New php4 packages
Posted (January 16th, 2008 at 12:21 pm PST) by jeremyIn order to fix a couple of bugs with PHPMotion and to fix a couple of security flaws, we’re slowly rolling out new PHP4 packages to all servers. The changes are fairly minor, containing only a minor version bump and a fix to the binary installed to /usr/local/bin/php (it had previously been the CGI version rather than the command-line version). It’s already been tested on half a dozen servers without any issues so hopefully nobody (except PHPMotion users) will notice the change.
98 Responses to “New php4 packages”
Panel is down
All sites are down, dreamhost is down, panel is down. So if panel goes down, how does one report the issue to dreamhost?
Maybe panel needs to be on same server as this.
I’ve just noticed the same thing….every Thursday lately I’ve been coming in and it’s down. Not sure what is going on.
Same here…
Dammit.. Everything’s down… This could not have happened at a worse time…
Anyword!
All my sites/emails are down!… dreamhost has fallen off the radar as everything associated with them including there own site is down…
I tried to email but you need a support ticket. I’ve just tried replying to an old ticket to see if this will send something through!
Maybe your resources should all be focused on giving us our money back that you basically stole. Oh and maybe you could update us on your progress since you haven’t done so in over 36 hours, even though you’re VERY VERY VERY EXTREMELY SORRY.
My site is up and running, as is the main DH site. And Mark Warner: wrong thread. Over there it’s whining, here it’s spam.
Yay, appreciate the sites back up in under an hour. Please let us know what was wrong.
It’s whining when you are taken for a ride (accidentally, granted) and then lied to (or at least not told the whole truth) about it?
OK.
Yeah we’re pretty pissed over there in that thread that DH is now basically ignoring. Even the one rep who was answering questions last night has vanished. Since they’re not answering support requests, the thread, OR posting to the official blog, maybe some noise in a new place is what’s needed to get somebody to acknowlege whether anything is being done at all, or whether DH is being raided by tederal agents at this point or something. Who knows? They won’t say.
To the powers that be in Dreamhost World… or is that Dreamworld… not sure… whateva…
(Damn I’m even beginning to sound like Josh),
This may not be the official place to communicate with you guys, but since I have been with you guys for quite a few years now and have come into work today on the other side of the Pacific, only to find the panel is down AGAIN (which used to be a very RARE event) as well as all my sites and mail services down (which has been exceptionally rare) and also noted an lengthy time-lapse in recent tech support (which happened some years ago, but which got fixed), as well as an increasing number of issues prompting me to require that service (which is an entirely new experience)… I’m thinking… folks, it’s TIME.
Time to review your tech support policies and procedures, because when I and my clients need answers and the panel is down and the actual dreamhoststatus is not posted here on dreamhoststus.com then it’s not only extremely frustrating, but also perhaps Time to audit and plug the shortcomings that appear to be oozing from your skills quotient. Time perhaps, to review your internal architecture, across both technical and business lines.
You have a problem and its clearly and rather rapidly unfolding now, as ours.
I can’t wait until they install the package that gives me back my money.
Get rid of php4 already.
I have no problem getting to the panel.
Please do something about the downtime we all are facing for couple of days now.. i waste a lot of time just waiting for the sites to be up, in order to work on them..
Very nice, maybe you should be focusing on the catastrophic problem from yesterday instead. Just a thought. Still not refunded…… Two $35 overdraft charges so far, another one coming tonight at midnight since I can already tell I haven’t been refunded yet. $105 extra charges so far. Bank says its DH’s responsibility to refund the overdrafts, because the bank wont do it.
Make sure you get actual money from DH to cover overdrafts, not just credited account time.
All sites down yet again… and still not even a recognition of the previous issue an hour ago.
Employee owned maybe the problem… no one can be sacked, no one accountable…
Wow… lot of whining here as always…. Well.. Just to note… I can get to the panel, My sites are up, my email is running.
So good work DH!
Just to put a positive reply in… let the flames begin 
/steven
Webmail gone yet again. Pathetic.
Steven Rasmusen, you don’t have to praise them when things do work - that’s what you pay them money for.
steve,
is it a flame or just stating our observations. Congrats on your site up, ours is up again too. in 2 hrs we’ve been down twice and for over an hour combined. Im entitled to air my thoughts, as are you 
cheers all, here’s hoping we’re stable again!
Steven’s just another astroturfer as far as anyone not employed by dreamhost knows. There’s a strange mass of people supporting Dreamhost basically stealing hundreds of dollars from many (most?) of their customers this week, so why not support them for downtime, too?
Of course, the above is only my opinion, I have no facts.
Steve, you’d whine too if they took a chunk of your money and despite promising a refund, are still sitting on it after over 36 hours. I don’t know that I’m EVER getting it back, despite their promises (emailed to me from a buggy script).
@Mark: Perhaps you’d like DH to eternally be in a continual state of apologizing *even more* for the money problems, but the rest of us are happy to see they’re making an effort to continually update their servers.
(also most everyone I know that hosts sites on DH seems to have gotten their money back already… they’ll get to you)
I’m waiting for this sweet awesome package from Dreamhost that refunds the money they took from me.
Been a DH customer for all of 3 days. in that time I’ve been unable to access the panel approx 50% of the time I’ve tried it, been unable to access email until 12 hours ago (and since then only sporadically), received a lack of support from the support dept and been unimpressed with the updates from the status page.
Very glad DH have that 90-day money back guarantee. Reckon I’ll see how well that works…
site back up!
@ Steven I think you must’ve tested when it was back up….
once the panel was back up (for how long?) I filed a problem with support, saying all my sites were up and down, as was the shell and the panel. they responded as though they weren’t aware of any problems, so I suggested they check this comment thread. so if your sites have been down, you might want to file an issue via the panel.. it may be a problem that will come and go and they apparently aren’t aware of it.
mike says, Have you checked with someone in another part of the country with a different ISP to see if your sites were down? In the past my University’s (subpar) ISP has had bizarre issues where they lost chunks of the internet (one time all .com’s!) and so there have been a few times I thought DH was flaking out on me and, aftering IMing a friend to check, found out it was me and not them. (Granted, there have been a few times in the last 8 years I’ve been with them its been the other way too.)
What Mark said is true. He has an opinion, but no facts.
You should have a thread suggesting when everyone will be forced over to PHP5. v4 is redundant and has been unsupported for some time now. Any security holes found will not be patched by the Devs, thus will represent a major future security issue in all servers that retain PHP4 abilities.
My site has been down for two days. What is the email address for tech support?
Maybe it’s just me, or my ISP, but DH.com, my site and the panel are pretty much never down in my experience, even when everyone and their neighbor’s second cousin is here on this blog, complaining in comments that might never be read that nothing’s working. In addition to that, I was smart enough to realize having auto-billing on my account was a BAAAAAAAAAAAD idea and took my card info off long ago, and therefore only got a grossly erroneous “You owe us a bunch of money!” email and lost no cash at all.
I guess I just have really good luck, or my server cluster is just one of the few that doesn’t have problems that often.
For what it’s worth - dreamhost.com didn’t appear to be completely down when I first clicky, merely had trouble with pics and css possibly residing on other machines. But it came right up some minutes later. Dunno about the last two days tho, since I’ve only been poking another thread and haven’t checked all the sills. My control panel - check. And actually I can say that my email or website went down thru any of the debacle that’s cross threaded.
Another one of good luck called my account runs on a cluster that wasn’t borked by the floods or shut off by the mad script from hell that started right after some odd gremlins in email and the CP followed by a security patch. Put it that way, and there’s no surprise that a lot of DH machines are a little janky if not stressed to the max.
I’ve only got sysop of a small, specialized network, two other folk where I work handle the rest of IT/programming (small co, maybe 75-100 users), plus we’re a narrow demographic production and distributor, not a web host. Our tech is pee sized compared to what DH got running in their basement, so I don’t even want to think about all the wires and black boxes a cluster must really involve.
A comment here got me to thinking. It was funny, kind of sharp sarcasm. Something about the other thread is for whining, this is for spam. Truly thought provoking.
And, no; I’m not a shill, sycophant, or astroturfer. I’m bored.
Everything is down again!!!
And you drama queens are posting here about the billing issues, instead of the billing issue post, why?
You think you’re bashing Dreamhost, but you’re making yourselves look pathetic since you’re screaming about basically going bankrupt over chump change. You should be embarrassed instead of mad.
You also have to be completely retarded to call a billing error theft, fraud, etc. That is pure stupidity. Not that I’d expect a bunch of broke, unskilled, minimum wagers crying about overdrafts to be brilliant.
I am not here to whine or anything.
I too had the problem with billing (I was billed for future dates, not current ones…3 times). But now, less than one day later, all of my sites are down. They have been down for about 9 hours now. Is anyone here with a similar problem getting anywhere with it?
Please, if someone gets a message from customer service describing what is up, please let the rest of us know.
Takuin Minamoto
All my sites seems to be down, and the panel too. Don’t know if its related to the PHP upgrades or not, but this is the only place left to report the outage.
The panel is NOT down. I’m on it right now.
my site is up and so is cpanel, but my mysql is failing to connect so my blogs don’t work. :-\
The panel is still working for me, too. Only time it wasn’t was 2 days, 6 hours ago (January 15th, 2008 at 8:26 am PST) when I woke up to the cluster fark from the billing problem. My sites and email did not go down thru all that, as far as I can tell. I got the emails from the net and from DH saying I had been billed and then saying I had be billed by mistake. Ooooh, shiny new control panel things in accounts section - hadn’t seen that. I probably need to get “out” more often.
Fact is, if I hadn’t been jumping on that email and checking all the corners for spiders I may not have even noticed there was anything going on. No downtime, no bills on my bank statements nor on any of the DH control panel account history. Nothin but nothin.
It should be renamed NightmareHost.
first the whole ordeal with the billing and charging hundreds of dollars on my credit card, and now my site is not up. even your problem reporting system isnt working so i cant officially complain about it. get your act together dreamhost or im taking my service elsewhere.
exist any relation between the gconfigurqation of my outlook and the problems with dreamhost, I mean my mail can’t find the smtp, any suggestionb
Anyone else still having problems? =/
my entire website is down…>:-(
My site is down too. Can’t get through support system to file a trouble ticket. No word on status page about problems.
I’m thinking I made a very bad decision in using this service. Yikes!
I’ve been suffering major slowdowns and my Rails app is broken, apparently for no reason (I didn’t change anything). I’m trying to get a support ticket in the panel but it gets stuck at step 1/5 (just after selecting affected domains) displaying this message:
“Please wait while we check the status of your services and fetch test results for your account.”
I’m feeling frustrated and actually very dissapointed (yes, I had the Billing of Doom problem too) 
What should I do if I want to contact support but that feature is not working in the panel?
It’s been an extremely frustrating couple days with DH. 
Oh great. I can’t get through support system, and now this e-mail:
You reported that this downtime was affecting:
web service for http://www.techgrl.com/
We were unable to verify any server-wide problem related to
the outage you’re experiencing. If you submitted a support
ticket, we will be with you soon to help resolve this issue.
Of course I can’t file a report because the stupid Support system isn’t working, but they say everything’s OK.
C’mon Dreamhost, post a friggin’ announcement about what’s going on! This customer is just about ready to move to a better host.
My website is down due to PHP problems:
Please,
4th time my web server has problems in less then a month, now is the message:
Fatal error: Allowed memory size of 8388608 bytes exhausted (tried to allocate 46080 bytes) in /home/.zion/gusleig/gusleig.com/sos/wp-content/plugins/nextgen-gallery/nggfunctions.php on line 48
every php file gets this message I already disable some plugins of my wordpress and it continues with same message.
Please check this asap
Gustavo Leig
yeah, i got the same email as well:
There has been an update on the service interruption
you have asked to be notified about:
Outage resolved: No server-wide problem was found.
(2008-01-17 13:20:53 PDT, 0 secs ago)
Outage first reported.
(2008-01-17 12:43:40 PDT, 37 mins 13 secs ago)
You reported that this downtime was affecting:
web service for http://www.audiodrums.com/
We were unable to verify any server-wide problem related to
the outage you’re experiencing. If you submitted a support
ticket, we will be with you soon to help resolve this issue.
We’re very sorry for any inconveniences,
The UnHappy DreamHost Notification Team
I haven’t made any changes to my site today that would generate this
issue. In fact it looks like a memory allocation error for PHP, which
could have been caused by the upgrade of PHP on the servers.
It’s been nothing but headaches since I’ve signed up with these guys. I hope in future they tread lightly and notify us (the Customer) before an upgrade is done.
There has been an update on the service interruption
you have asked to be notified about:
Outage resolved: We believe the issue to be resolved.
(2008-01-17 13:40:02 PDT, 0 secs ago)
Outage verified: We are actively looking into resolving it.
(2008-01-17 13:12:16 PDT, 27 mins 46 secs ago)
Outage first reported.
(2008-01-17 13:00:00 PDT, 40 mins 2 secs ago)
- Show quoted text -
good thing it STILL DOESNT WORK. thanks dreamhost! you really are a dream!
Shopping cart that was working great up until now is giving the following:
FATAL ERROR: register_globals is disabled in php.ini, pls enable it!
I know this isn’t enabled in your PHP5 installations, but it was in PHP4 and it needs to be back ASAP!!
Contacting support from the panel is broken….hope the email comes through…this is killing me - my client isn’t a web person and I recommended DreamHost because I had never had any issues, and now an outage and then this within a month….help!!
If I ever notice my site down I IM a friend on the other side of the country to check for me. More than half the time it has been my ISP or something between my computer and DH’s servers and had nothing to do with DH at all.
hey, u think these guys have heard of ITIL???
My wordpress install has died from the PHP upgrade as well. My site was working fine and dandy last night, but this morning it was not very happy and informed me that “Allowed memory size of 8388608 bytes exhausted (tried to allocate 46080 bytes) in …/wp-content/plugins/subscribe2/subscribe2.php on line 306″
I would love to report a ticket through the support system, but it seems to be unresponsive as well.
This is ridiculous. Atleast give us some answers on here since none of us can submit a ticket.
more than 2 hours of website down due to this php problem, no support, no message from the team, is someone there?? is this company trustable? Are they running away with the 9million they charged us?
this is a really bad joke..
well, my site is backup now… 3 hours later…
My site is back up now - yay
Thanks to the guys at Dreamhost for doing a great job and getting on top of this so quickly
My Website uses Drupal and it appears to load slower lately. I’m not sure if this is because of the recent change though.
well my sites are all up.. but the speed is slow.. slower than usual.. i am getting 10 to 12 kbps download speed via http://ftp.. thats very slow..
My sites have been up all day, no problems at all?
Experiencing the same slow - incredibly slow - loading times on a VBulletin board, since the last couple of days.
Haven’t had any problems with my site since the billing fiasko, I was promptly refunded for the errorneus charges and haven’t had any other trouble since, and I’ve been doing maintenance on my sites pretty much 24/7 so I’d probably have noticed. Maybe people having difficulties accessing DH should check for problems with their own connections…
We use a local copy of PHP and after the upgrades, I noticed the error logs had rocketed from around 5Kb per day to 5Mb per day
they were full of the following error:
PHP Warning: PHP Startup: Unable to load dynamic library ‘./php_mbstring.dll’ - ./php_mbstring.dll: cannot open shared object file: No such file or directory in Unknown on line 0, referer:
My original php.ini had mbstring commented out, but the php.ini file that Dreamhost seem to have overwritten it with has it uncommented. I edited the file and the error logs now seem back to normal but site speed is slow ….. however if many sites on many servers are having a similar speed issue, and each site is generating anything up to 1000 times more errors than normal could this be affecting us all ?
webmail’s still down for me, as of 8am pacific time.
is there anyone out there (who does NOT work for another hosting company) that can recommend a good one? i don’t trust some of the recommendations posted on this bog cause it’s just spammers who take advantage of dreamhost downtime.
I’m now getting “The uploaded file exceeds the upload_max_filesize directive in php.ini” errors in WordPress when I try to upload post attachments.
My sites down. With this and the billing issues you can just about take dreamhost off the map as a reliable option.
//You think you’re bashing Dreamhost, but you’re making yourselves look pathetic since you’re screaming about basically going bankrupt over chump change. You should be embarrassed instead of mad.
You also have to be completely retarded to call a billing error theft, fraud, etc. That is pure stupidity. Not that I’d expect a bunch of broke, unskilled, minimum wagers crying about overdrafts to be brilliant.//
Oh please. You’re the one that looks pathetic.
I make very decent money, and if DH had succeeded in taking any of my money - any at ALL, I would be pissed off too if it still wasn’t refunded.
Don’t forget that some people had $1000+ taken from their accounts. It isn’t something they should simply overlook because DH made a “billing error”.
Some of you might find http://fuckdreamhost.com, which is now online, interesting.
Is MySQL down for anyone else?
All of my Dreamhost sites are down, including two blogs. FTP and mail seem to be fine, but getting to any site with a browser just produces an empty page.
All my sites are slow (10-20 sec load) or not responding, FTP is very slow, Calypso load is enormous high!
Since new year, every day at ~5pm GMT+1 same boring story
Rootbeer websites are the slowest in the world! My websites works like a piece of… For the third day, what’s happening Dreamhost?
We have been down for about two days. What is the status report and ETA for finishing these problems causing our outages????????????
Nevermind, it’s working now.
Popinsky is down now.
Yesterday, popinsky was down at same time (1:30 PST)
Greetings.
On popinski, too.
And yes, it is down. Yesterday, the same, at the same time for couple of hours. I have filled in a support ticket.
What’s this going on? I see that there is a server migration and now my portal is down. I am running cmsmadesimple and no problem so far. Will this rectify by itself????? I have sent a support ticket, hope it gets rectified soon.
Giving an error “Parse error: syntax error, unexpected T_STRING, expecting ‘,’ or ‘;’ ” .
Making noise here is lame, Still going off in the other blog I can understand, only if your still so upset as to do so. Doing it here is not helping anyone, including yourself, its just lame.
Honestly if you wanted to voice something and havnt been heard by now, with exactly the message you felt needed to be displayed then you need to take a writting class with the free time you have now. Dont get me wrong I was pissed and am still miffed my banks not showing the money I’m sending it, but I’ve releaved enough of the stress, provided things dont fall apart I’ve said what I had to.
Anyone having issues with subversion? My site is hosted on bawls and all the repo’s have broken .. subversion cant get any exclusive locks on the underlying db file system =\
I don´t believe that may site is down again…
it is the second time in 2 days…
I started to think that migrate my site to DH was not a good idea…>=-(
For those experiencing the “Fatal error: Allowed memory size of 8388608 bytes exhausted”, look in your root or some directory not usually in the http directory and locale a file named php.ini
Add the following line:
memory_limit = 100M
Should resolve that one.
I haven’t been able to FTP new content to my site for the last 3 days!!! What’s up with this Dreamhost?
Please fix ASAP.
Hoping that everyone with site trouble gets quick resolutions from their support tickets and reminding that:
“(Please remember, posting in the comments here IS NOT an official way to contact DreamHost.)”
2008-01-17 14:09:41 calypso notice Your web server was under a high load at the time of testing.
2008-01-19 07:34:09 calypso notice Your web server was under a high load at the time of testing.
2008-01-20 08:04:40 calypso notice Your web server was under a high load at the time of testing.
2008-01-21 03:19:26 calypso notice Your web server was under a high load at the time of testing.
It’s possible that your server is just busy at the moment of the test. Another test Test:High Load Server means that your load is consistently high. Contact support and have them evaluate the usage on your machine.
I have filled a support ticket, but there is NO answer yet!
Thank you very much
That’s great, thanks
thank you
thank you very much
thank you very much
thanks
thank you
thanks for the infomations on your website. it was very helpful to me, i like your board.
Sweet, thanks.
Keep up the good work.