Network Problems - router issues persist

Sorry about the network problems. As has been documented on DreamHost status we have been dealing with network issues lately. We are on top of this problem right now and we’re working on getting things back up for you. We are in continued contact with Cisco support and we have outstanding tickets with them regarding these issues. Please check here for updates but we’ll do our best to get things working as soon as possible.

Update 8/29 4:50pm: We are still working with Cisco on this issue but it is not actively causing any problems. When the router does act up we will post new announcements for those cases. So even though this is an ongoing issue, the problems themselves are not ongoing unless you see a post from us regarding a problem. Just wanted to clarify.

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357 Responses to “Network Problems - router issues persist”

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  1. 1
    Dan Says:

    I think it’s time for me to start looking for another hosting company. This year has been really bad and downtime has increase.

  2. 2
    Rick Says:

    Yeah.

  3. 3
    Jetscram Says:

    You can do it!

  4. 4
    Rick Says:

    Customer support is great but downtime I’ve noticed is becoming more and more noticeable.

  5. 5
    Glengrayx Says:

    It’s been ongoing, yes. Seems every time I pop open winSCP to do a secure ftp connection, it gets interupted by a network issue. All within the last 2 weeks.

  6. 6
    Tanc Says:

    How depressing… MediaTemple it is for me I guess.

  7. 7
    Andy Huang Says:

    Ah… so that’s what it was… hope it gets resolved soon. Go go go!

  8. 8
    bruno Says:

    Me too

  9. 9
    New Host Says:

    I think its time for a new host too - I signed up for Pingdom about 10 days ago and its eye opening to actually see the amount of downtime my site has that I was completely oblivious to.

  10. 10
    Jim Fisher Says:

    I agree, this down time is getting ridiculous! I’m a professional web designer, and when my clients can’t see their design comps because the server is down again, and again, and again, and I can’t access my FTP server, and a host of other issues, then I think I need to find a new hosting company.

  11. 11
    Kristie L. Says:

    I’m a bit concerned myself. This year HAS been really bad for downtime. Dreamhost used to be so reliable. This year, so far, I’ve lost count how many times my site’s gone down, sometimes for a long period of time. Yet, I’m still paying and receive no compensation for that time I’ve lost traffic.

    Dreamhost, why are you hurting me, baby?

  12. 12
    Mike Says:

    I am seriously starting to consider moving as well. Any thoughts on a good replacement?

  13. 13
    fartly Says:

    GEEZUS CHRUST this does happen way too often…i know as a business owner i should move elsewhere, but ironically Dreamhost has killed so much of my business, i can’t afford to move. i just really wish they’d stay up as often as promised…SOME downtime os OK, but this happens several times a week! please fix this Dreamhost, please!

  14. 14
    Ty Says:

    Tanc - we moved our hosting to (mt) last week but kept the DH account hoping they’ll recover… alas, no recovery. I’m glad we made the move.

    *sadface*

  15. 15
    Jonathan Says:

    Can we get a time frame?

    If this keeps up, I will have to move hosts… Its nothing personal, its just lately your service has been bad.

    Anyone have any suggestions?

  16. 16
    Graham Stewart Says:

    Does anyone know how flexible DH are on their 97 day money back guarantee?

    I’m about two weeks outside of mine (on my most recent renewal) and would very much like out. I gave them the benefit of the doubt last time and am starting to regret that.

  17. 17
    manigault Says:

    i guess i could go though the headache of switching, but then i would either be mad at someone else for downtime or mad that i’m paying up the butt for comparable options and space. besides, now i have an excuse to fuck off and walk over to the park with my dogs.

  18. 18
    Wilson Says:

    At least we know you are owrking on it… just started hosting with you guys too..

  19. 19
    gfors Says:

    you can only have two of the following - cheap, feature rich, 99% up time.

  20. 20
    Timothy Says:

    May I be reimbursed for the month? My downtime has stopped cash flow.

  21. 21
    Benjamin Says:

    Is this the reason webmail is not working properly and we can’t contact Support? Perhaps having Support mirrored somewhere mightn’t be a bad idea.

  22. 22
    Helge Says:

    Alright…
    If anyone want to change hosting provider, i’m offering a rock solid offline solution - you can get a frazzzzzzzillion znafubyte for next to nothing , and it will never go down, because, it’ll never come up.
    Sorry for stealing your business strategy, dreamhost.

    Pun intended.. its just near impossible to work when its dead slow one day and 3 feet under the other

  23. 23
    Tim is a clown Says:

    GO GO GO! Cisco Take the point!

    Please Timothy! If your main source of income is running on a shared hosting plan then you should smarten up!

  24. 24
    Alex Says:

    Yeah, I’m off DreamHost ASAP. This is just ridiculous.

  25. 25
    harold goldstein Says:

    has anybody tried dnsmadeeasy.com as a dns failsafe solution?
    or dnspark ??

  26. 26
    Josh Says:

    This is ridiculous. I’m trying to show a client their new site and this shit happens. GREAT! Makes me look both stupid and pathetic. Instead of spending all your profit out boozing, snowboarding, sailing, etc why don’t you spend it on some fucking talent so your shit works. I’m finding a new host.

  27. 27
    John Says:

    I feel like a yo-yo…up-down-up-down

  28. 28
    Brian Says:

    Stop taking pictures of your employees goofing off and posting them on your site while your service sucks! Maybe if you people actually worked then your product would be worth something… patiently waiting the ok from my superiors to move hosts.

  29. 29
    Alex Says:

    For those of you looking for an alternative http://mcleanhosting.com/ is going to go live shortly. That’s where I’m moving.

  30. 30
    Jeff Says:

    My offer to give birth to Dreamhost babies still stands.

  31. 31
    adam Says:

    yeah… this may just be the final straw for me too…. I don’t have any business web sites with DH (that would be silly) - but I have a lot of test and development stuff… kinda makes it tough to get any work done.

  32. 32
    Graham Stewart Says:

    My site and database are actually back up, but most of the users who were online seem to have gone elsewhere.

    I’m looking at slicehost as the next step up

  33. 33
    Besterp12 Says:

    Yeah, the downtime is getting nuts. It reminds me of PHPWebhosting. They were great for a while, but went down all at once and never came back.

  34. 34
    Graham Says:

    Ever heard of fault tolerance? This is honestly getting ridiculous lately. Fortunately its an easy migration for me to another hosting provider.

  35. 35
    Dana Says:

    Argh, not good. I really hate to move all my stuff, but this has been a bad few weeks.

  36. 36
    Tom Says:

    thank god im not in the datacenter from hell (havent been hit by any of these)

  37. 37
    John Says:

    You promoting your own hosting? Not even up yet. How do you know they are any good?

  38. 38
    val Says:

    oh wow.. dreamhost down? NO WAY!!!

    I like it how people post stuff like “oh no, dreamhost is down, lets see how many people claim they’re going to switch providers!”.

    In reality, it’s absolute blasphemy how much downtime that dreamhost has had in the past MONTH ALONE.

    It’s always the same problem too.. it’s really embarrassing to host a client of mine on dreamhost and have them call you every other day with “THE EMAIL IS DOWN” and have it actually be a real problem and not just some stupid client problem.

  39. 39
    Kristie L. Says:

    Besterp12, I think I actually helped to bring you here after the horror that was phpwebhosting. I’m sorry that Dreamhost is being so unreliable.

    See, Dreamhost? You’re making me look bad :(

    KageNeko

  40. 40
    Dirk Says:

    Fuck, I just talked a client into signing up for another 3 years of Dreamhosting. Now he says I’m an idiot. Meanwhile, another client can’t reach me all morning to respond to the proofs I sent all weekend. Finally DH reveals the problem, but I’m already using a new gmail account by this point.

    Not the kind of Monday I wanted.

  41. 41
    Alex Says:

    It’s a friends and family thing right now, we’re running several business sites on it. I just use DH for my blog but the downtime has gotten out of hand (and I have about a hundered regular readers), so I’m moving.

    The site’s not ready yet, know, but if it’s an emergency drop Jimmy a line and see if he can give you a hand: jimmymclean@gmail.com. If not, that’s cool too :)

  42. 42
    Brian Says:

    While I don’t expect 99% uptime from a feature-rich budget hosting provider I’m frustrated by the past months problems.

    It would seem that decency and smart business practices would compel Dreamhost to offer a heartfelt and financially enhanced apology.

  43. 43
    mike Says:

    another outage. what is happening over there???? you are making look bad as i have refereed all my client to you as well as hosted my own site.

    when are things going to go back to the way they used to be, the days without any problems????

  44. 44
    Besterp12 Says:

    Heh, your posts also sent me to PHPwebhosting back in the day… :) Not your fault though.

  45. 45
    Kristie L. Says:

    HAH!

    I owe them a month of charges so after I sent a support inquiry, they send me a reminder that I need to pay them.

    Gee, funny. My site’s down and they want me to pay for the privilege :) Guys, how about you earn that money first?

  46. 46
    peiceofshit Says:

    I moving my sites to dedicated hosting else where, at least I would lose ad revenue………….to down time

  47. 47
    Kristie L. Says:

    Sadly, you’re right, though. This IS starting to play out just like the phpwebhosting fiasco. Reliable for a long time then all of a sudden, things broke and broke hard, and there was no compensation for the downtime.

  48. 48
    Brett T Says:

    Not too Dreamy, at least the good ones. Pretty much more of a nightmare.

  49. 49
    Mark Says:

    Good luck trying to find a hosting company that is as good and priced even simialr. If they promised 99% uptime that would mean you’d have 3.65 days down over a year and they do better than that. 100% doesn’t exist over the long haul. The outages are annoying but be glad it’s your biggest annoyance in life.

  50. 50
    Ro Says:

    What the heck is going on over there at Dreamhost?? It seems the last few weeks everything has gone to pieces! My service has always been reliable until now. I love you guys but this is completely unacceptable. I don’t want to have to start looking for another provider, get your act together. I think I deserve some financial compensation for this downtime…

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