Archive for October, 2007

Scheduled downtime of central services.

Posted 10 months, 3 weeks ago (October 17th, 2007 at 1:52 am PST)

Tomorrow Oct 18th 2007 at around 12:30-1AM PST we will be performing maintenance on some of our central services. This maintenance will include..
discussion.dreamhost.com (Dreamhost discussion forums)
dreambook.com (Dreambook)
wiki.dreamhost.com (Customer Wiki)
Webftp
Cloaked domains (Any domains that you have set to use cloaking in the panel)
We expect the outage to not last longer then an hour. The purpose of [...]

Janky mail server issues

Posted 10 months, 3 weeks ago (October 16th, 2007 at 9:53 am PST)

Very sorry about the recurring issues affecting mail service on our ‘janky’ server cluster. You may be experiencing slowness or unavailable mail if your mail server is listed as janky under Account Status on the control panel (upper right corner).
We apologize for all the inconvenienence this has been causing you, and we’re working on [...]

Problem with spacey cluster.

Posted 10 months, 3 weeks ago (October 16th, 2007 at 1:24 am PST)

We are currently having problems with the spacey clusters. The problem is being caused by a filer that is having NFS problems. It is being taken down for a reboot at this time and should be back up shortly. We apologize for the inconvenience and will update this post as soon as the filer comes [...]

File server ‘refrigerator’ blew a drive.

Posted 10 months, 3 weeks ago (October 15th, 2007 at 1:33 am PST)

The file server ‘refrigerator’, one of the file servers for the frisky cluster has blown a drive and is rebuilding its array. Because of this the system is responding a bit more slowly than usual, and will probably cause intermittent slowness of shell access, websites, email and webmail for users whose homedirs are on [...]

Moving hades onto new hardware

Posted 10 months, 3 weeks ago (October 13th, 2007 at 8:55 pm PST)

The webserver hades has experienced a disk drive failure and is being moved onto new hardware. No customer data was lost, and the new hades should be online within a half hour.
Update 9:50pm: hades should be all up and running again, please contact support if you have any sites hosted on hades that aren’t [...]

Site slowdowns for some customers

Posted 10 months, 4 weeks ago (October 12th, 2007 at 11:37 am PST)

Another filer issue this morning caused some high loads and site slowness for the following servers. It’s now been fixed and we’re working on resolving the issue permanently.
7up amp aquafina arizona barqs bawls boba brisk cactuscooler calpico cappuccino caprisun chai clamato codered coffee coke crush crystallight culligan dads dasani dietrite drpepper eggnog endless espresso [...]

missing email addresses

Posted 10 months, 4 weeks ago (October 11th, 2007 at 3:12 pm PST)

We’ve received multiple support requests from customers who are saying that their email addresses are missing from the panel and are receiving ‘unknown user’ errors. We are aware of this situation and are working on restoring everything. If this is happening to you, please contact support right away. We apologize for any inconvenience this causes [...]

Janky mail problems

Posted 11 months ago (October 10th, 2007 at 9:09 am PST)

We’re currently experiencing very high loads on janky mail servers. This is causing your mail to be slow or inaccessible. You may be affected if your mail server is listed as ‘Janky’ under Account Status in the control panel (upper right corner).
Very sorry about the inconvenience, we’re doing all we can to alleviate the [...]

Server moves!

Posted 11 months ago (October 9th, 2007 at 7:03 am PST)

Wednesday Morning at Midnight, October 10, 2007, we will be moving some servers in our datacenter in an effort to better make use of our rack space and available power. The estimated downtime is 5 minutes for these three servers:
vito, baseline, fin
We are also moving a handful of internal use servers as well, but that [...]

Server martinellis being moved to new hardware

Posted 11 months ago (October 5th, 2007 at 6:53 am PST)

Martinellis just had a hardware failure, and we’re moving the server over to new hardware right now. It should take an hour to get everything up and running again. Sorry about this!
Update: Martinellis is back up and running. Please report any lingering issues to tech support. Thank you for your patience!