File server Bambi having problems
The file server Bambi is currently down and has been having issues for the last hour. We’re working on restoring service to it as fast as possible. This can effect the following machines:
7up amp aquafina arizona barqs bawls boba brisk cactuscooler calpico cappuccino caprisun chai clamato codered coffee coke crush crystallight culligan dads dasani dietrite drpepper eggnog endless espresso evian fanta fetish1 fiji frappe fresca fuze gatorade geyser gingerale hansens hi-c hiball horchata ibc inko izze jolt koolaid lipton martinellis milk minutemaid monster mountaindew mrpibb mug musclemilk nehi nesbitt nestea niagara odwalla oj optimizer orangebang ovaltine pellegrino pepsi perrier plentymag pom powerade propel punch redbull refresco riptide rockstar rootbeer schweppes seagull seltzer shasta silk simpledollar slice slim sly smoothie snapple sobe sparkletts sprite squirt stewarts sunkist sunnyd tab tampico tang tea tejava tizer tonic tropicana v8 voss welchs wishserver worldtown yoohoo
We apologize for the problems this cause, and should have it fixed soon!
Update: 8:30pm pacific: We’ve taken care of the problem and the file server is back up and running. Services should all be up and running fine now, please contact support if you are still having problems!
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October 27th, 2007 at 6:55 pm
Not on Bambi (I’m on spacey) but have had all my sites down for one and a half hours. Three support tickets and still no luck in getting my sites back up.
October 27th, 2007 at 6:59 pm
Funny, my support status just reported no system-wide outages on martinellis. Chalk up another outage for today.
October 27th, 2007 at 7:03 pm
Whoa!! all pops are down…
October 27th, 2007 at 7:06 pm
This is getting to be a regular occurence with DH. Always some problem with a ‘file server’. I have been with a lot of hosts over the years, but you people seem to be the absolute worst. It really makes me wonder how you manage to stay in business.
Thanks for the lousy service.
Johnson
October 27th, 2007 at 7:08 pm
I really have to say that this has not been a regular occurrance for me johnson, but regardless my site(on rockstar) was not up tonight when I needed it to be. This is unfortunate.
October 27th, 2007 at 7:08 pm
A Message a to the Viewers of these comments:
Please be wanred that many of the comments you are about to read come from disgruntled, whiney, and unhappy customers of Dreamhost. And while you are free to agree or listen to them, there are a few notes you might want to remember before you post or leave DreamHost yourself:
1. This is NOT a way to contact DH if you post a comment here. You can and should send them a Support Ticket through your web-panel. If your web-panel is down, then send them an email. They have it listed throughout their websites.
2. While there may be many comments posted on here, enough that you will not read them all, do not assume that they are all from people complaining. You might read through some of these pages and find that 50% of the messages are from the same two people arguing about something stupid.
3. Some of the members that come here may be upset to the point they turn to another host. But, do not think that because 85% of the people that comment on these blogs are upset means that 85% of DH users are upset. You will find that those who are satisfied with DH rarely visit these pages, thus, they never post too many good things.
Bottom-Line, don’t let these comments fool you. DH is still an excellent choice for your Web-Hosting needs!
Signed,
A Happy Dreamhost Customer.
P.S. - I won’t be able to post this for every new update. Please copy and paste this if you support DH in other blogs to make sure that people don’t leave because of all of the whiney babies….
October 27th, 2007 at 7:15 pm
A Message a to the Viewers of these comments:
You will get the typical troll posting about how Dreamhost doesn’t read the comments while conveniently posting a link to their site as if anyone is actually going to visit it. This typical troll mysteriously shows up on dreamhost status praising excellent dreamhost performance even though there is no point of them being here in the first place since their site are always up and running.
October 27th, 2007 at 7:16 pm
Tim,
Thank you for the glowing review of DH.
1. I have contacted support. They don’t respond until a couple of days later.
2. I can go back in the support history and find request after request that pertains to ‘file server’ issues.
3. The clients that pay for the service from the sites that keeps going down, is slow to access (if at all), find that these ‘file server’ never seem to be completely corrected. This makes them want refunds and business is lost.
4. I stand by my original comment, that DH is probably the worst web host I have ever dealt with.
Johnson
PS Fortunately, I don’t host my personal sites here. If I did, I would have been gone a long time ago.
October 27th, 2007 at 7:17 pm
Hey George,
Maybe the troll works for DH.
Johnson
October 27th, 2007 at 7:25 pm
Well, if it counts for anything, I haven’t had trouble with DH until maybe a week ago.
My site is back up now, so seems like they responded fairly quickly.
And I’ve had to wait 1 day at the most when I contacted their support.
Yeah, DH has been having some trouble, but overall I’m still happy with them. It serves my purpose, and that’s all that matters to me.
October 27th, 2007 at 7:29 pm
What are you talking about, DreamHost is AWSOME!
I get support usually within 10-30 minutes, and Dreamhost is sooooo flexible. I am in the process of increasing how much mail I can send per hour, and they are walking me though the steps to get there.
Me and a DH support conversation dates/times:
ME >> Oct 26th, 2007 - 15:15:39
DH >> Oct 26th, 2007 - 15:38:26
DH >> Oct 26th, 2007 - 15:44:32
ME >> Oct 26th, 2007 - 15:58:03
DH >> Oct 26th, 2007 - 16:11:55
ME >> Oct 26th, 2007 - 16:16:45
DH >> Oct 26th, 2007 - 16:48:51
ME >> Oct 27th, 2007 - 14:46:19
October 27th, 2007 at 7:40 pm
Overall, I’m pretty happy with Dreamhost, but it seems like there are outages just about every single time I’m in the middle of something.
October 27th, 2007 at 7:47 pm
Server outages are common with all web companies, google outages happen all the time, you just don’t notice it because they spread everything through out many servers, so if on server has something wrong, you get redirected to another server.
October 27th, 2007 at 7:54 pm
“Whoa!! all pops are down…”
Dang… nice catch! Check this though… despite all the pops bein down, bottlecap is fine!
I too am a Happy Dreamhost Customer™.
October 27th, 2007 at 7:56 pm
“it seems like there are outages just about every single time I’m in the middle of something.”
Sounds to me like a case of bad timing on YOUR part… perhaps you should seek more wisdom into when and when not to be in the middle of something!
Voice Of One
October 27th, 2007 at 8:02 pm
Would this be related to the current problem:
“Your website does not appear in the Apache configuration file.”
I resubmitted my domains as recommended in the wiki.
October 27th, 2007 at 8:18 pm
Looks like my server is back up
(rockstar)
October 27th, 2007 at 8:29 pm
[quote]1. I have contacted support. They don’t respond until a couple of days later.
2. I can go back in the support history and find request after request that pertains to ‘file server’ issues.
3. The clients that pay for the service from the sites that keeps going down, is slow to access (if at all), find that these ‘file server’ never seem to be completely corrected. This makes them want refunds and business is lost.
4. I stand by my original comment, that DH is probably the worst web host I have ever dealt with.
[/quote]
1. That’s really interesting. I wonder why? Whenever I send them a message I get a response within the hour.
Go ahead and stand with what you want. I’ve got no problem with that whatsoever. It’s when we get a bajillion posts in here saying EXACTLY the same thing when it get’s pretty pointless. And I still give the reader of my comment the choice to leave DH or not, but I like to give them the not so often posted side of things as well.
October 27th, 2007 at 8:53 pm
The truly funny thing about all of you NHAPCWs (NightmareHost Apologists and Promo Code Whores) is that you are doing a better job of scaring clients away from NH than we, realists, could ever do. Nothing like pandering/bullying and making their issues seem trivial - WTG, NHAPCWs
October 27th, 2007 at 8:58 pm
On a lesser note, did anyone see about that kid that was busted in California for murder and they found this kid through his gang’s MySpace page - There wasn’t much printed about this event in detail and was just wondering if this ‘genius’ actually posted on MySpace that he was going to kill someone or did he post something after the fact?
October 28th, 2007 at 12:15 am
STUPID DREAMHOST, my website is on crush and it’s STILL down. Fucking a…
October 28th, 2007 at 12:38 am
I have used them for a few years now. So far I love them yes they have problems once in a while but what co don’t? I work for a major wireless co (cell phones) and there are sometimes outages here and there … thats life!!! Nothing is perfect. I am not going anywhere thats for sure!!!
Just my .02
October 28th, 2007 at 4:19 am
on tea and still down… funny thing is when I first saw this entry it was still working fine, just came back to do something and it’s not loading… doh!
October 28th, 2007 at 4:40 am
My site rubylearning.com is still down.
October 28th, 2007 at 4:59 am
My site www.iamboredr.com has been down for so many times time few weeks that it ain’t funny anymore..
October 28th, 2007 at 5:01 am
website still down (internal server error 500) on Tea server.
October 28th, 2007 at 5:09 am
@Tim:
It’s nice that you are satisfied with DH’s service; good for you. There are definitely those of us, such as myself, who are really frustrated with the level of service, in terms of interaction with customers like myself and in terms of solving the actual problems; my email is useless right now, dropped IMAP and no doubt related to file server issues, and the last time my email was down was less than a month ago and it was down for DAYS, and I bitched so much to customer support that finally they gave a month’s refund. I never bother complaining on these boards precisely because they say there’s no point. So you should be aware that there are customers like me who do not complain here, and are very frustrated. That should tell you that the real level of frustration is difficult to gauge, because you’ll never hear about some of it. Just like the level of real customer satisfaction is difficult to gauge, because satisfied customers, one would expect, have no reason to spend their time here.
What I find rather telling is that these boards are becoming so much more trollish. If DH were in control of their operations, this wouldn’t be happening. It looks very bad, conflict between customers is still an overall negative mark for a company. What I suspect is going on is that some banks of servers, which theoretically include yours, are basically having few problems; whereas for other banks of servers, which would include mine, the problems are chronic and IME getting worse. The last time my email was down the only response I could get was that they were “working on it” - for days. Not what the issue was, or when it might be solved.
A close friend of mine experienced in system administration has said that he thinks DH is basically growing too fast and is not able to keep their shit together. He’s a good administrator, gets jobs at the drop of a hat, and his term for the competence level of whoever is in charge of our servers (which may not be the same person who manages yours) was not flattering. My personal unprofessional opinion is that mail should be priority one. But whatever it is they are doing back in the server rooms is not fulfilling that priority.
October 28th, 2007 at 7:24 am
A follow-up: I just want to mention, since my last post, that obviously someone has done something about the ticket I submitted this morning, because now my email appears to be working normally. This is certainly better than the last time my email stopped working. I thank whomever in CS and Systems made the fix.
October 28th, 2007 at 11:52 am
Just went down. I have access to FTP, Mail, Web Panel and Status. No site….
October 28th, 2007 at 11:54 am
Right back up after posting here.
October 28th, 2007 at 11:57 am
@Daniel - If it’s the one you linked, it’s working for me.
October 28th, 2007 at 3:01 pm
I don’ t think that was the real George Bush.
October 28th, 2007 at 4:34 pm
There is no real George Bush!
October 28th, 2007 at 6:06 pm
The server still have problem, as the site is completely down.
DG…
October 28th, 2007 at 8:13 pm
@DG - Looks like it’s working now.
It’s funny how everyone that complains about their sites being down don’t seem to bother to have the decency to come back and share that info with us.
October 28th, 2007 at 11:01 pm
How can this be marked “resolved” when my server (koolaid) is still completely down? I submitted a support ticket several hours ago but have yet to receive any news or resolution of the problem. A client noticed this outage and Dreamhost has lost us as a customer to Rackspace but I guess you get what you pay for.
October 29th, 2007 at 4:42 am
What is going on? My site has been down for 4 hours now and no response to support ticket or a message here. Arghhh. That’s more than 12 hours of downtime in last 2 days.
October 29th, 2007 at 5:21 am
Just registered last night, domain already propagated - able to reach FTP but HTTP times out for the past 4 hours here..
I’m on Electra.
I’ll give it a week before I ask for a refund.
October 29th, 2007 at 5:47 am
At Brett: Fire a support ticket at them. Since apparently there’s nothing wrong with the server as a whole, it may be your particular apache configuration got bungled. Since I don’t know who else is hosted on that server I can’t varify 100% though.
October 29th, 2007 at 5:56 am
Did that an hour and a half ago, still awaiting a reply.
October 29th, 2007 at 7:17 am
Then you’ve done all you can from here. Short of cheating a little and going to the domain’s specific management screen in control panel and saving it without making changes. Hey, that fixes some other errors.
October 29th, 2007 at 7:51 am
Sanborn’s still running extremely slowly. It’s taken me about five minutes to get to a bash prompt, 81 seconds to load my gallery and 460 seconds to load my Wordpress blog! This is making it very hard to back up my data so I can switch hosts.
October 29th, 2007 at 8:57 am
Tim, interesting comments and yes you’re correct its mostly unhappy customers who complain. You rarely hear from happy customers. thats why CSR people burn out so fast. All negative all the time.
October 29th, 2007 at 11:38 am
Ofcourse you see mostly unhappy customers here. If something is wrong with your site you check the dreamhoststatus. If it’s going all shiny you won’t go to this site and praise, “Another day webserving hurray!” :D.
October 29th, 2007 at 12:51 pm
@omg: It might be nice to provide positive followups, but then it’s also fair game to provide negative followups. Hence:
Followup No 2: IMAP for me again breaking. I left another ticket.
What good is leaving followup info about the hard work DH is doing when they have to keep doing it over and over again?
October 29th, 2007 at 1:04 pm
Down again…
not funny anymore
October 29th, 2007 at 1:09 pm
its hard to praise DH when everyday its something!
No on cares to hear yo get what you pay for, what we pay for is a working webhost, that doesnt seem to be the case here
October 29th, 2007 at 1:11 pm
Guess what?
It’s down again, not that I am surprised.
Johnson
PS and yes, I am moving my stuff as I write.
October 29th, 2007 at 1:21 pm
E mail being sent to me is bouncing back which sucks. Is dreamhost totally going down the tubes and it is time to jump ship?
October 29th, 2007 at 1:29 pm
AWESOME!!! Yet another day of beautifully successful web hosting with Dreamhost! All of my domains are up and serving pages with speed and grace and email is working as it should!