DreamHost Webpanel database troubles
Posted (January 14th, 2008 at 1:54 pm PST) by mikehOne of our central database servers is having some software trouble currently. Our webpanel as well as webmail is down as a result. We should have it back online shortly.
76 Responses to “DreamHost Webpanel database troubles”
Best of luck with the repair - first bit of SQL downtime I’ve experienced in a while.
Lucky doing some non-database dependant site dev right now, so I can carry right on working!
Good luck!!
yeah one of my databases has been down for over 10 hours and no response for support. Second time in a week!
Might as well through a database server upgrade in while you’re doing it. 
Thanks for letting us know what was up. So soon after the LAX is having issues, I was wondering.
I know, right, firdt crash in like 3-4 months for me…reminds me of the good ol’ days….wait, those days weren’t good!
Please fix.
Go DH Go!
Come on DH. We’ve so much faith in you! You can do it. If you don’t we won’t be able to. Hurry up!
Hopefully it’ll be back up soon…prospective new staff member waiting on me to set up her email address…
AAARRRGGG!!!
Tell you what, add a link to this status blog on the holding-message on the panel, I had to find this by searching through all kinds of things!
dreamhost????
or nightmare
Strangely, this is the first time my WP site is working fast on my end. Lol.
Hurry!! I have a job deadline and my info is in there!
I wouldn’t say that webmail being down is of Medium severity, I’d say it’s pretty freaking critical.
This it the latest in a string of “up, down, up, slow, down, IMAP went away, up, slow, down”.
And Panel being down in the middle of the day? What’s the matter, too busy partying at night that you have to perform database maintenance in the middle of the day?
This host is more of a nightmare than a dream. yeesh.
Noticed the panel go down right after my database backed sites stopped responding. Here’s to hoping for a quick recovery!
hmmmm I wonder if I have any new email………………
1044: Access denied for user ’squirrelmail’@'192.168.10.0/255.255.255.0′ to database ‘dreamhost’
Sweet.
@ KumaZaTheef - “I wouldn’t say that webmail being down is of Medium severity, I’d say it’s pretty freaking critical.”
Why do you say that? Have you tried using your email via a POP3/IMAP client, or via mutt or mine in the shell? Webmail might be convenient at times, but I don’t see it as being “critical” at all. 
@Ross - you can check your mail with either/all of the methods I mentioned above.
@rlparker - You have a good point; however, while traveling over seas sitting in an internet cafe I don’t have access to those luxuries 
My virtual private server is also down and I can’t reboot it without the panel.
never even thought to check my mail on my phone… Tried and it worked. Thanks!
Hooray for Mutt!
Delightful—
It was working about 3 hours ago…
What is happening to mail being sent TO me???
If at my office things are going bad and horridly broken for thousands of users.. I don’t go home until they are fixed. I don’t care how many days that is, I wouldn’t go home.
Wish the entire office there had the same work ethic. Maybe it’s just because it’s cold in Boston and I don’t want to see sunlight anyway. LA it’s always nice, so maybe they want to go out any play.
my email is like phone. all my customers use email instead of phone call due to my deafness. please hurry up.. you should have second back up server if main server fail.
Mail appears to be recieved, it merely cannot be viewed with webmail. SquirrelMail has gone (heh heh) squirrely, most likely. Main CP down, but all other services normal. Wonder if it has to do with the Cubemail or whatever test recently offered to those who don’t like the squirrel app.
I have been with Dreamhost for about 3 years now, one of my sites has 2000+ members uploading/downloading stuff 24 hours a day. I am not saying that having issues like the one right now is good, but for the price I am paying, I cannot complain. Overall, I will stick with Dreamhost with its ups and downs, till death do us part. I am sure everything will be fixed asap.
Sure, figures all this goes down the one time in 6 months I decide to do site maintenance for a site that has over 3k plus members. 
Hope it comes back soon, my finger is getting tired of clicking refresh on the web panel.
@rlparker.
would you mind explaining one of those options for those not all that technically inclined. could be a real life saver.
thanks
“Why do you say that? Have you tried using your email via a POP3/IMAP client, or via mutt or mine in the shell? Webmail might be convenient at times, but I don’t see it as being “critical” at all. ;-)”
What if you are on the road and away from your own PC? Or operating in a technology environment where installing and configuring applications is not an option? You do not have the option of setting up any of the things you suggest. For both private and commercial use, webmail being down is a disaster.
Apart from which IT IS REALLY FREAKING SIMPLE SOFTWARE. HOW CAN IT BE DOWN THIS OFTEN???
Email is something people RELY on these days. It is not a toy or a luxury.
come on…come on…
not now
thanks god it’s really late at night here and no one wants to use webmail
Warning: mysql_connect() [function.mysql-connect]: Can’t connect to MySQL server on ‘10.3.67.254′ (115) in /usr/local/squirrelmail-1.4.9a/plugins/dreamhost_virtualhosts/setup.php on line 278
1044: Access denied for user ’squirrelmail’@'192.168.10.0/255.255.255.0′ to database ‘dreamhost’
Another thing about reading your mails,
go to http://www.mail2web.com/
Thanks for working so hard guys… Quite painless for me
I used to think email was reliable. Then I lost all my wits and had no time to breath or even enjoy what I reap from such a dependance on technology.
I’ve put up with this crap for too long. I know people say for the price expect downtime… I say that is complacent. If I pay money for a service, I expect that service to work. Slow servers, terribly slow network, intermittent email. I’m done with these clowns.
This is the first problem I have encountered in over a year, when I switched over from a horror host, so I’ll say you guys have done well, and hope you take care of this asap.
*Edit to add: My control panel came up while I was completing this message*
Nice one ! seems to be working again now!
See ya Paul!
zarg something isn’t working for vie minutes, im going to post here and say how mad I am then change my account to another hoster cuz DREAMHOST IS THE ONLY HOSTER THAT EVER HAS ISSUES EVER AND YOU ALL SUCK AND I WISH I COULD DIE
thanks DH, you’ve always been good to me, and better than the last two hosters I had by a long shot (and cheaper too!)
@ notallthattechie - “would you mind explaining one of those options for those not all that technically inclined. could be a real life saver.”
I’d be happy to, but I don’t think the blog comments is the appropriate place for that . However, if you pop on over to the DreamHost discussion forums (http://discussion.dreamhost.com) and ask such a question, I’ll respond as best I can!
@Patrick Bateman - “What if you are on the road and away from your own PC? Or operating in a technology environment where installing and configuring applications is not an option? You do not have the option of setting up any of the things you suggest. For both private and commercial use, webmail being down is a disaster.”
It is a valid point that if you are “on the road” , or are in an envir0onment where you do not have access to standard internet tools, and are unable to use even a portable app, that you may become entirely dependent upon webmail. *THAT*, however, is *your* fault/problem, and not your webhost’s problem.
“For both private and commercial use”, complete reliance on webmail “is a disaster”, and you should take steps to prevent that from happening!
The web panel is completely down!!! I can’t do any dev work today. Please fix as soon as possible. Very important.
17 hours later, web panel is down.
Is the current outage a continuation of this problem or a new one? Either way “Resolved: Yes” seems inaccurate.
Having the web panel down today is a critical problem for my law firm. I’m a big defender of DreamHost in a time when critics abound, but this outage comes at an amazingly bad time. I cannot begin to calculate the cost and for the first time ever, I am seriously considering my alternatives to DreamHost.
The Panel is still down.
How do we report problems when the panel is down???
Bb
WebPanel is still down @ 10:15 am EST .. what gives?
This problem is NOT FIXED! What the hell Dreamhost!
Oh yeah - can’t report the problem, because the FUCKING WEBPANEL IS DOWN TOO!
Call them - do a whois on newdream.net and you will find their phone number is 213-947-1032.
Let the incoming phone barrage begin.
Agreed with the last few comments, your bloody webpanel is down. You guys sure run a legit business… idiots.
What do you mean by stating “resolved” ?????????
what the……..?????
what exactly is resolved?
WebPanel still down at 11:13am EST. I am supposed to launch stuff today….
Still having problems with both Web Panel and Webmail tools. That don’t seems to me as a resolved issue.
webmail has been off and on –while webpanel was working for a few moments and is down again at 11:53 EST.
getting these messages from trying to access webpanel:
db->prepare: attempted prepare, sth is DBI::st=HASH(0xcebc3c8), rc is
db->prepare: disconnected on execute (MySQL server has gone away), reconnecting
HTTP/1.1 200 OK
Date: Tue, 15 Jan 2008 16:34:25 GMT
Server: Apache/1.3.37 (Unix) mod_perl/1.27 mod_ssl/2.8.22 OpenSSL/0.9.7e
Keep-Alive: timeout=2, max=100
Connection: Keep-Alive
Transfer-Encoding: chunked
Content-Type: text/html
b
0
Hello. Still having problems with the panel as well. It won’t load for me. Not sure if that’s just everyone checking their billing issues or something different.
Thanks.
Webpanel access non existent for me too.
Web panel down!!!!
web panel is down for me right now too.
Web panel down for me too … funny how there’s no official way to contact DH in that event. If you have a support problem, you are supposed to login to the web panel to log it! *sigh*
webpanel still down for me as well.
Webpanel down for me too ):
Webpanel down for me tooooO!! And I need to do some registration stuff.
I won’t call them though,… I’m sure they probably already have like 5 billion calls about it already.
In all fairness…. I’ve been with dreamhost for 4+ years and this weekend has been the ONLY time I’ve ever had a problem with them.
Down for me too. I’ll one up you Brian, I’ve been with DH since 98. They work hard to solve problems.
Webpanel is STILL DOWN! What’s going on guys?!!!!
13:00 MST - site still down for me.
Why is this listed as resolved?
still down!!!!!!!!!!!!
the webpanel seems to be down right now but I can’t see any status reports about this?!
Aww guys, you were doing so good for a while! Web panel still down. Fix it already. At least I was one of the few people who wasn’t billed wrong. Shame my automatic billing on the 11th didn’t work *again*, real smooth.
Start of a new week and exactly like last week we are experiencing problems.
Mickey
…Wow, this panel outage is jacking me up worse than I thought. Hope it’s fixed soon. 22 hours so far.
still down
Oh Jesus Fuck, first the over billing, now the mysql server is down again already!?!? Come on! Hand the servers and hosting over to Amish, I’m sure Amos could run “it all” smoother…
webmail still not working!
panel.dreamhost.com not working…
Thanks
Thanks!