Randy Move going ahead
Just a reminder that we are moving the randy cluster starting at 10pm. All services associated with it will be down until we are done.
Update: We’ve finished moving all the hardware, and have things powered on. We are now cleaning up some lingering issues, so please refrain from contacting support until we post an all clear. This applies to some issues that happened to spunky cluster as well.
Update: For the most part everything on the randy cluster should now be back to normal. If you are still having issues, please contact support!
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February 8th, 2008 at 10:33 pm
Is it OK if I go ahead and start bitching now?
February 8th, 2008 at 10:37 pm
Are you serious? 8 hours? WTF?! I had like 23 people online right now, and now it’s all down… Ugh…
February 8th, 2008 at 10:38 pm
Awesome, looks like “all services associated with it” == “every single one of my websites”.
How can something be a reminder if I was never informed of it in the first place?
February 8th, 2008 at 10:38 pm
blast, I forgot to post about this….
oh well, only 8 hours.
February 8th, 2008 at 10:38 pm
*crosses fingers it does not take the full time in the notice*
February 8th, 2008 at 10:40 pm
If you all read the email that Dreamhost sent out a few weeks back, you would have known about this. Maybe you should think about reading those instead of *delete*.
February 8th, 2008 at 10:40 pm
You were informed of it. Weeks ago, DH sent out a notice saying this was going to happen– and kudos to them, I say, for having given us the notice. Chris, 8 hours isn’t bad considering they need to actually physically move the entire supercluster across freaking town.
DH, I’ve been a customer for years, you rock. Don’t listen to the idiots.
February 8th, 2008 at 10:40 pm
We did get an email about this - warning it would happen.
February 8th, 2008 at 10:40 pm
Maybe they should think about not doing this on a Friday night.
February 8th, 2008 at 10:41 pm
@Brian - You WERE informed of it. There was an email sent out about a week ago, to everyone that has accounts on the affected servers.
February 8th, 2008 at 10:42 pm
Maybe you should figure out a way to do it without anyone losing their service!
February 8th, 2008 at 10:45 pm
Thanks again for the early warning, even by email. That’s the way to do it. I hope this will remain 8 hours or (preferably) less.
I couldn’t get my mirror up in time and the services tranfered, partly because I couldn’t find a way to temporarily adjust the Time-To-Live (TTL) on the DH nameservers. Does anybody has a suggestion?
February 8th, 2008 at 10:50 pm
@chris-
when do you suggest is a good time to go down for ~8hrs?
February 8th, 2008 at 10:51 pm
Crap, saw the email, but missed the word ‘cluster’, so I assumed it was a server named Randy that was moving.
Oh well, hope you guys can keep it to less than 8 hours.
Appreciate the early warning, even though I missed it.
February 8th, 2008 at 10:52 pm
Anyone know if this effects emails altogther? What will happen to mail sent to me during the downtime?
February 8th, 2008 at 11:00 pm
@chris - Chin up old boy! I’m sure next time they’ll take your busy schedule into consideration.
February 8th, 2008 at 11:02 pm
I thought this would only affect the email service because only my emails are hosted on the Randy server.
February 8th, 2008 at 11:03 pm
@nate I don’t know… hmm like a Tuesday night when everyone and their mom isn’t online. Seriously people calm down I can do without the sarcasm…
February 8th, 2008 at 11:10 pm
I’m on VEX .. why is my site down?
February 8th, 2008 at 11:12 pm
i shall begin to masturbate whilst i reply and put all you whining ninnies in your place….
February 8th, 2008 at 11:14 pm
@vex because vex is probably tied to the cluster.
@Fraser your emails will be delayed, but they will not be lost. (Part of the original alert.)
@chris sorry your nightlife isn’t what it could be– but real people have to get work done on Tuesday nights. Go out and have a beer. Wake up tomorrow, your site will be fine.
February 8th, 2008 at 11:15 pm
I appreciated the early e-mail notice and hope that the move goes well. That said, 8pm - 6am PST happens to be the middle of the day where I am, so the outage is affecting 100% of our users during peak usage hours. Ok, 100% of ‘our’ users is really only me and maybe 1 other person, but it’s still annoying.
Anyway, good luck with the move & hope you finish early:-)
February 8th, 2008 at 11:16 pm
@chris - I would rather a friday night, cause if things dont go as planned (common) I’d rather be down on a saturday rather than a business day. but thats the nature of what I use this hosting for. yours is likely different.
also, for $10/mo, you get what you pay for. the services they take offline, I can live without. the stuff that I cant live without I pay $400/mo. and I never have downtime.
February 8th, 2008 at 11:17 pm
@ Brendan - I’m 17.
Stop drinkin the haterade… wow… I feel really unwanted here =/… sorry to offend everyone.
February 8th, 2008 at 11:20 pm
well I never got the email, last email i got from dreamhost was the feb newsletter
I only worked out it was my server becuase i searched randy in this site
February 8th, 2008 at 11:24 pm
I also appreciated the email notice last month. Gave me time to notify various folks on my end and set a few sections of the site to a “down for maintenance” mode tonight (while this get-up-early-anyway body is likely to sleep it off until morning). I’ve done my share of moving servers with customers on them; luck to ya! ^_^
February 8th, 2008 at 11:26 pm
@nate Oh yeah huh I didn’t even think if it didn’t work the next day it would be in the middle of the week… But yea my site/s are mostly a hangout for a bunch of teenagers so were in school during the week and Fri/Sat/Sun is like peak days. Wow $400 a month thats pretty crazy, I can deal with this for $17.
February 8th, 2008 at 11:30 pm
@chris
Tuesday is actually the busiest night on the internet, strangely. Overall, friday tends to be quieter.
February 8th, 2008 at 11:39 pm
well at least the freaking cable to our continent isn’t CUT.. hours instead of days or weeks
@nate — for $400/mo — 99.99% uptime? hmmm.. I wonder what kind of SLA I could get for say $200/mo.. (400 a little outside the budget)
February 9th, 2008 at 12:07 am
Guys, this is pathetic………… NO I wasn’t informed AS USUALL. Your employees seem to think that its funny that we are offline, losing members money and god knows what else… lets be quite frank here, DH will never refund any money that was lost because of their simply mediocre service, and will never refund their monthly charges for the downtime suffered. I mean they probably owe me a few ££££ now but thats just another reason why I’m moving as soon as my own clusters are ready.
February 9th, 2008 at 12:16 am
I never received notice about this outage. The last thing that I received before the Feb newsletter was the bogus billing. I would appreciate some notice before these things happen. Of course, I just paid for another year of this . . .
February 9th, 2008 at 12:16 am
@toby - I switched to dedicated hosting ~1yr ago, and am literally at 100%. And the site is used constantly, so I’d know.
as always, you get what you pay for
February 9th, 2008 at 12:21 am
Good luck with it fellas. Hopefully it won’t take the entire 8 hours, and here’s hoping.
It’s never a good time to do it - especially when you have to consider that sites aren’t necessarily visited bu Americans either. Right now here in Australia it’s prime time for our websites. At least “US-customered” sites are getting their downtime late at night.
February 9th, 2008 at 12:27 am
I got the email, but I promptly forgot about it…until today.
February 9th, 2008 at 12:31 am
I got the notice about a week ago, so this was both expected and planned around. =)
Hell for the $8 or whatever a month I’m paying, this isn’t bad at all.
February 9th, 2008 at 12:43 am
How long do we still have to go?
I’m definitely hearing the Google AdSense dollars flowing down the drain a buck at a time… Good thing the direct advertisers are ok with this downtime.
February 9th, 2008 at 12:43 am
@Carlos : And they seem to have missed the email, too =P
February 9th, 2008 at 12:49 am
Who is on this cluster? My sites are down now…..
February 9th, 2008 at 12:51 am
1. I shouldn’t have to sign up to any RSS feeds to receive information about a service I pay for. As for the email.. I NEVER GOT ONE shock horrow.
I mean how hard is it to put a nice little note on the DH panel, “reminder - your site will be offline AGAIN whilst we move things”
@Carlos, I don’t pay money to chase around other ppl, I pay so that they do the work and not me, so don’t assume that I’m stupid. More that I am someone who wants a reasonable service. I’ve lost count of the downtime my sites hosted here have had.
Im not even waiting for my money to run out. I’m off ASAP so I don’t lose more money. I’ve already lost more than I pay for the hosting so whats the point??
February 9th, 2008 at 12:52 am
Ok then I guess that means I’m on the Randy cluster…and here I was just talking to a friend about the immediacy of the internet…DH is there any way you can flag your emails to me such that they read “this is that one email you actually need to ready today”. Or send me some ridalin. Thanks.
I hope Randy’s last name isn’t Moss…sucka
February 9th, 2008 at 12:53 am
Well, I for one remain a happy DreamHost customer, as I read about this on the blog a few weeks ago and also received an email notification about it, so I was able to work out the time difference and warn my users. *shrugs* No big deal to me really, though I am kinda sad that I can’t work on my sites from 6am-2pm on a Saturday. Woe.
*waves little British hands in the air*
I will go out for a walk, see some friends, have lunch, then come back to see how things are doing at 2pm. Fingers crossed, eh?
Good luck with the move.
February 9th, 2008 at 1:20 am
@c2, i think the word cluster means server(s) with a little emphasis on the (s).
But they let us know 2 weeks ahead of time
February 9th, 2008 at 1:26 am
Ugh..
February 9th, 2008 at 1:31 am
As someone who is also affected, I *did* get the email –which is why I use Gmaiil instead of my ISP’s. Those of you who are griping about this should have had Dreamhost on their WHITE LIST. So quit the griping.
As for the length of time, they must be *physically* moving the servers from one spot to another, or else replacing them with new servers. After all, hardware that’s going constantly does break down…..
Eesh. I thought this webhost would draw in folk who THINK. So get Dreamhost on your White List ASAP! Hey, while we’re waiting, why don’t you folks come over and look around this site I’ve made into my hobby - http://www.gaiaonline.com. Fun things to do, fun people to meet, and holidays are a blast! : > (Yes, I’m “Ketira” on there too. Come see what I look like!)
p.s: Yeah, I know my site’s not much to look at right now, but I’ll get working on as soon as I get my parents off my back about being on the computer. They don’t understand just how long a quality project takes! *rolls eyes*
February 9th, 2008 at 1:33 am
I never got an e.mail, but I hadn’t expected one as I am on the Spunky Cluster (Hillmont Server). I read the notice on here at the end of February but thought it wouldn’t effect me so made no plans to inform my site users of any planned downtime.
Half our sites are down and half are ok…..does that mean that by some twist of fate our biggest and busiest site is on one cluster and the rest are on another despite them all being on the same server….really confused!!!!
February 9th, 2008 at 1:40 am
Dude, Carlos, justified as you are, your hostility is reflecting just as badly on the Dreamhost customer base as the incompetency of those who think they can host a business on a $5.95/mo service.
February 9th, 2008 at 1:46 am
I never received an email regarding this. Is there a mailing list I need to sign up for? I receive the newsletter but never anything important.
February 9th, 2008 at 1:55 am
So all of my sites being down = one of those randy cluster?
February 9th, 2008 at 1:56 am
My Site is down! shit! for down my site google move first result a second page, shit shit, repair now, my site is travel and hotel in the patagonia, cash for seo, your no work! shit shit shit
February 9th, 2008 at 2:00 am
I did not get an email. And how do I now on which cluster my sites are?
February 9th, 2008 at 2:02 am
@carlos…. you sad little freak… DUDE you spent time disecting a post that doesnt really matter. At the end of the day DH have a plipant attitude (overbilling experience for one) and their downtime is 25% highter than the last 18 hosts I have looked into. Scary stuff eh?
Lets be honest if my site was running AS IT SHOULD BE and AS I PAY FOR then I wouldnt be checking this status section anyway. I pay for a service which hasnt been provided ive been ripped off the other month and I have the scariest of emails from staff who basically seem more bothered that their coffe machine has blown up than they do about our money…..
February 9th, 2008 at 2:34 am
I havent received a email either… Site is still down and it 2:33AM PST. I hope it up by the time I wake up. Hmmm…
February 9th, 2008 at 2:34 am
Site is down, therefore mail is down. I did not receive the email notification either. How do I know what cluster I am in? Randy I suppose… Do we have a time estimate?
February 9th, 2008 at 2:40 am
Another ludicrous set of pointless comments. First you get the people who are furious because their blog won’t receive its daily trickle of 3 accidental visitors. Listen: no-one is trying to visit your website. No-one is trying to email you. The world is still turning. You know exactly what the problem is, here - Dreamhost have told you - and you know when it’ll be back up. Get some f*cking perspective.
And then you’ve got people running a business on a cheap-as-chips hosting plan. You spend more on f*cking printer cartridges than you do on webhosting, and yet you complain when the service isn’t what you want. You’re both as bad as each other. Jesus.
Having said all that, maybe if Dreamhost’s communiques concentrated on providing information instead of indulging Josh’s long-held ambition to become some kind of f*cking stand-up comedian, then maybe a few more people would bother reading them.
February 9th, 2008 at 2:41 am
It’s a little inconvenient for me, saturday morning - as it is here in sunny London - being my busiest time, but there’s no reason to winge on like some of the idiots posting here. If something’s got to be done, it’s got to be done. I deal with the public and in my experience you can send out a 100 emails (usually a waste of effort because they’ll invariably end up trapped by wrongly-configured spam filters), post a dozen posts and these idiots won’t have heard about it and want to head off to where the grass looks greener. I’ve been with several hosting companies in my time and dreamhost are the best i’m come across so far. Good luck with the move.
February 9th, 2008 at 3:03 am
I like how so many people are upset whereas I came, saw that there was some downtime, and then moved on… ’cause, hey, at least I’m not imagining it, and it will be up soon enough for me.
I love DH.
February 9th, 2008 at 3:06 am
Reading these messages I assume randy is mandatory for my website?
Dreamhost support please let us know clearly next time when you plan to put everything down so we can foresee a backup solution!
February 9th, 2008 at 3:07 am
Any way to find out if this affects services on Pringle?
All 60 sites down for me, and no repsonse from support in hours.
Nothing here to say why I am affected.
Not a whinge (though I’d love the sites to be back), just wanting some info for lack of any response through support.
Also, anyone have any luck with that “account tests” option at the bottom of the panel ? I tried that a few times, waited well over the recommended 10 minutes and have seen no response. Does this work or is it beta?
Thank in advance anyone that can respond.
BTW: Not interested in the people flaming dreamhost, or the people who flame them, all seem in the same boat!
Appreciate any real input
February 9th, 2008 at 3:14 am
Ketina i doubt that gaia is your site
February 9th, 2008 at 3:24 am
The notification went out on or before January 29th - So, yes, before the Feb Newsletter. By my calculations, thats 2 weeks notice.
For the folks who’re depending upon this service for your income and using it for commercial clients - don’t be so damn cheap. It’s not hard to get either a VPS or dedicated server with a proper SLA.
February 9th, 2008 at 3:29 am
If you want to know which cluster you are on, click on Account Status at the top-right of the Panel. Your cluster is your email server. I suspect that some people having issues are not even on the Randy cluster, but they are posting here as a knee-jerk reaction. Please check - if you are on a different cluster then file a support ticket rather than post here.
Every provider needs to do maintenance sometime and those affected were informed in advance.
I agree with RM - Dreamhost is ridiculously cheap (and yes we do spend more on printer cartridges).
Here in the UK people pay almost 10x that price for shared hosting (see http://www.fasthosts.co.uk/resellers/reseller-pricing/ for an example) and the service is no better - Fasthosts are notorious for downtime and f***-ups.
I wish Dreamhost would double or quadruple their prices to pay for a more reliable service.
February 9th, 2008 at 3:29 am
@J - I don’t know about Pringle, but my sites are on Selma and they’ve all been down for a while (can’t even FTP in). According to the post about Randy, Selma isn’t on the list so I assume it is regular downtime. And besides, I didn’t get a mail about the move. I’ve contacted support as well, and had about as much luck as you with the “account test”.
I’ve had 13 site outages since I started monitoring on June 4, 2007. But that does represent a total uptime of 99.851% - which is pretty reasonable for what it costs. But it is still annoying of course……
February 9th, 2008 at 3:34 am
@J - Yes, Account Tests seem to be down. I’ve filed a support ticket.
February 9th, 2008 at 3:38 am
@Steve W - Cheers I had checked the account status and noted I shouldnt be affected. but since it affects all my sites, I thought it good to double check. I agree it’s cheap, and if they could do greater reliability/support, I am happy to pay double the usual fee. Maybe they should offer a premium service for those of us who love the service, but would like a bit of premium support. It wasn’t so much a knee jerk response to post rather I know people would be checking this active post, so hoped someone like yourself and T would be able to share some insight.
@T - I guess in DH mind, they are focused on fixing the many before worrying about us individuals at this time. From a support issue, I understand this. It would be good if the account tests thing worked. Still no response from my “OMG People are dying” support ticket, but hopefully that will come soon.
Good to see some constructive responses. The bitching (from both sides) gets a bit mundane.
February 9th, 2008 at 3:43 am
@T - What service do you use to monitor your uptime?
February 9th, 2008 at 3:44 am
All my websites are down - have checked my mails and have never received a warning from DreamHost.
February 9th, 2008 at 3:50 am
@J - I use SiteUptime. Seems okay, works well. The link there is the affiliate link they give you, I might as well get some free service if you end up using them
February 9th, 2008 at 3:53 am
@T - Hey no probs, you deserve the kick back for referral. I’ll check it out
Cheers!
February 9th, 2008 at 3:58 am
downtime like this should not just be mentioned in the pages or the regular newsletter . If my sites are going down then I expect a dedicated email at the very least.
February 9th, 2008 at 4:02 am
IT’S CRAZY - EVERYDAY AN OUTAGE ..
One day - One server - One DOWN
February 9th, 2008 at 4:09 am
I’m not on Randy but all my sites are down too. This is the third time this week! It’s getting very frustrating. (And yes, I have submitted a support tickets - and - so I’m not just here whining.
February 9th, 2008 at 4:19 am
Looks like my email’s back. w00t!
Sites are still down, but I expect them to be back up shortly.
February 9th, 2008 at 4:21 am
@Krunk - Email and Telnet have seemed to work though email has been very delayed. Problems seem to affect FTP and HTTP. Then again, I am on pringle, so not sure whats happening with Randy.
February 9th, 2008 at 4:21 am
I host 76 domain names here plus a hosting package, so there’s a few more dollars going DreamHost’s way than your average punter here spends every year. I am a great fan of DH and recommend them (or I’d vote with my feet).
It would be nice to get a reply to support tickets as the sites have all been down all day here (UK) despite the lack of an update here on DHStatus. My sites are on good so should apparently be unaffected by the randy outage but they’re down. All I want it to know is why and when they’ll be back up.
Even 1% downtime a year is 3½ days a year so I’m not complaining about that - I just want to know what’s going on so I can tell my site users why they’re down and when they’ll be up.
Not much to ask, is it?
February 9th, 2008 at 4:22 am
I didn’t check the email but looks like my webmaster forums & web hosting forums are about to come up.
I’m getting a different message then I was before.
http://www.directoryjunction.com/forums/
http://www.hostinggossip.com/
February 9th, 2008 at 4:24 am
RE: T & J, I’ve been using HostTracker to track my uptime. Unfortunately, they limit it to 2 sites per account (I noticed SiteUptime limits to 1 account) and also has 30/60 minute checks with weekly, monthly, yearly status mails.
RE: michael, It was a dedicated mail:
February 9th, 2008 at 4:29 am
any idea when the servers will be back?
February 9th, 2008 at 4:32 am
For those who didn’t see the email for whatever reason, it is pasted below … Subject is “Randy cluster move!” Note the “cluster” and the exclamation point denoting urgency and importance.
The email lists affected servers, an explanation of why the move is being made. There is also the detail that all ” web servers, mail servers, file servers, and MySQL servers” will be unreachable.
———- quote ——
From: DreamHost Announcement Team
Date: January 28, 2008 8:55:22 PM EST
Subject: [dreamhost username and mailbox number] Randy cluster move!
Due to continued space and power constraints in our primary data center,
we will be moving the randy cluster to one of our newer data centers.
This move will begin Friday, February 8, at 10PM PST, and is expected to
last up to 8 hours, until Saturday, February 9, 6AM PST. All web servers,
mail servers, file servers, and MySQL servers in the randy cluster will be
unreachable during this time.
The following web servers will be off line during this move:
alexander arkanoid attila baht bam bob bomberman breakout caesar centipede
contra cornelius cortes crack cruisin cssmania deblume defender digdug
dinar dinero dollar donkeykong ellipsis euro fidget forint franc gage
galaga gap go grant guilder happy herod ikari ike io ivan jezebel joust
karnov katamari khan klax korben kroner lamlam leeloo lei limbo-randy
limbo-randy2 limbo-randy3 lira lucky mark marvin morgan napoleon nexus
nimitz orbital pacman paperboy patton peso pizarro pound qbert quid rhod
ruble rupee rygar scagnetti schilling scipio shekel slaughter slimy tetris
ugh ultima venice vex vito wasabi yen yoda zorg
If your site is on any of these servers this message applies to you.
Also, if you check the Account Status button on the upper right hand of
the webpanel ( https://panel.dreamhost.com ) you should see your cluster
under the section Your Email Server:.
We do apologize for this inconvenience. Rest assured we will do everything
possible to keep downtime to a minimum.
If you have any questions regarding the server move, please contact our
support team.
February 9th, 2008 at 4:34 am
Krunk: great minds and all that.
February 9th, 2008 at 4:34 am
@Krunk - Hey looks good also. Thanks for the referral also. Have checked both out, and might sign up to freebie of both for now, before settling down on just one of them on a paid account to monitor my other interests.
February 9th, 2008 at 4:41 am
Yep. For hours.
February 9th, 2008 at 4:49 am
I could have slept late…
February 9th, 2008 at 5:05 am
I’m on blowpop and my sites have been down since midnight PST, but blowpop is not on the randy cluster from what the list above says?
February 9th, 2008 at 5:08 am
Anything up with OXNARD / SPUNKY / DROOPER
as my websites are down - but one certain Mailman mailing list still works? confused as this alert has RANDY all over it - so are other such services down?
February 9th, 2008 at 5:10 am
Yeah, I’m on pringle and I’m down.
February 9th, 2008 at 5:15 am
Why is it still down??
February 9th, 2008 at 5:17 am
Still down at 7 am whatever happened to 8 hours
February 9th, 2008 at 5:20 am
My sites are all on doheny, and they’re all down too. Have been for some time now. Support ticket submitted.
February 9th, 2008 at 5:22 am
still down?
February 9th, 2008 at 5:26 am
Come on you lame host do you job once correctly!
February 9th, 2008 at 5:26 am
The website is having problems sending out mail… would this have something to do with this? Although the website itself works fine… but the mail isn’t going out…
Is it getting queued?
February 9th, 2008 at 5:26 am
WE ARE LOSING MONEY YOU FAGGOTS! -.-
February 9th, 2008 at 5:29 am
I m having problems with SENDMAIL by php scripts on my sites!
Are anything else related with this?
PLEASEEEEEEEEEEEEEEEEEE UPDATE THIS POST !!
February 9th, 2008 at 5:32 am
Well. I’m not on one of the servers listed and I’m on another cluster. But still down, and the Contact Support page doesn’t give me a “click here to submit..” link. Very nice when you plan on using the weekend to do some (paid) programming…
February 9th, 2008 at 5:32 am
I NEVER SEE THE ELECTRA WEB SERVER ON THESE LISTS BUT ALL TIME THIS SERVER HAVE PROBLEMS :s:s:s
February 9th, 2008 at 5:36 am
Chill out guys…the outage has another 30 mintues to go. The projected downtime of 8 hours lasts until 6am PACIFIC…that’s 9am Eastern for the mathematically-challenged. Basic website html serving seems to be up but mysql and email are still down for some. Give ‘em another hour before you start freaking out. The last cluster move (Spacey) was officially completed in 8.5 hours.
February 9th, 2008 at 5:37 am
To reiterate… blowpop is down but my email server spunky is up and working. (And doesn’t this mean I am not on the randy cluster?)
DH seems to have a new option to track outages on the panel. Or I never noticed it before.
February 9th, 2008 at 5:38 am
kman, all my sites are down and none of them are supposed to be affected by the move…so there’s something else wrong here.
February 9th, 2008 at 5:40 am
kman, I hear what you’re saying but for those of us who are having problems, whose sites weren’t supposed to be affected by this move, well, it’s frustrating not knowing if this is part of the “scheduled downtime” or not.
February 9th, 2008 at 5:45 am
The system is down, yo.
All my websites, siigarikitawa.com, quafeultra.com and theaduroprotocol.com are all down… and I don’t even think they’re on the server that is supposed to be “affecting” customers.
So… yeah.
February 9th, 2008 at 5:46 am
Agree - my sites are on pringle. And have been out for almost 6 hours. I’ve submitted support tickets, and am still unsure what is going on. No advice etc. Im not panicing, but it would be nice to actually know whats going on.
February 9th, 2008 at 5:50 am
Yeah, Oxnard has apparently been down for about 6 hours as well, and it’s not in Randy cluster either.
It would be nice to get some sort of update on what’s going on with these other sites. I’m thinking the problem may be related to the file cluster they thought they had fixed a few days ago, but with no word from DH there’s no telling.
February 9th, 2008 at 5:57 am
All of my sites are down. None of my FTP users can log in. I’m on Federal server, so I didn’t think I’d be affected by the transfer, but at 5:30am I’m getting customers calling me to ask why their site’s not working? *headdesk*
“Account Tests” doesn’t work either.
February 9th, 2008 at 6:05 am
Snicker is not on this list, but my site is also down for several hours now. What is going on?
February 9th, 2008 at 6:06 am
..your complaining about down time? perhaps you dont understand the serious-ness of the situation… a key part of your webpages has been disconnected and stuck in some sort of [hightly flammable] internal combustion powered vehicle and is being driven across downtown LA by a DREAMHOST EMPLOY-EE… pray to your gods! make your peace with Jehovah.. suplicate Allah.. the end is near!
February 9th, 2008 at 6:08 am
Avalon Server isn’t in the frakking list but is down all day … (i didn’t received the email) so i think they are getting problems with some more servers…. frak!
February 9th, 2008 at 6:11 am
A real admin could’ve minimized downtime. Ever thought of hiring one?
February 9th, 2008 at 6:19 am
Dreamhost, an update would be appreciated given the time overrun
February 9th, 2008 at 6:22 am
I was hoping all the people with anger management issues had left over the billing fiasco, which just goes to show, they are more interested in complaining than actually doing anything about those things they are unhappy with, such as, oh I dunno…changing hosts. At least the billing issue was a legit reason to get one’s knickers in a knot, but this is *planned* downtime due to a server move where users were informed in email and on this site.
Not only did an email go out, but it was announced here more than once. IMHO some people just need to find something to bitch about no matter what. If it wasn’t DH doing *planned* maintenance, it would be some other unworthy target. The subject of the email was “(your account) Randy Cluster Move!” - I’m not sure how they could have made it any clearer than that. DH can’t be blamed for user stupidity, that’s includes people who have sites down they think are not on Randy and are here griping about it instead of actually doing something to get the problem solved like submitting a support ticket.
February 9th, 2008 at 6:24 am
I’m on fletcher and my site has been down in the past…uhm….3 hours?
Contacted support.
February 9th, 2008 at 6:25 am
Spunky users - notice the update to the status message at the top of this page, “We are now cleaning up some lingering issues, so please refrain from contacting support until we post an all clear. This applies to some issues that happened to spunky cluster as well.”
February 9th, 2008 at 6:25 am
The email says:
Due to continued space and power constraints in our primary data center,
we will be moving the “randy” cluster to one of our newer data centers.
This move will begin Friday, February 8, at 10PM PST, and is expected to
last up to 8 hours, until Saturday, February 9, 6AM PST. All web servers,
mail servers, file servers, and MySQL servers in the randy cluster will be
unreachable during this time.
Guess what time it is.
February 9th, 2008 at 6:26 am
One of the worst features of dreamhost are these horrible sychophants who host their blogs. If you tried to make any sort of money or provide any sort of service to 20 or more people you’d understand what a total pain in the butt this is. Especially when it could’ve been minimized through redundancy which based on their track record of downtown, should’ve already been implemented years ago.
February 9th, 2008 at 6:28 am
Ok - so if I’m not mistaken the 8 hours is over - and we’re still not up and running.
Any idea of when DH?
February 9th, 2008 at 6:35 am
@ToeJam - Like the others, you too have found something to whinge about. I find it funny those who whinge, and those who whinge about them whinging. I am one of the many who are not affected by this move, but have used this thread to test the waters with other like customers. We all state we’ve submitted our support tickets, mine have been in for 7 hours now, and I am confident things will come back up again as soon as the randy issues are resolved. If being high and mighty, be sure to be accurate, otherwise you look a little hypocritical.
February 9th, 2008 at 6:44 am
these are the people who get screwed out of a G and get a Homer Simpson apology and come back begging for more
February 9th, 2008 at 6:46 am
I’m new to this… how should I have know that any (all?) of my sites are in the “Randy cluster”?
When I use http://www.yougetsignal.com/tools/web-sites-on-web-server to see what server some of my sites are on… I get different IPs. But… I guess they’re all on this “cluster”.
And… does anyone else think that it would be thoughtful to send an email too all of us webmasters whose sites would be on servers in the affected range? seems a no-brainer to me.
February 9th, 2008 at 6:48 am
The 8 hours is up, but my sites aren’t. Houston we have a problem. I hope this isn’t a cluster fcuk.
February 9th, 2008 at 6:49 am
Aww my site has been down since 09:00 this morning (GMT) - I HOPE this is the reason and that it’ll be fixed soon. Couldn’t have come at a worse time unfortunately.
February 9th, 2008 at 6:50 am
Shit!!!! My site is offline :/. Repair now urgent please.
February 9th, 2008 at 6:50 am
Now seeing the post from
A Real Admin Says: …
I guess an email was sent. Of course with so many varied return addresses used by DH, my white-listing can’t keep up - and they tend to get dumped in SPAM box.
:/
February 9th, 2008 at 6:54 am
Love Dreamhost - thanks for the downtime, it’s lovely. With this and the double-billing, you’ve made me a lifelong customer (to someone else).
Ciao.
February 9th, 2008 at 6:56 am
classroomblogging.com and all sites associated still down - give those computers a kick EST
February 9th, 2008 at 6:57 am
Hey, guys. This is the daystar. You should come out and see me once in a while. Just don’t stare.
February 9th, 2008 at 7:00 am
Ugh, I really need to finally get around to switching hosts. Dreamhost are sucking more and more every month… Get your act together guys, and stop acting the bloody impossible.
February 9th, 2008 at 7:00 am
Great, now the Randy move issue affects Spunky, which hosts MySQL for me. So my sites are down, with no notice. And no idea when/if they will be back up.
Seems like Dreamhost needs better planning for moving clusters, or whatever they’re doing.
February 9th, 2008 at 7:02 am
My sites are down, yet the Randy move is marked as “Low Priority”. Well, it’s high priority for me!
February 9th, 2008 at 7:10 am
People who didn’t see the mail about this move probably didn’t get the (over)billing mails either due to overactive spamblockers. Maybe you can tune that. The RSS feeds turn out to be worthless, though. First of all, they change your servers so often that it’s hard to keep up the subscription, but even when you do, it doesn’t work. My RSS feed subscription includes ‘randy’, but it doesn’t show any problem. Good I received the email and I check the status page regularly.
February 9th, 2008 at 7:14 am
Most of my sites, including some critical subdomains, came up before the scheduled time of 6AM PST. Not all subdomains worked, though. And now, everything is down again. It’s now after the scheduled period. Having been with DreamHost for a long time, having seen the service decline, and having had extended downtime, I’m getting worried that this might become a whole day event again.
February 9th, 2008 at 7:15 am
I received the rss announcement message about the Randy cluster move on 1/26/08. Carefully checked it to see if any of my servers were involved. No, so deleted it. Now I see on the support page that spunky was added to the mix. (I am on that one.)
It doesn’t really help that my “account-specific” dreamhoststatus RSS feed always lists every announcement as “resolved”, even when it is not. Obviously, this one falls in that category.
At least they TRY to keep us informed
February 9th, 2008 at 7:21 am
What a bunch of whining pussies. Here is a baby pacifier, stick it in your mouth and log off for a few hours.
WHAHAHAHAHAHA…
February 9th, 2008 at 7:22 am
8 hours, eh? I suspect that is wildly optimistic. I won’t be surprised if it turns out to be 8 days. Would it not have been possible (and far more professional) to copy/ghost the randy cluster to new hardware at the new data center, rather than physically move the old hardware? Thus minimizing or eliminating downtime?
February 9th, 2008 at 7:24 am
My sites on galaga just came up!
February 9th, 2008 at 7:26 am
I’m starting to recieve email again, so maybe things are on their way to be reconnected once more.
February 9th, 2008 at 7:26 am
ALL SITES STILL DOWN 8HRS AND COUNTING!!!
February 9th, 2008 at 7:26 am
Luckily my site is not down, but I can’t upload/update anything to it; hopefully this is related to that randy cluster and notanother problem~
February 9th, 2008 at 7:26 am
6AM PST passed….. time for an update, guys!
February 9th, 2008 at 7:27 am
I’m on look on Spunky
all sites have been down, but now they are BACK!
February 9th, 2008 at 7:29 am
Dreamhost is great for english people that are asked to shut up and wait.
February 9th, 2008 at 7:31 am
My sites on galaga just came up, too. They were all actually up about an hour ago but my mySQL servers were down so nothing from the sites would come up. But all looks to be good for now. Good luck to everyone else who’s still down. Hang in there!
February 9th, 2008 at 7:34 am
YAY 75 Sites on Pringle all back up!
I found from today two sites that will ping your sites for free or paid. I highly recommend this for all! Get emails when they go down, and notified when they are back up.
Sign yourselves up for them on atleast one of your sites… you only get 1 free, but hey, you own so many domains, sign one up for each!
http://host-tracker.com/ - 30 min checks free for 1 domain per account you create
http://www.siteuptime.com/ - 30 min checks free for 1 domain per account you create
Both offer very reasonably priced paid services with more features. If you are considering SiteUptime paid services, as respect for ‘T’ above who answered my query, please use her ‘affiliate’ link (you pay the same regardless, so why not feel good about it):
http://www.siteuptime.com/?aff=68891
Cheers
J
February 9th, 2008 at 7:38 am
Correction: Host-Tracker allows 2 domain per free account
February 9th, 2008 at 7:39 am
My site is still not working
I tougth it was an attack - didn’t see no information about randy. This isn’t good. Have bussines to do…
February 9th, 2008 at 7:41 am
I also never got an email, is there something I need to opt into to get them? I also have no idea what server/cluster I am on, how do I find out?
February 9th, 2008 at 7:42 am
Aww, keep working at it dudes!
February 9th, 2008 at 7:46 am
@Matko:
I received this email on January 28, 2008:
Due to continued space and power constraints in our primary data center,
we will be moving the “randy” cluster to one of our newer data centers.
This move will begin Friday, February 8, at 10PM PST, and is expected to
last up to 8 hours, until Saturday, February 9, 6AM PST. All web servers,
mail servers, file servers, and MySQL servers in the randy cluster will be
unreachable during this time.
The following web servers will be off line during this move:
alexander arkanoid attila baht bam bob bomberman breakout caesar centipede
contra cornelius cortes crack cruisin cssmania deblume defender digdug
dinar dinero dollar donkeykong ellipsis euro fidget forint franc gage
galaga gap go grant guilder happy herod ikari ike io ivan jezebel joust
karnov katamari khan klax korben kroner lamlam leeloo lei limbo-randy
limbo-randy2 limbo-randy3 lira lucky mark marvin morgan napoleon nexus
nimitz orbital pacman paperboy patton peso pizarro pound qbert quid rhod
ruble rupee rygar scagnetti schilling scipio shekel slaughter slimy tetris
ugh ultima venice vex vito wasabi yen yoda zorg
If your site is on any of these servers this message applies to you.
Also, if you check the “Account Status” button on the upper right hand of
the webpanel ( https://panel.dreamhost.com ) you should see your cluster
under the section “Your Email Server:”.
We do apologize for this inconvenience. Rest assured we will do everything
possible to keep downtime to a minimum.
If you have any questions regarding the server move, please contact our
support team.
February 9th, 2008 at 7:47 am
Well, my site (on wilshire) just came back up after 10 hours. I got no email, and no warning.
This so soon after your last complete fuckup means that yes, I am going elsewhere. Try harder next time!
February 9th, 2008 at 7:47 am
I guess Kroner is still having issues, because 2 of my 3 domains are still down.
February 9th, 2008 at 7:48 am
TIP FOR ALL WHO HAVE SUPPORT TICKETS
The Guys at DH have been busy restoring our services.. now they are realising the big list of support tickets to action. Let’s do our little bit and cancel any tickets now satisfied. To do this:
In the panel, under the ‘Support’ menu, select ‘Contact Support’ (what you did to subit it/them the first time)
Find your previous support tickets at the bottom, and under the ‘action’ column hit the red X
This will let those of us who still have problems, move quicker through the backlog.
I am sure most of us all do this, but for the newbies, its a way to help ease the load and support not only the DH gang, but other DH customers, by getting quicker responses.
Cheers, its now 3am here in Australia so time for me to go to bed.
Nini’s
PS: When I did the cancels, I got a stack overflow:0 error or something like that. Just navigate away, and back to clear any others, or check it worked. I was able to remove both this way.
February 9th, 2008 at 7:53 am
You people are sitting here checking your websites every 5 minutes to see if they are back online… do you really think any of the 5 people who read your shitty blogs are doing the same thing?
If you are selling hosting as a business then your markup is probably a lot higher than $10 a month or whatever it is you pay dreamhost… so open your wallet you tightwads and pay for a better service elsewhere
February 9th, 2008 at 7:54 am
Why am I not surprised one bit that after 10 hours of the Cluster Fu*k my sites are still down. Most good companies overdeliver. Don’t say 8 hours downtime when you mean a whole frickin’ day.
February 9th, 2008 at 8:00 am
So, just one of my many domains is down right now. On my account status page, it says my server is rhod. But rhod is not in the list. It said my email server is Randy, so I can understand that being down, but not *ONE* of my domains.
Should I submit a support ticket due to this?
February 9th, 2008 at 8:05 am
NM .. I saw two different lists of servers … guess rhod is a part of the randy cluster… Yay
Wonder why the others are up then…
February 9th, 2008 at 8:07 am
Great, mines down
February 9th, 2008 at 8:11 am
Ok, this is getting ridiculous. I’ve been patient all morning. My non-profit org is trying to run a webcam for a LIVE event this morning, and my site STILL isn’t back up. Whats most frustrating, is that FTP works. What gives here??
I love your service guys, but when you plan an 8 hour outage, could you try to keep it to 8 hours??
February 9th, 2008 at 8:14 am
It is good to hear that some users are reporting that their sites are up now. Thanks a lot. It will be nice to get an update from DH soon.
Other users using profanity and throwing tantrums shift the attention to their characters and thus lose credibility.
February 9th, 2008 at 8:14 am
Your FTP works? Mine doesn’t…neither does my phpMyAdmin.
February 9th, 2008 at 8:16 am
I would love my phpMyAdmin to work!!! Then I could turn the webcam on in my database, and not have to sit here waiting for my site to come back up. This is so ridiculous…
February 9th, 2008 at 8:21 am
my email is up but time is one hour behind. Its 11:20 but mail says 10:20
Lost mail between 1:30am and 7:30 am.
SQL is up and faster than before
all my sites are down
February 9th, 2008 at 8:23 am
Progress: Some email on peso has gotten through. The server is responding to some password queries and letting a trickle through.
I would be more surprised if it took 8 hours or less to entirely relocate a server cluster. Snags happen, which is why they scheduled this overnight on a weekend.
February 9th, 2008 at 8:25 am
Well, most of my sites are back … the one I really didn’t want to see down much is the one that is still down. :\
February 9th, 2008 at 8:25 am
Neither FTP nor phpmyadmin here.
You gotta appreciate the sense of humor though:
Under this item, “File Server Issue”, it says, “Severity: Low”. 10 hours of outage for me and and my customers feels *highly* severe.
February 9th, 2008 at 8:26 am
I know you guys are on PST but over here on the east coast, its almost noon and everything is still down. This is making my site and my clients’ sites look very unprofessional.. Its also been more than 10 hours already!
February 9th, 2008 at 8:26 am
RISE AND SHINE! The randy cluster move “is expected to last up to 8 hours, until Saturday, February 9, 6AM PST” — 2 hours past due and counting.
February 9th, 2008 at 8:27 am
i agree with calm quiet… seems understated
as for status, it seems like the only lingering issue is mysql - any site dependent on mysql backend is throwing a socket error
it would be nice to hear from dh with an update (hint/nudge)
February 9th, 2008 at 8:29 am
The websites seem to be getting online quickly, the only problem i see they are having is sub-domains.
February 9th, 2008 at 8:30 am
thnx FOD
February 9th, 2008 at 8:34 am
No website, no shell access, no FTP, no phpMyAdmin. No nuthin’.
Wouldn’t the right thing to do have been to have new hardware ready and waiting at the new location, then take down the old cluster and mirror it?
Hell, wouldn’t the right thing to do be to let us know what the hell is going on?
February 9th, 2008 at 8:35 am
All you whiners running businesses on shared hosting need to STFU.
February 9th, 2008 at 8:37 am
My sites are down, e-mail is down, webmail drops IMAP connection, no SSH. That is my status…….
February 9th, 2008 at 8:38 am
Say, Dreamhost folks, any possbility of an update for all the, you know, paying customers, so that we know the status? Preciate it.
February 9th, 2008 at 8:38 am
Of course your site seems faster. Only a small percentage of the web sites are back online and many of the services aren’t running.
February 9th, 2008 at 8:41 am
Yeah, a complete outage on all of my sites and my clients’ sites is pretty severe to me.. if that is Low Severity, I am afraid to see what High Severity means…
February 9th, 2008 at 8:52 am
Hi Severity means “they” lose money … low severity means “someone else” loses money.
February 9th, 2008 at 8:53 am
High Severity means that i am tired watching porn…
February 9th, 2008 at 8:58 am
my sites are on federal/spunky and they’re all down. anyone else?
February 9th, 2008 at 9:00 am
What’s going on? I made a mailing yesterday ignoring this issue, and today all possible visitors are complaining!!!!!!
Please refund
February 9th, 2008 at 9:02 am
Wouldn’t you know it… the very weekend I had mapped out for several site transfers to my dedicated server… is the same weekend dreamhost fucks up. Oh well… it’s 65 degrees and sunny all weekend, so maybe they are doing me a big favor! Look on the bright side, people!
February 9th, 2008 at 9:05 am
NEXT TIME LET US KNOW IT BY EMAIL IN ADVANCE! JUST TO PLAN THE WEEKEND OTHER WAY AND IN ORDER NOT TO DO ANY MAILING TO OUR VISITORS!!!
THIS IS NOT FAIR!
February 9th, 2008 at 9:05 am
Hi it’s 12:00pm EST - waiting for some sign as to when things will be back up.
February 9th, 2008 at 9:08 am
I live in the UK so for me it’s been down all day, since around 09:00 and it’s now 17:00. Pretty annoying.
February 9th, 2008 at 9:09 am
curious down! mean domain is runnin…i have ftp connection runnin but all subdomains are down…mail f**k too…11 hours….and they said severity LOW?
February 9th, 2008 at 9:09 am
I know my email is on spunky, and that wasn’t in the list. My entire site is down, an update would be nice!
February 9th, 2008 at 9:10 am
It’s an hour past due…shouldn’t there be an update with an expected uptime by now?
February 9th, 2008 at 9:11 am
To the users reporting their sites back up, is everything okay? I am wondering if the backups of DH worked okay….Thanks.
February 9th, 2008 at 9:13 am
Dear DH (I hope you read these posts for a bit of “voice of customer”) It seems you have two problems (in addition to what must have been a whopping technical miss)
1)bad communications
2)bad customer attitudes (perhaps inflamed by #1)
I have managed through my share of customer-impacting technical failures, and can only observe that dedicating 5 minutes of one person’s time hourly to update the status message goes a long ways toward plugging the “tell me what the **** is happening” hole you seem to have with all of your planned downtimes. 11 hours is a long time to wait for an update. Surely you have one person who doesn’t have a cable in his hands who could do that for us. It would be much appreciated.
February 9th, 2008 at 9:20 am
DH rocks.. just be patient.. ive worked in a much larger datacenter than DH before and i know whats involved in server moves and all.. somethings can arise that you dont expect. patients is a virtue =]
very pleased with my dreamhost service at dreamhost and i always put in good words to potential customers….
i just hope the new DC has a internet link just as fast as the old DC
cheers
DL
February 9th, 2008 at 9:21 am
Maybe they are all at Britney’s house?
Gotta find some humor in this somehow. Or may the humor is how I just paid the one year renewal fee 3 days ago.
February 9th, 2008 at 9:21 am
Planned or not….11 hours is far too long to be down.
As HJ said…dedicating someone to hourly or bi-hourly updates, especially now that you are outside of the scheduled window would decrease the hostility in these posts exponentially.
February 9th, 2008 at 9:24 am
For everyone with the genius suggestion to DH of “let us know about emails”, I would suggest to READ you freaking emails. Most of us knew this was coming.
As someone who has worked in IT for 20+ years, there are two rules:
1 Things don’t always go as well as you hope.
2 They aren’t taking their time, as they want to get this completed and working even more then you do.
February 9th, 2008 at 9:26 am
I’m getting email…but my sites are all down still.
February 9th, 2008 at 9:28 am
I can ftp to my sites but only some of them work. It appears to be DNS issues at DH. Not too good, the 8 hour window expired several hours ago. Anytime a window is not met an email should be sent to customers to warn them.
February 9th, 2008 at 9:29 am
http://www.guru.cat: you are stupid
February 9th, 2008 at 9:30 am
Agree with Nick - I was prepared - my customers were informed. This was expected.
I communicated to my users when we expected to be back up… and I would babysit…I’m just getting anxious myself… I need to call them and give them an update.
I would just like a quick update to say “things are taking a bit longer but expected and things should be up in a hour or 2″ would help. Then I can pass this on to my users. Looks like one on my sites is up… but I can’t confirm and can’t access the web panel.
February 9th, 2008 at 9:31 am
My mail works, but websites are all down…
The same with jabber, but it was working for a few hours today.I think its down for more than 12 hours now !
February 9th, 2008 at 9:31 am
stupid or not, his idea is absolutely fair and reasonable
February 9th, 2008 at 9:36 am
I don’t know where I’m hosted but WTF? Webmail seemed like it wanted to work earlier but all of my sites are still down.
February 9th, 2008 at 9:36 am
Hi Everybody!
February 9th, 2008 at 9:37 am
My site was up for over an hour, and just went down. LOL!
But you know what, I’m not worried about it. I’ve been in IT for a long time. I know shit happens.
Dreamhost told me about the move a few weeks ago. Here and via e-mail. I warned my users my site would be down overnight, maybe longer. Life goes on.
Maybe I don’t care because I don’t try to profit off my website. That’s why shared hosting works so well for me.
Oh look, my site is back up
February 9th, 2008 at 9:39 am
Appearently only Randy cluster owners got the email… but spunky is now also affected. All my sites are down as well.
I could bitch and whyne as well… but this simly is not dedicated hosting folks. Get with the program.
I may be one of the few with a site that has millions of hits a month and more then the 3 a day Wordpress blog folks, connecting over a thousand unique visitors a day… but all I can do is wait to see it come back online.
I have little income from the site and can’t afford dedicated hosting, yet. With shared hosting, DH is the best so far!
February 9th, 2008 at 9:40 am
Wk
you’re a lucky man. I haven’t any mail about this from DH. I suppose most of “victims” neither
February 9th, 2008 at 9:41 am
All right, DH team. It’s been over 12 hours now and you’re 50% over your time estimate. A posting updating your customers as to the current status, even a “we have no idea what is wrong right now” is long overdue.
February 9th, 2008 at 9:45 am
estimate… is an estimate.
February 9th, 2008 at 9:45 am
Good grief - was bad enough having a HUGE 8 hour outage - without that then extending into many hours additional outage 50% more ie over 12 hours outage as I type this in sheer frustration.
That DreamHost considers such an outage affecting websites merely “Low priority” I guess ought to give us the hint that DH really don’t give a **** for us mere “low priority” people aka customers
Utterly unbelievable! (Must setup an auto email reminder to move in June if this attitude continues)
VERY DISGRUNTLED indeed with DreamHost.
Outage = 12 hours and continuing, with no updates from DH about how long this will continue.
February 9th, 2008 at 9:46 am
A status report was posted on the support page through your control panel. I wonder why they did not post on the status page… Any way, it reads:
Critical Announcement! Please Read!
We are currently moving the randy cluster. This is mostly done, but there are still a number of issues related to it. Please do not contact support about it until we post an all clear on the status page. This applies to spunky cluster as well.
You can keep updated at dreamhoststatus.com! (posted 3 hours 32 mins ago)
February 9th, 2008 at 9:47 am
Damn.
—E
February 9th, 2008 at 9:48 am
For the love of God, Please just post an Update. I don’t care if its gibberish, I just want to see if anyone is alive.
February 9th, 2008 at 9:49 am
This is taking a while…
February 9th, 2008 at 9:49 am
add me to the WTF list, not a good day for this to be down
February 9th, 2008 at 9:50 am
@ Update - Sequential parallels above vertices denote arbitrary combobulations.
February 9th, 2008 at 9:51 am
to be fair, when they posted news of this a month ago they flagged that as high priority.
February 9th, 2008 at 9:51 am
It’s almost 6 PM in the UK and everything is still completely down (all my sites and email). That’s a whole day gone. This is not cool.
I await the latest installment of Josh’s smug and sarcastic “yuk yuk yuk, lookie mah fat finger” blogs.
February 9th, 2008 at 9:51 am
@ lee: Added
February 9th, 2008 at 9:53 am
Nick,
I’ve been in marketing and advertising for the last 10 years and there are 2 rules:
1. Overdeliver.
2. Read number 1 again.
If you promise the client you will get the job done in 8 hours, get it done in 6, make them happy and they spread the word. Don’t promise to get a job done in 8 hours, spend 12 hours doing it and then ignore your customers and leave them in the dark even when the job still isn’t finished.
Dreamhost has a loooooong history of screwups in my book.
February 9th, 2008 at 9:53 am
At least bump the severity to high and make us feel like you care.
February 9th, 2008 at 9:54 am
I’m just big boned. Doh!
February 9th, 2008 at 9:55 am
Though I still question the timing of this move that cuts into a prime buying day for those of us that sell I’m sure others like it over other days and you can’t please everyone. I also realize that generally service is great and super affordable.
There are generally few problems like this but it seems when things go wrong they do it in a big way time wise and, more often than not, we’re left in the dark. I think most of us realize your not dragging your feet when these things occur.
However, status updates have always been the weak link and an easy thing to provide. I sure would like to know roughly when to check things rather than drinking pots of coffee and continually hitting reload. Ok, I would drink the pots of joe anyway but you get the point!
You guys have always spoken frankly to us with a personal touch which is a big reason I always hang on so please keep us posted when these long term fixes/problems run over.
February 9th, 2008 at 9:55 am
@affiliate - Noone here believes you have a book.
February 9th, 2008 at 9:57 am
does anyone know what happens to incoming e-mail during the downtime? …thanks.
February 9th, 2008 at 9:58 am
What would have been nice is if they had put up a “site down for maintenance” page for all affected sites.
February 9th, 2008 at 9:59 am
Please hurry up Dreamhost, a whole day gone
February 9th, 2008 at 10:00 am
Still down
February 9th, 2008 at 10:01 am
Still down
here too
February 9th, 2008 at 10:02 am
Hey Affiliate Confession, I bet IT and managment just loves you. Not.
And after looking at his website in Google’s cache, I have to say if he’s not on dedicated hosting he’s an even bigger idiot.
February 9th, 2008 at 10:03 am
Bad timing - is back - thanks guys - still think it was an exceptionally long outage and therefore not a Low Priority in our eyes - but at least it’s back.
Thanks.
February 9th, 2008 at 10:04 am
LIST OF THINGS THEY DID WRONG:
- didn’t put up a “site down for maintenance” page for all affected sites.
- said 8 hours, planning was so poor, we’re still waiting 4 hours past that.
- could’ve mirrored SOME servers, moved them, then moved more. (this could’ve easily been done over a couple of days)
- NO STATUS UPDATE WHATSOEVER, 4 hours past the 8 hour interval.
February 9th, 2008 at 10:04 am
It appears to me they have DNS issues. The server appears to be there but not all the IP’s assigned to it are routable. Some of my sites work fine, but most are dead and they are on different IP assignments on that same server. Appears to be an internal DNS issue as the ip traces all show the connection reaching the server in question, and the FTP is working to same sites that are dead to http://WWW.
February 9th, 2008 at 10:08 am
My site first went down Five hours before the posted time, then eventually came back for a bit, then down. It is now the next day after 10:00 AM Pacific and I am opening my business. My site was down during business yesterday and business today.
February 9th, 2008 at 10:12 am
Still down here too
February 9th, 2008 at 10:15 am
down here still as well. Getting a “bad_http_confd” on my homepage.
February 9th, 2008 at 10:17 am
Well I’m on Malt and didn’t receive an email. The message on the support page only refers to the Randy “cluster”. I’m assuming Malt is in this cluster because my websites are down, but I did not know that and am confused as to why I was expected to know. Clearer communication please, a list of all the servers in the Randy cluster and emails to eveyone hosted on one of those servers would have been the bare minimum and cost very little in staff time.
Good luck,
Stu
February 9th, 2008 at 10:17 am
People might want to check this - I just tried to move some email from junkmail to inbox via webmail and it completely disappeared. This occurred in my primary domain and a subdomain.
My regular email seems okay bit it sure looks like they’ve got some funky problems going on now.
February 9th, 2008 at 10:18 am
I have two sites on the Randy cluster.. one is up .. the other is still down.
February 9th, 2008 at 10:18 am
Previous could ping the domains, but now they are off as well…
February 9th, 2008 at 10:19 am
Still down…I can only acess webmail