Janky file server slowness
We’re currently experiencing problems with one file server that some home directories are mounted under. We’ve got the system administrators working on the problem now and the speeds will be improving throughout the day as work is done on the file server. Some effects caused by the file server are slow webpage loading, slow email and webmail. We are extremely sorry for the inconvenience that this has caused to those of you on the janky cluster. Please check back for updates.
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September 27th, 2007 at 9:58 am
I am experiencing slowless for 12 hours now. Anyone about the same amount of time?
September 27th, 2007 at 9:59 am
Slowness my ass! I still can’t connect to my mail servers. Slow does NOT equal non-functioning!
September 27th, 2007 at 10:01 am
Al,
I’ve encountered this issue for almost 24 hours. Occasionally I can login to webmail, but then it just states the LDAP server disconnected.
September 27th, 2007 at 10:01 am
By the way, it may be medium severity for dreamhost, it’s MISSION CRITICAL for me.
September 27th, 2007 at 10:14 am
Me too, no e-mail today. 24 hour of problems. Today it simply does not work, just as my sites now
September 27th, 2007 at 10:19 am
maybe they shouldn’t have named it “janky”…
September 27th, 2007 at 10:24 am
Everybody says that DreamHost is famous for Suffering Server Problem…site slow / site down…..From these days…I know already!!
September 27th, 2007 at 10:25 am
^^ “janky”, what a name.
September 27th, 2007 at 10:27 am
High Severity, not medium
September 27th, 2007 at 10:28 am
This is really bad. Everytime I log into my new sites on dreamhost (3 so far) The time lag is terrible. Hey guys, please get you act together, this is getting to be a problem. I have a new client that I need to set up an account for, and I am thinking of routing him to the other company I use, BlueHost !
Please, get your hardware in the slot ! I have Blur Hosts TOS, which is why I went with you guys as a new hosting company, but really !
September 27th, 2007 at 10:29 am
My sites are also all slow.
It looks like something is going wrong that’s not limited to this or that badly-named server.
September 27th, 2007 at 10:30 am
@Greg:Slowness my ass! I still can’t connect to my mail servers. Slow does NOT equal non-functioning!
Agree , i can´t connect via POP3 or IMAP since yesterday.
September 27th, 2007 at 10:32 am
my email hasn’t worked for over 24 hours. i can’t believe how bad things have gotten at Dreamhost lately. I think it’s time to go somewhere else.
September 27th, 2007 at 10:32 am
How do we tell if we’re on the “Janky” cluster? Is that the same as the server I’m on? (I’m guessing that several servers are on one cluster; but can’t figure out how to tell which servers are on Janky — or if I have the completely wrong idea about how the servers are set-up). Thanks.
September 27th, 2007 at 10:39 am
You can read your email if you log in thru ssh and read the text files in your Maildir using “less” or another program. Your folders are in folders that begin with a “.” so do an ls -l to see all the folders in Maildir. Ridiculous we have to resort to this though.
September 27th, 2007 at 10:39 am
What a shame. I’d be ashamed if I used Dreamhost to host a service for a client of mine. But they don’t seem to worry for these 300k+ websites.
September 27th, 2007 at 10:39 am
Both our sites are completely down!!! This is a mission critical issue at this point not medium priority. Please update us asap.
September 27th, 2007 at 10:41 am
Mike: Login to the panel (panel.dreamhost.com) and click on the “Account Status” link in the top right corner. Observe if you have any services on the “janky” server.
September 27th, 2007 at 10:47 am
My e-mail has been hit and miss for about the last 18 hours. I just switched to DreamHost over the weekend and this is a huge deal for me. No e-mail, no web mail. argh!
September 27th, 2007 at 10:50 am
I cannot connect to email since yesterday (IMAP server disconnected). problem is NOT slowness, it is completely down, not working at all.
Put your act together and fix the damn systems. we need email, website, etc to be functional!
September 27th, 2007 at 10:51 am
This is ridiculous. 24 hours of email downtime, both for myself and all of my clients. And the nerve to call it medium severity?
How can 23+ hours go by with no update on the status of the problem? How can I assure my clients (and my superiors) that the server I’ve chosen for them was a smart move if a week after switching to them the @#$& hits the fan?
September 27th, 2007 at 10:52 am
It is a disaster, every two for three mistakes, to put a system mas stablly, that we pay always and do not stop occasionally in paying.
September 27th, 2007 at 10:55 am
We are having the same effective failure of email services for over a day now. This is making it “very” hard to justify our switch to Dreamhost. An effective response to this problem is CRITICAL.
September 27th, 2007 at 10:55 am
Oh shit, just moved a site to Dreamhost on recommendation because of a tight deadline and similar problems elsewhere. Okay I can get my money back but it’s the time wasted getting everything set up. Moral of the story, I should have looked through some of these logs.
September 27th, 2007 at 11:01 am
I hate to be part of an angry mob here, but I haven’t been able to get into my mail accounts for over 24 hours as well. This is definitely growing to a critical priority issue!
September 27th, 2007 at 11:01 am
It’s not slow, it *doesn’t work* at all.
Please consider this as *higher* priority.
September 27th, 2007 at 11:04 am
shit!!!!!!!!!!!!!!!!!!!!!!! Dreamhost sucks
September 27th, 2007 at 11:06 am
Don’t be ashamed to get angry, let it flow.
September 27th, 2007 at 11:15 am
Huh, so I seem to be better off with “only” 12 hours of snail loading. Dreamhost may celebrate too many nights their ten year milestone. Wine and all that
Well all right, time for me to visit a friend and have some fun. Good luck everybody, thanks for sharing your information!
September 27th, 2007 at 11:15 am
I cannot believe this. I am paying for something that I am not recieving. This totally sucks. THIS IS SERIOUS.
September 27th, 2007 at 11:19 am
It does suck but its not the end of the world. They are working on it and I amsure tat it will be fixed as soon as possible. If they had magic spooful dust I am sure they would use it.
September 27th, 2007 at 11:19 am
Ok, I’m going to ignore for a moment that this outage has been going on for quite some time. This is troublesome.
However, what is much more troublesome is that it took a VERY long time for this to be made public on dreamhoststatus.com. Transparency is a critical part of any service-oriented business. Lack of transparency is the best way to anger your customers.
September 27th, 2007 at 11:23 am
not again!!, not again!! , where are the servers?? , there are warmed up , please intall a fan , DO SOMETHING F|\@#UCK
September 27th, 2007 at 11:31 am
What kind of Mickey Mouse company is this? This has been going on far too long and looks eerily similar as the other recent outage in which sites were slow, and e-mail was unresponsive. I guess when you’re paying around $9 a month for webhosting they slap you on the most unreliable homebrewed garbage out there. I’d imagine the “more valuable” customers seldom experience this garbage. Why even sell a product that performs poorly? I want my account moved to another server farm that is more reliable. Quit focusing on attaining new customers and try to please the ones you currently have!!! This is BULLSHIT and looks very poorly on me being an IT Professional and you guys which are supposed to have your act together. This is clearly should have a higher level priority! It’s been going on for 24 hours!!! FUCK
September 27th, 2007 at 11:36 am
Day three of my new hosting service with DreamHost and it’s been nothing but constant problems the whole time. Can’t connect at all or SUPER slow page loads. Sorry kids. I’m sure if this were a high school science project, you’d get high marks for everything you’ve got set up there. But this is real life with actual sites that need to be functioning at least *most* of the time. I’m afraid I’m going to have to cancel and take my business to a company who can actually host my website. Thanks for the money back guarantee. That is the right thing to do.
September 27th, 2007 at 11:40 am
Moved over to DreamHost 2 months ago from a boring but quite stable webhost I’d been with for 4 years (!). These outages are rather disappointing, and I’m beginning to wonder if I made the right decision.
September 27th, 2007 at 11:53 am
What a Dream!
September 27th, 2007 at 12:04 pm
Just moved in today and thought first I made some mistakes myself - but I did not…
I really like the whole idea behind DreamHost, and I have the dream of waking up tomorrow and see everything fixed (I’m in Germany, +10 hours)
I belive in you guys!
September 27th, 2007 at 12:06 pm
“It’s getting to be a problem”
LOL! It’s been an ongoing problem for 6 months or more.
WAKE THE FUCK UP!
September 27th, 2007 at 12:06 pm
I am no longer having any problems, so hopefully the issue is close to being resolved.
September 27th, 2007 at 12:08 pm
Well, I don’t know what’s going on. I normally don’t have a problem and my e-mail server is NOT Janky but rather looney (maybe that’s the prob.) I changed all my e-mail from my ISP account (BellSouth) ’cause THEIR server server was hit or miss. Sometimes I’d get e-mail 4 days after it was sent. At least that hasn’t happened with DH. It’s been very reliable. ‘Til now :-(.
September 27th, 2007 at 12:36 pm
Just a follow-up. My mail appears to be coming through! Hoorah (throws hat in air . . . or at least I would were I wearing one.)
September 27th, 2007 at 12:36 pm
hupmobile server is affected… I’ve more than 5 hours of down now.
(crying from italy)
September 27th, 2007 at 12:40 pm
My entire site is down right now.
September 27th, 2007 at 12:40 pm
@CindyTR:
I know how you feel when I got access to my mail yesterday I had a ton-o-messages waiting for me D:
September 27th, 2007 at 12:51 pm
Fuuuuuuuuuuuuuuuuuk
Dreamhost service has been “interupted” every month in the year that I have been with them. The logs showed my last server never had more than two weeks continuous uptime.
I don’t understand how such a friendly and well intentioned company could have such piss poor hardware.
I always wonder if the massive storage and bandwidth offers of Dreamhost aren’t the source of the problems.
When I have time, I will be switching hosts. I’ve threatened such many times, but clearly this is a “bad relationship” that won’t get better no matter how optimistic I am.
Ugh.
September 27th, 2007 at 12:57 pm
24 hours? I first opened a ticket on this issue Monday night EST. This has been going on for 3 days! I just joined Dreamhost last week at the recommendation of a couple of friends. I’m really starting to regret that decision.
September 27th, 2007 at 1:06 pm
how do I know if I’m on the janky cluster?
my mail seems to be working but a recent install using one-click seems to have only partially done the job.
probably just something I did, I’m sure.
September 27th, 2007 at 1:14 pm
Their website may look nice and fancy, they may seem nice, but their terrible uptime kills any credibility they may have.
September 27th, 2007 at 1:15 pm
I am no longer having any problems, yay!
September 27th, 2007 at 2:08 pm
at least 24 hours for me as well. i will give props to dh for apologies. they are terrific at finding a zillion ways to say i’m sorry for the downtime … not so good at avoiding downtime though. ugh.
September 27th, 2007 at 2:37 pm
i are serious cat.
this is serious thread.
September 27th, 2007 at 2:37 pm
I hate this.. Can someone please please please please fix my email?
September 27th, 2007 at 2:39 pm
Okay forget about it.. Its pointless!!
LETS TALK ABOUT ALTERNATIVES!! WHERE ELSE CAN ONE GO WHERE WE CAN HAVE OUR WEBSITE HOSTED PLUS HAVE IMAP EMAIL AND A RELIABLE SERVER?
September 27th, 2007 at 2:43 pm
Dreamhost Supporter: What exactly is the issue you are talking about? I’m on the janky cluster and it appears to be resolved. Can you not access your e-mail through POP, Webmail, SSH? If you’re looking for help you need to be far more specific.
September 27th, 2007 at 2:46 pm
media temple
September 27th, 2007 at 2:52 pm
It’s not entirely fixed… there is this weird caching issue at the moment…
September 27th, 2007 at 2:57 pm
Its not entirely fixed, I cannot access my email through IMAP.. Its really slow and I’m getting fedup of waiting
September 27th, 2007 at 2:58 pm
My websites are running ok, but I can’t get to load neither panel.dreamhost.com nor http://www.dreamhost.com.
Anyone with the same problem?
September 27th, 2007 at 2:59 pm
I’M THINKING OF LEAVING DREAMHOST. IS MEDIATEMPLE REALLY GOOD AND RELIABLE?
September 27th, 2007 at 3:06 pm
Westhost has always done pretty well for me with their VPS low cost solution…
September 27th, 2007 at 3:17 pm
Up and running now. I have checked some of the sites above and they all are working now. ‘Cept for the No Longer DH Supporter
September 27th, 2007 at 3:26 pm
Hey, is “janky” really the server name? I thought it was being used as an adjective here…
At any rate, nothing on my site is hosted on a host called “janky” - and yet for about half of today we had either outage or a very high degree of lag with intermittent loading failures… As a result when this notice cropped up here I figured this was our problem…
September 27th, 2007 at 3:27 pm
I still can’t connect to panel.dreamhost.com.
September 27th, 2007 at 3:49 pm
server hupmobile now works.
September 27th, 2007 at 3:49 pm
Should i come there and help ? 5 hours is a very long time, you could have watched 2 full movies AND fix the problem.
September 27th, 2007 at 4:36 pm
I quit. This is an unbelievable amount of downtown in the past 2 months. Sorry guys. Actually, I’m not.
September 27th, 2007 at 4:37 pm
George, my site is not on a server called Janky as well. It’s a “cluster” so they say, not just one server I think. That’s why all sites are just slowly increasing in speed, I think. I am not sure though.
September 27th, 2007 at 4:49 pm
So MEDIATEMPLE and WESTHOST are the best ALTERNATIVES? Any other?
September 27th, 2007 at 4:50 pm
Mediatemple is good, so is KnownHost.
September 27th, 2007 at 6:00 pm
I don’t like outages either, but that is the sacrifice you make for getting tons of features for rock bottom prices. You can’t have everything folks.
Price, features, reliability. Pick 2.
So far Dreamhost has been better than my old provider.
September 27th, 2007 at 7:11 pm
“Federal” is acting up again now.
My price paid to DH wasn’t rock bottom, but my site seems to hit it a lot!
September 27th, 2007 at 7:25 pm
I seem to be missing new e-mails. I assume they are being cached by WorstHost’s MX failovers but it’s been 6 hours and still no new e-mails are trickling in…..Hmmmm
September 27th, 2007 at 7:28 pm
Well it figures..for the past 2 hours I can no longer login to webmail and/or access e-mails fom IMAP or POP3. This has now been going on for almost 2 days! I’ve only used this service for a month and this just isn’t acceptable.
September 27th, 2007 at 7:54 pm
Sometimes I wonder if it wouldn’t be more worth while to host things on my desktop pc…
September 27th, 2007 at 8:07 pm
…And the saga continues. This has gone on WAY too long! I’m losing money here and it’s a LOT more than I’m paying for hosting.
September 27th, 2007 at 8:29 pm
i can’t believe this, this is the 2nd day of this crap. so we are all getting our money back for this period right? someone needs to light a fire under the system admins ass and get this shit fixed pronto. Go figure its Dreamhost’s birthday and what a lovely present this is…
September 27th, 2007 at 8:32 pm
First!
September 27th, 2007 at 9:12 pm
Crap crapity crap crap crap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Crap crapity crap crap crap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Crap crapity crap crap crap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Crap crapity crap crap crap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Crap crapity crap crap crap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Crap crapity crap crap crap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Crap crapity crap crap crap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Crap crapity crap crap crap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Crap crapity crap crap crap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
September 27th, 2007 at 9:25 pm
Get it done. It is slowing me down.
September 27th, 2007 at 11:20 pm
I’m frustrated, too, but it’s not worth this level of flamage. DreamHost has been responsive under fire and has a great rep which is why I joined. This is inconvenient, to be sure, but it’s improved now and as soon as it’s resolved, most folks will forget about it 5 minutes later… I’m going to be ADDING domains soon, so that says something. From my understanding, this is the first time DH has suffered a major outage in at least a couple years, according to some friends of mine who’ve been on for a while now… Wouldn’t be surprised if they got targeted by some hackers looking to hurt DH’s rep.
September 27th, 2007 at 11:22 pm
I should add that much of the entire internet was sluggish the past couple days… I have a site on Blogger and couldn’t log in at ALL yesterday, period. I suspect http://ssl.google-analytics.org/ was to blame, that’s what jacked me up…
September 27th, 2007 at 11:25 pm
My website has been going EXTREMALY slow for any days and i have had my site off for many hours, i am lossing money, because my website have 1 month and i am using google adwords :/
September 28th, 2007 at 5:35 am
It is taking a long time…
19 hours, 8 minutes … and still nothing have been fixed :/
September 28th, 2007 at 6:05 am
Come on dreamhost, this is taking the p1ss now, this is a critical time for my site and its going about 1MPH
Sort it.
September 28th, 2007 at 7:18 am
Umm, just because this ticket says it was opened 19 hours ago doesn’t mean the problem wasn’t there way before. I’ve been experiencing this issue now for 2 days. Bummer there aren’t any SLA (Service Level Agreements)I can find on their site.
September 28th, 2007 at 8:06 am
Come on guys. This is the third day in a row when my email is non-functional during working hours. An occasional outage is understandable and acceptable. This is neither. Either fix the problem or purchase new equipment that will operate. This is the second time in a month (that I’m aware of) that this has cropped up, and this time it’s been going on for far too long. If I have to tell all my contacts to use my Gmail account anyway, I may as well see if Google will host my website, too.
Get it together, guys. I am very close to deciding to take my business elsewhere.
September 28th, 2007 at 8:08 am
pero.. hombre.. aún sin funcionar bien los correos… venga ya!!
September 28th, 2007 at 8:11 am
ERROR: Connection dropped by IMAP server.
September 28th, 2007 at 8:13 am
Maybe the employees-owners are doing too many parties, like in the pictures they show in their website
September 28th, 2007 at 8:24 am
please fix it……
September 28th, 2007 at 8:37 am
Wow…I figured this thing would have been fixed in the morning. Looks like I figured wrong. Dreamhost: At least provide a ETR on when this is going to be fixed so I can notify my clients.
September 28th, 2007 at 8:49 am
I thought it had been fixed because my e-mail was working correctly last night. But I now have the same issues that I was having yesterday and the day before. No e-mail.
It would sure be nice if Dreamhost could let us know when they thought the problem might be resolved. Or at the very least maybe move us to a different mail cluster.
September 28th, 2007 at 8:54 am
i just got totally creamed by my bosses this morning for our third day of no email. worst part is all i can do if reference the “fixed in a few minutes” and “and hour or two” pie-in-the-sky promises dreamhost offers on their infrequently updated status blog. seriously, has anyone EVER seen a business so poorly run? i’m hardly the smarted IT guy in the room, but come on, how hard is it to keep up a mail server?
September 28th, 2007 at 8:56 am
ERROR: Connection dropped by IMAP server.
In at least 36 hours someone of DH actually DO something about this issue?
If someone do , please let me know..
September 28th, 2007 at 8:58 am
Yes, is time to work , no more parties and stop drinking on the servers
September 28th, 2007 at 9:11 am
I will be getting a refund on my 3-year prepayment.
September 28th, 2007 at 9:19 am
I left my last host because our e-mail was down for too long…
September 28th, 2007 at 9:19 am
Dreamhost is getting ridiculous. These guys are completely unprofessional and if their system is down this long, they should not make their hosting service public yet. It is probably run by a bunch of script kiddies.
September 28th, 2007 at 9:34 am
Right - this is shocking. What can we ACTUALLY do about it? There’s no point just complaining about the service, there has to be something we can do to make sure the level of service increases around here.
If this were a utility company, we would have the right to complaint to the industry regulator - can we do something like that here?
September 28th, 2007 at 9:43 am
@Chris:
The best you can do is file complaints with Dreamhost Directly or the Better Business Bureau. The Web Hosting industry doesn’t have a regulating union or federal entity.
September 28th, 2007 at 10:07 am
How many of you entered a ticket? I have, every day so far.
They know there’s a problem, but you can vent and let them know how bad this really is when you submit the ticket.
If tickets aren’t being submitted you can bet this isn’t being viewed as serious enough.
September 28th, 2007 at 10:14 am
@Greg:
I submitted one yesterday concerning the high loads on aries but at this point there’s really no further need to saturate their ticket queue with illogical complaints. So yeah the janky NFS node is going completely bonkers and driving everyone mad, I’m not going to blow a gasket about it, these things happen. What really annoys me is when people complain about they’re losing money and have angry clients because instead of actually using a managed dedicated hosting solution, they decided to be penny pincher’s and use economy shared hosting.
The situation will eventually be fixed but moving all that data and resolving NFS issues is a very complicated and delicate process, they can’t fix it in 5 minutes it takes several hours to a day or so (according to a DH Rep I talked too they’ve added a new server to the janky cluster today and are already moving people over).
September 28th, 2007 at 10:20 am
ERROR: Connection dropped by IMAP server.
It´s not working
September 28th, 2007 at 10:24 am
My DH account is very new. This problem has persisted for 2 and a half days for me. Haven’t noticed problems with anything but my email. One post suggested having GOOGLE APPS handle domain email. Does that sound plausible? It’s email problems that will instantly upset my clients (if I move them to DH). Those of you who know your tech stuff, does Google Apps sound like a good way to address this issue? I’m really scared to trust DH with my clients’ email now.
September 28th, 2007 at 10:26 am
When I send off a support ticket, the problem clears up, but only for a while. I have no idea if the timing is coincidence.
September 28th, 2007 at 10:28 am
@Eric:
Honestly I don’t know, I’ve never used Google Apps to run mail servers as I generally run my own for various reasons (more anal spam protection, rejection of any non-RFC e-mails, etc)
September 28th, 2007 at 10:31 am
I used to use google initially, and I moved all my email to dreamhost, because I wanted more control, and I didn’t want my mail on a large corporation’s servers. Google was extremely stable, as expected. I will be moving from dreamhost to hosting my own mail.
September 28th, 2007 at 10:38 am
My techie merit badges are way below the run-my-own-mail-servers level. If I can get stability with something like Google Apps, that would suffice. I just can’t expose my clients to an email problem like this. It would kill my teensy little design business.
September 28th, 2007 at 10:39 am
I still can’t download my e-mails today. I can’t connect to webmail either!
September 28th, 2007 at 10:48 am
It took support 9 hours to give me a reason for the slowness. I sent in a support ticket Sep 27th, 2007 - 08:33:45, and recieved response Sep 27th, 2007 - 17:24:27. That’s too long for a problem like this. I agree with what’s being said here: email clients and webmail not connecting is not just an issue, it is critical.
Below is the response I got from tech support:
“We currently are dealing with your file server filling up to capacity and we are working on getting some relief up and working in our datacenter. Some accounts are actively being moved to a new file server to make room. Sorry about this issue. We had an increase in upload activity that filled the server before we were ready. Our apologies for this problem. Please hang in there and we will get that extra storage ready as soon as possible.”
Does it really take that long to move files from one server to another?
September 28th, 2007 at 10:56 am
@Nate:
There are a couple of things you need to understand.. One it probably took support that long because they’ve got a queue flooded with angry and upset customers and that takes time to clear out and respond to them all so you can’t expect and instant reply to your issue when something like this is occurring.
Secondly, yes it does take an extremely long time considering how big the janky cluster is (there are 14 servers in that cluster). To backup, move and restore all the files, data and scripts and update their synchronization is a very complicated process and it can take a long time to do it. This isn’t something that can be done in an hour or less, clusters of that size are a challenge especially if there are very few Systems Administrators working on them.
September 28th, 2007 at 11:15 am
Done with Dreamhost. I’m fucking gone.
September 28th, 2007 at 11:16 am
well, then they need more Systems Administrators
September 28th, 2007 at 11:25 am
I’ve had email timeouts for a day or 2 now. Check out the ‘urban dictionary’s’ definition of ‘janky’. hmmm….
September 28th, 2007 at 11:30 am
I’d like to know what constitutes a “High” severity….I can’t believe it’s still a Medium. 3+ Days and counting…
September 28th, 2007 at 11:57 am
I noticed that when I edited my .htaccess and it corrupted it yesterday. But now my site is down. I don’t know if it’s related.
September 28th, 2007 at 12:07 pm
Looks like they’ve started moving stuff around, I see the space usage dropping lol
September 28th, 2007 at 12:27 pm
Site back.
September 28th, 2007 at 12:54 pm
Severity: Medium
is this a joke???? 1 DAY DOWNTIME AND YOU SAY SEVERITY MEDIUM? what are u thinking guys?
September 28th, 2007 at 1:06 pm
“Site Temporarily Unavailable
We apologize for the inconvenience. Please contact the webmaster/ tech support immediately to have them rectify this.
error id: “bad_httpd_conf” ”
WTF?
September 28th, 2007 at 1:21 pm
@Me - go to the Support Wiki (linked from the panel). There is a very simple fix for this problem.
September 28th, 2007 at 1:24 pm
@Daniel - “severity” has to do with how many users/servers are affected, not with the seriousness of the problem. Any problem that DH puts on the status blog is serious. This is “medium” because it only affects those in the janky cluster.
And your rant might have a little more force if you linked the site you think is down, or mentioned the server that you’re on.
September 28th, 2007 at 2:53 pm
it’s not really ‘down’, if you telnet to the pop3 server to retrieve mail you can see that there is a long delay after posting the PASS command. it does eventually go. most e-mail clients won’t wait 2-3 minutes though and time out.
webmail runs off IMAP and has the same timeout issue. squirrelmail gives up quickly.
September 28th, 2007 at 3:11 pm
My client (who I just signed up with Dreamhost is a mean and vicious lady. She’s pissed. I’ve been defending you for the last 3 days. I’m about 2 hours from turning her over to you guys.
Enjoy!
We aren’t just dealing with our own slowed/down sites. Some of us are having to defend you guys. What assurance do we have???
Who’d have thought a server named “Janky” would be bad…
September 28th, 2007 at 3:22 pm
not only is email down,
but i think that some emails were lost….
there’s no way i didn’t get emails.
and the dates and times are all messed up…
September 28th, 2007 at 4:07 pm
Email can’t be totally fixed, as I can’t add any email addresses. I just signed up yesterday, but fortunately have not cancelled my other hosting accounts. (I was going to, but you all here have me PARANOID!)
I do think they must be overselling space and/or bandwidth, and may not be able to deliver on such HUGE storage, etc. It’s bound to catch up with them at some point, and unfortunately, I’m afraid this is IT! I sure hope I’m wrong.
September 28th, 2007 at 8:34 pm
Is anyone else having an issue with being unable to retrieve mail via POP3? My client sends the password and immediately reports no new messages, despite the fact that I can see them via webmail.
Guys, this has become CRITICAL! I have missed crucial emails from and about family as well as from clients. It is no longer tolerable. FIX THE PROBLEM OR I WILL HAVE TO FIND ANOTHER HOST!
September 28th, 2007 at 8:45 pm
Hosting is hosting. If I pay anyone for hosting I expect that it has a 99.9% uptime. What I pay for it should not be used as an excuse for delays in repairing issues.
If I wanted flaky hosting I would have just set my business up on my personal web space with my ISP.
It’s not wrong to expect a hosting service to be functional.
September 29th, 2007 at 7:10 am
I just signed up today and was stuck on janky for my e-mail server. I must say I am rather disappointed that it is not functioning correctly, but even more disappointed that they stuck a new account on a server that they knew was having problems! That is simply not logical. If a server is having issues, do not send new clients that way when it is easily avoided.
Anyway, what a welcome! Not the best first impression, but hopefully this is but a small hiccup and not a recurring theme.
September 29th, 2007 at 10:10 am
CRITICAL!
My clients will kill me!
Where are their mail? they need it to work….
September 29th, 2007 at 11:14 am
they should rename Janky to Uppy, maybe it wouldn’t be down, kidding aside
DreamHost is the best ! I’ve used 4 hoting Co’s , DreamHost support rules !
its probably a 3rd party that is at fault
The Dude
September 29th, 2007 at 12:18 pm
I’m also experiencing this as well. I’m also experiencing a problem with mySQL not wanting to function through PHP as well. I’m quite annoyed…because my site is designed to function on PHP & mySQL together. I’ve even checked my code 5x to make sure it was all correct. It is…but still..get a mySQL error. And then of course…the 20+ hours of e-mail fluctuations. Mine swings from moments where it works…to moments where it drops off the connections…and then of course the moments where it just ceases to function altogether. I have’t been with DreamHost long enough yet to start pulling the trigger…because my last host that had my site was down virtually everyday…but if this kind of activity goes on all the time, I will reconsider hosting. I’m a bit peeved because I did webhosting 3 or 4 years ago on my own business ISP and had virtually 0 problems. Of course, I was the one handling my own server. Now, it’s out of my hands.
I’m not trying to blame anyone here, because my company is a computer services business. I know what it’s like to have a problem that just seems unfixable in the “industry-prescribed” time and takes forever. But a major server issue that takes 48+ hours, there’s a problem with that. I would fire one of my technicians if it took that long for them to repair a machine, unless of course it was allowable under the circumstances that they had a hardware problem and had to wait for a new piece of hardware and what not.
Eh. Let’s hope this gets fixed soon. I’m trying to be patient.
I’m just more disappointed than anything. From what I was told by other dreamhost subscribers that recommended it to me, dreamhost has much better service than this. I’m experiencing otherwise. I bet they have the dedicated package if they aren’t experiencing these problems.
September 29th, 2007 at 12:18 pm
@The Dude - “its probably a 3rd party that is at fault”. Um, no! DH has already stated that the issue is a file server going over capacity. How it takes this long to rearrange accounts / add additional storage is beyond me - it’s simply due to DH’s completely inadequate technical support.
Even if it was a 3rd party’s fault - the issue should have been resolved before now! This level of service is shocking.
My status: website’s seem ok. mail is timing out during connection / very slow when connected.
September 29th, 2007 at 12:42 pm
Update: e-mail seems to be up briefly..very slow…I’m expecting it to cut out shortly. Maybe I’ll get surprised. Who knows?
September 29th, 2007 at 1:01 pm
DreamHost is a Joke.
I can see my site from Japan but my friends in USA have been getting weird errors for days.
It’s a paint to change host providers, but I am going to do it. And hopefully the next provider won’t be as bad.. I mean.. I can(’t imagine anything worse. After sticking with DH for years, the last 2 years have been ridiculous.
They are the C-rate movies of hosting. And anyone that comes with a rebuttal, he/she’s got the be some DH guy, because there is no way anyone can be happy with 3 days in a row of downtime and don’t tell me I pay little cause I don’t.
Thanks for the shitty service !
Sayonara
September 29th, 2007 at 2:07 pm
Today’s ultimate dumbass blind fanatical DH supporter prize goes to the assclown “The Dude” (figures with a name like that).
“DreamHost is the best ! I’ve used 4 hoting Co’s , DreamHost support rules !
its probably a 3rd party that is at fault”
This guy is so fervently pro-DH that he refuses to accept that DH could possibly have a problem, despite that fact that he’s responding to an entry by DH stating they have a problem! Wow! Some reality-bending stuff there. George Orwell would love this!
September 29th, 2007 at 2:08 pm
You’d make an ideal communist citizen ‘The Dude’.. maybe you should move to Burma or North Korea.
September 29th, 2007 at 3:57 pm
It would be nice to see an official update after such an extended downtime of something that is very, very important. Even something like: “We are actually working on it, this is what happened, this is how we will fix it, it will take roughly this long.” Just any news at all, really, would be appreciated.
September 29th, 2007 at 5:26 pm
Just a reminder that if you have not yet “Officially” created a support ticket then you need to do so. Try to be polite and you will more thsn likely have a better response.
Stress to them that this is an important issue to you and hope that they treat it as such. Ask them to please give an updated update.
Gary
September 29th, 2007 at 7:52 pm
Slow again. Thought they had it fixed. Are they overselling bandwidth or what?
September 29th, 2007 at 7:56 pm
Mail down as well now.
September 29th, 2007 at 10:11 pm
TO : That’s Incredible
I live a few 100K from Burma, Thailand rules !
September 30th, 2007 at 10:29 am
It’s CRITICAL, my site is down!!!
September 30th, 2007 at 11:37 am
I think Dream Host sould compensate money or “time” for us!
Because I lost so many users for my site! many page rank!!!!!!!!!!!!!!!!1
September 30th, 2007 at 5:12 pm
My e-mail seems to be up and running. So…I wonder what’s going on with the rest of you guys that are experiencing the same problem. O.o I’m on the janky system…so this doesn’t make sense.
September 30th, 2007 at 8:54 pm
@Tophy:
E-mail is on janky here as well and has been good all day. Support got back to me earlier and said it is more or less resolved.
October 1st, 2007 at 2:20 am
DreamHost sometimes becomes HostDream
Away from reality and into nightmares
Janky Doodle is still faster than the
Scrolls of parchment in the Middle Ages
Centuries later DreamHenge gets visited
By Aliens who want to know how we
Communicated about communication
And lo behold, they crashed in DreamWell
October 1st, 2007 at 3:20 am
Slow!
October 1st, 2007 at 5:10 am
To Slow… if slowness was the problem , its clearly not fixed
October 1st, 2007 at 5:52 am
i think that will be solved…
October 1st, 2007 at 11:29 am
Seriously!!!! This webmail issue is getting out of hand. I’ve been very loyal to DH over the years, but I’m honestly getting a bit tired of the near-constant instability these days. Get it together guys, you’re better than this!
October 1st, 2007 at 2:10 pm
Still slow… DH get some competent system administrators! Perhaps you need to hire some a professional IT architect for your company!
October 8th, 2007 at 5:23 am
Well, mail is dead again for me :/
October 8th, 2007 at 8:37 am
mail is dead again
October 8th, 2007 at 9:26 am
for me too, fucking shit
October 8th, 2007 at 12:48 pm
awesome…
October 8th, 2007 at 1:51 pm
This is slow as hell. I’m hosting a forum and it’s taking an awful amount of time to do anything, mainly to post. And it doesn’t matter if the forum has a few users connected or a lot.
October 10th, 2007 at 7:15 am
Still slow. I heart DreamHost.
October 10th, 2007 at 8:40 am
This issue is clearly NOT FIXED
* ERROR:
ERROR: Connection dropped by IMAP
server. *
Please update de status to NO RESOLVED
October 31st, 2007 at 11:29 am
Problem remains.
November 2nd, 2007 at 4:51 pm
It is solved for me!
December 23rd, 2007 at 1:36 am
thanks for post
December 23rd, 2007 at 10:05 am
my email hasn’t worked for over 24 hours. i can’t believe how bad things have gotten at Dreamhost lately. I think it’s time to go somewhere else.
December 24th, 2007 at 4:08 am
Thanks buddy….awesome.
March 2nd, 2008 at 5:41 am
Cool, the post.
Thanks for the information.
March 3rd, 2008 at 4:03 pm
Thanks
March 13th, 2008 at 4:13 pm
Don’t be ashamed to get angry, let it flow.