Email Address Problems
Posted (September 19th, 2007 at 11:04 am PST) by danwySome of our customers have been reporting that they’re having issues with editing email addresses, or that all of their addresses are missing via the web panel. We’ve narrowed it down to some MySQL tables that contained address information which were being overwritten by an automated processes. We’re working on getting it back up and running as soon as possible and will restore all of the address information that we have from backups at that time. We’ll make an update here once all the data is restored. Sorry for any inconvenience this causes you.
UPDATE! This should have been fixed up last night (the 19th), sorry for the lack of updates. If you’re still having problems with any of your email addresses not showing up correctly in the panel, please contact support.
29 Responses to “Email Address Problems”
“I check back every now and again to make sure I made the right decision to leave DH.” - Dana
Ha ha ha! Things must not be *that* perfect at your new home, or potential buyers’ remorse wouldn’t even be an issue. If you need to be continually reassured that “you made the right decision”, you might not have!
Since I know stuff breaks on occasion, I’m glad to see these reports because they let me know that things are being dealt with rather then leaving me wondering what is borked and being ignored.
I can’t login via POP3 to check mail on any accounts (gower) and if I try and log in via the web I get “IMAP Connection Dropped”
Ive had no email for the past 14 hours. Please fix this! Roll back from whatever you did.
“I’m with MT now and have literally not experienced 1 issue since switching about 2 months ago.” - Dana
*golf clap* Nobody gives a shit.
is this going to be fixed any time soon? email has been down for seven hours now.
This is quite a worry.
“*golf clap* Nobody gives a shit.” - turrican
I do.
what the fuck? almost 24 hours now. how the fuck is this ‘medium severity’?
Using expletives and posting here will not help you get your problem fixed faster.
The thing that bothers me most about this issue is the “automated process” which is causing the problem. DH has had similar problems with “automated processes” two or three times in the last couple of months (the DNS-eating program that affected the whole network being the most severe). Either they’re not testing these processes adequately or they aren’t monitoring them when they’re running, because they seem to be doing a lot of damage before they are stopped.
Seems all my websites are down too (not just email). sigh
Well webmail is working, but all my emails are getting bounced back saying that the account doesnt exist. Now its been a full day without any emails.
“Seriously, I am surprised you guys are still in business. I check back every now and again to make sure I made the right decision to leave DH. Clearly I did. I’m with MT now and have literally not experienced 1 issue since switching about 2 months ago. Best of luck…looks like you REALLY need it.”
Yes there are issues from time to time, but I am pleased overall with the service and especially so with the transparency and notifications. So, please count this as an unasked-for vote in your favor.
I can log into WebMail, but it’s running very slowly.
This happened for awhile yesterday, and the day before that.
We’ve encountered this problems. Hope your guy can be soloved it ASAP.
rlparker…it’s like a car crash, you just can’t turn away.
All is working well for me! Good work.
Hmm, still not working for me. My iMap connections don’t work in mail.app, but they do in webmail.
http://www.starcrossedtattoo.com
better to know about issues instead of being told nothing….
dreamhost is good value for money and I always find the response times and answers are first class.
@Snadowitz: I agree on the customer support response time. It’s world class. I just wish the uptime can just be improved just a tiiiiiny bit…
Just tried sending email to one of my hosted email accounts…bounced back, “unknown user”…
Seriously, I am surprised you guys are still in business.
Yeah, it’s a real surprise that one of the largest web hosts in the world is still in business. I guess all those customers that choose Dreamhost over the thousands of other hosts are held here at gun point.
Let me guess, you’re surprised that Wal-Mart’s still in business, right?
I’m with MT now and have literally not experienced 1 issue since switching about 2 months ago.
Wow! Two whole months! Did you learn about them through one of their spamvertisements here? There are plenty of good hosts out there, but there’s no way in hell I’d put MT on that list.
Well, this is interesting. I was out on vacation for two weeks, and come back to find no mail in my account *except* after 9/20 at 8:00 ET. About 13 days is missing totally. Connected to this issue? Timing seems interesting.
I’ve opened a support ticket, but in the past when this has happened, the response is ‘we can’t restore that far back. I manually download my mail, because sometimes when I’m away from home, I want to access things via webmail (password verification emails, etc.). Now, I’ve lost 13 days, and this isn’t the first time this has happened.
I do appreciate the openness of DH, but this sort of technical f-up really has to be recoverable. Does anyone have suggestions on how to avoid this sort of problem in the future? I don’t want to get a new provider, but repeatedly losing email (and this amount in this case) is unacceptable. (The first time it was 3-5 days.)
Hmm, still not working for me. My iMap connections don’t work in mail.app, but they do in webmail.
Cool, the post.
Thanks for the information.
is there any one who knows any source about this subject in other languages?
est il availible en Francais, my English not good
Thanks
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Seriously, I am surprised you guys are still in business. I check back every now and again to make sure I made the right decision to leave DH. Clearly I did. I’m with MT now and have literally not experienced 1 issue since switching about 2 months ago. Best of luck…looks like you REALLY need it.