - and it’s obvious that it is dh’s isp’s foult. So guys, take the phone and yell :>

I submitted a tix and requested a call back. Nineteen hours passed and I got no reply. I cancelled the request and contacted the Better Business Bureau.

It’s pretty sad, but you may want to do the same if DH continues to neglect you:

http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=13131294

it’s sad, they disabled my account without any warning, due to an email send for a site that was 2 days online and bought 5 days ago. They said that they received complaints about the site - which offers shipping services - but the site was online for 1-2 days and it’s not even indexed by google. And, most of that, the said didn’t even had 30 unique visitors in the total time it was online.

I don’t want to hurt them, just to reach tech support and understand. for this complaint I have all the sites down for 28 hours now, and no answer, submitted over 14 tickets, with proofs and everything but the tickets are keep cancelling. Meanwhile, we lose money, trafic, clients and credibility. The BBB can’t resolve this issue. But seems that DH isn’t willing to do either, since they keep cancelling every ticket we open, in which we’re willing to do everything to ensure to comply to tos.

I don’t know, but it doesn’t look good - no answer in 28 hours just cancelled tickets. And each cancelled ticket means that an tech support is reading it before it close it. I’m with DH since Q1 2004, and everything was going ok, i received support within 5-8 hours.

chat.dreamhost.com seems empty also.

I’d just like to say thanks for all the work you put into solving these problems DreamHost. I understand every company has its hardships (in this case, downtime) and they would never get solved if not for your understanding of the situation and dedication to fixing it.

So, regardless of how long it takes, I’m keeping my roots in the ground. Best of luck in fixing your issues!

Look at DreamHost’s record of responding to the Better Business Bureau = 100%.

http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=13131294

No. of Cmpl Type of Response

13 Making a full refund, as the consumer requested
3 Making a partial refund
29 Agreeing to perform according to their contract
1 Refusing to make an adjustment
7 Refuse to adjust, relying on terms of agreement
** 0 Unanswered **
0 Unassigned

53 Total

DreamHost may not be interested in how they are percieved by their customers, but they OBVIOUSLY care about how they are percieved by the Better Business Bureau.

If DreamHost is neglecting you, the BBB may be the only way to get DreamHost to actually address your problem and respond as per their contractual obligation.

@dape, the funny thing is that http://www.dreamhost.com works fine, but webmail, the panel, my sites etc. don’t. I have trouble seeing why globalcrossing would treat http://www.dreamhost.com differently from the others, the IP numbers are in the same /19, the routes are equal.

haha they’re cancelling my account over a post I said.. I don’t care though, it’s my damn opinion cry babies.. Dreamhost fuckin sucks… support sucks… service sucks.. I’m putting my money up on Host Gator. I have a reseller on there for 4 or 5 months and they never wen’t down! There service is great too. See ya later.

P.S.,
Your service still sucks and I still do mean what I said about Marie assholes :).

wouter - No, look at the traceroute. See the “gblx.net”? That’s Global Crossing. The last time this happened, it was a local event that affected a large amount of GBLX traffic on the West Coast of the US. Unfortunately, there is little redundancy in the international backbone - there are in effect only 4 providers, and they are subject to geographic restriction.

I am constantly amazed by the snap judgments that some people make that every access problem they have is the fault of their hosting company. This is at least the third time in the last year that there have been large numbers of complaints from customers located outside the US that their sites were “down” when they were accessible from other countries. The last two times the problems were with backbone providers unrelated to DH. My bet is that this is the same thing this time.

^^ Calm down tough guy.. “J”, we all know you’re a clown from the support team. My opinion still stands as it is.

OMG WTF. How long it may take?

Please HOW LONG?

Yay… GC is being tempermental. Just FYI, the last time GC had problems, all the servers on the LimeLight network were incommunicado — so it’s not just DH that suffers when GC drops packets.

Just FYI, packets to my server (zeus), and my friends server (v8) are getting through just fine — so it really does seem that it’s only GC routes that are having issues.

Oh well. Best of luck guys.

Folks,

I’m a HAPPY DH customer for the last 4.5 years. I’m having minor issues, that I’ll attempt again on the morrow, since what I have to do is non essential to my business. I mean, kids its only the internet. DH overall does a great job and to those who whine, abuse tech support, and cause problems, may you honestly get what you deserve.

Sincerely
Pete
AKA Crazedcamel

36 hours no email, websites down. Since I cannot contact DH, what can I do?

some people are complaining about not being able to access my aggregator. up until a few hours ago, i couldn’t access it myself. there are still complaints coming in about it.
what should i do to solve this?

WOOT! THIS ONE DIDN’T EFFECT ME! HA!

Funny thing is, my sites are blazingly fast today - the way they should always be, that would be _Dream_host. Anyway, maybe this is related to all the people who are locked out and can’t access their sites due to some strange routing problem.

Two of my sites are still inaccessible from mainland Europe (my main two sites awkwardly enough), the other two sites I can access with no problems at all. The FTP is still down so I can’t do anything still. This is over 24 hours that I have had no access. Any idea how long it will take for Global Exchange to sort out the routing?

Lost all websites on my space day before yesterday and mail..got mail back but now no main website ( mine) but have got access to the two DNS nameserver changed and hosted co.uk websites I host for ffiends….so looks like only the DH hosted and registered the problem…which doesn’t help me…I patient but three weeks of this and I will have to move myself and friends on as cannot deal with losing mail too:-(

Fingers crossed that it all gets sorted - prepared to wait for a proper fix…

Well it’s getting shitty now… Customers become rude and nasty now so the only thing I can do is to swich the operator. Most of them use the polish telecom infrastructure (TPSA) and all my services are not accessible from there.

Still blaming the web host for other people’s lack of uptime. Classy. Were you one of those people screaming that your customers bitched at you when DH broke something?

hello,

there’s some problem with:

NEW-DREAM-NETWORKS-LLC-Los-Angeles.ge-0-1-0.410.ar1.LAX3.gblx.net

I can’t connect 50% of my sites - when trying to connect from EU !
all of my sites are accessible from US

THERE IS SOME ROUTING PROBLEM

PLEEEEASEEE FIX IT ASAP, PLEEEEEEAAASEEEE

Please - anyone from DH support team - post here at least some short info what’s the current status and how long it’s gonna be like this…

@still off-line

I asked them many times but they don’t. Its a shame!

And again they are blaming someone else:

Well, if you are using clamato.dreamhost.com as the hostname for accessing FTP, it’s probably taking a different
route to the server, and skipping the bad hop. I wish there were something we could do about this, we do care, but
we have no control over it, unfortunately.

The problems began by the networking-problems not ba a bat hop.

This is a traceroute to one of my domain hosted at DH

First traceroute is from Poznan, Polan, Europe (BAD)

1 26 ms 3 ms 4 ms 10.0.0.2
2 24 ms 14 ms 14 ms poz-ru5.neo.tpnet.pl [213.25.2.52]
3 24 ms 22 ms 12 ms z.poz-ru5.do.poz-r2.tpnet.pl [80.50.158.141]
4 * * * Request timed out.
5 * * * Request timed out.
6 42 ms 50 ms 42 ms te10-2.fftse1.FrankfurtAmMain.opentransit.net [193.251.241.249]
7 43 ms 42 ms 42 ms 193.251.247.70
8 190 ms 188 ms 189 ms NEW-DREAM-NETWORKS-LLC-Los-Angeles.ge-0-1-0.410.ar1.LAX3.gblx.net [64.215.183.50]
9 * * * Request timed out.
10 * * * Request timed out.

Second traceroute is from Delaware, USA (GOOD)

1 * * *
2 GE-2-37-sr01.lewes.de.bad.comcast.net (68.87.169.33) 22.389 ms 12.426 ms 15.192 ms
3 te-9-3-ur01.georgetown.de.bad.comcast.net (68.87.168.25) 9.550 ms 11.467 ms 9.991 ms
4 te-9-4-ur01.milford.de.bad.comcast.net (68.87.168.21) 11.521 ms 13.233 ms 16.985 ms
5 te-9-4-ur01.harrington.de.bad.comcast.net (68.87.168.17) 12.229 ms 11.198 ms 12.026 ms
6 te-9-4-ur02.dover.de.bad.comcast.net (68.87.168.13) 11.548 ms 12.445 ms 12.203 ms
7 te-9-4-ar01.dover.de.bad.comcast.net (68.87.168.5) 13.835 ms 16.598 ms 11.498 ms
8 te-9-1-ar01.salisbury.md.bad.comcast.net (68.87.168.70) 14.981 ms 16.277 ms 15.486 ms
9 12.126.168.13 (12.126.168.13) 18.536 ms 17.519 ms 17.054 ms
10 tbr1.wswdc.ip.att.net (12.123.8.18) 19.094 ms 18.945 ms 22.509 ms
MPLS Label=31228 CoS=3 TTL=1 S=0
11 ggr4.wswdc.ip.att.net (12.122.84.157) 17.529 ms 21.087 ms 18.958 ms
12 192.205.33.34 (192.205.33.34) 20.662 ms 22.390 ms 23.582 ms
13 NEW-DREAM-NETWORKS-LLC-Los-Angeles.ge-0-1-0.410.ar1.LAX3.gblx.ne (64.215.183.50) 159.201 ms 85.040 ms 201.804 ms
14 apache2-heavy.katamari.dreamhost.com (208.113.179.127) 80.861 ms 82.792 ms 82.249 ms

I am not a network pro so I don’t know what’s wrong but whatever it is - it’s still making downtime

Lordy lordy I got my main domain back and straight away one of the other domains gone flaky

maybe it part of hosting deal you have to play cat and mouse and only use those domains you can catch online ….

would be funny but it isn’t ….

is there a prixe of unlimited hosting for not losing the plot over this?

Heh… now Panel DH not work ;/

hi all,

I have clients hosted with you and they are calling me to ask why the webs are not loading.

Pls fix this problem, cause i am paying as anyone else to do have a host that works.

I understand that everything can happen, but NOT TO YOU.

You sould have a back up copy and contract some one elses until you fix your…. YOU CAN STOP OFFERING SERVICES…..

I recived no email from you to advise and apologize that the host is down… that will be very niceee… and not a touch.

regards

Here is a good web monitoring service for those who want to do more than just whine …

http://www.pingdom.com/

… and they have a fab scheme running right now!

http://www.dreamhost.com is down
drumstick.dreamhost.com is down
https://panel.dreamhost.com is down

dumdum.dreamhost.com is up but i was switched to drumstick 3 months ago.

Vaya PUTA MIERDA DE HOSTING. Sósi lo más chapucero que ha parido madre. Vaya puta mierda, de verdad. Si es que lo barato sale caro, qué gran verdad joder

I have just managed to read some of the info. at dreamhost blog. It a wonder following the DNS that ate itself routines that been happening that the DH guys got anything going..thanks for trying guys…

I think ( and a guy called Robert who on help desk at DH ..cheers…seems to agree ) that European problems may be being compounded because after DNS lost / changed a crap ISP like mine ( Orange fr) helps the process along by not updating dns often enough and caching everything throughput on ISP…not sure for certain BUT I called friends in Uk in same city here and they (different ISP’s) are getting my websites loud and clear SO IT NOT DH..

( it NOT my pc dns I flushed until i could flush no more and all TCP settings tweaked and correct)

DH may have started ball rolling with initial outage and dns problems but then our beautiful ISP cache monsters seem to be compounding the error…so blame where blame due?

If I wrong shoot me down in flames but I cannot believe this all DH fault….

I getting intermittent access now and webmail gone again….my ISP looks guilty…

Any other Brits having problems? Especially Orange ‘non-users’ like me?:-)

My problems are over for the moment. Hopefully for everyone

The complete ignorance of many of the posters above is not too surprising considering the state of American society and the USA education system, but what a loathsome method of self-expression when all you can do to say how you feel is use unnecessary expletives in badly constructed and semi-literate rants. Doesn’t any average Joe or Joanne in America have the capacity to express themselves articulately in decent English anymore?
Your ignorance is such that I wonder how you ever managed to build or run a website.
As to Dreamhost, I think it is a simple matter of fact that their reliability is much lower than other hosts, and since I have worked now or in the past with IPowerweb, GoDaddy, Yahoo, Lunarpages, and Europeregistry, I speak from knowledge.
If you don’t like DH and what it offers, instead of telling then they are shit and should fuck off, why don’t you take your own advice and go somewhere else?
R

@enrico - Your site is not down now (assuming that you mean the one that you linked).

Hmm, seems to me the only one in a position to do anything about anything (dreamhost) is the one blaming other people (globalcrossing) even though dreamhost
are a paying customer of globalcrossing’s. That’s not 6 steps removed, they have a unique, paying-money, relationship with globalcrossing.

You have a unique, paying money, relationship with Dreamhost, but when their shit breaks, there’s nothing you can do until the people who actually have access to the broken/malfunctioning equipment (Dreamhost) actually get to fixing it. It’s no different between Dreamhost and Globalcrossing. However, coming back every couple of minutes to post an update that basicly says ‘We’re still waiting’ is not getting the issue fixed. Obviously, they know it’s happening. And, also obviously, they’ve performed the same multiple traceroutes as anyone here is capable of doing. Which means they more than likely saw the same packet stream termination points. And, just to prove I’m not pulling something out of my ass, my traceroute results from the DH server I’m using to one of the non-US hosts having issues that’s already been varified in the comments.
traceroute to 213.25.2.52 (213.25.2.52), 30 hops max, 38 byte packets
1 ip-205-196-208-1 (205.196.208.1) 0.588 ms 0.541 ms 0.485 ms
2 ge-0-1-0.410.ar1.LAX3.gblx.net (64.215.183.49) 0.489 ms 146.82.32.57 (146.82.32.57) 0.348 ms 0.476 ms
3 ge7-4-10G.ar2.LAX2.gblx.net (67.17.110.1) 0.611 ms 0.470 ms 0.488 ms
4 opentransit-2.ar2.LAX2.gblx.net (64.215.195.54) 0.492 ms 0.723 ms 0.858 ms
5 * * *
6 * * *
7 pos0-6-5-0.auvtr1.Aubervilliers.opentransit.net (193.251.242.125) 166.925 ms 162.279 ms *
8 pos0-6-1-0.ffttr1.FrankfurtAmMain.opentransit.net (193.251.250.169) 158.391 ms * *
9 * * *
10 * * *
11 194.204.175.94 (194.204.175.94) 183.308 ms 187.880 ms 188.615 ms
12 ge-1-0-0.poz-r2.tpnet.pl (194.204.175.206) 195.523 ms 195.181 ms 187.268 ms
13 poz-ru5.neo.tpnet.pl (213.25.2.52) 191.156 ms 186.121 ms 183.220 ms

Performance is fine through the DN end of Globalcrossing’s network, then starts sucking as soon as it reaches opentransit.net. So, that means two things. DH can’t do a whole hell of a lot about it except scream at their hosts, much like you’re having fun screaming at yours, and you really neither have nor need any proof whether they’re doing that or not. And, DH is *probably* not the only one being affected by it. If it goes through *.lax.gblx.net, it’s probably being suckified. So, yell at Global Crossing. Yell at opentransit.net. Yell at AOL if it makes you feel better–I’m still convinced 95% of the internet’s problems can probably be traced back to them anyway. But, surprisingly or not, this is actually something DH had very little if anything to do with breaking. And if you’re still gonna say otherwise, then I’m sorry, but your internet usage license should be revoked for life.

Seems to be completely down again. What’s up?

This is a hosting service? OMG, I will never host any site I am paying for on this host, given how well the one I am admining here works.

Rod: Hey, nice way to generalize Americans you ignorant jerk.

I’m still having trouble accessing the panel and I have to make a payment next month.

Hello Daniel,

The site should be up now, it was rebooted due to a network hiccup. Sorry
for the inconvenience. We do reboot the servers from time to time if it
becomes unresponsive, this is common practice for shared hosting.

Let me know if you need further support!
Thanks!
Phiya

Well, I can’t get to my mail or my site since 9:00 a.m. today PST. This is the longest I’ve been down. I would appreciate reading more of an update from DH than the first post that was posted a day ago.

Tried Site5.com and they have a good deal running atm, but DH still has the better panel.. shame the network sucks so badly now. Ended up moving to MediaTemple grid servers which so far seem very good. Only have a couple of sites left at DH and they will be gone soon too. Sorry DH, I like the idea of owner-operator and the happy-whatever-team etc, but with the HUGE customer base and thus large amount of money pouring in, the performance is a long way from being acceptable… in fact it’s becoming dismal. Bye.

WOOF!