Comments on: Server martinellis being moved to new hardware

By: wow gold

wow gold — Sun, 02 Mar 2008 13:53:57 +0000

Cool, the post.

Thanks for the information.

By: shob

shob — Fri, 12 Oct 2007 16:18:47 +0000

Seems they are still having load issues with martinellis. Time to get the big hammer out and give it a good seeing to!

By: A

Wed, 10 Oct 2007 03:38:28 +0000

[martinellis]$ uptime
20:37:25 up 4 days, 13:58, 1 user, load average: 239.39, 183.32, 174.89

Come on guys. What is this?

By: not

not — Wed, 10 Oct 2007 02:03:34 +0000

I use dreamhost and not by choice . I paid for a year so I need to use it up.I am not going to spam in here and say go to another but I will say this ,My regular host is awesome with great support . I won’t tell you who they are cause I am greedy like that and don’t want to share them. I have had nothing but grief with dreamhost and when my year is up I am moving .

By: brasscrest

brasscrest — Tue, 09 Oct 2007 13:00:59 +0000

@Eric - What would a phone service accomplish, other than increased cost? I much prefer, in the technical environment, a text-based service, because then I can do things like attach the exact error message that I’m seeing - rather than trying to explain it to someone in a call center somewhere who isn’t going to be able to solve the problem anyway. DH has >300,000 customers - how many does your “small business” have?

I’d much rather have them concentrate their efforts on fixing the problems than in trying to answer thousands of phone calls.

By: ahmed

ahmed — Mon, 08 Oct 2007 20:28:28 +0000

thank you

By: Eric

Eric — Mon, 08 Oct 2007 20:23:48 +0000

The thing I really love is how the mass majority of websites and businesses give you phone numbers so incase their site is down or if you need immediate help you can “CALL” them. but these guys are too cheap to hire or setup an automatic answering machine… hell my small business has that….

either way i haven’t had much of a problem with DH besides the phone thing.
good luck people.

By: CBSeattle

CBSeattle — Mon, 08 Oct 2007 19:42:56 +0000

for more than 4 months I’ve been noting and communicating to support that my server is cold syrup slow between the hours of 10a -3p on weekdays. I can be in the middle of writing a post and almost to the minute, if the clock turns to 10 the response can be as long as 10 minutes - or more often the server times out or notes an error. At about 3pm Mon-Fri the speed suddenly increases. OK…this is bull crap. I don’t have that much traffic on my site during the first part of the week…and to have this recurring problem is a sign of poor service, overloaded servers and cramming way too much onto their equipment. I’m certainly looking for better service from other hosts.

By: why

why — Mon, 08 Oct 2007 17:19:44 +0000

Thanks for confirming with all that. There were problems at one time, but if it’s supposed to work - w00t!

By: VOO

VOO — Mon, 08 Oct 2007 17:10:18 +0000

As a matter of fact, I just got this in an auto reply myself:

“It is okay to send email to this address for support inquiries. We prefer
you use email only for replies to messages from us about ongoing support
cases. If you want to open a new case, we ask that you use the form at
https://panel.dreamhost.com/?tab=support&subtab=msg so that we can better
automatically tie your message to your account with us!”

So, panel preferred, but direct email OK. Again though, you MUST use your account addy.