Network Problems - router issues persist
Sorry about the network problems. As has been documented on DreamHost status we have been dealing with network issues lately. We are on top of this problem right now and we’re working on getting things back up for you. We are in continued contact with Cisco support and we have outstanding tickets with them regarding these issues. Please check here for updates but we’ll do our best to get things working as soon as possible.
Update 8/29 4:50pm: We are still working with Cisco on this issue but it is not actively causing any problems. When the router does act up we will post new announcements for those cases. So even though this is an ongoing issue, the problems themselves are not ongoing unless you see a post from us regarding a problem. Just wanted to clarify.
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August 27th, 2007 at 3:42 pm
Dreamhost reliability has become a joke. Does anyone at the company even care? What proactive measures are being taken? Actions speak louder than words.
August 27th, 2007 at 3:43 pm
I love Dreamhost.
August 27th, 2007 at 3:46 pm
My vagoo hurts.. waaaahhhh
August 27th, 2007 at 3:47 pm
You know, this is why hosts use redudent routers, so when one goes down….the back up router will take over. It’s really not that hard.
August 27th, 2007 at 3:48 pm
Mail is still screwwed up….
August 27th, 2007 at 3:48 pm
I agree about the pingdom comment the other day. I signed up for it to ping at 5 minute intervals…down up down up down up. You’d have no idea unless you were using your site yourself all day. I’ve got a $1200 credit because of a dedicated server that I sold and I’m hosting 5 or 6 sites in my plan. Unfortunately it is looking like this bullshit is worth dealing with the pain-in-the-ass it would be to switch hosts.
Booo for snorehost.
August 27th, 2007 at 3:49 pm
“EVERY cheap hosting has downtime”
I am going to concede that this is true. If there was a better cheap hosting alternative, most people (myself included) would be there instead of posting in these comments. That said I do think that DH overloads its servers and I wish they would ease off a bit or raise their prices for new signups.
August 27th, 2007 at 3:52 pm
At some point, the level of aggravation exceeds the benefits of low cost. I’m past that point. Time to go shopping.
August 27th, 2007 at 3:54 pm
Great, now I’m going to have people complaining to me that their sites aren’t working and…
Guys, get your act together. If you can’t get through to Cisco, let someone who can bitch on the phone.
Now I can no longer say I’ve never had problems with Dreamhost…GREAT. Just great.
August 27th, 2007 at 3:59 pm
How many of you read http://blog.dreamhost.com/?
What looks like happened is one thing after another. How many of you work with Cisco, their IOS, and routers in general? These things happen, and Cisco is not always as helpful as you would like. Yes, they could have written maybe a little less carnivorous script, but you dont know what these things can do until they happen.
Years of good service, and a couple of hiccups in a matter of two weeks. I dont see that as a reason to switch.
August 27th, 2007 at 4:00 pm
I just switched last week from Dreahost (who I had been with for 2 weeks) to Media Temple.
Trust me…switch. You’ll never have these issues.
August 27th, 2007 at 4:14 pm
Eric..
Chill d00d. You came in to Dreamhost when they started having major problems. Yea that sucks for you. Ive been here since 2001. Yea.. there has been a lot of shit going down lately.. but over the past 6 years… I consider it a “meh” on a scale of Who Cares - OMFG
August 27th, 2007 at 4:27 pm
I’ve been here for a year and a half and this is, admittedly, the first time I’ve had any real problems with Dreamhost.
But the fact of the matter isn’t that — it’s the irritation I feel at this not being fixed the last time, or the time before that, or the time before that! I can deal with a few days of problems that are eventually patched up and won’t come back again for another year. But 2 weeks straight of on-and-off network problems are really trying my patience.
No, I won’t “LEAVE DREAMHOST AND NEVER COME BACK!!11″ all dramatically like most retards on this blog seem to love spouting (as if Dreamhost gives two shits about your hollow statement — I bet 90% of you don’t even back it up), but seriously, please fix this, Dreamhost. And this time take the extra time if need be to make sure the problem doesn’t come back. It’s pointless to even try and fix something if you’re not going to do it properly.
August 27th, 2007 at 4:31 pm
I’ve been with DH for 5 years now and I have several sites on different hosts, DH is still the best. They never keep you on the dark when some problem arises. Other hosts aren’t as open when it comes to telling their customers something is wrong with their hosting service. I had a number of issues with other hosts and worst outages than these. I will stick to DH. I have shopped around.
August 27th, 2007 at 4:31 pm
How many have lost all of their web files? I get 404s for many of my domains and I can’t ssh or ftp in to see what is going on.
August 27th, 2007 at 4:38 pm
@Alex: Instead of plugging “your friend’s” webhosting company, if you want to help people, offer them suggestions as to where they could read reviews of a webhost and then make that person can make their OWN educated decision as to who to go with.
I’ll even help you out: http://www.webhostingtalk.com
August 27th, 2007 at 5:23 pm
I just sharted.
August 27th, 2007 at 5:31 pm
Hey guys, if you are looking for a new host, a great review of the top hosts is provided here: http://www.dailyonlineinfo.com.
Oh, shit, dailyonlineinfo.com is being hosted on dreamhost and it’s down tool. Guess i also need to start looking for a new host too.
August 27th, 2007 at 5:48 pm
Hawk82: I love the implication that, for some reason, I’m lying about not owning a hosting company. Classy stuff.
It’s moot now, but my point was just that McLeanHosting.com could get people up fast. DNS entries propagate faster than DH downtime unfortunately. If they’re willing to take the time to evaluate different hosts, yeah, of course I suggest they do research. Thanks for the link.
August 27th, 2007 at 5:52 pm
I think it is about time that DreamHost give up on Cisco. They have been doing a terrible job lately of updating products without testing.
August 27th, 2007 at 6:04 pm
“I think its time for a new host too - I signed up for Pingdom about 10 days ago and its eye opening to actually see the amount of downtime my site has that I was completely oblivious to.”
Hahahahaha, good job. Got the whole thing figured out because of ten whole days of uptime.
August 27th, 2007 at 6:12 pm
“I think it’s time for me to start looking for another hosting company. This year has been really bad and downtime has increase.”
Agreed, it’s getting bad - failures all over the place.
I think it’s time they dumped some money back into their network to upgrade appliances and hardware.
On a side note, there’s nothing wrong with using the proper monitoring tools to get a general idea of up/down time.
Rob must be kid.
August 27th, 2007 at 6:23 pm
DH is REALLY not doing a good job of damage control. The people on here attacking DH customers who are being neglected by DH are REALLY missing the boat. (It’s hard to believe that some of them are not DH employees pretending to be satisfied DH customers. At the very least, a good many of the irrational DH apologists must be beneficiaries of DH incentive plan$. It begs credulity to think they could all be satisfied DH customers in light of all the recent outages…)
There is no way to call DH. If you are a DH customer and you depend on the service that you purchase from them and there is no way to contact them (apart from email which they don’t respond to quickly) - it is frustrating to say the least.
Type in “dreamhost phone” into Google and you get this post of some guy trying to prove a point:
http://sean.gleeson.us/2006/03/16/dreamhost-phone-number
The point is obvious. A LOT of DH customers want to be able to call DH. The top Google search for “dreamhost phone” should be a DH contact page.
I am getting worried that DH may not have what it takes to pull up from this downward spiral.
I don’t need to hear yet again:
1. don’t like DH outages then leave (great marketing campaign and customer support ethos)
2. I have been a DH customer since the beginning of time and I love DH, rah, rah…(I bet your W-2 says DH on it)
3. it’s only $7. what do you expect. (I have 3 companies and a L3 acct for each. That’s closer to $60 than $7. I expect my money’s worth, not your $7 worth).
August 27th, 2007 at 6:33 pm
I feel like I broke it. I have hosted with DH for 3 or so years and have used it primarily for email. Then about a month ago I figured I should start doing something with all this space I have. Now that I am trying to set things up (bandwagon, gallery, wordpress, hosting my own RSS reader) things are down constantly. It is so frustrating.
August 27th, 2007 at 7:07 pm
I’m new to dream host and have heard good things from them. This seems to be a bad set of weeks for them. They’re honest, and they’re working on it.
For now I’m fine with that.
But that could be the fact I’m still in my 90days talking
August 27th, 2007 at 7:19 pm
Maybe it’s time to get another router vendor? Someone should be totally kissing your (dh) butts for these issues. Don’t settle for a free lunch.
Please wait until issues are resolved before turning in those tickets to Mexico.
August 27th, 2007 at 7:28 pm
Can ANYONE explain to me the constant posting of weird images on the front page of the dreamhost website? I am speaking of the images of morbidly obese children or white trash hill-jacks with poor dental hygiene. I am seriously at a loss for words… someone please help. Each time I visit the dreamhost website I am risking my stomach contents and I lose a few more precious years of my life.
August 27th, 2007 at 7:29 pm
@Chuck:
If you are paying $60/mo, get yourself a real managed provider. While I use DH for my personal sites, I am also shelling out the $70/mo for a real server that has only had 5 min of downtime this year, that is ~99.999% uptime. They have a phone number, they reboot servers in under 15min if you accidentally screw something up, etc, etc, etc.
In my humble opinion, anyone who requires more from DH than the L1 plan, needs more than they can get from a Shared Hosting provider and should be looking for something else. I am paying $7/mo and I am getting my money’s worth and I am satisfied. I do find it slightly inconvenient in a situation like this where I was trying to do a bit of development and found it impossible to reach the DH panel, but I worked through it since as an avid developer I have plenty of other resources available to me.
And really, throughout the entire network process the only real problem I have are problems connecting to the DH panel. My sites are a little slow but that is not even that much of an inconvenience since they are still usable.
And no, I’m not a DH employee, nor have I ever received compensation from them. I’m just a guy who thinks that the most vocal part of DH are the complaining subscribers who plague these blog comments. Maybe someday I will bother to read through all the comments, once all the whiners have moved on.
August 27th, 2007 at 7:47 pm
Jhon,
I am sadly coming to agree with you that the L3 plan DH advertises does not have the value DH claims. I am giving Media Temple serious consideration.
What provider do you use for your $70/mo plan?
August 27th, 2007 at 8:15 pm
@Alex & all:
Many didn’t actually notice that there seems to be a bug in IOS and IOS is the operating system of Cisco routers. So it doesn’t help to switch another Cisco router in place. What can you do? Cisco is the leader and the largest IP router provider in the world but doesn’t seem to handle this very well.
The only option would be to change Cisco to some other vendor completely but how can you know how well the other one will perform? Changing main routers to completely another vendor isn’t that easy, running two vendors at the same time is just going to be even more difficult.
This time - this isn’t DH fault - this is Cisco’s problem.
August 27th, 2007 at 8:42 pm
WHISKY TANGO FOXTROT! I still cannot SEND email via DH, what is going on?
is it still down?
August 27th, 2007 at 8:44 pm
Maybe you guys should do less fooling around (as evidence by your home page photos) and focus on keeping your servers and networks working!! I’m moving a bulk of my business - which you guys have had for well over 5 years - to another provider at the end of our service agreement. Count on that!
August 27th, 2007 at 8:49 pm
i am probably going to have to move also this is getting ridiculous.
August 27th, 2007 at 8:50 pm
Seems a lot of people are moving to Media Temple, were i have been planning to go for quite some time now.
August 27th, 2007 at 8:56 pm
Livin’ it up since 1997!
August 27th, 2007 at 8:58 pm
Perhaps The Lord is punishing some of you for having shitty websites! I have many websites hosted with Dreamhost… all of them are W3C valid and all of them praise The Lord in some way, and all of them have been working well through each of these recent crises. I think it’s time for you to get your sites right with The Lord… and the W3C and he might then let them who serve him be served!
August 27th, 2007 at 9:11 pm
Oh yeah, and Media Temple is a temple alright… a temple of The Devil!
August 27th, 2007 at 9:16 pm
ROFL @ VOO, don’t ever change
Dear everyone that wants to leave Dreamhost,
Please do, then shit will be better for me.
Love,
Me
August 27th, 2007 at 9:23 pm
I realize that the maturity level of the previous few posts don’t warrant a response by people who use the internet to make a living. However, I just want to point out that I am TRYING to remain a DH customer. It is a lot of work to migrate to a new hosting provider.
If I tell DH what I expect as a customer, what I’m really doing is giving them an opportunity to retain me as a customer.
August 27th, 2007 at 9:29 pm
DH is one of the best and only hosting solutions for me and those like me that have been with them for a long time. Show me a hosting provider that will give me:
26 domains
12000 email accounts
700GB of storage space (and growing)
8000GB of transfer per month (and growing)
+SSL
+Unique IP
All for $10 / month. Unlikely.
August 27th, 2007 at 9:29 pm
Guys, it’s really, really frustrating.
We all understand, things happen, but not THAT often.
Please, please, don’t make all of us move. It would be a lot of pain both for DH and for us the customers.
August 27th, 2007 at 9:41 pm
Ryan,
I realize that you do not need reliability and that DH’s L1 product doesn’t need to offer it to you to make you a satisfied DH customer. If I had a test site and was paying as little as you, I might agree.
What you may want to consider is that DH offer’s more expensive products, like their L3 plan. Some of us DH customers pay DH as much as Media Temple charges for superior service. Why should we not expect Media Temple-like reliability and Media Temple-like telephone customer support for DH’s similarly priced L3 product?
August 27th, 2007 at 10:06 pm
There’s definitely been some up and down action lately, but in general my last year with DH has been pretty good.
August 27th, 2007 at 11:26 pm
I’ve been with dreamhost for 4 years. this is the last year - these downtimes are comical. Sorry, DH, you were good, but… not anymore.
August 27th, 2007 at 11:42 pm
Routing problems?
telnet v8.dreamhost.com 80
Trying 208.97.171.19…
telnet: connect to address 208.97.171.19: Connection refused
telnet: Unable to connect to remote host
So I guess your routers are denying port 80 traffic?
Oh well.
Fix it soon. Please?
August 27th, 2007 at 11:56 pm
Unfortunately Media Temple has been having all sorts of problems with their grid hosting environment as well. Why is it so hard to find a good web hosting company? Ones that start out reliable soon end up terrible. There’s a significant business opportunity here for whoever can figure out how to offer reliable web hosting for reasonable rates. I know I’d sign up.
August 27th, 2007 at 11:57 pm
What’s up Dreamhost? It’s been 11 hours and 20 minutes, can’t send any mail, website is down….
This is a major inconvenience for everyone, why is IT taking so long to fix?
Now in this situation, I know that compassion towards the crew of Dreamhost should come first as they
have done a great job always. It could be something else entirely all together that DH doesn’t have control over.
But I hope I could send my emails by tomorrow morning. Hope the DH crew is working around the clock to fix this.
T
August 28th, 2007 at 12:00 am
Chuck Says:
“If I tell DH what I expect as a customer, what I’m really doing is giving them an opportunity to retain me as a customer.”
Chuck, you are wanting Dreamhost to listen to you, yet you are not listening to The Lord. You will continue to have a hard time in life if you cannot see the juxtaposition there.
Also, I too am making my living using the internet, so there! Course, my sites are working fine so maybe that’s why I ain’t so grumpy, but if they WERE down, I’d still be pretty cool because my business takes place over the entire year and is not predicated on a single day… as long as The Lord keeps my sites up for by far most of the time, then a little bit of smiting here and there will not bring about the End Times.
To those who DO choose to leave Dreamhost, you’d best not look back as you run lest ye be turned to a pillar of salt!
August 28th, 2007 at 12:29 am
I can access my site now, so I suppose the problem is solved?
August 28th, 2007 at 1:17 am
You guys are unbelieveable! First, for the price you’re paying you’re getting a whole lot of benefits, and second, you should be lucky that DreamHost are sharing inside information with you. We’re family so stop being jerks!