File server Bambi having problems
The file server Bambi is currently down and has been having issues for the last hour. We’re working on restoring service to it as fast as possible. This can effect the following machines:
7up amp aquafina arizona barqs bawls boba brisk cactuscooler calpico cappuccino caprisun chai clamato codered coffee coke crush crystallight culligan dads dasani dietrite drpepper eggnog endless espresso evian fanta fetish1 fiji frappe fresca fuze gatorade geyser gingerale hansens hi-c hiball horchata ibc inko izze jolt koolaid lipton martinellis milk minutemaid monster mountaindew mrpibb mug musclemilk nehi nesbitt nestea niagara odwalla oj optimizer orangebang ovaltine pellegrino pepsi perrier plentymag pom powerade propel punch redbull refresco riptide rockstar rootbeer schweppes seagull seltzer shasta silk simpledollar slice slim sly smoothie snapple sobe sparkletts sprite squirt stewarts sunkist sunnyd tab tampico tang tea tejava tizer tonic tropicana v8 voss welchs wishserver worldtown yoohoo
We apologize for the problems this cause, and should have it fixed soon!
Update: 8:30pm pacific: We’ve taken care of the problem and the file server is back up and running. Services should all be up and running fine now, please contact support if you are still having problems!
.
October 27th, 2007 at 6:55 pm
Not on Bambi (I’m on spacey) but have had all my sites down for one and a half hours. Three support tickets and still no luck in getting my sites back up.
October 27th, 2007 at 6:59 pm
Funny, my support status just reported no system-wide outages on martinellis. Chalk up another outage for today.
October 27th, 2007 at 7:03 pm
Whoa!! all pops are down…
October 27th, 2007 at 7:06 pm
This is getting to be a regular occurence with DH. Always some problem with a ‘file server’. I have been with a lot of hosts over the years, but you people seem to be the absolute worst. It really makes me wonder how you manage to stay in business.
Thanks for the lousy service.
Johnson
October 27th, 2007 at 7:08 pm
I really have to say that this has not been a regular occurrance for me johnson, but regardless my site(on rockstar) was not up tonight when I needed it to be. This is unfortunate.
October 27th, 2007 at 7:08 pm
A Message a to the Viewers of these comments:
Please be wanred that many of the comments you are about to read come from disgruntled, whiney, and unhappy customers of Dreamhost. And while you are free to agree or listen to them, there are a few notes you might want to remember before you post or leave DreamHost yourself:
1. This is NOT a way to contact DH if you post a comment here. You can and should send them a Support Ticket through your web-panel. If your web-panel is down, then send them an email. They have it listed throughout their websites.
2. While there may be many comments posted on here, enough that you will not read them all, do not assume that they are all from people complaining. You might read through some of these pages and find that 50% of the messages are from the same two people arguing about something stupid.
3. Some of the members that come here may be upset to the point they turn to another host. But, do not think that because 85% of the people that comment on these blogs are upset means that 85% of DH users are upset. You will find that those who are satisfied with DH rarely visit these pages, thus, they never post too many good things.
Bottom-Line, don’t let these comments fool you. DH is still an excellent choice for your Web-Hosting needs!
Signed,
A Happy Dreamhost Customer.
P.S. - I won’t be able to post this for every new update. Please copy and paste this if you support DH in other blogs to make sure that people don’t leave because of all of the whiney babies….
October 27th, 2007 at 7:15 pm
A Message a to the Viewers of these comments:
You will get the typical troll posting about how Dreamhost doesn’t read the comments while conveniently posting a link to their site as if anyone is actually going to visit it. This typical troll mysteriously shows up on dreamhost status praising excellent dreamhost performance even though there is no point of them being here in the first place since their site are always up and running.
October 27th, 2007 at 7:16 pm
Tim,
Thank you for the glowing review of DH.
1. I have contacted support. They don’t respond until a couple of days later.
2. I can go back in the support history and find request after request that pertains to ‘file server’ issues.
3. The clients that pay for the service from the sites that keeps going down, is slow to access (if at all), find that these ‘file server’ never seem to be completely corrected. This makes them want refunds and business is lost.
4. I stand by my original comment, that DH is probably the worst web host I have ever dealt with.
Johnson
PS Fortunately, I don’t host my personal sites here. If I did, I would have been gone a long time ago.
October 27th, 2007 at 7:17 pm
Hey George,
Maybe the troll works for DH.
Johnson
October 27th, 2007 at 7:25 pm
Well, if it counts for anything, I haven’t had trouble with DH until maybe a week ago.
My site is back up now, so seems like they responded fairly quickly.
And I’ve had to wait 1 day at the most when I contacted their support.
Yeah, DH has been having some trouble, but overall I’m still happy with them. It serves my purpose, and that’s all that matters to me.
October 27th, 2007 at 7:29 pm
What are you talking about, DreamHost is AWSOME!
I get support usually within 10-30 minutes, and Dreamhost is sooooo flexible. I am in the process of increasing how much mail I can send per hour, and they are walking me though the steps to get there.
Me and a DH support conversation dates/times:
ME >> Oct 26th, 2007 - 15:15:39
DH >> Oct 26th, 2007 - 15:38:26
DH >> Oct 26th, 2007 - 15:44:32
ME >> Oct 26th, 2007 - 15:58:03
DH >> Oct 26th, 2007 - 16:11:55
ME >> Oct 26th, 2007 - 16:16:45
DH >> Oct 26th, 2007 - 16:48:51
ME >> Oct 27th, 2007 - 14:46:19
October 27th, 2007 at 7:40 pm
Overall, I’m pretty happy with Dreamhost, but it seems like there are outages just about every single time I’m in the middle of something.
October 27th, 2007 at 7:47 pm
Server outages are common with all web companies, google outages happen all the time, you just don’t notice it because they spread everything through out many servers, so if on server has something wrong, you get redirected to another server.
October 27th, 2007 at 7:54 pm
“Whoa!! all pops are down…”
Dang… nice catch! Check this though… despite all the pops bein down, bottlecap is fine!
I too am a Happy Dreamhost Customer™.
October 27th, 2007 at 7:56 pm
“it seems like there are outages just about every single time I’m in the middle of something.”
Sounds to me like a case of bad timing on YOUR part… perhaps you should seek more wisdom into when and when not to be in the middle of something!
Voice Of One
October 27th, 2007 at 8:02 pm
Would this be related to the current problem:
“Your website does not appear in the Apache configuration file.”
I resubmitted my domains as recommended in the wiki.
October 27th, 2007 at 8:18 pm
Looks like my server is back up
(rockstar)
October 27th, 2007 at 8:29 pm
[quote]1. I have contacted support. They don’t respond until a couple of days later.
2. I can go back in the support history and find request after request that pertains to ‘file server’ issues.
3. The clients that pay for the service from the sites that keeps going down, is slow to access (if at all), find that these ‘file server’ never seem to be completely corrected. This makes them want refunds and business is lost.
4. I stand by my original comment, that DH is probably the worst web host I have ever dealt with.
[/quote]
1. That’s really interesting. I wonder why? Whenever I send them a message I get a response within the hour.
Go ahead and stand with what you want. I’ve got no problem with that whatsoever. It’s when we get a bajillion posts in here saying EXACTLY the same thing when it get’s pretty pointless. And I still give the reader of my comment the choice to leave DH or not, but I like to give them the not so often posted side of things as well.
October 27th, 2007 at 8:53 pm
The truly funny thing about all of you NHAPCWs (NightmareHost Apologists and Promo Code Whores) is that you are doing a better job of scaring clients away from NH than we, realists, could ever do. Nothing like pandering/bullying and making their issues seem trivial - WTG, NHAPCWs
October 27th, 2007 at 8:58 pm
On a lesser note, did anyone see about that kid that was busted in California for murder and they found this kid through his gang’s MySpace page - There wasn’t much printed about this event in detail and was just wondering if this ‘genius’ actually posted on MySpace that he was going to kill someone or did he post something after the fact?
October 28th, 2007 at 12:15 am
STUPID DREAMHOST, my website is on crush and it’s STILL down. Fucking a…
October 28th, 2007 at 12:38 am
I have used them for a few years now. So far I love them yes they have problems once in a while but what co don’t? I work for a major wireless co (cell phones) and there are sometimes outages here and there … thats life!!! Nothing is perfect. I am not going anywhere thats for sure!!!
Just my .02
October 28th, 2007 at 4:19 am
on tea and still down… funny thing is when I first saw this entry it was still working fine, just came back to do something and it’s not loading… doh!
October 28th, 2007 at 4:40 am
My site rubylearning.com is still down.
October 28th, 2007 at 4:59 am
My site http://www.iamboredr.com has been down for so many times time few weeks that it ain’t funny anymore..
October 28th, 2007 at 5:01 am
website still down (internal server error 500) on Tea server.
October 28th, 2007 at 5:09 am
@Tim:
It’s nice that you are satisfied with DH’s service; good for you. There are definitely those of us, such as myself, who are really frustrated with the level of service, in terms of interaction with customers like myself and in terms of solving the actual problems; my email is useless right now, dropped IMAP and no doubt related to file server issues, and the last time my email was down was less than a month ago and it was down for DAYS, and I bitched so much to customer support that finally they gave a month’s refund. I never bother complaining on these boards precisely because they say there’s no point. So you should be aware that there are customers like me who do not complain here, and are very frustrated. That should tell you that the real level of frustration is difficult to gauge, because you’ll never hear about some of it. Just like the level of real customer satisfaction is difficult to gauge, because satisfied customers, one would expect, have no reason to spend their time here.
What I find rather telling is that these boards are becoming so much more trollish. If DH were in control of their operations, this wouldn’t be happening. It looks very bad, conflict between customers is still an overall negative mark for a company. What I suspect is going on is that some banks of servers, which theoretically include yours, are basically having few problems; whereas for other banks of servers, which would include mine, the problems are chronic and IME getting worse. The last time my email was down the only response I could get was that they were “working on it” - for days. Not what the issue was, or when it might be solved.
A close friend of mine experienced in system administration has said that he thinks DH is basically growing too fast and is not able to keep their shit together. He’s a good administrator, gets jobs at the drop of a hat, and his term for the competence level of whoever is in charge of our servers (which may not be the same person who manages yours) was not flattering. My personal unprofessional opinion is that mail should be priority one. But whatever it is they are doing back in the server rooms is not fulfilling that priority.
October 28th, 2007 at 7:24 am
A follow-up: I just want to mention, since my last post, that obviously someone has done something about the ticket I submitted this morning, because now my email appears to be working normally. This is certainly better than the last time my email stopped working. I thank whomever in CS and Systems made the fix.
October 28th, 2007 at 11:52 am
Just went down. I have access to FTP, Mail, Web Panel and Status. No site….
October 28th, 2007 at 11:54 am
Right back up after posting here.
October 28th, 2007 at 11:57 am
@Daniel - If it’s the one you linked, it’s working for me.
October 28th, 2007 at 3:01 pm
I don’ t think that was the real George Bush.
October 28th, 2007 at 4:34 pm
There is no real George Bush!
October 28th, 2007 at 6:06 pm
The server still have problem, as the site is completely down.
DG…
October 28th, 2007 at 8:13 pm
@DG - Looks like it’s working now.
It’s funny how everyone that complains about their sites being down don’t seem to bother to have the decency to come back and share that info with us.
October 28th, 2007 at 11:01 pm
How can this be marked “resolved” when my server (koolaid) is still completely down? I submitted a support ticket several hours ago but have yet to receive any news or resolution of the problem. A client noticed this outage and Dreamhost has lost us as a customer to Rackspace but I guess you get what you pay for.
October 29th, 2007 at 4:42 am
What is going on? My site has been down for 4 hours now and no response to support ticket or a message here. Arghhh. That’s more than 12 hours of downtime in last 2 days.
October 29th, 2007 at 5:21 am
Just registered last night, domain already propagated - able to reach FTP but HTTP times out for the past 4 hours here..
I’m on Electra.
I’ll give it a week before I ask for a refund.
October 29th, 2007 at 5:47 am
At Brett: Fire a support ticket at them. Since apparently there’s nothing wrong with the server as a whole, it may be your particular apache configuration got bungled. Since I don’t know who else is hosted on that server I can’t varify 100% though.
October 29th, 2007 at 5:56 am
Did that an hour and a half ago, still awaiting a reply.
October 29th, 2007 at 7:17 am
Then you’ve done all you can from here. Short of cheating a little and going to the domain’s specific management screen in control panel and saving it without making changes. Hey, that fixes some other errors.
October 29th, 2007 at 7:51 am
Sanborn’s still running extremely slowly. It’s taken me about five minutes to get to a bash prompt, 81 seconds to load my gallery and 460 seconds to load my Wordpress blog! This is making it very hard to back up my data so I can switch hosts.
October 29th, 2007 at 8:57 am
Tim, interesting comments and yes you’re correct its mostly unhappy customers who complain. You rarely hear from happy customers. thats why CSR people burn out so fast. All negative all the time.
October 29th, 2007 at 11:38 am
Ofcourse you see mostly unhappy customers here. If something is wrong with your site you check the dreamhoststatus. If it’s going all shiny you won’t go to this site and praise, “Another day webserving hurray!” :D.
October 29th, 2007 at 12:51 pm
@omg: It might be nice to provide positive followups, but then it’s also fair game to provide negative followups. Hence:
Followup No 2: IMAP for me again breaking. I left another ticket.
What good is leaving followup info about the hard work DH is doing when they have to keep doing it over and over again?
October 29th, 2007 at 1:04 pm
Down again…
not funny anymore
October 29th, 2007 at 1:09 pm
its hard to praise DH when everyday its something!
No on cares to hear yo get what you pay for, what we pay for is a working webhost, that doesnt seem to be the case here
October 29th, 2007 at 1:11 pm
Guess what?
It’s down again, not that I am surprised.
Johnson
PS and yes, I am moving my stuff as I write.
October 29th, 2007 at 1:21 pm
E mail being sent to me is bouncing back which sucks. Is dreamhost totally going down the tubes and it is time to jump ship?
October 29th, 2007 at 1:29 pm
AWESOME!!! Yet another day of beautifully successful web hosting with Dreamhost! All of my domains are up and serving pages with speed and grace and email is working as it should!
October 29th, 2007 at 1:54 pm
Yea, it’s resolved alright. F’in ridiculous.
October 29th, 2007 at 1:58 pm
Resolved my ass!
October 29th, 2007 at 2:01 pm
Why do DH always put “RESOLVED” when problems clearly are NOT resolved…
October 29th, 2007 at 2:02 pm
They need a new dictionary.
October 29th, 2007 at 2:04 pm
NightmareHost.com!
October 29th, 2007 at 2:04 pm
again…Spacey mail.. down.
site slow..
panel slow..
the past 6 months has been god awful…patience wearing very thin…
renewal is around the corner… any recommendations of a reliable host?
*sigh*
October 29th, 2007 at 2:06 pm
I’M USING THIS BECAUSE SUPPORT FUNCTION IS OUT VIA THE CONTROL PANEL.
We had web sites and POPs (all on Temple) fail on us today. in addition to the obvious visual clues they were down we also deploy monitoring software that checks HTTP, HTTPS, POP, SMTP, etc. once an hour. Today we had the following go down at the times listed next to them. All times are ET/-0500GMT:
appliedanswers.com-POP 16:48:43
secure.filetransfers.net-HTTPS 12:15:15, and 11:33:12
selldomain.filetransfers.net-HTTP 11:59:32, and 11:54:52
Even more odd was when we queried the time and date service on your servers. During both periods of outages (around noon and the one around 4:45p), the time and date reported back:
19:00:00 on 1-01-01 on the outages around noon
21:13:35 on 2007-10-21 on the outages around 4:45p
These dates and times would suggest you have some issues I hope are being addressed now. We’re trying to get code on one of these sites for a roll-out and would like for it to be up. The current uptime rate for the domains we manage, all on Temple, is sitting at 87.6% and we restarted the log on 10-01-07. That’s not very good, for anyone, much less a hosting company that CLAIMS a much higher uptime rate.
October 29th, 2007 at 2:12 pm
Oh Tim,
Would you care to weigh in on this?
I am certain everyone could use some reassurance about how wonderful DH is.
Johnson
October 29th, 2007 at 2:14 pm
i had a little blurp on the ‘postal’ email server a little bit ago…it lasted about a 3 or 4 minutes. so, while i was testing the server in the panel (first step before submitting a ticket)…it came back up…it’s working fine now.
Not to rock anyones boat…but can you unhappy people just leave dreamhost already? I recommend anyone host you can find! Since you seem to be getting so stressed out… then realistically, you should just google webhosts…find one and move on. You can find webhost reviews by cost. Please, you are not doing yourself any good staying where you are unhappy.
I personally am on a some good quality servers here and haven’t had much downtime in the last year. I won’t tell you which servers…as I really don’t want any other neighbors that might be what’s causing some of these issues. my neighbors seem to be ‘nice’ as is.
good luck to you all.
barbara
October 29th, 2007 at 2:18 pm
My e mail issue has been over 4 hours now and no one from dreamhost has gotten back to me and e mails keep bouncing.
October 29th, 2007 at 2:20 pm
Your neighbors aren’t causing this Barbara, DH is. If any of us could actually access our webpanel, we would love to give a support notice. But I am now on hour 4 of my 5 sites being down, and yet dreamhoststatus still says absolutely nothing is wrong.
October 29th, 2007 at 2:30 pm
The web admin panel is on the same server for all of us…and I can access it. Did you do a tracerout to see if there is an issue along the path to the panel?
this…yes…is not being caused by my neighbors…but trust me, i had bad neighbors before who took a server down…on the servers i am on now…i haven’t had the same issues. neighbors can be pains.
try the tracerout, just to see if some access point between you and dreamhost is the issue, or post your site’s url here and see if we can access it.
b
October 29th, 2007 at 2:32 pm
Gee Barbara,
That’s about as ignorant a comment as I have heard yet.
I thought Tim’s was bad.
Johnson
October 29th, 2007 at 2:40 pm
Just for fun, here’s my stats:
1 10.96.80.1 (10.96.80.1) 10. 0 ms
October 29th, 2007 at 2:43 pm
My site it’s back, but i have downtime about 3 hours.
Good luck with ths sites still down.
October 29th, 2007 at 2:52 pm
Server finally crashed…
October 29th, 2007 at 3:01 pm
I’d love to chime in, Johnson!
Someone earlier said that they can’t send an email to DH because their email server is down. I suggest registering a FREE email account at hotmail.com, gmail.com, or even yahoo.com and send them an email that way. Tell them who you are, your server information, and anything else that might be important.
Next someone will say that they don’t have any of that information because their Panel is down. My response. That’s your fault. Someone with commen sense would know to take down that information and save it on their computer for future retrieval.
You guys are all upset about how DH says it’s resolved but it actually isn’t. I wonder if maybe YOUR site is the one with the problem, and the issue they were having truly is resolved, but now you have something else going on. Could it be true? Most Definitely.
“If DH were in control of their operations, this wouldn’t be happening.”
You are exactly 100% correct, Sparks! I personally think that they need to change how things are run in the customer-to-customer area of their site. But we shall see what happens. Maybe they can allow some of us “volunteers” to help them get their stuff back in order. Yeah, I know, we hired them so they could do this stuff. But if you really want to make the next few months before your contract is up with DH be better, why not help take some load off their hands if you have some extra time?
October 29th, 2007 at 3:03 pm
server - Moe
site down at least three hours (that I am aware of)
report ticket sent at 13:23, not yet responded to
Ping 208.113.206.172
Timed out
Timed out
Timed out
Timed out
Timed out
Timed out
Timed out
Timed out
Timed out
Timed out
Average time over 10 pings: 0 ms
Since the dreamhost status board shows no unresolved issues, I guess our host expects us to make believe that everything is fine. I’m going to give it a try as nothing else is working….everything is fine…everything is fine…everything is fine…everything is fine…
October 29th, 2007 at 3:03 pm
My sites are still completely down. I’m on Brisk.
At first only parts of my sites wouldn’t work (basically anything that wasn’t basic html). But now everything’s gone, no images, no basic html pages etc.
No POP.
Already sent report tickets in, over an hour ago. No response.
I want to move to the servers that stay up
October 29th, 2007 at 3:07 pm
@ Eileen
Do not move to sunnyd! Many problems.
October 29th, 2007 at 3:12 pm
Hey, it worked!
October 29th, 2007 at 3:12 pm
Ping 208.113.206.172
[925-1000.com]
Round trip time to 208.113.206.172: 53 ms
Round trip time to 208.113.206.172: 54 ms
Round trip time to 208.113.206.172: 53 ms
Round trip time to 208.113.206.172: 51 ms
Round trip time to 208.113.206.172: 48 ms
Round trip time to 208.113.206.172: 48 ms
Round trip time to 208.113.206.172: 49 ms
Round trip time to 208.113.206.172: 51 ms
Round trip time to 208.113.206.172: 50 ms
Round trip time to 208.113.206.172: 51 ms
Average time over 10 pings: 50.8 ms
October 29th, 2007 at 3:13 pm
what does your tracerout do?
TraceRoute to 208.113.206.172 [925-1000.com]
Hop (ms) (ms) (ms) IP Address Host name
1 0 0 0 66.98.244.1 gphou-66-98-244-1.ev1servers.net
2 0 0 0 66.98.241.16 gphou-66-98-241-16.ev1servers.net
3 1 0 0 66.98.240.12 gphou-66-98-240-12.ev1servers.net
4 2 4 4 129.250.11.129 ge-1-11.r03.hstntx01.us.bb.gin.ntt.net
5 1 2 1 129.250.4.237 xe-1-1-0.r21.hstntx01.us.bb.gin.ntt.net
6 43 48 43 129.250.3.121 as-1.r21.lsanca03.us.bb.gin.ntt.net
7 43 43 44 129.250.5.250 po-2.r00.lsanca03.us.bb.gin.ntt.net
8 44 43 43 129.250.5.246 po-2.r00.lsanca17.us.bb.gin.ntt.net
9 44 44 44 206.183.201.162 xe-1-3.r00.lsanca17.us.ce.gin.ntt.net
10 44 44 44 216.52.255.31 border1.po1-bbnet1.ext1a.lax.pnap.net
11 62 48 47 216.52.220.78 newdream-1.border1.ext1a.lax.pnap.net
12 50 50 51 208.113.206.172 925-1000.com
October 29th, 2007 at 3:15 pm
ah, sorry tom, didn’t see your second message…good to know
October 29th, 2007 at 3:26 pm
A near magical experience, will begin the mantra at the beginning of the next outage instead of waiting three hours. Hope it worked for everyone.
October 29th, 2007 at 3:50 pm
# Aikora Says:
October 29th, 2007 at 3:07 pm
@ Eileen
Do not move to sunnyd! Many problems.
….. I SECOND THAT, DONT MOVE THERE
October 29th, 2007 at 7:32 pm
DreamHostReply from DreamHost (Oct 29th, 2007 - 18:52:23 / #14295996)
Subject: Re: Site down again
Hello,
Our apologies for the problems noticed today. There were problems with mail, mysql, and hosting service today that appeared to be caused by a network problem. The problem itself did not last very long, but unfortunately left a lot of clean up work. Server reboots as well as a few IP issues that had to be handled directly seemed to resolve these problems. We sincerely apologize especially those of you who have been on servers that are experiencing problems from one of our file servers. We are working hard to resolve all issues and we do our best to get things working again as soon as we know about the problems. Please let us know if there is any further way we can assist you or if you are still experiencing problems.
Note: This was an announcement due to a large support incident. If you are still having issues, please reply to this message. If you have new problems, please submit a new request in the control panel with the most details you can provide.
Thanks!
DreamHost
userMessage from you (Oct 29th, 2007 - 11:51:25 / #2142933)
Subject: Site down again
My site(s) are down right now again.
In addition, even more downtime occurred after the last support said everything should be fine now:
# 2007-10-28 09:31:40 : back_up
# 2007-10-28 09:08:22 : down
# 2007-10-27 23:11:03 : back_up
# 2007-10-27 22:40:12 : down
# 2007-10-27 22:24:55 : back_up
# 2007-10-27 20:47:52 : down
# 2007-10-27 12:11:52 : back_up
1 - What is the problem this time?
2 - What is the resolution?
3 - I would like to be moved to a different server because this one does not stay up!
October 29th, 2007 at 7:50 pm
Down again.
Up, down, up, down, down…
October 29th, 2007 at 8:05 pm
Yes, down.
Events
(most recent first)
* 2007-10-29 23:02:08 : down
* 2007-10-29 17:42:37 : back_up
* 2007-10-29 16:07:11 : down
* 2007-10-29 15:47:40 : back_up
* 2007-10-29 15:28:38 : down
* 2007-10-28 09:24:24 : back_up
* 2007-10-28 09:01:30 : down
October 29th, 2007 at 8:47 pm
WHAT IS YOUR SERVER? It’s even more interesting that those who complain the most…don’t give their websites..what are YOU hiding?
ugh.
October 29th, 2007 at 9:12 pm
I’m on Odysseus and I also manage a friend’s site that’s on Thunderbird, and have had only a couple bumpy times the whole week. But that’s to be expected - 100% uptime is something you pay big bucks for (is 100% uptime even possible?).
Maybe I’m just woefully ignorant - I’m in the process of transferring from iPowerWeb (which WAS a good host.. maybe 3-4 years ago), and things are much better here.
The key to all of this is COMMUNICATION. I don’t mind servers going down once in a while as long as this website is here to let me know that they’re aware of the problem and they’re working on it.
So far so good - no plans to change hosts (yet).
October 29th, 2007 at 9:37 pm
lol…David, yet another Christ who has had no problems with DH…..
October 30th, 2007 at 12:22 am
On October 28th, 2007 at 5:09 am, spark Says: “I never bother complaining on these boards precisely because they say there’s no point. … Just like the level of real customer satisfaction is difficult to gauge, because satisfied customers, one would expect, have no reason to spend their time here.”
I never cease to be amazed that so many people seem to feel that a comment section of a blog is an “interactive” communications venue for discussion (”these boards”). It’s not, There really is not reason at all to even offer “commenting” capability on a blog that is designed to document service issues. I’m convinced that DreamHost only leaves the commenting function enabled on these boards for the entertainment value of reading the whining and completely irrelevant rubbish that people post in response to every announcement. An possibly for the supposed “therapeutic value” of a “clean well-lighted place” for folks to rant.
Actually, “satisfied customers” *do* have a reason to visit this blog - to check on *status* information that might impact them or their clients. I agree they have no reason to “spend their time here” (other than for the “watching a train wreck” like effect of reading the user comments.) And of course, for their daily helping of wisdom from “VOO”, so they can stay in touch with what “The Lord” thinks about all this stuff.
On October 28th, 2007 at 5:09 am, spark Says: “What I find rather telling is that these boards are becoming so much more trollish.” Meh - the comments here are so often “trollish” because that is the level of sophistication that you routinely expect from users that don’t know or understand the differences between, and purpose of, a blog comment section and a “discussion forum” or other “boards”.
Tim Says, on October 29th, 2007 at 3:01 pm: “You are exactly 100% correct, Sparks! I personally think that they need to change how things are run in the customer-to-customer area of their site.”
What “customer-to-customer area of their site” are you talking about here? The only such area that I am aware of the the DreamHost Discussion Forums (http://discussion.dreamhost.com), and I almost never see anyone who posts in the comment section of the blogs visiting there (in spite of the fact that it is *very active* and a *lot* of mutual help takes place there). The fact that such stuff goes on here in no way means that is what this venue is for. It is not particularly well suited for such activity; discussion forums are much better for such things. If you *were* talking about this blog, however, I agree with you - they ought to close comments altogether and thereby force users to more appropriate venues for venting, or asking question, or contacting support, or paricipating in “mutual aid” with other users.
This is a classic example of how “the blog” has significantly “dumbed down” the net. Unmoderated blog comment sections generally devolve into little more than “graffiti walls” where the casual passer-by is encouraged to scribble “kilroy was here”, *Real* forums, or “boards”, or other designated “customer-to-customer area” enjoy an entirely different dynamic; poster here looking for such interactivity really ought to try such a venue sometime. http://discussion.dreamhost.com/
October 30th, 2007 at 12:26 am
..p.s. - on real “boards”, you can usually preview your “post” and edit your typos before submitting … which would have helped me a bit on that last post! Mea Culpa!
October 30th, 2007 at 12:29 am
well i switched away from dreamhost and am getting my refund, the last couple of times when i tried to access my data it was always down, my new host had no downtime so far, DH had massive 4 hours of down the very day I signed up so I am happy I wont have to rely on sketchy service anymore. But yes I do pay a little more now ( around 40 bucks a year ) but hells its worth my peace of mind, just checked on the remaining site i maintain here for a friend and … wow they are down like they have been for the last couple of hours.
October 30th, 2007 at 12:52 am
meritAmun Says: “a bunch of horseshit”
Your site is some seriously of The Devil shit, and I am very grateful that The Lord saw fit to punish it while it was here. I am sure that He will one day cast your ass into a swine and drive you into the sea for such shit as that. I see that you have no problem with inciting lust for children, so may I say without reservation, fuck you and good riddance… hopefully the ass casting will come sooner than later.
October 30th, 2007 at 1:10 am
Well… ‘brisk’ appears to be totally down, i have been having nothing but problems on brisk. Support tickets seem to be taking ages to be answered. Its beginning to look like need to start looking at other hosts for the first time in over a year and a half. What the hell is going on with dreamhost? They have been pretty good up until now.
October 30th, 2007 at 1:17 am
DSG Says: “a bunch of horseshit”
Could you be so kind as to stay on topic please? Thanks.
Voice Of One
October 30th, 2007 at 1:49 am
If dreamhost would actually list the problems on this site, this wouldn’t be off-topic. And you really aren’t helping any VOO.
I have done my part and submitted support tickets and i thought i would notify everybody brisk has been having issues lately. DH might not read these pages but I am sure a lot of the customers having problems do.
October 30th, 2007 at 4:10 am
Voo my husband will be very happy to subpoena you info if you don’t cut down the insults he is a bored lawyer and i don’t take well to insults after stating a fact an a opinion and no you wont find me insulting you because that is quite frankly way below my level, have a good day. And yes I sue out of boredom keep it up, insults are low blows anywhere you go and just because you are online doesn’t mean you need to act like you are no longer a human being. Also I reported you to dreamhost for your utterly horrible conduct.
October 30th, 2007 at 5:04 am
Though it’s not related to this problem, I have a comment to make on DH’s service.
I’m a web developer helping out a site hosted here. It’s really annoying that something craps out whenever I’m doing some important work, like FTP did just now. At first, I ignored these outages, thinking that some big change was being made, but I see this stuff happens a lot, so I’ve lately taken to wondering what kind of ex-soviet hardware this host has in the servers.
A _free_ host I’m not going to name with _free_ services implemented a SAN in order to have 100% uptime. I’m wondering why the hell you guys, offering paid services, can’t do something about this atrocity that you call “service”. All the features you offer are really nice, but they mean nothing to me if downtime is a daily routine for you.
I do not know, but seriously, you may have a saboteur within your number who goes around with a pair of pliers, snipping a wire here, a capacitor there… please take some action because this is frankly unacceptable.
October 30th, 2007 at 5:25 am
@meritAmun
Good job. Someone needs to take a stand!
@rlparker
“What “customer-to-customer area of their site” are you talking about here?”
This is exactly the place I am talking about.
October 30th, 2007 at 5:26 am
P.S. - Anyone notice it’s been 2 days since the last update on this place?
October 30th, 2007 at 6:25 am
Good job for fixing it so quickly.
Next time, let’s aim for not letting it break in the first, place, eh?
Nevertheless, thanks for the transparency of reporting problems to the customers.
October 30th, 2007 at 6:59 am
This isn’t a customer to customer area. This is a status site. One which shouldn’t have comments turned on, because all people will do is wine about problems that have nothing to do with the posts they’re wining on, when both this site and people who frequent this site tell those same winers to either file a support ticket or go to *this* customer to customer area if the problem isn’t related to the post you’re so tempted to respond to. So yes, DH should have better control over this customer to customer area–turn off the customer to customer part, since they don’t bloody well listen anyway.
October 30th, 2007 at 7:04 am
Not exactly unique there. People who don’t have lawyers for husbands do that. I always thought it was the American way.
October 30th, 2007 at 7:22 am
Why turn it off? Some people forget about the forums and come here to complain. Since there is a chance that someone could post a link to the real place, they will eventually find out about it. Thus, making the comments on here worth-while.
October 30th, 2007 at 8:50 am
Ugh….I’m getting bored now. Without there being anything that DH can update us on, there is not as much fun here posting with other members of DH….oh well….
October 30th, 2007 at 9:20 am
I am posting here to see if anyone else has the same very poor results I am having. I email support once per day to tell them my site(s) are down again and every time they send back a sincere apology without any real explanation or real resolution to these problems.
Look at the massive down time here, again I dont understand how this is possible, I have multiple services monitoring my uptime now so I know these stats are correct, and my sites are simple word press blogs without any modifications so they are simple uses for my account.
# 2007-10-30 05:31:41 : back_up
# 2007-10-30 04:08:19 : down
# 2007-10-30 00:29:41 : back_up
# 2007-10-30 00:03:18 : down
# 2007-10-29 17:32:45 : back_up
# 2007-10-29 16:42:29 : down
# 2007-10-28 09:31:40 : back_up
October 30th, 2007 at 10:04 am
Email problems again. Same as last week. Webpanel not working. No updates. Is it just me?
October 30th, 2007 at 10:06 am
oh so there is a problem..?..nothing is working for me…FTP..Sie..all down…
October 30th, 2007 at 10:36 am
Can’t tell you if there is or not. You didn’t give us any information to check on it. Did you also file a support ticket?
October 30th, 2007 at 10:38 am
Your Honor, I propose that the following image is pedophile friendly, and that I am disgusted by it, The Lord is disgusted by it, and we are within our rights to express our disgust and to make biblical jokes towards the “artist”.
http://img102.imageshack.us/my.php?image=exhibitacd1.jpg
And further Your Honor, I request that this “lawyer” be reviewed for possible license revocation based on the admittance that “he” and “his” wife are “bored” and sitting around dreaming up ways to waste your precious court time with frivolous law suits.
Also, Your Honor, a bit of advice… when you bring these two wastrels up to be sworn in, I would use an old crusty Bible that you don’t mind losing when it bursts into flames from their touch!
I would also like to file a class action lawsuit on behalf of all humanity, on the grounds that they have stolen valuable oxygen from us all, and suggest that they be forever bannished to midPhase webhosting, even when that day comes (and it will) that they BEG to be allowed to return to Dreamhost!
October 30th, 2007 at 10:57 am
There’s a link to the forums, and the wiki, from the panel, but half the people that post here don’t use those ones, either.
October 30th, 2007 at 12:48 pm
Daedalus is down. No ping response… all my sites down…
October 30th, 2007 at 2:12 pm
Have you submitted a support ticket?
October 30th, 2007 at 2:44 pm
Feeling a bit repetitive, James?
I really wish that people would get the hint that we really don’t need to read a hundred thousand times that there sites are down when the response will always be… “Did you submit a Response Ticket?”
Oh well….
October 30th, 2007 at 5:27 pm
but then where would I get the satisfaction of smacking someone over the head with a 10-foot pole without actually smacking someone over the head with a 10-foot pole?
October 30th, 2007 at 5:55 pm
Hey, I suppose you have a good point, there…
October 30th, 2007 at 6:41 pm
I’m just venting here, but all my sites have been down for over two hours now, and YES, I did open a support ticket, and have gotten absolutely zero response as yet. All I get when I load my sites is an error about a “bad_httpd_conf.”
Argh!
October 30th, 2007 at 7:41 pm
The Tim,
Check this out:
http://wiki.dreamhost.com/Bad_httpd_conf
October 30th, 2007 at 7:42 pm
but how much further research have you done?
October 30th, 2007 at 7:51 pm
The thing is, I’m 99% certain that this happened _because_ of something Dreamhost did (moved my sites from bart to homer today), not anything I did. It’s pretty ridiculous that Dreamhost would break my sites, then expect me to go digging around in the support pages to fix it myself.
I’ve followed the directions on that page. Hopefully this fixes my problem. I’m still pretty frustrated about this though, as it only adds to the annoyance of the frequent recent outages.
October 30th, 2007 at 8:06 pm
…and, it’s now been 15 minutes (the page you linked to said to wait “5-10 minutes”) and they’re still borked. Awesome.
October 30th, 2007 at 8:31 pm
That sucks, The Tim (Both times I’ve addressed you I’ve had to go back and remove the e from my auto typing The Time. Bwagh! Hallelujah! Wo oh oh oh yeah!).
I’ve just spent a little time reading through this page and a couple of others and I must admit it has me a wee bit concerned. Even though I myself have only experienced a few outages (two of which were planned), and have had some pretty smooth sailing overall, it makes me worry to see so many people that have serious problems, have submitted support requests, and still have no resolution. There seems to be several references to servers with chronic problems and I would be genuinely curious if that really is the case and if so why nothing is done to permanently fix them, even if it requires a complete replacement, or a redoing of the network that connects them or whatever. I am no network admin and do not pretend to have any understanding about such things, but it seems there may be some emergency situations within the Dreamhost network that aren’t being addressed in a timely enough manner.
As I said, I have had no real problems, but you never know when your day will come and I sure would like to know that the Dreamhost team will be jumping right on it if and when it does. So far every support request that I have made myself has been answered fairly promptly, sometime less than around 30 minutes or so, and never more than a couple of hours(ish)… but it makes me wonder if my issues would have been serious enough, would I feel like I was being left hanging with no reply because it’s a “hard one”?
Anyway, just expressing concern from what all I am seeing here, but loving Dreamhost so far (been back with them for a couple of months or so now). Hopefully they will get you guys that are having troubles taken care of.
October 30th, 2007 at 10:52 pm
You know what, screw it. I’ve updated my DNS and am done messing with Dreamhost.
October 30th, 2007 at 11:56 pm
More downtime today… YES I’m still having problems but have they helped so far? Not that I really can see..
# 2007-10-30 05:31:41 : back_up
# 2007-10-30 04:08:19 : down
# 2007-10-30 00:29:41 : back_up
# 2007-10-30 00:03:18 : down
# 2007-10-29 17:32:45 : back_up
# 2007-10-29 16:42:29 : down
# 2007-10-28 09:31:40 : back_up
# 2007-10-28 09:08:22 : down
And an apology from dreamhost even though my tiny 5 product zen cart site can’t bill any $$ due to downtime and super slow response..
Reply from DreamHost (Oct 30th, 2007 - 18:47:51 / #14313687)
Subject: Re: Site down again 8PM PST
Hello,
Continued problems have been plaguing many of you who are receiving this message. As some of you know this is related to a file server that is giving us problems. We are now in the process of removing this file server from active duty. This means that we will be moving your data to a different back end file server. This moves do take time to complete but with our decision to move all data off of it for maintenance we are moving towards a more permanent solutions for you. Initially our goal was to fix the file server, our attempts however just proved to be more frustrating as you have had to deal with repeated outages. At this point we are just going to retire the machine once we get all the data off. So this will likely take a few weeks to fully complete but we are definitely trying to find that permanent solutions for you. Sorry about all the problems with your service, we will do our best to make this up to you.
Note: This was an announcement sent about a major support incident. Our apologies if you submitted a callback. If you are having problems still please let us know and we will be happy to help.
Thanks!
DreamHost
October 31st, 2007 at 3:41 am
@dwr - DreamHost is now reported as hosting over 600,000 domains. Of course, many customers host numerous domains, so the actually number of DreamHost customers is some number less that. The totality of the complaints you see posted here represents an insignificantly small sampling of DreamHost’s customers, and DreamHost continues to grow in spite of every third poster here threatening to leave or claiming to have left.
I’m not saying that any customer’s frustration over a site being down is insignificant - life is short and people should be happy. I’m only pointing out that even if every poster here claiming his/her site is down is actually correct (and indications are clearly that *many* who post here have no idea how to determine whether their site is “down”, or whether *they* hare having connectivity issues, or conduct any other meaningful troubleshooting), that wold still represent an almost meaninglessly small sample of the DreamHost customer base.
I’ve hosted numerous with DreamHost for clients since 1998, and stuff *has* broken on occasion during that time. The broken stuff has also been *fixed*, usually in a timely and professional manner. Life is rough and “stuff” breaks. When it breaks, you fix it. The more “stuff” you have, the more likely it is that something will be broken at any given time. DreamHost has a lot of “stuff”, The fact DreamHost posts here detailing what’s broken is readily misinterpreted, by the ignorant and the indignant, as an indication of negligence or incompetence. It’s not. It’s actually a rarely encountered glimpse into the “real” world of budget web hosting.
Don’t let the ignorant, the loud, or the indignant bully you into worrying that you won’t receive service when you need it “stuff” breaks. My experience with DreamHost is just as valid as any of their’s, and I’m not worried - nor are my clients.
October 31st, 2007 at 7:42 am
@rlparker
I don’t know what word it is you live in, but it isn’t the real one. “Stuff” doesn’t break like it does at DH. Overloaded servers and DDOS attacks aside, their hardware failure rates are somewhere in the neighborhood of 10x - 20x the rates that I’ve experienced as a professional sysadmin and software engineer over the last 15 years, even with the proliferation of commodity x86 hardware being used in the enterprise in the last 5 - 7 years vs. the proprietary RISC “big iron” of a decade ago. In addition, their ability to keep their network up and running isn’t exactly what I’d call amazing.
That being said, your over-zealous defending of DH is far less annoying now that they don’t seem to try and be more than they are - a low-reliability, budget hosting company. But if you were someone who signed up for anything more than a $10 plan here (that wasn’t getting money from promo codes), you might be a wee bit disappointed. People who sign up for “strictly business”, for example, are getting ripped off - you can do a LOT better for that much money somewhere else (in terms of reliability and stability).
They rocked 4 - 5 years ago, and they charged a lot more. Unfortunately for some people, they decided to change their business model. Now they’re super-cheap and … you get what you pay for. I moved my own business off DH once they started to go downhill, and have not had any measurable outage for over 2 years (including email). But I pay for that level of reliability, and it’s significantly more than $10. The thing is … when DH was $40/mo for “code monster” years ago when I signed up … I got almost the same level of reliability. That was an amazing value. Now I keep a $10/mo account here for the storage and bandwidth (but nothing that I actually need to work). I put family pictures up here, stuff like that.
The bottom line is - DH is not nearly reliable enough for any real business use. If you understand that, it’s a great bargin-bin hosting company - they offer a lot of features for very little money. If you actually need those features to work on a somewhat consistent basis … well, that’s a different story. Pretending that “stuff happens” everywhere is just silly … it doesn’t, and anyone who actually works in the internet industry for a living knows that. It’s just a matter of economics - $10 does not buy you 100% uptime.
- Roach
October 31st, 2007 at 12:27 pm
@Roach
everything you wrote is absolutely true, but i would go even further in criticism and that’s just because i’m not critic at all, so I have full right to do so …
even though (as you say, and is true) we pay peanut $$ for dh services that doesn’t mean my (or anyone else’s) site at dh can be down for more time than up, and that’s what is going on for a week or so. just today things are really getting very, very bad! my site is not on the servers mentioned here, but nevertheless it’s the same with other; sooner or later…
i don’t know if there’s some statistics on web panel for server’s up/down time but it would be interesting to see.
thanx all…
October 31st, 2007 at 5:29 pm
I think what some of us, me included now(I’ve been fairly patient, I’m becoming less so.. ) are trying to say is that there’s no sound technical reason for some of these repeated outages.
While some things are inevitable(Like hardware failure), there are best practices, procedures, that can route around, and minimize the collateral damage of say, a DDoS, or even prevent it from causing a problem. Quite understandably, the most vocal of users here, despite the cost of the service, are questioning - some in their own personal styles - why more robust processes for dealing with reoccurring issues aren’t being developed or having an effect.
Its not beyond reasonable presumption that they are being developed behind the scenes. However in light of the recent service-wide outages, perhaps it would be prudent for dreamhost representatives to broach the reliability issues head on, and explain whats being done to stop them from happening again, and when we can expect things to be getting better.
It is a good thing that we have the ability to voice our concerns, and its sad although not surprising that some people take that for granted. That said, while Dreamhost is far superior in many ways, reliability is a necessity not a feature - and therefor without it, the outstanding features are all but worthless.
If I were in some way to personify Dreamhost, I would urge ‘it’ - or ‘them’- to try (as i’m sure they may be) to take a step back, and work out how they can reduce the time they spend fighting fires, and increase the resources spent on pro actively improving the infrastructure and procedure that supports such a successful venture. It would be a shame to see such an interesting and pace setting business model collapse simply under the weight of its success.
October 31st, 2007 at 5:47 pm
@sasho
Oh, don’t get me wrong … as a 4-year customer of DH I’d rate them now as “sub-par” (where 4 years ago that rating was “awesome”). At some point I’ll back up all the junk I have on here and finally drop them all together. At the moment … it’s just laziness on my part that’s preventing that, and the fact that $10 just isn’t a lot of money.
I doubt, however, that most other $10 hosts are going to provide that much better service over the long term. DH is completely horrific currently rather than just being poor-to-average as usual, but they’ll probably pull themselves back up to poor-to-average. Most bargain hosts are probably going to have the same issues at some point in time.
Hopefully someone at some point will realize that there’s a gap to fill in the shared hosting market, and start selling a similar set of features and service at a price point that allows them to provide it reliably. (Think DH features with some reasonable bandwidth and storage limitations at around $40/mo … like DH 4 years ago). I don’t know of anyone that’s really doing that right now - if I did, I’d sign up for it in a second.
- Roach
October 31st, 2007 at 7:01 pm
Here are some interesting stats from a free monitoring service I signed up with on late 10/28. This is for 2 sites: a pretty simple blog, and a pretty simple ecommerce site.
blog.*
———————————————————————-
date uptime dns connect request ttfb ttlb
2007-10-31 47.26 0.018 0.065 0.065 0.981 0.974
2007-10-30 65.52 0.001 0.072 0.072 0.997 1.013
2007-10-29 82.00 0.000 0.071 0.071 0.949 0.977
2007-10-28 100.00 0.004 0.075 0.075 0.941 1.007
———————————————————————-
minimum 47.26 0.000 0.065 0.065 0.941 0.974
maximum 100.00 0.018 0.075 0.075 0.997 1.013
average 73.69 0.006 0.071 0.071 0.967 0.993
———————————————————————-
*.com
———————————————————————-
date uptime dns connect request ttfb ttlb
2007-10-31 56.85 0.018 0.064 0.065 0.684 0.673
2007-10-30 68.28 0.001 0.071 0.071 0.367 0.374
2007-10-29 84.67 0.000 0.112 0.112 0.368 0.369
2007-10-28 100.00 0.003 0.075 0.075 0.240 0.241
———————————————————————-
minimum 56.85 0.000 0.064 0.065 0.240 0.241
maximum 100.00 0.018 0.112 0.112 0.684 0.673
average 77.45 0.005 0.081 0.081 0.415 0.414
———————————————————————-
That’s some pretty poor uptime.
November 1st, 2007 at 6:51 am
hey bill…which server are those monitoring stats coming from?
November 1st, 2007 at 10:20 pm
Canceled my account, packing my bags & moving on, Thanks for the better year’s DH.
November 2nd, 2007 at 7:50 am
All my sites are down.:( working off arizona…
November 2nd, 2007 at 7:50 am
and yes - sumitted ticket..
November 2nd, 2007 at 7:55 am
Wow - that was quick! they’re back up..
November 3rd, 2007 at 5:05 pm
@Roach - “I don’t know what word it is you live in, but it isn’t the real one. “Stuff” doesn’t break like it does at DH. Overloaded servers and DDOS attacks aside, their hardware failure rates are somewhere in the neighborhood of 10x - 20x the rates that I’ve experienced as a professional sysadmin and software engineer over the last 15 years, even with the proliferation of commodity x86 hardware being used in the enterprise in the last 5 - 7 years vs. the proprietary RISC “big iron” of a decade ago.”
Well, “alternate realities” and “parallel” universes aside, I’m willing to bet we both live in the *same* world - though it is not surprising that we may view it differently. I’m curious as to what metrics you are able to apply to how things break” at DreamHost. Unless you are privy to a lot more detail about the infrastructure at DreamHost than they have ever made public, it seems to me that you have no way to determine what their “hardware failure rates” actually are, and are therefore unable to objectively compare them at all to “the rates that (you’ve) experienced as a professional sysadmin and software engineer over the last 15 years,” let alone pontificate that their ” rates are somewhere in the neighborhood of 10x - 20x the rates that (you’ve) experienced.”
I agree that, while costing more, the “DreamHost of old” was more reliable, and some stuff that I would have hosted in those days is no longer suited for today’s DreamHost. That said, I don’t consider myself to be “over-zealous” when I maintain that many *are* well served by DreamHost, and report that *I* am one such customer. That fact that YMMV is normal, as is that fact that I may perceive *your* views to by hyper-critical.
Hopefully, some host will embrace a model that is profitable, and allows growth, that is more like the days of the DreamHost of old for your (and some of my) sites that are better suited for a more robust, yet less expensive that a dedicated server, hosting product. There are certainly some of my sites that would benefit from that.
None of that, however, changes the fact that for many of my clients (yes, even business clients) DreamHost remains a phenomenal value (”warts”, and “broken stuff,” and all).
November 4th, 2007 at 1:22 am
@rlparker:
The last large installation I was a sysadmin for had somewhere in the neighborhood of 500k sq/feet of raised floor. Upon that sat thousands of machines of various shapes and sizes.
Nothing really failed all that often. When we had an actual hardware failure that needed something swapped out (not talking about drives in RAIDs - those go all the time and are hot-swapped out), it was a rare occurrence. Non-redundant components (memory, network controllers, motherboards, etc) didn’t simply fail on a regular basis like they do here (as this blog shows).
Now … yes, that was HP, Sun, and SGI enterprise hardware and not off-the-shelf x86 stuff … but still. As another comparison, I now work at a start-up doing server-side development. We have maybe 30 x86 based servers (mostly Sun, some Dell), and a couple big Sun boxes for the databases … and yet, they don’t seem to crash or fail either. And they’re pretty hammered 24/7.
So yes, I see their fail rates as high. I would suspect it’s because they use cheap hardware ($10 a month doesn’t buy you ultraSparcs) and their infrastructure does seem to suck when their whole network goes to hell on a monthly basis. Other than the fact that it breaks so much, I don’t have a real insight on how they do things … I know I personally wouldn’t do and rely on as much NFS as they do for everything, but that’s just me - I’ve made that mistake before.
November 4th, 2007 at 1:44 am
Roach Says: “A bunch of horseshit and We have maybe 30 x86 based servers (mostly Sun, some Dell), and a couple big Sun boxes for the databases … and yet, they don’t seem to crash or fail either. And they’re pretty hammered 24/7.”
If you’ve got access to all that shit, why not host yourself.
November 8th, 2007 at 6:35 pm
7 days of 100% uptime. Let’s see how long it lasts.
blog.*
———————————————————————-
date uptime dns connect request ttfb ttlb
2007-11-08 100.00 0.000 0.073 0.073 1.034 1.106
2007-11-07 100.00 0.000 0.094 0.095 1.013 1.076
2007-11-06 100.00 0.000 0.073 0.073 0.896 0.953
2007-11-05 100.00 0.000 0.072 0.072 0.888 0.952
2007-11-04 100.00 0.000 0.073 0.073 0.993 1.046
2007-11-03 100.00 0.000 0.096 0.096 0.905 0.958
2007-11-02 100.00 0.000 0.073 0.073 0.974 1.037
2007-11-01 70.75 0.008 0.066 0.066 1.462 1.466
2007-10-31 47.26 0.018 0.065 0.065 0.981 0.974
2007-10-30 65.52 0.001 0.072 0.072 0.997 1.013
2007-10-29 82.00 0.000 0.071 0.071 0.949 0.977
2007-10-28 100.00 0.004 0.075 0.075 0.941 1.007
April 4th, 2008 at 1:19 pm
teşekkürler