Core Router Maintenance

I guess that’s what explains my downed sites…

Why minimize outages? We love’em! That’s why we stick to DH (or do we…)?

I guess mine too.

LOL

I guess Dreamhost is telling me to get a life and stop working by blocking my SVN access. Oh well, time for Halo I guess…

Would you rather they waited until Monday morning to do this?

I think we can wait for a couple hours on a weekend for them to resolve the core router maintenance that we were already informed would be needed.

As much as I would like to complain, I realize that I am paying a very low price for a tremendous amount of disk space and bandwidth. My websites aren’t serious either, if they were, I think I would be with a more reliable host. I do

If you are experiencing a problem not reported here, check our web panel for more information.
(Please remember, posting in the comments here IS NOT an official way to contact DreamHost.)

question, how do I get to the web panel if it’s down too?

id complain but they have been awesome about me paying my bill late, so meh

ALL my site downed,and http://www.dreamhost.com downed also..

I hope this network downtime will mean solid stable and fast service for some time afterwords. In case you all haven’t noticed, all of dreamhost is down. I like that Dreamhost puts status updates on it’s off site status page so folks can no what’s going on even when they have to take down their entire network, not even my dedicated server provider does that!

Mine works fine.

I think we can wait for a couple hours on a weekend for them to resolve the core router maintenance that we were already informed would be needed.

Well, at least we’re all in this together

I think that if we are able to get the Dreamhost Newsletter each month, could you not use the same mailing list for planned outages.

Down time happens, but if we could be made aware of it, then we can all inform our users…

Simple communication cost you nothing but 10 minutes of your time.

Agree with others above, we shouldnt have to be checking your site in case you post us something there… gesh, we’re busy enough coding our sites and supporting our own users…

Not a bitch, but a suggestion, EMAIL US!!

Cheers

QUOTE:
“# Big Fuss Says:
October 19th, 2007 at 10:37 pm

I think we can wait for a couple hours on a weekend for them to resolve the core router maintenance that we were already informed would be needed.”

How were you informed? is there a mailing list I should be aware of?

@Themicles

That is curious. Extremely curious. Was that small outage just a taste of what is really to come?

In the interest of keeping myself from being blindsided again by DreamHost shutting down over 100,000 domains without an e-mail, I subscribed to the RSS feed in the panel. The trouble is, it DOESN’T show only issues that affect me, and it says EVERYTHING is resolved, even when the core router maintenance wasn’t as I write this.

Do status feeds work for anybody else?

Not sure if this is a bug, but I’m seeing the last person’s “will not be published” email address in the Leave a Reply section.

That’s not normal, right?

Oop.. and down she goes again.

Have to agree with Tyler, particularly as an extra-paying PS customer…

Again.

We were informed of this!

http://www.dreamhoststatus.com/2007/10/17/core-router-upgrades/

It was PLANNED!

What amazes me is you have time to check the dreamhost status page on the off chance there’s going to be something major going on that affects you. What’s more amazing is that this seems perfectly normal to you to the point where you want to be a condescending prick when others have that sort of “customer service” pegged as worthless at best and negligent at worst. Seriously, how can you possibly defend the lack of email notification on this with “Well, they blogged it! Didn’t you see?”

Give me some of your free time, shithead. Then i’ll camp out “on the main page” to monitor when stuff’s going down with the host.

If you came here to check out what happened, I would have to assume you hit the main page — and would have seen the RED marked post:

http://www.dreamhoststatus.com/2007/10/17/core-router-upgrades/

Shithead? Nice one, for someone who apparently cannot read.

This really pisses me off. Why not do this more towards 1am PST or so? That way it minimizes effects to both coasts. As it is, I’ve been completely down since about 10pm. LAME! That’s prime-time for me!

Also, if they’re gonna do this, and it’s planned, then why not email everyone? That would have been appreciated.

Daniel,

The idea behind a planned outage is that it takes place at a predetermined time. It is a “proactive” step that customers can be warned about ahead of time.

What you are describing is a “reactive” step — using the blog to find out WHY things are down AFTER they are down.

The complaint is that despite being planned, customers we’re not PROACTIVELY warned beforehand. This eliminates the virtue of the outage being planned, which is pretty silly when you think about it.

It’s like the start of the Hitchhiker’s Guide — the fact that there was a warning floating off where nobody was looking at it means there was basically no warning at all.

My DH account is due in January. I’ll be shopping for a new host.

I came here when I noticed that my sites weren’t working, from my control panel (which some of us seem to be clever enough to be able to do without going through the main page, I guess… ). I sure as hell wasn’t checking in two days ago thinking, “hmm.. wonder if the whole thing’s going tits up on Friday.”

And what difference does it make if i came here to check out what happened and THEN saw that, on the 17th, they posted that it was planned. It’s STILL after the fact. It’s still not an acceptable notification in the customer’s inbox where it could actually do some good.

Wow it would have been really, really nice to have gotten an email about this instead of having to check the status blog now that my site is actually down. I doubt many people are begrudging you the downtime to perform maintenance, but I suspect that the only time people check the status page is if their site is already down, so your “advance notification” solely via the status blog is totally unhelpful.

Seriously, feel free to email us when your entire system is going to be down for up to 2 hours. Some of us are trying to work, 10:30pm or no.

@Tyler

Your email address is showing up in my Leave a Reply box.

Strange.

Daniel:
We only come here when our site is down. We should only have to come here when our site is down (if ever). If this was planned, we should have been notified by something that we check. That way we could plan on our own.

We are saying that we know that the post is there in red. We don’t care what color it was, because we never loaded this site. Why should we? Our own pages worked just fine.

Jesse, once the panel comes back up there’s a link in there that will provide a customized feed for the servers your account straddles. It goes by providing the servers you use as part of the url to get the feed.

This is all from memory ’cause the panel’s down.

Awww… don’t they have RSS readers on Caitlin’s planet?

Do you or do you not subscribe to the feed off this site? Yes or no will do.

Are you F—-ing kidding me? I’m pretty sure that you guys have my e-mail account. I’m pretty sure that I wouldn’t have planned working on developing websites all night tonight if I had known about this beforehand. I’m pretty sure I wouldn’t have been livid, and i’m pretty F—ING SURE that i wouldn’t have been PROMOTING my new site throughout the night tonight.

This is beyond horrible, this is shameful. I am losing ad revenue by the moment thanks to your poor poor poor excuse for a website hosting company.

Also, if the status site is up, how hard would it have been to change some fucking CNAMES to point to a page on this site that says “scheduled maintenance”. After all, this was a PLANNED outage.

bulls***

Well this was planned, i hope everything works fine at the end and be resolved in the estimated time.

Regards.

Well this is suck >.

I recommend that everyone searches for a new ISP because I see more disadvantages the advantages with having my site hosted on dreamhost. Unfortunately every time the site or e-mail goes down, we have to put in a support ticket and the average response time is 12 hours for me. This company is making enough money to upgrade thier servers and hardware, but obvoiusly they dont want to dig into the profits to upgrade a better product for all of us to host our sites. I am tempted to report dreamhost to the BBB and make sure that they know that this company doesnt feel its important to notify its customers when they have major outages like today. Further more, if they would have cared about thier reputation and paying customers, they could have fixed this problem during the late or early hours of the morning when traffic was at its slowest rate for all of us. I have personally switched back to my old ISP and I expect a full refund for the time I have wasted with this company.

To the other Daniel: I subscribe to the feed as well. Its on my firefox. The title always says “DreamHost Status”, never “scheulded maintanence planned”.

Diggler. You know,… I would go to your site… but it appears your web host is down.

Here, kids. I’ll even help you out, since you can’t seem to manage it all by yourselves.:

http://www.dreamhoststatus.com/feed/

It’s easy. Load up your Firefox, or your favorite RSS aggregator — or even Google RSS Reader!! Oh, hey! You can get that in an iGoogle Widget these days too!!

SUBSRIBE!! BE INFORMED!! STOP BEING RETARDED!!

(1, I think we should set-up a Dreamhost site specifically for the RSS challenged — where we can sell that t-shirt. “STOP BEING RETARDED!”)

We’d probably make DHSOTM!

Hi Dirk Diggler,

Let me guess, the coupon is only valid for another 90 minutes? tee hee..

amazing….why do I keep paying these hacks money?

this sux

“You should consider the idea that monitoring an RSS feed is not a reasonable requirement to being informed of such outages”

But…but… Tyler, Daniel is able to manage it. I mean, he strikes me as someone with a full, rich life full of outdoor activities, and girlfriends and a thriving career, yet, somehow he can be five steps ahead of the rest of us AND be home on a Friday night - even though he KNEW this was going to happen. Seriously… I found a new hero tonight.

i hava 4 websites and all is down

Ya van 2 dias que pasa lo mismo esperemos que este sea lo ultimo dicen que su uptime es de 99.9% deberia bajar a 98.9% en cuanto tenga dinero me cambiare de hosting espero que alguien me recomiende uno bueno y que no sea caiga a cada rato

I read about this in advance via the feed, but I have to agree with the majority of here: Notice about this should have been pushed out to users. Not doing everything you could to warn people was irresponsible.

@L33tkill3r: we do have a couple of wireless routers running dd-wrt actually

Hey Tyler: I’m with you here, but a cool thing that dreamhost set up in the last… year or so is a customized RSS feed. You can get it from your Panel by clicking on “your account”. It only shows updates that apply to the servers on your account. Pretty neat.

I can’t believe this bullshit. i’m cancelling my account asap.

Posting a sign somewhere that 90% of customers do not look until something goes wrong is not enough notification. If you want people to know what’s happening, you have to tell them. Road crews don’t post a sign on a community bulletin board, then wonder why everyone’s mad when they block the road to fix it. They have to inform news stations and post BIG, OBNOXIOUS SIGNS. Applying this concept to a web hosting company isn’t that difficult.

Dreamhost simply failed to do this.

Shills from another hosting company? I wish. That way I wouldn’t be so broke that a 2 hour outage is affecting me financially.
While we’re on the childish accusation train, I would like to hazard a guess that some of you are aliens and robots. L.O.L.

And most of us aren’t planning on “switching to another ISP” (LMAO, ISP…) because of this. It’s just annoying, like bringing a significant other home with a different background/lifestyle that shocks your parents. A little heads-up via email would have been appreciated is all.

@ Mikes3ds

In fact, many people says that are less people surfing on friday and saturday, because the people go to partyes or something. But friday it is used by many webmasters (like me) to upgrade the sites, apply changes and stuff.

Am i down? today is oct 20 2:32 pm

Daniel — do us all a favor and drop the word “retard” from your vocabulary. Maybe also drop whatever is making your all your posts insulting and sarcastic. Maybe even ditch the whole “everyone else is stupid and lazy” thing you’ve got going.

If I’m saying that I’d appreciate an email before the downtime, that’s nothing to you. If I don’t want to subscribe to the RSS feed, again, no effect on you.

Cool off on the nerd rage. Stop arguing on the internet. Go to sleep. Good night.

What planned outage is occurring right now? I really do not why there need to be so many planned and unplanned outages. Why can more preventive maintenance not be done without downtime; and why is there not more network redundancy? I wonder if there is there even an effort to make improvements to the network or if it is like an old car that is just holding together.

An Ode…. to Dreamhost….

Today I found a black leprechaun and white wife playing D&D at Michael Jackson’s house of flying daggers.., jack hammers, and.. empty vodka bottles. The next day he stole my house and sold my children to the Jamaican Mafia. I was relieved because I hated my beaner children. Especially the one suffering from lupus but i love the euros received for my left kidney that I ate onstage at it tasted like BoC’s left nipple when in reality it was like Lucifus’s left nut. No one really cares about howI feel when I have only a little bit of dirty ass to keep me from playing with with my penis while i watch a nude Barney quietly licking some homeless bum, whose dog was molested by KAA staff who had problems with his personal flying programming monkeys hit h game.

If you think thats weird try raping some bros and ejaculating in cans of tuna while playing with.. your favorite slinkey but always remember to shake your manwhores down for enough money too pay for my fine fat goose and my Negroplasty. Because if you start drooling my thick and juicy hog around here named Bacon will start jizzing all over the walls.on the bright.. side of things, the goatse man and his wife burned in hell for 6 minutes and they looked like something that.. just got burnt. I’m sure that is lame but.. I have cancer and the doctor screwed my wife while i was experimenting with his french maids outfit and feather duster on his new ten-speed bike. Then he cut off the power , but suddenly a very moist and naked girl Who was a prostitute on the professional golf circuit was hit by a wiggly and sluty female golfer.

She was obese and smelt of old eggs and curry, meanwhile back.. at The Bronx she went to the sex store and bought a Saber inflatable doll then suddenly deadfire pulled out his flaccid and unimpressive 3.25″ floppy device lovingly named Binky.
Honoring a hamster that once fought.. to restore peace in his pant. speaking of pants mine are wet which probably explains..earlier furious masturbation. In the meantime while time traveling means being stoned out of your freaking mind I did a goatseand then a giant clone of M.C Hammer came out from my computer screen started doing some stand up comedy the comedy was offered by the goat show from mexico and that was the end my virginity. I started taking piano.. lessons from a perverted American midget with the name Jefferson GayLoussac III who touched me very very roughly in the deepest.. sections of my pants and buttocks. Meanwhile, the plan.. for world domination was nearly completed but something happened when my doorbell electrocuted the postman unfortunately the part I ordered earlier was destroyed, so then i had continued my plan with the help of my wife and her weird family and friends. We all decided to hunt down Munsu because he was too evil to really be a living being he was also a very very experienced master baiter. ” Oh my god “, “everybody gets shot!”

The next day was the best because we finally were able to make Deadfire forget about his beloved Bavarian Prostitute. Then Terracosmo, wearing drag came out of the closet and started a fight with Deadfire. They then had sex about three times. Oh my god! They Killed Kenny! “You Bastards!” screamed Masamuneehs. He then began fisting himself with Celine Dion.

In my personal opinion, dreamhost does fine, if you cant figure out how to read a site’s RSS and take some time to look into things that you obviously invest your money and time into then don’t complain when you are not informed enough to know.

@Tatertots: it’s never lupus

Does it affect you that I’m pointing out an obvious caveat in your irrational approach to the downtime, Tyler? Does it affect you that Dreamhost informs its customers in various areas of their web site, by making suggestions as to how to stay informed — and in what ways that would be most efficient?

So, should Dreamhost send-out a mass mail which would in essence take quite a while to happen (you shouldn’t really burst off mass mailers in one shot, because it bottlenecks the servers). Yet, you can however get the information from one readable source — an RSS feed, for which Dreamhost has kindly offered up as a necessary service to customers.

I would like to know a reliable host? Are there any for someone who doesn’t want a dedicated server?

[scarcism]

If Dreamhost was down for an entire day, I’m sure Daniel would find some excuse to defend Dreamhost with.

My site with DreamHost maraland.net is down and I’m not complaining. I wish they are working hard to fix it. Every hosts have this downtime…

We are lucky that we can vent our opinion through this DH status site. Thanks.

I love how we were all pissed enough to find this site. Unfortunatley I am bound to this crap excuse for a hosting company due to a heavy network of php databases ect. Oh well, at least I’m not running a major site otherwise I would be shopping for a new host right now.

btw it says to slow down on the comments, how great is that?

DreamHost DOWNTIME FTW!

Kirby, take a look at the main page of this site — you’ll see the announcement — still labeled in RED.

As for everyone else — it’s simple. You had two options to plan for your working on your sites tonight. You could have either read it through the RSS feed — or — you could have simply taken a look through the main page here on the site (which is the same information as what’s listed in the RSS feed!)

Now obviously — a planned downtime announcement WILL be present here. Which, by all logic and reason, should have allowed you to be aware — and plan for this outtage. Correct?

And obviously — if this was an UNPLANNED downtime, then chances are — we’d all, including Dreamhost, had been caught off-guard.

That makes looking at this site’s list as perhaps a prudent thing to-do in the future then, when planning work on your web site. Correct?

@Jesse: Actually, you’re right. I was used to it working, but it seems to have almost as many unrelated stories as the main feed lately. Huh.

Mari, I just pointed out that the EXACT SAME information is listed here on the MAIN PAGE of DREAMHOSTSTATUS.COM!

If you don’t believe me, that you have TWO distinct options of how to obtain that information — then take a look for yourself! You don’t NEED RSS, but it’s there! You can also just LOOK at the web site here and get a pretty idea of what’s planned.

Which translates into your own planning!

I think it is a waste of time posting here, So why post so much

Comments posted here may not be viewed by DreamHost staff at all. This is not a way to contact DreamHost.

1 hour and 45 minutes, 15 minutes to go!

DH CostMonster $38/month, Downtime Priceless. For some things money can’t buy, for everything else, theres DreamHost DownTime

But you must check, like a responsability, the status of YOUR host company at least once a week and take a look for issues and see what’s happend.

I would love to see the statistics on how many people actually leave DreamHost after an outage, every time there is a post like this, half of the posts are people stating that they are going to switch hosts, yet I doubt hardly any actually do. I have yet to experience a host with even half as much care as dreamhost puts into your user experience. I love how everything they do makes perfect sense and designed so you can do what you need to do and help you do it quickly and easily. A little down time is a small price to pay for such great hosting.

Thank You Dreamhost!

I agree, people can subscribe to the RSS feed for this site

but to have so many websites not loading with “timed out” is really unprofessional

DreamHost should have set it up so that all sites on all servers point to a page that says “Uploading Servers until ___ AM PST”

Ya that is so true…no one has any thing to do for 2 hours so we they might as will post here

@Jason

I would prefer a direct link to my brain as a free service, having them send me notifications in the Robot voice from Portal, new game out from Steam, Included in the Orange Box, Buy Now!

waa, waa, waa … the #1 way to identify people who haven’t the FIRST CLUE about what it takes to run an operation of this scope for such CHEAP CHEAP CHEAP PRICES is to look at who is whining loudest.

If you’re unhappy, STFU and go set up your own LAMP server on your home broadband connection; that way, YOU can be in complete control at all times — yeah, I bet *that* will help your uptime.

Oops, you don’t even have the first clue what LAMP means, and yet you whine and cry like a little baby.

The value of DH is that it is possibly the only host of this scale whose number one value add is TELLING THE TRUTH when stuff is borked.

Every other “name brand” host has all the same kinds of problems, but they hide behind layer after layer of third tier support morons equipped with intricately scripted lies.

Even if it takes ALL NIGHT to get this right, you’ll still be TRILLIONS OF TIMES better off with DH. There nothing even close in terms of bang for the buck.

No, I don’t work for DH, don’t own stock, or have any other inside interest … just a LONG TIME industry veteran who knows the value of Uncompromising Truthiness in Hosting.

I suggest if you are unhappy with what you get FOR THE OBSCENELY LOW PRICE YOU PAY, then just leave … go ahead … you can start the transfer process at GoDaddy right now. Go for it, I’m sure it will solve all your problems and it will certainly solve our problem of listening to all your petty whining.

First!

Dreamhost works good only in dreams, lol

We should have been notified by email (email > this.domain), bottom line.

@Tobin … you make a very valid point. Unfortunately, we were typing at the exact same time. Had I seen your post, I would have prefaced my little rant with:

“Yes, DH could surely include an email alert, nevertheless, when it comes to PRICE for PERFORMANCE …” [yada-yada]

Daniel. You were given the time for the planned downtime. It’s an emergency upgrade. What do you want?

Thomas says:
Why do annoying people not realise how fuxing annoying they are, yet are the first ones to complain about stuff
Roland says:
ie Thomas
brett says:
I think you have just answered your own question thomas
Thomas says:
sigh
Thomas says:
whats the point

Thomas has left the conversation.

Jason, now you’re talking like a strawman shill who’s deflecting the issue onto the newsletter. You know I wasn’t talking about the newsletter.

Come clean, bro. Who do you work for?

Or, Adnan. People can just point their browser to DREAMHOSTSTATUS.COM?

lol.

Daniel,

But it’s run on Dreamhost PPPPPPPPPPPPPPPPPPPPPPPPP S

P for POWER

I don’t know about you, Daniel, but my email makes a little noise when a new mail arrives, but not when DH makes a new post to a status blog that, I’m guessing here, 95% of its customers don’t even know about. The people here complaining probably have this blog bookmarked. I bet there are a lot of people less experienced, sitting at home wondering why their customers cannot place orders.

I guess I’m just too dumb to realize that sending one small email to all of its customers took up more server resources than all of the other email messages that DH customers send and receive on a daily basis. I guess I should be able to tell that server resources are such an issue every week when my bandwidth allowance goes up by gigabytes and gigabytes. But, now you should probably educate us all, me particularly, on the difference between bandwidth and CPU usage.

Or maybe I’m the asshole here.

Daniel, I print cards for a living… but I still know what customer service is..

In your words ‘using up server resources to send mass-mailing to every customer’ lets do this, put the newsletter on a blog and then we can cater for these planned outages.

Why are you so against an email?

@Daniel: I’m tired of you, troll. I will not be dignifying your rudeness with a response again, and I encourage everyone else to similarly ignore you. The fact is that a RSS feed - particularly a customized one that DreamHost “claims” to be providing - is more system intensive than an e-mail, because RSS readers will be checking the feed every fifteen minutes or so, while a system-wide e-mail is sent out once. Any fool with math comprehension beyond second grade can see that 1

Email next time, please.

@Daniel: If that was your point… why did you never make it? Backpedal a bit more, please.

That explains why I can’t get my email, lol or get into my webpanel or webmail or anything and everyone is down? Sucks, but I’m sure they will fix it - I NEVER have downage so this is the first time really in the years I’ve had my acct. Trust me, its worth staying!

@Kevin: Nothing beats a 2 year old bottle of Flying Dog 120 Minute IPA. Too sweet to drink right off the bat (for me). I, for now, am drinking only Dr. Pepper.

Comedy…

Go Trojans!

im up!

Oh, also…. didn’t they say they were going to post updates? ||scrolls up||. Yup. They sure did. kitchen? any updates for us?

It is ok now, thanks to DH!

Hey, my site just came back up,

remember the rss feeds guys, http://www.directoryjunction.com/forums/

take care

I’m starting to think Daniel invented RSS. Oh well, sites are coming back up, mine included. Guess we all have to go now, so we’ll never know.

I shouldn’t have to check an RSS feed for something that ‘might’ have an issue that affected me. I ’should’ get an e-mail saying ‘hey! your sites going down!’.

My sites work again.

happy:

We hope continue in this way.

Hey everyone, now that we’re all back up, come check out http://noobtoob.com for some sweet gaming podcast action.

Oh, and Daniel is a douchebag troll with less technical knowledge than my grandma. Have a good night!

Is there any place to see the queued actions in the panel? I’m particularly interested in whether a database restore went through. Thanks

“As planned, we are beginning our emergency core router maintenance right now.”

Wew…. that’s a very nice plan guys.
Ruin all of your customers’ sites ‘eh?
How come I didn’t know about this HUGE PLAN?

SUCKS!!!!!!!!!!!!!!!!!!!!!!

@Mari: Great idea about the suggestion. I’m off to do that right now. Thanks.

This is why my article on RSS feeds being only for geeks was so popular. RSS Feeds suck at informing people. Try this. A RSS feed is like having to call Bob everyday and ask him, “Is there anything that you are doing that will make my life miserable?”. An email is like recieving a phone call from Bob, “Hi, I am just informing you that I am going to make your life a living hell at 10pm pacific standard time on friday…”. Not only that, the mail box acts like an answering machine so if no one is home the message stilll gets delivered.

Use email. RSS feeds SUCK!!!

Isn’t two hour downtime over??????

OMG! It says 2 hours and 2 minutes and it’s not resolve! OMG! OH NOES!

“I think it is a waste of time posting here, So why post so much..”

..boredom.

aw, it’s down again =(

Kevin, mine continue working….

I think this place needs a hug…..

:hug:

Bob,
for me is quite too late in the morning, depending on where you are located.
I had a downtime from 7AM to 9AM that is quite good, a delay of 2 or 3 hours for people Europe means a downtime in the middle of the day.
In my opinion 22PM Pacific time is good.
By the way, I really appreciate DreamHost, I am a happy customer since 2005.

My sites be FLYIN now… THANKS A SHITTONLOAD DREAMHOST!!!

I was drinking a tall glass of water filled with ice.

As I tilted the glass to let the last few drops of water fall into my mouth, I wondered if the jumble of ice cubes at the bottom would fall from the bottom of the glass. When would they overcome their inertia? At what point would they decide to escape the confines of their glass prison and come tumbling down onto my face? These thoughts quickly became obsession. I did not blink, and I did not breathe. The room became silent, and within those few seconds, I grew to detest those miserable frozen chunks. Staring into the bottom of the glass, I felt a great sting in my heart, and a biting fear the likes of which I have never felt before. Everything I hated was in those ice cubes. I saw the face of every bully from middle school. Every embarrassment. Every shortcoming. Laughing children, mocking me with their condescending eyes. I could hear their callous taunts, no longer a dull pain in the depths of memory, but a roaring flame, salient and searing in my conciousness. My eyes became dry. I glared at the icey demons, and felt their algid breath against my skin. Tickling me. Daring me to make one move, daring me to challenge them just as the gunman had in that alleyway so many years ago.Once again I felt the horrid blend of a chill rain on my skin, the dank humidity of an unforgiving night, and the warm gush of her blood as it oozed into my hands.

I tightened my grip on the cold glass as I delved into her, immersing my hands into her very essence, pushing with all my might. Could I save her? An empty cry escaped my lips. A loud, hollow ringing in my ears answered, no. I wanted to salvage her. I wanted to take her into me. Her being. I wanted to become one with the only beauty I knew in this world that was now slowly slipping. AND FOR WHAT? …The rain did not respond….And as the blood washed from my face and lips, I looked skyward and spat. Was…the gun really mine? The ice cubes cackled at me. They laughed uproariously at the pitiable mess. My ears could do nothing against their cacophonous jeering. The frigid jackals were inside me. Once again, I bled.

As the trickle of water hinged on the lip of the glass, it balanced for an eternity and I wondered: could this have been prevented? At some point in my forgotten childhood, could I have stopped this?? Was this out of control? Why hadn’t you paid attention to me?? This may have never happened had you only paid attention to me! HAD YOU ONLY PAID ATTENTION TO M–

The ice cubes jolted forward.

Somtimes I sit in the corner of my room rocking myself to sleep. Other times…times like these…..I make comments on this board to try and justify my existance. Lets me honest, the only reason I am defending Dream Host is because I am one of the idiots that works behind the scenes.

Daniel how are we supposed to have web 2.0 if all our websites are down? Perhaps we may have web 2.0 here, but in order for web 2.0 to occur across the rest of the web hosts must be as reliable as possible. Do you purposely design down time in order to facilitate increased contribution towards web 2.0 on this blog alone, while letting our blogs sit in limbo?

my site has been backup for the last hour or so - long reign DH

http://www.starcrossedtattoo.com

They should have cpanel.

I thought you said it sucked now? CPanel is *not* an improvement. Unless you’re sadistic.

I am not sure but i think as soon as my website stabilize a little, i am planning to move it to some other host. may be MT.

so what DH is cheaper then others, its no excuse. You asked a price for your service and we paid for it and you know what, you are not good at it. MT charges little more then you (~ $70/year) but they are more reliable then you.

When i choose you, i was confused between DH and MT but now all doubts clear.

Thank you DH guys.

To all those that are leaving… Good! Don’t let the door hit you on the way out. I for one will benefit when you’re all gone. Less problems, more bandwidth, more CPU, etc. So, it’s been nice sharing a block with you, but I’d rather just buy your house.

Adios.

It is not wether or not a one technology is newer, better or web 2.0. It’s a matter of the logic involved in implementing a system to do something that it cannot handle appropriatley. If you sat down and made up a use case for informing customers and improving customer relations. You would see that any system built to satisfy the use case looks nothing like an RSS Feed.

This is what is so irritating about internet businesses. They are so hardcore about doing things because they are bleeding edge or convenient for them. They forget to look at what the customer wants or needs. If I where to abandon Dreamhost for another ISP it would not be because of the down time. It would be because Dreamhost chooses to ignore the most typical complaint. “Send me an email”. No amount of bandwidth, space or versitility can compensate for bad customer service which the lack of email notification sums up to o matter how you try and sugar coat it.

I think the comments about MT being more reliable than DH are rather amusing. Go right ahead and switch! I’ll enjoy watching the massive downtime you get with basically no notification in any form from MT.

All seems fine here on the East Coast, USA. Of course the downtime was sleeptime here, so no problem. And this morning, everything, even Gallery2, seems to be running much faster than usual, or at least recently. Perhaps just that not many are awake yet.

I just don’t get it… what’s so special about this dreamhoststatus.com that you MUST open it everyday to check DH status? Why not email us? I already have way toooooo many sites to check, why should I add this site on my list?

Don’t you get it Daniel?

I just don’t get it… what’s so special about this dreamhoststatus.com that you MUST open it everyday to check DH status?

Other than the fact that it’s more often up when other DH services, like the much complained about email, aren’t? Nothing. However you’d think with the amount of people complaining about email reliability this would be a fair enough compromize.

Why not email us?

And then you’d be wining because they emailed you about an issue that’s preventing you from getting your email. If email is supposedly so unreliable that you’re afraid to use it for a business client, why would you use it to get notifications that you’re having problems with it? Am I the only one here who realizes just how little sense that actually makes?

I already have way toooooo many sites to check, why should I add this site on my list?

Better question. Why should I spend 10 minutes trying to get into an unresponsive email system, just to have said email system come back up and have the notification that there was a problem sitting there *after* the fact? And that’s assuming it’s even delivered, if there’s any truth to certain users reporting some emails bouncing to already existing addresses. I get enough email as it is, I don’t need DH status reports getting lost in it where they’re lible to go missing.

I’m curious, by the way. Were any of you pro-email announcement people actually here when DH *had* email announcements?

Here’s a suggestion for DH that probably won’t take but 20 minutes for a good coder… Add an option to the panel that adds the user to a mailing list, then use RSSFwd (http://www.rssfwd.com/) to send an email into the list, then everyone who wants an email every time something happens can, and the rest of us won’t have to sift through the extra inbox clutter.

I was using ISP as a demonstration of why this works. Almost all ISP and web hosts I deal with have place in their forms for two email addresses. The one that you use to sign up with and a back up. When I signed up for dreamhost I did not use a DH email address as it would have been impossible. So not having their email servers up is only a half excuse.

Other services that I use also do not use the same equipment and network to send emails and run administration sites on. They either use another system entirely or have redundancy enough that one outage does not take down them offline entirely. One of the providers is just two guys in a basement in the middle of Stockholm. They have triple redundancy on their systems even though they probably only have 3000 accounts.

So lets take these two basement scientists and see what they do. First they send out an email to the addresses that each client used when signing up using the backup systems email servers. They then run backups and switch over to the backup networks. They then make the necessary changes and then switch back to the mainline. Simple.

If something on the mainline unexpectedly breaks (and it does happen) they send out emails from the backup. Again simple.

I am definitely appreciating the quicker wordpress load times I am getting now… good job Dreamhost!

and again ….

64 bytes from 208.97.171.16: icmp_seq=11 ttl=57 time=293.892 ms
64 bytes from 208.97.171.16: icmp_seq=12 ttl=57 time=343.990 ms
64 bytes from 208.97.171.16: icmp_seq=13 ttl=57 time=443.137 ms
64 bytes from 208.97.171.16: icmp_seq=14 ttl=57 time=649.942 ms
64 bytes from 208.97.171.16: icmp_seq=15 ttl=57 time=601.668 ms
64 bytes from 208.97.171.16: icmp_seq=16 ttl=57 time=561.095 ms
64 bytes from 208.97.171.16: icmp_seq=17 ttl=57 time=443.115 ms
64 bytes from 208.97.171.16: icmp_seq=18 ttl=57 time=399.108 ms
64 bytes from 208.97.171.16: icmp_seq=19 ttl=57 time=427.899 ms
64 bytes from 208.97.171.16: icmp_seq=20 ttl=57 time=321.423 ms
64 bytes from 208.97.171.16: icmp_seq=21 ttl=57 time=422.350 ms
64 bytes from 208.97.171.16: icmp_seq=22 ttl=57 time=295.093 ms

I am on icarus and my site is still down or else taking a very very long time to load. This has been going on since last night. I’m not sure if it is related to this issue, but this is very frustrating.

I’m on tea and all my sites are still down still

Said numerous times into the void of this blog, by numerous representatives of species humanus dipshitimus… “My sites are still down / loading slow / whoha whoha whoha”

I say to you, and I quote from the official blog post above (emphasis mine)… “We BELIEVE that all systems are Go! PLEASE WRITE INTO SUPPORT IF YOU ARE STILL HAVING ANY PROBLEMS.”

my website is still down - I thought everythin has been

(emphasis mine)… “We BELIEVE that all systems are Go! PLEASE WRITE INTO SUPPORT IF YOU ARE STILL HAVING ANY PROBLEMS.”

up now..

I am upnow, and VOO i agree with you wp load faster now or i just imagine that i do not know.

Does anyone else love when they go down? like it adds more excitement to their regular boring hosting? At least I think so.

Even presents problems of slow my sites. One can hardly navigate =(

For everyone here who seems to be complaining about losing profits let me give you a reality slap in the face. If you’re going to conduct business on economical shared hosting, you deserve to suffer from your stupid decision. You *do not* for whatever reason, ever conduct ecommerce activities on shared hosting let alone economical shared hosting. You’re going to ruin yourself financially for being a dumbass penny pincher because you want to keep more profits instead of actually oh gee investing in real hosting/equipment to keep your customers happy and get even more customers. So before you bitch, whine, moan or complain like most of you always do on these blog posts. Think back and remember that because you decided to be a idiotic penny pincher and get cheap hosting that gee maybe you should actually either A. stop doing what you’re doing or B. actually research and get a real managed dedicated hosting solution to conduct your business.

DreamHost is an economical shared hosting company, yes they’ve had 2 bad fiscal quarters from constant failures but here’s a newsflash most hosting companies do though most hide behind corporate shields instead of using a truthful system. If you want to succeed in business quit being a twit and get a managed hosting solution.

While trying to retrieve the URL: http://nakoz.org/index.php

The following error was encountered:

* Connection to 208.113.183.143 Failed

The system returned:

(111) Connection refused

Well, all my sites down (panel and webmail working)

@stephanie - The problem that I have with many of these people is that they seem to think that DH “promised” them something. I read the entire TOS before I moved my sites, so I know that they didn’t promise any kind of uptime. I’ve kept myself on a monthly plan (despite the added cost) so that I could move quickly if necessary without having a large investment in the hosting. All of my content is fully backed up every day so that I don’t have to worry about losing more than a day’s work, ever. I’ve taken steps to ensure that, were I ever to be dissatisfied with the service, I could leave without too much trouble.

That being said, I’ve had virtually no issues the entire 2.5 years I’ve been on DH.

“It’s pretty darn stupid to tell someone to spend $300/month . . . when their online business only NETS them $200/month for starters”.

No, it isn’t. Plenty of businesses operate at a loss for years before they make a profit of any kind (Amazon was in business for almost ten years before they got into the black). Part of running a succesful business is making smart decisions about where to spend your capital. If you’re planning a starting an ecommerce business (not just a hobby that happens to make you a few dollars a month), your business plan should be built on something more reliable than a company that doesn’t guarantee uptime, since availability of your site is critical to that plan.

Mickey… I’ve been with DH for almost a year, its been pretty much a nightmare from day 1. Our renewal is coming up, thus far I’m not impressed at all with the service here, and I’ll be looking around to see if there’s other hosts. I’d trade half my space and bandwidth, for servers that didn’t crash and burn multiple times a week.

I wonder if there is ever going to be an official update on what we already know

“What we did didn’t work so it’s back to the drawing board once again”

And Q - the core router must be down because all my sites are functioning -

That is of course we assume that when DH says things are up that they are actually down.

This is the first time ive hosted with DH and im already sick of the performance …. i have another website with mybizhost.net and i watch it through internetseer website … for the last 3 years the uptime is 100% ….

what more do i have to say

what more do i have to say

You could come clean and admit that you’re a worthless spammer, since they do not have 100% uptime for 3 years. Kinda hard, considering that the domain was registered less than a year ago, you lying asshoIe.

Is it required that if your domain has “biz” in it, that it has to be spammed? I’ve had junk filters forever that blocks anything that even mentions a .biz domain, or if “biz” is anywhere in the sender field. I’ve never had a false positive.

* Ambiguous posts about being evicted from their office (and admitting that they don’t have the ability to scrub hard drives) does not build confidence in a business.

Next time you’re browsing through a dictionary, look up “joke.” Many of us are glad they’re down to earth, with a sense of humor, unlike many of their customers.

You do realize that many of the hosts that put up the professional businessman image do so because they don’t want you to know they’re 13 and using a reseller account on their mommy’s credit card… right? 5 minutes of reading at WebhostingTalk would tip most people off on that one.

My sites are all still experiencing significant downtime issues as the log below indicates.

* 2007-10-21 15:32:16 : back_up
* 2007-10-21 14:32:28 : down
* 2007-10-21 04:33:17 : back_up
* 2007-10-21 03:10:53 : down
* 2007-10-21 02:30:07 : back_up
* 2007-10-21 02:10:03 : down
* 2007-10-20 13:56:15 : back_up
* 2007-10-20 12:06:57 : down
* 2007-10-20 03:23:10 : back_up
* 2007-10-20 02:04:52 : down
* 2007-10-19 19:10:10 : back_up
* 2007-10-19 17:33:13 : down
* 2007-10-19 17:12:05 : back_up
* 2007-10-19 16:51:15 : down
* 2007-10-19 15:26:35 : back_up
* 2007-10-19 15:05:45 : down
* 2007-10-19 14:44:02 : back_up
* 2007-10-19 13:22:19 : down
* 2007-10-19 07:38:59 : back_up
* 2007-10-19 07:18:26 : down
* 2007-10-18 20:29:52 : back_up
* 2007-10-18 20:05:50 : down

Do they respond to support emails on Sunday?

It’s been a while and still no response.

What downtime? I don’t know what “downtime” you guys are always referring to.

what more do i have to say

I demand you apologise for being a spamming dirtbag. So I guess that’s what more you have to say.

@VOO - Although I agree that a lot of complaints on here are not genuine (how many times have you seen people post that they couldn’t get into the panel, when you were in it and working fine?). However, if I were in the janky or spacey email clusters, or on a server named after a beverage, I thnk I might be complaining also. Those portions of the network have had a disproportionate amount of problems, judging from the history of the posts in this blog (that is, the DH announcements - not the comments).

still down ill cut my balls

… I hope this fixes the slowdown my site has been having when there are several members online… but I don’t think so

Slow, slow, slower…. DOWN

All my sites AND the DreamHost panel are down !!!

This is terrible. My site has been up and down since Friday. My FTP and cPanel have been completely down since FRIDAY. This is ridiculous. As soon as my contract expires I am leaving DreamHost and never coming back.

Dude, that’s really cool that your “shit works”. But guess what? My shit hasn’t worked right for a week. So of course I’m unhappy.

That’s really cool that it’s working for you, but that doesn’t do ANYTHING for me. I would totally understand if you were pissed off if your site wasn’t working right for a week and mine was.

So don’t tell people to quit bitching. And don’t worry, you won’t hear my bitch once my contract expires

I have several different uptime services, and they all report the same things. Up/Down/Up/Down. Support says ‘everything should be fine now’ yet later on I get another email from the uptime service that my sites are down… These are simple sites, nothing fancy, basically 1-click-installs, everything SHOULD work fine!