Networking Problems
We are currently experiencing networking problems similar to the one on August 16th, 2007. It is being worked on at this time and should be fixed asap. We apologize for the inconvenience
UPDATE - The networking issues have been solved for the time being but this post will be left open pending a more permanent fix.
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August 23rd, 2007 at 3:20 am
24 hours later still the same problems and indeed they are blaming it to other people!
August 23rd, 2007 at 3:30 am
@still off-line
I asked them many times but they don’t. Its a shame!
August 23rd, 2007 at 3:33 am
This is getting a little out of hand, now I can’t access pop3 mail servers.
August 23rd, 2007 at 3:41 am
And again they are blaming someone else:
Well, if you are using clamato.dreamhost.com as the hostname for accessing FTP, it’s probably taking a different
route to the server, and skipping the bad hop. I wish there were something we could do about this, we do care, but
we have no control over it, unfortunately.
The problems began by the networking-problems not ba a bat hop.
August 23rd, 2007 at 3:48 am
This is fun:
When I ping tea.dreamhost.com, the server on which my website is located, I get an average ping of 182ms. When I ping the domain of my website directly I get an average of 164ms. Again, I live in Germany and I can reach my sites without problem. But this difference in ping time is very strange.
So I did a traceroute to my domain:
1 1 ms 1 ms 1 ms localhost [192.168.1.1]
2 10 ms 9 ms 11 ms dslb-084-061-000-001.pools.arcor-ip.net [84.61.0.1]
3 10 ms 11 ms 10 ms esn-145-254-12-213.arcor-ip.net [145.254.12.213]
4 15 ms 16 ms 16 ms ffm-145-254-18-221.arcor-ip.net [145.254.18.221]
5 16 ms 16 ms 16 ms ffm-145-254-16-178.arcor-ip.net [145.254.16.178]
6 16 ms 13 ms 14 ms so-2-0-0.ar2.FRA2.gblx.net [67.17.134.113]
7 164 ms 162 ms 164 ms te2-1-10g.ar3.LAX2.gblx.net [67.17.108.154]
8 166 ms 164 ms 260 ms NEW-DREAM-NETWORKS-LLC-Los-Angeles.ge-0-1-0.410.ar1.LAX3.gblx.net [64.215.183.50]
9 165 ms 165 ms 162 ms apache2-fritz.tea.dreamhost.com [208.113.170.175]
And this is a traceroute to tea.dreamhost.com:
1 1 ms 1 ms 1 ms localhost [192.168.1.1]
2 10 ms 10 ms 11 ms dslb-084-061-000-001.pools.arcor-ip.net [84.61.0.1]
3 10 ms 10 ms 9 ms esn-145-254-12-213.arcor-ip.net [145.254.12.213]
4 14 ms 15 ms 14 ms ffm-145-254-18-221.arcor-ip.net [145.254.18.221]
5 14 ms 14 ms 14 ms ffm-145-254-16-38.arcor-ip.net [145.254.16.38]
6 14 ms 17 ms 15 ms ge-2-3.r01.frnkge03.de.bb.gin.ntt.net [213.198.77.137]
7 16 ms 16 ms 16 ms xe-1-1-0.r21.frnkge03.de.bb.gin.ntt.net [129.250.2.12]
8 21 ms 23 ms 22 ms as-0.r23.amstnl02.nl.bb.gin.ntt.net [129.250.5.22]
9 122 ms 121 ms 120 ms p64-1-1-0.r20.asbnva01.us.bb.gin.ntt.net [129.250.3.252]
10 119 ms 120 ms 122 ms ae-0.r21.asbnva01.us.bb.gin.ntt.net [129.250.2.17]
11 156 ms 156 ms 156 ms p64-3-1-0.r20.dllstx09.us.bb.gin.ntt.net [129.250.5.24]
12 * 161 ms 160 ms as-0.r20.hstntx01.us.bb.gin.ntt.net [129.250.3.130]
13 161 ms 163 ms 161 ms ae-0.r21.hstntx01.us.bb.gin.ntt.net [129.250.3.25]
14 195 ms 208 ms 200 ms as-1.r21.lsanca03.us.bb.gin.ntt.net [129.250.3.121]
15 204 ms 202 ms 200 ms po-2.r00.lsanca03.us.bb.gin.ntt.net [129.250.5.250]
16 200 ms 214 ms 198 ms xe-1-1.r00.lsanca17.us.bb.gin.ntt.net [129.250.2.7]
17 179 ms 184 ms 183 ms xe-1-3.r00.lsanca17.us.ce.gin.ntt.net [206.183.201.162]
18 181 ms 179 ms 185 ms border1.po1-bbnet1.ext1a.lax.pnap.net [216.52.255.31]
19 183 ms 297 ms 193 ms newdream-1.border1.ext1a.lax.pnap.net [216.52.220.78]
20 181 ms 182 ms 183 ms tea.dreamhost.com [208.97.171.16]
What a mess? Why this very different routes to the _same server_ ?
Again, I live in Germany/Europe an can reach my sites. But still, this routing amazes me.
August 23rd, 2007 at 4:01 am
This is a traceroute to one of my domain hosted at DH
First traceroute is from Poznan, Polan, Europe (BAD)
1 26 ms 3 ms 4 ms 10.0.0.2
2 24 ms 14 ms 14 ms poz-ru5.neo.tpnet.pl [213.25.2.52]
3 24 ms 22 ms 12 ms z.poz-ru5.do.poz-r2.tpnet.pl [80.50.158.141]
4 * * * Request timed out.
5 * * * Request timed out.
6 42 ms 50 ms 42 ms te10-2.fftse1.FrankfurtAmMain.opentransit.net [193.251.241.249]
7 43 ms 42 ms 42 ms 193.251.247.70
8 190 ms 188 ms 189 ms NEW-DREAM-NETWORKS-LLC-Los-Angeles.ge-0-1-0.410.ar1.LAX3.gblx.net [64.215.183.50]
9 * * * Request timed out.
10 * * * Request timed out.
Second traceroute is from Delaware, USA (GOOD)
1 * * *
2 GE-2-37-sr01.lewes.de.bad.comcast.net (68.87.169.33) 22.389 ms 12.426 ms 15.192 ms
3 te-9-3-ur01.georgetown.de.bad.comcast.net (68.87.168.25) 9.550 ms 11.467 ms 9.991 ms
4 te-9-4-ur01.milford.de.bad.comcast.net (68.87.168.21) 11.521 ms 13.233 ms 16.985 ms
5 te-9-4-ur01.harrington.de.bad.comcast.net (68.87.168.17) 12.229 ms 11.198 ms 12.026 ms
6 te-9-4-ur02.dover.de.bad.comcast.net (68.87.168.13) 11.548 ms 12.445 ms 12.203 ms
7 te-9-4-ar01.dover.de.bad.comcast.net (68.87.168.5) 13.835 ms 16.598 ms 11.498 ms
8 te-9-1-ar01.salisbury.md.bad.comcast.net (68.87.168.70) 14.981 ms 16.277 ms 15.486 ms
9 12.126.168.13 (12.126.168.13) 18.536 ms 17.519 ms 17.054 ms
10 tbr1.wswdc.ip.att.net (12.123.8.18) 19.094 ms 18.945 ms 22.509 ms
MPLS Label=31228 CoS=3 TTL=1 S=0
11 ggr4.wswdc.ip.att.net (12.122.84.157) 17.529 ms 21.087 ms 18.958 ms
12 192.205.33.34 (192.205.33.34) 20.662 ms 22.390 ms 23.582 ms
13 NEW-DREAM-NETWORKS-LLC-Los-Angeles.ge-0-1-0.410.ar1.LAX3.gblx.ne (64.215.183.50) 159.201 ms 85.040 ms 201.804 ms
14 apache2-heavy.katamari.dreamhost.com (208.113.179.127) 80.861 ms 82.792 ms 82.249 ms
I am not a network pro so I don’t know what’s wrong but whatever it is - it’s still making downtime
August 23rd, 2007 at 4:21 am
can sbd who can login into panel send ticket to admins?
August 23rd, 2007 at 5:04 am
Lordy lordy I got my main domain back and straight away one of the other domains gone flaky
maybe it part of hosting deal you have to play cat and mouse and only use those domains you can catch online ….
would be funny but it isn’t ….
is there a prixe of unlimited hosting for not losing the plot over this?
August 23rd, 2007 at 6:05 am
I can’t evet visit panel dreamhost beacause i get No Page !
August 23rd, 2007 at 6:24 am
Heh… now Panel DH not work ;/
August 23rd, 2007 at 6:28 am
Two of my sites is totally down, can’t send tickets cause i have not panel, dont have email…
August 23rd, 2007 at 6:50 am
hi all,
I have clients hosted with you and they are calling me to ask why the webs are not loading.
Pls fix this problem, cause i am paying as anyone else to do have a host that works.
I understand that everything can happen, but NOT TO YOU.
You sould have a back up copy and contract some one elses until you fix your…. YOU CAN STOP OFFERING SERVICES…..
I recived no email from you to advise and apologize that the host is down… that will be very niceee… and not a touch.
regards
August 23rd, 2007 at 7:02 am
If you’re in Europe you can use a proxy to visit your sites, I’ve even logged in to one of my blogs that needed updating though this isn’t very safe and I’ll have to change the passwords afterwards.
August 23rd, 2007 at 7:26 am
Here is a good web monitoring service for those who want to do more than just whine …
http://www.pingdom.com/
… and they have a fab scheme running right now!
August 23rd, 2007 at 7:30 am
Please fix the problems asap!
My websites are down for a long time by now !
August 23rd, 2007 at 7:42 am
http://www.dreamhost.com is down
drumstick.dreamhost.com is down
https://panel.dreamhost.com is down
dumdum.dreamhost.com is up but i was switched to drumstick 3 months ago.
August 23rd, 2007 at 8:06 am
Jesus Fucking Christ. Again?
August 23rd, 2007 at 8:09 am
Vaya PUTA MIERDA DE HOSTING. Sósi lo más chapucero que ha parido madre. Vaya puta mierda, de verdad. Si es que lo barato sale caro, qué gran verdad joder
August 23rd, 2007 at 8:14 am
please please please fix the problems quickly… I have a major web project due tomorrow for my company and they’re already yelling at me
August 23rd, 2007 at 8:28 am
I have just managed to read some of the info. at dreamhost blog. It a wonder following the DNS that ate itself routines that been happening that the DH guys got anything going..thanks for trying guys…
I think ( and a guy called Robert who on help desk at DH ..cheers…seems to agree ) that European problems may be being compounded because after DNS lost / changed a crap ISP like mine ( Orange fr) helps the process along by not updating dns often enough and caching everything throughput on ISP…not sure for certain BUT I called friends in Uk in same city here and they (different ISP’s) are getting my websites loud and clear SO IT NOT DH..
( it NOT my pc dns I flushed until i could flush no more and all TCP settings tweaked and correct)
DH may have started ball rolling with initial outage and dns problems but then our beautiful ISP cache monsters seem to be compounding the error…so blame where blame due?
If I wrong shoot me down in flames but I cannot believe this all DH fault….
I getting intermittent access now and webmail gone again….my ISP looks guilty…
Any other Brits having problems? Especially Orange ‘non-users’ like me?:-)
August 23rd, 2007 at 9:10 am
Damn if you think the service is THAT bad then move. I for one think DH is doing a great job, i’ve had my share of hosts and NOONE have had as few problems as DH. If you run such a big operation you’re doomed to have some problems. Fortunately they are very good at fixing them. And i read that someone said they should use more money on updates… Well unless you’ve got an internal source i bet they do updates all the time. with all plans going up at least 1 gb / week they gotta buy new servers all the time. So give them a break and sit back and relax. You raging on doesn’t stop the problems any faster..
August 23rd, 2007 at 9:31 am
My problems are over for the moment. Hopefully for everyone
August 23rd, 2007 at 9:47 am
website works now… but my sql server still won’t respond… ugh
August 23rd, 2007 at 10:02 am
The complete ignorance of many of the posters above is not too surprising considering the state of American society and the USA education system, but what a loathsome method of self-expression when all you can do to say how you feel is use unnecessary expletives in badly constructed and semi-literate rants. Doesn’t any average Joe or Joanne in America have the capacity to express themselves articulately in decent English anymore?
Your ignorance is such that I wonder how you ever managed to build or run a website.
As to Dreamhost, I think it is a simple matter of fact that their reliability is much lower than other hosts, and since I have worked now or in the past with IPowerweb, GoDaddy, Yahoo, Lunarpages, and Europeregistry, I speak from knowledge.
If you don’t like DH and what it offers, instead of telling then they are shit and should fuck off, why don’t you take your own advice and go somewhere else?
R
August 23rd, 2007 at 10:39 am
my fucking site is down
what the fuck
August 23rd, 2007 at 11:50 am
@enrico - Your site is not down now (assuming that you mean the one that you linked).
August 23rd, 2007 at 11:54 am
My blog is still down. This happens a bit to often imo.
August 23rd, 2007 at 12:44 pm
You have a unique, paying money, relationship with Dreamhost, but when their shit breaks, there’s nothing you can do until the people who actually have access to the broken/malfunctioning equipment (Dreamhost) actually get to fixing it. It’s no different between Dreamhost and Globalcrossing. However, coming back every couple of minutes to post an update that basicly says ‘We’re still waiting’ is not getting the issue fixed. Obviously, they know it’s happening. And, also obviously, they’ve performed the same multiple traceroutes as anyone here is capable of doing. Which means they more than likely saw the same packet stream termination points. And, just to prove I’m not pulling something out of my ass, my traceroute results from the DH server I’m using to one of the non-US hosts having issues that’s already been varified in the comments.
traceroute to 213.25.2.52 (213.25.2.52), 30 hops max, 38 byte packets
1 ip-205-196-208-1 (205.196.208.1) 0.588 ms 0.541 ms 0.485 ms
2 ge-0-1-0.410.ar1.LAX3.gblx.net (64.215.183.49) 0.489 ms 146.82.32.57 (146.82.32.57) 0.348 ms 0.476 ms
3 ge7-4-10G.ar2.LAX2.gblx.net (67.17.110.1) 0.611 ms 0.470 ms 0.488 ms
4 opentransit-2.ar2.LAX2.gblx.net (64.215.195.54) 0.492 ms 0.723 ms 0.858 ms
5 * * *
6 * * *
7 pos0-6-5-0.auvtr1.Aubervilliers.opentransit.net (193.251.242.125) 166.925 ms 162.279 ms *
8 pos0-6-1-0.ffttr1.FrankfurtAmMain.opentransit.net (193.251.250.169) 158.391 ms * *
9 * * *
10 * * *
11 194.204.175.94 (194.204.175.94) 183.308 ms 187.880 ms 188.615 ms
12 ge-1-0-0.poz-r2.tpnet.pl (194.204.175.206) 195.523 ms 195.181 ms 187.268 ms
13 poz-ru5.neo.tpnet.pl (213.25.2.52) 191.156 ms 186.121 ms 183.220 ms
Performance is fine through the DN end of Globalcrossing’s network, then starts sucking as soon as it reaches opentransit.net. So, that means two things. DH can’t do a whole hell of a lot about it except scream at their hosts, much like you’re having fun screaming at yours, and you really neither have nor need any proof whether they’re doing that or not. And, DH is *probably* not the only one being affected by it. If it goes through *.lax.gblx.net, it’s probably being suckified. So, yell at Global Crossing. Yell at opentransit.net. Yell at AOL if it makes you feel better–I’m still convinced 95% of the internet’s problems can probably be traced back to them anyway. But, surprisingly or not, this is actually something DH had very little if anything to do with breaking. And if you’re still gonna say otherwise, then I’m sorry, but your internet usage license should be revoked for life.
August 23rd, 2007 at 1:23 pm
So, network problems again?
I don’t have access to any of my sites, or the DH Control Panel.
August 23rd, 2007 at 1:24 pm
Seems to be completely down again. What’s up?
August 23rd, 2007 at 1:26 pm
It’s busticated again. Panel is down, mail is slow, forums are extremely slow, dreamhost.com takes minutes to come up, responses from my domains take minutes.
August 23rd, 2007 at 1:29 pm
This is a hosting service? OMG, I will never host any site I am paying for on this host, given how well the one I am admining here works.
August 23rd, 2007 at 1:30 pm
i absolutely LOVE launching my website on a day where DH problems are at their worst.
http://www.guitarvideotabs.com
hey, people make mistakes, hardware fails, traffic surges, etc.. there’s only so much we can do “venting” in this comments section.
August 23rd, 2007 at 1:33 pm
Rod: Hey, nice way to generalize Americans you ignorant jerk.
August 23rd, 2007 at 1:41 pm
I’m really getting sick and tired of all the down time. This year has been the worst. If they dont get this issue resolved that will be the end. They dont even send any e-mails to notifiy the customers of what is going on. I’m going to end my rant now.
August 23rd, 2007 at 1:43 pm
I’m still having trouble accessing the panel and I have to make a payment next month.
August 23rd, 2007 at 1:55 pm
oh my goodness..it’s happening again. it doesn’t seem like they found the root of the problem at all.
August 23rd, 2007 at 2:15 pm
Hello Daniel,
The site should be up now, it was rebooted due to a network hiccup. Sorry
for the inconvenience. We do reboot the servers from time to time if it
becomes unresponsive, this is common practice for shared hosting.
Let me know if you need further support!
Thanks!
Phiya
August 23rd, 2007 at 8:19 pm
Well… I can see my sites OK… but…
I use a forwarding email based on my hosted domain as my main contact email. Normally I get dozens of emails (mostly spam, but twenty or so legit) per day through it. For the past two days… nothing.
I REALLY hope this DNS thing resolves SOON.
August 23rd, 2007 at 8:59 pm
Well, I can’t get to my mail or my site since 9:00 a.m. today PST. This is the longest I’ve been down. I would appreciate reading more of an update from DH than the first post that was posted a day ago.
August 23rd, 2007 at 10:04 pm
Funny how this turned into a webhosting forum. If you’re looking for hosting, please turn to Webhostingtalk or some other board.
And for European hosts: I’ve heard of Servage, who seem to be cheap but offer a lot of space/bandwidth. Really no idea if they’re good or not.
August 23rd, 2007 at 10:21 pm
Tried Site5.com and they have a good deal running atm, but DH still has the better panel.. shame the network sucks so badly now. Ended up moving to MediaTemple grid servers which so far seem very good. Only have a couple of sites left at DH and they will be gone soon too. Sorry DH, I like the idea of owner-operator and the happy-whatever-team etc, but with the HUGE customer base and thus large amount of money pouring in, the performance is a long way from being acceptable… in fact it’s becoming dismal. Bye.
WOOF!
August 23rd, 2007 at 11:16 pm
Well, I have not been experiencing the web site downtime that anyone here has been experiencing since the problems last week. I have monitoring software that hits several pages of my website every 2 mins and if it skips a beat, I am notified by email (to several email addresses including outside of Dreamhost) as well as a text message to my cell. I have only experienced 1 notification in the past week since everything happened and was well within 2 minutes as the next monitoring interval recorded my site being back up…so that could have been my “own” internet connection that blipped and not Dreamhost.
I do not use email through Dreamhost…I run my own business and rely on a more robust solution. as a business owner, to me, whining is unacceptable coming from an owner…if you have a problem, deal with it, make smart business decisions, and move on. Email is important to me as a business and just do not see the logic in relying on “any” shared hosting solution as the “potential” for frequent downtime is unacceptable. I have no need, yet, to move to dedicated hosting, but the minute my business completely relies upon my website, you can bet I will move to a dedicated server. Plus, I’d rather not have all my eggs in one basket.
In any case, I have had a great experience with Dreamhost in my 10 years with their hosting. Have tried several others in that time frame and have not yet had any quite match up to Dreamhost. Love the admin panel. Love the complete control I have with the multiple domains I host at DH. Not a fan of Squirrelmail.
The moral of the story, if you run your own business or make your living from your website, you should be practicing good business sense and not put all your eggs in 1 basket and skimp your way along. Invest in the functions of your business that require high-availability.
I will be staying with DH. The fact they communicate so readily is refreshing. Plus, I have not had near the problems reported by people on this board.
Good luck to all of the ones leaving. However, why do people feel the need to try and pull business away from DH using their own forums? If you want to leave, just leave. Bye. See ya. This makes me wonder if these people are just so immature they have no control over their emotions and actions as a result…or they are working for the competition and/or have an agenda to make money from referrals. Believe some of these people here with a grain of salt.
Good luck all!
August 24th, 2007 at 1:38 am
Hey wait a minute, ‘Angry Dog’ is leaving? Well damn, now I *do* love DH.
August 24th, 2007 at 2:37 am
“My website is up & running!”. This kind of news unfortunately seems too small a spark of light amidst all of the effort the DreamTeam is putting in getting network problems resolved. I admire DH for their being straightforward. They do not come up with cover-ups. They are honest. And that, my friends, deserves to be applauded for.
Well, if a website or some emails do not work, so what? In the Medieval ages so many messengers’ horses fell down in the forest while trying to deliver a scroll of parchment from one castle to the other. Nowadays it has become all too easy to communicate. We are spoilt.
Half a century ago it was the Remington typewriter that did it all. And guess what when there was no carbon paper? Simply type it again. No one complained.
And now, because it has become all way too easy to convey information from A to B, oh boy, the slightest glitch and the whole community gets upset. Come on folks, try the good old typewriter, or write by hand, and feel what it was before the computer age.
So after all it is not that bad. And as far as DreamHost is concerned, they do a much better job than riding papyrus scrolls. Besides, rather than posting negative feedback, why don’t we try to encourage these guys? We all are one big familiy, making up the internet. So keep it a nice place, also from the social perspective.
Hawg, I have spoken.
August 24th, 2007 at 3:44 am
Well it seems that the servers are down again.
August 24th, 2007 at 4:09 am
i’m immuned to this. so it’s okay
August 24th, 2007 at 12:01 pm
I’m having a lot of 503 errors (server busy) with only 20% of normal visits… I’ve used this tool: http://www.octagate.com/service/SiteTimer/ and I’ve seen that connection time is very sloooow…
I hope it can be fixed soon.
August 24th, 2007 at 1:26 pm
Another customer getting seriously frustrated with this!! I have hosted my webspaces with dreamhost for over 5 years, and this seems almost intolerable.
August 24th, 2007 at 1:43 pm
Yea.. looks like I’m down again. Ugh.. this is getting pretty bad guys.