The mysql server deputydawg is having some problems with its raid array, and needs to be replaced. There has been no data loss. This should take about thirty minutes, during which time any databases hosted on it will be inaccessible.
Updated 2:44pm, this is done, deputydawg is on new hardware and serving [...]
If you’re hosting on our janky cluster (see under Account Status/Your Email Server in the control panel), you may have been experiencing slowness with your site or difficulties checking email this morning. The reason for this was that one of the file servers was having connection issues. We found and already disabled a customer that [...]
Most of our customers using junk filters on their domain(s) are experiencing delay in receiving mail. This is affecting all mail clusters, but only the domains that have junk filtering enabled through the control panel. Mail is slowly going through, but it’s still very backed up, so it will take a while to catch up. [...]
After much research we have noticed that most people who set up cronjobs either through the web panel or through the crontab command line utility never read the emails it sends them, and, in fact, most probably don’t even know they are receiving them. These unwanted and unnoticed emails use up considerable amounts of [...]
We apologize for the inconvenience. Unfortunately there’s a problem that’s causing both our Wiki and WebFTP service to give an error. Our admin team has been alerted and is currently working to resolve the problem as quickly as possible. No need to submit any support tickets for either of those problems at the moment.
If [...]
One of the file servers on the janky cluster is having issues this morning, an admin has already been notified and the situation is being investigated. We are working to get this resolved and the file server back up as soon as possible. Our apologies for the downtime related to this issue.
Update: It’s [...]
Due to an intermittent problem with the mail server that processes outgoing messages from the web servers some messages may be significantly delayed in their delivery. We are doing what we can to resolve this situation and try to prevent it from happening again in the future. We apologize for any inconvenience this may cause.
Update [...]
Just a reminder that we are moving the randy cluster starting at 10pm. All services associated with it will be down until we are done.
Update: We’ve finished moving all the hardware, and have things powered on. We are now cleaning up some lingering issues, so please refrain from contacting support until we post [...]
One of our file servers is experiencing difficulties that we are currently working on diagnosing. This will cause load and downtime issues for users on these servers:
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On Tuesday, February 5th at 10:30PM pacific time, we need to swap two volumes on two filers. These filers have both Randy and Spunky mail cluster data on them, and they need to be isolated.
This whole process should take no longer than one hour. During which time your email will queue on remote servers and [...]
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