Janky mail problems
We’re currently experiencing very high loads on janky mail servers. This is causing your mail to be slow or inaccessible. You may be affected if your mail server is listed as ‘Janky’ under Account Status in the control panel (upper right corner).
Very sorry about the inconvenience, we’re doing all we can to alleviate the situation as soon as possible. Please check back for updates.
Update @ 10am PST:
The problem turned out to be file server related, so the admins offloaded the machine to share the load with another file server. We’ve been monitoring the load for the past hour or so, and it’s now stable. If you’re still having mail issues it’s most likely unrelated, so please submit a new requests with as many details as possible, so we can assist you asap. Sorry again about the inconvenience this have caused you.
October 10th, 2007 at 9:16 am
Few days ago, there was similar problems with janky - inaccessible for more than 5 hours - officials said that additional hardware had been added to handle the problem, so what is happening? Email is mission critical for me and my customers.
Best regards,
Marek
October 10th, 2007 at 9:19 am
NOT AGAIN , NOT AGAIN , NOT AGAIN , NOT AGAIN, NOT AGAIN, NOT AGAIN, NOT AGAIN, NOT AGAIN, NOT AGAIN, NOT AGAIN, NOT AGAIN, NOT AGAIN, NOT AGAIN, NOT AGAIN, NOT AGAIN, NOT AGAIN, NOT AGAIN, NOT AGAIN, NOT AGAIN, NOT AGAIN, NOT AGAIN, NOT AGAIN, NOT AGAIN
FIIIIIIIIIIIIIXXXXXXXXX
PLEASEEEEEEEEEEEEE , turn on the janky Fu@%$” Serverrrrrrrrrrr
October 10th, 2007 at 9:22 am
Constant problems. DH should have a blog for when everything is working properly. That would require far less posting on their part.
October 10th, 2007 at 9:26 am
again ¿?
October 10th, 2007 at 9:30 am
what is the deal??? we’d heard this was the place to be….WHY are there sooooo many problems??? we’ve been without mail like FIVE TIMES just this week alone!!! this is nuts, truly…….
October 10th, 2007 at 9:34 am
The server has not been working for a couple of hours now.
Been trying to get hold of customer support, but to no avail.
This issue did *not* surface only 20 mins ago..
Good job on keeping customers updated on what is going on.
October 10th, 2007 at 9:34 am
It is unbeliavable, once again we are left without email!!!!!! I know this hosting is kind of cheap, but they should update their crappy servers and give good service for customers. Besides what kind of name is JANKY (specially for a server).
October 10th, 2007 at 9:36 am
Second major outage in two weeks. They need to rename that F*&%’in thing to JUNKY !!!
October 10th, 2007 at 9:42 am
@everyone: I just wanted to remind all the complainers to stop hitting the mail server until the issue is posted as resolved, otherwise it will take even longer.
@pissed off: ALL shared web hosting companies suffer from this level of issues. The difference is that DreamHost keeps us informed when others hide the problems.
@rafael: There are hundreds of servers with all sorts of interesting names taken from science, popular culture, etc. You might find the irony of the name “Janky” amusing.
October 10th, 2007 at 9:45 am
its 9 dollars a month people.
October 10th, 2007 at 9:46 am
joy!
October 10th, 2007 at 10:02 am
@simon: Dreamhost doesn’t necessarily keep you informed. I’ve been opening tickets on this issue continuously over the past week. Only now is it making it to the status blog.
It’s also hard to convince inbound email from hitting the mail server, don’t you think?
October 10th, 2007 at 10:10 am
Yes, it seems the problems they’re experiencing with Janky has been persistent. I just moved my clients to an account that happens to use Janky for email too. Have any of you had success in requesting to have the account moved to a different email server, perchance?
October 10th, 2007 at 10:29 am
Darius, Bluehost is only ~7 dollars a month and they host with reliable hardware. They are so far ahead of DH it’s a joke.
The only thing worse than a host with such poor quality hardware are the morons who keep defending this junk. You guys are all better off on Geocitites, if that’s still around. I mean, at least your email will work.
October 10th, 2007 at 10:32 am
email’s still timing out…it’s not resolved… *very deep sigh*
October 10th, 2007 at 11:10 am
@Sabirius : email’s still timing out…it’s not resolved… *very deep sigh*
indeed… this is far from solved
October 10th, 2007 at 12:39 pm
“Darius, Bluehost is only ~7 dollars a month and they host with reliable hardware. They are so far ahead of DH it’s a joke.”
Yes, the are really kicking ass with those CPU exceeded errors that you get when doing something as common as backing up a wordpress database.
October 10th, 2007 at 12:57 pm
I use Google Aps for e-mail… I just completely shut off my DH e-mail… it had so many problems…
October 10th, 2007 at 1:02 pm
Problem is dreamhost is the authority so when change the mx it still has to to hit dreamhost to goto that great bit bucket in the sky google–noww what happens when dreamhost has probklemm with dns –what happen to your mail then smartyy appz boy?z
October 10th, 2007 at 1:09 pm
@Eric: No privacy concerns?
@ehlo loco: You don’t have to use DH DNS… besides, if they manage to screw DNS up, they’ll all be looking for jobs.
October 10th, 2007 at 11:57 pm
Way to quite here now… The Lord is gonna have to do some more smiting to stir up some action!
October 11th, 2007 at 1:53 am
He’s currently overseeing the damnation of Lunarpages. give the guy a break… even he’s still just one man. He can’t be everywhere… that’s why he has you. Or so he wants you to think.
October 11th, 2007 at 3:55 am
@Simon Jessey: ALL shared web hosting companies DO NOT suffer from this level of issues. DH is certainly the worst I’ve experienced to date.
October 11th, 2007 at 3:56 am
@Christopher J. Pilkington: they already have managed to screw DNS up once, a month or so ago…
October 11th, 2007 at 4:09 am
ehlo loco, I have no problwems with my e-mail I’m just informing you all. i use googles mx records so no matter how many times my DH mx fails or server shuts down it doesn’t affect my mail. and google has lasted me 6 months so far no errors.
October 11th, 2007 at 4:58 am
Fixed? Not the mail server!
October 11th, 2007 at 7:14 am
Hey, it’s broken again, what a surprise.
October 11th, 2007 at 7:38 am
Can anyone recommend a shared host that doesn’t suck? I just switched to DH from a great host but they cost $25/month and only give like 400mb of storage, lazylizard.biz. I’m just looking for more storage and something a little cheaper. But I do need email, at least occasionally.
October 11th, 2007 at 8:25 am
again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again again & again
October 11th, 2007 at 8:26 am
@BenA: In my experience, most shared hosts suck. The CPanel-based ones lack clue and flexibility. The fly-by-night ones are usually very flexible and cheap, but they lack business plans, grow too quickly, and then fail. Ones like 1&1 have reliability but the performance is very limited due to caps on CGI time, processor, etc.
October 11th, 2007 at 9:23 am
Resolved? Um. No. Intermittent isn’t good enough.
October 11th, 2007 at 9:30 am
and it’s down yet again this morning. awesome.
October 11th, 2007 at 9:40 am
Funny thing is, this happened 22 mins after we got an “all clear” email =P
I just moved to Bluehost, waiting for the DNS changes to kick in.
I’ve had enough.
October 11th, 2007 at 10:07 am
Son como el pico
October 11th, 2007 at 11:12 am
Good luck with bluehost - you will definitely need it. They are on par with DH as the worst hosts I ever had. They will take your site offline temporarily for something as minor as rebuilding your weblog, because it uses too much CPU (ridiculous). Try Media Temple. There are discount coupon codes available too if you google for it.
October 11th, 2007 at 12:58 pm
All our email addresses just vanished!!!
October 11th, 2007 at 1:15 pm
All the email addresses for one of my domains vanished at about the same time. They are on janky…. They still show up when I put in a support request, and some — though not all — are appearing under account status.
Not impressive.
October 11th, 2007 at 1:31 pm
This is NOT resolved. Many of my e-mail accounts have disappeared from my control panel, and I am not able to access any of them using webmail or IMAP.
This is the first serious issue that I’ve encountered with dreamhost.
October 11th, 2007 at 1:33 pm
Where did all my email accounts go???? theyre gone!
October 11th, 2007 at 1:40 pm
All my email accounts are also gone!!
Guess I will have to move all my mail to Google apps.
October 11th, 2007 at 1:42 pm
Normally I’d do this through the panel but it’s not working… again… so…
“DREAMHOST YOU’RE DOWN AGAIN!!!!”
FIX IT!
October 11th, 2007 at 1:42 pm
My mail server is “spacey” and email accounts on SOME of my domains have also disappeared. Logging in via webmail just throws up some “unknown user/password” error.
October 11th, 2007 at 1:44 pm
I’m sorry I was mistaken:
The missing e-mail problem is for people on the “spacey” e-mail server, as I am. No word from dreamhost staff yet.
October 11th, 2007 at 1:57 pm
My missing ones are on janky, not spacey. I put in support requests over two hours ago. No response from DH as yet
October 11th, 2007 at 2:15 pm
8 of my email accounts have disappeared from janky about 30 minutes ago. This is the first problem I’ve had besides the occasional slowness of shared web hosting. So far still worth my 7.95 a month.
October 11th, 2007 at 2:28 pm
I think I am going to move to RackSpace and pay the $400/month. More expensive - yes by a factor of 10 but one lost sales lead pays for that in a year. We have been down for two hours and have had problems all week with intermittent outages. It’s hard to be taken seriously by Fortune 500 companies when you have to keep saying ho sorry my email is down again
October 11th, 2007 at 2:35 pm
@LRH: Email addresses are missing from both JANKY and SPACEY. I am on SPACEY and I can assure you my email addresses are gone just as everyone on JANKEY.
October 11th, 2007 at 2:50 pm
My mail is also missing. I filed a ticket (adding to the pile, I’m sure). Jeez, I picked the wrong day to flip the switch and change all my MX records to point into DH.
All my email addys are missing as well, on janky. The control panel recognizes that my lists still exist, but all the list aliases, etc are gone.
October 11th, 2007 at 3:08 pm
I just moved to DreamHost from a dedicated server because I was tired of maintaining my own software after 6 years. That and I could no longer justify $150/month.
I posted this as a support ticket:
Email slowness or downtime is somewhat acceptable when trying to retrieve one’s email. It happens. Customers get that.
HOWEVER, it is NEVER acceptable for email accounts to become undeliverable due to downtime. THIS IS LOST INFORMATION. If mail gets to your datacenter, it should remain in queue until your system can find the machine to deliver it to!!! It should not be bounced unless the machine for which it was intended can verifiably say there’s no user with that address.
October 11th, 2007 at 3:15 pm
It is NOT resolved as of 3 PM Pacific Time, 10/11/07.
The new problem is that logins return the following error:
ERROR
Unknown user or password incorrect.
Go to the login page
This is unacceptable. The band-aid approach is not working and DreamHost is making it impossible for customers on this server to conduct business.