Email configuration restored

Some customers have been experiencing a problem where your Manage Addresses control panel showed few or no entries. This has been fixed, and will be monitored for future problems. However, because a database restoration had to be made, any changes you have made to your email since roughly 10pm pacific time last night (09/17/2007) have been lost and must be redone. If you experience problems with your email panel, or with sending or receiving email, please contact our technical support department with as detailed a description as you can provide.

We apologize for the inconvenience.

** Update

It turns out the backup was restored from 09/13, not 09/17 as previously thought. A data merge has been performed, and those of you who added email accounts since 9/13 but now noticed them missing should be fixed. If you deleted an email account since 9/13, it may show up in the panel again. Simply delete the address again to resolve this issue.

Once again, we apologize for the trouble!

.

47 Responses to “Email configuration restored”

  1. rlparker Says:

    This explains a couple of the recent forum postings ;-)

  2. Daniel Rodriguez Says:

    email addresses for me have not been restored. Mailboxes still exist, but none of the aliases are “sticking.” Still can’t send or receive email. But I can access mailboxes via pop and imap….

  3. Kenshin Says:

    Email addresses for me have all gone missing and the mailboxes cannot be accessed. Please help!

  4. Kenshin Says:

    ALL OF MY MAILBOXES ARE GONE

  5. VirtualWolf Says:

    I don’t think they did a very good job! My mailboxes /were/ showing, although the two new accounts I tried creating had lines through them. I deleted one, and now my own mailbox is missing and only one of the newly created ones is showing. I can’t get into webmail, but through my mail client (Mail.app under OS X) it all seems to be OK.

  6. Uhh Says:

    So which RCSE got fired here? This is a pretty big fuckup to lose 24 hours of email and basically have absolutely no explaination

  7. David Michael Says:

    None of my forwarding email addresses are working.

  8. Bill Says:

    Please remove the “Resolved: Yes” tag associated with this issue, because as I write I am also unable to see or manage any email via web panel and a client’s email is not working at all. Clearly the status of this issue is “Resolved: No”.

  9. Bill Says:

    And while you’re at it, perhaps you could also be so kind as to reconsider “Severity: Medium” ltoo. When my client’s email stops working your severity level should mimick my discomfort level, which is “Severity: Freakin’ High”.

  10. Giuliano Says:

    I am still experiencing problem with all my e-mail addresses. I can’t check them via pop3 and nor via webmail.
    Please be so kind to fix this issue as quick as possible.

    Thanks in advance

  11. Matthew Hunt Says:

    I was thinking that I’d done something wrong, but maybe the sudden disappearance of all my email addresses was also related to this issue. Please help. Please let me know what’s going on. I’m a bit frantic about this.

  12. Matthew Hunt Says:

    I still (again, actually) have no email accounts. They were all there. And then they were gone. Then they came back. Now they’re gone again. Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  13. David Michael Says:

    To anyone else still having problems, please contact DH support, I don’t think they’re reading these posts.

    The tech I’m dealing with keeps implying (in a very gentle and friendly manner) that the cause of these problems is me doing something boneheaded with the mail control panel.

  14. Paul Mobley Says:

    WE DIDN’T CHANGE ANY SETTINGS AND OUR EMAIL ISN’T WORKING. EMAILS SENT FROM OUTSIDE SERVICES ARE BEING BOUNCED BACK.

  15. Marius SO Says:

    Please people, DreamHost staff is probably _not_ monitoring these comments, So, if you still have problem, contact them with the link they provided in the posting! (The “Leave a Reply” even states this.. “Comments posted here may not be viewed by DreamHost staff at all. This is not a way to contact DreamHost.”)

  16. Matthew Hunt Says:

    Yeah, cos that would be so useful. Since they’re ignoring those too, as far as I can tell.

    Now I have a single email address for three domains, where before I had all sorts.

    Nice one, Dreamhost.

  17. Matthew Hunt Says:

    More than 5 hours after my fault was filed at the highest severity they have, and I still have no response whatsoever. Maybe they tried to email me…

  18. Bill Says:

    Not sure why the quality, or responsiveness of DH tech support communications appear to be deteriorating at a rate similar to the that of their tech. support, but you better believe they are reading this. They just don’t want to be held officially accountable to several disparate bug reporting procedures, which is entirely fair and reasonable. If they aren’t reading this then it’s time to think about alternatives. Guys, we all understand that ’stuff happens’, but you have got to respond to that pile of mail panel related bug reports that is obviously backed up and overflowing. May I suggest that your urgently review your backup and restoration procedures and recognise the ‘actual’ severity of the situation. The severity of this mail issue was clearly underestimated and then disposed of well before it was actually resolved, which it clearly is not yet…

  19. JaDK Says:

    Actually, it lets you enter the webmail if you log in with the mailbox name instead of the address (not the same in case you haven’t created a ftp user for it),

    I mean, it allows me to log in as m2xxxxx@mydomain.com instead mailbox alias johndoe@mydomain.com, (at least there is a way to successfully enter webmail)

  20. alfons Says:

    Email problems ara not solved! there are delays, at least, of 3 or 4 hours!

  21. Gabriel Diaz Says:

    Thanks for fixing the problem. I got pretty pissed off when all of my email addresses disappeared last night. =P

  22. mhelin Says:

    Definitely NOT fixed. My forwarding settings are correct, but I am not receiving any e-mail at all, and mail sent from other ISPs is bouncing. Most annoying!!!!

  23. Matt J Says:

    My e-mails are all getting bounced back. What is the meaning of this? I haven’t heard back from tech support for hours. I just signed up yesterday and already there are ridiculous issues such as these. What other web hosts are good guys?

  24. Matt J Says:

    And I noticed that it says on here “this is not a way to contact Dreamhost”. Well, sending them messages through their official ticket system doesn’t seem to work either, so what are we supposed to do?

    I should have known better when I saw that there was no phone tech support for this company. God what a waste of my day.

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