Randy Move going ahead
Posted (February 8th, 2008 at 9:29 pm PST) by JamesHJust a reminder that we are moving the randy cluster starting at 10pm. All services associated with it will be down until we are done.
Update: We’ve finished moving all the hardware, and have things powered on. We are now cleaning up some lingering issues, so please refrain from contacting support until we post an all clear. This applies to some issues that happened to spunky cluster as well.
Update: For the most part everything on the randy cluster should now be back to normal. If you are still having issues, please contact support!
453 Responses to “Randy Move going ahead”
Are you serious? 8 hours? WTF?! I had like 23 people online right now, and now it’s all down… Ugh…
Awesome, looks like “all services associated with it” == “every single one of my websites”.
How can something be a reminder if I was never informed of it in the first place?
blast, I forgot to post about this….
oh well, only 8 hours.
*crosses fingers it does not take the full time in the notice*
If you all read the email that Dreamhost sent out a few weeks back, you would have known about this. Maybe you should think about reading those instead of *delete*.
You were informed of it. Weeks ago, DH sent out a notice saying this was going to happen– and kudos to them, I say, for having given us the notice. Chris, 8 hours isn’t bad considering they need to actually physically move the entire supercluster across freaking town.
DH, I’ve been a customer for years, you rock. Don’t listen to the idiots.
We did get an email about this - warning it would happen.
Maybe they should think about not doing this on a Friday night.
@Brian - You WERE informed of it. There was an email sent out about a week ago, to everyone that has accounts on the affected servers.
Maybe you should figure out a way to do it without anyone losing their service!
Thanks again for the early warning, even by email. That’s the way to do it. I hope this will remain 8 hours or (preferably) less.
I couldn’t get my mirror up in time and the services tranfered, partly because I couldn’t find a way to temporarily adjust the Time-To-Live (TTL) on the DH nameservers. Does anybody has a suggestion?
@chris-
when do you suggest is a good time to go down for ~8hrs?
Crap, saw the email, but missed the word ‘cluster’, so I assumed it was a server named Randy that was moving.
Oh well, hope you guys can keep it to less than 8 hours.
Appreciate the early warning, even though I missed it.
Anyone know if this effects emails altogther? What will happen to mail sent to me during the downtime?
@chris - Chin up old boy! I’m sure next time they’ll take your busy schedule into consideration.
I thought this would only affect the email service because only my emails are hosted on the Randy server.
@nate I don’t know… hmm like a Tuesday night when everyone and their mom isn’t online. Seriously people calm down I can do without the sarcasm…
I’m on VEX .. why is my site down?
i shall begin to masturbate whilst i reply and put all you whining ninnies in your place….
@vex because vex is probably tied to the cluster.
@Fraser your emails will be delayed, but they will not be lost. (Part of the original alert.)
@chris sorry your nightlife isn’t what it could be– but real people have to get work done on Tuesday nights. Go out and have a beer. Wake up tomorrow, your site will be fine.
I appreciated the early e-mail notice and hope that the move goes well. That said, 8pm - 6am PST happens to be the middle of the day where I am, so the outage is affecting 100% of our users during peak usage hours. Ok, 100% of ‘our’ users is really only me and maybe 1 other person, but it’s still annoying.
Anyway, good luck with the move & hope you finish early:-)
@chris - I would rather a friday night, cause if things dont go as planned (common) I’d rather be down on a saturday rather than a business day. but thats the nature of what I use this hosting for. yours is likely different.
also, for $10/mo, you get what you pay for. the services they take offline, I can live without. the stuff that I cant live without I pay $400/mo. and I never have downtime.
@ Brendan - I’m 17.
Stop drinkin the haterade… wow… I feel really unwanted here =/… sorry to offend everyone.
well I never got the email, last email i got from dreamhost was the feb newsletter
I only worked out it was my server becuase i searched randy in this site
I also appreciated the email notice last month. Gave me time to notify various folks on my end and set a few sections of the site to a “down for maintenance” mode tonight (while this get-up-early-anyway body is likely to sleep it off until morning). I’ve done my share of moving servers with customers on them; luck to ya! ^_^
@nate Oh yeah huh I didn’t even think if it didn’t work the next day it would be in the middle of the week… But yea my site/s are mostly a hangout for a bunch of teenagers so were in school during the week and Fri/Sat/Sun is like peak days. Wow $400 a month thats pretty crazy, I can deal with this for $17.
@chris
Tuesday is actually the busiest night on the internet, strangely. Overall, friday tends to be quieter.
well at least the freaking cable to our continent isn’t CUT.. hours instead of days or weeks
@nate — for $400/mo — 99.99% uptime? hmmm.. I wonder what kind of SLA I could get for say $200/mo.. (400 a little outside the budget)
Guys, this is pathetic………… NO I wasn’t informed AS USUALL. Your employees seem to think that its funny that we are offline, losing members money and god knows what else… lets be quite frank here, DH will never refund any money that was lost because of their simply mediocre service, and will never refund their monthly charges for the downtime suffered. I mean they probably owe me a few ££££ now but thats just another reason why I’m moving as soon as my own clusters are ready.
I never received notice about this outage. The last thing that I received before the Feb newsletter was the bogus billing. I would appreciate some notice before these things happen. Of course, I just paid for another year of this . . .
@toby - I switched to dedicated hosting ~1yr ago, and am literally at 100%. And the site is used constantly, so I’d know.
as always, you get what you pay for 
Good luck with it fellas. Hopefully it won’t take the entire 8 hours, and here’s hoping.
It’s never a good time to do it - especially when you have to consider that sites aren’t necessarily visited bu Americans either. Right now here in Australia it’s prime time for our websites. At least “US-customered” sites are getting their downtime late at night.
I got the email, but I promptly forgot about it…until today.
I got the notice about a week ago, so this was both expected and planned around. =)
Hell for the $8 or whatever a month I’m paying, this isn’t bad at all.
How long do we still have to go?
I’m definitely hearing the Google AdSense dollars flowing down the drain a buck at a time… Good thing the direct advertisers are ok with this downtime.
@Carlos : And they seem to have missed the email, too =P
Who is on this cluster? My sites are down now…..
1. I shouldn’t have to sign up to any RSS feeds to receive information about a service I pay for. As for the email.. I NEVER GOT ONE shock horrow.
I mean how hard is it to put a nice little note on the DH panel, “reminder - your site will be offline AGAIN whilst we move things”
@Carlos, I don’t pay money to chase around other ppl, I pay so that they do the work and not me, so don’t assume that I’m stupid. More that I am someone who wants a reasonable service. I’ve lost count of the downtime my sites hosted here have had.
Im not even waiting for my money to run out. I’m off ASAP so I don’t lose more money. I’ve already lost more than I pay for the hosting so whats the point??
Ok then I guess that means I’m on the Randy cluster…and here I was just talking to a friend about the immediacy of the internet…DH is there any way you can flag your emails to me such that they read “this is that one email you actually need to ready today”. Or send me some ridalin. Thanks.
I hope Randy’s last name isn’t Moss…sucka
Well, I for one remain a happy DreamHost customer, as I read about this on the blog a few weeks ago and also received an email notification about it, so I was able to work out the time difference and warn my users. *shrugs* No big deal to me really, though I am kinda sad that I can’t work on my sites from 6am-2pm on a Saturday. Woe.
*waves little British hands in the air*
I will go out for a walk, see some friends, have lunch, then come back to see how things are doing at 2pm. Fingers crossed, eh?
Good luck with the move.
@c2, i think the word cluster means server(s) with a little emphasis on the (s).
But they let us know 2 weeks ahead of time
Ugh..
As someone who is also affected, I *did* get the email –which is why I use Gmaiil instead of my ISP’s. Those of you who are griping about this should have had Dreamhost on their WHITE LIST. So quit the griping.
As for the length of time, they must be *physically* moving the servers from one spot to another, or else replacing them with new servers. After all, hardware that’s going constantly does break down…..
Eesh. I thought this webhost would draw in folk who THINK. So get Dreamhost on your White List ASAP! Hey, while we’re waiting, why don’t you folks come over and look around this site I’ve made into my hobby - http://www.gaiaonline.com. Fun things to do, fun people to meet, and holidays are a blast! : > (Yes, I’m “Ketira” on there too. Come see what I look like!)
p.s: Yeah, I know my site’s not much to look at right now, but I’ll get working on as soon as I get my parents off my back about being on the computer. They don’t understand just how long a quality project takes! *rolls eyes*
I never got an e.mail, but I hadn’t expected one as I am on the Spunky Cluster (Hillmont Server). I read the notice on here at the end of February but thought it wouldn’t effect me so made no plans to inform my site users of any planned downtime.
Half our sites are down and half are ok…..does that mean that by some twist of fate our biggest and busiest site is on one cluster and the rest are on another despite them all being on the same server….really confused!!!!
Dude, Carlos, justified as you are, your hostility is reflecting just as badly on the Dreamhost customer base as the incompetency of those who think they can host a business on a $5.95/mo service.
I never received an email regarding this. Is there a mailing list I need to sign up for? I receive the newsletter but never anything important.
So all of my sites being down = one of those randy cluster?
My Site is down! shit! for down my site google move first result a second page, shit shit, repair now, my site is travel and hotel in the patagonia, cash for seo, your no work! shit shit shit
I did not get an email. And how do I now on which cluster my sites are?
@carlos…. you sad little freak… DUDE you spent time disecting a post that doesnt really matter. At the end of the day DH have a plipant attitude (overbilling experience for one) and their downtime is 25% highter than the last 18 hosts I have looked into. Scary stuff eh?
Lets be honest if my site was running AS IT SHOULD BE and AS I PAY FOR then I wouldnt be checking this status section anyway. I pay for a service which hasnt been provided ive been ripped off the other month and I have the scariest of emails from staff who basically seem more bothered that their coffe machine has blown up than they do about our money…..
I havent received a email either… Site is still down and it 2:33AM PST. I hope it up by the time I wake up. Hmmm…
Site is down, therefore mail is down. I did not receive the email notification either. How do I know what cluster I am in? Randy I suppose… Do we have a time estimate?
Another ludicrous set of pointless comments. First you get the people who are furious because their blog won’t receive its daily trickle of 3 accidental visitors. Listen: no-one is trying to visit your website. No-one is trying to email you. The world is still turning. You know exactly what the problem is, here - Dreamhost have told you - and you know when it’ll be back up. Get some f*cking perspective.
And then you’ve got people running a business on a cheap-as-chips hosting plan. You spend more on f*cking printer cartridges than you do on webhosting, and yet you complain when the service isn’t what you want. You’re both as bad as each other. Jesus.
Having said all that, maybe if Dreamhost’s communiques concentrated on providing information instead of indulging Josh’s long-held ambition to become some kind of f*cking stand-up comedian, then maybe a few more people would bother reading them.
It’s a little inconvenient for me, saturday morning - as it is here in sunny London - being my busiest time, but there’s no reason to winge on like some of the idiots posting here. If something’s got to be done, it’s got to be done. I deal with the public and in my experience you can send out a 100 emails (usually a waste of effort because they’ll invariably end up trapped by wrongly-configured spam filters), post a dozen posts and these idiots won’t have heard about it and want to head off to where the grass looks greener. I’ve been with several hosting companies in my time and dreamhost are the best i’m come across so far. Good luck with the move.
I like how so many people are upset whereas I came, saw that there was some downtime, and then moved on… ’cause, hey, at least I’m not imagining it, and it will be up soon enough for me. I love DH.
Reading these messages I assume randy is mandatory for my website?
Dreamhost support please let us know clearly next time when you plan to put everything down so we can foresee a backup solution!
Any way to find out if this affects services on Pringle?
All 60 sites down for me, and no repsonse from support in hours.
Nothing here to say why I am affected.
Not a whinge (though I’d love the sites to be back), just wanting some info for lack of any response through support.
Also, anyone have any luck with that “account tests” option at the bottom of the panel ? I tried that a few times, waited well over the recommended 10 minutes and have seen no response. Does this work or is it beta?
Thank in advance anyone that can respond.
BTW: Not interested in the people flaming dreamhost, or the people who flame them, all seem in the same boat!
Appreciate any real input
Ketina i doubt that gaia is your site
The notification went out on or before January 29th - So, yes, before the Feb Newsletter. By my calculations, thats 2 weeks notice.
For the folks who’re depending upon this service for your income and using it for commercial clients - don’t be so damn cheap. It’s not hard to get either a VPS or dedicated server with a proper SLA.
If you want to know which cluster you are on, click on Account Status at the top-right of the Panel. Your cluster is your email server. I suspect that some people having issues are not even on the Randy cluster, but they are posting here as a knee-jerk reaction. Please check - if you are on a different cluster then file a support ticket rather than post here.
Every provider needs to do maintenance sometime and those affected were informed in advance.
I agree with RM - Dreamhost is ridiculously cheap (and yes we do spend more on printer cartridges).
Here in the UK people pay almost 10x that price for shared hosting (see http://www.fasthosts.co.uk/resellers/reseller-pricing/ for an example) and the service is no better - Fasthosts are notorious for downtime and f***-ups.
I wish Dreamhost would double or quadruple their prices to pay for a more reliable service.
@J - I don’t know about Pringle, but my sites are on Selma and they’ve all been down for a while (can’t even FTP in). According to the post about Randy, Selma isn’t on the list so I assume it is regular downtime. And besides, I didn’t get a mail about the move. I’ve contacted support as well, and had about as much luck as you with the “account test”.
I’ve had 13 site outages since I started monitoring on June 4, 2007. But that does represent a total uptime of 99.851% - which is pretty reasonable for what it costs. But it is still annoying of course……
@J - Yes, Account Tests seem to be down. I’ve filed a support ticket.
@Steve W - Cheers I had checked the account status and noted I shouldnt be affected. but since it affects all my sites, I thought it good to double check. I agree it’s cheap, and if they could do greater reliability/support, I am happy to pay double the usual fee. Maybe they should offer a premium service for those of us who love the service, but would like a bit of premium support. It wasn’t so much a knee jerk response to post rather I know people would be checking this active post, so hoped someone like yourself and T would be able to share some insight.
@T - I guess in DH mind, they are focused on fixing the many before worrying about us individuals at this time. From a support issue, I understand this. It would be good if the account tests thing worked. Still no response from my “OMG People are dying” support ticket, but hopefully that will come soon.
Good to see some constructive responses. The bitching (from both sides) gets a bit mundane.
@T - What service do you use to monitor your uptime?
All my websites are down - have checked my mails and have never received a warning from DreamHost.
@J - I use SiteUptime. Seems okay, works well. The link there is the affiliate link they give you, I might as well get some free service if you end up using them 
@T - Hey no probs, you deserve the kick back for referral. I’ll check it out Cheers!
downtime like this should not just be mentioned in the pages or the regular newsletter . If my sites are going down then I expect a dedicated email at the very least.
IT’S CRAZY - EVERYDAY AN OUTAGE ..
One day - One server - One DOWN 
I’m not on Randy but all my sites are down too. This is the third time this week! It’s getting very frustrating. (And yes, I have submitted a support tickets - and - so I’m not just here whining.
Looks like my email’s back. w00t!
Sites are still down, but I expect them to be back up shortly.
@Krunk - Email and Telnet have seemed to work though email has been very delayed. Problems seem to affect FTP and HTTP. Then again, I am on pringle, so not sure whats happening with Randy.
I host 76 domain names here plus a hosting package, so there’s a few more dollars going DreamHost’s way than your average punter here spends every year. I am a great fan of DH and recommend them (or I’d vote with my feet).
It would be nice to get a reply to support tickets as the sites have all been down all day here (UK) despite the lack of an update here on DHStatus. My sites are on good so should apparently be unaffected by the randy outage but they’re down. All I want it to know is why and when they’ll be back up.
Even 1% downtime a year is 3½ days a year so I’m not complaining about that - I just want to know what’s going on so I can tell my site users why they’re down and when they’ll be up.
Not much to ask, is it?
I didn’t check the email but looks like my webmaster forums & web hosting forums are about to come up.
I’m getting a different message then I was before.
RE: T & J, I’ve been using HostTracker to track my uptime. Unfortunately, they limit it to 2 sites per account (I noticed SiteUptime limits to 1 account) and also has 30/60 minute checks with weekly, monthly, yearly status mails.
RE: michael, It was a dedicated mail:
[username account id] Randy cluster move!
Sent: Mon 1/28/2008 5:25 PM
Due to continued space and power constraints in our primary data center, we will be moving the “randy” cluster to one of our newer data centers.
This move will begin Friday, February 8, at 10PM PST, and is expected to last up to 8 hours, until Saturday, February 9, 6AM PST. All web servers, mail servers, file servers, and MySQL servers in the randy cluster will be unreachable during this time.The following web servers will be off line during this move:
alexander arkanoid attila baht bam bob bomberman breakout caesar centipede contra cornelius cortes crack cruisin cssmania deblume defender digdug dinar dinero dollar donkeykong ellipsis euro fidget forint franc gage galaga gap go grant guilder happy herod ikari ike io ivan jezebel joust karnov katamari khan klax korben kroner lamlam leeloo lei limbo-randy
limbo-randy2 limbo-randy3 lira lucky mark marvin morgan napoleon nexus nimitz orbital pacman paperboy patton peso pizarro pound qbert quid rhod ruble rupee rygar scagnetti schilling scipio shekel slaughter slimy tetris ugh ultima venice vex vito wasabi yen yoda zorgIf your site is on any of these servers this message applies to you.
Also, if you check the “Account Status” button on the upper right hand of the webpanel ( https://panel.dreamhost.com ) you should see your cluster under the section “Your Email Server:”.We do apologize for this inconvenience. Rest assured we will do everything possible to keep downtime to a minimum.
If you have any questions regarding the server move, please contact our support team.
any idea when the servers will be back?
For those who didn’t see the email for whatever reason, it is pasted below … Subject is “Randy cluster move!” Note the “cluster” and the exclamation point denoting urgency and importance.
The email lists affected servers, an explanation of why the move is being made. There is also the detail that all ” web servers, mail servers, file servers, and MySQL servers” will be unreachable.
———- quote ——
From: DreamHost Announcement Team
Date: January 28, 2008 8:55:22 PM EST
Subject: [dreamhost username and mailbox number] Randy cluster move!
Due to continued space and power constraints in our primary data center,
we will be moving the randy cluster to one of our newer data centers.
This move will begin Friday, February 8, at 10PM PST, and is expected to
last up to 8 hours, until Saturday, February 9, 6AM PST. All web servers,
mail servers, file servers, and MySQL servers in the randy cluster will be
unreachable during this time.
The following web servers will be off line during this move:
alexander arkanoid attila baht bam bob bomberman breakout caesar centipede
contra cornelius cortes crack cruisin cssmania deblume defender digdug
dinar dinero dollar donkeykong ellipsis euro fidget forint franc gage
galaga gap go grant guilder happy herod ikari ike io ivan jezebel joust
karnov katamari khan klax korben kroner lamlam leeloo lei limbo-randy
limbo-randy2 limbo-randy3 lira lucky mark marvin morgan napoleon nexus
nimitz orbital pacman paperboy patton peso pizarro pound qbert quid rhod
ruble rupee rygar scagnetti schilling scipio shekel slaughter slimy tetris
ugh ultima venice vex vito wasabi yen yoda zorg
If your site is on any of these servers this message applies to you.
Also, if you check the Account Status button on the upper right hand of
the webpanel ( https://panel.dreamhost.com ) you should see your cluster
under the section Your Email Server:.
We do apologize for this inconvenience. Rest assured we will do everything
possible to keep downtime to a minimum.
If you have any questions regarding the server move, please contact our
support team.
Krunk: great minds and all that.
@Krunk - Hey looks good also. Thanks for the referral also. Have checked both out, and might sign up to freebie of both for now, before settling down on just one of them on a paid account to monitor my other interests.
I’m not on Randy but all my sites are down too. This is the third time this week! It’s getting very frustrating. (And yes, I have submitted a support tickets - and - so I’m not just here whining.
Yep. For hours.
I could have slept late…
I’m on blowpop and my sites have been down since midnight PST, but blowpop is not on the randy cluster from what the list above says?
Anything up with OXNARD / SPUNKY / DROOPER
as my websites are down - but one certain Mailman mailing list still works? confused as this alert has RANDY all over it - so are other such services down?
Yeah, I’m on pringle and I’m down.
Why is it still down??
Still down at 7 am whatever happened to 8 hours
My sites are all on doheny, and they’re all down too. Have been for some time now. Support ticket submitted.
still down?
Come on you lame host do you job once correctly!
The website is having problems sending out mail… would this have something to do with this? Although the website itself works fine… but the mail isn’t going out…
Is it getting queued?
WE ARE LOSING MONEY YOU FAGGOTS! -.-
I m having problems with SENDMAIL by php scripts on my sites!
Are anything else related with this?
PLEASEEEEEEEEEEEEEEEEEE UPDATE THIS POST !!
Well. I’m not on one of the servers listed and I’m on another cluster. But still down, and the Contact Support page doesn’t give me a “click here to submit..” link. Very nice when you plan on using the weekend to do some (paid) programming…
I NEVER SEE THE ELECTRA WEB SERVER ON THESE LISTS BUT ALL TIME THIS SERVER HAVE PROBLEMS :s:s:s
Chill out guys…the outage has another 30 mintues to go. The projected downtime of 8 hours lasts until 6am PACIFIC…that’s 9am Eastern for the mathematically-challenged. Basic website html serving seems to be up but mysql and email are still down for some. Give ‘em another hour before you start freaking out. The last cluster move (Spacey) was officially completed in 8.5 hours.
To reiterate… blowpop is down but my email server spunky is up and working. (And doesn’t this mean I am not on the randy cluster?)
DH seems to have a new option to track outages on the panel. Or I never noticed it before.
kman, all my sites are down and none of them are supposed to be affected by the move…so there’s something else wrong here.
kman, I hear what you’re saying but for those of us who are having problems, whose sites weren’t supposed to be affected by this move, well, it’s frustrating not knowing if this is part of the “scheduled downtime” or not.
The system is down, yo.
All my websites, siigarikitawa.com, quafeultra.com and theaduroprotocol.com are all down… and I don’t even think they’re on the server that is supposed to be “affecting” customers.
So… yeah.
Agree - my sites are on pringle. And have been out for almost 6 hours. I’ve submitted support tickets, and am still unsure what is going on. No advice etc. Im not panicing, but it would be nice to actually know whats going on.
Yeah, Oxnard has apparently been down for about 6 hours as well, and it’s not in Randy cluster either.
It would be nice to get some sort of update on what’s going on with these other sites. I’m thinking the problem may be related to the file cluster they thought they had fixed a few days ago, but with no word from DH there’s no telling.
All of my sites are down. None of my FTP users can log in. I’m on Federal server, so I didn’t think I’d be affected by the transfer, but at 5:30am I’m getting customers calling me to ask why their site’s not working? *headdesk*
“Account Tests” doesn’t work either.
Snicker is not on this list, but my site is also down for several hours now. What is going on?
..your complaining about down time? perhaps you dont understand the serious-ness of the situation… a key part of your webpages has been disconnected and stuck in some sort of [hightly flammable] internal combustion powered vehicle and is being driven across downtown LA by a DREAMHOST EMPLOY-EE… pray to your gods! make your peace with Jehovah.. suplicate Allah.. the end is near!
Avalon Server isn’t in the frakking list but is down all day … (i didn’t received the email) so i think they are getting problems with some more servers…. frak!
A real admin could’ve minimized downtime. Ever thought of hiring one?
Dreamhost, an update would be appreciated given the time overrun
I was hoping all the people with anger management issues had left over the billing fiasco, which just goes to show, they are more interested in complaining than actually doing anything about those things they are unhappy with, such as, oh I dunno…changing hosts. At least the billing issue was a legit reason to get one’s knickers in a knot, but this is *planned* downtime due to a server move where users were informed in email and on this site.
Not only did an email go out, but it was announced here more than once. IMHO some people just need to find something to bitch about no matter what. If it wasn’t DH doing *planned* maintenance, it would be some other unworthy target. The subject of the email was “(your account) Randy Cluster Move!” - I’m not sure how they could have made it any clearer than that. DH can’t be blamed for user stupidity, that’s includes people who have sites down they think are not on Randy and are here griping about it instead of actually doing something to get the problem solved like submitting a support ticket.
I’m on fletcher and my site has been down in the past…uhm….3 hours?
Contacted support.
Spunky users - notice the update to the status message at the top of this page, “We are now cleaning up some lingering issues, so please refrain from contacting support until we post an all clear. This applies to some issues that happened to spunky cluster as well.”
The email says:
Due to continued space and power constraints in our primary data center,
we will be moving the “randy” cluster to one of our newer data centers.
This move will begin Friday, February 8, at 10PM PST, and is expected to
last up to 8 hours, until Saturday, February 9, 6AM PST. All web servers,
mail servers, file servers, and MySQL servers in the randy cluster will be
unreachable during this time.
Guess what time it is.
One of the worst features of dreamhost are these horrible sychophants who host their blogs. If you tried to make any sort of money or provide any sort of service to 20 or more people you’d understand what a total pain in the butt this is. Especially when it could’ve been minimized through redundancy which based on their track record of downtown, should’ve already been implemented years ago.
Ok - so if I’m not mistaken the 8 hours is over - and we’re still not up and running.
Any idea of when DH?
@ToeJam - Like the others, you too have found something to whinge about. I find it funny those who whinge, and those who whinge about them whinging. I am one of the many who are not affected by this move, but have used this thread to test the waters with other like customers. We all state we’ve submitted our support tickets, mine have been in for 7 hours now, and I am confident things will come back up again as soon as the randy issues are resolved. If being high and mighty, be sure to be accurate, otherwise you look a little hypocritical.
these are the people who get screwed out of a G and get a Homer Simpson apology and come back begging for more
I’m new to this… how should I have know that any (all?) of my sites are in the “Randy cluster”?
When I use http://www.yougetsignal.com/tools/web-sites-on-web-server to see what server some of my sites are on… I get different IPs. But… I guess they’re all on this “cluster”.
And… does anyone else think that it would be thoughtful to send an email too all of us webmasters whose sites would be on servers in the affected range? seems a no-brainer to me.
The 8 hours is up, but my sites aren’t. Houston we have a problem. I hope this isn’t a cluster fcuk.
Aww my site has been down since 09:00 this morning (GMT) - I HOPE this is the reason and that it’ll be fixed soon. Couldn’t have come at a worse time unfortunately.
Shit!!!! My site is offline :/. Repair now urgent please.
Now seeing the post from
A Real Admin Says: …
I guess an email was sent. Of course with so many varied return addresses used by DH, my white-listing can’t keep up - and they tend to get dumped in SPAM box.
:/
Love Dreamhost - thanks for the downtime, it’s lovely. With this and the double-billing, you’ve made me a lifelong customer (to someone else).
Ciao.
classroomblogging.com and all sites associated still down - give those computers a kick EST
Hey, guys. This is the daystar. You should come out and see me once in a while. Just don’t stare.
Ugh, I really need to finally get around to switching hosts. Dreamhost are sucking more and more every month… Get your act together guys, and stop acting the bloody impossible.
Great, now the Randy move issue affects Spunky, which hosts MySQL for me. So my sites are down, with no notice. And no idea when/if they will be back up.
Seems like Dreamhost needs better planning for moving clusters, or whatever they’re doing.
My sites are down, yet the Randy move is marked as “Low Priority”. Well, it’s high priority for me!
People who didn’t see the mail about this move probably didn’t get the (over)billing mails either due to overactive spamblockers. Maybe you can tune that. The RSS feeds turn out to be worthless, though. First of all, they change your servers so often that it’s hard to keep up the subscription, but even when you do, it doesn’t work. My RSS feed subscription includes ‘randy’, but it doesn’t show any problem. Good I received the email and I check the status page regularly.
Most of my sites, including some critical subdomains, came up before the scheduled time of 6AM PST. Not all subdomains worked, though. And now, everything is down again. It’s now after the scheduled period. Having been with DreamHost for a long time, having seen the service decline, and having had extended downtime, I’m getting worried that this might become a whole day event again.
I received the rss announcement message about the Randy cluster move on 1/26/08. Carefully checked it to see if any of my servers were involved. No, so deleted it. Now I see on the support page that spunky was added to the mix. (I am on that one.)
It doesn’t really help that my “account-specific” dreamhoststatus RSS feed always lists every announcement as “resolved”, even when it is not. Obviously, this one falls in that category.
At least they TRY to keep us informed
What a bunch of whining pussies. Here is a baby pacifier, stick it in your mouth and log off for a few hours.
WHAHAHAHAHAHA…
8 hours, eh? I suspect that is wildly optimistic. I won’t be surprised if it turns out to be 8 days. Would it not have been possible (and far more professional) to copy/ghost the randy cluster to new hardware at the new data center, rather than physically move the old hardware? Thus minimizing or eliminating downtime?
My sites on galaga just came up!
I’m starting to recieve email again, so maybe things are on their way to be reconnected once more.
ALL SITES STILL DOWN 8HRS AND COUNTING!!!
Luckily my site is not down, but I can’t upload/update anything to it; hopefully this is related to that randy cluster and notanother problem~
6AM PST passed….. time for an update, guys!
I’m on look on Spunky
all sites have been down, but now they are BACK!
Dreamhost is great for english people that are asked to shut up and wait.
My sites on galaga just came up, too. They were all actually up about an hour ago but my mySQL servers were down so nothing from the sites would come up. But all looks to be good for now. Good luck to everyone else who’s still down. Hang in there!
YAY 75 Sites on Pringle all back up!
I found from today two sites that will ping your sites for free or paid. I highly recommend this for all! Get emails when they go down, and notified when they are back up.
Sign yourselves up for them on atleast one of your sites… you only get 1 free, but hey, you own so many domains, sign one up for each!
http://host-tracker.com/ - 30 min checks free for 1 domain per account you create
http://www.siteuptime.com/ - 30 min checks free for 1 domain per account you create
Both offer very reasonably priced paid services with more features. If you are considering SiteUptime paid services, as respect for ‘T’ above who answered my query, please use her ‘affiliate’ link (you pay the same regardless, so why not feel good about it):
http://www.siteuptime.com/?aff=68891
Cheers
J
Correction: Host-Tracker allows 2 domain per free account
My site is still not working I tougth it was an attack - didn’t see no information about randy. This isn’t good. Have bussines to do…
I also never got an email, is there something I need to opt into to get them? I also have no idea what server/cluster I am on, how do I find out?
Aww, keep working at it dudes!
@Matko:
I received this email on January 28, 2008:
Due to continued space and power constraints in our primary data center,
we will be moving the “randy” cluster to one of our newer data centers.
This move will begin Friday, February 8, at 10PM PST, and is expected to
last up to 8 hours, until Saturday, February 9, 6AM PST. All web servers,
mail servers, file servers, and MySQL servers in the randy cluster will be
unreachable during this time.
The following web servers will be off line during this move:
alexander arkanoid attila baht bam bob bomberman breakout caesar centipede
contra cornelius cortes crack cruisin cssmania deblume defender digdug
dinar dinero dollar donkeykong ellipsis euro fidget forint franc gage
galaga gap go grant guilder happy herod ikari ike io ivan jezebel joust
karnov katamari khan klax korben kroner lamlam leeloo lei limbo-randy
limbo-randy2 limbo-randy3 lira lucky mark marvin morgan napoleon nexus
nimitz orbital pacman paperboy patton peso pizarro pound qbert quid rhod
ruble rupee rygar scagnetti schilling scipio shekel slaughter slimy tetris
ugh ultima venice vex vito wasabi yen yoda zorg
If your site is on any of these servers this message applies to you.
Also, if you check the “Account Status” button on the upper right hand of
the webpanel ( https://panel.dreamhost.com ) you should see your cluster
under the section “Your Email Server:”.
We do apologize for this inconvenience. Rest assured we will do everything
possible to keep downtime to a minimum.
If you have any questions regarding the server move, please contact our
support team.
Well, my site (on wilshire) just came back up after 10 hours. I got no email, and no warning.
This so soon after your last complete fuckup means that yes, I am going elsewhere. Try harder next time!
I guess Kroner is still having issues, because 2 of my 3 domains are still down.
TIP FOR ALL WHO HAVE SUPPORT TICKETS
The Guys at DH have been busy restoring our services.. now they are realising the big list of support tickets to action. Let’s do our little bit and cancel any tickets now satisfied. To do this:
In the panel, under the ‘Support’ menu, select ‘Contact Support’ (what you did to subit it/them the first time)
Find your previous support tickets at the bottom, and under the ‘action’ column hit the red X
This will let those of us who still have problems, move quicker through the backlog.
I am sure most of us all do this, but for the newbies, its a way to help ease the load and support not only the DH gang, but other DH customers, by getting quicker responses.
Cheers, its now 3am here in Australia so time for me to go to bed.
Nini’s
PS: When I did the cancels, I got a stack overflow:0 error or something like that. Just navigate away, and back to clear any others, or check it worked. I was able to remove both this way.
You people are sitting here checking your websites every 5 minutes to see if they are back online… do you really think any of the 5 people who read your shitty blogs are doing the same thing?
If you are selling hosting as a business then your markup is probably a lot higher than $10 a month or whatever it is you pay dreamhost… so open your wallet you tightwads and pay for a better service elsewhere
Why am I not surprised one bit that after 10 hours of the Cluster Fu*k my sites are still down. Most good companies overdeliver. Don’t say 8 hours downtime when you mean a whole frickin’ day.
So, just one of my many domains is down right now. On my account status page, it says my server is rhod. But rhod is not in the list. It said my email server is Randy, so I can understand that being down, but not *ONE* of my domains.
Should I submit a support ticket due to this?
NM .. I saw two different lists of servers … guess rhod is a part of the randy cluster… Yay
Wonder why the others are up then…
Great, mines down
Ok, this is getting ridiculous. I’ve been patient all morning. My non-profit org is trying to run a webcam for a LIVE event this morning, and my site STILL isn’t back up. Whats most frustrating, is that FTP works. What gives here??
I love your service guys, but when you plan an 8 hour outage, could you try to keep it to 8 hours??
It is good to hear that some users are reporting that their sites are up now. Thanks a lot. It will be nice to get an update from DH soon.
Other users using profanity and throwing tantrums shift the attention to their characters and thus lose credibility.
Your FTP works? Mine doesn’t…neither does my phpMyAdmin.
I would love my phpMyAdmin to work!!! Then I could turn the webcam on in my database, and not have to sit here waiting for my site to come back up. This is so ridiculous…
my email is up but time is one hour behind. Its 11:20 but mail says 10:20
Lost mail between 1:30am and 7:30 am.
SQL is up and faster than before
all my sites are down
Progress: Some email on peso has gotten through. The server is responding to some password queries and letting a trickle through.
I would be more surprised if it took 8 hours or less to entirely relocate a server cluster. Snags happen, which is why they scheduled this overnight on a weekend.
Well, most of my sites are back … the one I really didn’t want to see down much is the one that is still down. :\
Neither FTP nor phpmyadmin here.
You gotta appreciate the sense of humor though:
Under this item, “File Server Issue”, it says, “Severity: Low”. 10 hours of outage for me and and my customers feels *highly* severe.
I know you guys are on PST but over here on the east coast, its almost noon and everything is still down. This is making my site and my clients’ sites look very unprofessional.. Its also been more than 10 hours already!
RISE AND SHINE! The randy cluster move “is expected to last up to 8 hours, until Saturday, February 9, 6AM PST” — 2 hours past due and counting.
i agree with calm quiet… seems understated
as for status, it seems like the only lingering issue is mysql - any site dependent on mysql backend is throwing a socket error
it would be nice to hear from dh with an update (hint/nudge)
The websites seem to be getting online quickly, the only problem i see they are having is sub-domains.
thnx FOD
No website, no shell access, no FTP, no phpMyAdmin. No nuthin’.
Wouldn’t the right thing to do have been to have new hardware ready and waiting at the new location, then take down the old cluster and mirror it?
Hell, wouldn’t the right thing to do be to let us know what the hell is going on?
All you whiners running businesses on shared hosting need to STFU.
My sites are down, e-mail is down, webmail drops IMAP connection, no SSH. That is my status…….
Say, Dreamhost folks, any possbility of an update for all the, you know, paying customers, so that we know the status? Preciate it.
Of course your site seems faster. Only a small percentage of the web sites are back online and many of the services aren’t running.
Yeah, a complete outage on all of my sites and my clients’ sites is pretty severe to me.. if that is Low Severity, I am afraid to see what High Severity means…
Hi Severity means “they” lose money … low severity means “someone else” loses money.
High Severity means that i am tired watching porn…
my sites are on federal/spunky and they’re all down. anyone else?
What’s going on? I made a mailing yesterday ignoring this issue, and today all possible visitors are complaining!!!!!!
Please refund
Wouldn’t you know it… the very weekend I had mapped out for several site transfers to my dedicated server… is the same weekend dreamhost fucks up. Oh well… it’s 65 degrees and sunny all weekend, so maybe they are doing me a big favor! Look on the bright side, people!
NEXT TIME LET US KNOW IT BY EMAIL IN ADVANCE! JUST TO PLAN THE WEEKEND OTHER WAY AND IN ORDER NOT TO DO ANY MAILING TO OUR VISITORS!!!
THIS IS NOT FAIR!
Hi it’s 12:00pm EST - waiting for some sign as to when things will be back up.
I live in the UK so for me it’s been down all day, since around 09:00 and it’s now 17:00. Pretty annoying.
curious down! mean domain is runnin…i have ftp connection runnin but all subdomains are down…mail f**k too…11 hours….and they said severity LOW?
I know my email is on spunky, and that wasn’t in the list. My entire site is down, an update would be nice!
It’s an hour past due…shouldn’t there be an update with an expected uptime by now?
To the users reporting their sites back up, is everything okay? I am wondering if the backups of DH worked okay….Thanks.
Dear DH (I hope you read these posts for a bit of “voice of customer”) It seems you have two problems (in addition to what must have been a whopping technical miss)
1)bad communications
2)bad customer attitudes (perhaps inflamed by #1)
I have managed through my share of customer-impacting technical failures, and can only observe that dedicating 5 minutes of one person’s time hourly to update the status message goes a long ways toward plugging the “tell me what the **** is happening” hole you seem to have with all of your planned downtimes. 11 hours is a long time to wait for an update. Surely you have one person who doesn’t have a cable in his hands who could do that for us. It would be much appreciated.
DH rocks.. just be patient.. ive worked in a much larger datacenter than DH before and i know whats involved in server moves and all.. somethings can arise that you dont expect. patients is a virtue =]
very pleased with my dreamhost service at dreamhost and i always put in good words to potential customers….
i just hope the new DC has a internet link just as fast as the old DC 
cheers
DL
Maybe they are all at Britney’s house?
Gotta find some humor in this somehow. Or may the humor is how I just paid the one year renewal fee 3 days ago.
Planned or not….11 hours is far too long to be down.
As HJ said…dedicating someone to hourly or bi-hourly updates, especially now that you are outside of the scheduled window would decrease the hostility in these posts exponentially.
For everyone with the genius suggestion to DH of “let us know about emails”, I would suggest to READ you freaking emails. Most of us knew this was coming.
As someone who has worked in IT for 20+ years, there are two rules:
1 Things don’t always go as well as you hope.
2 They aren’t taking their time, as they want to get this completed and working even more then you do.
I’m getting email…but my sites are all down still.
I can ftp to my sites but only some of them work. It appears to be DNS issues at DH. Not too good, the 8 hour window expired several hours ago. Anytime a window is not met an email should be sent to customers to warn them.
http://www.guru.cat: you are stupid
Agree with Nick - I was prepared - my customers were informed. This was expected.
I communicated to my users when we expected to be back up… and I would babysit…I’m just getting anxious myself… I need to call them and give them an update.
I would just like a quick update to say “things are taking a bit longer but expected and things should be up in a hour or 2″ would help. Then I can pass this on to my users. Looks like one on my sites is up… but I can’t confirm and can’t access the web panel.
My mail works, but websites are all down…
The same with jabber, but it was working for a few hours today.I think its down for more than 12 hours now !
stupid or not, his idea is absolutely fair and reasonable
I don’t know where I’m hosted but WTF? Webmail seemed like it wanted to work earlier but all of my sites are still down.
Hi Everybody!
My site was up for over an hour, and just went down. LOL!
But you know what, I’m not worried about it. I’ve been in IT for a long time. I know shit happens.
Dreamhost told me about the move a few weeks ago. Here and via e-mail. I warned my users my site would be down overnight, maybe longer. Life goes on.
Maybe I don’t care because I don’t try to profit off my website. That’s why shared hosting works so well for me.
Oh look, my site is back up
Appearently only Randy cluster owners got the email… but spunky is now also affected. All my sites are down as well.
I could bitch and whyne as well… but this simly is not dedicated hosting folks. Get with the program.
I may be one of the few with a site that has millions of hits a month and more then the 3 a day Wordpress blog folks, connecting over a thousand unique visitors a day… but all I can do is wait to see it come back online.
I have little income from the site and can’t afford dedicated hosting, yet. With shared hosting, DH is the best so far!
Wk
you’re a lucky man. I haven’t any mail about this from DH. I suppose most of “victims” neither
All right, DH team. It’s been over 12 hours now and you’re 50% over your time estimate. A posting updating your customers as to the current status, even a “we have no idea what is wrong right now” is long overdue.
estimate… is an estimate.
Good grief - was bad enough having a HUGE 8 hour outage - without that then extending into many hours additional outage 50% more ie over 12 hours outage as I type this in sheer frustration.
That DreamHost considers such an outage affecting websites merely “Low priority” I guess ought to give us the hint that DH really don’t give a **** for us mere “low priority” people aka customers
Utterly unbelievable! (Must setup an auto email reminder to move in June if this attitude continues)
VERY DISGRUNTLED indeed with DreamHost.
Outage = 12 hours and continuing, with no updates from DH about how long this will continue.
A status report was posted on the support page through your control panel. I wonder why they did not post on the status page… Any way, it reads:
Critical Announcement! Please Read!
We are currently moving the randy cluster. This is mostly done, but there are still a number of issues related to it. Please do not contact support about it until we post an all clear on the status page. This applies to spunky cluster as well.
You can keep updated at dreamhoststatus.com! (posted 3 hours 32 mins ago)
Damn.
—E
For the love of God, Please just post an Update. I don’t care if its gibberish, I just want to see if anyone is alive.
This is taking a while…
add me to the WTF list, not a good day for this to be down
@ Update - Sequential parallels above vertices denote arbitrary combobulations.
to be fair, when they posted news of this a month ago they flagged that as high priority.
It’s almost 6 PM in the UK and everything is still completely down (all my sites and email). That’s a whole day gone. This is not cool.
I await the latest installment of Josh’s smug and sarcastic “yuk yuk yuk, lookie mah fat finger” blogs.
@ lee: Added
Nick,
I’ve been in marketing and advertising for the last 10 years and there are 2 rules:
1. Overdeliver.
2. Read number 1 again.
If you promise the client you will get the job done in 8 hours, get it done in 6, make them happy and they spread the word. Don’t promise to get a job done in 8 hours, spend 12 hours doing it and then ignore your customers and leave them in the dark even when the job still isn’t finished.
Dreamhost has a loooooong history of screwups in my book.
At least bump the severity to high and make us feel like you care.
I’m just big boned. Doh!
Though I still question the timing of this move that cuts into a prime buying day for those of us that sell I’m sure others like it over other days and you can’t please everyone. I also realize that generally service is great and super affordable.
There are generally few problems like this but it seems when things go wrong they do it in a big way time wise and, more often than not, we’re left in the dark. I think most of us realize your not dragging your feet when these things occur.
However, status updates have always been the weak link and an easy thing to provide. I sure would like to know roughly when to check things rather than drinking pots of coffee and continually hitting reload. Ok, I would drink the pots of joe anyway but you get the point!
You guys have always spoken frankly to us with a personal touch which is a big reason I always hang on so please keep us posted when these long term fixes/problems run over.
@affiliate - Noone here believes you have a book.
does anyone know what happens to incoming e-mail during the downtime? …thanks.
What would have been nice is if they had put up a “site down for maintenance” page for all affected sites.
Please hurry up Dreamhost, a whole day gone
Still down
Still down here too
Hey Affiliate Confession, I bet IT and managment just loves you. Not.
And after looking at his website in Google’s cache, I have to say if he’s not on dedicated hosting he’s an even bigger idiot.
Bad timing - is back - thanks guys - still think it was an exceptionally long outage and therefore not a Low Priority in our eyes - but at least it’s back.
Thanks.
LIST OF THINGS THEY DID WRONG:
- didn’t put up a “site down for maintenance” page for all affected sites.
- said 8 hours, planning was so poor, we’re still waiting 4 hours past that.
- could’ve mirrored SOME servers, moved them, then moved more. (this could’ve easily been done over a couple of days)
- NO STATUS UPDATE WHATSOEVER, 4 hours past the 8 hour interval.
It appears to me they have DNS issues. The server appears to be there but not all the IP’s assigned to it are routable. Some of my sites work fine, but most are dead and they are on different IP assignments on that same server. Appears to be an internal DNS issue as the ip traces all show the connection reaching the server in question, and the FTP is working to same sites that are dead to http://WWW.
My site first went down Five hours before the posted time, then eventually came back for a bit, then down. It is now the next day after 10:00 AM Pacific and I am opening my business. My site was down during business yesterday and business today.
Still down here too
down here still as well. Getting a “bad_http_confd” on my homepage.
Well I’m on Malt and didn’t receive an email. The message on the support page only refers to the Randy “cluster”. I’m assuming Malt is in this cluster because my websites are down, but I did not know that and am confused as to why I was expected to know. Clearer communication please, a list of all the servers in the Randy cluster and emails to eveyone hosted on one of those servers would have been the bare minimum and cost very little in staff time.
Good luck,
Stu
People might want to check this - I just tried to move some email from junkmail to inbox via webmail and it completely disappeared. This occurred in my primary domain and a subdomain.
My regular email seems okay bit it sure looks like they’ve got some funky problems going on now.
I have two sites on the Randy cluster.. one is up .. the other is still down.
Previous could ping the domains, but now they are off as well…
Still down…I can only acess webmail
can ftp and ping, but not access http… same as before
Thanks DH, my stuff is up and running, just in time!
LIST OF THINGS THEY DID WRONG:
- didn’t put up a “site down for maintenance” page for all affected sites.
- said 8 hours, planning was so poor, we’re still waiting 4 hours past that.
- could’ve mirrored SOME servers, moved them, then moved more. (this could’ve easily been done over a couple of days)
- NO STATUS UPDATE WHATSOEVER, 4 hours past the 8 hour interval.
- POSTED A STATUS UPDATE WHEN THINGS WERE NOT FIXED.
First post in this blog is February 8th, 2008 at 10:33 pm
Its now 24 hours later in my book!
I’m now in bitching mode, since people talked about this not being a business day, BUT on the internet ALL DAYS are business days… especially for sites that draw in entertainment crowds.
No support options available or no response as of yet
No emails about the downtime to spunky cluster owners (who have also been effected)
No info why spunky email clusters also effects the hosting
(Email down, no problem. Website down, PROBLEM!)
No availability of status check in dreamhost backend
No replies from the staff, nowhere! Not even in the topic!
No severity HIGH designation?!?! WTF?
No… its is NOT resolved!
My email seems to work fine (not just webmail). But http is still out!! Gah. I gots stuff to sell over here.
true, not resolved here either.
Please remove the RESOLVED = YES as that is TOTAL BULLSHIT. Tons of stuff is still dead. Primarily seems to be no HTTP serving on many sites.
I echo the earlier comments regarding the lack of an update. It would take five minutes to let us know the situation and the current estimated resolve time.
This part of customer service is too easy to do and there is no excuse for not doing so. It is also apparent that DH pay no attention to the Status site, as if anyone at the company had visited today they would realise how important an update is.
Stu, this is the message, Malt was not included in the notice, which is a further concern:
“The following web servers will be off line during this move:
alexander arkanoid attila baht bam bob bomberman breakout caesar centipede contra cornelius cortes crack cruisin cssmania deblume defender digdug dinar dinero dollar donkeykong ellipsis euro fidget forint franc gage galaga gap go grant guilder happy herod ikari ike io ivan jezebel joust karnov katamari khan klax korben kroner lamlam leeloo lei limbo-randy
limbo-randy2 limbo-randy3 lira lucky mark marvin morgan napoleon nexus nimitz orbital pacman paperboy patton peso pizarro pound qbert quid rhod ruble rupee rygar scagnetti schilling scipio shekel slaughter slimy tetris ugh ultima venice vex vito wasabi yen yoda zorg”
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Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. Request timed out. 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Is as annoying as the servers being down…
Dreamhost is a real shame.
I have never seen a hoster down for such a long time.
Dreamhost is really INCOMPETENT !!!!
Still down here as well. 12 hours downtime when 8 were scheduled, and the status saying the problem is resolved when it clearly isn’t - I’m not one to complain, but this is pushing things.
“Resolved” even more concerning. “Far from resolved” would be more accurate.
TerminatorFiles Says:
February 9th, 2008 at 10:26 am
First post in this blog is February 8th, 2008 at 10:33 pm
Its now 24 hours later in my book!
Your math sucks. That’s 12 hours, since the comment timestamps are clearly in PST (and it’s amusing the first complaint was 33 minutes after the start of an estimated 8 hour maintenance).
Any single person in here that’s freaking out because their OMG IMPORTANT SITE!!!111 is down needs to go to the dreamhost website, and price a DEDICATED server out. 99.999 uptime is a goal for any service, but it’s not entirely possible to achieve on shared hosting, and it’s unreasonable for anyone to be here bitching at dreamhost because they expect more from the service than they agreed to.
Moving servers from one data center to another isn’t easy, it’s not fast, and it’s always going to cause someone pain. But they do this because they need to try and provide their customers (you) with more stability. It’s spelled out in the e-mail everyone on Randy received on 1/28, they are growing and they needed to make this move due to “space and power constraints in our primary data center”.
Did I get the e-mail? Yes. Did I ignore the e-mail? Yes. Did I freak out once I realized I’d been notified and choose to ignore it? NO! If my site were so critical I couldn’t afford a 12 hour outage, I’d be paying the $395/month for a dedicated server.
@ Paul67: moorpark is also down, not in your list.
@ Randy Moss: This does not help the situation.
@ JP: Well.. DH has been offline for three days in a row somewhere in 2007 (can’t remember the exact day… but it is available on my forum, was it not that its freaking offline!).
“If you are still having issues, please contact support.”
Well, it is stuck on “checking status.”
I can see why Dreamhost has no posted contact phone number.
Now realise I am wasting my time here; no updates for 12 hours and then someone from DH nips in and changes the status to “resolved” when it is not.
This is not a status site; go do something else, ‘nothing to see here’.
FTP down, all sites down. E-mailed support about 9 hours ago and no response yet.
:(:(:(
Just wanted to post that my hosted sites are still down. I’m not sure what the posting time was for the Update which reads
“Update: For the most part everything on the randy cluster should now be back to normal. If you are still having issues, please contact support!” because the original post was over 13 hours ago.
From my end, this is not resolved and the Severity level is not low.
Mush! Mush!
@ Dan: Yeah sorry… Time constraints differences, I’m living nine hours in the future ;). Sorry about that.
But to answer more on your post: My work related company also has hosted sites amongst the 8-20 dollar range, but when they add another server to the line, they make a switch first moving sites from one to another, then add servers and then nothing happens to the site owners sites. They could have done that.
And you may not have read my posts, but the spunky cluster has now also been affected, and we did not recieve any notifications at all. Some could ignore the message, but at least then I would have been able to prepare for it, and tell my visitors the site may be down for server maintenance, even if its not done by me.
I can’t imagine DH as big as it is, not taken this into account when moving servers or clusters, just plugging them out of their sockets (or what you call it), physically having to move them. Why even move a server. You grow… and add new servers to a new location, keeping the old ones where they are.
Is there any chance that DH is actually going out of business before our very eyes?
Was the big billing error last month actually an emergency short-term loan to try to stay afloat?
Is there actually more than one hamster turning the DH wheel?
RESOLVED: YES
?????????????????????????????????????????????????????????????????????
what kind shit is these YES?
Chex is still down Part of the spunky cluster. FTP is down. Cant file a ticket because step 1 checks services an it locks up because the server is not there. I think I’m getting ready to Godaddy.
So given that I didn’t get the email and that I seem to have no way to find out if my sites are part of the “Randy” cluster (I’m on Slauson, that’s all I know!?)… how was I supposed to find out about this?
I’m not completely pissed off, but I did need to use my hosting for quite an important demonstration of a site today, and to be honest the downtime is just one more stressful thing I could have done without finding out about this morning. (Had to demo it running from a laptop in the end, when what I really wanted to do was give a URL to 30 people.)
Sorry Dreamhost. I’m quite loyal to you really, but I’m seriously starting to consider whether I might just be better off elsewhere… even if it’s for a bit more money. Just too much downtime recently, and although apparently I should have been emailed about it and I get all your chirpy newsletter emails just fine, there’s nothing in my inbox warning me that this was coming up.
Half a day of (apparently planned!?) downtime with no warning just ain’t good enough I’m afraid. I hope the next few months show some improvement, or I’m seriously looking elsewhere.
Dang, it was up, just in time for online registration right now.. THEN IT GOES DOWN AGAIN! Damnit, you guys are making me look bad after I said my host is pretty reliable.
Still can’t log into email, “Unknown user or password incorrect”, whether by webmail or outlook express. Anyone know if this is a byproduct of randy still not 100% back?
This is just fucking ridiculous. Never go with a host that has no contact phone #.
I never got the email. I get all of Dreamhost’s emails because they’re on my whitelist. So some folks have a legit reason to say they never got it. Oh well, I’m not upset. Just kinda numb. I was planning on leaving anyway, but now I’m fast tracking it. Don’t wanna slam DH because they are folks that are genuinely pleased with it. Can’t win ‘em all I guess.
Resolved? I think not. I was fine up until that point.
And the observation to put in a ticket is useless as is has been sitting on the screen saying…
” Please wait while we check the status of your services and fetch test results for your account.”
… for the last 10 minutes. How can I submit a ticket when your ticket system isn;t working???
NOT RESOLVED chex is still down. Been down all day. including http://FTP. I cant file a ticket because setp 1 which is “Please wait while we check the status of your services and fetch test results for your account.” just locks up because teh server IS GONE there is nothing to check. CHANGE THE STATUS TO UNRESOLVED NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NONE of my sites are working, incluging webmail, shell, pop3, and web access. And when I try to file a issue ticket it hangs at the time where it’s supposed to check the status of my services. This is ridiculous!
To all you fine folks that are telling us to go get dedicated hosting:
F - YOU.
Your condescending attitude is the last thing anyone needs. We have shared hosting because we cannot afford - or will not pay for - the giant dedicated hosting fees (though in my case, I’ll be ready to make that transition in a few months). That does NOT make our sites any less important. The bottom line to all of this is that DH completely blew their 99.99% uptime for the entire year in one night. You really think they’re going to be perfect the rest of the year?
Be careful climbing down off your high horses, don’t want you to hurt yourselves.
my stuff is still out.?
People are right who said you now cannot even contact support at all. Step 1 to contact them is “Checking Status…”, which it just keeps doing forever so you cannot continue to actually send a message.
Yeah… I have about 20 different sites that I can’t reach on slimy. Account Tests won’t run, can’t contact support because it times out at “Checking servers.” I’ve been with Dreamhost for over three years and have given them the benefit of the doubt for a lot of stuff, but I just can’t afford to anymore. Guess it’s time to move.
I can get to my website, but I can’t FTP to my stuff, anyone else having similar issues. I’m on karnov.
Hate to be another “ditto” on issues with sites hosted on slimy, but this appears to be the only way to shout into the void.
Soooo….ditto.
@ DMC #263: Thank you. That really needed to be said.
They probably didnt stop and think that if your sites out, like completly out, due to the “Status Checking” it will now allow us to contact them to let them know that our servers are still out. So maybe they went home thinking everythings ok…… This is very frustrating.
It doesn’t work, the website is still unavailable (all day long), i’m in France
thank you for checking your equipment please…
Can ssh to scagnetti but websites are not up. Waiting for “account tests” but outlook is grim…
I got the original email warning, but a reminder the day before would have been nice, since I had forgotten by then.
This is the biggest bunch of CRAP I’ve ever seen!!! Resolved should mean RESOLVED, not contact frickin’ support if your site isn’t working. I can’t contact support because when I go to run a test on all my sites all I get is the Checking Status ball spinning like a hypnotic evil serpent. Fix the damn server so I can use my web sites!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
FWIW my sites are on Nexus and they’re all down. Webmail has IMAP dropped connection problem, regular e-mail asks for password.
to the people who said (including me) that you can’t report the problems because it just keeps churning away, if you open the panel in a new browser you can actually see that slowly but surely all the issues/problems are getting reported one-by-one it just takes forver. I set up tracking to send to my gmail account as right now we can’t get any e-mail on dreamhost hosted accounts.
moonpark is down
WE CAN NOT CONTACT SUPPORT TO TELL YOU THAT OUR SERVERS ARE STILL OUT.
YOU ARE WRONG IN THINKING THIS IS RESOLVED…. “PLEASE CONTACT SUPPORT”
WE CAN NOT CONTACT YOU BECAUSE OF THE ‘STATUS CHECKING’ , WITH OUT BEING ABLE TO RUN THAT CHECK WE CAN NOT ACCESS THE NEXT HALF OF THE CONTACTING YOU APP AND ACTUALLY SEND YOU A MESSAGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
OK, sorry i’m seeing something diffrent now
SORRY
We are in limbo here guys, what’s happening?
My message to support about site still being down did get through since I sent it right after “resolved” message and essentially my whole day has been hitting reload but no change to even top status page.
Really have to work on the communication issues, it’s continues to be a big problem with all long term outages.
EVERYTHING IS STILL OUT THOUGH….
Okay, now on the Contact Support page it has a list of all the problems I reported. It says there was no problem found with my ftp or email and they’re both marked as resolved.
Which is a large crock of crap because I CAN’T connect via FTP and my Mail app is telling me all addresses are unreachable. So… yeah.
IF SOMEONE READ THIS SITE…………..
So the general status message says that the Move is now Resolved. But all my websites are still down and when I go into WebPanel Support, the site test never seems to finish so I cannot support either.
Does anyone know what the real status is now and why the status board is not updated to reflect that all the websites are still down even though the cluster mover is RESOLVED. I’ve got a customer who is mondo p.o.-ed because they get most of their online reservations on the weekends.
NEW EQUIPMENT IS GOOD, not giving us a direct way to contact you is bad.
http://www.digg.com/tech_news/Dreamhost_Nightmare
DH should have thought about this before promising such excellence.
fyi, support can still be contacted via support@dreamhost.com …you should probably include the id you log into the panel with for reference, particularly if you’re not sending from the email your account is registered with.
my sites have been down for 14 hours+ and my panel won’t even load….I can ftp just fine however
web server: taffy, sql server: rumple, email server: spunky
All of my sites are down, I can’t FTP, and now my panel wont load because it says they’re updating their database.
I’m losing my mind, is this the case for anyone else?
However, if you send an email directly to support@dreamhost.com it will bounce back with:
Your message was NOT received by support@dreamhost.com!
We’re sorry.. your email was unable to be processed by our automatic
support system, and so is being returned to you.
Our system could not find the open support case you were replying to,
and so could not automatically tie your message into our system. If this
was a reply to an EXISTING issue, please be sure to keep the:
[blah 123456]
in the subject line of your reply!
If this is regarding a NEW issue, we must ask that you submit it
through our web panel at:
https://panel.dreamhost.com/?tree=support.msg
(You can log in with this email address and your panel password.. have
it emailed to you if you’ve forgotten it!)
All messages submitted through that form are guaranteed to be received!
Our apologies for the inconvenience,
–
The Happy DreamHost Support Team!
my site is back up AS OF RIGHT NOW. yay!
“High Severity means that i am tired watching porn…”
No, that’s low viscosity.
Me Too!
As in, my stuff is still down also. Also stuck on the contact support page that says: Please wait while we check the status of your services and fetch test results for your account.
=(.
Down for 13 and 1/2 hours now.
Things seem to be recovering now, most of my sites are now working.
However, if you send an email directly to support@dreamhost.com it will bounce back with:
Your message was NOT received by support@dreamhost.com!
—
this hasn’t happened to me yet, I’m crossing my fingers. If it does I’m gonna have to check my inbox for an old support ticket and I guess forge one just so the email goes through, as an incorrect ticket is better than no support at all.
Send a message to:
support@dreamhost.com
ok spoke too soon
We’re sorry.. your email was unable to be processed by our automatic
support system, and so is being returned to you.
We could not find your email address in our customer database and so
couldn’t accept your email. Due to the HUGE volume of spam we receive
at this address, we’ve been forced to implement this new policy.
Therefore, please just re-submit your message at:
http://www.dreamhost.com/contact.cgi
All messages submitted through that form are guaranteed to be received,
even if you aren’t currently a customer!
Our apologies for the inconvenience,
–
The Happy DreamHost Support Team!
…..and then that page won’t even fucking load, looks like we’re screwed folks
I’ve lost a hundred bucks because of those incompetents today!
Bring everything back… duh.
Even my control panel is down now! This is beyond contempt.
***********************************************************************
This is totally unacceptable that the Support group cannot accurately update the system status message. We know there is a major problem because all our websites are down and noone has the responsibility or courtesy to update the status message.
What a MAJOR Fiasco! I hope Dreamhost Management will address this issue with an apology to all of us.
And I am usually a calm and patient sort.
***********************************************************************
THAT WORKED, they got the message if you find a old support ticket and then reply to it changing the contents of the message
unfortunately for me, my dreamhost contact info is a forwarded email address ,so my sending mail from an addy in their customer database is literally impossible. If you are a dreamhost customer capable of faking an old support ticket and getting through to their inboxes, please give these guys hell on my behalf. Thank you.
DO NOT MARK THIS RESOLVED as of 2:44 EST Feb 9, 2008. My sites are still down.
Please fix this ASAP. My clients are starting to notice
I’m sorry, but why are all my sites down if fundip is not supposed to be affected by it, just by the issue reported yesterday, which was allegedly “fixed” yesterday anyway?…
Mine too!
All sites down, severty ¿¿¿¿¿LOW?????
Panel not accessible, and is ¿¿¿¿RESOLVED?????
My email and site are still down. I can’t get in touch with support either.
Does DH even know there’s a major problem going on? Has anyone heard anything from them??
Sigh…
after reversing their contact system as suggested, you will be able to see your message to them in the support history, if your panel is still working.
listen guys, worst case scenario is support doesn’t even know what’s going on, so you all need to scan your inboxes, find old support tickets, and respond to them to get past their spam blockers. Be very descriptive: user id, as much info as you can remember about what servers you’re on, as many specifics as you can manage about the nature of your problem. That is the only way we are going to be sure dreamhost is even hearing our concerns, so if you have old support tickets in your inbox, please find them and do this for everyone’s sake. Thank you.
You’re not going to hear from them for a while. After they see a server successfully boot, they take a few hours to get high and eat tacos.
I’m hearing a ginormus sucking sound coming from the revenue I lost today. Dollars and RSS subscribers are being sucked away every minute this stupidity goes on. I hope we get free hosting for a year after this CRAP!
You can check this by looking at the “support history” your message to support will be listed there.
the web panel is down for SOME of us
12 hours for me and patience is now gone due to total lack of response or status updates. All it would have taken is some updates for god’s sake.
I see little point for this blog other then venting, clearly it is not read.
Please give us an update Dreamhost!
hmmmmm. well even if your web panel is down, digging through the email account that recieves the messages from support tickets should it contain a old message in response to a new support ticket, you can then change the title and message, for a title I went with “RANDY CLUSTER IS STILL DOWN AND WE CAN NOT CONTACT YOU”.
after doing so the email DID NOT bounce back as undelivered and I was able to check and see my message to them in the “support history”. So I would assume that even if your webpanel is not working the tree will still fall on the support center if you get my drift. MAKE SURE YOU INCLUDE YOUR SERVER NAMES if you know them that might help them resolve this……My hope is they did not all go home already.
The panel don’t work! Also, I sent a support ticket this morning and I don’t have response yet!!
DH needs to provide us with an update, please!
checking status is just hanging :/
Because of this “unexplained” downtime, my customer is now asking that I move his website to a more reliable server. I am afraid that if I do not I their business will no longer be my customer. Any suggestions???
Well, my web panel has finally come back up, though checking status seems to be hanging at step 1 of 5. Tracert makes it all the way to my site, and I can FTP, but half of my sites are still blacked out.
My sites on scagnetti are back up.
All my sites are down ! Customers are complaining, Sat is a busy day for my sites (weekend traffic) I have not received any Emails warning me about this downtime ! I do get the newsletters which i read so i was supprised to say the least when i discovered all my sites are down, now even my control pannel is offline, no responce when i ping the box either. I´m on FunDip
I´ve been a loyal customer for 2 years now but as my bussiness has grown I really need fast realiable services, Dreamhost you really should post up a new comment so I can at least let my clients know when to expect there sites online again.
go to this url http://www.dreamhoststatus.com/status/ there is still a high priority Randy cluster move that is unresolved. This is the wrong thread.
Checking Status will not work, as our servers are not connected, obviously. Giving us no way to buypass the automated check is poor design and we now know why. Lets not lament on that and rather submit a request to a OLD support ticket responce. Just emailing them will not work as they will be bounced back so when you change the title LEAVE THE NUMBERS AND ENCODING of the email your responding to.
Change the last part of the TITLE and then change the contents of the message.
It will get through to support, if enough of us get through to them they will realize they have a problem to fix,
At the moment I believe they think everything is fine because there are no new support tickets being filed, and they do not read this blog at all.
@TerminatorFiles - Yeah, only the time difference was really directed at you specifically. Anyone on Spunky totally is justified by at least being miffed that they went/are down. They didn’t get notified that this would/could impact them and that sucks. And as you say, the easier way to migrate would have been to turn up new machines, copy data, and then flip the switch. But the reasonability of that has to be taken into account. Per the e-mail, 91 shared hosts had to be moved. If all 91 are individual machines the cost outlay of purchasing 91 new machines to replace 91 existing machines would at least in my mind be unfeasible. 8 hours of customer downtime (where they were notified 14 days ahead of time) is a far more intelligent way of running a business than spending ~100k (assuming ~1k per server) for no increase in revenue. Cost-Benefit Analysis and all that.
As well, looking at the Dreamhost Terms Of Service (https://dreamhost.com/tos.html) I see no mention of a guarantee to any customer that they’ll get 99.Anything uptime. I won’t say that anyones site isn’t important, but again, a cost-benefit analysis comes into play. Obviously a large group of users decided that the $8-20/month price was worth the potential to be without service (myself included) and have no guarantee of uptime but a good track record by Dreamhost. Now those people are livid/upset that their service is down. But, you can’t have it both ways. If you believe your site is so important that it requires 99.999% uptime, then you have to expect to pay appropriately for that. It’s why some plans are 8 bucks and some are 400. The extra 392 is for the guarantee, not because it’s really any different in terms of hardware or software. If you can’t justify the extra 392 it doesn’t make your site any less important, but it does mean you have to make a tradeoff and at least understand the role you’ve played in this when something does happen.
Clearly the worst part of all of this is the lack of updates or timely communication. Having sat on the other side of that fence more times than I care to have, I understand why the customers are upset. But they have to realize, if you’re the one working on the problem and you can’t give a good timeline or a good explanation of why it’s not working it’s incredibly hard to tell your customers “I have no idea” to every question they have. It would have been ideal for dreamhost to have someone involved in the move that was the Tsar of Customer Communication, so at least one voice could be heard letting customers know “We’re sorry, we’re working on it, I’ll update again in X minutes with a status as best I can” and continue to update the customers, even if the message didn’t change.
If everyone writes them at once, we’ll all get responses that much slower.
If everyone panics and screams, “OMFG dreamhost is the worst ever, they’re smoking dope and eating tacos, every other web host except AOL is better than this, etc.”, we’re just increasing the negative mood.
I think smoking dope and eating tacos would be more productive than what’s going on in this thread, although I think it would calm a lot of people if a DH staffer posted even a one-line update in this thread:
“Nothing is as easy as the documentation says it should be.”
My MAIN site is DOWN - http://www.rbrhost.net
All mails sent by php scritp mail() on my other domains do not arrive ..
ITS CRAZY … PANEL IS DOWN TOO
I’m still having trouble with some services as well. Unfortunately I can’t submit a ticket using the support form (it times out on the “Checking Status…” page), and Dreamhost doesn’t seem to accept any new tickets via email. Suffice to say, I’m not happy…
I’ve been trying to contact support for over an hour. It is ridiculous, the panel doesn’t work and not loading. There is no 1800 number. How am i suppose to contact you dream host? You tell me.
Can anyone access the web panel? Some of my sites are still not online and now I can’t even connect to the panel.
I just logged out to web panel but can’t navigate any menus. Its not stable yet.
Because of this experience and they only have e-mail support. I am going to move hosts, this host has constant down times and customer support is absolutely horrible. See ya Dreamhost, back to powweb.
everyone needs to pay attention and do what starving artist is suggesting: find an old support ticket in your inbox, respond to it with the ticket # formatting intact, and offer as much detail as possible about the problems you are having, and the location of your sites. True, the more mail support receives, the longer it will take to respond, but frankly I am not looking for some generic support response, I am looking for my goddamn fucking sites to be FIXED and that may take a hell of a lot longer if support doesn’t know what is going on. FIND AN OLD SUPPORT TICKET AND BOMBARD THEM PLEASE.
This picture isn’t too far off from what’s happening today:
agreed
OK - I’m about at the end of my rope.
It’s the weekend, and I’m trying to set-up a few new sites while I have the time.
All morning, panel.dreamhost.com has been returning “The connection to the server was reset” in Firefox.
Can you guys please pull it together?
I’m trying to register three new domains, and do some serious coding.
Anyone else having trouble with galaxie? Can’t even report it to dreamhost, as the panel reporting hangs at step 1 where its checking for problems :(. Online chat also not working
All of my (DH) sites are down as well. My pair.com sites are up… Fortunately, that’s where I make my money!!
JUST ONE TICKET IS ENOUGH PEOPLE.
GETTING PISSD AND BOMBING THE EMAIL CENTER IS NOT GOING TO HELP ANY OF US
I did manage to get a ticket in through the support system finally (I had to reload it about 25 times…) My FTP still isn’t working, websites are up though. I’ll have to wait and see if I get any response.
It seems that DH does not monitor this site. Many users reported the need for an update after 12 hours of downtime to no avail. What is the use of this site if no one listens?
Gotta poem here that I’ve put a lot of thought into. Here goes…
Once there was a company named DreamHost
They sucked
Hope you like it
Umm…hello….my website and the panel are both out. What on earth is going on NOW?!!!
PERHAPS I’M UNDERESTIMATING THE MATURITY OF THE USER BASE HERE,
ONE TICKET, GET A SUPPORT REQUEST THROUGH AND THEN WAIT LIKE THE REST OF US
REALLY, GROW UP, THIS SUCKS BUT BEING A ASSHOLE IS NO WAY TO RESOLVE A PROBLEM
ITS JUST ACTING LIKE A CHILD…….
We can’t even get a ticket in u idiot. The webpanel is busted .
My sites are down and so is the DH Control Panel
This is an unpleasant surprise. When did DH e-mail the notice about this?
I’m back up; that was only 14 hours!
I’m not feeling too randy right now…
And PLEASE Josh no cutesy sh!t on the main blog.
ALL of my sites on my private server are *STILL* down.
Ridiculous
You know, in the UK it’s illegal to fail to disclose a contact telephone number for your business, even if your business is online only. I wonder if there’s a similar law in the US?
Most websites seem to be coming back now - though I still cannot reach the WebPanel.
I’m sick of waiting…..
this is fucking bad for us, I didn’t even got any e-mail warning me about this !
…
STATUS:
- no mail
- no webmail
- no control panel
- no site
- no AWNSERS FROM DH !!!!!!!!!!!!!
@Doug
READ MY PAST MESSAGES ON HOW TO CONTACT THEM, BECAUSE WE ALL CAN NOT RIGHT NOW AND THEY THINK THE PROBLEM IS SOLVED,
Remember if you bomb their email, this is whats called counter productive, meaning it does us no good.
Get pissed later just get a request through.
ONLY ONE, include your server names and Remember to leave the encoding for the email alone so it dosnt get bounced back.
Now everything is down. For a brief time there, it was nice to see all of my sites up and running. *sad*
Well, my Dreamhost PS server is still inaccessible.
Server moves are always so much fun.
I just hope the Dreamhost admins have figured out what’s causing all of these crazy issues.
I agree with one of your clients. Why didn’t you set up the new server “FIRST” have it mirrored and then take down the old?? By the way yur news letter is a waist of time. You guys need to get outside more often. Make your letter more professional, not like a silly update of your personal feelings. If you want to be a professional company competing in a very serious world, you should fire the guy that host them. Look at your customer response during a outage. There 327 inputs are your clients. Some a very upset about what’s happened. Some of your responses are non-professional alike. This thred is a snap-shot of who you are.
When all is said and done, rethink you position and make your clients more responsive (positively). I bet you lost or will loose 15% of you long term clients. The e-mail sent out was tragic (many of the spam blockers) worked as they should, Not look at the mess.. !!
Jim
Owner/Manager
Websites / FTP / mysql back online !!!! Phurrrrrr
Still no access to control pannel ?
Domain Name: dreamhost.com
Registrant Contact:
DreamHost WebHosting internic@dreamhost.com
DreamHost WebHosting
PMB #257
417 Associated Rd.
Brea, CA 92821
US
+1.7147064182
Administrative Contact:
DreamHost WebHosting internic@dreamhost.com
DreamHost WebHosting
PMB #257
417 Associated Rd.
Brea, CA 92821
US
+1.7147064182
Technical Contact:
DreamHost Web Hosting internic@DREAMHOST.COM
DreamHost Web Hosting
PO BOX 5479
Huntington Park, CA 90255
US
+1.2139471032
Billing Contact:
DreamHost WebHosting internic@dreamhost.com
DreamHost WebHosting
PMB #257
417 Associated Rd.
Brea, CA 92821
US
+1.7147064182
Record created on 1997-09-22 21:00:00.
Record expires on 2013-09-21 21:00:00.
Domain servers in listed order:
ns1.dreamhost.com
ns2.dreamhost.com
ns3.dreamhost.com
I can’t even get into web panel anymore.
As soon as DH posted a status report the Randy move was complete, I was able to get a support ticket in quickly with no problems. Seeing the support site now “dragging” is probably because everyone is trying to contact them all at once and maybe overloading the system?
Anyway, I know their support is topnotch, and i am sure they are not sitting on their asses relaxing. I imagine they are doing their best to fix the problems and are probably under an enourmous amount of stress and panic themselves. History shows they do care about their customers and I imagine that their silence is probably due to being overwelmed at trying to get this unexpected problem fixed. (Though I do agree that they should have had a status report clerk on stand-by to keep everyone up to date.)
All businesses suffer some problems and setbacks that are out of their control. Even planes fall from the sky…
Their support is not top notch. Powweb is. They have Live chat, phone contact, e-mail and forums. That is what I call top notch, Dream host which has only contact form that doesn’t work and there is no other way to contact them has absolutely the WORST support ever.
And i am back online and all my sites are BLAZING fast!
Thats great Doug, why dont you host your ad’s for that hosting company there?
Web panel just came back up for me and I was able to quickly get a support ticket in without any lag what so ever. The process identified the sites that I have out, so it looks like things are working behind the scenes, at least in the automated area.
I submitted my tickets 2 hours 2o minutes ago - one of which I filed under the “people are dying!!” category as this outage means my business email has been down since 6 AM UK time (it’s 8:40 PM now) - no response to either ticket. Still can’t get my email via webmail or T-bird.
So don’t get your hopes up.
wish I could say the same nlf, everything is still out for me and the webpanel just die’d now too
Guys, we are all affected and our sites are down. But, using foul language and advertising services of other hosting services are not tasteful.
@ Dan: No problemo.
You guys are all on the WRONG thread. The open high priority problem is here:
http://www.dreamhoststatus.com/2008/01/26/randy-cluster-move/
Nope. Email still down. Blah on Dreamhost for being Dreamhost.
Louis - I don’t think there’s a “right” thread. I don’t think anyone at Dreamhost is actually reading any of these comments. And seeing as how this thread started yesterday and that one started two weeks ago, I’m voting for the more timely of the two.
Woo my site is working again!
Looks like the wrong thread (Archive) may have been been updated.
38 comments there .. over 370 comments here. This is on the from the main status page - I beleive this one.
2 customer sites - Websites up - email and webpanel not working.
I’m up, at last!
That could have been a lot worse. Yes, really.
How much do you want to bet the DH staff did an all nighter, marked the issue as “resolved”, and went home? One way or another they are literally sleeping through this.
go.dreamhost.com server is back up.
How much do you want to bet the DH staff did an all nighter, marked the issue as “resolved”, and went home? One way or another they are literally sleeping through this.
Yeah, they should be more productive and sit around whining on blogs like some of their idiotic customers.
But, using foul language and advertising services of other hosting services are not tasteful.
They might outgrow it by their 12th birthdays. Well, except for the competitors posting here to add to the drama.
When all is said and done, rethink you position and make your clients more responsive (positively).
Seeing how dumb their customers are in general, they’d almost be better off just turning off comments and muffling them, like every other host does.
Besides, it’s just the same few people posting over and over. Sprinkle in a few spammers & competitors and it just adds up to useless garbage.
I bet you lost or will loose 15% of you long term clients.
You know nothing. (Pulling random numbers out of your rear and spelling lose wrong tipped me off.)
This only affected a tiny amount. I’d guarantee they didn’t even lose anywhere near that over the billing error. Not all of their customers are babies–especially the longterm ones that signed up before a year of hosting was affordable on a kid’s allowance.
Luckily, they can start weeding out the lowlifes as they can’t afford their second year at normal pricing… and not attract as much new trash since they halved the discounts.
I know I’m just beating a dead horse here, mostly because it’s been said many times before, and because those who are screaming are going to scream despite what anyone says.
I don’t believe that the problem lies with the servers themselves, and that the migration has complete. However, it would appear that they are now experiencing a DNS issue with all of the mapped sub-domains (xxx.yoursite.com). This would effectively kill mysql, ftp, main(both web and IMAP), etc.
While the migration may be complete, I also agree that any ancillary problems instigated by the migration (eg confused DNS server), should mean that the status either A) remains as incomplete or B) is changed to complete with a new ticket open for the remaining issues.
I’ve worked in a Data Center for a while now, and in IT for even longer, these things happen. (FYI, it’s a state government data center, and we have gone down for nearly this long before. It’s not a pretty site in the control room when that happen.)
As has been said before, there’s a reason we don’t pay a premium for web hosting at DH. If you buy boxed wine, don’t expect Don Perignon. While DH is our host, we are the webmasters. Setting up a mirror site is trivial for 99.99% of the sites out there, and if your site is so complicated that a mirror isn’t trivial, then you’ve probably got the knowhow to do it anyway (and the maturity to understand that things don’t always go right). We were given ample notice for this (Spunky not included). It was posted on dream host status and e-mailed nearly two weeks ago. Not having the proper e-mail address, or not having your filters properly configured is not DH’s problem, sorry.
I, too, would like to see my website back up and running, or at least be able to access my e-mail. However, if my livelihood relied on my site being operational today, I would have arranged a temporary mirror (even your home PC would be sufficient for a days hosting, it would be slow, but it would work).
This is my two cents, and I posted for the exact same reason that everyone screaming posted, because it made me feel better.
John Holmes Says:
February 9th, 2008 at 1:24 pm
How much do you want to bet the DH staff did an all nighter, marked the issue as “resolved”, and went home? One way or another they are literally sleeping through this.
Yeah, they should be more productive and sit around whining on blogs like some of their idiotic customers.
———————
When you pay for a service, you expect the service to work. If there is an issue, you expect some sort of customer service. Apparently, in your f*ckwad world, people expecting that the stuff they pay for should work is idiotic. Flame on. And, grow up, with that 3rd grade screen name.
i just wish the would be more accurate. i simply have had no email or explanation why my site works, but email is down. absurd, and, to the best of my knowledge, makes no sense unless it is a DB error.
basically, i would like to know what’s going on. I get no response from DH, as usual.
Agrees with William
Agrees with nron also. Communication is the key, clearly Dreamhost lacks in that department.
Stuff happens. If all things Web were perfectly dependable, “404 page not found” would never have been invented.
Yay my sites are back online!
I lost a contract job today because a client couldn’t reach me via email. Choke yourselves, DH.
has anyone received a response from Dreamhost, to say
we are aware of this problem we are working on it
or has there been nothing?
And i say again… “Even airplanes full of people fall from the sky.” We pay them and expect better service. But hey, shit happens. Get over it. They are doing hte best they can.
My site has now been down for 22 hours. My trouble started five hours before the scheduled downtime.
I am leaving dreamhost as soon as possible. So much downtime…
NLF - you have proof of this? Nine hours after we were supposed to have our sites back, and almost eighteen hours after they went down, we have no communication, no answers, no explanations, no responses, no updates, and for me and my clients, no email.
The Josh Jones School of Management: the purpose of running a business is to take the piss.
Yes it does happen but how can we know they are doing the best they can if they don’t tell us. Appears more to me that no one is working the issue.
It’s well past the technical stuff for me, that I understand, it’s leaving me and everyone else in complete darkness which, in my case, has involved a day almost exclusively of trying services over and over again. Not updating within reason is even understandable, but after almost twice the estimated time it is warranted.
nlf yes shit does happen
but
- dreamhost have said everything is fine
- it is not fine
- it is near impossible to cntact dreamhost
- nobody who has managed to contact dreamhost has had a response from dreamhost.
all things are pretty uncool
i have been running web sites since the early days. This is the best company i’ve been with. I’ve been with DH 3 years and this is the longest outage. Whenever i have a problem i get an immediate response. They have a lot invested into their company, and i am betting that their silence has to do with them being overwelmed by some unexpected problem. Though i do think they should have had someone providing updates, and feel they should have been more responsive, I have faith they are doing the best they can to get things up and running again. When i signed on, i knew they were a young company with a young staff. This is what business owners call growing pains.
I DO KNOW THEY ARE NOT IGNORING THE PROBLEMS because the web sites are coming back slowly, so i know they are working on the problem. Mine came back over an hour ago.
I am sure the owner will be writing a long detailed explaination of what went wrong when time allows, just like he always does.
I wasn’t on the list of people affected: nor was I
but suddenly my website won’t pull up my mysql??? I put in support but nothing….
That’s the thing, “just like he always does”.
I, too, liked the company and the youth factor and all things being equal I want to stick with them. In fact, I have. During the long power outage downtime last year the same communication issue came up so you would think they would have someone type in a brief message. I stuck with them since the service is generally better than good.
This communication thing is so easy to solve and a big part of what people are mostly upset about.
I don’t want to know after the fact, I want to plan around what they are doing. If they told me it would take another 12 hours I would bitch to myself but at least I would walk away and do other things.
I’ve been with DH for several years now, and unfortunately things are reaching the end of the rope. We’ve upgraded to the personal servers, but the downtime is really getting to be an issue.
Of course you do get what you paid for, and DH still offers a tremendous value. But for “mission-critical” sites, a dedicated server seems to be the only way to go.
DH used to get back to us within hours, but not for the last 3 major downtime issues - and each downtown issue is lasting 2-3 days.
I still like DH quite a bit, and will host the non-critical sites still, but we’ll be moving our main sites to a dedicated hosting company
And no emails.. Great stuff.. I need a new host. Any suggestions?
When you pay for a service, you expect the service to work.
Did you really figure that out all by yourself?
I’m just amazed that in your entire life, this is the very first thing you ever paid for that broke or had a problem.
What you are paying for is BUDGET web hosting in a SHARED environent–not perfection.
And every single host in the world has problems, including the big ones like rackspace that put the bit 100% uptime logo out there… with the fine print list of exceptions a click or two away.
But since you’re pretending to be smart today, maybe you can explain to everyone how you came to the conclusion that the best way to get as close to 100% uptime as possible, is to barely spend any money and choose to be in a shared environment.
Apparently, in your f*ckwad world, people expecting that the stuff they pay for should work is idiotic.
No, in my world there are people over 12 years old and they’ve figured out that things can and will go wrong, and that crying about it solves nothing. You wouldn’t like it in my world.
And, grow up, with that 3rd grade screen name.
Have someone that knows how to read open a phone book to the H section and see if my names in there. Hey, what do you know! There’s 1 in my local phone book!
Spend less time jerkin it and turn your brain on. Am I really the first person that had to tell you that not every name is unique. Did you know there are more than two Joe Smiths on the planet?
Ha! You guys going back and forth or yelling at people’s perspective or personal thoughts are the only bright spots in my day today.
Thanks for that.
Everything’s back up, my clients are happy, and it seems to be running faster when I ping the site. Thank you, Dreamhost!
All in all, for a DATA CENTER MOVE, this wasn’t bad at all. I was informed in advance. Fifteen hours later, everything was working. From the sound of the original message, this was a big deal (growing pains) and it’s doing quite OK now.
I’m not going to tell anyone I’m a Dreamhost customer though, because I’m sure this thread will make its way around the internet, and people will be like, “You’re a Dreamhost customer? I saw some of those replying in a thread once and they were all FUCKING MORONS.”
An update on Randy’s problem on the status page would be appreciated…
Our website and emails seem to be back up, but not our shopping cart (Zen Cart). AND, we don’t seem to have any emails since 10PM last night. Does anybody whose email is back up have email received after 10PM?
ALL READ ++ IMPORTANT ++
READY A COPY OF MY EMAIL TO SUPPORT AND A SUPPORT ANSWER !!
Yesterday this server was the victim of a DDOS attack against one of the sites hosted on it. We were able to quickly identify the problem, and implement immediate measures to reduce the impact of this. However, this required us to move some IP addresses around. In doing this, there was downtime for some of the sites on this server. I’ve manually updated your Apache and made sure your DNS was correct and I now see your site as being up. I’m sorry for the inconvenience, and if you have any questions or still see your site(s) as being down please let me know.
Thanks!
Greg
–
DreamHost Support Team + support@dreamhost.com
Earn over $97 for each referral: http://www.dreamhost.com/rewards.html
To continue this support case, just reply to this email.
Open a new case at: https://panel.dreamhost.com/?tab=support
DDOS ATTACK? WHY WE ARE NOT INFORMED ABOUT THAT HERE?
WHATS IS THIS !
WHERE IS DH TEAM?
Odd - I can ping my site and it comes back normal.
FTP works as normal.
But the site is not accessible through the domain name - is the DNS settings all screwed up?
READDDDDD GUYS THE ANSWER RECEIVED FROM DH:
READY A COPY OF MY EMAIL TO SUPPORT AND A SUPPORT ANSWER !!
Yesterday this server was the victim of a DDOS attack against one of the sites hosted on it. We were able to quickly identify the problem, and implement immediate measures to reduce the impact of this. However, this required us to move some IP addresses around. In doing this, there was downtime for some of the sites on this server. I’ve manually updated your Apache and made sure your DNS was correct and I now see your site as being up. I’m sorry for the inconvenience, and if you have any questions or still see your site(s) as being down please let me know.
Thanks!
Greg
–
DreamHost Support Team + support@dreamhost.com
Earn over $97 for each referral: http://www.dreamhost.com/rewards.html
To continue this support case, just reply to this email.
Open a new case at: https://panel.dreamhost.com/?tab=support
DDOS ATTACK? WHY WE ARE NOT INFORMED ABOUT THAT HERE?
WHATS IS THIS !
WHERE IS DH TEAM?
DDoS happens all the time and all hosts have to deal with it. It’s not really news.
Technical Writing go hump yourself. You are a fucking moron. We are paying for a shitty service and we are expecting to have this shitty service. 1 Hour is $100 loss so fuck you and DH. Plus the emails do not work so thats another more important loss!
All of my sites are *STILL* down. I’m beginning the process of moving them to Bluehost.
All yo miserable whining children out there that have “had enough”, and whose lives are ruined because you are “losing a vagillion dollars every hour” your website is down, and are “leaving DreamHost” need to find a more productive outlet for your righteous indignation and your frustration than whining pitifully and ineffectively in this comment section.
Hey, the fact is, this comment section’s primary function as a relief mechanism for you to use to vent; it is not a way to communicate anything to DreamHost … I;m betting DreamHost staff only reads these for their entertainment value (kind of a mass display of human inanity and stupidity).
You need to do something that will result in you feeling better about all of this, and visit http://fuckdreamhost.com .
My email is back, I see no message for the past 20 hours however. ( Since the start of Randy’s move) I assume that it must be in queue somewhere.
I still do not understand why this Randy posting indicated that it was resolved and that the severity was low?!?! A new posting should be provided ASAP.
gotta admit they are fun to read!
Anyone else having problems again?
I can’t even get panel.dreamhost.com to load so I can run diagnostics and submit a ticket!
Yup, mine’s down again.
Great. *sigh* Well, at least I’m not the only one…
hey RighteousIndignation - happy you had a little “vent” yourself with the “whining children? go hump your cousin in the hour or so it took you to write that little diatribe.
most people here are frustrated for good reason, and when there’s no communication from DH no matter how much people are paying or not paying, this is a place to come vent and moan and yeah, whine if they want to.
tell me what’s an “effective” way to leave comments here other than twiddle your thumbs and waiting for any kind of a real status update.
and stop whining about people whining - you’re really worse than anyone letting off steam here.
Hey, anyone having prtoblems accessing anything associated with DH? Panel, webmail down and forget about my site…
Por el momento mi website entra normalmente pero al minuto se vuelve a caer.
Espero que solucionen pronto el problema ^^
Well it seem it wasn’t too long of downtime, my site are up and running again,
thanks DH
Things seem to be working now, THANK YOU dreamhost.
if so many of you are making hundreds of dollars per hour with your web sites… I have to ask why don’t you just hire your own tech guy and get your OWN web server running - -then we wouldn’t hear all the crying …..
Things still seem to be very much in an “evolving situation” condition. Just a few minutes ago I was going to post that our email was back down again after having coming up, and I also couldn’t log into the panel again. But now our email is back up again, and I can get into the panel. Your mileage may vary — heck, mine is by the hour.
And, if your email is still down, support sent this message out less than an hour ago (in which they said “if you still see problems, please contact support immediately” — uhm, okay):
From: support@dreamhost.com
Date: February 9, 2008 4:09:23 PM PST
Hello,
Sorry about the problem experienced today. The issues you were seeing
are related to our scheduled cluster move we announced here:
http://www.dreamhoststatus.com/2008/01/26/randy-cluster-move/
It was scheduled to last approximately 8 hours, however, due to
unforeseen circumstances, things didn’t clear up until a few hours
later. We did have one machine, \”quid\” that failed the move, and
we’re still working on getting it restored. Also, some users on the
\”mower\” filer are currently experiencing problems with mail logins.
We’re currently updating those user logins, however, due to the size
of the cluster, it’s taking a little longer than we’d like. We
apologize for this.
Everything else, should be working, so, if you still see problems,
please contact support immediately.
PLEASE NOTE: This is a mass email message, so if your message wasn’t
addressed here, please contact support, and we’ll be happy to help!
Thanks!
DreamHost Support
We finally hired a monitoring service for all of our online locations and hosting sysems. While we do not dare use a shared host like Dreamhost for critical ecommerce or secure environment applications, we did include our remaining services with them in our monitoring watch. We have had many, many problems with Dreamhost over the 4 plus years we’ve been with them but we had no idea how much their various services, both hardware and software, actually went down until we had it all in front of us in black and white. We have large ecommerce configurations co-located in the northeastern US that have an uptime of 100%. With a shared environment like Dreamhost you’d still expect, that over time, the uptime rate would exceed 98%. We have shared accounts in the Washington, D. C. area and their uptime the last 2.5 years has been 99.6%. The report on Dreamhost was shocking because their uptime was less than 97%, and over the past 6 months. That sounds pretty good to many, but in this industry 97% is horrific. It’s also interesting how they got there. It wasn’t with one or two bad outages, which would be preferable actually, but was due to one small outage after another, with packet flows almost drying up over and over and over. One POP of ours with Dreamhost went down 17 times in January ‘08, 21 times in Dec ‘07 and has already gone down 6 times in February, and it’s only the 9th. There are serious problems at Dreamhost and we are so glad we are finalizing moving more of our stuff from there. We have over 200 domains registered here and we’ll probably leave them but with their Whois server down, off and on, for the better part of the last two days, even the light duty of managing a few domains is becoming a chore with Dreamhost. Updates to our whois information has stopped 3 times today due to “lost server connection”.
If your hosting application is critical to your livelihood I’d strongly recommend you seek a better host than Dreamhost. I have 32 years experience as a systems engineer and there are apparently specific, identifiable problems with Dreamhost’s networks and how they seemingly handle these issues that does not inspire sufficient confidence to trust them with much more than a website about your pet or maybe your pet’s hobbies.
All of my sites are *STILL* completely down as of 8PM EST. This is UNACCEPTABLE.
Hay Keith:
Give us a better one, thanks!
xDH
All of my sites are down too. WTF.
Argggh. I keep submitting a help ticket, and Dreamhost keeps marking all my issues as “resolved.” Which they aren’t, since I still have 20+ sites that are inaccessible.
Please……. PLEASE just give me some information…. a guesstimate…. SOMETHING I can tell my boss….
…….please……. Dreamhost….. it’s like a bad….. Dream?
Err.. mail still down…. need some info here… when is this going to be resolved?
Argggh. I keep submitting a help ticket, and Dreamhost keeps marking all my issues as “resolved.”
Maybe they’re just sick of you clogging the queue like a retard?
Send one ticket. It’s really that simple. If they take too long to answer it, it’s probably because they’re sifting through the flood of identical tickets pouring in from Retardville.
Thanks, douche… I mean John. I’ve submitted TWICE in six hours.
Oddly enough, php mail() does not work, but regular pop mail works… it’s becoming a large problem, does anyone else’s php mail function work?
Thanks, douche… I mean John. I’ve submitted TWICE in six hours.
Guess what, airhead: TWICE is TWICE as many time as ONCE. Double check it by counting on your fingers if you don’t believe me.
Now picture the difference in the support load if 10,000 airheads submitted twice instead of once. I’ll help. That would be 10,000 unnecessary tickets that have to be sorted through. Now add to that for all the morons sending 5 - 10 tickets for no apparent reason.
Did you think they were just staring at your first ticket, waiting for a second one in case you were just kidding the first time?
Wow - you’re really an asshat. I submitted a ticket the second time because the first time they marked everything RESOLVED and it WASN’T. If they thought my problem was fixed, then I was more than happy to clear that up.
Retard, airhead… I’m anxious to see what sort of vitriol you come up with next.
NOW, ARRIVE A LOT OF EMAILS THAT I SENT ON THIS MORNING !!!
I THINK THE SYSTEM IS WALKING TO CORRECT
All of my sites are *STILL* down as of 10PM EST. I’ve already signed up for accounts at both bluehost and hostgator and I’m starting to move my sites.
My sites are coming back and they appear to load faster than before. If it keeps up like that within the next couple of weeks (and onward), the downtime was worth it.
@Julie - Thanks for confirming you’re an idiot. That really helped alot.
Mike Cohen: Out of the frying pan and into the pits of Hell.
Bluehost takes over a month to PATCH things, not one day. That’s PATCH, not FIX.
http://mattheaton.com/?p=115
Say hello to Lucifer Heaton for me :wave:
@lmao - Yeah and their blogs are censored. Try posting a bad comment without spelling or grammatical mistakes and it won’t get “approved”. At least here you can whine and carry-on openly, even if the problem was your own fault to begin with.
Man guys, I ain’t losing a “Zajillion dollars”, but seriously
I wasn’t supposed to be affected, but my mysql dissapeared completely.
Dreamhost is ALWAYS honest: except when it comes to mysql.
No replies are ever sent to me when I post a problem about mysql. My mysql generation times are uniformly terrible (except at 1 in the morning) & incredibly slow. Identical sites pulling identical content on dh & another 9 dollar host–the speed difference is 7+ seconds a page.
It’s really out of control. I no longer recommend DH for anything involving a database… too flaky.
Don’t take my word for it: upload a page that calls a database, and include a line of code at the bottom to print in the source code how long it took to generate.
Unfortunately, DH tech support ignores this when you point it out to them, but it’s pretty obvious.
site has been up and down
yay yay
>> Keith Bumgarner
What you show doesn’t surprise me at all. FWIW, I do track my uptime with Dreamhost and I’m something like 99.90% average or so over the *three* or so years I’ve been with them…. but I’ve seen more than a few utter charlie-foxtrots here, and knowing/finding out that Dreamhost has had more than a few problem servers with below 97% uptime, unfortunately, does not surprise me at all.
But for a $10 a month webhost, it’s not that bad for *most* users. I have several friends who are on somewhat higher-end hosts, many of whom are well-regarded industry-wide for stability, and even some of them have run into trouble. One major one had excellent shared hosting (at least on the server cluster my friend was on) for something like 5 years, then after one major migration they SERIOUSLY tanked– for something like 5 months straight til they got it right, 97% uptime woulda been far better than what my friend was getting for those 5 months. :blink:
>> Oddly enough, php mail() does not work, but regular pop mail works…
I’ve hit the ugly Squirrelmail that Dreamhost has for web-based PHP mail several times yesterday/today, and after about 9am yesterday morning it’s all been working fine for me.
Clearly this isn’t true for everyone.
Dreamhost has grown up so much over the last years that even the smallest problem becomes a source of furious comments in this blog. In this case, despite the inconvenience the fact is that Dreamhost communicated it in advance and, even though the offline time has been longer than expected, all my sites are now up and running normally. I would add my perception that they’re running smoother than before.
Jabi,
the problem is being “kind of honest”.
It’s one thing to tell us about a server move. But some of us were not supposed to be affected: yet our HTTP is fine, but our mysql is down? And on only one hostname?
That and the fact that the mysql generation times are always horribly slow–when I have multiple inexpensive hosts, running the same amount of content & content management system in .02 seconds, and DH takes 7+ seconds, and I email them and they say, “Oh the web server is a little slow, but not the mysql! It’s SCREAMING fast!” I just have to question that…….. especially when 3 moves later (still on the same mysql) I’m still plodding along.
So why are we down this morning?
David did it.
Well, and why are we down right now?
The database is down, to be precise.
Wow. No, seriously. Wow.
For people paying for dedicated servers, scream. You deserve it.
For everyone paying 9.95 a month for shared access. Really? Seriously? If your job, or your contacts, or your business relies on the fact that you can host 50 sites on a server for 9 bucks a month, and you want it to be up 80% of the time, you deserve everything coming at you.
If you think you can find a better deal somewhere else, go for it. My main site, the one I rely on, and need immediate support, is not hosted here. Is is hosted on shared servers, but at around 20 bucks a month - meaning I’m not fighting for space with 10k other sites. The sites that are for fun, or for family, or are important but not Lose My Job important I host here, as it is the best deal I have found.
I wish that, to post here, you had to be logged in. That would really seperate the wheat from the chaff.
And finally, of *course* they don’t read the comments - it says at the top that this *isn’t* a support forum! If something is down, fill out a support ticket (if you can) and then maybe post here as an FYI to others. If you can’t get to a support form, then when it comes up, and you talk to someone, and you are paying enough, then ask them the alternate ways of contacting. In other words, plan for this stuff people!
Bir Pirikette Sen Koy! Web Site is Down
http://www.piriketseverler.tr.gg
thanks
Is it OK if I go ahead and start bitching now?